La-Z-Boy Complaints Continued... (Page 3)105+ reviews added so far. Upset? Call La-Z-Boy corporate: 1-800-375-6890
Store 179 was suppose to call me when chair arrived there for me to pick up. At 4:00 called store because I had not received a call and the female in customer service stated the the chair was there. I asked why no one notified me she stated that they left a message 11 something. I informed her that i had not received a call or message and that I've been waiting all day for this call. They might have said the called but I didn't receive one, and no one else has had a problem calling me.
Plus I had someone to help be get the chair out of my auto but now they are not available. She insisted that they called and when I tried to complain that she didn't understand the problem she hung up on me. What happen to the customer is always right! I will pick up this chair but I will not be back in that store or any lazy boy store again. I will also tell everyone about this service.
I bought a recliner 3 years ago and now find that the chair needs repairs. Upon finding out the ridiculous cost to repair the chair and have it picked up and delivered, I decided to buy a new Lazy Boy recliner. Again, I found the inability to buy and leave with the chair and adding the cost of delivery at their desired time not mine. I proceeded to buy a chair someplace else and did that day. Good luck selling anything to me in the future or anyone I talk to about your greedy company.
What a deception i bought 2 recliners la z boy for the amount of 4336.00 dollars model 007 lb999079 leather who was suppose to last for years and what a surprise after 7 months they look like they are 20 years old so disappointing i ll never buy one of your product again service is no good at all they were suppose to fix but we re still waiting for the parts. I told my friends who were saying that they look nice not to buy this product!
We ordered 2 recliners. Traded in our old ones that were very comfortable but the fabric was worn. When we received our chairs and tried them out they were nothing like the one in the store. These are very cheaply made, something hard in the seat and we are not big people but you can feel it when you push on the cushion with your hand. Sitting on it is not normal it’s like sitting on wood. The store refuses to do anything about it. However when we bought them they said “satisfaction guaranteed” Yeah, right. So, over $1, 700 for 2 chairs and they aren’t worth $25.00
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