Need 3 copies & told by 2 employees only way to make a copy is to put it on my credit card. I asked that they overrode system with their code & allow meto pay cash at register but refused. Outrageous!
I'm expected to put less than a dollar on a card? What if I had no card? Shopped the S Arlington, TX 76016 store since it opened but never again! NO customer service exists here.
My last two orders I tried to use curbside pickup and your store #2098. On both occasions, I arrived and responded to my ready email that I was curbside. In both cases, an associate never came out with my order. In both cases, I had to go into the store where an associate could not find my order. I wait further while I was handed off to another employee. All this time I am exposed to several individuals, including one gentleman who entered the store without a mask, and nothing was done about this either. If you are offering curbside pickup then why are you not providing it? This store is totally screwed up and I will not be shopping here, or at any Office Depot again!! If I could, I would rate this store as a 0 out of 5!
Store Pickup: Order #: 165334340-001
Order Number 166536557-001
They didnt disclose their supposedly ubiversal no return picy. I have yet to receive the item which was ordered as a birthday surprise, it is currently five days past the delivery date all i continue to just get the runaround,im taking my business elsewhere and making sure any and everybody i ever come into contact with will never shop with this company again,total garbage service from a retailer
I purchased your brand of printer ink cartridges both black and color. I printed 4 pages and it ran out of ink. I purchased that brand because I can't afford the name brand. This was a waste of money. I didn't mention when I opened the ink it got all over my hands.
Very rude treatment by the manager and staff at the Two Notch Location in Columbia, SC. I will never shop at an office depot ever again.
I walked into Office Depot at 5500 West Sample Rd. in Margate Florida and I needed ink for my printer. In all my years of going to a retail establishment I have never been treated more rudely with such disrespect and I am never one who likes to complain but this was over the top when I asked woman working there if I can be shown the right cartridge for an hp 63 cartridge and
her first response was insisting that I turnoff the flashlight on my phone in such a demeaning way and I told her I didn’t realize that it was on my apologies. From there she says that they don’t have that in stock, I said can we exhaust all efforts she quickly dismissed me and said everything‘s over there can’t you see?
I found that kind of rude and then I asked her again if she can please assist me and sure enough…
Literally on hold for 1hr45min and still holding. The lady just has me on hold and never returned. She sounds foreign. It is not right for your customers to be treated this way.
I had horrible experiences with the office depot purchase twice in the last couple of days. I am providing a brief description of both instances: 1. order # 112165669-001: I placed the order, payment was deducted and received confirmation. The next day, I received an email stating the order can not be fulfilled. 2.
Order # 111899982-001: I managed to find the same item in another store, which is half an hour's drive from my place. I placed the order and collect it through the curbside pickup option.
However, after coming home, I found that the wrong item (color of the ordered item is different) was given to me. This item is very heavy (75 kg), and I live on the 2nd floor. It took me great pain and effort to bring the item up on the 2nd floor.
When I contacted the customer support, I was…
I WISH I CPOULD RATE OFFICE DEPOT THE ZERO IT DESERVES! I have been trying to change the address and phone numbers for my business cards over an hour now with no success. 1. your stores in Mississippi are terrible! 2. staples is not longer located on in Mississippi 3. Your Chat people never chat! 4. Your online assistance does not assist! 5. I will not have an address to send the cards to, online, until the end of the month!
My phone, email address and physical address has changed and there is no way for me to alter it on my account! The only way I see to fix this problem is to find a Staples close!
Kim Anthony Polonczyk KAPCO Consulting Biloxi Mississippi 39531
The old address was Pensacola Florida and old phone 251-288-7188
I went to Office Depot at Haymarket Square in Des Moines, IA. There were three staff people and not one of them greeted customers. After waiting for someone to even make eye contact with me, I loudly directed my question to the nearest one.
Still not making eye contact, he told me the mailing machine was down. No "sorry for the inconvenience" or anything. " Absolutely unacceptable. I will not shop there again and will tell my friends.
Good Afternoon! I have been trying to get my refund for a Tech Bundle that I did not use it was cancelled within a couple of hours of getting it. Mind you this was June 16th and today's date is July 13, 2020.
I would simply like my money returned to my card. Covid yes but this long to get your money back doesn't make sense! 97 SKU: 42001111
I was a the copy desk window, waiting. An employee, Dillon Schnieder approached. I said, "I just need to pick up my stuff (manuscript). He yelled for someone from the crowd to the right to come over for help. I stated my need again and he said, "You'll have to go over to there.
" I stepped back as the invited customer dumped her items in front of me on the counter. " I am Native American. After Dillon served 2 other customers, the female clerk called me over. I explained my reason for being there and asked a clarifying question.
The original clerk had indicated I could bring in a zip drive and the material could be transferred to that. The current clerk said that would be a…
Poor Service with regard to mailing by FEDEX. Very poor interchange with one of the staff as I was trying to send something by fedex and explained what it was a part of a gun not a firearm only a no functioning part non serialized and not something that could shoot.
The person said they would not send it but I had sent the same thing from that location many times in the past without any problem. I looked at the SOP for Office DEpot and it does not say anything about parts being sent by FEDEX.
The person was not going to give me their full name and did not provide a business card when I asked for one. Very sure this was some sort of power thing between her and me in this charged political climate.
I identified myself by showing her my Sheriff's Office ID and told her that I hold a…
Hello, I need a problem resolved. On May 21st I ordered an office chair that was scheduled to be delivered on June 5th. I got the order confirmation and then never heard anything else for about 2-3 weeks. I contacted customer service several times about the chair and they continuously lied to me about whether or not the chair was in stock, when I would get it, and when it would be shipped.
I requested to cancel it several times and each time I was told to wait 24-48 hours. Each time they gave me the run around and provided me with no new information. Sometimes I never heard back at all. They hung up on me and left the chat multiple times. They were rude.
I have been told that the chair has been shipped and also been charged AFTER I finally canceled and was TOLD by one of their employees…
m. Friday May 29th. Recieve Office Depot text my wait time is 18 minutes. , walk to print section, female employee tells me she is closed. I ask when she closes. She won't answer. A ask when she closes so I know for the future.
She is angry and says she is closed "whenever she puts up the sign" (yellow sign that says closed). I walk to cashier and ask when print section closes. He says: "I don't know what she does over there". I show cashier my Office Depot appointment text with my estimated wait time.
He says: The website doesn't take into account for what she does. Then drove back home. I've never had Office Depot give me the back of their hand like that before. m.
I went to send a fax and 2 associates at the store assisted 3 customers that were behind me! When one of the associates was helping me with the fax she left me waiting while she went to chat with another customer( a friend).
When was time to pay. I had to pay at the front desk instead at the desk I was attended. Both associates are very rude and socializing is more important than doing the work.
Ordered on-line a printer and 4 ink cartridges as one order on my credit card. Office Depot placed it in three separate orders and tapped my Credit card three separate times. One order (black ink was not received because they did not pay postage on it.
They would not ship the replacement fourth black ink cartridge. They gave me credit for the one. I ask for them to authorize a prepaid return for the printer and three ink pack. They only authorized a pick up for the printer but not the three ink pack received in the original shipment.
What am I going to do with ink they sold me with and no printer. I will not send the printer back for fear I will not receive credit for it. They are the worse I have seen.
I travel around, mainly in Florida, but sometimes in NY and California. I teach classes that Universities really don't want to do. An example is hazardous chemicals, application, storage, etc. Testing is mandatory in most states. Consequently I need copies, lots of copies. The Vero Beach Office Depot has consistently been error prone. In one memorable incident, 13 test pages were completely missing causing an exam cancellation. That one alone cost my company over $6,000 in refunds. Numerous other incidents persisted, copy pages missing, upside down, even backwards. Management never accepted responsibility for any of these incidents. I gave up and went to Staples about 6 years ago.
But I had a very small order today, only about 600 copies, folding included.. So I patiently waited behind…
I'd entered the Calhoun, GA location and was browsing waiting on my time to be helped. The only employee handling services left the current customer to ask what I was doing. I felt this was odd and was social distancing so I told her I was looking around till my turn.
I asked if a rate sheet was available listing the services offered and in a snapping response was told it was impossible to know the shipping rate without a destination. I wasn't shipping anything. I explained I needed copies of 3 older forms and was curious how to put older photos in a digital format.
Again very hateful, was told they didn't do that and my originals wouldn't feed into the copier. She may of been an idiot? Not knowing copiers open or they do sale software just for old photos. PAK Mail knew how and the…
Ordered a standing electric Varidesk for $600 on the 6th. Checked stock before ordering and was promised delivery in about 3 days. A week later (11th) I contact customer service and I am told it is on back order for an unknown time.
I canceled with the service representative. I get another email stating I will get a full refund and delivery by the 13th. I wait and nothing and contact customer service again and they tell me I have to go back into the store to get my refund.
I go back to the store on the 21st. I am told I am basically an idiot for canceling 'online' and that they COULD have given me a full refund had I not done that! So now I get to wait two more weeks for a refund check!?
I certainly am not positive about this latest promise... [Spokane main store]
I called to verify returns date start during covid 19. It was posted as May 3 when I purchased items, but SC governor lifted some retail store restrictions, so I thought the return date may be sooner. Someone named Mike answered and said he wasn't sure but believe returns accepted mid May.
I ask to speak with manager to get specific return date. He refused to transfer me, then said he was the manager & believe the dates was 18th or 19th. He absolutely could care less of getting the accurate info I need to make this return or transfer me to someone who knew.
The manager of all people should keep up with such info each day as things change during covid 19. How is he informing the staff of changes when he doesn't know himself???????
I came into Office Max to have a special "badge" laminated so my COVID patients would be able to identify who I am once in all my PPE. At approximately 1500 on 10APR2020 a person named Adam came to the counter and asked what I needed.
When I explained to him that I wanted to put my name on the paper. " , when I told him no, he said "there is nothing I can do about it then" and walked away. I figured out how to fix the problem and emailed the store from my phone.
) When I asked if he could make it bigger, he said "no" and once again walked away. I then walked over to another associate her name is Jaymi and I asked if she could help me, because Adam did not appear in the "helpful, customer service" mood.
Jaymi assisted me and even had some helpful suggestions. She took a bad experience…
Visited Office Depot in Fayetteville Ga to fax a document, sign in computer had note on it stating it was not working. Approximately 1 min later a Caribbean woman walks in front of me and stated she was here first and she just stepped out of line to look at something.
I have no knowledge of any of it and really don't care and proceeded in the line. Once you leave the line, you and I both have to start over. The young black gentleman and the manager proceeded to service her ahead of me, I guess because she has an accent.
I took my business elsewhere. I will never use them again. If I go into a store and leave the line, I can't come back and get in front of someone, especially if they never knew I was there. By the way, my husband of 30 yrs is Caribbean, so I don't understand the logic of…
I placed an order for a printer and mistakenly used my old adress. I called customer service the moment it happened and waited on hold for almost an hour only to be told they were going to send an email for someone to change the shipping address.
it should have been able to be taken care of right away but instead I spent days freaking out thinking my previous landlord was going to steal the package and I would have to either waste the 200$ I spent or wait another week to get a new package sent. All I kept being told was that you sent an email to fix it over and over day after day and no action was actually taken.
I am extremely dissatisfied with your company and don't think I will ever buy from you again. The address was still never changed! And I had to call ups and have them place a…
I placed an order a month ago and they charged my credit card and then said my item would ship out in a week. I received an email stating my order was shipped and it was at my door. No item was shipped.
They never shipped it out. When I called they didn't even realize it wasn't shipped and said it was on back order/hold. Ok that is fine but an email would have been nice to let me know that I wasn't receiving the item they charged me for.
Now they say they have no idea when it will be shipped and they are refusing to give me a refund and/or cancel the order. What kind of dirty corporation is this?
If I could give this company a negative number, I would. I placed an order which was supposedly picked and packed for shipping. A UPS tracking number was provided. It was supposed to have arrived initially by 03/23/2020 but was updated to 03/24/2020.
On 03/25/2020 I was informed that the item was out of stock, and I would be issued a refund.
However, the UPS tracking number still shows the package is in transit. The company response is uninformed and unhelpful. This is extremely poor service.
We are, as of today cutting up our Office Depot card and begin using a local office supplier because of a terrible experience with representatives of Office Depot. 27, from back in January of 2020. , Memphis, TN 38104, so I refused to speak with him.
About a week later I received a letter from the "claims department" askng for the same amount of money. I called your customer service # and had a very frustrating conversation with a lady who could not speak English very well.
I kept asking her to repeat her sentences. 27 was dated Jan. 10, I asked her why I had not been contacted before March - she had no explanation. I told her to attach the invoices to an e-mail and send them to me, which she did.
The charges were valid but I told her I had never received this invoice - which I had not.…
order number 446389180-001 I ordered a file cabinet which arrived missing the handles. I called customer service who said they would send out handles. After a week, I still had not received handles, so I called back and was told the handles had bot been ordered and it would be another week until I received them, so I asked for a replacement.
I did get the replacement and the incomplete file cabinet was to be picked up by 2/27. On 2/28, I called AGAIN and was told no pickup had been scheduled and that it would be another week before that could be arranged.
So now it's 5 phone calls and a month later and still this is not resolved. ) is almost unintelligible and cannot seem to find a supervisor to help me. What do I have to do to get this thing out of my office!?!?!?!?!
Went to the San Clemente Office Depot (993 Avenida Pico, SC) this evening February 20th at almost 8 pm and there was an employee named Chuck Evenson helping a customer. maybe even ever. Andrea belittled Chuck, rolled her eyes, told him to just go do something else and was so unkind with her voice and mannerisms that it made me go over to Chuck.
” If indeed this is the case, please look into training her or removing her from management. This is no way to treat anyone and especially if you are supposed to be in a leadership/mentor position. Happy to answer any questions.
Chuck proceeded to help me get the business cards I had ordered and I left the store, after asking her name and getting his business card. Thanks! Melanie Harrick (626) 390-3207 Local resident of San Clemente
I left my wallet on the counter in your store in Napa on Saturday Feb. 15th around 12:30 pm. When I realized it was missing, about 45 minutes later, I went back to the store to ask if it was there.
The manager said no one turned in the wallet. So I asked him to check the camera recording over the register. He went in the back and returned about 10 mins later and said the camera isn't working so I asked how long have they been not working, he said he didn't know, so
then I asked when did he expect them to be fixed he said he had no idea. What kind of a business are they running? what if the store was broken into??? This makes me very suspicious of the kind of people that work in that store.
I called your main office the same day and they said they would get back to me in 24 hours. I got…
I went to Office Depot in Temecula, CA for a price match and was told that they only price match Walmart, Amazon, and Best Buy. When I requested a copy of this limited list of stores, they did not have it.
Furthermore, when I Google the price match policy, that was not the case. I was treated as if I were trying to steal from the store and will not be shopping at Office Depot ever again. I see why they are closing so many stores with such poor customer service.
Bad customer service, not greeted, no eye contact. Ignored for 10 minutes due to Operations Manager @ store 0526 not kniwing how to install ink cartridge. I waited 20minutes for one page fax to be sent out because the first time they sent it out was to my cell phone.
When asked for complaint #, He gave me the order number. Office Depot needs to train employees on efficiency, knowledge, & sincere customer service.
The manager Robert on duty tonight on e. nasty...... ugly attitude ... And he's a manager????? Where is the niceness???? Politeness????? Skills???? Friendlyness??? Ive been in management alllll my life.... ; Not the job for him!!!!! ;;
12/26/19- came in to buy specific Cross ballpoint pen. Had one to use as example. Pens were locked up and had already asked to see them. Worker had to page manager on duty and we could here them argue about coming.
Seems unloading a truck was more important. I require testing a writing instrument as I use it all day every day. While I was testing the feel and quality of writing another Assocoiate assisting me asked me if I was purchasing it or not because he could not allow me to continue to write with it.
It could dry out and someone else wouldn’t want a “used” pen. I have never been so insulted as a consumer. This associate also asked me how I write and that another very cheap pen would rid me of the bump on my finger.
I told them when I entered the store I was specifically looking at…
I purchased a desk from your company. One of the pieces of the desk cracked when I moved it. I contacted your company for a replacement part ( part P. I took a picture of the incorrect part that I received and sent it to your company.
I received replacement part F. I called a second time and the same EXACT thing happened. I received replacement part F. I called a third time and again ordered part P and did everything I was supposed to do. This time I received replacement part Q. I called back AGAIN.
I asked to speak with a manager. They offered me an e gift card. The desk is 95% put together. I don't want an e gift c ard because I don't want to have to put the entire desk together again.
I told them I would call back. I called back again and asked to speak with a manager. The agent…
com and now Im email a short summary from my home personal email, about their crazy immature Fraud Dept that actually stopped my paypal payment! all because this nasty immature girl who worked in the Fraud Dept decided she couldnt verify my PO box address which a lot of people use when they live in a mountain community or suburb where mail isnt delivered right to the door in a mail box, so
they deliver to po boxes which is how I get my mail. 93 and then i was sent an email today from Home Depots terrible Fraud Dept, who will lose them business, telling me they stopped my paypal…
I cheerfully entered the store at 1535 W Craig Rd. North Las Vegas, I just needed some copies. I always use the self serve copy machines. The copier I started on would not connect, after putting all of my needed info, the machine just stayed on scrolling.
I patiently waited for an opportunity to request help, the associate avoided all eye contact, still I waited. Once she was free, she started in what seemed, my direction, the she dashed away, I waited, then she return in what seemed my direction, making sure to avoid direct contact.
I then decided I have to approach her. I asked if the was a reason for the machine not moving out of scrolling, she said I should just wait, or make sure I put my info in right, and did I send the email.
I assured her everything was in and it was stuck on…
I went into your store at 123 Fletcher Parkway El Cajon, Ca. m. to get 2 copies of 4 pages in dimensions of 36" x 24". The gentleman at the copy center said he could not help me, that he had to take my order and have it done tomorrow.
I asked why, is the copy center closed at 8:00, he said no, you can still do business until 9:00 when we close. I said okay, my business is to get 2 copies of these 4 pages. He said no can do. Again, I asked why.
This time he said he has orders ahead of me that he has to get done first. I said, but you are not doing anything right now, you can't just run these through that machine, pointing at the machine the morning guy has used for me many times before.
Then his story changed to, Oh, that machine isn't set up to print the size I want. At this time, I am…
On August 21, 2019 l purchased a shreader from Office Depot along with a 2 year warranty. On August 22, 2019 l received an email from warranty company that my warranty was cancelled. I called and supposedly ir was fixed...
I received my credit card statement and on August 21 l was also charged 2 times for the warranty. Today l actually went back into Office Depot to get credit for 2nd charge. Supposedly l received a credit for the 2nd charge but on the way home l received an email from the warranty company saying l needed to provide proof of payment for the warranty.... WTH...
ALSO l wss told a manager in Office Depot needed to deal with my issue so she called a manager. I waited n waited then saw a man coming towards me only to bw intercepted by another customer. He took time to help…
Office Depot customer service sucks!!! I used their online system to order a desk on Aug 06, 2019. , it did not come so I checked my email, then went to their website. I used their live chat which connected me to a live agent, who told me the desk did not get delivered because the Ryder driver ran out of time and the desk will be delivered the next day.
The desk did not come, so I called the toll free number listed. Now talking to customer service, I was told the desk was damaged and sent back and they will send me a new desk.
Also, they will credit me $100 for my convenience because I had to wait 2 day for the desk to come and because I was given false information. I was told it would take 24 hours for the new order to go through and update. 15th.
I did not check my email on Aug 16th,…
then he said I don't know what that is?!? I tried to describe what a sales paper was to him and he still said no I don't know what you are talking about, he then looked at Hussain who was at checkout with a customer and
Hussain told Javier which bin the sales ads were at, I said you must be new here if you don't know what or where a sales ad is, and he said no I'm not new and walked away. The person at the copy center defended him saying that they don't always have sales papers so that's why he did'nt know what a sales ad was....
After I took names, Javier came back over and asked nicely if he could help me with anything else, but by this time I was so irritated that I could not bring myself to purchase anything there ( I was looking for a few back to school things for my block club and…
I took my laptop to Office Depot at 3675 WALTON WAY EXTENSION, WALTON WAY AT ROBERT DANIEL Pkwy, AUGUSTA, GA 30909 on Saturday, July 20, 2019 to be repaired. I am a long time customer of Office Depot and have brought several laptops and a lot of my business supplies from there.
I called to check on the status and went by on different days to also check on the status over a four day period. I initially found out that after 3 days it had not been worked on. After the fourth day, I picked my laptop up.
They told me what the problem could have been. During that time no one called me to tell me the status. I had to call and literally go by there to find out the status. They gave me the excuse that it was school time and that they were busy. This is no excuse.
It only takes a minute or two to…
Yesterday my husband and I were into office depot to get help with some questions we had with a hard drive. We live in Daytona Beach a senior community and a lot of us do not understand computers etc. This is the second time I have been into this store and they are rude and nasty and make you feel like you are the stupid of stupid people .
we have bought a lot of items from office depot and will not be going back to your stores. Will Morales was the person who was rude and ignorant and we got into a terrible argument and I did tell him to shut up.
My husband was also treated very rude by this person and we wonder how you can employ anyone like this in your store. I was told he was the Manager, then the asst manager and on his card he is the Service sales manager, When this horrible…
They never want to stand behind anything they sell. Two week return policy in the original container is ludicrous. Terrible people to try to get any resolution to a detective item after two weeks.
On June 10, 2019 I drove to the Office Depot store at 2690 Coral Way, Coral Gables Florida. (This is the address that is listed on the internet. On the actual store receipts there is no address listed. ) I visit this store several times a week, to pick up office supplies or to do some printing or make copies.
I always find the employees helpful, pleasant and professional. On this particular day I went to the print department to make a copy of an email message. I've done this numerous times in the past, never with any kind of problem.
I know the people behind the counter and they're always friendly and accommodating. I went to the computer screen, logged in and was preparing to print my email message when all of a sudden some guy runs up to me and starts screaming. "You cant do that! You…
I haven't been able to log into the website for weeks!
I purchased a tablet. I set the screen saver for five minutes, yet it still timed out at default. I also needed to be shown on to copy and paste, as I was having trouble pasting. I go to store to be shown what to do, and they charge $50. Very ridiculous.
Will never purchase at office depot again. My next purchase was going to be a computer. They lost that sale.
I have been a loyal customer of the Summerlin location since day one, until today. I emailed a small file to be printed and when arrived I found 2 people ahead of me. Behind the print desk were 3 employees trying to figure out how to print a business card, waiting time was 15 minutes, the so called manager who is a total lost cause was bouncing from one counter to the next doing absolutely nothing. Mind you there were no customers at that time in the store and as I could count were 7 employees on duty and NONE OF THEM had a clue what to do.
When my name was called by the older lady with red hair and glasses who's name I did not catch at this time, called me and asked me why I was there. I responded to her that I have send a small file to be printed. She proceeded to tell me that I can do…
I complained about order no. 29679176-001 about being short an ink cartridge. My wife with alzheimers disease jad opened the package an for some reason hidden that cartridge which I have found in the trash. I apologize for the complaint. Your service was perfect.
DISLIKE!!!!!!!! Very unhappy BUSINESS customer!!!!!!!!!!!!!!!!