Lenscrafters

I went to Lenscrafters in cville see receipt to purchase prescription glasses.

I was attended by Judi Harlow.

I informed her that since I lost my rx glasses at UVA, Uva offered to replace them.

I wanted to get the same frames as my sunglasses which were available on the Oakley website.

The frames are called lizard2 see pics and I have three of those in different colours.

Two in Tx glasses and one without Tx.

The salesperson said that I could only buy a frame that was currently in their showcase and was extremely adamant about it.

Did not even bother to call Oakley.

So I got stuck with a style did not want and a size too big for my face because of the discomfort I feel at the earlobes.

Every time I call to speak to the manager Cynthia or Scott they are never around and I’ve left…

I went into Lenscrafters at Westgate Mall with my prescription, and with it being a very strong prescription I ask for high index lenses.

I was told that I could only get a polycarbonate lens which I did not completely believed to be true.

But being told this I ordered them anyway.

The next day I was called and told that I could get hi index lenses but I would have to pay a $255 difference for something that was not my fault in the first place when I could have just ordered them to begin with.

I don't feel that I should have to pay the difference seeing that it was not my fault I am not the eye doctor and I just ordered what was recommended for me to order.

Yes, I order my prescription glasses and when I got those they didn't have the larger nose guard that's real soft so I had to get another pair well when I got that pair apparently they're too small for my head and they squeeze on the side of my head and give me headaches so I go back and show him the difference in my previous glasses they said well you've already had an exchange you have to pay $50 for another pair so I just got screwed out of a pair of glasses I'm not paying 50 more dollars I already paid over $300 and I haven't even been able to wear them oh, I'm sorry that's just not right

UPDATE -

After ALL that I went through (see previous review), I just found out just now that Lenscrafters CHARGED MY CARD TODAY!!!

The AUDACITY!!!

I was ASSURED that my order would be canceled, and that was on 6/7/19!

I demanded confirmation and they said they couldn't provide any but that a supervisor would email me.

No email ever arrived.

Today, FIVE WEEKS after placing my order, they charged my card!!

Needless to say, I am filing a dispute with my FSA.

They are now aware that Lenscrafters should not have charged me and should not be paid.

THIS IS THE ABSOLUTELY WORST EXPERIENCE WITH ANY BUSINESS ANYWHERE THAT I HAVE EVER, EVER, HAD!

I'm warning everyone now: STAY AWAY FROM LENSCRAFTERS.

At least from their online store.

And I'd stay away altogether, knowing what I do now.

Arden Fair Mall, Sacramento, California, .

My encounter with Natalie was difficult from the outset.

Her listening skills were painfully lacking..

Instead of building rapport, she condescendingly ordered me around, instead of asking me what my preferences might be; including directing me to have my Anthem Blue Cross Rep. to calll her directly (Natalie).

As I struggled to assert my autonomy, she insisted in ordrring about.

I am a U..

S.

Navy Intelligence Honorably Discharged Veteran , who.

Now, because an auto accident, has tp use a walker after having had surgery at Travis Air Force Base, she broke out in unconditional ridiculing laughter, thereby causing. my effort to respectfully exit your facility, humiliating.

I went to pick up my glasses at the Lenscrafters store in Mt.

Juliet, TN on 6/8/2019, which I had purchased 9/23/2018.

I was informed by the sales rep that "I" had picked up my glasses on 10/21/2018.

I have NEVER picked up those glasses by they were insistent I had.

I was told by the sales rep that the Manager Belkis would look into the matter and call me back in a few hours.

She never called, so I called the stose on the same day 6/8/2019.

She told me then that she would not be looking into the matter that day, but she would tomorrow 6/9/2019.

On 6/9/2019, I still had not hear from her, so I called her back.

She again told me that she was the one who had dispensed the glasses and had scanned them into the system the same night.

I had asked to see the signature on the paperwork…

On May 17th, just over 2 weeks ago, I placed an order for a pair of prescription eyeglasses.

I uploaded the prescription from my doctor in order to make it easier (and quicker, since I'm having issues with my contact lenses and NEED my glasses) for LensCrafters to fulfill my order.

LC asks for "5-7 business days" to process an order, and then for you to allow time for shipping.

No problem.

I'm thinking that I'll probably fall closer to the 5 days since I uploaded my script and they would not need to go "chasing" it from my doctor.

Either way, if it took 7 days, that was fine too, since they gave me that notice in advance.

Fast forward to Thursday, May 30 - It has now been exactly 9 business days (not including the holiday on May 20th) since placing my order, and, as it does every day…

They never have what we want in Riverdale area.

Tom Ford, Gucci, you have to find on the North side of town.

On the first visit Dr.

Carlos Sanchez, O.

D, PA in Estero, FL. performed an eye examination on 5-21-19.

During my eye examination Angela brought me back to begin the prescreening prior to the doctor examination.

During the doctor exam the doctor went very fast at the point I said you are going to fast for me.

He also informed me the pressure test was not recorded by Angela.

So he needed to put drops in my eyes since there wasn’t a pressure test recorded.

On 5-25-19 I went to pick up my glasses.

I was told they would have to send them back due to; the lenses wouldn’t stay in.

Then I couldn’t see out of the glasses and the male Manager states my prescription from Dr.

Sanchez was weaker than my current one.

The Manager conveyed I would need another exam.

On 5-26-19 I came in for…

I can not see out of my glasses I ask for a refund and the lady made me come back two times and the manager said no sorry I have my glasses over 30 days well that’s lens crafts Fought because they can’t tell them me to come back

We both are retired scientists visited LensCrafters store in South shore plaza, Braintree, Mass.

My wife has advanced Parkinson disease, she is disabled and was in a wheelchair.

She tried couple of frames, and left them back where they could be visibly seen and left.

Store Manager (Matt) ran after us we were still in the store and was inquiring where the frames were?

Her colleague called him up to tell him, she found the frames.

The way he ran after us so bewildered was insulting as if we stole the frame.

My wife and I had been doing business with LensCrafters for a very long time and will not go back to do business unless Matt apologize.

Thank you .

Let’s start with the staff is very nice but my last experience is less then ideal.

First I scheduled an appointment for me and my daughter online.

We showed up for our appointment and they said they couldn’t examine her because she was only 4.

My complaint was then why did you allow us to confirm the appointment?

The system asked for her birthday so they already knew she was only 4.

Secondly I have been going to this location for years.

Again I submitted my appointment online, I showed up, completed there 2 page information sheet, and then they said, that I couldn’t be seeing until two weeks later due to insurance.

Ok great, but why didn’t you tell me beforehand.

Fast forward...

I came back two weeks later, the 2 page document I completed had been misplaced or destroyed, they…

Broke my glasses while out of town.

Came in and found my glasses could not be repaired.

My RX was old and got an exam.

Ordered 2 new pair of glasses (regular and sun glasses).

Said order would be in the same day the following week.

They came in 2 days late.

When we went to pick them up the RX was wrong on one pair of glasses.

Sent them back and again said another week.

Went today to get them and they were not there.

I have to head home in the am.

Tried to purchase the one pair but was unable to get the price I was quoted because I was no longer getting 2 pair.

I ended up not getting any.

A big waste of time.

I would not recommend LensCrafters to anyone.

I purchased my new lens on April 16, 2019 at you Avon, st store.

The lenses where put into a frame that I purchased from you in 2010.

I got the new prescription on June 7, 2018.

It was upgraded to my present ones, which paleo purchased from you i 2013.

The new prescription is worded then my present ones.

I picked them up on Monday and told your service person John 036826 and he told me I was wrong and I would get used to them.

Well if being blurry is the norm, I don't think so.

He claimed they were so close to my present pair that it could not be possible.

The present pair are not blurry.

I am not satisfied with the glasses and I am requesting the you refund my cost of $447.

00 be refunded to my credit card sales transaction on 4/16/19 receipt #3004092 thank you.

Ann Marie…

It is unfortunate that Dr.

Nelson in Sedalia, Missouri has inept office staff.

I was very upset to learn we had to switch doctors yet again due to “networks” but relieved when I met Dr.

Nelson.

I have been called “Honey” and “Doll” far too many times, sorry, my name is ALENA.

I looked past the degrading customer service because Dr.

Nelson is compassionate and helped me through a tough time while MS was degrading my sight.

Every time I came in, I made sure they knew this was Medical, should be billed to my heath insurance.

I was never asked for a co-pay and was a little concerned when I made the 4 appt in 3 months and made sure to say, this isn’t for glasses, but medical so Tricare will cover it.

When I came in today, I’m told I needed to pay for the visit upfront because they…

On March 16th I entered the store at Lacumbre Plaza Santa Barbara, Ca.

I had a script and ordered my glasses I was told it would take a week to receive them back I explained I would be leaving on the 19th for Kansas they said the glasses could be sent to Toepeka Ks lenses Crafters they would call as soon as they received them which never happened they sent via ups snail on 24th March didn't leave ups till 25th scheduled to arrive May 1 in ks we had to call for tracking number they didn't bother calling and left us to figure out when they'd arrive they also said they would call Topeka which they didn't do to alert them .

I will no longer get glasses from you nor will I recommend anyone to use you after giving you my business for 15 yrs.

When I called FRIDAY 25th the guy that answered the…

Been using this office for over 15 yrs never a problem until Manager Andrew worst customer service ever!!

Ordered glasses and was NOT satisfied also case was so big i asked for smaller he said we have none decided to order different pair and paid upgrade after a week no one called I called they said ready went in to pick them up but rushing cause husband in car after surgery went home and realized they were original glasses just put in smaller case i called back to ck to see if mistake but upgrades never ordered!!

Spoke to manager Andrew and explained he never apologized or even sounded concerned cause this was done on purpose!!

Very inconsiderate uncaring and rude!!

Terrible customer service all the way around glasses never ordered!!

As ii see it Lens Crafters is nothing but a source of income for sales people that do not want to fix a problem but want to sell u more glasses I purchased a pair with scratch resistance and a coating to change to sunglasses in the sun.

Less than a year they failed and the coating was looking all scratched i went to the Lens Crafters in Fairview Hts IL and was told there is nothing they could do but sell me another pair.

I originally paid approximately $700.

00 and not 1 year and a couple of months i have to buy another pair? what the hex! but they could sell me another pair for a discount,imagine that.

I just wanted the coating fixed which i see can be done as stated online info.

I guess that was not a good sale for them.

I will tell all my friend and face book followers they are…

I just walked into one of your stores in Joplin Mo. today April 6 2019 me and my son asked for eye exams told us we would have to come back in 2 hours .and wanted me to schedule a appointment.

I do not live in Joplin and i do work and a single parent so weekend is the only time i have to do our eye exams . we have been return customers to you for 3 or 4 years now .

And we will probably not be back.

There was no other customer in the store and they were all setting around doing nothing . so two eye test for me and my son would not have hurt them .

We buy all of our glasses at Lenscrafters.

We were recently told for the second time that the frames we purchased could not be repaired due to the fact that the screw by the temple broke off.

This is the second pair this has happened to.

We are being told (again) we have to buy new frames and lenses because this problem cannot be resolved.

Obviously the question we ask is why does Lenscrafters not have a way to fix this.

Yes I talked with someone in your lab and they explained the situation and the tool that they have to try to fix this.

Needless to say it did not work.

Paying over $1500 for three pair of glasses because of a small screw is just not acceptable.

The frames our daughter has are no longer offered.

Same as before.

It seems you need to be aware of this problem and…

Purchased sunglasses.

The frame an color not in stock.

I ordered based on the verbal agreement I could get them darkened tint at the location.

I origionally ordered gray, but was told by the sales associate that the upgrade only came in blue, In the store the sales associate also sold me that upgrade to Polaroid and a darker lens for about an additional $60.

00 — and that amount was charged to my credit card.

Three days later I am told that the original order was lost and my order was cancelled.

No explanation and the sales associate did not understand the explanation, either.

They lost the original order and that’s my fault.

I have expensive pair of sunglasses that are not sunglasses.

I am very dissatisfied with the service of Lens crafters.

The sales associate informed me there…

The Doctor who did daughters eye exam was extremely rude.

He seemed very annoyed like he did't feel like working.

Dr.

Michael Chin called my daughter for her exam did not greet us or introduce himself like MOST DOCTORS do.

During the exam my 10year was asking a few questions and his responses were very short and stern, he cut her off continously not even mid sentence as if her questions did not matter.

Beyond disgusted with this place, after the exam my daughter felt so uncomfortable that she did not want to look at glasses from lens crafters.

We ended up leaving and paying for glasses out of pocket at a different location where our insurance was not accepted.

I will never again bring my daughter to this place, i would prefer to pay out of pocket instead of dealing with terrible…

Hello last year May I purchased My Glasses from the Lens crafters in Fairlawn Ohio at the Summit Mall as I have been doing for the last 8 years or so.

I was fitted and purchased the insurance and all, to equal 500.

00 or so Dollars, when I left the store the glasses were off but I didn't think anything about it because I said they are bifocal so maybe I just need to get use to them .

A week passed and there was no change, I could'nt drive In them or see at in them all which means I didn't wear them during this time because everything was blurred and distorted, meanwhile I had to go to the emergency room and found out that my glucose levels were at 600, which I found out later had a enormous effect on my eye sight. as soon as I found that out knowing I had just got new glasses I…

lied to me on the phone didn't know prices. wouldnt take my money order after they said they would. bad quick first exam .only thing that was good was the eye doctor.

I would like to talk with a representative. please call.

1-262-388-3055 thanks

I purchased a pair of progressive lenses to the tune of $750.

00 on 12/14/2018 and saw the eye doctor at that location.

When I received my glasses I could not see out of them at all.

I was then given another eye exam and it was found that it was the wrong rx and they replaced my glasses.

The new ones came in and I still could not read but could see distance.

The doctor told the lady from lenscrafters to check the dots on the glasses.

She did and decided they were wrong and sent my glasses back again.

I got them back again and I can read out of them but I cannot see my computer without looking out of my readers.

I came back and told the manager of the issue and he told me that he was very sorry of the problems I was having and that he would take care of it and he thought that if he…