Kay Jewelers

Visited Kay Jewelers in Manassas, VA (Manassas Mall, 20109) on February 7, 2019 (today) to have pieces inspected. While I was met with cordiality at first, the customer service went down hill from there. When making small talk with one representative as she completed the paperwork process, she interrupted me to ask a question and it was clear she had no interest in what I was saying. Once she was finished, she left to go do other things.

The second representative who inspected and cleaned my pieces (out of my sight) brought them back to me, laid them out on the jewelry mat that she had taken them away on and said, "you're all set," then left to go help a "purchasing customer," not knowing that I was there to purchase as well, since neither of them bothered to ask if I was interested in…

BIGGEST MISTAKE EVER!!!!!!! I was told I would receive my ring back in two weeks, I called into the store after that time had passed and no ring. I was told the pick up date was put in for 01/31/19 (the next day) and they would call; cool no problem.

I wait for a call the next day and nothing so I called that evening, still no ring. I spoke to who I now am aware is the assistant manager and he didn't know why it wasn't there. He put the store manager on the phone and she proceeds to tell me that the repair shop is backed up and they don't receive shipments again until the following Monday at 8pm.

" She said that was correct. At this point I'm irritated, but I understand places get backed up so I just have to wait. Monday comes around and I decide to call around 8:30 to see if they have…

Do not waste your money or time here. Ring turns finger green. Sent back 3 times for sizing and still wrong. After wasting all that time returned ring.

KAY'S JEWELER'S CUSTOMER SERVICE

In 2004 I began purchasing rings that were occasionally offered at a special price. It may have been twice a year.

In early 2018 I decided to give the one of those rings to my granddaughter and when I went in the girls that worked there found my account though it was very old and they were able to print the warantee and add my granddaughter’s name to the account. They cleaned and inspected the ring and gave me a box. I was very happy with their service. They also showed me on the computer all of the items that I had purchased over the years.

Now the problem. I have a second ring and a second granddaughter. I went in to the store and encountered two different employees. They could not find an account under my name as it was when I purchased the ring nor…

On Dec 16, 2018 I went into to Kay’s jewlrey store honestly just to look around with my husband. It was Kay’s in the Mall of Abilene Tx. I have wanted a new wedding ring set for quite sometime. The gentleman that was helping us was Very nice and helpful I cannot remember his name wish I could.

I did tell the gentleman we were just looking. I saw this ring that I just loved so I asked him how much? He told me the price then my husband applied for the store credit and he ran his information and the gentleman said he could use 4,000 in the store.

My husband is very frugal about his money but we do have money to pay for nice things he makes 100,00 a year and me 50,000 so we can afford a ring that we were looking at that added up to 4,999 that’s with the warranty. My husband explained that he…

I did a google review about my complaint and have attached a pic to here!

I went to your jewelry store In Janesville Wisconsin At one oclock today to get a battery in my watch. As I entered the Lady was helping another Lady with something so I stood at the counter and waited about 2 minutes and the asked her if she was the only one working.

She replied "No, hes in the back on break". So I waited another 5 or 6 minuites. As I then left, I told her I"ll take my business elsewhere. She then said "He will be out in 2 minutes or so".

She did not even care if she lost me as a customer. She should have told her fellow worker that I was waiting. I was just getting a battery so she figured no big deal over a cheap battery. I walked across the mall to the diamond center and had the battery replaced.

They told me that wasn't the first time Kays did that to customers.…

We bought a Wedding Ring Set in Feb. 2018. The first week it tarnished on the bottom and cracked. It had to be repaired 3 more times. Then a Diamond fell out. In July 2018, the Ring tarnished again and had a thin crack.

We wanted to return the Set and just close out our account. The Manager said we could not return the Set, because we were past the return date. Which is crazy, as the Store had the Ring more than us.

She said we could exchange for another set and subtract the difference. So, we purchased a new Set. Now we are being charged for both sets. The Manager said that she thought the first Set had been "paid off in full” so, the exchange was not allowed.

But, will not allow us to return that second set.

99 on Sept 5, 2018. The watch had to be sent out for the battery replacement maybe 6 weeks. The watch was scheduled for return on Oct. 15 ,2018. I received a phone call from Peter not for sure the last name that the watch had returned from repair.

When I went in to pick up the watch it was not the correct watch. The watch was gold NOT rose gold ! and did not have mother of pearl face. 26 2018. 28,2018. I thought it was my watch it is not rose gold but the face is mother of pearl.

Peter was the salesman who helped me and he was rude !! He told me that this very watched had been in the drawer since it was returned NO it had not and that that I had told corporate office that he had switched the watch I did not.

This not my watch band the face is the same but not the wrist band. I WILL NOT…

My daughter went in to Kay Jewelers at 9902 Gulf Coast Main St Suite 100 Fort Myers, FL 33913 to get her necklace shortened. The manager Michelle Dustin asked her if should would like to open a credit card and my daughter responded "NO" She proceeded to ask her why and she responded " I don't buy my own jewelry" the "Manager" continued to have a conversation about her personal life about tumors and

also grabbing my daughter's hand to feel her head all while using profanity with my daughter and at the end of the conversation asked my daughter if she wanted to use her Kay card. My daughter responded "NO, I said I didn't want a card" The manager replied "You have been approved for $6k".

My daughter replied again " I don't want a card". The manager told her not to use the card and it will…

I picked up my watch today after waiting two weeks to have it sent away for a battery change,. 00. when I got to the store the clerk asked manger why there was no price for battery replacement on slip.

manager gruffly and angrily said no price on ticket then we don't charge. I then asked if I could have three links taken out of watch,. I have been a long term customer at Kay's so plus years. 00! I was quite taken back by price.

00 but not without protest. Her unprofessionalism upon no price on the battery and then not revealing price upfront was shocking. 00 charge. I feel that the manager took advantage of overcharging when she could not charge for a mistake on the battery ticket.

I would appreciated a refund for this experience that will stop my patronage to Kay Jewelry in the future…

I stop by the kay jewelers in north gate mall Durham NC and I ask about my necklace being fix. The female associate asked when did I purchase I told her around the time I thought it was purchased. So she search and search but my mistake was it was in my name instead of my husband who I originally stated.

She repeatedly responded with the question of whether I purchased it from that store and I replied yes a older black man who one of your associates stated Mr Jimmy who has now retired sold me the necklace. 00 and change to fix it.

She made it seem like I was lying about my necklace being purchased from that store with the repeat of am i sure I got it from that store. All i want is to get the clamp fixed that's all.

I tried to send a copy of my receipt but it want let me upload but I do…

I added a wrap ring to my engagement ring. They told me it would be ready on the 28 of June. I brought the ring in about 3 weeks ago. It’s now June 28 and ring still not ready. I called the knightdale store in North Carolina the manager Denise not sure of last name was rude with me saying it’s not ready her tone was very nasty to me she hung up as I was talking to her in my ear.

I will never do any more business with Kay jewelers ever again. And the wrap ring I brought will be getting return as soon as it gets back. I will also be calling the cooperate office to let them know how there manager is treating customers.

My wife bought me a white gold chain. Very rarely wear it and it has broke 3 times in a year. When she bought it the offered her insurance which she agreed to. Later to find out they gave her insurance in the case she lost her job and couldn't make the payment.

I had to pay out of pocket fifty dollars the last 3 times on a 475 dollar chain. Well thats not my complaint this last time they call me and say there is some weak points in the chain. It can be fixed for almost 60 more dollars.

I declined and they said they will fix where it broke. So i go to pick it up today and the lady puts it on my neck. I paid and walked out. I take it off and show my wife the chain.

There is a gold looking piece where the sauder it. It looked like it went through a cheese grater. One strand holding here…

Today I took my ring in to have it cleaned and checked at Kay's in the Mt. Vernon, Washington Cascade Mall. The clerk was rude.

First she informed me that I wasn't on her I Pad and no longer in the files. She informed they had a new system and she would find it. She also informed me that there are so many Mary Hendren's that it didn't matter that my name, address and telephone had not changed for 50 years.

She never did find me. Then she put my information in the system but was mad because I did't give out my e-mail address. I don't use e-mail.

Finally, she did clean my ring and check it. But would not initial my guarantee saying that I had come in to keep up my maintenance agreement. She said they only do e-mails and she didn't feel qualified to put into writing that I had come in and…

I brought my diamond marquis cut engagement ring that I purchased from Kay Jewelers in the Acadiana Mall in Lafayette,La. I was told that my diamond was cracked and I needed to purchase a new diamond for my ring. I was upset.

I took my diamond ring to 3 reputable jewelers and they all said diamond was not cracked, but it was a feather in diamond (naturally made). I was so disappointed with that sales clerk. She is not a licensed jeweler and should not be allowed to tell this to customers.

I ordered a wedding ring for my husband online through Kay's website in April 2017. The process of ordering the ring online was great. I had no problems with any aspects of the online ordering process. My problem began 04/18/18 when I went to drop my husband's ring off to my local Kay's jewelry store (Southland Mall in Cutler Bay, FL) to be resized.

99 for a resizing fee just in case the ring had to be resized once I received. 99 plus tax because the ring has to be sent off to their repair shop in order to be resized. 74 and received a yellow ticket with the promise date of 05/05/18.

Fast forward to 05/05/18 at approximately 2:50pm my husband and I go into the jewelry to pick up the ring that was promised to be ready, only for the clerk to come back and say that the ring is not ready.…

00 from May 3-6. The bracelet was not available in the store so I ordered it online in the store. I was not able to get my free gift because the manager Ken said if you order online even if it is not available in the store this option was not available.

My thought is if the ad runs from 5/3 to 5/6 then it should be enough items available in the store to cover the advertised ad till the end of the advertised promotion. The ad did not state that if the item was ordered on line the free gift was not a option.

This is not good business promotion. If this can not be resolved I will report this to the better business bureau.

Have had 3 major issue with my 2 rings in the last 2 years!

Good Morning I ordered a school class ring in the Kay Jewelers, Oxmoor Center Store in Louisville, KY on 14 Jan 2018. The class ring was delivered to the store in March 2018. The ring was incorrectly sized by the store and to sent back.

The store rep stated that because of the error by the store; the ring would be sent back out and delivered back to the store in time for a scheduled school event on 20 Apr 18. In this entire time, the store never called to give an update or status as to what was going on with the ring.

I called the store numerous times being told that the order could not be found, I would be called back or no response from anyone at all. As of today 23 Apr 2018, I still do not have the school ring that was ordered.

I am very displeased with the service of the store and…

Please be aware that I have been a valued client with kay for over 10 years and I have purchased many of your jewelry. I had sent a 1 karat diamond bracelet for repairs in which came back with a note stating that the bracelet didn't have any repairs and they will go ahead and replace my bracelet.

I told the REP that I would like the same bracelet. The REP contacted a store in which there inventory stated that they had 1 bracelet left ( the same one like mine ) so the REP told them to please ship it and it would take approximately two weeks to come in so I went ahead and waited.

Three days later from the initial store visit the REP contacted me and stated that they wasn't able to locate the bracelet and they might have had an error in their inventory. 00 of a bracelet range that I can…

Went to the Marion, IN Store Monday. Took all our jewelry to be cleaned and diamonds checked. My EVER US diamond set has a loose diamond and they didn't check it, they didn't look like they were even touched. My earrings are never cleaned properly, I always find the dried crap on the back of the fasteners.

The last 3 visits we have had very poor service. We have bought thousands of dollars worth of jewelry from Kays and will NEVER EVER buy anything else. There is NO WAY all of our jewelry can be cleaned and checked within an hours time.

I alone had 13 pieces and our daughter probably had at least that much. Manager does nothing to help. We live in Wabash, IN so who is going to pay for our gas to drive back and forth to Marion???

We are DONE buying anything from Kays.

I still want to know why you have to buy two necklaces when you only need one but the only size your jewelry comes with is 16 inch but if you need a longer one you have to pay for two I believe that is discriminating against large people

My experience with Kays in Jonesboro Arkansas has been a horrible experience if it wasn't for my original sales clerk Ginger I would not go back there ever again. The first thing that happened is we had to order the original enhancer in a larger size could be extended to the size I needed I came in to give him my original ring so

they could solder it together and this was the first mistake they couldn't find the ring I ordered finally a girl located it in the display counter for sale. So at that time I gave him my original ring and the enhancer that I ordered to have soldered and size together they do not come together they come separate not soldered.

So when I get back to pick it up it was supposed to be soldered together and ready it wasn't my husband was Fed Up wanted to go somewhere…

I am so pissed with ur company it should b every tear begins with kays my wife and I have went through 3rd stage breast cancer this yr we spent 0ver 30k on her surgerys this yr 9 surgerys in total and for xmas all she wanted was this ring enhancer so I bought it from u guys.

wait 3 wks for it get a call its in cant find it for over an hr finally we find it on display for sale. then we sent her wedding ring off with the enhancer wait 3 more wks get a call and go to get the ring and its not even sodered together like we paid for.

its still 2 separate pcs. my wife was in tears. really after both her breasts removed from cancer you guys cant even get something so simple wright. I guess a person that can only afford 1200 dlrs aint good enough.

for a company like kays good job guys my name is…

Hello, I have been waiting until the holidays have passed before submitting this complaint. My now fiancé purchased my engagement ring from Kay Jewelers located in Rockingham Mall in Salem, MA on December 5, 2017. He proposed to me on our trip to Iceland right after he crossed the finish line as the 1st Spartan World Champion. He has since been all over social media and has had multiple interviews and articles written about it including the Eagle Tribune.

He was assisted by the 'manager' as he called himself. Short young man. My fiancé informed him my ring size was a size 6. My fiancé has never done anything like this before so he was hoping he would be in good hands with your staff. The man offered him a ring sized 6 3/4 and told him the ring would fit. Well, the ring most certainly did…

My complaint is with a manager in the Alexandria Louisiana North Mall Kays.

First let me say Kim is wonderful. She really helped us get the ring of my dreams. And ordered them in rose gold just like I wanted. It was the ever us ring set. The engagement ring came in first.

Then we get the call that the band came in. When We went in to get it Kim was off. So Another manager older African American lady with blond hair started to assist us. I started by taking my white gold band off and saying we are here to pick up the rose gold band.

She started rudely saying she don't understand what we want, asking if we have the receipt, we explained we didn't bring the receipt and started to give her the name we bought it under, she wouldn't take our name, she ask what date did you buy it on, we…

I tried to get my new credit for use and the person would not listen to me. I tried to tell him that I was not interested in any of the benefits because I am already disabled. He would not listen.

After I finally hung up on him I cut my card up and thru it in the trash. I do not need that kind of disrespect.

I tried to activate my new card. I told the person on the phone that I was not eligible for any of the disabled services because I am already disabled. He would not listen to me. I don't know if the card ever got activated.

I called and canceled it and then cut it up and put it in the trash. I do not like to be pressured. I pay my bills on time. And doing business with Kay Jewelers was a hassle that I don't need.

Loyal customer of over 10 yrs to your company and loyal patron of the garfield hts location for over 5 yrs. Today's visit was truly disheartening, the store has become race driven by only being helpful to people of color.

There was hip hop music channel being played, no Christmas music or decor of anykind, and I was passed over to get to the next person of color. I have spent hundreds of dollars with your company and this store, I cannot believe that this is acceptable to you at a corporate level.

I can honestly say I will never patronize that location ever again.

HORRIBLE CUSTOMER SERVICE. My son bought a ring there for his girlfriend. It broke (of course) and they say it's been discontinued so he needs to pick out a new one (of course). Long story short, He went it to do that but they won't talk to him because HE didn't bring the ring back, she did.

I was talking to a saleslady about this when a another lady walks by, and rudely interrupted our conversation, saying it was company policy. Then proceeded to get on the phone, completely ignoring a very unhappy customer! Found out it was the STORE MANAGER, KELLY.

AVOID this place at all costs! Their jewelry is junk and they don't care.

Kay jewler capital city mall PA. I went to get my movado watch links adjusted and they put scratches all over the gold finish and used the wrong tool at first all on camera.

00 for, and also I ordered a size 7 my fiancé went to a Kays at the mall in Rome Georgia where two older ladies were rude to her and very loud and gave her a hard time not finding my name in the system when another lady that helped find me after the other ladies struggled and so they measured her finger and

size of ring well turns out the ring was smaller than I ordered I believed they said it was a 6 3/4 which made me mad because I knew what I ordered. So they take her name , number, email and they also have my name, number and email aswell to And was told we would be updated on status of ring which we haven’t been notified so

I called the Kays at the mall and Jeremiah answered and he was nice and helpful and told me the ring was back and he didn’t know how long so I asked why I wasn’t…

On August 12th 2017, my wedding rings were noted to be missing a diamond during a 6 month warranty check at Kays Jewelers in Massena NY. They were sent out for repair, when they came back they had been soldered incorrectly.

They had to be sent back out. Then they resized my ring (made 1 size large) on error. They are still not correcting the problem. The rings have been altered from their regular appearance since the errors. There is also a sharp edge on the outside of the ring that was to be repaired and came back the same way.

The issue at Kays is File # 33437427 and Case # 33457039. I have a detailed letter that I tried to attach but was unable to. I am so frustrated and hurt that my rings were damaged and Kay's is not cooperating with me.

This has been going on for 4 months. I still…

Went into store in Indianapolis on east Washington street and no one would assist me or even speak to me lady was directly in front of me didn’t even speak so I left and took my money to Zales jewelry store

I purchased a wedding band for my husband in late August and early October we put the jewelry in Kay's fine jewelry cleaner and one of the diamonds fell out into the cleaner. I brought the defective ring back to the Deer Brook mall storefront location where it had been purchased on 10/11/2017.

I never received an email to alert me that my repair had been completed and was at the location for pick up. When I called on 10/2317 to check on the arrival of my husband's repaired band, Karen Favolora, the Kay's Representative that I spoke with went to check the progress and came back on end line to let me know that my repair had been returned to the storefront for me to pick up.

I came in to the location today 10/25/2017 on my short lunch break, only to discover the diamond was still in a…

Purchased silver chain 12/2016, since then the chain has broke twice and repaired. This last time I requested to replace this chain with another, since this one is of poor quality. I was told we had 90 days to replace or exchange.

My argument is 90 days after it was purchased, we had no idea the quality was going to be poor. We have been doing business with Kay since 1978, in which we purchased our wedding rings and have continued being faithful customers.

Up to this point we have never experienced poor quality in any of our purchases . I've always thought Kay backed the quality of their product and looked out for their customers best interest. I'm truly disappointed in the lack of wanting to continue to please life long customers.

My social security number was use to open an account without my consent. When I call to make a monthly payment the automated system “ told me that I have a open account and a individual account and which one I wanted to pay on”.

I press 0 and was connected and they told me that my SS was used and will not provide the name. I again call today and no want want to tell me anything.

We were talked into getting the ring of our dreams at Kay Jewelers. Customized. We were told if we didn't like it or came to conclusion that we could not afford it, we could return the ring or trade it in for cheaper one. Only to find out that since it was customized that we could not return it or trade it in. We were never told that since it was customized that we were stuck with it. This ring is way too expensive and I pleaded for them to help us and please free us from this burden since we were told we could return it. We were lied to so that Kay Jewelers manager from the Grand Central Mall in Vienna, WV could get commission on our ring.

We are good people trying to to do the best we can with what we have but what we have barely pays our bills the way it is without adding this ring…

they said I would get an email confirmation and now 4 days later, I haven't received anything. I called and they said they have no record of it being done. This was done at the Eastern hills location in Williamsville, NY.

The store manager Rachel was extremely rude and would not help me at all just kept saying call the 1-800 number for the Kay corporate offices. Now I have to waste my time to go back and have it inspected again when I already did.

When I went on 9/29 it took 3 employees to figure out the system on their iPad. Extremely upset. Very disappointed and unsatisfied. They gave me a case # 30737088 and said the inspection would be backdated to September. Why should I waste my gas to go back.

Customer service can't figure it out. Lost my order with Kay Jewelers number 57329821. The shipment has been completely lost. I hope someone at corporate can figure out what happened before I contact the BBB and file a complaint with the FTC over this.

My husband bought me the ever us ring in platinum at Kay Jewelers, which they don't sell in the store he had to have them make it for me as a surprise for our 25 the wedding anniversary. Well when it came in the size was wrong, the night he gave it to me it was too big so we left right then and went back to have it sized. Since they did not do it right my husband was very upset he wanted to make sure it was going to fit.

When we went to the store we had them check the size it was a 9 it was supposed to be 8 so after only having it 30 minutes I had to give it back which really sucked. Well they called 2 weeks later to say it was back we drive 100 miles round trip to rush to get there before they close not only did it still not fit it but you could tell where they tried to size it plus it…