My name is Willie i contact corporate about some damage to my range rover the did a oil change on my truck when i left.
Your location in fort wayne Indiana my cover plate under the bottom was not attached and it came off.
While i was driving and they broke a oil cooling line corporate had told them to fix the problem order the part no one has got back with me for repair i went back in they keep saying the part did not come in yet
This weekend took my car gor an oil change i always get good customer service .but for some reason this time i am really desapointed with the service i received from employee alejandro solorio gonzalez store #3139 i was never asked if i needed any parts or told he had done an inspection on my vehicle if anything was needed very rude and unexperience person and not polite with customers when i ask if he checked my vehicle for any other issues he responded he did not needed to check.which i always get better service at orther times ive been there .if u need to contact me feel free to call 760-698 7720 thank you
Went to Jiffy Lube in Downey, Ca (on Lakewood and Imperial Highway).
I inquired about a engine flush wirh a oil change.
At first representative said only oul change would do then asked about flush they said you really need it.
So got it.
After I got home and talked to brother in law who is a mechanic said did not need flush.
Paid extra $89 for service not needed.
Need to know why I was misinformed just to get the ectra money?
Came in for an oil change.
Told the attendant what kind of oil I wanted with the window DOWN.
I surrendered the vehicle to them.
Then I was informed that he had locked the keys in the car and needed to slim Jim it.
I am STILL waiting 44 minutes later and they are still trying to slim Jim it.
Nick claimed the window was up.
Rancho Cordova Zinfandel dr
I paid 216.
84 on July 6, 2019 at Jiffy Lube # 3775 at 2836 Washington Road, Augusta Ga for oil change among other things.
On the evening of July 12 I was headed out of town when my car started pouring white smoke out of the rear, engine light came on, and it began to shake as I was pulling off the interstate.
Called a tow truck, they took to a shop in a town about 30 mins drive from where I live.
I got my car back on Tuesday morning, $109.
00 charge for them to fix it, check it all out, and tell me this: "found oil filter and oil drain plug left loose causing oil to gather in the skid plate which appears to have splashed on to the exhaust causing the smoke.
Technician was able to get additional full turn on oil filter & 3/4 more turn on the drain plug.
This style drain plug has a…
On july14 i took my truck to the Edgewood Jiffy Lube.
I asked the employee if he lubed the grease zerts on the tie rods because they were replaced.
I also asked him to check the u joints.
The truck was already out front.
He went out and looked at the front end.
He said they looked good , plenty of grease in them.
Didn't offer to pull it back in and grease it.
Isn't the purpose of grease zerts to allow you to put new grease in the joint?
The other employee told me the kid was having a bad day.
So, he can slack and not do his job?
To top it off, i left my $30.
00 waterbottle there .
Monday morning i realized that i had left it at Jiffy Lube.
Stopped by to get it and your employee took it home on Sunday.
Max called him , no answer.
He told me it would be there Wednesday when…
I had my oil change & an air filter change & when they installed the filter they did not properly put back the part they took out to be able to install the filter & it was making a lot of noise.
I went back to complain & the Manager,his name was Max that i have to wait in line since there were 4 cars waiting.
I told him all they had to do was to tighten the screws that they left loose but he said no. to wait would have been an hour & a half according to his estimate.
This is a part they had to take out to install the filter.
I had to bring it to my mechanic to tighten the screws up & it cost me $30.
00 because five screws fell off..
Paid for an oil change.
Air filter was supposed to be changed.
After getting home just a few hours later i opened my hood and saw the same dirty air filter that i was charged for and never replaced.
There was plastic paper left in engine.
Oil cap under car barely screwed on and was leaking oil.
I paid over $114 for this crap and want my money back.
I was ripped off and lied to.
I have been using the Jiffylube 2240 Springfield Ave Vauxhall NJ 07088.
The Supervisor there his name is Luis is the worst supervisor that Jiffilube has had.
For the 2nd time they failed to out antifreeze in my vehicle causing my car to breakdown on the side of the road.
I called Luis the suoervisor early in the morning on 7/16/19.
I told Luis that they didnt add antifreeze to my vehicle and that I will be there after work to get that done.
He said that he wouldnt be there but would tell the other supervisor Coleman about my situation.
When I called Coleman after my car broke down he said he had no idea what this was about.
Hung yo on me twice and refused to help me.
I have been coming here for years ans will never go back again.
I will alao make sure that I tell all my friends…
To Whom It May Concern,
I recently went to Jiffy Lube located on Leslie and Ringwell in Newmarket, ON Canada.
Not only was I displeased with the service provided by the gentleman working on my vehicle but I was "swindled" into a $337.
26 bill that I was not expecting..
I stopped by for a routine oil change when "Brad" the gentleman working on my vehicle explained that the Cabin Air Filter and the Mighty Air Filter needed to be changed and that the services combined with the oil change would be approximately $149.
99.
Without a proper breakdown or even description of what Brad was servicing on my vehicle I verbally agreed to these services.
After Brad had completed servicing my vehicle I was then given a $337.
26 bill for the initial oil change, Mighty Air Filter, Cabin Filter and…
07/12/2019 I AM FILING ANOTHER COMPLAINT, SINCE THERE HAS BEEN NO RESPONSE ON YOUR COMPANIES BEHALF.
I WILL BE PICKING UP THE MAZDA 6 (2012) FROM THE ROYAL PALM BEACH LOCATION ON 441.
I SPOKE WITH THE NEW MANGER THERE MIKE (VERY NICE PERSON), HE TOLD ME THAT HE WAS GOING TO GET IN CONTACT WITH THE CORPORATE OFFICE TO FOLLOW UP ON THE VECILCE SINCE HE WAS NEW AT THIS LOCATION.
HE TOLD ME THAT THE DISTICT OFFICE TOLD HIM THAT THERE WAS NOTHING MORE YOUR COMPANY WAS GOING TO DO TO REPAIR THE CAR THAT WAS DISSTROYED BY JIFFY LUBE.
MIKE ALSO STATED THAT USUALLY WHEN AN ENGINE IS CHANGED OUT AFTER IT HAS SEIZED, THAT IT ALSO CAUSES PROBLEMS WITH THE TRANSMISSION.
MIKE ALSO SAID HE TRIED TO JUMP STATE THE CAR TO CHECK IT OUT AND IT WOULD NOT EVEN BACK OUT WHEN HE PUT IT IN REVERSE.
THE…
To whom it may concern,
I would like to complain one of your most disrespectful employee of 1000 King Dr.
Suite 100 Daly City CA.
94015 his name is ARLAND (did not want to give me his last name).
I came up to him to complain that my car is already done for 20 minutes and I need him to process my paper work and he said he was busy because there are lots of customer.
He should have told me "I will be right with you in a moment to finish your transaction and apologize", instead he said "you must not come here".
In the beginning he was nice and help with a smile and all of a sudden he changed his attitude when I ask him to help me.
I ask him his name and phone number where to complain and he gave me a business card and wrote down his name.
I told him I will complain him to the District…
I have been a Jiffy Lube customer for at least 25 years.
Ninety percent of the time I have been happy with the service you provided.
But in the last two years something has changed.
Jiffy Lube employees have become incompetent, but what is far worse, they lie in order to cover up their incompetence.
Also, they routinely call their customers some made up terms of endearment like "Bud" or "Boss." I for one do not like to be addressed as "Bud" by someone younger then my youngest child.
Let me now get to the details of my last three visits to Jiffy Lube.
I was in Las Vegas, NV and a battery on my Acura started to die.
I went to Jiffy Lube.
A battery was ordered and delivered in about 30 minutes, but it was a wrong battery.
I clearly heard one Jiffy Lube employee tell another that he…
I called the Honda dealer, they said go to get your transmission fluid changed on my 2018 Honda Pilot 9 speed transmission that was slipping.
Had it done at Jiffy lube, the blew smoke from the start, we have one 99 service and 198 dollar service, we have to check which is best for your pilot. so it was the 198 surprise.
Took two hours with an oil change, didn't really see them do anything.
I paid pulled out, half a mile transmission is slippin, then check engine light on.
Called dealer, they said bring it in.
First thing said to me is if you used jiffy lube it might cancel your warranty on your transmission.
Hardin Honda said fluid looked dark, and a quart low.
Then they said Jiffy lube broke the silanoid sensor that sends fluid to the tork converter.
Really.. anything else.
Now…
I always go too my car dealship for my oil changes which is pro Jeep on 104th in Colo, but I bought a croupon and on June 3 ,2019 to get my oil change and they were very busy it took over 2 hours for them too complete my car had too pay for a filter too be changed because they told me mines was bad everything was great I even took your survey and give them a very good review because even though it took longer then it was supposed too be, took my car home and my son noticed that it was leaking oil so I called someone and they told me too give it time too the new filter and oil change too take so I did then I call on Friday and they said too bring it back too them because maybe something might have need too be adjusted so took it this after noon which is Saturday June 29th and your Manager…
The Jiffy Lube at 3301 E Skelly Dr Tulsa OK 74135 ruined my car after an oil change.
They changed the air filter but when I left, my car was shaky going home and the engine cut off before I could make it.
I had it towed to the dealership.
I called the Jiffy Lube and the guy said the air filter may have not been replaced properly.
I wasn't going to pay for the tow to a place that doesn't know what they are doing.
I have the bills and receipts for everything done that day.
An 87 dollar oil change cost me 255 dollars.
I've asked for a refund on the oil change.
I have been polite and reasonable.
I am not asking for them to cover what they cost me in repairs and the towing.
I will do everything in my power to make sure everyone knows not to use this service.
They take money from me…
I just got my oil changed for the last time with y'all 104 for a oil change I have been with you for maybe 15 years good bye
got oil changed.
80.
86 pulled up asked 3 times that my car get vacuum out good as this was my most important thing needed done.
I went inside when the guy called me to counter mentioned it again with a different guy at counter.
I sat down called my car was done opened car door horrible vac job especially on drivers side.
I asked for my car to be vacuumed again and the guy who had a name of andrew on his shirt said vacuum does not work very good when I asked to vacuum it out.. asked to talk to manager his name was jon.
I expected jon to take care of it........
He argued with me so rude because hes the one who vacuumed it out.
Jon refused to give me the employees name and andrew laughed and said its not his name he was just wearing someone elses shirt.
I left without car vacuumed…
I have been a loyal customer with all 4 of my vehicles in the past and present.
I change my oil on or before the date your technicians specify.
I recently moved to Tehachapi ca.
I have been using Jiffy Lube more often there lately.
I also work for the government at Edwards Air Force Base and very often use Jiffy Lube for over 15 work trucks.
I recently visited the Jiffy Lube in Tehachapi ca with my 2004 Mini Cooper S.
The technician stated that my oil bolt was stripped from the last oil change.
I told the employee that was funny because they have done the last three oil changes.
His solution was to give me a free rubber seal to plug the hole.
Unfortunately this does not suffice for me.
I will attach my qoute and hope that you guys will do the right thing and resolve this issue as…
I was there this afternoon get my tire fix and it blow up on a freeway I ask him is it safety to driver on the highway he answer yes I pay $31.
00 at Baltimore national pike I want my refund or gave me a new tire my car got in a rack on a highway at 8:40
I've been getting my oil change services at the Jiffy Lube Reisterstown MD 21136 location.
The last visit my tires were checked for air pressure and the caps were replaced.
Sometime after my visit I attempted to get air in my tires.
Only to discover the caps were on so tight they couldn't be loosened.
On today's visit for an oil change I informed the Manager of this and there was no reasonable effort to correct the situation.
Instead I was told about what took place with another customer for the same issue.
I try to remain consistent so I haven't had my car serviced for any reason requiring the removal of my caps from my tires.
When I informed the Manager that they were the last to remove and replace them I was told they didn't want to take the risk of removing them.
I explained my…
My mileage when I brought the car in was 159,00 plus miles.
The recommendations for next oil change was 125,000 :( The mileage was never verified.
The mileage on the customer information sheet read 120,000.
My oil change sensor NEVER went off so it looked as if the oil was never changed.
It was recommended that the coolant level be filled.
It was recommended AFTER service and I was going to have to get back on line and start all over.
I was told the tires could be rotated.
The tech(?) wheels out a dolly and was going to do it out in the parking lot.
What????
The rotation couldn't be completed anyway because it didn't fit under my Toyota.
I was going to wait in the waiting room but it was so filthy dirty and the smell was awful.
I could not go back there.
I wish I had a solution…
6/11/2019: I took my well-running truck into Jiffy Lube for differential and transmission fluid changes. (I had had my oil changed three weeks prior at a different venue which did not provide those services).
About three hours after i left, I was driving on the freeway, when my truck began shaking and smoking...and ultimately died.
I had the vehicle towed back to the same Jiffy Lube, only to be told that it was in no way their fault.
They didn't touch the oil.
Well they touched something,because my truck was running great when I arrived!
They said It was a coincidence and probably happened when I had my oil changed a few weeks earlier.
This is patently untrue.
The manager told me a hose was broken, the oil had all leaked out and that he had warned me about it...which he had not.…
I am concerned Mother.
My daughter took her car in for a routine oil change to the San Fernando store on Rinaldi and Laurel cyn on Friday morning 6/7/2019 I referred her cause a month ago I went to the same shop and had a great experience.
The technicians advice her that she had a damaged oil pan she declined service for it and just asked them for the oil change she requested, they said they would plug it for some reason? strange thing there was never any indication of any leak whatsoever.
My daughter drives her car to school and work I'm pretty sure she would have know of any leakage to the vehicle.
When she got into the car to drive home her check engine light came on and when she got the car home she notice not a lil leak but a pouring fluid that came out from under her car.
Not…
I took my vehicle for an oil change at jiffy lube Newport ave location in Costa Mesa.
They performed the oil change.
About a week later I noticed oil dripping on my garage floor.
I took it back to jiffy lube to have the work inspected and I was told by one of the employees that they had accidentally spilled oil all over my engine.
They used degreaser to clean it up and advised me that it would take some time for the residue to fall or burn off.
This kept on happening and my vehicle still leaking oil.
After I took my vehicle for an inspection they advised me that