LightInTheBox

I ordered a white/ black wedding /prom 3 piece suit. The jacket is what I ordered. The vest/waistcoat is navy blue with white collar, and wrong style. I was expecting white. The trouser is also navy blue, I was expecting black. The combination is appalling.

I would like to keep the jacket, and return the vest and trouser for exchange, or refund if not available. I’m extremely disappointed. You should have sent my money back if the items were not available, than sending what I didn’t order.

I’m having difficulty finding the returns/exchange/refund page, adverts keep popping up randomly. Please rectify this issue.

I order items from LightInTheBox but the stuff doesn't look as on the pic ..I will never order from LightInTheBox ever again again I want my money back....Even the quality of the items looks cheap and terrible......I pay lot of money for these terrible stuff...

Impossible to return item and impossible to cancel an order unless you are an expert in gobbledygook. Deliberately confusing and difficult, impossible to achieve result. They make you jump through hoop after hoop. Discussing customer after care. Hate them.

I made an online purchase 2/23 using mobile phone #631 764 2741. The code # given to me by the website was 029561. The cost of approx $108 was chgd to my credit card. I have not rec'd confirmation because the website has old expired email address. net.

can you please have website make this correction and send me confirmation of the order.

S. Run 2 sizes small. They don't tell you this. They don't accept returns on things they say are ' custom," which are not. Would not recommend to my worst enemy. b

I would never use their services again, the product is falsely advertised on their website. What you get is not same as the images on their website. Below is the message I tried to send to the company on the return ticket. But much to my chagrin, I could not send the message the website would not allow the message/ticket to be submitted. A timer popped up and the message would not be transmitted. Now I am stuck with their crappy boots.Many issues with this boot. Many things were falsely represented in the photographs of the product, very important details. Details that led me to purchase these boots.

Let's start with the quality. In your images of these boots there are several place where a double stitch is present, the boots I received have no double stitch. I never purchase a boot that…

If I could rate this place a zero I would this place is nothing but a scam the rip offs they have no phone number for you to contact they don't send your merchandise off you waste money then they don't want to refund you do not come to this company because they are scam artists any company that doesn't have a number for you to contact them at do not trust and

everybody I'm telling you do not stop at this place you will contact them as much as possible through their messages since that's the only thing that allow you to do and they will not respond I sent them seven messages since the first of this month and I've only received one message back which said my marriage and ice will be sent off by the 8th and

it still hasn't been sent off and they're not responding to any of my messages now…

J'ai commandé 7robes sur les 7 quatre n'étaient pas le bon size une trop grande et trois trop petites. Nous avons constatés que sur la facture ils avaient changé la taille des robes . Ils vellent me rembourser que le tiers du prix sans les autres frais.

08 pourtant sur la facture initiale j'ai payé tout les frais d'expédition et de douane.

I ordered a summer dress from their website. It was not cheap at £27. The photo showed a dress which would be suitable to go out in. The real article was cheap and poor quality, the lace at the neckline has very few threads in it so is rubbish. 00 approx for postage.

It was so thin and light it came large letter postage!!! It is impossible to contact them without completing a load of forms !!! They are con artists, don't touch them.

product received nothing like picture.

Trying for weeks to get a full refund from a raincoat I ordered. I was told to join membership for a dollar. I don’t want to join anything. I just want a full refund for the raincoat . It’s still in original bag, never worn with tags in place.

I sent the light in the box company several pictures but I’m not getting anywhere with the company. I can’t afford to send raincoat back to China.

This is the worse Company that I have ever had thd misfortune to order from. The items are of substandard materials. I want a full refund and I want to make s formal complaint. Their Customer service is the worse I have ever known.

Fo not ever order from this Company they are the worse.

I have not received my order Tran 988B99953673122 Inv 220395001000311653059147 I phone case £24.25

Delivery by: CITITRANS Service Tracking ID: YBEME5000179804YQ Estimated arrival date: 2022-02-24 ~ 2022-02-26 Shipping Address: Janardhana Sabu 971-971506268246

Polymet Industries LLC WIZ 06 W H RAKEA RAK 0506268246 Ras Al Khaimah85685 Ras Al Khaimah, United Arab Emirates

Product not yet delivered as per contact date Really really bad service compared to amazon

WIll not recommend to anyone ..maybe they have nice looking web portal..

I have tried to contact Light in the box multiple times, all to no avail. The dresses I purchased did not look like the decor ring images on the site. One dress didn’t even have straps but did have the strap hooks.

The other was 3+ sizes bigger then it said it would be. I ordered a small but arrived more of a xl. Plus the material was shockingly cheap and finished terrible. I wanted a refund but no one has responded.

I ordered XXL and this jacket is more like medium also there is a hole in the back if the jacket.

I return some items September 6, 2021 with the United State postal service address 18208 ,149 Avenue Springfield Gardens, NY 11413 please return refund in the month of $120 thanks Ora Howard and September 18, 2020 please send for refund On this merchandise

To whom it may concern,

I have made several purchases from your firm, 400 Euros worth of things. The delivery arrived when I was working out of town. When I needed to return the ones that really didn't fit, or made out of really poor quality (no human should wear those fabrics) I was reminded of the 7 day return policy and got denied. I am a very fair person, I really wanted to return the ones that are extremely large or didn't look like AT ALL in the picture. The other items, I was pleasantly satisfied. Now, this poor business exchange has lost you a really big client. I work for Costume Department in Vienna Film Commission and I was looking forward to future endeavors with your company. I was delighted to have discovered your online store. I am afraid, the poor return policy and…

Have you tried to return something to light in the box ! They say try and give it to a friend They say it cost a lot to return it to China It can take months for a refund They may not give you more than half value if item you ordered They say do nit return until they send you an address to return to But

they never email you that address They do not reply to your emails They hope you will just give up I just want everyone to know that they are nit a genuine decent company Stick to what you know They get away with it because you are hitting your head against a brick wall But if we all band together they will be defeated in their shabby customer service I will never use them again but worry people like me can’t let it others know how terrible they are All I can say is do not use light in the…

I have received a standard size dress from you it took 7 weeks to arrive I ordered a size 16 dress I don't know what size has arrived there is no size in dress but it is not even a size 12 it doesn't fit at all I find it a disgrace that u have sent this out to me it was needed for last month which it never arrived I had to buy something else so

why do u take so long for orders to arrive then when they do it is not even what was ordered I am really annoyed at the service you provide so I will never order from you again so now that dress is just wasted losing me money TERRIBLE MRS ELLISON

Poor refund policy You have to return to China . The city to return us more the items purchased . That’s the catcher . Note also the merchandise is poor quality. When buying cheap or discount items use Amazon .

At least you can return or replace

No sign of order please give details of where snouts

I purchased a size 2XL skirt. It arrived two weeks later, rather than the 4-5 days advertised. When I opened it I was shocked, I measured the waist which was 26 inches and the hips were 32 inches. The bag stated XXL. I sent them several emails, their only options were. SEND THE ITEM BACK TO CHINA AT MY OWN EXPENSE. (which will cost me a lot of money) KEEP THE ITEM AND GET A 50% REFUND (what's the point it does not fit and I've lost half my money) GET A 70% PER CENT DISCOUNT COUPON FOR FUTURE USE (I wouldn't trust buying from these scammers again)

If it is their mistake, surely they should offer a pre paid label to send back as most companies do!!! So, I have wasted my money completely. I should have considered when I ordered a size XXL, they were going to send me a XXL for a Barbie Doll!!…

Trying to return an item but they seem to be ignore my requests for s returns label. Clearly don't want to refund me my £99.

I needed to return some items to them which just the postage costed me £18. They have received the items now weeks ago, every time I email them and ask where is my refund they email me back 1-2 days later with one line saying would get it back in 1-2 business days and I'm still waiting weeks later. I even asked them to let me know how and where I can send a formal complaint but they keep ignoring this, and just this I believe is breaking the rules, customers must be able to complaint!

They still not rerurn my money which I had to pay for returning their product. The product was not even close to something I had paid for. They ensurred me that I will get the money for shipment back. It is already few months and they just ignore all of my emails with reminders. NEVER AGAIN liars!

Clock took 18 days to arrive and arrived broken as it had not been wrapped well enough. Needed at least bubble wrap around it. Poor service.

Never did receive order # 2006042337739083 for 2455 River Road Berwick, La 70342 I think your a scam and I will have you investigated by the Better Business Bureau !!!

missing package since 4 4 2020

my package was ordered 4 4 2020 i have yet to get my package until this date 5 5 2020 my order number is 36547033 i have been reaching out to them with no success!!!when they ship packages they should have the other end sign for the package !!!if they treat me like this i can wounder what they do with other people

I ordered a therometer and 50 face mask back on April 4th, 2020. Was told 3 to 5 days delivery and paid high shipping for faster delivery It is now 4 + weeks and still no products. Ticket number, 20762489, Order number 200404-936562518.

As for the products if I had known they were coming from China, I would not have ordered. That explains asking for a refund and getting an email telling me I would only get 50% back.

ordered product 04/04/2020 with fraudulent website saying they'll ship with delivery in 3-5 business days. Says order shipped but tracking ID doesn't work. Sent email to customer service on 4/15 and they replied that I should be patient, but they too couldn't give me a status only saying that I should have order by 4/20.

Still nothing and efforts to cancel order are ignored.

Received dress that was ordered on 20th January when received it was nothing like the picture. Material flimsy , stones are multi coloured on dress received but in picture they are clear. No body suit underneath. Looks cheap and nasty.

I would not recommend your company to anyone and I definitely will not be using your company again. I request a full refund otherwise will claim off my credit card company as goods as not described

Hi, I am writing to you in hopes that you can fix this problem. I hope you will understand what I am saying. I haven't had any luck with your customer service. I am sorry to say that your company has bad customer service, hope this is better.

As you can see I first bought this top on Dec. 31, 2019. They sent me the wrong top and the wrong size. I filled out a ticket they gave me a small reward for it. So went back and bought another on Jan. 29, 2019.

I received this on Feb. 19, 2020. Again they sent me the same top they sent me the first time. Same no sequins and a size 2XX I wear a size 12. They are telling me they can not help me because I received the top on Jan.

29, that the time has run out. This place is very slow to get their orders out. So after getting 2 tops that were not right…

If I could give NO stars I would!

They took my money and have not sent me a refund. Ongoing since October 2019.

I ordered shirts for my Son for Christmas. Order said to arrive in 3-5 days. That was December 10,2019. 46, AS OF 12/10/2019. Today’s date is January 6, 2020, and I still haven’t received my order!!!! IS THIS A SCAM?!?!?!!!

I WILL NEVER ORDER ANYTHING FROM YOUR “COMPANY “ AGAIN!!!!! And I will tell everyone I know, NOT to order from you!!!

i've placed an order a month ago i wanted this outfit for a wedding i did not recieve it , your service is very poor and very pathethic you were so quick to debit my account this is not my first email to you with this ref # SF6041115409456 i just want my order otherwise will take this up to the social media poor people dont know about your pathethic sercive i will help you advertise

Money went off immediately but after a month I have not recieved one notification regarding the order. I can't track the order on the app cause there was not an order loaded.

Hello, This is the worst and poorest experience i have had in my history of online shopping! I am so overwhelmed with the frustration encountered just to return unwanted items! Method of returning items are so complicated. It looks like i submitted a ticket on the first item but unable to submit more.

because i am getting a message that ticket is resolved and i do not know if it meant the one i did in 2012 or???? Can someone help me for crying out loud because i either need my money or give me the chance to make another choices and make your return process user-friendly and less complicated please!!!!! Process is not user-friendly!

No phone number to talk to anyone! 00 or there about. Most of them did not meet my expectations and i want to return for exchange but i cannot navigate means…

I have purchsed Men's wrist watch with the price with shipping cost together 34. 51$ one month ago. I didn't receive delivery thing from your site. My payment go through from pay pal . Would like to know what happen !

OCT.21, 2019

I ORDERED A DRESS ON SEPT.8, 2019, AND HAVE NOT RECEIVED IT! MY ORDER # 33982272, PLEASE LET ME KNOW IF IT HAS BEEN SENT OUT.

THANK YOU, EARLENE NEWHOUSE

I bought a rubix cube in July which fell to pieces on first use. I have sent numerous emails asking for a refund but got no reply. I paid about £7.80.I keep getting your promotions. Please restore my confidence in your company.

Thank you

Miriam Mather

42. I have tired three times to reset my pass word and each time it did not work. All I want to replace the item with something or send me back my money. I can't do anything in the website.

this is not working for me ticket # 19807397 which I was told it was closed order # 1908221133834037 on 8/22/2019. Since am having such a bad time with this order. My daughter and her friends were looking at prom dresses on your site.

Well I will be changing their minds.

I purchased two hoodies that don't fit and followed the instructions online to return for a refund but no response. Could not find a contact number. I will never order from this company again. I just want to return their items and get my money back.

Warning ⚠️ Buyers BEWARE. I made a purchase in early July, selected a 5-13 business day delivery. Paid extra for shipping insurance. It is now day 43..... I don’t have the item..... customer service won’t help.....

first told to wait for 40 days then contact for refund. Now told I have to contact my post shop and no mention of a refund. What was shipping insurance for???? Why did I pay money & extra money to ensure I’d receive the item or be reimbursed if I didn’t???

I have sent 3 requests to return a pantsuit that does not fit. I used the size chart. I have been ignored completely and now the website shows no orders for me. 00. This company is a scam.

I returned an item by mail because the company sent me the wrong item, with all the necessary paperwork enclosed and on the outside of the box as instructed. I requested a refund! I got no refund! Now, the company wants a tracking on postal mail.

00 and giving me the run around! I WILL NEVER ORDER ANYTHING FROM THIS COMPANY EVER AGAIN! CUSTOMER SERVICE IS TERRIBLE!!!

I received my order ,it was very nice, except one shoe is a 9.5and the other is a 10.5. I have been trying to get this resolve d with no luck. can you help?

I have been trying to get a hold of someone to talk to about my order and I can't find a number to call. so please send me a number or help me somehow. Thank you , Marian

They stold my cridet card please help me IAM going to press charges