LA Fitness faces significant issues with staff professionalism and management responsiveness, particularly around billing disputes and membership cancellations. Equipment maintenance is consistently poor across locations, and during the pandemic period, mask enforcement and cleaning protocols were inadequate. Customers also report aggressive personal training sales tactics and difficulty canceling services.
Common Issues
Chatsworth location...
9143 De Soto Ave, Chatsworth, CA 91311 in San Fernando Valley ...
The Steam Room have Not been Working for over a week the staff promising us that will get repair soon.
Do you have an expected date to repair it...
Because we haven't see any body working in the facility since it broke down.
Please let the Staff and us The Clients an specific day of of service and repair.
Unfortunate this the only facility in the Valley with Steam Room
I fell in class at the L A Fitness in port St. lucie West facility.
I'm 70 years old the teacher asked me quickly if I was ok.
Never stopped to come over to see how I was or stopped the music.
Never came to see if I was ok after class.
The floors feel sticky and that's why I fell.
My sneakers stuck to floor.
Terrible customer service from the instructor.
Needs to be retrained.
I have been in some gyms that need cleaning and I realize there's a lot of people that comes through the doors, but L A Fitness beats them all.
The floor in our locker room hasn't been mopped in the 3 mos. of my membership.
The areas around the resistance machines are not touched with a mop, and I know because I am one of the first in the door in the morning.
The sweat droppings that were there the previous morning are present and accounted for the next day.
Oh I can continue but what's the chance of anything being done about it.
The L A Fitness in Cherry Hill, N.
J. was just as nasty if not more so.
While I watch some of the maintenance people lean on mops and talk, instead of doing there jobs !!
Its not their fault, its the supervisor that's not doing his/and or her job....
I…
Hi, I'm a member of LA Fitness, I frequent the one in Escondido, off El Norte behind the Vons shopping center.
The last few times I have gone in, there is a cleaning crew, they clean the machines, which is great, however, they use a very strong chemical to clean the machines, and they do it, right in front of, below or next to the person working out, for instance, once they literally cleaned the machine right next to me, and the smell was so strong, I had to cover my face.
Today, it happened again, this time, I could literally taste the chemicals in my mouth, my nose started to burn and my face broke out in hives.
I told her it was too strong and she said "yes, I know" and kept doing it.
I went to the front desk, spoke to Katie, apparently she's the manager.
When I told her, she…
Hi I have 2 memberships at your Port Orange location that I pay for monthly.
The wi fi has been out at this location for almost a month when asked about it for the past 2 weeks the staff responds we are waiting for a part that should be in today.
I ship items on a daily basis and can ship anything across the country in a day or two.
I know that they are told to say this but I do not appreciate being lied to or dismissed like that.
Can I have a credit or partial refund for the past month?
If this can't be resolved I will have to cancel both memberships.
This was a nice facility when I joined 3 years ago but has gone down hill in the past year and the management is neither helpful or friendly. .
My wife and I are both members at LAF in Monroeville PA (joined about 6 months ago when another facility we belonged to closed).
Now, I'm hesitant to use the word "complaint" simply because I think we're all sick and tired of complainers.
Every time ya turn around someone's squawking about something, and most often, it seems, it's just about the "me, I, mine" attitudes that are so pervasive in today's world.
They're at every turn and they're ready and willing to unleash their selfish diatribes as long as they have an audience and regardless if anyone is attentive or not!
Now, having said that, I have 2 suggestions for this LAF facility - first, though, a little background: My wife and I (both age 60+) and are serious about fitness.
She attends spinning (cycle), and body works plus abs…
The personal training is a hoax and a fortune!
DON'T DO IT!
They hire little kids to train you who have no experience or knowledge, basically to sell to people who are in dire need to improve their health, They don't follow up, never took my weight or BMI, but still took my money month after month.
They didn't even schedule my training sessions!
Finally after a month of no contact they called and asked if I wanted to work out.
What a joke!
So I said no I am cancelling!
A month later they call me back and ask if I want to train.
At this point I am totally confused because I cancelled.
Just to be told, oh it doesn't work like that you have to pay anyway.
Even if you are not getting the service and the girls you were working with aren't here anymore so we are sorry just come back…
Re: Harassment and hate based on race and color at LA Fitness in Blaine, Minnesota Dear Sir/Madam: I am a Black person who is a member of LA Fitness for more than a year.
On January 10, 2019, I checked into the LA Fitness located at 100 Northtown Drive in Blaine at about 6:30 pm and headed to the pool area.
There were two people in the whirlpool spa and about fifteen trainees in the swimming pool.
The instructor of the aerobatics in the swimming pool was a Caucasian lady.
Before entering the whirlpool spa, I took shower.
After I got in the spa, the employee of LA Fitness who is giving aerobatic training in the swimming pool came to the spa, pulled me out, and asked me if I took shower despite seeing water droplets on my body.
I have never come across anyone being asked about taking…
I switched from Gold's Gym to LA Fitness as the club locker rooms were not being maintained.
After a two year membership at the LA Fitness in Rockville, MD I can tell you the facility is not well maintained.
From the stain ceilings to the lack of soap in the men's locker room, I can tell you that I am again shopping for a facility that is clean and well maintained.
Yesterday, Saturday, January 19th the men's toilets were absolutely disgusting.
Each of the five toilets were in desperate need of service, the toilet paper was all over the floor, and again no soap in the showers.
The dirty towel bins were overflowing on to the floor and by the way, there were no gym towels available at the front desk upon arrival.
I will be copying this memo to the Montgomery County Dept. of Consumer…
On Saturday, January 12th, at 10:00 Am I had an assessment appointment with Jason, a trainer.
He was very insulting and rude.
During the appointment he told me he had never seen anything as high of body fat as mine was.
I am 60 years old, weigh 144 pounds and am 5'4".
He told me more than 50% of my body is fat that is clogging my arteries and that I could have a heart attack, and that I need to lose 76 pounds of fat and build muscle.
He told me I needed a trainer (him) to show me how to use weight lifting equipment to gain muscle now and to give me structure.
Actually I am very diligent in all my life activities, including exercise.
When I told him I can do this by myself by coming to the gym and using the equipment, he told me that I am not knowledgeable about the body and don't…
I was trying to join your Dudley Drive West Chester OH location & ran into problems having your system accept my Silver & Fit # 39045813..
I came back to my house to verify this number & called back @ 513-298-0134 & spoke to a Natalie who continued having problems with your system accepting this application number even though I explained that it was used this very same day ( 01/15/2019 ) @ the Mason Oh Community Center to enroll there.
Suspecting that Natalie might not have the experience to fulfill my request, I then asked for & was transferred to a person who identified themselves as the facility General Manager. ( Sorry I do Not recall his name ).
This person came off to me as uninterested & annoyed that he had to deal with this problem, I then gave him the Customer Service number…
In early September of 2018 I spoke to Doris Pejic about my membership.
I was scheduled for a total knee replacement for September 17, 2018 and I had paid in advance through December of 2018.
I turned 65 in November of 2018 and my new hospitalization has Silver Sneakers which your facility accepts.
Ms Pejic assured me and informed me that she would put my membership on hold for the remaining of September and October and when I was able to come back they would credit me for the difference and reinstate me under the Silver Sneaker program.
I had complications with my surgery and was unable to come back to the facility until the first of December.
In November I started receiving repeated phone calls about my account and that there was no current credit card on my account.
I explained…
The Miami Gardens location's morning front desk person has horrible service.
Wednesday December 26th 2018, she demanded that I move my vehicle because, "I have parked in her space, I don't care where you move, you can park right up front if you want, but this is my space and I park here everyday!" The gym is in a strip plaza with open parking.
Unacceptable!
And this was not the first time.
This is the third time in three years that this has happen, Last year someone else parked there and she asked my was it my car, I stated that it wasn't.
She then chased myself and my girl friend out side to see what we were driving and confronted my girl friend and has asked her if it was my car.
I have complained to the manger :Sky", on all three occasions and she say, I'll talk to her".…
Severe black mold around the side of jacuzzy !
This can be health hazard and get on people shoulder while sitting in the jacuzzy.
This is at California Fountain Valley @Talbert location.
People complained but never fixed.
I have three centers close to my home and could not use any last Wednesday/Friday..
At Northern Avenue, the pool heater was not working; at Metrocenter, the pool was closed again for maintenance; the Moon Valley location has been closed for some time for remodeling.
Perhaps you could try a new pool service that can keep the pools up and running.
Thank you for your consideration.
I am a long time member of LA Fitness.
I am a member of the Bowie MD gym and I also visit nearby LA Fitness gyms in Gambrills MD and Upper Marlboro MD.
My complaint is that since the Bowie and Upper Marlboro gyms are in predominately African American communities, the equipment gets broken and it takes more than a year to fix the equipment.
However, at the Gambrills MD gym which is located in a predominately white community, the equipment breaks and the equipment is fixed within 2 weeks.
This is DISCRIMINATION!!!
Many of the members in Bowie and Upper Marlboro are complaining and some are leaving to go to Gold's Gym.
I would hate to leave as well.
There are two pec fly machines in Bowie that have been broken for over 16 months and the District Manager for LA Fitness hasn't done a…
Hi jay here Juat havikg problems wirh my personal training that I have 8 left but the trainer refuses to gwt me in so I’m forced to cancel it afther 16 months I don’t believe I should be the one losing them I rather be fair juat take a buy out 50% this is the club in Niagara Falls Canada email only I work days thanks for the help
1.
PERSONAL TRAINER ISSUES.
I HAD SURGERY ON MY LEFT EYE AND BROUGHT IN A DOCTOR LETTER STATING I COULD NOT CONTINUE WITH A PERSONAL TRAINNER DUE TO THE SURGERY AND THE FACT THAT I WILL BE SEEING HIM INDEFINITELY.
THE SURGERY WAS ON SEPTEMBER 13, 2018.i TURNED IN MY LETTER TO THE PERSONAL TRAINE MANAGER IN WEST ORANGE NJ AND AS OF LAST WEEK YOU ARE STILL CHARGING ME FOR A PERSONAL TRAINER AT $200.
00 PER MONTH.
LAST USE A PERSONAL TRAINER SEPTEMBER 7, 2018.
I WANT YOU TO STOP CHARGING ME AND RETURN MY $400.
00 YOU HAVE RECEIVE THUS FAR.
I ASKED MY BANK TO FREEZE PAYMENT TO YOU FORLAST WEEK. .
I HAVE SUBMITTED A DOCTOR'S LETTER TWICE AND SPOKEN TO SOMEONE IN COOPORATE TWICE TO NO AVAIL.
PLEASE ADDRESS THIS ISSUE
2., THE CHANGING ROOMS WHERE THE LOCKERS ARE HAVE BEEN EXTREMELY…
I have been a member of Jack Lallane and Ballys with all club access since 1978 and am per my contract entitled to go to the clubs previously owned by Ballys but when LA Fitness bought 200 clubs and 24 Hr Fitness bought 30 clubs I was told I had to choose between them.
I never missed any dues when it was Jack Lallane or Ballys but LA Fitness is telling me they will not honor the Bally contract because I did not pay the dues.
This is a lie.
24 HR Fitness and LA Fitness both violated the contract by saying that I "have to choose".
Now they want a lot of money and have no morals about the contract.
The Ballys that LA Fitness was far away and was dirty and run down so I went to 24 HR fitness and now they have closed in my area and I need help to enforce my lifetime contract to get my…
nov 13 2018 around 10 am.. la fitness hyw 6 Houston tx 77083,one straff trainer are very rude and arrogant..working out on leg incline after someone else just got off.. machine doesn't have note out of order,,and screw is not there for couple week. ..he walk by me telling me machine lose a screw,,in reply I just say ok..he walk away few step turn back and confront me ,this time more anger and insult my intelligent..demand I get off right now ..it more like an harassment ..we exchange awful word..he say let take it outside with him,,he mean go outside and have a fight..i look at him curse at him, fuck you.'by all mean we come gym workout not to have drama...ruin my day ..
I lost my temper because of unprofessional staff.and too proud...
full time member in la fitness slidell, understand the pool has a busy pool and we all work or schedule to try and swim, the moran manager so fit to give out 35 plus guest passes to non paying members without any notice or pool schedule because some swim club was doing a meet and could not swim in lake polete4d he is a moran and like I said no paying on a nholiday
The la fitness store in Hemet ca. recently had a remodel.
Good idea!
BAD, VERY BAD result ! :( (1) You tiled the floor.
Now if anybody sweats or spills a drink, slip hazard.(2) Anyone getting out of the pool, slip hazard.(3) Walking from the pool area dripping wet, slip hazard for everyone! (4) You removed a lot of essential equipment. (5) You removed all the step machines,, I don't mean the stair machines but the steppers!,(6) You took out the butterfly cable machine.,(7) You took out all the ab crunch machines., (8)You took out one of the leg press machines (cable machine)., (9) You moved the personal training and new member fitness testing area, not only increased its size and put it right in the middle of the floor!! ( WASTED SPACE!) The area is hardly ever used and now we have to…
LA fitness is making abusive phone calls after I tried to cancel my membership at least 4-5 times a day from different numbers across the country.
They wouldn’t let me cancel my account and when my credit card expired I used that as my way out.
Now they continue to harass and threaten me and will not stop unless I “write and official letter and mail it to them.” They won’t take my phone cancellation or even email requests to cancel.
This must stop.
This is illegal.
I am very disgusted with the continuos treatments at the Miami Gardens location.
Months ago friend of mine were been discriminated due to color.
They filled a complaint and nothing.
Today as a team we reserved the raquetball court.
We were wearing Zumba shoes, ballroom shoes, jazz shoes, they have suede as a sole.
No rubber like sneakers, no rawhide sole like most shoes, just very soft suede which mimics socks.
We were told to leave the room.
Dancing is a fitness some studios provide Zumba as a class.
But its not allowed in the raquet ball.
Why i rented the room if thats how i want to utilize my time in the room why is it forbidden.
Why discriminate towards us because of our shoes.
Its allowed in the fitness room and not the raquet ball.
When its the same flooring.
The mánager…
This letter was returned stating it was the wrong address which I got from your web page.
I have called several times and can only get customer service which is for membership.
They can not help me with a complaint, IAW them.
LA Fitness Corporate Office Headquarters HQ 2600 Michelson Drive #300 Irvine, California, 92612-6536 949-255-7200
Dear LA Representative, 18 Jul 2018 I have utilized the LA Fitness centers on Conroy and Vinland-Apopka, Conroy and S.
Kirkman Road and Orange Blossom Trail, all in the Orlando FL area for the last 5 years.
A few months ago, I notice at the LA Fitness on Kirkman, the TV system changed where a number of the news channels I would watch while riding the stationary bike, were not available.
I changed bikes however, I discovered all the TV’s were the…