Kmart

I put an order in three times it keep freezing on the payment. Buying kids books socks etc

Even though stock shows as in store online when you get to the store the stock isn't there this has happened more than once over the last 4 months .so who pays for our time and petrol to go to the store that's meant to have the products we're wanting when the products aren't there

I live in Lenawee county Mi we used to have a Kamrt store I wish Kmart would come back to Ann arbor or Adrian MI they were always courteous friendly and the only store to carry layaway. I also liked how there clothes and shoes helf up.

And the fact that the clothes they carried for children were age appropriate I don't care for there rivals Walmart or Meijer I raised my kids on Kamrt and wish my grandkids could experience the same. Maybe they can come back with same quality of stuff but under differant company name call it kamart but instead of sears corp maybe under a differant coro.

Hoping and wishing to see there return in future as a lot of people in Lenawee we're very upset and disappointed when they left

I’m writing this to support your website forum. In no time in history has it been more important than now to address poor or outright malicious service.

I have no way of knowing if this Kmart caught or addressed the issue. The problem is an employee theft scam that occurred there.

The cashier fails to bag an item purchased, instead putting it behind the counter. If the customer comes back and buys the same item, the cashier gives the customer the item but DOES NOT ring it up. Two items are removed from inventory but only one is paid for.

It looks like the customer has two hats and has stolen one but the employee has the stolen hat, not the customer.

I’m not sure if Kmart has gone solely online. There is no way to complain either by phone or email. This is a cowardly corporate practice…

Missing item, I've been contacting for a year to request a refund.still not get the money back published just now Big company but poor service,They say they will give you a refund but never happen, will never shopping only with Kmart again, take 5-6 week to send and no responding for missing item,I even go down to the shop try to get the a refund they just put it back to you contract the head office and online service.

April 8, 2022 – Friday afternoon about 4pm. Went to Kmart Tamuning, Guam to purchase A dog kennel. I had to walk around the back location where Pet items, kitchen ware , household Fixtures/decoration to find a staff for assistance. I finally located a male individual who I asked if He can take down the large dog kennel that was on display at top of the shelf so I can purchase. Price on sale $99. The staff assisted me and also took the displayed kennel to the front cashier location for Me to purchase. He had to play the kennel by the Information booth/Manager station. The female That was assigned at the booth did not tell me that I couldn’t purchase the displayed Kennel.

She found another male individual staff to take the kennel to my vehicle.

April 9, 2022 – Saturday afternoon at about…

Hi, I stopped by the Kmart on riggs road in Hyattsville, MD - it was about my 5th or 6th time stopping, the store is going out of business. 99. The young man ask the supervisor, the supervisor went to look or check the price of the dress.

The Security guard starting getting loud saying things like "we are not going to just give stuff away" - I told her of course not - they didn't just give the stuff to me - the price was reduced because of no tags. The SECURITY GUARD started getting really loud!

SHE WAS EXTREMELY UNPROFESSIONAL AND SHE WAS CHECKING THE PRICES. SHE RAISED HER VOICE IN A VERY UNPROFESSIONAL WAY - AS SHE WAS SPEAKING IN A LOUD UNPROFESSIONAL TONE - I TOLD HER THAT I DON'T ARGUE - SHE PROCEEDED TO TALK OVER ME AND SHE REALLY GOT LOUD!

I JUST KEPT SAYING "GOD BLESS YOU!! she…

Here's the transcript. I dont feel like explaining again Thank you for chatting with us O Online Help Desk [email protected] Hide details To: N [email protected] Date: December 17, 2019, 8:37 PM Logo Here is a transcript of your last chat with us. General Information

Chat Start Time Chat End Time Chat Duration Operator Interaction ID Dec 18, 2019 00:57:42 GMT Dec 18, 2019 02:29:18 GMT 01:31:35 Kurt INT-va1appis16-1576630343979-600363 Tina (00:57:45 GMT) : Thank you for choosing Sears, where moments matter. My name is Tina. Who do I have the pleasure of chatting with? Visitor (00:58:01 GMT) : NICOLE Visitor (00:58:11 GMT) : 614239044553 Tina (00:58:13 GMT) : Thank you Nicole. How may I assist you today? Visitor (00:58:36 GMT) : LOOK THAT LAYWAY UP THERE SHOULD BE NOTES Tina (00:59:20…

45 am in Kmart In Burnie Tasmania, Upon reaching the check out area there was at least 15 people lined up waiting for service. All the people were lines up so they could be served by one of your workers.

( THERE WAS ONLY 1 TELLER OPEN ) I asked a girl which was standing there would it be possible to open a few more counters. 30 that afternoon. We were asked if we wanted to serve ourselves as far as that happening NO WAY I have a job and Im not working for your company for nothing.

07 am so for 22 minutes the area was getting more congested but the staff didn't care. From now on I will not be buying anything in your stores again. I spent over 6 hundred and 50 Dollars in your store and the staff couldn't even appoligise for the long wait .

POOR SERVICE FROM YOUR STAFF....

Customer Service, Colleen (in photos section) needs to walk out that front door and not return. She was rude to the little old lady before me and she was quite rude to me. She’s really had her time working for the company.

I went to Kmart Pacific Werribee and a lady named Catherine was very rude to me. 60 worth of paint tubes which one fully sealed and she refused to return. When I asked she made me to wait for another team member for 30mints.

I asked again and she was so rude and spoke with very rude way and I felt she was resist as she was giving me very bad look. Sorry I am customer of that Kmart for 16 years and that was the first and worst experience of my life.

I purchased shoes online from Kmart Australia on the 14 November to be delivered to the address below aiming to be delivered here to Nauru. Usually within 2-3 days Kmart delivered and informed me even after purchase they email and confirm details of shopping but I havent heard from them since 14 November. I contacted the address below and they said they havent recieved any parcel from Kmart for me so I am starting to worry. please let me know what is going on. I have attached a screenshot of my purchase payment.

Pauline Tomiki NRU 68 Pak Fresh Handling 5 Cyperus Street Brisbane Airport Queensland

Yesterday at your Browns Plains Store there wasn't anyone at the check-outs only the Auto Units - Customer Service NIL so left the store. Today at your Loganholme Store I lined up at 10.40 a.m.but you only had 2 people at the check-outs and finally served at 1105 am. I'm not sure what idiots you are employing as managers but wouldn't it make sense to have 2 " Separate Lines " instead of the one entry isle. i.e. one for Self Check -out and another for Customer assisted check - out. I complained to one of your managers who then informed me that it was now being cleared with more staff ( One more person ) - So it took 25 minutes for your managers and staff to realize they had a problem ?? Incidentally there were over 20 people waiting in line.

If this is how you want to treat your long term…

My daughter bought 2 bikes about 29/10/2019. Unassembled.

I took them into Kmart on the 3/11:2019 for assembly.

They rang me 5/11/3019 to pick up.

After work 11 pm I went to Kmart penrith to pick assembled bikes up.

Had receipts.

On the way out I showed the Man on security the receipts.

He questioned the dates. He also refused to listen. I asked to see the store manager. She came some time later. She understood about bike assembly.

The security guard intimidated me and refused to let me leave even though I had a valid receipt for my purchases. He intimidated me.

While I was waiting for the manager he asked a lady who had just paid at the cash register if he could search her bag. She said no so he grabbed her bag to look in it. She pulled it back and left. I was there all that time…

Good afternoon, on October 20th 2019, i was shopping at Kmart Cannon Hill, I was in the men's section and as i was leaving the aisle when a staff member ran a trolley into me, injuring my ankle. It would have been impossible for him to see me as it was packed to over the top, He couldn't have seen over or around it, he said it was my fault for not looking where i was going and

took off, finally a manager came to see what was wrong, I told her i needed to sit down, I had to limp to the front of the store to find a seat, just outside the front door I was visibly shaken and felt quite sick, The manager finally came out and said she would speak to the person concerned, I gave her my phone no and email.

I was offered no assistance or even asked if i was alright, I have no names, maybe that's…

It says remove me but have you tried to do that yourself, it’s very difficult. This is on most of your pet toys.

It says remove me but have you tried to do that yourself, it’s very difficult. This is on most of your pet toys.

I order four tops paid for delivery then you sent only one top out saying other stock not available, I wouldn’t pay the delivery for only one too that cost $12:00... so you send email saying you will repay for my tops that are canceled ..

I’m not happy paying almost the same as the $12:00 top in delivery fees! I’m not a happy customer as this is my first time dealing with Kmart and this happens .. still waiting for my refund and will not be shipping on line again.

Is I’m nit happy at all with the outcome ... awaiting for your reply l, thank you

i have tried to order from the k mart site and cannot change pickup store. they keep saying my store doesn't exist. they want me to go to a store 100 miles away instead of a store 10 miles away for pickup. i cant use both.

why in the world would you keep sending me freecash and not let me use it, i do not have this problem with the sears site. to use shipping i have to pay as much as the article cost. you people are too hard to work with,i am going to stick with sears and not bother with the k mart site.

i am very disapointed with you. i have no k mart anywhere near me so going to the store is out of the question. i would shop with you often if i could deal with your ordering site!

I regularly replace my soda stream bottles at Kmart, and the cost has always been $19. Today while on holidays I replaced a soda stream bottle at Batemans Bay Kmart, and was charged $20. I enquired about the price, and the staff member told me that the cost was greater because batemans Bay is classed as a remote coastal town, and therefore the higher price is charged.

I find this outrageous. I honestly thought that Kmart prices were the sam e everywhere. Not happy about this price hike.

Upon leaving the Kmart on South Military Hwy in Chesapeake, Va I was asked to give my receipt which was no problem. The problem started when the next lady behind me proceeded to give her receipt to the door greeter he said "no worries" but she had twice as many things as me with nothing in the bag.

I did not want to cause a scene which I very much so should have. Nonetheless quite frankly I'm glad you guys are closing. I thought this location was off for sure last time I came; now I know I am certain your customer service is garbage. Thanks for nothing.

Went into shop to collect my delivery was sent down to the second floor to customer service and there was absolutely nobody on the floor for me to collect my package had to rush back to work with no package gotten wont be ordering again from here.

I bought a costume and it has a rip on the arm i can't return it because if final sales due to store closing i contacted them the same day and nope they said

I live in Hollister and wanted to give kmart another try so I bought beautiful cooking bot and other utensils to go with it.Turns out his sister has one just like it that was their mothers so she gave him that for his birthday. I went to return and you have a 45day return policy even when you have the receipt. You will not survive, Target is getting all of your business. Hollister needs 2 large stores to shop at but kmart makes it so difficult to like.

Denise K Barton

Thank you

Hi , I am writing to complain about a product that I purchased and is of very low quality and probably faulty. Before 45 days I purchased 3 rugs for $70 each. Since than they keep on peeling off,at first I though it would stop as they were new but they didn’t.

I would like someone to look into it and I would like a refund.

2 months going back and forth with Kmart customer service corporate store and my bank and no one can help I went to the store in Farmingville ny and got double charged and when asked about it they told me I would get it back in 24hrs clearly it’s 2 months and still nothing I’m really sick and tired of poor customer service and only being transferred back and forth to same departments looks like I just lost out on 118$ Shame on you Kmart glad you are closing down u don’t deserve no customers

Have had bad experiences with rude staff at Kmart MT gambier. I am 71 with a disability, having balance, hearing and eye problems etc. Do not think any one let alone someone in my position should be treated like I am stupid.

Sadly the lady that served me yesterday was very abrupt and impatient toward me, we live an hours drive from Mt gambier and it's a novelty to shop at big stores, sadly being treated unkindly makes for an unpleasant trip, walking away with tears In my eyes!!

I purchased some women's underwear took 1 pair out of the packet and realised they were the wrong one. I tried to return them and was told I couldn't. I was told if they were fixed together I could. I don't see the difference and there is no signage saying you can't return them.

All I WANT TO DO IS exchange them.

The pay area at Kangaroo Flat is in the centre of the store. As you leave the store you are subjected to a search and vetification of your purchaces and your bag is searched. If you are concerned about thefts why not put the cash registers at the exit point.

Where do your staff get the power to search. The police can't search me in the same circumstances unless I am under arrest. Very dodgy practices which should be changed.

cashier made mistake and advised customer service would rectify...customer service made error after error and we ended up with incorrect refund and lost our $5 coupon in the process which they refused to re-issue...called main customer service, could not understand a word agent was saying and when requested a supervisor, she hung up phone...called back and was advised no supervisor is available on floor...I have been a loyal customer to KMart for over 50 years and guess I was blinded by inept service before...small wonder why so many KMarts have closed...will be looking for a different venue...

I want to report a claim on a Kmart manager on10 mile in dequinder in Michigan she was screaming at my son 6 years and nephew 4 years because they were running and we told them to stop they stopped running 10 minutes later she screams again and they weren’t running I told her why r u screaming at them there just walking and

she said take them out and continue shopping we told her were not gonna take them out and she just told us to get out of the store. And she said she will call the police for no reason. My 6 years old son has type 1 diabetes and she screamed at him for just walking and he got scared and said I wasn’t running anymore.

4MM Cashmere Rope 22”, for my husband as a Father’s Day gift. After only a few weeks ware it came apart at the clasp. Orig. 60. Jewelry dept. 26 CAT 21 SUBCAT 6 SEAS 1 KSN 0-075938-332, bar code 0 98087 82402 2 recognized the problem but because I didn’t have the receipt, would not return my money.

I provided the bank statement showing the transaction. They ignored me and brushed me aside. I am a long time KMart customer and didn’t appreciate how I was treated and would like someone in management to handle this matter! com

The Kmart near NYU has the most hideous customer service people as cashiers I have ever seen. I am 59 years old and this is the first time in my life that I reach out to a store to say.

You need To change something. It wasn’t just one visit. It was 3. All three times one more Self righteous angry person after another. There was a disdain for the customer that I ha E not seen for years. There is just to much competition these days for the kind of behavior I saw.

They would not throw an empty coffee cup away. They bossed Le around like I worked for them, they treated me Like I was some rich white person that owed them a favor.

Meanwhile In other Parts of the store the employees were kind, nice, human. Shame On you Kmart. Why would I ever spend another $700 again to set my daughters up in…

The behaviour of the Customer Service Agents was pathetic.

Please review the video recording of Groove City, Ohio Kmart store Customer Service Desk - between 6:30 PM and 7:30 PM.

Customer Service person claiming to be the manager but was not. Was not even wearing batch to identify herself.

Kmart is losing customers and with this behaviour will be worst. Now you know the reasons with recordings

when I enter I took trolly but inside small bouncing ball over there. My son just put out the ball, ball went little bit far. Front door staff was very rude behave with my kids. When I say you can talk with me, you are staff, you can't say this kind of behave,but he is continuously arguing with me.

Pls I will say, if you recruit then obviously check the staff behave. I am very upset for this kind of behave.

Hello. I am a journalist in NYC who just had a terrible experience at Kmart. I went to Kmart (NY NY 10003, on Aug 12th 8:15 pm) to return a product (short pants) I bought for my father, because wrong size.

I had the receipt and credit card, but not the tag since it was a gift to him from last month. The lady at the "customer service" (Paulette) was not helpful right from the beginning. " (SIC). I was shocked.

Is this how to treat loyalty?! 20 purchase?! I left. I called customer service. They did not care either. Enough time wasted.

I've repeatedly experienced rude and disrespectful employees at the 770 Broadway location in Manhattan NY. Yesterday I was embarrassed and humiliated by a worker when trying to use the restroom as he repeatedly questioned me when I asked if he could unlock the bathroom door statements such as "are you going to pee on your pants " and

"how bad to you have to go" I find this very inappropriate and humiliating and I would like too see some action taken as I've experienced this many times before in this store such as asking a cashier how many rewards points and was told " we don't do that here " and had yo beg and plead to get the info I wanted. Completely unacceptable.

I've witnessed experienced this same behavior expressed towards other customers as well. I would like to be contacted…

I purchased two pairs of shoes, one black and one gray. I tripped 3 times with them. Was away in Atlantic City and tripped and fell flat on my back. Paramedics were there. I can get proof for you if you need it.

They wanted me to go to the hospital but I said no. I hurt my back, my hip, my hand, my knees and elbows. The shoes are black canvas with white rubber bottoms. If you need pictures, I will have my son take a picture of them and send it to you.

I love Kmart but this really turned me off. If I have to take this further, I will. Please respond asap.

I have been using Kmart pharmacy for years to fill my buprenorphine, then today I bring my prescription in and she says they can no longer fill these meds because to many people are getting them and they've been blocked from ordering them??? How does this even happen I went to Walgreens abd they were surprised by my experience with a pharmacy I have come to know and respect.

The pharmacist did not speak to ne it was a tech abd she made me feel as if she was making excuses. I am just very frustrated and don't know of im being discriminated against or what's going on. I am planning to file a few complaints regarding this matter, along with a letter to the DEA RIP understand what's going on?

If these meds are being prescribed then how can a liget kmart pharmacy be blocked to order then it…

Trying to get the manger at store 3029 to help me with a warranty claim,but he has refused to talk to me on two occasions. Getting very upset about lack of customer service and concern on warranty issue.

To Whom It May Concern; My only contact with KMart was the two times in which I transferred money through the company. They took back then my phone number (which does not exist anymore), and other data.

I used to live in the States, but since Nov' 2018 I've been teaching outside of the States and intend to return to my home in TX in a year. Apparently, KMart has created a membership card or a credit card on my name, during the time I haven't lived in the States.

I received a request to pay for some shopping I did not do. I informed my USA bank not to ever pay for it and investigate what was going on.

I also receive very frequently different promotions with regard to my fake card. (account 7081-2475-5703-2913)

A screenshot of my so-called account is attached hereby. Please cancel the…

The woman serving us didn't tell us there was a 15c fee for a plastic bag, she simply asked if we wanted one. From the start, I had noticed the cashier was being a little rude because she just smacked his cards on the table instead of giving them back when he held out his hand. Once seeing the receipt we were surprised and a little upset that there was a hidden fee that she didn't inform us of. My dad felt this was very unjust and made his frustration known since we had been unfairly charged for something we weren't aware of.

The blonde woman who did the refund angrily told him to stop complaining and said the woman who served us understood and that he didn't need to repeat himself a million times, but I hadn't heard either of them apologise once. She was being incredibly condescending…

3pk C/Band Hi-Cut 9341105566710 $14 3pk Ultra Soft Bk 93411060333334 $14 Size 14. wanted to exchange for size 16 I am going to overseas so went to Kmart Whakatane to buy undies but unfortunately grabbed the wrong size in a rush and came home started packing in my luggage realized the wrong size.

Went back to shop in 10mins with receipt to exchange. The manager Dianne( 07 3063400) refused to return as the tag was not attached to it. On the receipt, it says 28 days policy, but she said she won't return because it's their policy for undies and tag has been broken, I would understand if I wore it, but it is not.

I requested the manager she didn't give me an option and rudely said no.

SINCE 6/3/3019 KMRT HAS FAILED AND REFUSED TO SEND EMAIL CONFIRMATION OF MY 6/3/2019 & IT REFUSES TO ANSWER PHONE FOR ME TO SPEAK TO A REP...I WANT TO CANCEL ORDER AND I WANT ANY KMART CHARGES TO MY VISA REFUNDED I DO NOT WANT ANY EMAILS FROM KMART.. UNSUBCRIBE ME ADAP.

l brought a $20.oo dinning set probably could not expect much the cups leaked and one cut my finger so l message complaints and told them 2 weeks ago they said that Werribee store manager will contact you well that bull he or here didn't no service from k mart

are you aware that chopping boards you sell are not a good idea, hardwood deforestation from India, should be from sustainable source. BAD

I visit USA every year and do most of my online shopping from Kmart. Up until this year I have had no problems.

However this year they dont seem to want to take my money on smaller orders. Constantly want me to call my credit card company for authorisation. Although I understand security is important, I am not prepared to pay the exorbitant amount to call my bank in the Southern Hemisphere for an order of less than $10!!! Ridiculous!!!

97 that one she brought over to me wasnt i said taht wasnt posted were did you get that no answer that is the price i said get the mgr . K mart i dont know what planet you get your employees from but if you want customers you better give these people aclass in how to treat the customer.

So for a few dollars you just lost another family that has been a faithfull customer of k mart and sears for over 50 years.

Called to figure out an I was shipped from this store. It was incorrect. Talk to a "supervisor" and she was very rude and basically brushed me like she didn't want to deal with a customer. Instead of taking my name and number to have a manager contact me she just told me to call back tomorrow sometime.

No specific time just sometime tomorrow. Then hung up on me. I have been a loyal customer for over ten years and worked with kmart\sears for 5 years. This is not how you handle a customer at all.

Hi I just wanted to tell you that Kmart messed up my order. They send me the wrong product and also they cancelled one of my other orders, I really don’t know what’s going on but Kmart needs to more alert on what they are doing.