NY Sports Club

so you want to leave the club... and believe me when you ask... you just get the brush off... we sent out notices... maybe yours went to your junk folder... that some corporate "mumbo jumbo"... really... no...

also when you want to leave there are additional charges $10 plus you need to give 45 days notice... I was not given a contract... NOW NOT SO MUCH

YOU HAVE TO BE KIDDING ME. I WAS JUST SPOKEN TO BY A MANAGER AT THE WHITESTONE LOCATION SO RUDELY THAT I REALLY WANT TO GET 1 OF MY FRIENDS AND BEAT THE CRAP OUT OF HIM FOR HIS RUDENESS.

99 FOR 3 YEARS AND WAS PROMISE IT WOULD NOT CHANGE. ONCE THEY TRIED TO CHANGE IT AND THEY APOLOGIEZED AND TOLD ME NOT TO WORRY IT WOULDN'T HAPPEN AGAIN. 99 MONTHLY. I CAN'T AFFORD THIS. 99. 99. iF I CANCELLED 1 MONTH INTO THE NEW YEAR YOU TELL ME WHY HE WOULD'T GIVE ME MY MONEY BACK.

I WENT INTO THE STORE WHEN MY CC WAS LOST IN YOUR GYM AND THAT I WOULD GIVE THEM THE NEW NUMBER AS SOON AS I GOT IT. INSTEAD THEY MADE ME FEEL LIKE A BROKEN PERSON. 99 BACK OR I AND MANY PEOPLE WHO GOT SCREWED BY YOUR COMPANY WILL PICKET YOUR STORE.

AND THERE ARE MANY OF US RESPECTFULLY MARY E FRAME

Hello, I've joint club in 10/01/2017 being JP Morgan Employee. Mr. David Cummings help me to join the club via JP Morgan Employee program. After about 3 months I've contacted Mr. David Cummings via JP Morgan email to cancel my membership. Got a response from him to my JPMorgan email that it will be canceled after 30 days. I just found out that it never been canceled and I've been changed for 1.5 years. As I am not JPMorgan employee - has no access to the email trace. Mr. Cummings claims that he does not have that email also (and I have no way to check). I hope to get some help and if not would have to go to small claims court.

Thank you

Air conditioning is constantly not working properly and the aerobics room is a hot box and management closes the doors. When complaints are made the manager says that it is fixed. So why are fire officials there at the gym.

Could it be that the units were sparking in the roof? When trying to talk to the manager she was rude and rolling her eyes at me. Wow a member for 29 years. Well today half the class left because it was unhealthy to continue trying to work out

I signed up on a one year contract three years ago and have been paying up until January 15th 2019 when I was injured in an accident. 00 per month. I complied with that arrangement. They informed me that I can freeze for three months.

Then in March I was charged the full monthly membership fee. I called and was told by several persons that my account will be credited. 00 a month membership freeze fee. 00 when I called to ask what this was.

00 fee plus a membership fee. I told them that I am still not able to use the gym and that I will bring a…

Joined and everything was fine. Moved and had to cancel my membership. Cancelled 1 month in advance and received a SIGNED letter that verified my cancellation. They continued to bill for 3 more months. I called and suddenly nobody was ever available to help.

"Manager unavailable", "manager on a conference call, "manager stepped out". Threatened them with the Attorney General and the Better Business Bureau. The changes stopped. I called and demanded a REFUND for the last 3 months of changes. SAME RUN AROUND. Nobody available to help.

Dishonest, unscrupulous, pathetic business model of squeezing every last dollar from young people with minimal resources. They know that most people will eventually give up. Lame, lame, LAME!!!

Below is a paper trail documenting my concern. While t I did get a call from GM identified, I was literally being discharged from Nyack Hospital following surgery and directed the manager to reply in writing. I’m trying to be reasonable here/ I just want all charges since and including the non authorized membership renewal. This is NYS - I think you are all aware of therecebt ruling but geesh- make it irresistible for me to come back when I finally do recover! all charges since membership renewal ha i calculate as $369. Best wishes Christime Kelly PhD ——-

evening Ms. Kelly, I have forwarded this email to our new GM, Reginald Dorsainvil. He will be contacting you shortly. Best of luck. Prayers for speedy recovery. Rob Guarino Fitness Manager West Nyack From: Christine Kelly, PhD…

Went into to club today to make a complaint about clients of club are coming up to the roof partying and invading our privacy with their perverted acts of looking directly in our bedroom and bathroom windows.

Also they are smoking pot and cigarettes and loud on their phones. I went into Club and Mitchell manager there was told the complaint. He was a racist and a misogynist who was nasty and lied deliberately to me. He said he would send someone up to close the doors but he did not.

My attorney told me that the roof doors of the club are to be closed at all times except when work is being done. After I got home I called the club to tell Mitchell the doors were still open but he refused the call.

Mitchell should be dismissed from the club for lying he also said as a threatening gesture…

I've been promised 2 free months at sign up (by Sidney). I was charged every month anyway. I addressed my issue to the front desk staff and to the manager, Josh Levi, several times, and every time I was promised a refund.

I've submitted my complaint online. Never heard back. It's getting ridiculous. The manager just ignores my requests. It cannot take almost 4 months to get a refund. I've canceled my membership and will NEVER go to any of nysc gyms.

Their customer service is UNACCEPTABLE! Besides my issue, the gym is old, the machines need repairs, the weights are never sorted, all the equipment is from last century.

I been a member for some time. Most equipment are broken. Worst is a/c on the weight floor is broken for 2 months. And so far no results in fixing it. Complained many times but i keep getting the run around. If this continues I will have to complain to health department. Its not good when there is no a/c during this summer months.

Location is : 91 st 3rd ave NY, NY

I have been attempting to cancel my New York Sports Center (previously Tap Out) membership for the past 6 months. When I first joined, the manager told me that I was not locked-in & that I had a month to month contract.

I went several times to the the NYSC located at 32 St. & 7 Ave. to cancel, but each time I was told something different. When I spoke to the "person-in-charge" he told me that I had to come back on the one year anniversary date of my membership in order to cancel.

I went back on that date and was told that they cancelled it. The membership fee was still being withdrawn from my checking account. So then I went back to the NYSC location AGAIN today & was subjected to the most rude & unprofessional person that I have ever dealt with.

His name is Israel Chaparro. While he…

NYSC fraudulently placed my name on a Personal Training Membership agreement. I want to cancel my sessions. They say I must give them 30 days notice before effectuating the cancellation. They will charge me for 8 sessions I do not want.

The contract is not legal. I never signed it nor gave permission for a digital electronic signature to be placed on this document.

I'm a member using the Hawthorne Facility . We're working on 2 weeks (since Saturday May 11) without hot water in the club. Desk attendants are told it's con Edison's fault /a con Edison issue with no repair time to date .

Many Members use this facility as the in between point between where they live and work . We're told that we can use other facilities while this problem lingers however its not convenient for everybody. I firmly believe (I'm not the only one) that the management is not putting enough pressure on people involved at Con Ed (if it is in fact Con Ed) to resolve this issue.

I also believe that the likelihood of this complaint going anywhere is unlikely, however no downside trying! I am not a complainer normally however this situation is not acceptable . I've been a member…

I have not been to gym in almost 2 years. I froze my membership about a year now and today I have a membership charge of $59.99. I would like my membership cancelled and a refund of $59.99. This charge was not told to me when I froze the membership.

Thank you, Vincent Parham ID# 0008853743

i and my daughter and my cousin have been a member of the NY Sports Club at the Atlas Mall in Glendale NY 11385; i have been complaining to the front desk since December about tread mill machines not working; TV's not working. today April 15th, 2019 there were 6 tread mill machines that were out of service; the one's that were working there were no TV's on 3 of them and 3 other working tread mill machines the TV's were not working.

on the bikes most of the TV's don't work. i think this is a disgrace that no one is making an effort to have these problems resolved. i went to the front desk again and the manager was not there and the person behind the desk gave me the manager's business card.

i think Corporate office should have personnel come visit there facilities and see what is going on…

Hello, Around one month ago I was stopped at the front desk of NYSC Greenppoint , they scaned my id card # 0009003071 and they said im not a member. I was surprise because I train there since 2018...

Facility manager told me that there was some problem with Credit card and I wasn't charged since September …..he didn't want to charge me and said that I have to wait for a bill. I never received any bill and today March 13 2019 Collection agency called me regarding payment.

I was coming to the club for 6 months and nobody let me know that there is a problem with my payments.

I payed to collection agency $154 today using my credit card ....which i could pay you directly if any of you let me know about the problem.

This was completely unprofessional ... thank you Chris Korona Member ID#…

I work out at 34th and park. Most of the machine in that gym has been working improperly for months. 95% of the TV screen do not work. I usually come in and use the elliptical and use the TV screen for the music while I work out. None of the music station in any of the machine work. I spoke to Christian, the manager on several occasion about this issue. Christian promised that he is working on fixing these issues. In the meantime to alleviate the situation that he will credit me for the month of January and possibly February but to please be patient. I told him I've been patient for months but I'll give him a chance to rectify this situation before I cancel my membership because it doesn't make sense for paying these monthly dues and I can't get a proper work out in.

I came into gym last…

NEGATIVE TEN STARS***Croton on Hudson Club.

I have been requesting an invoice for last year since December. I have been given a complete run around. I was able to speak with Craig Scialdone for the second time today ONLY because I saw him in the parking lot, otherwise, his calls, emails and visits to the Croton Club have been IGNORED.

I spoke with him today for the second time regarding my account. For the second time I explained in detail that I am in need of an invoice for all of last year. I am told your system has changed which has made obtaining this information difficult. After much frustration I agreed to submit my credit card bills to my company for reimbursement, however, I just became aware that this will NOT suffice. I need an actual Invoice. Craig "just left" for the evening,…

I contacted you about an assault by another member in your marlboro location. Clearly you think this is ok as I have heard nothing from you since making you aware of this. Today I go to work out to find that 2 other members are spreading malicious false rumors about me.

Josette grosso and Alissa ferrante- Kaye are stating to your management I am having an affair with another member. This is completely untrue and totally unacceptable. I use the gym to workout and expect to do so without these kind of distractions.

I am already in the process of filing with the court over the assault for wihich there was a witness too. I would hope the club looks into these issues. This is really getting out of hand and needs to stop.

I would appreciate a follow up on these issues as to what will be done.…

I pay monthly is $80 for a broken place. In Hartsdale the heating system is broken in December. The basement floods out periodically and is closed. At least half of the cardio equipment like cross trainers, spin bikes, treadmills, stair masters and spinning bikes are in broken or need some type of repair.

There is no heating on pool deck. The Yorktown club pool is closed as well. The turn over of Hartsdale is high. Many of the TVs on the machines are broken as well. I am shopping for a better club for less fees.

know as I get to the vendor on Kings highway and talked to manager,he was very unprofessional and rude to me,as trying to clear my account from debts which I have no idea where it came from and sell me new membership for the horrible service u guys privide,as an this unfair action towards me and my personality and information which ended up with collection from your hand with no reason,I request all my account to be cleared and

as well my wasted money to be returned every single penny and I dispute any charges against me with a lot of reason which are 1)when I signed the contract I was never informed about the cancellation policies 2)I wasted my 5 month membership money plus annual fee for Smth I could not use at the beginning because of newborn baby and then waste of time for the poorest…

I was told that instead of repairing broken equipment, the new policy is to replace them. I was also told by the manager of east 71st street that these replacements will not happen until September 2019, so members have to wait almost a year for working equipment.

Eight machines have already been broken for over two months. How about fixing the machines so we don't have to wait a year to use them?

I cancelled my membership in September. 2 months later I am seeing a $59.99 yearly 'membership' charge + a $15.99 charge for a gym membership from them. I called and they said it is impossible to reverse.

I always pay all my bills on time, but it is plain theft to charge people for a service they no longer use.

NYSC are thieves, and I hope someone walks into their corporate office and shoots up all their executives - at least the violence would make sense! LOL

I utilize the clubs at the palisade center in west nyack ny and primarily the club in Westwood nj at both location there is no speed bag available to use as part of a workout. at both locations 2x in the past 5or6 weeks and have been told the problem would be rectified but it has not been.

Both locations can obtain new bags or get a pump in a day if any effort was made. I understand this may be a minor problem but if you cannot fix the small ones there will be no urgency to fix the bigger ones

know as I get to the vendor on Kings highway and talked to manager,he was very unprofessional and rude to me,as trying to clear my account from debts which I have no idea where it came from and sell me new membership for the horrible service u guys privide,as an this unfair action towards me and my personality and information which ended up with collection from your hand with no reason,I request all my account to be cleared and

as well my wasted money to be returned every single penny and I dispute any charges against me with a lot of reason which are 1)when I signed the contract I was never informed about the cancellation policies 2)I wasted my 5 month membership money plus annual fee for Smth I could not use at the beginning because of newborn baby and then waste of time for the poorest…

I have been renting a locker at the mercer street NYSC for a number of years. According to members and staff unrented locks were cut this past weekend. My rented lock was cut (this is the third time). When I arrived this morning after being away for a week, I could not open the lock on my locker with my regular key.

The attendant cut the lock and what we found was that while they were in progress of removing the items stored, they apparently realized the locker was being rented to me and stuffed the items back into the locker. Those items which could not longer fit were thrown out.

They took another lock from inside the locker and placed it on the locker. You would expect that they would have put a note on the locker that the key would be in an envelope at the front desk. PLEASE COME UP…

Good Evening,

I would very much like to speak to someone that is actually in charge of the employees at the Deer Park, NY location as well as the NYC Corporate head quarters as soon as practically possible. I never joined this club, someone had my debt/credit card with my name on it and used it to join this club. I tried to explain this the first month, however the employee on the phone told me I had to come down pay for the month and then cancel in person or they were going to keep billing me. I explained to her that this was actually fraudulant and I never signed up for any membership, I have a medical injury that does not allow me to be a member of a gym at all.

To my surprise she didn't care to hear about it. I then recieved an email from Tseshie Johnson i emailed her back explaining…

Unfortunately I cancelled my membership because the prices continue to increase without services to match it. Steam rooms don’t function properly, a rat crawled out of the toilet in the ladies restroom downstairs, classes fill up way too fast and I was not benefiting from this gym in any way. The only class I could get into and enjoyed was boxing.

Another reason I cancelled my membership is because when I had questions regarding the pricing of my membership I was placed on hold for 20-30 minutes waiting for Ricardo Ortiz to take my calls. He never answers his calls and I was told that he left or was in a meeting or not in his office. I was only able to reach him via email. The customer service at this NYSC City Hall location is non-existent.

When I came in to cancel I was not informed of…

I had a NYSC membership in Northern Hoboken along with a personal training membership. I moved in May of 2017 from Hoboken, NJ to Westfield, NJ and realized that there was no NYSC in Westfield. As such, I had to cancel my personal training and NYSC membership.

I was able to successfully cancel my PT membership but was not able to successfully cancel my regular membership. I asked how to cancel my regular membership and was told in July of 2018 that I had to either send in a certified letter or cancel in person.

Since I did not trust the certified letter option (I've had issues cancelling my NYSC membership in the past using this method), I chose to go out of my way to cancel in person in July of 2018. I was asked a bunch of information and was told to electronically sign a few things and…

I had to cancel my membership due to a job change. No one alerted me as to the 45 day cancellation notice, after speaking with 4+ people (including the GM of my club's location). The GM took days and numerous follow ups to get back to me regarding my concerns and never called me back.

I was never sent, nor did I ever sign, a contract when I joined the club. I should not be liable for this 45 day cancellation notice, especially in light of the fact Lakisha Jones at Rockefeller Center took almost a week to respond to me, after going to see her in person.

Never, ever, would I recommend this club to anyone after the way I was treated.

I WAS A MEMBER IN THE OCEANSIDE NY LOCATION WAS CLOSED I HAD A TRAINER MAHASA I PAID A $1000 A MONTH FOR TRAINING SHE STOPPED WORKING FOR A WHILE I ASKED FOR MY REFUND ITS YEARS I STILL HAVE RECIEVED A REFUND I WAS JUST ONLINE AND RECIVED A CUSTOMER SERVICE SURVEY THIS JUST MADE ME MORE UPSET I DEMAND MY REFUND CHECK

I attend the Midwood, Brooklyn club in Brooklyn almost everyday. I would say on the positive side unlike some other clubs thanks to Lisa this clubs always opens on time.

However the problem here is lockers and their availability. I always go to the club before work and usually am the first one to sign in, at 5:30AM. Everyday its difficult to get a locker, almost all of them have locks on them. Today I counted 56 lockers had locks on them for the day before. I have posted this problem on yelp and noticed I have posted this same problem for the past three years. The manager there is of no help and gives no concern. He usually says this problem is impossible but it is possible. I usually use the same locker or very close to it there is a locker near the one I use that has had a lock on it…

No complaint really ,suggest limit cell phone use to front desk only.I would like to recognize and thank katheryn Martin manager Frank and Dinorah cleaners and trainer rob for there enthusiasm.cheerfulness and professionalism during my many years as a regular at garnerville,ny.I wish this winning team much success and saddened that I will be relocating soon.

I've been a long time, upstanding paying member for a very long time. But what happen on the night of Monday March 19, 2018 really left a bad taste in my mouth. Never have I had to be subjected to such disrespect and unprofessionalism from anyone let alone an employee of the club I'm a long standing member of.

I was running on the treadmill with about 10 minutes left in my run and was interrupted and told I had to leave. When asked why, Maria stated that "the gym is close". I then asked whether or not kicking members out before they're finish their workout is in the policy?

She seem to be unsure and danced around the answer so at that point I asked if it was possible verify that for me. At that point her co- worker jumped in and in a very hostile threating manner demanded that I leave as…

As a current employee for the company since 2015. Actions that I have experienced have been unethical. An employee was helping out an general manager in another location that wasn't her home club with coverage, when finding out that she was terminated without notice.

This employee has done nothing wrong to receive any actions like this. The general manager claimed that she has reached out asking if she wanted shift when that was never the case. The employee's shifts were pulled away with no explanation as she never stated that the shifts were only temporary.

The general manager of another location asked if she could permanently take the shift that she covered. They stated that only working one shift a week isn't acceptable but, that was the only proposition that was given to her. That…

At 5:05 am, I arrived at the Mercer Street NY Sports only to find the doors locked. The usual group of early morning members stood in the cold rain as the minutes passed by, hoping that perhaps a trainer might come and open the doors since the front desk person had not arrived.

After 25 minutes, I left, since at that point, I would not have had enough time to complete my workout before I had to get to work. I depend on the club opening up on time, and considering this is certainly not the first time this has happened, I am quite infuriated.

When I called to speak with the manager later in the day, he was, "as usual" not there. This situation, or rather this repeat situation, needs to be fixed. Having a second person who arrives by 5 is an easy answer, and one that we all know, given…

What is going at this facility? After the incompetent female who was the Manager for so many years, we now have a new set of managers who are following her footsteps. Can we please have a working handicap shower with a new more sturdy shower head that will not break as soon as it hits the wall or the floor? Can we get a shower head hooks at different levels so that they can be accessible to everyone? Do I really have to complain to corporate headquarters for this? Apparently I do.

Well what prompted this complaint was the fact that I had wait over a half hour for the pool to open...9:55AM to 10:30AM. Is it just me that thinks that a pool that is supposedly open at 5:50AM is closed at 9:55AM? This is just typical of what goes on in this facility. Dwayne the Sales Manager just looked at me…

NYSC,

I have been training at the 41st/8th Avenue site since July 13, 2017, and recently, I informed a staff member (CHRIS) sitting in an office that I wanted to downgrade my training package from 3 times per week to two. He said this would be possible, and that I only had to communicate this change before November 13, 2017 since my account would be charged at the current 3x/per week rate on that date. I needed some time to arrange my very hectic schedule, so my trainer on November 10, with this staff member present, informed me to text him over the weekend as to what my decision would be. I agreed.

I decided to downgrade from 3x to 2x per week per our original conversation. Please keep in mind that I have always paid my monthly membership and my personal training package costs without…

I am trying for months to cancel the membership and nobody including manager is useless. I paid the balance even though i dont use services because i am 9 months pregnant and they still charging me. After filling a complain 3 days ago, somebody called me but didnt leave a phone number from corporate so that tells you that even they are not helpful.

I noticed that i am not the only person who has a problem cancelling .

Really wish I'd read reviews before signing up. Currently in the process of cancelling due mainly to deceptive practices. The women's locker is also filthy - used towels everywhere except in the bin, empty soap dispensers, paper towel roll on the counter instead of in the dispense, and (most disgusting) the paper backing from a personal hygiene product left in a wide open locker.

I'm hoping to get out of this with a refund, or at least no more payments, quickly. Huge mistake. Only go if you work in the building and want convenience, just don't expect much and do not listen to any sales pitches.

Just go in, work out, and leave. Buyer beware.

The Jersey City facility has been in disrepair (both equipment and building) for well over 1 year. Supplies such as soap and paper towels are consistently missing, the locker rooms are a mess and despite multiple discussions with management (including Alla and the corporate office), very little has been done to rectify the situation.

The multiple managers of this gym have very little concern about the members and are quite rude. I was also promised, 2 months ago, a refund due to the fact that the gym was not opened on time (5:30am published time) on multiple occasions this year.

This refund has not come through and I've been left with no other choice but to quite the gym and join one of your competitor gyms.

My brothers swimming lessons were great.

However, I paid for 8 lessons but called immediately to say I actually only needed 4. It has been over a month and there is no refund. They told me they already processed it but when I called again, the young man at the desk said that no one had processed it. This is extremely frustrating.

It is 200 dollars and it been over a month. This is the West Hartford gym. The manager is conveniently not there EVERY time that Ive called.

As a 10+ year NYSC member I found a conversation initiated today by a male NYSC 73rd St. attendant very upsetting. I alway follow NYSC protocols especially re what to and not to wear when in Steam Room/Sauna. Today a new patron wore clothing into the Steam Room.

I chose to say nothing to her or the front desk yet, was shocked to learn, as I was leaving, that the lady had complained about me and my towels. As a former dancer, I find the Steam Room & Sauna beneficial after a strenuous workout.

So this situation was particularly distressing. It could have been avoided had NYSC posted a sign dress (or undress) protocol in NYSC Steam Rooms/Saunas.

The pool is shut for two days until Wednesday, October 26, 2016. No explanation for the shutdown is provided. I came this morning (October 24th) to swim laps. Upon arrival in the parking lot (which requires payment for the parking space) I paid the fee. Only then, after I had taken the time to travel to the club and paid to park, was my attention drawn to a note taped to the entrance door indicating that the pool is closed for the next two days.

Why weren't members informed by email that the pool would be closed? Why wasn't the note indicating the closure displayed at the machines where payment for parking is collected. Why is no explanation provided for shutting down the pool? It is understood that there will be maintenance shutdowns occasionally. It is inconsiderate and insulting to the…

My son decided to check out New York Sport in Bay Ridge Brooklyn on August 16. He was asked to fill out a piece of paper with his name, address, phone number and e-mail address. He was asked for a credit card number ( I gave him mine ) and was told that he would be charged $25 monthly for his membership because he his 17 and a student. He has been there several times with his friends and never been asked anything else until he finally met the Gym manager that told him he had to pay his dues in order to work out.

To make this ordeal short, after trying to speak on the phone with the manager, I was told that I had to pay $84.99, 2 late fees included. My son was never given a membership agreement to sign, never explained the annual fees and never contacted since August 16. After I finally…

I have had many issues at NYSC Syosset regarding the male trainers and their disgusting, misogynistic treatment of women. I have heard trainers talking about peep holes, the most strategic places in the gym from which to ogle women. I have overheard conversations between male trainers and their clients discussing if a woman would be willing to do them. I have had a male trainer come up to me very close and act like he was going to kiss me.

I have complained about this behavior and it has improved, I still have a problem with male members staring inappropriately at me. Today I was dead lifting and a male member would not stop staring. I couldn't concentrate. It was exceptionally bad. I complained to the manager Gloria. She said she would talk to him.

My issue is with her attitude about my…

I have never been humiliated in my entire life like the way general manager Shaheem Taylor treated me in front of customers. I will never want to go to nysc as they don't know how to choose their managers. I know no one cares & no wonder they are loosing business.

He is disrespectful& in educated.

When joining the NYSC in Ramsey ,NJ , Salesman Paul Gangone stated that along with our membership we would be allowed to bring one guest per visit per day without any restriction. Now they have changed that policy and you can only bring the same guest once per month or get charged $15 per visit.

They stated that their agreement was not in the contract but verbal and that they have changed their policy. 95 per month membership. Amazing....

I've been a member for a little over a year now and there is no wifi available. I've been told before by a receptionist that wifi will be available soon. I think for the price we are paying as customers, wifi should be available.

Was treated in an unethical way by this club. Never going back again and asking customer service for a refund.