NY Sports Club

I joined the White Plains NYSC, since it is nearby, about four days ago . I have a shoulder injury so I am basically limited to using the bikes.

When I registered, there were six bikes on the main floor, and I informed Kevin at the the NYSC front desk that I would be using the bikes primarily. Well, the bikes have been broken; the calibration does not work and the programming was last renewed two months ago. Refer to photo below. There are six bikes that are broken. Gee who works at the gym stated that he has to call corporate because the cost to renew the subscription is 250 dollars per month. The bikes have been broken for two months.

Today, I met with Kevin at the front desk and informed him that if this is not fixed in a week, I was mislead and I will be cancelling my contract.…

Received an email that my membership was cancelled, although I was charged a full month's rate.

My membership is currently frozen and I called the club and the receptionist, Gail, was rude to me and told me I was wrong and hung up on me.

Hi, My coworker and I were interested in joining the NYC Club near our work in Carmel NY, we decided to stop by after work but the Staff wouldn't give us any information or say hello until we scan the code reader , I try to do it, but I was asked for email address and credit card # I didn't like it so I said that we just wanted to know how much it was for the month.

, so my friend decided to try scanning the code reader and then she was asked for her email phone#, address and her license, she said why do you want my license and got the same answer as me, we can give any information without it. Then this staff goes and make a copy of my friend driver license without asking and when my friend said why did you took a copy of my license I don't like that.

Give it to me , the Staff refused to…

I joined NY Sports for my family and bought three personal training session packages for my daughter. I was never told that these sessions would expire if not used in 4 weeks. When my young daughter, who had no idea how to work out, tried to make her training appointments, she was rudely told they had expired.

She did not use the training sessions and as a result, did not work out. I want a full refund for the three personal training sessions and her membership since she was never adequately acclimated to the gym. I also want a refund for my husband and me because of the nasty way we were all treated we felt uncomfortable as we were rudely spoken to by the African American woman employee.

This woman would not let me speak and cut me off when I tried to talk. This same African American…

Im not member now but Yes I was. Today I visit to located at 80 and Broadway with a elderly lady who is just wanna use bathroom. I asked green hair women for she wants to use restroom because every stores couldn't use it where we asked and She refused us either that's ok problem is She and

tall guy who works there were very rude for me I was asking only restroom for the elderly, The Tall guy been very close and pressure let me go out and

also the green hair lady who sat on the front talking shit "Yellow Shoes" because We're Asian This is a problem for us. Are these necessary to do in your company policy??

I would like to speak with someone who manages BSC Wellesley in MA. I would like to talk with someone above Tom Bujold because of concerns about how he is dealing with a couple of issues.

I've already reached out to the CEO and received no response. I hope someone will call me very soon.

Thank you ,

Lynn (781-856-5436)

I referred a brand new member who I train to join a few months after me. She received the $47 rate (had never been a member), I explained we'd both leave if I don't get the same rate, they assured me this change would happen, for 2 months I reminded the front desk and

emailed management because "they forgot", "corporate pushed back", "manager wasn't in today". Then they paused my membership for 2 months to make up for their error. Now it's back at ~$75, the "new manager", Israel Chaparro, doesn't have the ability to honor what I've been told for 4 months, and the gym is still a dump, weights are usually left lying on the floor, floor never get cleaned, whatever touches the floor is smudged black, half the barbells leave rust stains.

You would think they'd learn how to clean seeing all…

I joined NYSC a year ago after years of membership at NYHealth&Racquet club, since they closed.

Current management is terrible. Air Conditioner keeps breaking--its takes days before a repair guy shows and immediately breaks down again. Its been 3/4 weeks of hot humid classes on the 3rd floor gym classes . The rest of the gym is cold!!!!

You replaced weights with new ones but Ligher weights are so limited--everyone grabs the few leaving no supply for others. We need more lighter weights for seniors. We need MORE 3's, 5's, 7's and 8's for certain exercises before using the higher weights which there are plenty of 10's 12's and up.

I would like a rebate for the last few weeks. A free month is fine. Please step up and make paying customers feel like you care!!!!

I get a corporate discount and the contact person was Melynda Blake. I initially reached out via email which was the only form provided on 6/6. Melynda forwarded my information to Dzennifer Atayan. I requested pricing and membership information for myself, my husband and my son.

After a few days, I received a response and I responded back with the information that I was asked for. I provided my credit card number, my information. my husbands info and my sons. The person activated my membership but not my husbands and sons despite already having the information.

July was supposed to be free now we are way into July, acutally its 07/6 and I still do not have any response when I sent my info 06/30 and I still do not have my husbands or sons account activated. There is no contact number for…

The east meadow gym went out of business in mar 2020 I paid my membership in Feb 2020 in full I have been billed for the last 3 years even though I was told they would stop I want my money back 249.00 for the last 3 years I want an answer back I want my money back, money is tight now how dear you do this to people I want this resolved

Terrible service at 3 Park Avenue. This is the remaining club in my neighborhood following the closure of 200 Madison Ave. After over 20 years I wish to cancel my membership.

Nancy Battaglia

The womens room sauna and steam room has not worked at the 73rd St., West gym since they reopen for about a year an a half. Yet the men’s room sonic and steam room works? it is so inconvenient and it doesn’t seem like anyone really want to do anything about it.

Left my NorthFace Denali fleece on hanger. Called and was told it would be held at the front desk. Went to retrieve it next day and was was GONE. Have been a NYSC member for over 25 years. Replacement for this fleece is $278.

Obviously STOLEN be a staff member from the front desk.

I'm was a 2 weeks late on my Bill and always paid in time and the Manager denied me access to the Gym over the phone and she was very on professional and her assistant. I'm a long time loyal member and to be treated wrongfully is not right. The manager refuse to give her information so I can make a complaint

On Friday 12/03/2021 I had a very unpleasant verbal exchange with an employee that escalated into a huge argument at the 125th. St. Harlem location. Before I could talk to anyone and complain about it. I was banned and then contacted by a manager named Christy who informed me that I was banned for threatening said employee.

Although I I may argue, I never threaten anyone. So I told her that the employee lied. She told me that 6 witnesses said that I threatened him as well. NOT TRUE..!! But if 6 people were willing to support this lie, than they really must like this employee or dislike me.

Either way, it really saddens me that after 8 years of membership, I won’t be returning to my favorite club location.

However, I would like to clear my name of these allegations.

I was harassed by the general manger at The Hawthorne location. He bothered my multiple times to ask me if I am vaccinated and to wear a mask. Then we spoke I was frustrated and cursed not at him and he kicked me out of the gym.

I never had a problem.

New York sports club is doing some thing suspect with my credit card and my monthly charges. I have called and emailed to get someone’s attention and give them the opportunity to fix it, and nobody will call me back.

They are putting charges on my card that are not approved by me. Do not sign up with this health club! I wouldn’t trust them with any personal infuriation!

I need to understand why is my membership active when I went into the 125tb street location to cancel this September last year. I have tried to a manager on the phone several times and I have not been able to speak to anyone about this matter. This is completely unacceptable!!!!

I keep Getting charged every month and the club closed down last year. Please stop billing me

I would like to speak with someone regarding New York sports club continuing to charge my account despite being informed regarding gyms opening back up post Covid. I was not informed that New York sports club would be reopened much less I will continue to be chargedAnd was unaware of my card being billed.

After contacting NYSC countless times and being ignored, I contacted the Better Business Bureau, and was basically ignored and told to go away by NYSC's responses. I was promised a discounted monthly rate due to living in the building where NYSC was operating.

The discount was for $40. After 1 month of receiving said discount, I was wrongfully charged $120. I never signed or agreed to paying $120 a month, and NYSC refuses to provide evidence that I did. I was promised from one of their salesmen, Lance Peer, the discounted rate.

This is a shady and fraudulent sales tactic, promised the new member a discounted rate, and then pretend it was a "good will" agreement and charge them full price. They never provided evidence of any such agreement.

Meanwhile I have evidence that I was charged…

I was charged during the pandemic, I was charged after my gyms were permanently closed, and I was even charged after receiving a confirmation email that my membership had been cancelled!

Hello; Today is April 6, 2020. 99 for my monthly membership when the club is currently closed. Other clubs are NOT charging members since health clubs are closed. For this reason, I request that my account be suspended immediately. Thank you. Rosemarie Eller

I have been desperately trying to suspend this membership due to the pandemic and the gyms being closed and I have NOT gotten through to anyone, nor have my emails been answered.

The East Meadow facility is run by unprofessional associates. The manager Nicole has no customer services skills whatsoever. Very poor communication skills and terrible attitudes.

Also the gym usually has 2 to 3 machines down every other week not worth the money at all.

The gym tv screens do not work in majority of the gyms

Dear Sirs:

I would like to write a letter of complaint to a real person who is an officer of the corporation.

My situation is complicated an I'd like to avoid a small claims suit against you in NY, NY. No one will help me and ANY of your phone numbers. I'd also like to avoid the class suit against you.

So please send me the name, addresss, or email address of a Corporate Officer, not somebody at a club. Not somebody at a club.

Sincerely, Michael Minick 212-604-9898

I am hoping you can help me. My family (Joan Spindel, Milan Vaclavik and Milan Vaclavik III,) all belong to the Princeton New York Sports Club. For the past year, I have been working with the different club managers to rationalize the charges on my account.

00 Understanding of the different fees and expected fees moving forward Unfortunately, the manager who was helping me left and there is no longer a manager on duty. I want to get this straightened out as soon as possible. Can you please let me know who I can call to get a complete listing of all of my 2019 fees?

By my calculations, I am owed over $500 in credits. Thank you in advance for all your help. Best, joan

I had been dealing with a previous manager Shanitra Brinson. I was informed she was no longer there, and a manger in training Danielle picked up my call. This person used my medical information given because I had to have a freeze on my account, in a derogatory and discriminative manner then hung up on me.

I called and spoke to another Manager Corey who refused to help and actually threatened me. I expect this to be handled or I will be filing a discrimination lawsuit as well as an aggravated harassment suit against the manager Corey.

No one at this club seems to know what’s going on. They have a revolving door of managers. If you even question them, you are hung up on or threatened.

This morning my wife had a troubling experience and it is beyond upsetting. And if you mess with me, my wife or daughter, you’ll quickly find out “I’m not the one.”

A little background: my wife suffers from a condition called hypoglycemia, low blood sugar. This has caused her to have two seizures, the last one this past January 6 at my best friend’s wife’s wake service. One effect of this condition is that it causes her to often have memory loss and forgetfulness. It is something that’s quite obviously upsetting to her and I.

My wife has complained for some time that the chief instructor at NYSC has been caustic towards her because in some classes she can’t recall what she’s supposed to do. My wife is a very strong woman so this is not something that she’s blowing out of proportion. My…

I have been a member of the Ridgewood, New Jersey, New York sports club for 13 years. The club is at an all time low. Several treadmills have been out of order for several months. The club is dirty. The manager is nowhere to be found unless her boyfriend is on the premises.

I am beyond disappointed and disgusted. I called the 800 number and spoke to a disgruntled, bored representative who cannot transfer me to another human being. Is there anyone accountable? Does anyone want to get feedback on the Ridgewood New Jersey location?

To whom it may concern, I am writing in regards to my extreme displeasure with your company. I have been a member for over 4 years. 99/month and was told I would have a year contract then be month to month thereafter. 99. 99.

99 and credited the difference. This has happened consistently for the last 3 years. This year I noticed the rate increase in October and again brought it up to…

Hello. I am a member of Livingston NYSC member # 000741600. I recently cancelled my member ship and was told i had to pay a cancellation fee. When NYSC increased my monthly payments ( without notifying me) I never signed a new contract.

I told them to produce a copy of my contract and they could not. They were very rude on the phone with me to the point on harassment with multiple calls. I notified my attorney in case they try and send collections for me.

I would like matter resolved. Sincerely Dr. Daniel Machado

NYSC Mamaroneck NYSC. They are AWFUL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! They keep charging me wrong amounts after I closed my account. They wont leave me alone.

If I could I would give this gym at 9th street 0 stars. WORST GYM DO NOT GO. They try to increase monthly fees and yearly fees on customers in a way to gather more money. This is basically fraud.

On top of this, amenities are broken, ceilings are leaking, almost every machine is broken and often not fixed for months and months. 00 yet they charge a crazy fee. Good luck getting in touch with the manager as they will do their best to avoid interaction and resolve issues.

Three months later and I am now trying to leave this gym

They raise your membership without any warning and when you cancel the membership they wont refund you the yearly renewal fee either they just charged. I see why I was warned not to join this Club and why so many leave it now. Poor Business practices.

Saddest part its the worst gym ever at atlas park Glendale. All outdated equipment. Drains in the showers over flow daily. At least the staff was always nice and welcoming. Welcome to NY. It is what it is.

Decided to enroll to the gym online to the bayridge location on 3rd Avenue due to the promotion. The gym is small and decided to cancel the gym, unfortunately that can be done only at the location. It would not even such a big issue I did not get charge $85 for annual fee after 3 days of cancellation.

After I called the gym I was informed that my membership is still active. ” The answer is to speak to the manager who comes only by 11. No one knows anything

It has been years in the making... and I am not surprised about this horrifying come-out. Unfortunately, my years and years of complaints to the management of both the 94th street/Broadway and 80th street/Broadway clubs regarding dry Sauna and steam edicate and hygiene has proven that 'no changes will ever be made' .

Not only do the members walk into the Sauna with their sneakers and full clothing, stepping on the wood, as if it is for them to warm up their muscles before their classes, or warm them down and stretch with their dirty, sweaty clothes on in the sauna with no towels underneath them.

A sign was hung up by a former Manager KIM to no avail. These signs are ignored and the management does not reinforce them. In other words no one ever checks on the condition nor situation of these…

quiero cancelar mi membresia

Dear NYSC Representatives:

My husband (Stephen Pekar) and I have been long-term customers of NYSC (Forest Hills location) and need to bring to your attention the dangerous conditions under which we (students and instructors) are taking/teaching classes in Studio 1. You will find attached just three of the pics I took on Friday, October 4, 2019, during the yoga evening class.

We ended up sweeping the floor before class, so we wasted precious time, in order to be able to lay on our yoga matts. There was debris and gravel all over the place -- it was scary, as you can see. Meanwhile, the floor on that room is still in terrible condition and even though we were not able to use the Studio 1 for years (due to renovations) the situation now sees to be the same (or worse) that before. I will…

I reviewed the events with my son who signed up for the trial membership with me. We both signed up for the trial memberships at the 94th street NYSC on Aug. 23. This is evident from my credit card records. The 10 day trial membership would have expired on Aug. 2. My brother was sick with metastatic pancreatic cancer and we were in NYC to care for him. We expected him to last weeks, maybe months.

My brother died on Aug. 29. We stopped using the club on Aug. 31 and left NYC on Sept. 1, before the end of the 10 day trial period. I went to the 94th street NYSC on Aug. 31 to cancel the membership. It was busy and it could not be done then. I was given a number to call and I did on that day but no one was available to discuss membership. I called again on Sept 1 but did not talk to anyone…

Two years ago I joined a club in New Rochelle we signed up good deal $29 a month and I get to bring one person for free. Looking forward to bringing my son as he's turning 14 in October however the lady told me that I cannot bring nobody for free I explained to her that this is not the deal I signed up for what she was very consistently saying sorry this is the new way he have to pay 25 a month.

This is not what I signed up for. Please help!!!!!

Dirty, mold on ceiling, obsolete machines, price increase in the memberships every year. I see why their reviews are the way they are.

I got a 5 day free trial of NYSC Sunnyside , this free trial expires today.

I went to the club last Sunday for the first time . And yesterday I went to the club again , but the manager refused to let me in and being extremely rude to me . (The manager was in the front desk and I didn’t know he was manager at the beginning , his name is David Vasquez)

He said u can only use the gym for one time for free , then u need to have a membership . I try to explain the meaning of 5-day trial , but he claims 5 day trial is a commercial thing .

Apprantly, he’s not abiding by the the gym’s promotional offer of 5 day trial

But what really makes me sad and shocked is his attitude .He is being openly racist and extremely rude to me .

I went home to pick up my debit card coz I felt like they wouldn’t…

They are so bad in dealing with customers especially the manager she is so rude and they put any person under your account without asking for permission to charge you and charge the other person every month I advise the people not to join this gym they are disrespectful

I cancelled my membership and got penalized for it, not just once but twice. Almost $200. Then, if I hadn't cancelled my bank card and gotten a new one, they were still taking money out without my authorization, after I had paid them, already.

How much am I going to get penalized for cancelling a membership, where the original promotion said cancel at any time, yet it's like a mission to cancel, and I got taken for allot of money. NYSC are crooks.

Hello I have a Tapout NY membership #200002400. I actually started my membership in 1989 when it was Jack Lalanne. Even with all the new ownership changes my membership fee of $5/month were honored by previous managements. Even as NYSC took over and you can check your records on August 17,July 17 and June 17 of 2019 I was charged $5/month for my membership. 99.

He told me this was my new monthly fee because I was now considered an Elite membership and that I was using the 32 st location. I have never even visited this location in my life. In addition I was never notified in written correspondence or emailed of all these changes.

I immediately canceled my membership but are willing to reconsider if you honor my previous membership fee of $5/month that I have been paying for the past 30…

ph# 860_501_8825

I am truly upset by the way that I was handled as a gym member after 8 months of being a member at New York Sports Club (East Meadow, NY Location). Recently, I submitted a membership cancelation form because of work related issues. Due to this issue, I will be a way from the gym for one year and it did not appear reasonable to continue paying for unused gym membership.

I first submitted my re quest July 15, 2019, but I lost my bank card and I was told before I could cancel that I would need to clear my balance, by Stacey (A manager at the East Meadow, NY Location). On July 31, 2019, I received my new bank card and submitted a payment for the past due amount and for the following month as well — leaving a zero balance. Upon paying my final bill, I had asked to see my account when I noticed…

The Stairmaster machines at the Mamaroneck Club always break down. Presently, one has been not working for 6 weeks , another broke again and another was taken out and never brought back. The Stairmaster is the most popular machine in the gym.