O'Reilly Auto

I HAVE NO COMPLAINT.

I JUST WANT TO GIVE A SHOUT OUT TO THE WHITTIER O'REILLY AUTO ON WHITTIER BLVD.

EVEYONE WORKING THERE ARE ALL VERY NICE AND HELPFUL.

THE ONE PERSON THAT STANDS OUT IS THE MANAGER CHRIS.

I HAVE HAD THE PLEASURE OF HIM HELPING ME A FEW TIMES THAT I HAVE BEEN IN THE STORE.

HONDA WANTED TO CHARGE ME $25 JUST TO PUT A BREAK LIGHT IN.

I DROVE AROUND THE CORNER AND CHRIS WAS ABLE TO HELP ME FIX THE LIGHT.

HE WAS SO GENUINE AND KIND TO HELP ME WITH THE LIGHT.

BEING 71 AND DISABLED IT IS HARD FOR ME TO THAT KIND OF STUFF.

I THOUGHT YOU SHOULD KNOW HOW APPRECIATIVE I WAS.

HOPE YOU WILL RECOGNIZE CHRIS FOR A JOB WELL DONE.

THANK YOU SANDRA UZEL 562/6964521

Slow and unmotivated workers.

The complaint is the "No repairing cars in parking lot signs".

These are the people that have kept you in business throughout all the years.

Without them you would not have ever been business at all.

Parking should certainly be allowed for those who purchase parts and tools so that they can get their cars back on the road again, in of course your parking lots.

I do not understand why they were ever put up.

If it was my business I would certainly allow those who were purchasing parts etc to work on them in the parking lot, for up to 72 hours, which is also state law on all the city streets.

Some repairs like a fuel pump, that are located in the gas tank, I could do, but it is going to take a few days to do it.

The policy makes no sense to me at all.

Give up to 72 hours as long as…

I had paint mixed at O’Reilly’s in Pine city they got the color code off the sticker of my door jam they did that themselves they mix the color he mixed it twice and still it’s the wrong color he said it would lighten up as it dries and it would be a perfect match which it’s not even close the paint is the wrong color & I want a refund or store credit and they’re telling me that sales are final and there not going to return it or do anything about it. it’s their mistake not mine I want my money back.

I went to the your Troy,Illinois store on Monday June 24.

I had already got that same stores web site and found the wheel bearings I needed for my 1972 Chevy C-10 pickup.

They were rear outer axel bearings.

I also needed the seals.

I had both parts printed out and had them with me.

The bearing part # is National 6408 and the seal is MasterPro # 8835S.

Iaid them on the counter an person by the name of Jeff waited on me he got on his computer and said i can get you that bearing for less because the number you have there is is not the part you need anyway.

I have the seals here but will have the bearings here in the morning.

I went back in the next morning and there was jeff again, he got the parts and I paid for them with cash and a five dollar rewards card, while he was getting my…

I would like to report an employee who works at store 4625 in Buford the name on his shirt was Kai.

I recently went shopping in this store and never heard such fowl language coming out of an employees mouth.

Very unproffessional the conduct this employee was conveying.

I will no longer shop at this store due to his language and behavior.

I do not care to hear cussing when I go into a place of merchandise.

Went in to return lig nuts that were wrong size stood there 10 min waiting on guys on phone I said I need to return these and get another size the guy - Bobby says iam on the phone.

No be right with you or anything.

Says this guy called first Then says I don’t half to put up with this.

Finally other guys what u need I say exchange these lug nuts he says iam not going to check every bolt to see what fits.

I went to Napa they knew right away and got me the right nut.

Half the price

today I talk to my local store about a part was order 2 times wrong and last tuesday the person I talk he send the request to see i the part is available the first time I got the part I desasemble the rear struts and I have to put it back because you give the wrong part and you dont pay the labor for it and this is no the first time i going to close my account I dont like the way the store deal whit this problem my coustomer is been wait for 2 weeks

I went to beechmont O'Reilly at 9:45 on 6/10/19.

Upon entering Sadie was very nice and professional and was happy to help me and my husband.

We were returning our caliper that we did not use as we sold the vehicle.

It was purchased on 6/2 at 12:39pm.

It had sat on our porch for 8 days, so it accumulated VERY LITTLE rust due to the rain etc.

But hardly nothing.

We told Sadie we wanted to return it, so looked at it and said ok no problem.

She then asked Bradley K what she should put it in the computer as, and he grabbed it from her and asked us questions.

We proceeded to tell him that as he can see their are no scratches, marks, oil residue, black marks or nothing on it, that it wasnt used or needed and that we would like to return it.

He started shaking his head at us and went in…

I go in to the store in Wagoner Oklahoma and there is only one employee I want to deal with because the manager there does not know what he is doing he (Justin) tried to sell me a part that does not go to my truck, and then wants to tell me that I am stupid.

I am not the only one he does this to he treats people like they are dumb.

I would like too see the RSS James Hooten to be moved up to manager.

James knows his stuff and you can describe your problem and he already knows what part you need and is looking it up.

I spoke with local store manager along with Corporate 2xs One associate feom corporate name is Stephanie ext.

28733 on 5-31-19 approx 6:30 pm I was placed on hold for 30 minutes this one time explaining i dropped off 2 red top Optima batteries and when returned to pick up associates attempted to give sub par well worn batteries After explaining the situation numerous times the final straw was when Stephanie from CORPORATE told me to hold while she spoke with the store and they claimed i never dropped off any batteries.

I fully explained i have my receipts from drop off of the batteries and Stephanie explained Corporate and local level is unwilling to do anything

Not only am i out 2 like new Optima Red top batteries but also time and stress Depending on how this turns out will dictate…

I received horrible customer service at the O’Reilly’s location in Wake Forest on Main St.

I received the wrong part twice that was the same part.

Reps obviously have no product knowledge so how are they helping the consumer at all??

I have a complaint about the manager of the store on zerostreet street in Fort Smith, Arkansas.

His name was David that is all I know.

My husband and I went in there this morning and ask for a part and we told him exactly what it was and what it looked like and that it was an after market part.

Told him what year and make and model we were working on and he was very rude And said he had a whole row of boxes with the same part andI he wasn't going to look through all of the boxes until he found it then he turned around and walked away from us.

He was just real rude to us.

He has no business being a manager if he isn't willing to Help the customer more than what he did!

That you very much Donna

While at Riley oh auto parts at 6102 WalzemRd., San Antonio, TX 78239.

One of your team people name Monica said she would be with me in one second she walked away then another man came in the store and walked back by the office with batteries she started taking care of him and ignoring me he was a Mexican she’s Mexican and I am whit she ignored me I asked her why after she was done and she ignored me and would not even talk to me I’ve always been nice to Monica this is the second time she’s had a bad attitude and I’ve only worked with her twice so every time she has a bad attitude today she discriminated against me .

You always have new employees untrained bad attitudes unskilled and not very intelligent when it comes to knowing their job and as for Customer Service I can’t get no worse…

My problem is not with the staff, but the computer system.

I have had an account with Oreillys since your store opened in Rogersville, mo since it opened 10 years ago.

When an item is on sale(in this case it was a gallon of diesel oil) and it is rung up on my account, it never rings up the sale price.

In this instance it was a $8 difference.

Would you please let me know when this problem is corrected so that I can have a little more faith that I am being charged the correct amount.

Thank you.

I am complaining about your store located in Rancho Penasquitos, Ca.

92129.

At approximately 2:45 pm on 03/02/19 my grand daughter purchased a front beam and rear tail light for her VW Jetta and asked the manager (Joe/Jose) if he would please install the lights.

She was told he didn't feel like it and said he would not install them on a Jetta.

The manager was rude and uncooperative.

I live in the community and frequently patronize your store.

At approximately 2:50 pm on the same day I went to the store asked and the manager why he would not install the lights, he said it was raining.

It was not raining and hadn't rained for about 30 minutes.

I got my grand daughter a refund and I will no longer patronize your store.

For your information the store was not busy and there were 3…

On 1/11/19, I dropped off a battery, which I purchased from O'Reilly's, to be tested.

I was given a Test Claim Ticket# 1554431 and was told I would receive a call when ready.

I went home not feeling very well that day.

I developed an awful case of the flu which resulted in bronchitis.

Once I was better I called the Granbury Store in Fort Worth, TX and was told they could not locate the battery but would look further and get back to me.

I never received that call.

Again, on 2/19/19, I called the store and spoke to another store representative who looked and could not locate it, but said core may have already been shipped.

I explained the situation, and he said he would have his manager give me a call.

The store representative also stated that the manager would be back in the store…

I went to the Oreillys located on Alpine ST. in Longview, Texas on Feb.

28, 2019 to re-cycle some oil.

When I got there, I parked in the rear of the store because that's where the oil bin is located.

As I exited my truck, an employee opened the back door, I told him what I needed and he let me in to empty the oil.

I had multiple containers to empty but the employee left before I finished.

I wasn't going to go in and out the door because I didn't want someone to think I was stealing something.

Finally a very young man came to the back and I told him I needed to bring some more containers to empty.

First thing he said was that I needed to come through the front door the next time.

I explained that an employee had let me in and then left.

He kept telling me to come to the front door…

Purchased a starter from O'reilly and it was not working, it would not start and if you hit it on the case with a wrench or hammer it would work temporarily.

Store refused to honor warranty and said starter worked.

Am i expected to get under vehicle to start my truck. call 325-665-1260 to get me BenDearing.

Very upset about this.

myself I spend a lot of business money for my trucks but here in the past year they like to play games at the piqua store there is no reason for me continue in 20019 was told to go else where so I did

I was at a orelly in porter tx weighting in line to have a starter check out one of the worker of o relly behind the counter doing nothing .but as soon as two Mexican come in he went out from behind the counter started asking them can be help them.what about me I Know he seen me weighting is this how your company treats white amican people

I have my receipt from a purchase of hose for fuel for my motorcycle.

The receipt states that it is fuel line hose, I have pictures of the hose tubing that is not soluable to gas, and it did not take heat transfer right, it caused damage to my tanks by the fuel getting on it, and "melting the paint off of my tanks.

I would like someone to call me to talk about this, because I have been trying to call your help line and 800 number on this receipt, and I am getting no where.

My phone number is 765-348-7762

Thank you,

David Clark

i was in your store at grenada ms about 10:00 this morning and was not happy at all with the service, there was two females in there, one white one, one black one , i came in to buy a fan clutch pulley and the black one pulled me over to the counter to show me the free loaner tools , i told her wanted to buy a tool but kept insisting on the loaner tool as if i was looking to use a tool for nothing. i asked her again , i need a fan cluth tool for a 1999 tahoe that i can buy , i asked her several more questions and she would not say anything , ( standing there looking out the window), so i said you are not going to answer my questions if this tool will work on my tahoe,,she said i do not know if it will work on your tahoe, then she rings it up and ask for payment, i told her i am going to…

i have taking me ecm computer to the store in san mateo ca 400 s norfolk san mateo california 94401 to have it service that was around september 2017 i wait and wait finally i got it but it was wromg ecm i got it exactly on 10/24/2017 i keep on the shop they all this time until know they keep saying i provide me with another ecm nothing its my work truck and paid storage fees for all this time what would you do if you if that happen to you i dont want to legal action agains you do i have choice you tell me i have spoke to the manager hes trying thats all he said, days go by months go by nothing i spend so much money at you store i have abusiness yes ask the manager of this store how much money i spend this month and to be treated like this

8-26-2017 I purchased 2 brake calipers, I paid sales taxes on them but was charged a $75.

00 core deposit and was charged sales taxes on them also.

When I returned the calipers I was NOT refunded by $5.

06 in sales tax on the core returns.

I complained at the store and was only told (I'm sorry I'm not in the loop with any information) this is totally unacceptable Sentner If necessary I will proceed with a BBB complaint If I do not receive satisfaction.