Mini Cooper

I call to verify warranty on a 2018 Mini Cooper country man that I had just purchased.

The information I got by phone was totally wrong, they led me believe that I had just scheduled an maintenance appointment.

Come to find out I need to pay $110.

00 to get the warrant transfer to my name.

I have been waiting for the finance manager over 45 minutes.

What a service and first impression.

For quite some time, I’ve been asking the Mini Cooper dealer in Ontario, CA to run diagnostics on my 2009 Mini Cooper S in order to replace under extended warranty, the high pressure fuel pump.

I was erroneously advised that my VIN number did not qualify.

It was finally admitted to me, by their general manager, Collin Benhan, that my vehicle does in fact qualify for replacement of the HPFP under the extended warranty of 10 years or 120k miles.

My complaint is that I paid $168 in February 2019 to have my vehicle diagnosed for this and other repairs and they failed to run diagnostics for the HPFP at that time and now that they finally admit that my vehicle qualifies, they expect me to pay for having my vehicle diagnosed for that specific issue again when they should have done it at that…

We have restored 3 homes through the US!

We luv our mini!

She’s getting old and tired!

People have taken pics across the us of us hauling stuff on our mini!!

Dear Mini Cooper,

I have been a loyal Mini Cooper driver since 2006.

Recently my second Mini Cooper was declared totaled after I drove over some rocks at the beach.

After 3 1/2 weeks of trying to repair the damaged oil tray and a few other parts, it was established that the engine was dead.

Being a loyal Mini Cooper driver, I opted for another Mini Cooper, tho many friends tried to talk me into a car that didn't sit so low on the ground.

Background info -- though irrelevant to my complaint.

I ended up leasing a 2019 Mini Cooper, since there were few pre-certified ones available to my liking.

I was told that they would lease me a car with a monthly payment similar to where I was - $236 per month -- to a new monthly rate of $239.

That was fine with me.

When I was given the usual…

This is my second MINI.

I bought the first one in 2003, having been on the waiting list and ordering it the way I wanted it and waited for 9 months for it to arrive.

It proved a might small for a growing family so I opted to the 2009 Clubman.

This car was used, and had been in a serious wreck that was not acknowledged in the buying experience.

It has over 80000 miles, but my feeling was that MINI made a very reliable and well-built car that would last a long time.

Over the next 4 years I put another 40000 miles on the car with only minor repairs, THE FREAKIN COILS over and over, and 3 sets of spark plugs!

Oh yes, and it needed a thermostat housing when I bought it to the tune of $700!

On day in November of 2018, the Check engine light came on.

I was told by a local "MINI trained"…

On Wednesday, May 22nd, I purchased a 2014 Mercedes C300 from Mini of Alexandra at 5990 Duke Street, Alexandria VA.

It seemed to be a great deal.

The car had less than 25k miles and was reasonably priced.

I worked with Matt who came across as a great salesman and seemed to be genuine.

He even mentioned they always sell great used vehicles because they want great reviews and returning customers.

About 4 days after purchasing the vehicle (no warranty was included because they are not a certified Mercedes dealer), I took it to a certified Mercedes dealer who said that the car was in excellent condition overall but had a leak in the engine.

A leak that was there for a while based on the residue.

I immediately took the vehicle back to Mini of Alexandra to look into the concern.

I was…

I have a big problem!

My car is a 2016 Mini Cooper, with only 22.

000 miles, only driver.

The clutch is not working and Mini Cooper Usa and Braman Mini service center in Miami Florida claim that I have to paid the replacement because this kind of damage is not in the warranty.

And I took a lease because It suppose to cover everything.

And I asked for a report where do you explain when you consider that a cluth is damage by a person and when is a manufactured problem.

I’m really disappointed about what’s going on!

It’s really not fair!!!

My mini Cooper has the airbag recall 2005 my family owns three mini coopers I went to a dealership in Fairfield Connecticut and I spoke with the manager Warren and right away she want to charge me $ 275 dollars for a diagnostic for something to do should be taken care of By the dealer I work in in car and since I was 11 years old that’s why people don’t want to go to a dealership for any repair the airbag still wrong and the dealership doesn’t want to take care of me if anything happened to me or my family mini Cooper BMW are responsible is very frustrating when somebody’s trying to tell you they need to do something to fix something that is wrong from the beginning I guess I won’t be buying and my family another mini Cooper in the future I shouldn’t be paying any thing out of my pocket…

I am still awaiting a response Please help I have never before had I had the run around from a car company to the point that I have had to write an executive at the company to get help on a customer issue that should have been simple to resolve but no seems to be in charge.

It is a long story but demonstrates how one hand does not know what the other is doing provides no positive results for the customer.

I purchased a Mini Cooper S, 2013 the third mini from this dealership my fourth mini altogether.

The car was serviced by my long term mechanic of 18 years who looked after several including my Toyota Landcruiser with 200K miles on the clock.

Driving to work on a rainy November 2018 after about 40 mins the engine began to chug and I looked for indicators of malfunction but saw NONE and…

Left front axel retaining clip broke within 41 days of purchase the vehicle, leaving my wife stranded in the middle of the road.

It was replaced at the dealer's service department.

During the car's pick up, we scheduled an appointment for my wife to learn about the vehicle's latest technology, offered by Mini.

To our surprise, when she arrived at the dealer there was no record of the appointment, all this after Mini USA called acknowledging the appointment.

During the call I was told that Mini USA has authorized the dealer to issue a $500 voucher for accessories for the inconvenient.

To our surprise again, when we inquired about the voucher, the dealer was not aware of the authorization.

We are very concerned with the experience thus far, and with the brand commitment to a good…

I owed $325.

88 for wear and tear on 2016 Mini Cooper Countryman.

The check was sent November 1, 2018.

On November 2, 2018 I received an automated phone call and I was able to press I sent the payment.

Since that time I have received a phone call everyday, including another call that I pressed the button that I sent in the payment.

The receipt I was given to mail in did not have my name, only this number 4002302020.

Please check for the check sent.

I have a 2019 Countryman and am not happy in the manner I am being treated by the corporate financial department.

Hoy Noviembre 9 de 2018, sobre las 12 del dia , fui a la Agencia Mini Cooper de Las Vegas para cambiar la bateria de la llave de un carro que compre el 12 de Octubre y hacer unas preguntas acerca del refinanciamiento de mi carro y sobre la garantia

Un senor de nombre Jerome llamo a un vendedor llamado Jose para que me ayudara con la traduccion.

Jose me dijo que mis dudas me las debia aclarar el financista llamado Martin Perez.

Fuimos a la oficina de Martin y cuando llego se sento en su silla nunva me hizo pasar a su oficina, para tratar mi problema, tuve que hacer las preguntas desde la parte de afuera de la oficina, mientras Jose hacia la funcion de mensajero

Sinceramente senti un trato racista y hostil sobre mi persona.

Deseo que se tomen las medidas correspondientes con esa persona…

I had an appointment for an oil change.

I was going to wait figuring it would be half hour or so, When I got to Ontario which is 40 minutes from work.

They(Oscar) said they were so busy that it would be more than 2 hours for the work.

Appointment was no factor.

I called and spoke to a manager(Colin) and explained the problem.

He said to reschedule and he would make sure I got a loaner.

So I did.

I picked up the loaner another day and called the following day to see what time frame I would have before the work was done.

I was told the service person(Oscar) I was working with was sick and they would have someone else call me.

Nobody did.

So the following day I called early morning because I was going out of town and needed to see if my car was going to be done.

No one called so I…

My girlfriend's car had engine code and relate to thermostat housing need to be replace.

I ordered new thermostat housing and new adapter harness for engine temperature sensor.

So this adapter will for the new housing but not connect to anything on this engine harness.

Nobody is helping me with this.

I found a technical bulletin and it said it need to replace the engine wiring harness.

Well I don't think that anyone has done it to this car.

And said it under warranty regardless of time and mileage.

I try to talk to service department about and they don't know.

They said to contact you.

Please help me with this.

I have pictures of vin and wiring harness for this car.

Thanks Corky

this is the bulletin http://ww2.justanswer.com/uploads/MO/molurch/2013-11-24_010829_retro.pdf

The worst customer service EVER.

The only thing they care about is for you to take a survey.

You tell them your problem and the answer is, can’t help you.

NEVER again will I buy a Mini.

If you are reading this, DON’T buy a Mini Cooper.

My mini is 2003 automatic with 60,000 miles and twice I have had the transmission replaced or fixed at a cost of 4000,00 and now I have the same problem it’s been just over 2 years warranty you provide , the car is been repaired at mini dealer the same one universal mini of north Hollywood , and now I have no idea what to do , 3 times for same problem and 4-5 thousand dollars each time , Now if it was you what would you think about the service at universal of Hollywood mini copper dealership , This place is stealing from me I have every single invoice as proof of this claim of them ripping me off , I seriously think I’ll should sue them

I'm a potential customer that has been working with Carmax of Orange Park Fl.

I had a mini cooper transferred from down south on & Oct 2017, it arrived in Jacksonville, fl on 10 Oct 2017.

It was immediately sent to the Mini Dealership on Atlantic Blvd, where is was due to get checked before I buy it from Carmax.

It is now 20 Oct 2017 and the service manager at Mini, can't tell me a time frame of when the car will even be looked at.

I keep getting the run around as to how long the car will be ready to send over to Carmax.

Can someone from the corporate office please find out and let me know how can I deal with this issue.

Thank you in advance.

I'm a potential customer that has been working with Carmax of Orange Park Fl.

I had a mini cooper transferred from down south on & Oct 2017, it arrived in Jacksonville, fl on 10 Oct 2017.

It was immediately sent to the Mini Dealership on Atlantic Blvd, where is was due to get checked before I buy it from Carmax.

It is now 20 Oct 2017 and the service manager at Mini, can't tell me a time frame of when the car will even be looked at.

I keep getting the run around as to how long the car will be ready to send over to Carmax.

Can someone from the corporate office please find out and let me know how can I deal with this issue.

Thank you in advance.

I own a 2009 mini cooper s.

I've been experiencing start up trouble and occasional surge while driving.

I've read where this, along with these pumps dying while at highway speeds a very dangerous situation, is an issue with the cooper s models high pressure fuel pumps.

I understand that the warranty on these pumps have been extended to 120,000 miles or ten years.

According to "The Haus"...they recommend taking the vehicle to an authorized mini dealer asap so that possible warranty coverage may be verified.

I went to my local mini dealership explaining of these same symptoms.

I presented them with a video of me starting my car several times before it would run.

You would think i had a diesel engine under the hood.

The dealer said that issue is carbon build up inside the engine and…

I purchased the no longer made paceman based on the salespersons assurances that there could be a "computer chip" placed easily in the car as when I drove it I noticed it had not much pick up.

I have since found out this can not be done.

I spoke with the manager at Dublin Ohio Mini Mag who said he would research that and would find a way to help my car have some pick up so I don't get hit while trying to pass a car and can't do it because it won't move.

I never heard back from him.

I have asked repeatedly at the dealership where I purchased it and they suggest that I trade it in for another of their cars, an "s" version.

Why in the world would I want to buy another car from a dealership that has lied to me not once but on several occasions and does nothing about it.

The car is a dog.…

I am so not pleased with the service at Mini Cooper in St.

Louis that I was getting ready to purchase a new car.

Then my headlight on the drivers side went out and it cost me 421 dollars to replace.

I'm sorry but I'm a widow and on a tight budget.

I feel that cost for a burned out bulb is ridiculous.

I purchase a pre owned mini cooper three years ago from Irvine Mini in Irvine California. for the last three years the engine light and constant stopping of the vehicle is the norm.

The vehicle# BT253588.

I am at a cross road with this vehicle I feel its a Lemon and I am looking forward hearing from you.

Should I complain directly to Mini HQ or should I try to call customer care directly?

Dear Ms.

Mariella Kapsaskis, I have been a Mini enthusiast for years and a Mini owner for 4 years.

My first Mini was a 2010 Cooper S Convertible.

My second a 2013 Mini S Hardtop.

In the process of trading in my 2010, I gave Mini of Tucson an opportunity to make me an offer.

The Salesman, Marvin Batts, came back with an offer of $3000.

00.

They offered me $5000.

00 then deducted $2000.

00 for “reconditioning”.

I very calmly told Marvin that he should be embarrassed with this offer.

I told him that I will never buy a vehicle from Mini of Tucson and that if I had another option for service, I would use that as well.

I drove 120 miles North to Mini of Tempe and was given a fair offer on my 2010 and I purchased my 2013 in Tempe.

The experience at Mini of Tempe was a true Mini…

My 2007 Mini Cooper had a major engine breakdown.

I am formally requesting a refund with corporate.

We have had nothing but problems with the Mini Cooper.

We bought it with 30,000 miles and it now has 50,000 and had broke down multiple times.

I wool continually steer people away from mini and BMW as that's my other car which is broke down too.

They are expensive cars that are built very poorly and are bucket of problems.

Please help us force mini to make this right and either replace or fix my Mini as its breaking me.