Kay Jewelers

my husband died last December. I decided to have a custom ring made from my wedding ring. I went to Kay. I got my ring and loved it. Four days later the center stone broke off completely and is gone forever.

It was all i have left of my husband. 00. POOR WORKMANSHIP!!! I am beyond furious and devastated. I wish i would have researched Kay before I took it there, many horror stories on line.

So I made a purchase online it took money from my account but later received a email saying the order was canceled because of inventory.. here it is the 3rd day my money still hasn't been refunded.... so much for proposing to my girlfriend next week!!

This is a shame that I can't get my money back in time to get a ring for my plans next week... the system shouldn't let you purchase something if it out of stock!!! Very very very disappointed

I had a custom ring made by Kay Jewelers had the ring for three days and the $8,000 diamond ring broke off and they can't do anything about it no help whatsoever. I purchased the lifetime warranty for 300 some dollars and it doesn't even matter please do not go to Kay Jewelers they are horrible the workmanship is absolutely horrible no

Absolutely atrocious customer service.

I contacted customer service because I'd ordered online for Mother's Day. I ordered two and a half weeks before I needed it. The store hadn't contacted me about it being delivered yet, even though it was supposed to have been delivered two days prior. I contacted customer service, and they told me there had been an issue with delivery, and the jewelry was going to be sent back to their warehouse and shipped off again to the store. Which obviously meant it wouldn't get to the store in time for Mother's Day.

Customer service refused to expedite or overnight the jewelry once it reached the warehouse. They refused to just send a new piece of jewelery and put the original back in the warehouse. AND they refused to even CANCEL AND REFUND MY ORDER. Are you…

The cherry Creek story here in colorado the store mangager David is the absolute worse. , I asked for the assistant managers name he declined to give me his name. I asked him for his district managers name he told me Alexis.

Said he’s unable able to give me her number. I asked for the number to corporate and he disconnected the call.

I bought a $14,000 ring from one of your stores in Dec of 2020. I did get it inspected before and after Covid but they claim they have no record of it. I have spent a ton of money with your company and bought all the insurance for my jewelry.

I received terrible customer service from the Eureka store trying to get someone to handle this situation. I had my husband talk to them and they treated him just as harsh. NOTHING !! They are detached emotionally that this happened.

I was told I have to buy a stone to put back in it and given my rings…

My boyfriend bought me a necklace, after jus 3 days Wearing it broke, toke it back to the store they fixed it after few days after it broken again! Took it back again talk to the store manager and she exchange it for us, she She mention it then we should buy the warranty We did if you days after it broke again we took it back I said three weeks for the necklace to be returned to the store so

after two weeks and a half went to the store and ask if just in case my necklace has gotten back. Went in I explained that I have a necklace to pick up rudely one of the associates asked me are you in the account and I said no because that’s my boyfriend but

I’m just making sure everything is OK she was like well we can do anything with you because you’re not on the account. I explain again I’m just…

Hello my name is Teressa Turner , I have talked to several people about a bracelet I purchased several months ago. The problem is the bracelet kept breaking so they decided to replace it with another one (supposed to have been the same).

They tells me this bracelet was the same one . I promise you can look at it and tell this is a used bracelet that has been welded or sauntered down. This is my last attempt to get some kind of resolution or I will be going to the BBB or the media as this makes no sense.

my account # is 7631000027221700

They have had my diamond ring for almost 4 months . I originally brought it in to be sized. I went to the store after a few weeks they had the ring there but the back of the ring was cut open.

They said they found a chip in one of the diamond so it couldn’t be sized until the diamond was replaced . It had to go to corporate office to replace the diamond and then to regional office to be sized.

I’m am very upset it has taken so long. I believe something is very wrong, I think they lost my ring ! What can I do to get compensated ?

Their motto should be every snotty and bad attitude begins with Kay's associates. Every time we have gone in the assistant manager has been argumentative. She refused to look further into the fact that we had a warranty on one of the rings and was going to charge us for it.

The next day I brought her proof from their home office that we had a warranty on all rings and she still wanted to argue. I told her I didn't like her attitude and she told us we were the ones with a bad attitude.

Then today when we picked up our rings I was having a private conversation with my family about masks and the associate rudely interrupted me and told me I didn't know what I was talking about because they're privately owned. I work at two stores that are privately owned and if we're told a customer has…

I will never bring my necklace to Kay's ever again they have fixed it twice and they did not do a good job

I told Alex that I am in the middle of getting a house, Ergo a credit pull CANNOT happen. credit. told me its a soft pull. Alex tried to ruin my chances of getting a. home and lied to me in the process several times.

I would try another location. Alex cannot be trusted.

I was told that Marine will be sized and I will get it back by 3rd of April right before my birthday and my anniversary.. I received again a call pushing it out 10 days to 14 days because of people quitting.

We do pay for our jewelry and I am so fed up that I've been pushed out again that would be the second time with a different jewelry. I always bought jewelry from kay,s. But it will be the last time that I purchase anything from any of your stores because the customer service it sucks not friendly and unreliable.

This ring supposed to be my birthday ring and my anniversary ring. (35 years of marriage).... My name is Connie treat phone number 785-410 -7837.

my very upset. My boyfriend bought me a necklace for Christmas. Paid over $200 for it and I've only been able to wear it 4 months because the first chain broke twice so I bought another chain that was told it was stronger.

I spent $60 for it. It has broken twice. Tired of not being able to wear it. I want it fixed correctly or refund.

On Monday, 06/22/20 I purchased a ring from Kay Jeweler's online. The approximate delivery date of the ring was 06/26/20 but I see that after I made the purchase, they've added a notice about COVID-19 and deliveries will be behind schedule.

That's fine, I get it. I would however like to know what the approximate date is going to be, and I can't get an answer from ANY employee I've spoken with. One lady told me that it is coming from the west coast, and I will receive a tracking number that day (this was Saturday, 06/27/20) and have yet to receive the tracking number.

I have used the chat option just to get some information, but I get no answer only that someone will be contacting my via telephone, which has yet to happen. I just want to know an approximate date. I don't think this is…

Bought 3 diamond rings. All 3 rings diamonds have fell out. 00 wedding rings and a big diamond is GONE. I call the local store they just don’t have a clue when it can be fixed !!!!! We have spent a lot of money there. But no More!!

Hi my name is Dave W. I would like to voice my EXTREME DISPLEASURE with the Kay Jewelers Credit department. I purchased my engagement ring with an 18 month 0% rate which was to be due the same month as my wedding which was supposed to be April 19th, 2020.

With receiving no notifications with the hundreds of emails that Kay Jewelers overwhelms you with every month, not one mentioned that my promotion would be ending. 23) There wasn't even a notification that my account had been charged, nor was I notified that my promotion will be expiring, just a bunch of Mother's Day sales.

During that time I was going through the process of rescheduling my wedding for the first time, along with changing our honeymoon, and on top of that having to deal with my fiance getting surgery, along with work…

I purchased new wedding rings in January 2020. I was led to believe I was getting a 24 month deferred interest plan. When I repeated this to the salesperson and told what set I wanted. Her reply was “great. 99% Interest per month and saying I was never told this.

I am a senior citizen and had budgeted for the 24 months. I wanted to work with them at a lower interest rate or even return the purchase.. I have received three form letters saying the investigation is closed.

I'm super angry tomorrow is mother's day I haven't heard a thing about my order I WILL NOT be shopping here again......

Ordered a ring on April 22nd, paid $30 overnight shipping. The order date was expected to be May 1st. Today is May 1st and no shipping update has been provided, customer service reps are not being helpful to find out. I received an email that my order was going to be canceled! I never wanted it canceled especially when I have diligently called for help and guidance. No one helps only repeat common-sense information I can find online. I will never purchase from Kay's again since my money and business is not worth more than a 2-minute chat or 25-minute wait on the customer service line with no management staff.

Three-Stone Diamond Ring 1/5 ct tw Round-cut 10K Yellow Gold Item #: 580251104 $299.50 Ring Size: 8.5 Shipping Status: Not Available Estimated delivery date: May 01, 2020 Order T

Customer Service is unacceptable

Purchased a ring for $799.00 on Feb 18th 2020..tried returning ring an get cash back which we paid..to this day March 13th they claim not to have the money to give back..I WANT MY MONEY BACK! Plain and simple..whats the problem

I made a purchase online ( 3 items) on 2-14- 2020 and was told that I would recieve my purchase on the 26th and 28th. I recieved 2 of the items and 1 item I havent recieved. They charged my card for the whole order which they wasn't suppose to until my order shipped.

I made several attempts to reach out to customer care team and each time no one know anything about the item I didnt recieve and that someone will be in contact with me. This is not acceptable... your team should be more trained to handle situations like this instead instead of telling customers ( I Dont know what happened) and that I will recieve a email concerning the problem which I still havent recieve.

It seems to me that someone not doing there job . There is no way that it should take this long to solve this problem…

They are rude talk to I don't know how many people couldn't tell you nothing the same thing some didn't know what I was talking about I return item in store was due refund have my receipt nothing yet. I will not buy from kays no more. You tell them to find out they dt spoke to Rachel Deanna Justin Brianna corennia said Marie they talk to nothing yet

on Jan 16th I brought my wifes wedding ring in because she lost a diamond. we picked out a diamond replacement and paid for it to be installed and also to re glaze my ring. I called on 2-3-20 to see if my ring was ready and that is when she told me the diamond wasn't big enough for the ring and since she could not reach me that day she decided to put a different diamond in my ring!!!!! she never even left me a voice mail. Then she said it would be in and ready on 2-5-20 now its 2-11-20 and its still not available. Who gives them the right to choose my diamond for me???? and take this long for such a repair without the store calling me!!!!

504-432-5494

Kennie Durette

Walked into Alton Illinois store to order a mothers ring for Christmas and first off the lady stereo typed me and my husband as we both just got done working as I own a tester aunt and cooked all day and he runs a construction business and worked all day so we was not dressed our best she showed me one page of rings that I had to choose from as u have to order online only and

I picked one as my husband wanted to get me that for Christmas she continued to say silver is cheaper than gold as she stereo typed us that we could not afford it once it was ordered she did not print off a receipt for us or nothing as we payed with our debit card then when we was told it would come in it did not three more days later It finally did and had the incorrect stones in it so went right back in as my…

Brought my wedding band in for a routine inspection and diamond was loose, sent out to get stone tightened. Upon getting it back and the employee inspecting it. Diamonds FELL out! Sent out again. Upon getting it back the second time they told my it was damaged beyond repair.

Now im out a wedding ring they told me they would give me 30% off a ring and the employees have been very nice but it just doesn't quite replace my original wedding ring. Customer service was extremely rude and told me i was not getting my ring back.

I WILL be collecting my property damaged or not and going to a new jeweler

I have spent over 20 thousand dollars with this company one year alone in 2018 and have stopped going to local store bc of terrible service or employees trying to scam me and now I am missing pieces of jewelry that were never returned from repairs or orders and cant get a response from anyone and it's been almost a year! I want the president of the company to call me!

My fiancé and I picked out a beautiful ring but what sold the ring was the replacement of the beautiful center diamond we were promised by the associate that the new diamond inputted into the ring had more clarity and little to no color at all. After receiving the ring we had notice that their now seemed to be blemishes in the ring that was not there before.

I went in to ask for an experts advice and opinion and I spoke to Josephine who stated she remembered who I was and my fiancé and knows exactly what we want and how to fix it. She had asked why I had not brought my fiancé and I had stated I was embarrassed to trouble him for something such as this.

I felt comfortable as when I first came to pick the ring we worked with Josephine and I was confident she would take care of me as she said…

I ordered & was charged for a diamond necklace I getting my GF, Which was guaranteed to be delivered on or before Xmas Eve. At noon on Xmas Eve I received an email saying that my order was not in stock, & I would be refunded in 5-7 business days!

So not only did I not have my gf's gift, but was also out the $700+ spent on the item for 7 days! Completely unacceptable!

when I picked it up on December 15 2019 I was never so disappointed and frustrated in my entire life first of all the script that was showed to me wasn't the same it looks as though they engraved it with the tip of a extremely fine needle secondly,the manner in which they placed the lettering was unexceptable to me they engraved the writing in a circle now if they would have told me this is what to exspect then

maynbe I wouldn't have been soooo disappointed you can barely see and read it especially by it being in a circle cant tell where it begins or ends they kept asking me did I want it done over well at this point it probally wouldn't been back in time for her Bday this is the last thing I had to present to our Dauther from her DECEASED FATHER THE LAST THING and it all RUINED NOW on a…

I will NEVER again get anything from Kay’s! My wedding set and everything I’ve ever purchased has been from you. I ordered a personalized mother’s necklace for my Mother in law and ordered the 20 inch chain. I gave it to her and she wanted to put it on right away, only to find out it won’t even clasp around her neck.

I was on hold for 40 minutes when I called to figure out why it hadn’t shipped yet even though I ordered it in plenty of time before our Christmas with her. Then again called today about the short chain and again was on hold for 30 minutes before they picked up, and had a 30 minute hold while they figured out “what to do” only to find out they weren’t willing to help me.

I will never again be getting anything with such horrible customer service. You have ruined my MIL’s…

We purchased a ring September 17th and did not receive a ring (not the ring we purchased) until October 18th. I was getting married on October 21st. About a week ago after countless conversation with Kays customer service reps over the last 90 days, we receive an email message saying our issue have been resolve. Unfortunately, our issue have not been resolved. We still have not received the ring we order. How do we get the ring we order? Our 60 days for returns were up November 17th. We were not able to return anything because our order showed pending until last week. How are we supposed to return this sapphire ring and get what we order if we're passed the returned date? It is entirely unfair to imposed a date of return when our return date has expired.

To top it off....we should be…

Brought jewelry back. Paid with cash and a debit card. Store manager refused to out back any on my debit card. Then customer service said they corrected this and I would be getting a partial refund on my debit card.

Very very dishonest business ethics. Still waiting... was lied to. Also.... jewlery is overpriced for the quality

Hello my name is Kim, am very disappointed that about their promotion, which they don’t explain it clearly enough to me that if I don’t pay full in term of promotion then they will charge of 18 months back of the total charge, very poor customer services. I will never buy anything from Kay, it’s all, lies and scam.

I would give Kays Jewelers Greenbriar Mall location a -1 in customer service if I could. Left my ring for repair 6 weeks ago, was promised would be ready today. Went to p/u and told not ready give it a couple more weeks.

Called store to speak with manager to advise this is unacceptable and I would like my ring returned and I would take to someone else to fix. Manager became argumentative, would not provide me with district manager name or #- told shouted to me 'TAKE YOUR RING SOMEWHERE ELSE THEN" if I had it I surely would.

When I asked him his name he replied it was Cory and not to ask him again because he would not be repeating it. WORSE CUSTOMER SERVICE MANAGER I HAVE EVER SPOKEN TO IN MY LIFE". I will never purchase anything from this location or any other Kays if this is the kind of…

2 weeks ago I dropped off my wedding ring for it to be resized and cleaned. I go to pick it up today (on our 4 year anniversary) Like normal the lady takes her pictures of the ring. Once I received my confirmation email with the before and after pictures attached I noticed there was a stone missing.

I had to go back to the store and once I told the lady who I just picked the ring up from 5 minutes ago she responds I’m sorry I didn’t notice it because of all the sparkles and giggles in my face. I’m beyond upset because I sent it to get cleaned and resized not to come back with a missing diamond.

3 people in store signed off on the ring meaning it was good to go. As well as the people who did the resizing and cleaning of it. How don’t you notice that!!! I’m furious now that I have wait…

My Husband bought me a 6,,000 dallara ring from uses. I was given a free 1,500 free voucher to spend. I went today July 6th 2019 to spend the voucher with my husband. My Husband just recently had a liver transplant.

I made it known he was my Husband and he was still questioned about sitting in the store to wait for me to use my voucher. It took 3 hours to pick what I wanted to use this voucher on.

Then when I finally picked what I wanted for 1,500 hundred dallara. I was told every 300 dallara a 100 was taken off and that had to be paid. So after I picked my things I was told I owed 800 dallara.

My Husband was sick at this point. I ended telling them to put everything back. When my Husband bought me the 6,000 dallara ring we where told this 1,500 Dallas voucher was to spend on 1,500…

Sabrina, store manager from Garner NC lacks any desirable customer service skills.

First off, debating with the customer if they truly received an email confirmation and assuming it went to spam is bad customer service. Of course I would have checked this, before placing the call?! Only to state the only resolution is to stop in store to print the confirmation. What is this?? Going back in time!!

Seriously, I will not be spending any more money with this business, the contrite attitude was not necessary, especially for something so simple to solve. Thankfully there are other jewelry businesses to choose from! Buyer Beware.. stay away, not customer savvy, not worth your money!!

Hi I purchased an engagement ring in 2011 with the lifetime warranty. Recently the center diamond fell out of my wife's ring and she is devastated. problem because I had the warranty but when I went to the store, they said there are no records of inspections on the account.

I was surprised because every time we would see a Kay Jewelers, we would stop in and have it cleaned and checked out. Apparently it was not documented and now we are stuck. We did have had the prongs repaired once a while ago through Kay because they had shifted.

All of the people we have dealt with have been nice but we are very disappointed and I wanted to see if there was a way to make my wife happy again?? my warranty number is 1212/1649-0096 Please!

I went in the the store at Waterford Lakes, Orlando Florida. There was three people helping customers look at jewelry I stood by register for a little bit before I asked if there were someone that could help me pick up my ring real quick.

I complained saying that customers that are coming to pick up a piece of jewelry that they’ve already paid for shouldn’t have to wait 45 minutes to an hour to pick it up and that there should be someone to assist customers with getting their jewelry real quick. I had a friend come in and I was talking to her complaining about the horrible customer service.

One of the employees chimed in and threatened to call security on me for complaining to my friend. I told her to go ahead she’s still going to give me my property. It would be nice to actually be…

Brought jewelry for 6 month cleaning. Manager, Todd, made eye contact but then ignore us. It was awkward because no one else was in the store. He gave the impression of totally not being interested in helping! I asked if someone could help perform a 6 month validation. He was looking me up and down and then did the same to my daughter. Super CREEPY! My daughter went back two weeks later with a couple more pieces of jewelry and he did the same thing! He offered NO customer service, was rude and acted like we were not the quality of customer he was interested in working with. The entire visit was uncomfortable and has made me re-evaluate shopping at Kay's.

After the 2nd incident I called Kay's Customer Service (6/10/19). The agent called the store and got the same nastiness from Todd!…

They don’t serve police officers in uniform!

I went onto my local Kay's to upgrade my diamond ring. The ring I wanted to trade in was also bought at Kay's. I picked out the ring I wanted. I tried it on and looked at it very closely.

I was in love with it. So I made the purchase and was told about 3 weeks I will have my ring. 3 weeks later I went to pick my ring up. I looked at it and it had black Mark's on top of the diamond.

I complained to the manager about it. I was told the diamond had those marks when I purchased it. I said I would have seen it. She sat there and lied to my face about not switching the diamond.

I went to the Kay store in Tanger Outlet in Riverhead, and received the worst customer service experience EVER. " I assisted myself in finding a $799 pair of earrings I wanted to purchase. Mind you 15 minutes had passed and nothing from the sales clerks. up at a minimum.

Then one of the customers with the sales clerk was "just looking" and I do not understand how a customer willing to purchase is not even acknowledged not even once? I will never shop at Kay again! None of the stores!

This is not how you treat paying customers. These employees need retraining obviously bc they lost an ez purchase to not be able to close a deal. To make matters worse, my sisters fiance wanted to look at rings after I bought my earrings n he will be taking his business elsewhere.

I see why your chain is…

I worked at store #206!. I was sexually assulted by a co-worker and bc there are no cameras he got away with putting my hand on his penis and asking me to give him a blowjob! I took 2 weeks to go do ivf to get pregnant and Kay's put me out of work for over 1 month.

They then cut my hours. I asked for months about transferring. Andrea ,(new DM,) refused! I just transferred to#1237 * called in on my days off and Andrea refuses to pay my milage! Delt with nasty customer who said I was rude * I was training a new girl.

Customer was the entitled type! I got fired for being too nice to her. ***** There was no manager on that shift which is a big no-no! And again no cameras in that jewelery store. I have complained about co-workers taking my commission and it happens all the time.

Now Kay's…

My husband Anthony and I wanted to contact your company to tell you about an experience we had at the Kay Jewelers in Monroe Outlet Mall in Monroe, Oh, just outside of Cincinnati, Oh. The manager on duty last night was Doris.

My husband and I spend a lot of time and money in your stores in Cincinnati. We have visited this location before and were treated very well however yesterday was totally different. We entered the store and were not greeted at all.

There were other customers being helped. We continued to walk around the store, again no one acknowledged or presence nor did they say they would be with us shortly. We kindly waited to be helped. However it never happened. Instead, Doris assisted a couple at the register, walked in the back and never came out. Another associate, was…

58 ct. I am trying to sell this Ring but every jeweler I went to told me that this Ring isn’t worth pretty much anything because it is a clarity of V2. Flaws all throughout. I can not believe this.

Why do you charge so much for jewelry if the quality is so bad? I recently upgraded which I thought I did but guess this Ring ain’t worth anything either. I may have to get myself a lawyer because this is absolutely unacceptable.

I still owe on this Ring and believe I shouldn’t owe you anything

Took money out of my account and never recieved an order and they say there I nothing on file but $118 came out of my account.nobody will help with this issue.

The so called manager at your Turtle Creek Mall in Hattiesburg, MS is nothing more than a con artice and liar. I know this will fall on deaf ears but it sure as hell makes me feel better. In late Oct of last year I needed 2 18" pearl necklace and 1 20" pearl necklace for my two daughters and granddaughter for birthdays after Christmas.

David reminded me of slick talking used car salesman and should have followed my gut feelingthe and walked out But I did not, which I regret. He said that there was not one single 20" pearl necklace in the entire inventory of Kay's and I thought that is strange seeing that the Christmas buying season was about to start.

He said, I will put back( on to hold) three 18' necklaces and if I can find a 20", I will swap it out for one of the 18" ones. All through…