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Write for Us LA Fitness Complaints Continued... (Page 3)
142+ reviews added so far. Upset? Call LA Fitness corporate: 949-255-7200No Reviews
I attend LA fitness Lakeland TN. On last Monday night the AC was not working appropriately during a workout class. After 30 mins into the class, I went and approached an employee to complain about the AC. The associate stated, "Oh" after looking at the thermostat. He proceeded to tell me he decreased the temp by 2 degrees. Needless to say after class, everyone was ringing wet. I attended class on Tuesday where about 50 people attended and once again the AC was not working. This evening the heat was worse than the night before. The doors were propped open by a student with a weight to allow air to circulate. People even left the class early as a result of the heat.
I attended class again on Wednesday evening enduring the same issues. I in fact, had to walk out to cool down due to the excess heat. I chose not to attend class Thursday evening as it appeared hot again. Now it has been brought to my attention that the Zumba instructor was relieved from his duty because of his request to cancel class due to the AC issue and his concern for potential heat exhaustion to his student and his well-being. I am disappointed that the best Zumba instructor in Memphis, TN was relieved from teaching classes because of honest concern to his students. I assume you are not aware that people have joined your gym just to attend his classes! His classes are busting at the seams.
Edgar Gipanago deserves an apology and should be reinstated as a Zumba instructor. I have worked in the medical profession for over 30 years, and LA fitness is just lucky that no one dropped dead from heat exhaustion. He is the reason I joined and the reason that I will cancel my membership if he is not reinstated. I believe there will many more to follow as he has a great following of people. LA fitness's loss of the best zumba instructor and current members.
I am a member Barcode F22724206 at your gym in New York I mainly attend the one in the Bronx on 1776 Eastchester Road. I a former member of NY sport club and customer service means a lot to me. Grant it the staff along with the manger have been wonderful except for a staff that lack courtesy when you approach the front desk. I never said anything because the other staff is usually courtesy, welcoming, helpful, and polite. On March 30th Stephen Dimarco the staff in question clocked me in no hello good afternoon, no smile as usually just cold.
He stated that my bill was pass due and need to be taken care of this was done in front of my guest and other members of the club and I found it to be not only embarrassing but very unprofessional standards for a front desk personal. I checked him on his behavior and he seem as a matter of fact. I would like to add the day before I came in and spoke to the manger on duty told her that I had some fraud charges on my chase account and had to wait for a new card and that she could take my guest card until I receive my card by Friday, she told me it was not necessary. It's not what Mr. Dimarco did is how he did it and his that fact that he seem not to care. I thank you in advance for hearing me out.
Was told to cancel membership then would sign up family for $149 and then 49 a month canceled now not honoring what I was told would have kept my old package.
I can't believe Shawn is back @ LA Fitness in Greenbelt. He is rude, cannot make eye contact when you are speaking to him and is disrespectful to senior citizens. He is great when trying to make out with young girls. I thought he was gone to another facility. I have to think twice about continuing my association with LA Fitness!
Well I have two things. First I have been with LA fitness since Aug 2014-current. I pay faithfully every month sometimes not even using the facility. (my problem not yours). my thing is when I log onto website cause I want to start back working out the fees are lower than mine. Also, my fee does not even include the Kiddy Care which is mainly the reason why I cant get to a facility cause I have nobody to watch kids. Now does that sound fair?
Location; Hunters Creek, 12700 South Orange Blossom Trail Orlando Florida. There is no supervision on the floor, customers will be talking on their cell phones and will be on the equipment but not using it, while they're being disruptive and sometimes too loud. There is no Internet service anymore in this facility, we are not sure why and most of the machines are broken or out of order. I've been a member for a long time, but it's very frustrating when there is no order or respect for the policies in place. Thank you for understanding.
I am a member of LA Fitness in Naples Florida off of Golden Gate. It has been well over 6 months with the air conditioner not working. I keep getting the run around saying they are going to get it fixed within 1 or 2 weeks. It has not been fixed and was told last week that it might be as long as 2 more months before it does. They have large old fans that they are renting. Which does very little. I pay my dues like everyone else and I feel this completely unacceptable. If LA fitness does not want to replace the air conditioner, then it should not be open to the public. The temperature is well over 80 degrees in the club. It should not be any warmer 74 degrees. Something has to be done immediately.
I first signed up to LA fitness (London Wall) in October last year, I went into the Gym to enquire about joining and hopefully get a free trial. What I then experienced was the most pressured sale that I have ever experienced. The staff member clearly worked on commission as to say that he embellished the truth would be an understatement, telling me about it being pretty empty in the mornings or that the classes were easy to attend (despite never being able to attend a yoga class due to it being full every time I looked throughout my five months their), also when I mentioned that I would want to attend all week he didn't think to mention that the London Wall gym is shut on the weekends.
But then their was the actual lies telling me about having a LA fitness in Canary Warf and more importantly that I was getting a student discount and/or company discount. He pretty much bullied me the into signing the 6 months contract right their on the spot. If nothing else this experience has taught me about never trusting anyone in sales ever.
As a member it took a weeks to get a card as every time I asked "they were currently out but the delivery was to arrive tomorrow", also I had issues with their never being any free machines in the gym in the morning I would be understanding as it its a busy area before work starts however I had asked about this and again been lied to when joining. I later also found out that I was receiving no student or company discount (something I had asked about and been told I was getting). However at that point I was actually using the gym and so just let thing slide, knowing at the end of the six months I would probably swap to the fitness first as I had had such a terrible experience so far.
However the cracking point was when I was having a lot of personal issues both with my health and at work and this lead me to switch to the canary Warf office. To then find that you don't have a Canary Warf gym and once again the man had lied. By which time I had had enough and cancelled my membership. I was under the impression that I had finished the 6 months contract, however it turns out their was one more month in the contract. However I then get a phone call (with a very nice women) who explains that its been passed onto a debt collector who has boosted up the charges. As I explained to her I do have rights under the miss-sale of your services and she is looking into it her-self.
All in all I have had a terrible experience with your company (which I might add is the most expensive gym I've ever been too), I've been lied to and had poor service and am now at a new gym (this one actually in Canary Warf) which is making me realise how bad LA fitness treated me.
I would like to come to a sensible understanding with the company about settling the difference of the contract, however I do want you to acknowledge that you cannot sell memberships under false pretences and treat your customers so poorly. I can say that I have actually told other staff member at London wall about this when they were joining gyms which did affect their choices.
Naples Florida gym at Vanderbilt and 41 is dirty and i mean dirty from front door to back in showers, pool, dressing rooms. Carpet is old, dirty, torn, new is needed. They don't even have a vacuum cleaner. no one is cleaning except one poor little girl. It is gross. Everything in back, dressing room, showers, floors need Clorox and power hosed down. This needs to be done every couple of weeks!
I went through the new member procedures made my payment and all them it was time to speak with a trainer the trainees came over with a cocky attitude wanted to go back and fourth with me for over the assessment which I didn't understand so I told him I was done meaning the conversation he goes and deletes my appt I'd scheduled so I'm like why'd you do that he's like u were done right I'm like u no what just forget it cancel my whole membership. That's the reason people are intimidated by big gyms because the attitudes and cockiness are at an all time high of these are the people that are suppose to be making me feel better big FAIL.
I have been a member of LA fitness now for several years My main gym I go to The one on Dobson and Warner in AZ; main reason I joined was for the pool but I also do the body works. Many complaints about the pool itself but water temp they say is 84 no way (maybe get a new thermometer?) needs to be a few degrees warmer BUT might not seem so bad but the "room" temp is cold if it were warmer might be able to handle it; numerous swimmers have gotten sick from this (me for one) the next thing about this Gym, not really gyms fault but please post a sign for these women to CLEAN UP their hair out of the showers mainly dark hair which ends up clogging the drains.
A few stalls should be cleaned out as one ends up standing in a pool of water in the shower (I always wear flip flops in those showers when I do have to go somewhere after a swim) GROSS. The other is about the 24 hour fitness that LA just purchased on Pecos and AZ Ave Chandler, a nice clean gym BUT the pool water much to cold but again the ROOM is freezing like the air is on when it should be warmer in the pool area as going from cold water to a freezing room? These issues truly need to be addressed. Most swim for therapy besides the exercise and cold water give leg body cramps and defeats the purpose of using these pools thank you.
A little follow up on the club at san antonio north loop 1604: the racquetball courts have been getting used properly and I haven’t noticed any abuse for quite awhile, so, of course, that’s a good thing! On the other hand, a couple of the issues I’ve addressed previously have not been paid attention to: one of them, again, is the trainer who parks his lincoln navigator in the front handicap spot everyday that he works, instead of leaving it for a deserving customer. He’s not handicapped, but others are that have to wheel themselves into the club from out in the parking lot. I just don’t understand that at all! I thought it was common procedure for almost any business to have their employees save the good spots for the customers and for them to park further away.
Another thing is the constant dropping of the weights in the free weight area. You have signs posted not to do it, but, obviously many don’t pay any attention to it at all! It’s loud and annoying as is the yelling and grunting when lifting the weights. I’ve never seen one employee at the club ever say anything to anybody about either issue. They have to realize it’s going on, but, somehow don’t care. Don’t they realize that it’s annoying to the other members and especially to prospective members coming in to check out the club? ( especially at this time of the year when many prospects are coming in) You never know for sure if somebody didn’t sign up because of the noise they heard while checking out the club! And why should the other 99% of members have to put up with the annoyance also? If something was being said to these people on a regular basis and enforcing the rules, I’m sure it would stop.
The center I go insists the pool is heated and is kept between 82-84 degrees. It is impossible that it is that temperature. It is at most low 70's. When I complain at the front desk, the staff is very rude and condescending. They could care less. The pool has mold growing on the stairs and not clean! This location is in Garden City in Cranston, RI.
I have been a member of LA fitness for many years now, so this complaint is a long time coming. Most of the equipment is old and their business model seems to be get the most customers with the least cost. Things are constantly broken and the corporate office does not seem to care. I have tried contacting the complaint dept. or telling customer service, but that does not do much good.
On or about the middle of November 2015, while working out at LA fitness I walked into an area Of the gym that is at times used for beginners with a trainer. A woman trainer was extremely irate that I was working in there. While she was being quite nasty and very disrespectful in telling me I was not allowed in this area designated for training purposes, she grabbed my fingers off of A pin which I had just set into my desired weight, pulling it out of my hand and telling me to leave holle pulling it out of my hand and telling me to leave "her" training area.
I became justifiably upset by her actions as she was stating that I am probably a new member! I walked up to the managers desk, (a distance away from this training area of incident), expressing my shock over this staff woman's behavior. The manager explained to me that she has had similar incidents with the same personal trainer in the very recent past days. After my conversation with the manager who promised to speak with her again.
I return to the area of incident to complete my work out only to become verbally ridiculed by this same personal trainer. It's has been long since corrected and we understand that she has been told that the gym in fact is open to its members in all areas. Each and every time our paths cross since the incident, I receive some type of strange look from this person who is in LA fitness employ. I am a member for two years and have had up to four members on my account two of which feel for the amount of money I was paying for them ( I am their dad).
The gym should maintain a higher standard of cleanliness as well as some type of maintenance, in a more expeditious manner, for good necessary repairs to the broken equipment. (weeks go by and equipment remains posted,(scheduled for service) someone has to look into this for mentioned situation at this particular gym in Staten Island New York. This is a brand-new facility approximately a year old and it is a disaster.
My experience with my trainer (Chris) was great! But Richfield MN location's manager ( Jay) made going there unpleasant. He is unprofessional, inappropriate and overbearing. Jay tried to force me in doing things my body just could not do, because of body limitation. I bought out my contract to leave, but I was charged for this ( January) and I have not come into the gym. I bought this to Jay attention and he just talked around me. This is $360 dollars!!! Something needs to be done. I have called the regional manager and have not received a response from him.
For over 2 weeks now there is virtually no hot water for showers or washing your hands, at the LA Fitness Chino location. This is totally unacceptable. Management states sevice company has been out twice and have claimed to fix it --but after they left --soon discovered it wasn't fixed. In the mean time members have suffered, I would appreciate that someone in your company at a higher level would see this is corrected immediately.
I was notified by my bank that possible fraud out of China, so I got a replacement card a couple weeks ago. This morning between about 8:30AM and noon I received 4 phone calls from LA Fitness customer service all wanting me to pay my bill of $32.00. Two of the call interrupted my meeting. I have been a member in good standing for at least a year. I hardly use it because I don't make the time, guilty. So LA Fitness guys were basically making money on me, my fault, no biggy. What I don't get is the strong arm approach. I was not treated as a individual rather lumped into a group of dead beats and treated as such.
So I go in to settle this horrendous bill of $32.00 and ask to speak to the manager. Instead of apologizing for being treated as a criminal she starts making excuses about the system and people must not of checked the notes. I get feed up and want to settle the bill and try and hand her $40.00 and she says she can't make change do I want to put it all towards my account. Now let me get this straight, you harassed me all morning and I try and pay with US currency and you refuse it. She says you can go get change and come back with the correct amount and pay. I give her the $40, take the cancellation form, which you have to mail in(provide a stamp too) and leave never to grace your doors again. Thank you for the ultimate in customer service, not.
I work at JBLM for the military and I will be registering a formal complaint to have LA Fitness put on the Blacklist for soldiers, your welcome. :(
I came in to sign up at the Roseville MI club on Black Friday 2015. I was offered a deal of zero down and 35 dollars a month with no contract as long as i only used the one club. I was informed later that the Black Friday deal that was being offered was zero down and 29.95 per month with no exclusion of other clubs. I would like my rate and club access adjusted to fit the deal that was offered on the day that I signed up. You should not have to complain to get what you deserve from LA fitness corporation!
I joined LA fitness, a month ago, and I have to say I don't know what is going on in RI? but the things I see in the gym and criminal element here while I work out, I feel like I am in a third world country and prison all in one? It is one of the worst environments I ever been in. And I have been all over the world and country, this is a pretty hostile place, I come after work and its really sad to see, people just acting like fools, the place is so dirty for such a nice place, its being ruined and sad to see. I get stressed out going to work out, illegals walking around, I recently went to Pawtucket Gym, and they set up a DJ, and they were playing literally Spanish music, I was appalled and very upset that this is what I am paying for, to make the illegals happy. The country I fought for, I am leaving the gym, and I believe the Basketball creates a real bad element for the gym environment?
I belong to the LA fitness in Cumming Ga. My problem is the Music, i personly do not like wearing head phone while im working out. The Music being played is very Pop for young people, Ive taken a close look at the membership and at least 50% of the people are over thirty five. All im asking is that since you have a very mixed Membership is that you Play a more varied Format. PLEASE consider my request and do not make me write a letter to your corporate office again.
We purchased a full year membership in Dec. 2014 for our son. On April 14, 2015 we froze the membership for the remaining year as he was not going to be home but kept it frozen in case of a change..
They informed us that it would be a 10.00 cost monthly that would be deducted from the amount we already prepaid. The balance of 186.70 would be sent via a check to our home. On Friday, a representative from LA fitness ART ID 187062 calls and tells us that he needs to process our refund of 186.70 with a new credit card number ant the full amount minus the 10.00 per month to freeze would be processed to the new card.
I told him I did not want to give my card as I was apprehensive it would be used for fraud purposes. To make sure my card was not used for any reason but a refund I called VISA and had Art on speaker assuring me that the card would not be charged only refunded. As he spoke, Visa informed me that he was charging the card 39.00 and I saw an email that said the same. Art responded " that is a generic email and you will not be charged" Visa was on the phone listening to this lie. He told me he was processing my owed refund but it would take 7 days to appear on the card. I am asking my refund be mailed to my home and that LA fitness representatives do not conduct such fraud again.
I felt because Art thought we were elderly he could take advantage and charge a card. My question is was there any intent on his part to refund my money? Or was that another scam. I want the money they owe me refunded.
LA Fitness not refunding the money citing hidden clauses which are not in the agreement. Few months ago I took PIF (Paid in Full) memnership in Irving, TX LA Fitness location. The lady who forced me signed the agreement on my behalf while I spoke to her over the phone. She said u can cancel the membership at any time. Due to my job change I relocated to Utah where no LA Fitness clubs are located. When I called them for a refund of the remaining amount they are stating we dont refund these type of memberships. I dont see any clause related to PIF membership cancellation the agreement.
I am a member of the Mt Laurel, NJ gym. On 11/5/15 I was assaulted and battered by one of the members. He goes by the name JR. He is about 6'2" tall. He weigh about 230-240lbs. I am 5'10'' and weigh 163lbs. JR was sitting on the shoulder machine. It looked like he was texting. I asked him how many sets he had to do. He said three. I said you are holding up the machine by texting. He said"does it look like I am texting"? I said yes. He then showed me his cell phone. I said I can not read that. He offered to let me work in. I told him I could not lift that weight. (4plates) I asked the guy next to him (Dom) how many sets he had. He said two. I said you guys are holding people up. I started to walk away. JR said to Dom "he's not going to do much anyway".
Excuse me I said. He got up and stepped to me. He told me what he said. He followed that with "you don't know who you are messing with"! He said" you are messing with some one who has had a bad day"! I told him that that was not might fault! He asked me if I wanted to "take it outside". I said no. Look how big you are! He then thrust his face into mine, bumping my nose! Saying "you don't know who you are messing with"! I told him that this was assault! He said "I didn't assault you mother"! Dom stepped between us and urged me to walk away. I did. JR left the machine and I went to it. Both the general manager(I am not sure of his name) and Andrew the operations manager were standing together. The gm asked the personal trainer if he knew what happened. He said no. I said to Andrew, "I can tell you if you want to know". He said "no".
I was shocked and confused!! I was scared and did not know what to do. This is very uncharacteristic of me! A friend suggested that I speak with Andrew. I have no trust in the general manager, as he has lied to me before!! Andrew had left. I asked the young man at the front desk for the phone number of the corporate office. He ask me if he could be of any service. I told him what had happened. He filled out an incident report. He was most helpful!! Since my tenure at LA Fitness, I have brought in three new members. Scott signs up for three year deals. Are you able to help me? Am I suppose to fear for my safety? Was the conduct of the management appropriate? Am I wrong to think that all the managers care about is my renewal and bring in new members? This entire affair was deplorable!!
I had an appointment in Lakewood and in order to avoid being late with traffic I decided to visit your Cerritos Del Amo location. From the minute that I walked in, I didn't get a good feeling but I thought that I would give it a try. As I walked into the woman's locker, the smell was not a pleasant one and the woman's lockers looked old and beat up. When I was done with my workout, I decided to go swimming and as I passed the showers, steam room and sauna the smell was awful of mildew. I thought it was just me and went swimming, the pool didn't smell any better and after one lap in the pool, I decided to get out of there. When I got in the showers I was so disgusted as you could not just smell the mildew but I could actually see it in the walls and got out of there and quickly change and left. Before leaving I checked the steam room, sauna and the woman's restroom and the smell was the same awful mildew smell. I normally go to the Cerritos, Alondra and the one in Fountain Valley locations which are always clean without. I always see a lady cleaning the showers, bathrooms and facility. After I left the Cerritos-Del Amo location I felt like I needed to clean my body with alcohol and a fungus spray because I couldn't take the mildew smell out of me. This is a health hazard and I can't believe that this is an acceptable sanitation standard for LA Fitness. I will NEVER set a foot in this location and will share my LA Fitness complaints with others too.
I go to the LA fitness in Cumming Ga. The Music at this Gym is on a loop of Modern pop Music Over & Over & Over. There seems to be a Tech Problem going on with the sound. I am asking for more Variety, if you want only young people in your gym then my Friends and I will Leave.
It is time to act and respond to burning customer complaints here at LA fitness in North Brunswick Nj. It has been years we are having issues with the pool and cleanliness. No, one the water is pitch cold and jacuzzi is broken for months together. I will have to call the township or report to the township. I need a call back and a case no to follow up with the CFO.
Shower in pool area has been broken for a month with water constantly running out of it. We have regularly stopped at the desk to report it and been told, the manager knows. Talked to manager, Tim, last Friday and his reply, yea, we are waiting for it to be fixed. The water wasted is disgraceful and manager's lack of concern is worse. If the CEO is reading this, it's the LA Fitness in Broadview Illinois. This is the second time it has been broken in the last few months.
I am a businessman who travels a lot. I called since last year to cancel my membership and was told I need to be at a la fitness location to cancel. No other options was given. It is sad I was held ransoms to visit a branch in June to cancel and was charge till June without using your service. As a company in the 21st century, it is not good business ethics and lost the human factor in relationship with your members. I felt I was in a third world country in getting my cancellation. I hope someone who works for LA Fitness take action to save their company.
My brother is a member at the Thorpe Bay Essex Club. He hasn't paid for a few months. He did live with me but hasn't done so for about 1 1/2 years and the letters keep coming to my address. I have emailed La Fitness already and got no reply. Now I have got a letter saying they are sending debt collectors to my address when it isn't even me that went to the gym in the first place! I have told my brother, and he said he has rang them but I still keep getting letters it's really pissing me off now!!
I sent a complaint to the Chief Executive and recorded the delivery and no one has got back to me. I am so annoyed as I sent so many emails before that and was told to send in a recorded letter ans still nothing. I am now thinking about writing to the ombudsman.
Filed complaint on Better Business Bureau regarding this company. LA Fitness forged my signature on a contract I NEVER signed. Instead of asking if it was my signature they closed my complaint. They are useless in complaint resolution c companies. Not first time they are useless.
Discriminated against by LA Fitness me due to my disability and subsequent surgery after that. Continued to harass me and retaliate against me when I stood up for my rights and reminded corporate of what ADA laws are. They do not like people who are smarter than them. Told LA Fitness corporate offices that the PCH location in Long Beach had unsafe health issues in it. They did not care. The district manager called me a liar!
Last friday we heard the shocking news that Ballys was bought out by LA Fitness. Whether that is a good thing, I dont know. But the thing that LA Fitness really surprised us with, was with the cancellation of the TMA (Total martial arts) program. Let me tell you what this has done. Pissed off parents, unfinished contracts with the students and the worse part is, seeing all our kids sad and crying the day Ballys and LA Fitness decided to shut down the program without any type of notice and kicking us out, including the martial arts instructor. We were all shocked, angry, and emotional because we were not just members we were a group and a family.
Over the years we the parents, students and instructors had build a relationship. LA Fitness just like that, took that away. I am PISSED not only because they shut the program down for no reason but because I had to witness a very sad scene which was my children and the children of all the other parents involved, SAD, CRYING, and what makes me sad is that they are innocent children that do not understand why the place where they loved to go and the place where they learn respect, discipline and friendship is no more. Many can say to just put them my children in another school, but it's not that simple.
I hope that who ever reads this can understand our feelings towards this issue and knows the type of business LA Fitness is about by this action they have taken. Camp out at “Occupy LA-Ballys” on Facebook and state your unified thoughts. Bally’s gave its loyal members a great example of Corporate greed and LA Fitness is providing the shaft by ending and not honoring the Bally’s fitness lifetime members contract nor any other. I was informed by the new LA Fitness staff that Bally’s has sold all of its memberships with a final expiration date ending 2012 of a calendar year (Corporate Greed), in which time all will be subject to LA Fitness new monthly rates (The Shaft.) Class Action Lawsuit.
LA fitness is complete scam organization. They treat the customer horribly. We are from India, we have put our kids in the kids club, they started discriminating us from day one. They keep on complaining about only our kids. Finally, one day their manager called me asked me to cancel the membership since my kids are crying. I asked them, its normal that some kids cry when they are left in the kids club. They keep saying only my kids are crying and they want us to cancel membership. They insisted us to cancel the membership and even ready to refund the money paid last month.
Upon joining, I wanted to get in shape. I just moved from Montreal to Ontario and decided to join a gym. I explained to (Andrew) that I dont have much cash and I DONT want to be locked into anything as I JUST moved and I am without a job. He provided a low cost membership fee. I was never informed I would have to PAY OUT a LOT. Next, I decided to take training. Again, I was never told that canceling the membership fee would NOT cancel the Training fee! I was told that I had to buy out the training fee at 50% of the term. I demand for compensation as I still have not found employment and I never saw my trainer more than twice within the 4 months of the sevice, as he would never pick up his phone. Trainer = Nijel. I'm seariously looking for my compensation as this was not what I certainly signed up for.
The employee am not sure if his name is Chris, he claims he is the manager. He usually is their on Thursdays. This guy is violating policy, he does his homework there, he sleeps sometimes or has his earphones on. The worst part he smells like marijuana. His eyes are literally buck shot. Someone needs to fix this a.s.a.p.
I called the Lawrenceville GA facility and inquired about adding my two exchange students to my family membership. I asked to speak with a manager and was directed to someone named China. I explained that I have two teenage exchange students staying in my house that I am responsible for this year and asked if they could be addded as Junior members to my account. China put me on hold and spoke to another manager. I was told that this was not a problem, simply bring their school enrollment papers and it would be taken care of. Upon arrival, Debbie filled out my paperwork.
Once everything was almost done, the membership manager stepped in and said no. He stated they would have to pay seperate memberships of $44 each in order to come with me to the gym. I explained that China had already approved this and he stated she was not a manger, but a front desk team member and had no authority to do so. I told him she had put me on hold for 20 minutes and spoken to another manager over her. I asked to speak with the General Manager. The membership manager left the room and returned stating he had spoke to the GM and this was not approved.
I have been in the customer service business for 25 years, once I tell my customers something, I stick by it, even if it was an error on my part or that of my employees. Their is a big difference in my paying an additional $15 and them paying $88. I was provided false information by a representative of this company and I expect them to adhere to their word. You can not tell someone one thing and then jack up the price once they arrive, this is called bait and switch and is against the law. Again, I expect this facility to do the right thing and honor the junior memberships for my two kids for the 10 months that they will be part of my household.
Have you ever seen such a poorly run fitness center as la fitness. The Huntingdon valley, PA is one of the dirtiest, poorly run, and lacking new equipment gym I have worked out in many years. All of the straight bars have a layer of rust that does not allow for easy removal of weights. Not that anyone there reracks, just gives another excuse not to. There must be some sort of health violation that the particular fitness center is seriously violating.
Could you imagine they are gettin 40.00 a month from new members and they are introduced to a DUMP! Luckily I pay 99.00 a year and I’m think that is too much latley. This is the furthest thing from turn key fitness, its more like rusty, petrified fitness if you ask me. If you looking to join a gym do not join LA Fitness Huntingdon Valley if you expect anything clean or refined. It’s really a shame.
la fitness manager unlawfully and without member’s permission, cut out the lock of the member’s locker, opened the member’s bag and searched through personal belongings, claiming that another member left her belongings in the same locker earlier. police was called, told the manager she did not handled it properly and professionally, called her an idiot but could not find a criminal intent, since nothing was missing. la fitness corporate offices could not be reached via e-mail. any suggestions?
Pasadena LA Fitness Managers, are sorely lacking in professionalism, customer service skills and basic competence. I have observed him on several occasions making aggressive sexual remarks and unwelcome physical advances towards female members. Many members–male and female–have commented that he creates an “uncomfortable and hostile gym experience” and demonstrates an appalling lack of maturity and respect for patrons. In fact, I was told by an LA Fitness employee that he is surprised the manager has not been fired. He appears painfully unaware that his hostile behavior and threatening remarks can be grounds for public complaints with the city of Pasadena, the Better Business Bureau and legal charges against LA Fitness.
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