NY Sports Club

Below is a paper trail documenting my concern.

While t I did get a call from GM identified, I was literally being discharged from Nyack Hospital following surgery and directed the manager to reply in writing.

I’m trying to be reasonable here/ I just want all charges since and including the non authorized membership renewal.

This is NYS - I think you are all aware of therecebt ruling but geesh- make it irresistible for me to come back when I finally do recover! all charges since membership renewal ha i calculate as $369.

Best wishes Christime Kelly PhD ——-

evening Ms.

Kelly, I have forwarded this email to our new GM, Reginald Dorsainvil.

He will be contacting you shortly.

Best of luck.

Prayers for speedy recovery.

Rob Guarino Fitness Manager West Nyack From: Christine Kelly, PhD…

Went into to club today to make a complaint about clients of club are coming up to the roof partying and invading our privacy with their perverted acts of looking directly in our bedroom and bathroom windows.

Also they are smoking pot and cigarettes and loud on their phones.

I went into Club and Mitchell manager there was told the complaint.

He was a racist and a misogynist who was nasty and lied deliberately to me.

He said he would send someone up to close the doors but he did not.

My attorney told me that the roof doors of the club are to be closed at all times except when work is being done.

After I got home I called the club to tell Mitchell the doors were still open but he refused the call.

Mitchell should be dismissed from the club for lying he also said as a threatening…

I have been attempting to cancel my New York Sports Center (previously Tap Out) membership for the past 6 months.

When I first joined, the manager told me that I was not locked-in & that I had a month to month contract.

I went several times to the the NYSC located at 32 St. & 7 Ave. to cancel, but each time I was told something different.

When I spoke to the "person-in-charge" he told me that I had to come back on the one year anniversary date of my membership in order to cancel.

I went back on that date and was told that they cancelled it.

The membership fee was still being withdrawn from my checking account.

So then I went back to the NYSC location AGAIN today & was subjected to the most rude & unprofessional person that I have ever dealt with.

His name is Israel Chaparro.

While…

NYSC fraudulently placed my name on a Personal Training Membership agreement.

I want to cancel my sessions.

They say I must give them 30 days notice before effectuating the cancellation.

They will charge me for 8 sessions I do not want.

The contract is not legal.

I never signed it nor gave permission for a digital electronic signature to be placed on this document.

I'm a member using the Hawthorne Facility .

We're working on 2 weeks (since Saturday May 11) without hot water in the club.

Desk attendants are told it's con Edison's fault /a con Edison issue with no repair time to date .

Many Members use this facility as the in between point between where they live and work .

We're told that we can use other facilities while this problem lingers however its not convenient for everybody.

I firmly believe (I'm not the only one) that the management is not putting enough pressure on people involved at Con Ed (if it is in fact Con Ed) to resolve this issue.

I also believe that the likelihood of this complaint going anywhere is unlikely, however no downside trying!

I am not a complainer normally however this situation is not acceptable .

I've been a…

I have not been to gym in almost 2 years.

I froze my membership about a year now and today I have a membership charge of $59.

99.

I would like my membership cancelled and a refund of $59.

99.

This charge was not told to me when I froze the membership.

Thank you, Vincent Parham ID# 0008853743

i and my daughter and my cousin have been a member of the NY Sports Club at the Atlas Mall in Glendale NY 11385; i have been complaining to the front desk since December about tread mill machines not working; TV's not working. today April 15th, 2019 there were 6 tread mill machines that were out of service; the one's that were working there were no TV's on 3 of them and 3 other working tread mill machines the TV's were not working. on the bikes most of the TV's don't work. i think this is a disgrace that no one is making an effort to have these problems resolved. i went to the front desk again and the manager was not there and the person behind the desk gave me the manager's business card. i think Corporate office should have personnel come visit there facilities and see what is going on…

Hello, Around one month ago I was stopped at the front desk of NYSC Greenppoint , they scaned my id card # 0009003071 and they said im not a member.

I was surprise because I train there since 2018...

Facility manager told me that there was some problem with Credit card and I wasn't charged since September …..he didn't want to charge me and said that I have to wait for a bill.

I never received any bill and today March 13 2019 Collection agency called me regarding payment.

I was coming to the club for 6 months and nobody let me know that there is a problem with my payments.

I payed to collection agency $154 today using my credit card ....which i could pay you directly if any of you let me know about the problem.

This was completely unprofessional ... thank you Chris Korona Member ID#…

I work out at 34th and park.

Most of the machine in that gym has been working improperly for months.

95% of the TV screen do not work.

I usually come in and use the elliptical and use the TV screen for the music while I work out.

None of the music station in any of the machine work.

I spoke to Christian, the manager on several occasion about this issue.

Christian promised that he is working on fixing these issues.

In the meantime to alleviate the situation that he will credit me for the month of January and possibly February but to please be patient.

I told him I've been patient for months but I'll give him a chance to rectify this situation before I cancel my membership because it doesn't make sense for paying these monthly dues and I can't get a proper work out in.

I came into…

NEGATIVE TEN STARS***Croton on Hudson Club.

I have been requesting an invoice for last year since December.

I have been given a complete run around.

I was able to speak with Craig Scialdone for the second time today ONLY because I saw him in the parking lot, otherwise, his calls, emails and visits to the Croton Club have been IGNORED.

I spoke with him today for the second time regarding my account.

For the second time I explained in detail that I am in need of an invoice for all of last year.

I am told your system has changed which has made obtaining this information difficult.

After much frustration I agreed to submit my credit card bills to my company for reimbursement, however, I just became aware that this will NOT suffice.

I need an actual Invoice.

Craig "just left" for the…

I contacted you about an assault by another member in your marlboro location.

Clearly you think this is ok as I have heard nothing from you since making you aware of this.

Today I go to work out to find that 2 other members are spreading malicious false rumors about me.

Josette grosso and Alissa ferrante- Kaye are stating to your management I am having an affair with another member.

This is completely untrue and totally unacceptable.

I use the gym to workout and expect to do so without these kind of distractions.

I am already in the process of filing with the court over the assault for wihich there was a witness too.

I would hope the club looks into these issues.

This is really getting out of hand and needs to stop.

I would appreciate a follow up on these issues as to what will be…

I pay monthly is $80 for a broken place.

In Hartsdale the heating system is broken in December.

The basement floods out periodically and is closed.

At least half of the cardio equipment like cross trainers, spin bikes, treadmills, stair masters and spinning bikes are in broken or need some type of repair.

The pool in White Plains is closed again because of ?..

There is no heating on pool deck.

The Yorktown club pool is closed as well.

The turn over of Hartsdale is high.

Many of the TVs on the machines are broken as well.

I am shopping for a better club for less fees.

It is my first time membership since 01.

18.

2018 with NYSC.i have never had any worse experience with anyone.i signed up contract and was never given any information on rules and regulations how they work on first point,than I was not aware or told how much I can allow myself as I gave birth my 3rd child on 01.

01.

2018.i started my membership and have been in the center once,during 5 month period I was paying for nothing, as I was charged annual fee as well from the club,during this time,as I decided not to continue waste my money for smth I can.t use, I called and tried to cancel the membership, as they told me to get there in person, after that I get there and was told to meet with manager,which I was not able,as the manager was not around,after that for my emergency leave,I left…

I was told that instead of repairing broken equipment, the new policy is to replace them.

I was also told by the manager of east 71st street that these replacements will not happen until September 2019, so members have to wait almost a year for working equipment.

Eight machines have already been broken for over two months.

How about fixing the machines so we don't have to wait a year to use them?

I cancelled my membership in September.

2 months later I am seeing a $59.

99 yearly 'membership' charge + a $15.

99 charge for a gym membership from them.

I called and they said it is impossible to reverse.

I always pay all my bills on time, but it is plain theft to charge people for a service they no longer use.

NYSC are thieves, and I hope someone walks into their corporate office and shoots up all their executives - at least the violence would make sense!

LOL

I utilize the clubs at the palisade center in west nyack ny and primarily the club in Westwood nj at both location there is no speed bag available to use as part of a workout.

Westwood has 2or3 bags with no air And west nyack has no bag.i have brought this to the attention of mgt.at both locations 2x in the past 5or6 weeks and have been told the problem would be rectified but it has not been.

Both locations can obtain new bags or get a pump in a day if any effort was made.

I understand this may be a minor problem but if you cannot fix the small ones there will be no urgency to fix the bigger ones

It is my first time membership since 01.

18.

2018 with NYSC.i have never had any worse experience with anyone.i signed up contract and was never given any information on rules and regulations how they work on first point,than I was not aware or told how much I can allow myself as I gave birth my 3rd child on 01.

01.

2018.i started my membership and have been in the center once,during 5 month period I was paying for nothing, as I was charged annual fee as well from the club,during this time,as I decided not to continue waste my money for smth I can.t use, I called and tried to cancel the membership, as they told me to get there in person, after that I get there and was told to meet with manager,which I was not able,as the manager was not around,after that for my emergency leave,I left…

I have been renting a locker at the mercer street NYSC for a number of years.

According to members and staff unrented locks were cut this past weekend.

My rented lock was cut (this is the third time).

When I arrived this morning after being away for a week, I could not open the lock on my locker with my regular key.

The attendant cut the lock and what we found was that while they were in progress of removing the items stored, they apparently realized the locker was being rented to me and stuffed the items back into the locker.

Those items which could not longer fit were thrown out.

They took another lock from inside the locker and placed it on the locker.

You would expect that they would have put a note on the locker that the key would be in an envelope at the front desk.

PLEASE…

Unfortunately I cancelled my membership because the prices continue to increase without services to match it.

Steam rooms don’t function properly, a rat crawled out of the toilet in the ladies restroom downstairs, classes fill up way too fast and I was not benefiting from this gym in any way.

The only class I could get into and enjoyed was boxing.

Another reason I cancelled my membership is because when I had questions regarding the pricing of my membership I was placed on hold for 20-30 minutes waiting for Ricardo Ortiz to take my calls.

He never answers his calls and I was told that he left or was in a meeting or not in his office.

I was only able to reach him via email.

The customer service at this NYSC City Hall location is non-existent.

When I came in to cancel I was not…

I had to cancel my membership due to a job change.

No one alerted me as to the 45 day cancellation notice, after speaking with 4+ people (including the GM of my club's location).

The GM took days and numerous follow ups to get back to me regarding my concerns and never called me back.

I was never sent, nor did I ever sign, a contract when I joined the club.

I should not be liable for this 45 day cancellation notice, especially in light of the fact Lakisha Jones at Rockefeller Center took almost a week to respond to me, after going to see her in person.

Never, ever, would I recommend this club to anyone after the way I was treated.

I WAS A MEMBER IN THE OCEANSIDE NY LOCATION WAS CLOSED I HAD A TRAINER MAHASA I PAID A $1000 A MONTH FOR TRAINING SHE STOPPED WORKING FOR A WHILE I ASKED FOR MY REFUND ITS YEARS I STILL HAVE RECIEVED A REFUND I WAS JUST ONLINE AND RECIVED A CUSTOMER SERVICE SURVEY THIS JUST MADE ME MORE UPSET I DEMAND MY REFUND CHECK

As a current employee for the company since 2015.

Actions that I have experienced have been unethical.

An employee was helping out an general manager in another location that wasn't her home club with coverage, when finding out that she was terminated without notice.

This employee has done nothing wrong to receive any actions like this.

The general manager claimed that she has reached out asking if she wanted shift when that was never the case.

The employee's shifts were pulled away with no explanation as she never stated that the shifts were only temporary.

The general manager of another location asked if she could permanently take the shift that she covered.

They stated that only working one shift a week isn't acceptable but, that was the only proposition that was given to her.…

What is going at this facility?

After the incompetent female who was the Manager for so many years, we now have a new set of managers who are following her footsteps.

Can we please have a working handicap shower with a new more sturdy shower head that will not break as soon as it hits the wall or the floor?

Can we get a shower head hooks at different levels so that they can be accessible to everyone?

Do I really have to complain to corporate headquarters for this?

Apparently I do.

Well what prompted this complaint was the fact that I had wait over a half hour for the pool to open...

9:55AM to 10:30AM.

Is it just me that thinks that a pool that is supposedly open at 5:50AM is closed at 9:55AM?

This is just typical of what goes on in this facility.

Dwayne the Sales Manager just…

Really wish I'd read reviews before signing up.

Currently in the process of cancelling due mainly to deceptive practices.

The women's locker is also filthy - used towels everywhere except in the bin, empty soap dispensers, paper towel roll on the counter instead of in the dispense, and (most disgusting) the paper backing from a personal hygiene product left in a wide open locker.

I'm hoping to get out of this with a refund, or at least no more payments, quickly.

Huge mistake.

Only go if you work in the building and want convenience, just don't expect much and do not listen to any sales pitches.

Just go in, work out, and leave.

Buyer beware.

The Jersey City facility has been in disrepair (both equipment and building) for well over 1 year.

Supplies such as soap and paper towels are consistently missing, the locker rooms are a mess and despite multiple discussions with management (including Alla and the corporate office), very little has been done to rectify the situation.

The multiple managers of this gym have very little concern about the members and are quite rude.

I was also promised, 2 months ago, a refund due to the fact that the gym was not opened on time (5:30am published time) on multiple occasions this year.

This refund has not come through and I've been left with no other choice but to quite the gym and join one of your competitor gyms.