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NY Sports Club

2.0
38 complaints

Address

5 Penn Plaza New York, NY 10001

Complaints

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Zita Allen

Nov 27, 2016

As a 10+ year NYSC member I found a conversation initiated today by a male NYSC 73rd St. attendant very upsetting.

I alway follow NYSC protocols especially re what to and not to wear when in Steam Room/Sauna.

Today a new patron wore clothing into the Steam Room.

I chose to say nothing to her or the front desk yet, was shocked to learn, as I was leaving, that the lady had complained about me and my towels.

As a former dancer, I find the Steam Room & Sauna beneficial after a strenuous workout.

So this situation was particularly distressing.

It could have been avoided had NYSC posted a sign dress (or undress) protocol in NYSC Steam Rooms/Saunas.

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Steve Loewengart

Oct 24, 2016

The pool is shut for two days until Wednesday, October 26, 2016.

No explanation for the shutdown is provided.

I came this morning (October 24th) to swim laps.

Upon arrival in the parking lot (which requires payment for the parking space) I paid the fee.

Only then, after I had taken the time to travel to the club and paid to park, was my attention drawn to a note taped to the entrance door indicating that the pool is closed for the next two days.

Why weren't members informed by email that the pool would be closed?

Why wasn't the note indicating the closure displayed at the machines where payment for parking is collected.

Why is no explanation provided for shutting down the pool?

It is understood that there will be maintenance shutdowns occasionally.

It is inconsiderate and…

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Jackie Bettig

Sep 22, 2016

My son decided to check out New York Sport in Bay Ridge Brooklyn on August 16.

He was asked to fill out a piece of paper with his name, address, phone number and e-mail address.

He was asked for a credit card number ( I gave him mine ) and was told that he would be charged $25 monthly for his membership because he his 17 and a student.

He has been there several times with his friends and never been asked anything else until he finally met the Gym manager that told him he had to pay his dues in order to work out.

To make this ordeal short, after trying to speak on the phone with the manager, I was told that I had to pay $84.

99, 2 late fees included.

My son was never given a membership agreement to sign, never explained the annual fees and never contacted since August 16.

After I…

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janet spiro

Sep 10, 2016

I have had many issues at NYSC Syosset regarding the male trainers and their disgusting, misogynistic treatment of women.

I have heard trainers talking about peep holes, the most strategic places in the gym from which to ogle women.

I have overheard conversations between male trainers and their clients discussing if a woman would be willing to do them.

I have had a male trainer come up to me very close and act like he was going to kiss me.

I have complained about this behavior and it has improved, I still have a problem with male members staring inappropriately at me.

Today I was dead lifting and a male member would not stop staring.

I couldn't concentrate.

It was exceptionally bad.

I complained to the manager Gloria.

She said she would talk to him.

My issue is with her attitude…

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Maha el Sayed

Aug 2, 2016

I have never been humiliated in my entire life like the way general manager Shaheem Taylor treated me in front of customers.

I will never want to go to nysc as they don't know how to choose their managers.

I know no one cares & no wonder they are loosing business.

He is disrespectful& in educated.

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Larry Blum

Jul 7, 2016

When joining the NYSC in Ramsey ,NJ , Salesman Paul Gangone stated that along with our membership we would be allowed to bring one guest per visit per day without any restriction.

Now they have changed that policy and you can only bring the same guest once per month or get charged $15 per visit.

They stated that their agreement was not in the contract but verbal and that they have changed their policy.

Spoke to the corporate office in NYC with employee Brandon employee number B179 and all he could offer is to have my children each pay 19.

95 per month membership.

Amazing....

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Eslam elder

Mar 30, 2016

I've been a member for a little over a year now and there is no wifi available.

I've been told before by a receptionist that wifi will be available soon.

I think for the price we are paying as customers, wifi should be available.

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Olga Orak

Feb 12, 2016

Was treated in an unethical way by this club.

Never going back again and asking customer service for a refund.

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Jeanette Falker-Gonzalez

Feb 3, 2016

Why is Queens experiencing a towel shortage?

What a joke.

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Daniel suker

Jan 21, 2016

So I started a new job and was looking for a gym in the neighborhood to workout in.

I stumbled across this free 30 membership for nysc, that was online.

I went and got it and used it to work out, I was like this is great.

I'll use this 30 days up and then join at the end of it, I was psyched.

Upon finishing the workout and leaving the sales lady that gave it to me said her manager told her to get the pass back from me.

Then they had the nerve to try and sell me a membership.

I'm glad I got to see the services of nysc before I joined and they really did me a favor.

Please look into another gym they have so many complaints filed on them.

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John LaValley

Jan 19, 2016

My kids signed me up last Father's day (June 2015) for one year membership at NYSC, Ardsley, New York.

At that time promotion was you could bring along a guest anytime during the year membership cycle, for free.

Since Father's Day of last year I've been working out together at the club 2-4 times a week together with my wife.

It's been great on many levels, and I thank NYSC for that membership package.

Yesterday (1/18) when I went to the gym I was told that starting on Feb 1, 2016, I will no longer be able to bring a guest for free, but any guest of mine will have to pay for access to the club.

The host at the check in counter said there was nothing the Ardsley NYSC could do to help me out with this, as the decision to go back on the original agreement made last June was driven by NYSC…

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Jackie

Jan 8, 2016

I'm very look how I emphasize very) disappointed in NYSC, because I had signed up for the 30 dollars a month,which includes me inviting any guess as much as I wanted.

Now all of a sudden your associates tell me that, I can not bring the same guest.

I have to bring different guest each time, I come to the gym.

First of All that is not what I signed up for, I go to the gym with my friends to get motivated.

So for you guys to take that away from me last minute is very uncalled for.

Secondly, it's not free because technically speaking the 10 dollar extra that I pay for them, so how are they for free?

New York Sports Club certainly don't make any sense.

So now that I don't know different people my money is going to waste, I'm very mad and thinking about canceling my membership and you…

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Anonymous

Apr 15, 2015

I have been working out in New York Sports Club since more than 6 months now and I feel amazingly good.

My overall stress levels have come down.

I have put down weight and feel fit.

I have signed in for membership as I feel that since I planned to work out through out, I must take it.

They have been very patiently helping me out in my overall health and fitness regime.

I trainer has been a very encouraging guy who never made me feel low on the result.

He kept constantly motivating me on my work outs.

I must say NYSC is doing a good job.

I personally would like to recommend this to all and give an A+ to it overall.

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