O'Reilly Auto

What is a O'Reilly looking for a certain item and was in the store maybe 20 minutes tops looking for it didn't find what I was looking for but I picked up another item and went to go stand in line and there were two people already at the counter.

Then a gentleman in front of me and then myself waiting to be checked out there was a manager which is it Jessica Fontana in the back talking to somebody else very loud didn't bother to come up and see if they needed help.

When the kid went back to go and get her for a signature or approval she seen the line and she just decided to talk with the guests at the counter and not bother to try to help check us out and then just kept belittling employees of what to do and what not to do I feel that I am a regular O'Reilly customer my dad has a…

I placed a phone call to the O'Reilly Auto Parts Store located on US 60 in Globe/Miami, Arizona on September 5, 2016 at about 4:29 and 4:31 and the called was answered by a Dan (Female).

The first time I was hung up on while requesting the price on a battery.

The second time I was put on hold and hung up on again.

I called back a third time and ask if she would not hang up on me or disconnect me again and she was very rude.

She could very much use some customer service skills and training.

I spoke to a Crystal after that and I have to say that Crystal was very professional and polite unlike Dani.

I was going to purchase a battery at this location but after having to deal with Dani I decided against it.

Therefore I will not purchase at O'Reilly Auto Parts and will go to AutoZone or…

I was changing my transmission and the air condition pump on my 2006 kia spectra and went to O'Reilly,s part store on east 14617 Sprague in the Spokane valley to get transmission fluid a belt, and refrigerant for my air condition pump.

Greg help me find the belts, and fluids for my car.

The belt would not fit so I took it back.

Greg helped me again, it had been 9 days since I bought the parts.

My mechanic, Brian told me the belt would not fit.

Greg looked up my rewards; (5099277868) ( I lost my receipt) and he told me that he did not sell me that belt. it was for a 96 Honda.

I explained to him that he sold me the belt when I bought the other stuff for my car.

My rewards shows a belt was bought but was a different number.

The number was only off by one number .

Greg said he never…

The trouble began as a result of being misguided into buying a battery that was not best suited for my vehicle.

The original purchase date of the Optima Red top 75/35 was April 25, 2015.

On May 29, 2016 my car fails to start.

I'm stuck down a slope of a driveway so towing the car would potentially damage it.

I called AAA to investigate so I would then be able to solve the issue myself.

The battery was not tested at the time of arrival, however the prognosis was that the starter was bad.

I then purchased a starter, installed it, and the problem still remained.

I then removed the connectors from the terminal and as I did I noticed a couple of strange things: 1) the battery was extremely hot to the touch and 2) a lot of porous, dirt-like material came spilling out of the…

i had went to your national city California store about 3 weeks ago to see if they had a master cylinder for my 1979 ford ltd full size which i had bought a lifetime one a few years ago, and the counter person found that i indeed had a lifetime warranty, so i said i would be back, with the me to change, but i couldn't come back that day.

They were polite and i had even bought a ecm from them no problem.

However i could not come back that same day and 3 weeks had passed for work, since i was close by to the Chula Vista Fry's store at 241 Broadway i called them and a Daniel answered and he found my warranty and said he could have it there by today about 10.

30 am since i would be changing it a about 2 blocks away, so i went in with the MC and the pads also, and this time they couldn't…

Well I went to O'Reilly Auto Parts and I went inside and ask for some spark plugs for a 2008 Nissan Titan 5.

6 SE flex fuel 4+4.

They gave me some autolite plating and I told him if they fit my truck he said yes well I bought them.

I changed them and as soon as I hit the road the service engine came on and it was shaking and idling bad.

I took it to them they checked the truck say it was misfiring so I bought ignition coil and that wasn't the problem I took it to the Nissan dealer any did the diagnose system and it was the spark plugs.

I'm trying to get my money back cause they sold me something that didn't work.

Sunday October 25, 2015, I purchased an alternator for a 2004 Ford Taurus.

On a second visit to the O'Reilly Auto Parts store that day, I bought a new Micro-V At. belt and a 15 mm Power Torque combination wrench.

When I got ready to put the belt back onto the alternator and other pulleys I discovered I already had the 15mm wrench in my toolbox.

I went back the next day and ask for a refund since I didn't use the wrench.

I explained that the plastic hardware that the wrench is attached had not been broken.

There is a picture on the back of the plastic hardware that the wrench is attached to that depicts a pair of scissors and indicates that you have to cut the knoll to be able to get the wrench out from the plastic hardware.

Kiva Moore was the manager and she told me that it was a…

Local television ads and radio ads are very misleading for consumers.

They say one thing and when you go to the dealership it's all different.

This is definitely false advertising and one that you have to believe the corporate offices do not know about.

I hope that O'Reilly cleans up their image and begins to sell quality parts with the right message again soon.

I had went in yesterday this one is the one in the heights, I didn't know what the part that I needed was called so had taken in with me.

The one employee is name Shirley kept saying things like I have been in this business for 30 some years and had never seen the part before.

Also the employee name is Fredrick decided to try to help me.

While we were looking on computer and had called someone to find out what the part is called.

Shirley kept interfering not cool.

So no help here I went to O Reilly's.

Then today I had called the store down on 24th st. and asked them to put these other parts on hold and I will be in to get them.

They are all for my front.

Employee which I didn't get name says that they have all but one part and would have the heights store bring it down, so would…

When I arrive to the O'Reilly Auto Parts store around 6pm there was a small line about 4 counting myself standing in line.

There was only one person working the counter which was a gray shirt.

There was a total of 2 red shirts outside.

I stood in line for 20 minutes to have a headlight put in.

When it was my turn the red shirt that came in from outside to work the cash register told me if I purchase the light that no one could not put it in.

I question the red shirt is why he stated his manager told him that they could not.

No one explain no detail why, or what was the reason for this.

Due to this issue not only did I have to go to O'Reilly Auto Parts with my business but two other customer as well.

I have been a very faithful loyal customer and also former employee that left on…

Today my alternator went out on my 2004 f150 .

I managed to get to your store to buy a new one.

I wanted to write a check for the purchase, but was told because I lived 1 county away from the store, I couldnt .

My bank is about 20 blocks from the location I was trying to make this purchase.

I had no choose but to use my credit card.

I find this totally ridiculous, I was stranded and I couldn't go anywhere, what would have happened if I didn't have a credit card!

My bank is in the same county & city as the store.

This rule needs review!

Everyone doesn't have credit cards, and when you are stranded and can't get to your bank for cash some exceptions need to be made!

O'Reilly Auto Parts saved my time to get the best battery for my Honda bike.

O'Reilly Auto Parts is the right point to select the best auto-parts, tools, engine oils, batteries and many more as per your vehicle's brand and model number.

It also provides the best rebates, quality service, rewards points for frequent services used and Motorcar sports racing events information's for the best sportsmen.

Thanks to O'Reilly Auto Parts for giving me the right battery for my bike.