Papa John's

I placed my order online at 5:12 p.m. & the email & screen stated that my order would be ready in 25- 30 minutes.

When I arrived at Papa John's they told me that it would be 25-30 minutes even though I had placed my order online.

There was a long line of people waiting for their online orders as well and every person that came in, was told the exact same thing.

Several customers left that day.

It was 6:19 before I received my order.

There was no kind of compensation, coupon or anything offered for the inconvenience that was caused.

An elderly couple said that was their first and last time ever ordering there.

Sad that they do not care enough about their customers to at least offer something when there are all kinds of pizza places on every corner.

Poor customer service.

Poor Service!!

9/16/2017 @ approximately 2:30p.m., I ordered a pizza from the Hendersonville, Tn. location (615-824-1000 ), and was told the pizza would arrive in 35 minutes.

I went about doing some housework, then outside to mow.

I realized that the pizza was taking a long time to get here, and called to inquire.

All I could get was, "It is on the way".

Finally around 4p.m., and asked to speak to a manager ( 1 1/2 hrs. ).

The manager stated that she HAD ordered and sent out a Fresh pizza, and would give me credit on my NEXT order.

Next order?

Excuse me.

Finally, a little before 4:30 ( 2 hrs. ), I observed a young man driving up and down the street.

I stopped him, and saw a Papa John's cap pushed high up on top of his head.

I asked him if I could help him.

He said he was…

Was not impressed by the fact that the place was not clean.

Also one of the employees had her child behind the counter with her.

The child did not have gloves on, and was handling everything from money to pizza dough.

Will not be visiting this pizza place again any time soon,

Just tried to order three pizzas at your Dallas location 3501 McKinney Avenue, Dallas, TX 75204.

The crew was extremely rude, laughing and whooping in the background, acting like they were high and couldn't care less about my purchase.

It was so bad I ended up hanging up on them.

I had ordered three pizzas for delivery.

Our organization generally does a lot of business with this location, but after today, no more.

I visited the Papa John's on Rosecran Avenue and Bellflower Blvd. in Bellflower Ca Friday night November 4th.

I place the order by phone for pick up.

I order the 8 piece honey chipotle wings and the pizza special of 3 toppings.

I request pineapple and canadian bacon on one side and pepperoni on the other half.

Upon arriving to my destination there was no pepperoni on the other half.

I called and was not help.

The young man told me they were close to closing time, and he could give me a credit on the next visit.

I explained to him earlier this year I had the experience at the Papa John's location at South Street and Bellflower Blvd. in Bellflower Ca after arriving home I had the wrong order which was of lesser value than what I ordered.

Upon calling the manager said she would put my…

This is the third time pizza and garlic cheese sticks have been delivered to my house in as many weekends and why are they warm and over cooked.

Absolutely ruined our Sunday again.

Why can't you get it right.

I used to love papa johns pizza.

My pizza wasn't cut into slices.

What am I supposed to do with a circle pizza, tear it?

Last time we order from Papa, next time will go with Pizza Hut or anyone else local.

This is really not what I'd expect from a company that says "Better Ingredients, Better Pizza."

Should I suggest a refund from corporate or just forget about it?

Curious what others have done here.

Take a look at this picture.

That explains everything.

The girl was barely within the 30-40 min range too.

She didn't smile either or greet me when she delivered it to my door.

But I can forgive the last two things because everyone has bad days, until I opened the box.

My Husband & I purchased a Chicken Spinach Alfredo Pizza and we noticed there were barely any Chicken.

We paid $16.

00 for this Pizza and we were truly disappointed.

We love Papa John's but, feel for what we paid just was not satisfactory we normally have never had any problem with our orders.

We are regular customers.

We are not trying to be unreasonable but feel this problem needs attention please.

The American dollar is hard enough to come by so we as customers deserve the right to be happy with our purchase.

I wanted to report some employees that work at your sea island or St.

Simon's location on the 4pm to 11:30 pm shirt.

I know a ex-employee that use to work at this location.

She told me something that are very bothersome and disturbing when she worked there.

She told me after a couple weeks of working there.

That one of the delivery drivers name Thomas Jacob's.

Tried to pressure her into smoke weed with him but she wouldn't.

That most of the employees that work there like the asst.

Manager etc.

Would go out back and smoke it while they we're working.

That the delivery driver Thomas would do it on his routes.

Plus Thomas and one other guy she didn't tell me his name.

Would try to get her to do sexual favors while on that job.

Thomas even tried to black mail her to and she…

We bought Papa John's yesterday and found a pizza with bugs inside the pizza.

Pictures are attached!

The guy was rude to me and I wanted the 50% discount when spend £40 or more and he told me no I had to go online.

I said how he told me to use the code I told him there was no code he said women if you stop talking he was very rude to me I'm very unhappy.

Chewing my pizza and this is what was in it.

Thought I was going to be sick.

Looks like a tooth but can't be sure.

It's gross no matter what it is.

While working as a driver at store 1544 in OKC, I observed two managers smoking pot in their car in front of the store.

I reported this to our district manager, Clinton allen and he told the two managers what I reported. the two managers are still using drugs at work.

I feel that mr allen is condoning drug use at this store.

I feel like this endangers employees there as well as our customers.

Please take this info seriously as I no longer feel safe working there.

I've contacted customer service each and every time I ordered from them.

Every single time Papa Johns sends me the same copy and paste email telling me the complaint has been forwarded to the manager and that I should here from him soon.

Every single complain I never hear anything back from the manager and I am positive I am just being ignored and I assume anyone else that complains is being ignored too.

It is clear to me that Papa Johns simply doesn't care about customer service and are completely willing to simply ignore any complaint that they receive.

I've even tried emailing the CEO multiple times and been ignored on that level too.

I'd suggest never ordering from this Papa Johns or any Papa Johns at all.

Yesterday's evening at 8:39 p.m I placed an order for one large Margarita pizza at The Center Papa Johns brunch and the receptionist said the order will take an hour and I replied by nodding that it's okay and left.

At 9:30 p.m I came back to collect my order and I asked the receptionist whither order no.

55 is ready and she said that she will check and went inside the kitchen then after couple of minutes came out without giving me feedback regarding the condition of my order, however I waited till 9:50 p.m (more an hour)and while the receptionist was heading to the order stand I said excuse me twice and no one else was calling her at that time but me but she ignored my attempt to draw her attention in order to ask her again about the status of my order.

So, I head to the order stand…

The pie was terrible.

This was the first and last time I order from Papa Johns.

I ordered a meat lover pie.

What a joke.

All dough, the meats included were small and could not taste them.

The sauce was barley on the pie.

I will just go back to my local pizza, I tried it because then restaurant is new and we never had the food.

Terrible is the highest I can give it.

I would not even request a refund.

Its my learning curve.

I just don't want anything to do with the restaurant.

On 4/3/16 approximately 9:30pm, The manager(Bryan) was the brother of the rude employee(Anthony).

After asking about the daily specials &Upon trying to decide what my family wanted to order Anthony became very irate and stated usually people knew what they wanted to order when they called and did I want to call back!

Went to the store to report this behavior to the manager/brother who ordered Anthony to shut up at that time Anthony became insubordinate and told Bryan to write him up!

My family and I chose Domino's ofcourse but i surest heck don't like how i was treated at a place that i patronize on a very regular basis!

Called in order never game time to pick up.

Her name was nicole at Madison street, Indiana. called back 3 times was disconnected.

Ask for manager to let me know what problem was.

He put me on hold & assistant manager picked up.

Said she would talk to her about it.

I ask for 1800 Papa John's customer service number to talk to some one was rude said to look it up on line.

That's not right.

I have got my pizzas from there for at least 15 years.

What has changed?

I order two large pizzas on February 27th one with sausage and pineapple, the other one was a pepperoni, the sausage was so small if you didn't see them you wouldn't have known you had them the only thing you were able to taste was the pineapples, both pizza was greasy.

My son have the pepperoni which was so greasy it made him sick he took quite a bit of Pepto Bismol and went to bed.

You have definite lost a customer this was one of the worst pizzas my family have had.

I ordered 2 pizzas for the special 9.

99 for up to 5 toppings on large pizza.

One was Pep/Sausage/onion/thick crust.

2nd one pepp/onion/tomato/mushrooms/double cheese thick crust.

We got Pep only on one thin crust.

2nd one Pep/Sausage/Onion only.

Way off the mark.

I ordered online not even over the phone.

I called when we went to eat them and found the problems.

The guy on phone said it'll take at least 1 1/2 hrs to replace them.

I'm a diabetic and had already taken my insulin so couldn't wait another 1 1/2 hrs to eat.

The guy ok sorry and hung up.

We've ordered from Papa Johns for years.

Won't be now.

2nd time with problem with Gray TN store.

Have only used them 4 or 5 times.

Staff is friendly but 1 st time order with credit card by phone.

Male who answered was having problems with my card.

Think he was new.

After several attempts he finally said "ok, it went thru".

When driver arrived at my house they had no record of me paying by phone.

Driver refused delivery and when I called manager he told me that I didn't pay!

Unbelievable!

I ended up ordering from another pizza store.

Tonight I decided to order online since your store seems unable to complete order.

So I went online, entered my promo code "ck171n" then hit the green button.

Had to add ingredients and pick side item.

Went to checkout.

Entered promo code again.

Supposed to charge me $17 but charged me $22.

50 plus…

Was a employee at store #1033 in Indianapolis, IN Rockville and Country Club store, got fired for calling in for a co-worker who was busy cleaning out her apartment of which she was being evicted from, so she was too busy to call.

So I called to let them know we couldn't make it cause a) she had lost her uniform b) the dm the day before got in my face, and my co-worker I mentioned and was being completely unprofessional.

Not only did she single out this co-worker for saucing steadily but slowly when we weren't busy, but when I approached she told me to go somewhere, when I was simply gonna make sure she isn't trying to stretch the truth, which is what she did later that day.

Treating employees like their the lowest of the low, when they're working their damnedest to help.

Is…

We went in to the Athens AL franchise for chicken wings.

We ordered 16 hot and was charged 16.

17 and told 15 minutes.

We paid and went to a nearby store.

Came back, got order and left.

When I looked at the receipt on the box it reflected an overcharge of exactly 2.

00.

We went back and she gave us the 2.

00.

Fine, could have been honest mistake or could be the classic overcharge everyone a dollar or two and call it their bonus.

And the wing court was off by 3.

And they were the smallest, most meatless chicken bones I have ever seen.

I feel as if I was ripped off of not only the money, but the meal.

Please see photos!

Last night, I ordered a large pizza and an order of the tie knots.

When I got home, bit into one of the tie know.

It was absolutely disgusting.

It was still raw inside.

I called up at Papa Johns, explaining about the tie knots, they said they would give me a fresh order.

Do you think I would get an apology, no.

I went back up there and took the old raw ones and gave it to them.

They gave a fresh new batch.

I got home, took a bite, and it was the exact same problem.

This time, I did not call, I just went up there.

Spoke to the manager, Kayla.

I asked for my money back.

She offered another order, I said no.

I want my refund.

She gave me the refund, with a smart apology.

I was not impressed with Papa Johns at all, it was the worst experience ever, with bad customer service.…