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Kraft Foods

2.0
114 complaints

Complaints

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GREGG SHAW

Aug 2, 2019
0

Made up a box of "ORIGINAL" KD yesterday; followed the directions on the box for stove top cooking; amount of water, boiling, time, added ingredients. What i got was NOT original KD. The pasta tubules are or seem smaller and shorter and the finished product looks more like a blob with occasional kd like tubules.

The taste was off; not cheddary. The color was off; a kind of soft orange, washed out and not consistent when finished. And to tell you the truth the taste was a bit off; there was something funny about it.

I think that KRAFT has changed the whole product even though the box says its "ORIGINAL". been around since the 50s and I KNOW what KD used to be like; when it was cooked you could see every individual tubule and they were like logs stacked on each other; solid , not pasty,…

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Mike Morris

Jul 24, 2019
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Kraft French onion dip is not consistent.one time it is smooth and creamy,which is really good and then the next time it is soft and runny which is not eatable.what happened to quality control ?

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Patricia Abson

Jul 18, 2019
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The new 'high protein' Philadelphia Cream Cheese' tastes dreadful. Bitter. I'm throwing it out.

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[email protected]

Jun 23, 2019
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We bought a case of ordinal Kraft dinner. I have used 3 boxes of it. The first time it smelt so bad,we threw it out. the third time,it again smelt wrong. My husband at a bowl and was puking sick for two days.

I only had a couple of spoons,but I was sick also. I opened a bag of the cheese from a different box that we had purchased and the difference in smell was quite obvious. i don't know if it is safe to save the dry noodles or not,but the cheese is definitely bad.

I will gladly send the code of the last 9 boxes,because I expect to be compensated!

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Terry Dykens

Jun 8, 2019
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I have always bought Kraft peanut butter. I just opened a jar of only peanuts smooth all natural that I just bought. The bar code # is 68100 08466. When I went to get some out of jar out came a dark long hair with it covered in peanut butter. How VERY DISGUSTING.

Do your employees not have to wear hair nets. I was very disappointed in finding this and threw the whole jar out. There is no need oh this happening in a food product.

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Chasity Campbell

Jun 5, 2019
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I had my water boiling to cook mac n cheese. Well, my youngest son and I poured the noodles and out came a piece of red and clear glass.

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GW Gene Lopushinsky

Apr 24, 2019
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Hi There,

Bought The Jello Pudding Mix from either Walmart or Safeway, not sure but one of the stores for Sure!!! Made the pudding, like every other time. While eating a bowl of pudding, I felt some Hard and spit the pudding out into another dish. I found a "Piece Of Glass"!!!!! Holly Cow, What Is Going On!!! Not Sure If I am going to ever use the mixture again!!! Without Sifting The Mix FIRST!!!! Glad I did not have any Serious issues!!! Quality Control!!!! Better Check Out Your Workers !!! In That Department. Glass!!! What Next? Gene

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sharon rice

Apr 22, 2019
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I cannot find roka blue spread anywhere in New York State and Florida. 15 shipping. This is ridiculous to me. A little 5 oz. jar. Not good for your company.

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Diane gialloreto. 8027 mark drive Verona pa 15147

Apr 13, 2019
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We got four box's of the jello pudding vanilla 3.4oz bar code 4300-20433 08 Nov 2020 19:39 DB06 the pudding was very sweet could not eat it

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Kim Jefferson

Apr 10, 2019
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What have you done to my beloved KD?The macaroni is like mush and the cheese has no flavour.I have eaten this since I was a kid and my kids have eaten it many many times.The last 4 boxes of KD my wife made up was horrible and she threw out nine boxes of KD because they ended up all the same...mushy and tasteless and these weren't boxes that were past their due date.As a lifelong customer I will not be buying anymore KD and will try some other brand.Who-ever change the KD should be fired immediately.

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vicki stone

Apr 5, 2019
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I have purchased Kraft jet puffed marshmallows for years. Recently I have been getting inferior product. The last 2 out of 4 bags I have purchased, 16 oz bags, have had no air in the bags and I could not even remove one marshmallow from the bag, The are so stuck together and sticky I have had to take them out in clumps. I have grown to expect greatness from all Kraft products I purchase and this is not acceptable quality. I have had the same problem at our Hy Vee store and Walmart store. If this is the way your marshmallows will be from now on, I will have to try other brands.

I thought you should know , in case this is isolated. ,Thank you Vicki Stone

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Patricia Bizich

Mar 17, 2019
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The package states 9 oz. After opening the package the portion sizes did not look right. This prompted me to weigh them on my digital Oz/Gram scale. 5 oz. 5 0z. This is deceptive marketing and angers me I am not receiving what I perceive as 9 oz of food.

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Patricia Bizich

Mar 16, 2019
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Immediately was suspicious when opening that the portion sizes where not accurate. I weighed them on my digital oz/gram scale. Advertised weight is 9 oz. on the two packages I tested. 5 oz respectively. 5 oz. 0 oz. VERY DISAPPOINTED !!!

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Sandra McCarrick

Feb 21, 2019
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I have always used Kraft Miracle Whip for my potato salad, egg salad, deviled eggs etc. and had many compliments on all of them. People asked what I used to make these things so good. I replied Kraft Miracle Whip.

We all know potato salad tastes better the second day but I have run into a problem with that. Anything left over until the next day becomes very watery. I had at first thought it was the potatoes but soon found that all of the things I made were watery if not used the same day.

Have you changed the recipe some where along the way that causes this to happen. If so you should consider changing it back. I have mentioned this to others and they have discovered the same problem. I don't like using mayo as it is to flat tasting but rather than throw leftovers away I may have to.

I…

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Ann Marie Pieski

Feb 14, 2019
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I bought extra sharp white cracker barrel cheese 8 oz. it was moldy. 04-mar-2019 s-10-12-07:53 It came from Walmart Scranton Pa.

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Jaci Glass

Jan 26, 2019
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Moldy unopened cheese, not expired!

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Diane Woodruff

Jan 2, 2019
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In the beginning of December 2018 I bought 6 packages of Philadelphia cream cheese. When I opened one of the packages the cheese was covered with a brown spot. 8 1412. I have purchased Philadelphia cream cheese for over 50 years and have never had this problem.

It is the only brand I have ever purchased. I would appreciate any consideration you could give me concerning this matter. Thank You, Diane Woodruff 1664 State Route 28 Mohawk, New York 13407

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Donna Moore

Dec 31, 2018
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I purchased Kraft Onion Dip today to enjoy tonight. Well I am sitting here eating it with chips and it is horrible! It is runny and the onion taste is very mild but terrible. I am very disappointed. It is the worst onion dip I have ever had.

I can't believe you sell such a product.

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Ashley

Dec 18, 2018
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Me and my family decided to have tacos tonight for dinner. We went to Piggly Wiggly in Old Hickory to purchase a taco kit. We got the Taco Bell soft and hard taco kit, I got home opened the taco kit and all of my taco shells were broken.

Other than that, everything else was good.

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Dennis Born

Dec 1, 2018
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Velveeta cheese now is not even edible, had to throw entire meal in garbage. Bought more cheese weeks later thinking I got a bad batch and cheese is still garbage. Cheese was changed and they say it is original. I liked Velveeta for over 50 years and it is now disgusting.

Has a gritty texture and bad taste. Does not melt. Leaves gritty taste in mouth.

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Rita Ho

Sep 21, 2018
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Purchased Kraft-Natural Cheese Expertly Paired-Mozzarella & Cheddar, expiration date is 20 Oct 2018...all molded over and haven’t opened package yet.

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Jennifer Bassett

Jun 17, 2018
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On June 16 2018 we bought a green onion premade dip 12 oz. Expiration on container said july 201? ( the last number of the expiration was not there) but it tasted horrible. Instead of a white dip it had more of a brown tinge to it.

Other numbers under the expiration date are 1110 b6.

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Patrick Forest Braman

Jun 12, 2018
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kraft company I purchased your 'Chunky Blue Cheese dressing' and found no chunks. Your dressing was blue cheese flavored ranch dressing. I just wanted you to know. sincerely yours Mr. Patrick Forest Braman

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Devanni Raya

Jun 9, 2018
0

This is disgusting. I'm sure no one wants spider eggs with their Mac and cheese. Had to throw the whole box out. Don't think I'll ever crave this again

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Bridgett Hooks

Apr 9, 2018
0

I have found a pair of safety glasses in our box of Kraft Macaroni And Cheese Deluxe. This is completely unsanitary! Someone was not paying attention in the packaging department. I was pouring the Noodles into the hot water when I started to stir and found this in it.

I had to dump the whole box. So it was a waste of money. This is the first time ever having a problem like this. Now I'm wondering if I'm missing anything else in our Kraft foods. Do I need to Change to Velveeta Brand? Very upset.

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Pat poole

Sep 6, 2017
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I bought 8 boxs of deluxe macaroni and cheese open the boxs there was no cheese I took it back to the market I got it from and they would not take them back I am very upset about this,on my daughter birthday

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Evone

Aug 18, 2017
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I purchased your Velveeta cheese in a 2 pound box and the taste was funny. I was concerned that the cheese was bad and threw it out. I paid $7.99 for the product. The bar code on the box is 2100005097 and was purchased at wal-mart in Elizabethton, TN. I love this product, but I am afraid to pay that price again and get the same results. Is there any coupons for the product to help with the cost? or could you send me a refund.

Thanks

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Tom Norskov

Aug 11, 2017
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On or about 07/21/2017 I completed an online form in regard to our disappointment in the Velveeta Cheesy Bites product we purchased. Basically there was no filling in this product and honestly was not a representation of the product as depicted on the box!

I completed the form with all the required information, product info, etc. This apparently has gone unaddressed as all we received was an e-mail noting we had shared feedback. Is that all Kraft does to address a consumer's concerns? We would welcome the courtesy of a response. Tom Norskov

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Sylvia Pena

Aug 10, 2017
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Tried to contact customer service but FAQ hasn't been updated since 2014. Look at your Fall 2017 issue: Page 14 recipe for homemade pretzels. 2/3 CUP of baking soda? Obviously wrong. Do you mean 2/3 teaspoon? Thanks. Great Magazine!!! Sylvia

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Cathy Sucher

Mar 30, 2017
0

I love Kraft foods, always have, many favorites that is my complaint. I found a jar of Kraft Mayo Real Mayo in bk of my cabinet with June 11, 2016 as when to use by date. I do not want my family to get sick but is it safe to still use this jar.

I always have Mayo or Miracle Whip on hand but this was misplaced on my segment shelving. My kids are all grown up but I have multi grand children and great grandchildren that still count on their grandma to make sandwiches for them. Please advise. com.

You do have the bar code # shown above. The other # above the bar code is 04050021040500 My printer is not working so cannot scan a picture of the jar.

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Cathy Sucher

Mar 30, 2017
0

I love Kraft foods, always have, many favorites that is my complaint. I found a jar of Kraft Mayo Real Mayo in back of my cabinet with June 11, 2016 as when to use by date. I do not want my family to get sick but is it safe to still use this jar.

The bar code is 0 21000 02632 6, 30 Fl Oz. I always have Mayo or Miracle Whip on hand but this was misplaced on my segment shelving. My kids are all grown up but I have multi grand children and great grandchildren that still count on their grandma to make sandwiches for them.

You do have the bar code # shown above. The other # above the bar code is 04050021040500 My printer is not working so cannot scan a picture of the jar.

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Mischel Clark

Dec 19, 2016
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For the last 30 years I have always used Kraft marshmallows when I make my fudge for my friends and family at Christmas. For the first time in 30 years that the marshmallows melt it and ruin my four batches of fudge.

I had to throw it away if you change the recipe I'd appreciate if you change it back so that I can continue to use them you can't use them if they're going to melt. So I just had to throw away almost $40 worth of merchandise because of Kraft marshmallows.

Just thought I'd let you know fix the problem Kraft, thank you very much and have a good day Merry Christmas.

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anne

Sep 28, 2016
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Followed the NHL kraft contest and won a $100 gift card to purchase items from the NHL.com Canada and unable to receive the items I requested as they are not able to ship to Canada. I tried to order t shirts don't have the size, like what a waste of my time. I have tried to order numerous items of interest but cant receive them..please rectify this matter, not pleased at all on this promotional contest.

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Linda Zimmer

Jun 15, 2016
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I recently purchased the Kraft 10 pkg Shake N Bake box but when I opened it there was only 9 packages inside.

Also of the nine only 5 were marked either Original or Extra Crispy. Will be a surprise when I go to use them. I use a lot of Kraft products and this is the first time I have ever encountered an issue with packaging and labeling.

I would appreciate if Kraft could send me another package. Thanks.

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Linda Zimmer

Jun 13, 2016
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I just purchased a 10 package box of Shake N Bake. 6 original and 4 extra crispy. When I opened the box it only contained 9 packages of which 4 were not marked either original or crispy. Will be a surprise when I go to use them.

I am happy with all Kraft Products I use but not happy about being shorted in my purchase.

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Bruce P Kinlen

Mar 23, 2016
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When using jar of Kraft Mayo, UPC 0 21000 02632 6, 23 APR 2016:49 CP 03, the oil had separated and mayo was running even though it had just come from the refrigerator. I did not use the the Mayo for my potato salad and opened a jar of Hellman's instead. Has anyone had success filing a complaint against Kraft food online?

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Sheri Hubler

Mar 15, 2016
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I just bought a package of your Jet-Puffed Marshmallows today. When we got them home and opened them they were all stuck together . I am unable to use them for my recipe. I have always used your products and have been very happy.

But these were just wasted money plus I needed the recipe for tonight. Just wanted to let you know there was something wrong with your product.

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margaret hare

Mar 11, 2016
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I subscribed to your magazine in nov 2015 and noticed that I also wrote another check in jan 2016. I have received three magazines within the last week both checks have cleared. I only want one subscription honored, therefore I believe I am entitled to a refund.

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Laura Lesniak

Feb 13, 2016
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Mio Fit Lemon/Lime Product - it smells like cleaning liquid and the taste is awful!! Not able to use. Have tried other flavors in the past and they were good. Please someone needs to give me the contact information or customer service phone number for Kraft Foods, Inc.

I would like a coupon for a replacement flavor.

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Glenn Donegan

Jan 27, 2016
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Every time I buy the hard shell dinner more than half of the shells are broken. Its hard to have tocos when you don't have enough shells. Kraft needs to figure another way of packing them -- three good taco shells don't work.

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Janie Miller

Oct 27, 2015
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This is suggestion only not a complaint about Kraft.. I love most of your food products and find their quality and taste exceptional. My problem stems from my inability to open your string cheese sticks. May I tell you first, that they are my favorite amongst Polly-O, Sargento, Cheeseheads, Crystal Farms, etc.

Anyway Lot # 04050026027100, individual Kraft Natural Cheese Stick was particularly hard to open. Scissors were needed to open all but 1 of them. I hesitate to buy them now because of this. My dexterity is NOT limited but many peoples dexterity is.

I can't imagine my grandchildren opening theses independently, so therefore they are not included in their school lunches. Could you improve your package design by possibly having the "peel here" flap looser or have one end longer to…

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Redden Georgette

Jul 30, 2015
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I bought the squeeze bottle of Miracle Whip for the first time and am very disappointed--I stored it upside down but after 3 sandwiches it got air-locked or something-no matter how much I shook it--I finally had to take the top off and use a long handled spoon to get more out-I am wasting so much of it and will go back to the jars because we love Miracle Whip but any one with arthritis cannot use that squeeze bottle--I don't know if there is a better way or not but

wanted to give you my feedback. I hope that the Kraft corporate headquarters reads my complaint!

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Anonymous

Apr 7, 2015
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We love the Nabisco crackers from Kraft Foods. They are thin and the butter on it is exactly how much it should be. I also love the planters of peanut butter. I use it for sandwiches and my kids love them.

They come in three types, one crunchy ,one creamy and natural creamy. The texture is very soft and tastes fresh all the time. Everyday my kids ask me to pack if for their snack box. It is healthy as its made out of peanuts.

It gives good energy to them and doesn't make the fat either. Krafts have other products as well and they are into the market since long too.

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