Jeep

I put my Jeep Grand Cherokee in for warranty maintenance and I am on day 51 waiting on parts. Chrysler Corp has connected me with a customer care specialist and he hasn’t done anything other than take vacation. Disappointed in Chrysler, first non-ford I’ve had and it has turned out to be a big mistake.

I have a 2007 Jeep Grand Cherokee Laredo since 2015 only put a little over 20,000 miles on it it’s been in a shop more than I drive it first thing was cluster was bad sent it to a Jeep dealer had to send to New York to get another cluster that took over 3 months to get back then it was worse when I got it back sent it back $1000 + for that drove a couple weeks had to put new ball joints tie rods wheel bearings $600 + drove a week drove it backing up quit running sent to dealer now the computer is out of it another $1000 or more dealer said be done in a couple days that was three days ago haven’t heard back from them I think I got a lemon never in my life have I had this much trouble don’t know how they can sell vehicles they couldn’t even give me one wouldn’t take it

I have a 2004 Jeep liberty and I just put the spare on it, and today when Iwas inmy house I herd a load explosion sound. I seen a fender laying on the ground and then I noticed the tire on my jeep had exp,oded a nd blew the entire fender and wheel well off while it was parked.

Bought a new 2022 Grand Cherokee. Driving home from picking up the car the Auto Start/Stop indicator came on and there's a horrible noise from the side of the car. Dropped it off for service, Service Department never calls to update and CLOSES, leaving us with no car.

Spoke with the General Manger, ZERO ownership for their company's poor service, actually says "oh yeah, Jeep must be rushing cars off the line" because they're having a lot of problems with brand new cars, so the dealership knowingly sold a car with known quality/safety issues. " CHRYSLER JEEP DODGE OF PARAMUS, owned by Route 4 Auto Group, but there is no contact information for the ownership anywhere.

What a disaster of an operation staffed by people who are allegedly managers and directors with no concern for their…

Where to begin- I purchased my 2021 Jeep Wrangler brand new last year with warranty. 6 months ago I had a lift and new tires put on at another local shop. For 6 months I have had zero issues. Took it in to dealership to have tires rotated and oil change.

Next day tire pressure light comes on. Take it back to Jeep dealership. They tried to tell me some ridiculous excuse that the other place didn’t install correctly. Didn’t want to fix it, but after I insisted they did. Jeep drove fine for a week and then same issue happened- light comes on and sensors going crazy.

Took it back, they installed new sensors and the issue is still present. They want to tell me that it was the other places fault and that I need to take it back there. The foreman was very rude and when I asked him what the…

Went to this dealership (Planet Dodge) to shop for a Rubicon, to get all the info on ordering one with the specs I wanted on it. The first thing the salesperson told me was that besides the price, they charge a $5000 commission to sell me the Wrangler, I couldn't believe what he was saying, to me, this is a form of scam and wrong commercial sales tactics, maybe unlawful.

Our Jeep was taken to Taylor Jeep Chrysler Dealer in Taylor Michigan the end of November 2021 we got it back end of March 2022,,4 months! I had to rent a car which cost me $2800!! it was 4 months they kept delaying the repair kept finding different n things wrong.

Got it back a week ago and it was awful. hood not aligned and after driving on freeway discovered we had 8 lugnuts loose on the tires!! We could of been killed!! It has been a horrendous experience. I would like Corporate to make this right by paying for my rental...

maybe a couple of future Jeep Payments or a new Jeep!! Something that you can Make this right we have been loyal customers for a long time.

I have had my Stereo system go out twice. The first time, it had rained really hard. When I got into my Jeep nothing was working. nothing. The next morning it worked but everything had to be reprogramed. The Jeep dealer put in a new system. nothing.

I get home and had to reprogram everything. I had made an appointment for the dealer again but could not keep it,(work). There is an issue with this and it needs to be found out. I do not want to have to continue to have this issue.

I have taken my car to jeep three times now and I can't go two days without it not starting. I've spent 1500 dollars over the past month with jeep of Santa monica on the issue and another 800 with jeep of dtla.

I am on crutches because I tore my Achilles tendon leaving the lot. In addition It's hard getting there because the only day I can take my car their is on a Monday. I have had it towed once and had to jump it again after I've paid my 200 dollars.

I've been told to just bring it back without being compensated. It's cost me money to have it towed, I've lost time, and because I have no car I have been taking Uber to work, which is 60 dollars a day.

At this point I no longer want the car. I haven't been able to drive it since January.

Been in shop for 3 months waiting on wiring harness. They wouldn’t give me a loaner to drive. I have no vehicle no way to get around can’t go look for a job. This is ridiculous

I've been working on my daughters sound system on a 2012 jeep grand Cherokee limited and I for the life of me don't understand why anyone would ever want a jeep period everytime you work on something it's nothing but opsticle after opsticle I just removed her factory amp and sub and speakers but kept the head unit and after a lot of research and pretty much other unfortunate people that have to deal with jeeps bullshit customer service and

any kind of chat line or anything that you think is there to help you maybe just answer a question or two but the first thing they all do is ask for money so your telling me as much as people pay for these damn vehicles that they couldn't have some kind of hotline for people that normally fix things themselves to save money and

knowing that the job is…

, on December the second 2021. Conner was our salesman. The windshield has a long crack on it. We were told by Conner that it would be replaced at no charge. We have been going back and forth trying to get not only the windshield replaced but the plates as well.

If this is the way customers are treated, we will definitely do business with another dealer.

On 17 November 2022 I placed my 2015 Jeep Grand Cherokee in Antioch Chrysler to have a 40,000 mile maintenance service performed. RO 306726, vehicle mileage 40,130. 05. The vehicle was returned to me after the service the same day.

I noticed, on 19 November 2022 that a check Check Engine Light was on. I can't say exactly when it came on, just that I noticed it on the 19th. I don't drive my vehicle every day, usually just to go shopping or to medical appointments for myself and my wife.

I returned to the Antioch Chrysler dealership on 20 November 2022 (RO 306814) to determine what the cause was. I was told that it was defective spark plug(s) and not covered by my Mopar Vehicle Protection Plan #44473998. I was told that they, the dealership, could not get to my vehicle until Monday, 22…

I was never told I got 4 free oil changes and rotation. I asked them to extend jeep wave for 1 year they refused. So I'm out 400 .

Piece of shit wrangler JEEP = Just Empty Every Pocket

I was heavily pregnant and needed a big car, I seen a car advertised in hull which is 2 hours drive from where I live. I got there and the car was not the same as advertised it was a manual and not a automatic, the jeep garage apologised and knocked some money off.

I ended up buying the car and paying for warranty. I received a call the next day to say I paid the wrong amount for warranty and I had to pay more! The car was delivered to me a few days later it was dirty inside and had not been fully cleaned, also the passenger side window was not working at all.

I contacted the garage they advised me to book in with a local dealership they told me they didn't have the part for the window and would ring me when it was in, 3 months later still nothing....... Only having the car 3 months and…

Purchased a 2021 Jeep Wrangler Rubicon 392 from Teterboro Jeep in New Jersey. The salesperson [Sam} was so dishonest about everything. He charged me for things that were already in the price. He also added $2000. To the car for no reason.

He told me there was not a market adjustment on this car. Then the dealership was closing at 8pm so I had to sign the paper work but had to wait for them to send it to me 2 days later.

When I called him about it first he wouldn’t answer the phone then he told me that the $2000 was the prep charge. Hope this matter can be taken care of.

My jeep currently has approximately 9000 miles there was a major problem with the motor where number six cylinder lost all compression the dealer has recommended a complete engine swap out because of all the metal inside the engine. The warranty side of jeep is recommended a long block and putting my old accessories back on the jeep.

The big concern is that oil has contaminated the turbo as well and they have recommended a complete change. Jeep is refusing to do the right thing and replace the turbo as well.

One month ago my 2017 Jeep Wrangler was supposed to be getting a new transmission under warranty the service representative never once contacted me at any point about the status I visited the dealership three times simply to be told the transmission had not come after being told the 4 November 21 would be here today is the 11th I was also told if I needed a loaner vehicle I have to contact Jeep headquarters I have been without transportation for 30 days and

the service representative don’t seem to care till this day my last phone call to him he said he would call me back with status he never called knowing I been without transportation for 30 days. Could someone please assist me my name Johnny Walker my number is 254-319-7732

One month ago my 2017 Jeep Wrangler was supposed to be getting a new transmission under warranty the service representative never once contacted me at any point about the status I visited the dealership three times simply to be told the transmission had not come after being told the 4 November 21 would be here today is the 11th I was also told if I needed a loaner vehicle I have to contact Jeep headquarters I have been without transportation for 30 days and

the service representative don’t seem to care till this day my last phone call to him he said he would call me back with status he never called knowing I been without transportation for 30 days. Could someone please assist me my name Johnny Walker my number is 254-319-7732

THIS DEALERSHIP IS SCAMMING AND EXPLOITING PEOPLE DURING THE VEHICLE SHORTAGE.

We ordered a vehicle with an agreed upon lease rate and vehicle price. after waiting over 3 months we went to pick up the vehicle. Nothing was mentioned for the first hour as we are going through the process, but then they send us to finance only to find out they are asking for an additional $75 a month or another $4,000 down on top of the original agreed $4,000.

Should have seen this coming when they would not allow my wife to see or document the initial paperwork and order sheet claiming it was for their records only.

DO NOT WORK WITH THE DEALERSHIP THEY ARE FILLED WITH CONARTISTS. Because of the car crisis they don't care because they now have a vehicle on the lot that they know will be easy to sell. I had…

The first question I was asked when I phoned a jeep dealer is whether I bouth the jeep there. As I said "no" they said it would take 3 weeks to fix my vehicle (who has major issues). My sister in law has the same jeep and same problem.

She got services the same day. Should all dealers respect Jeep warranties? I phoned customer services who said they can't do anything about it.

It shows I gave Jeep 1 Star but I couldn’t give it any less. I bought my wife a 2016 Jeep Cherokee Latitude 3 years ago for valentines. She had it for less than a year when it needed a new transmission.

Now it needs repairs totaling over$5000. I paid $500 for the dealership to tell me what is wrong with the vehicle. I pick it up from service department and all of a sudden it starts leaving puddles of oil when it never did before.

Now the car is completely stopped in our driveway and not drivable!

Someone needs to address the poor service at Napelton Jeep Kissimmee. The dealership is a poor representation of your brand. From the foul language I had to listen to for 5 hours from these gentlemen who sit in I guess the finance room.

Too the 5 hours I waited for an oil change tire rotation and balance. It is so ridiculous. So many people doing nothing. You could get rid of alot of them because they are doing nothing. It's a shame. 10 years loyal to Jeep.

Sorry I am done and will be taking all my friends and family with me. But from what I see noone really cares.

Stay away from Jeep!!! Jeep Cooperation (FCA) has horrible customer service. I purchased a brand new 2015 Jeep Cherokee, nothing but major problems since driving off the lot. Recall after recall, loss of power, jerking, ticking noise, failure to accelerate etc., the same red flags associated with the 2017 Jeep Cherokee, faulty engines. Every complaint/concern that I made was brushed off by the dealership. Over three weeks ago, without warning, my Jeep literally shut off while driving on the highway, thank goodness I was in the slow lane, or it could’ve ended really bad.

I reached out to FCA for help, and not to mention, I did all the work for my case manager by obtaining all the R.Os and submitted them on his behalf. The assigned case manager, gave the dealership permission to repair my…

I purchased my 2017Jeep Cherokee new off the lot in June of 2017. I also purchased the extended lifetime warranty at the same time. My Cherokee has 27,035 miles on the odometer at the time it was dropped at the Ziegler Jeep Dealership in Plainwell Michigan on August 28th at 9am.

My Cherokee started stopping while driving saying to shift into Park or Neutral and tap the break to continue. The car was running but would not drive. It was shut off and restarted before it would drive again. It did this three times each day while going to work!

I am driving down the street when this happens! This is so scary and dangerous, especially since I am 64 years old and a female who works 5 days a week and I live alone! I need my car and the reason I bought a new vehicle.

Upon calling the dealership,…

I been waiting 3 weeks for new 5 speed transmission .this the 2nd time I had transmission trouble in this vehicle.plus wheel bearing went bad .and coil pack went bad.I still have to wait till 11 to 16th of september to get this transmission.this is very poor service .I even have borrow another car to go places .I hope this message does not go on dead ears.

Good Afternoon, i hope that you are well. I had recently been in a one vehicle car accident. I swerved to miss a deer and hit a tree head on. The front drivers airbag did not deploy. I ended up fracturing my spine and had to have 5 vertebra fused together.

I feel that had the airbag properly deployed the injury would have been less severe. i now have piles of medical bills and am in a lot of pain. I want to make sure that the issue is reported and addressed for 2017 Jeep Compass as it appears : the vehicles may experience loss of air bag and seat belt pretensioner deployment capability in certain crash events due to a shorting condition resulting in a negative voltage transient that travels to the occupant restraint controller via the front impact sensor wires.

Recall status recall…

5 qt. between 600 and 2600 miles this is wrong it should use no oil it is a safety hazard because it will shut down at any time when its low on oil what happens if i go to get on the highway and

i get hit with my kids in the cars because of this who is goin to take care of it then this needs to be takin care of not just mine but everyone that is dealing with this

I regret having to write this letter, but it is important to me that the customer service department is aware of the significant shortcomings of their products and services. A recent visit to the Antwerpen Jeep dealer (Baltimore, MD) for diagnostics on the cause of a failure of the HEMI MDS system has opened my eyes to the company’s views on customer service and quality. My findings are explored below.

Unacceptable customer service: Due to the nature of the MDS system failure, I had my 2007 HEMI Grand Cherokee towed to the nearest Jeep dealership on the 20th of May. A month and eight days have passed since, and it would seem as though nobody at the service center knows what the issue is. Do you not know how to diagnose your vehicles? Or have computers now made it impossible for modern…

) Walking into UMC in Riyadh, Saudi Arabia is never quick and never a nice experience. I have been there a couple of times now and it always takes 2-3 hours to finish what ever you went there for whether or not its just picking up your car or checking it in for a oil change.

) They didn't stock any of the suspension parts so it had to be ordered and this took 6 weeks. ) Cost for the components and service was close to 30 000 SAR for a car worth 55 000 SAR.

Not that I mind the cost, but I would expect the car to be in a perfect condition once completed and its not. ) Phoned twice and selected english where a Saudi person picked up the phone said something in Arabic and then put the phone down in my ear.

) Got my car back and even though I specifically asked them to check the…

I cannot get Jeep Only to answer or return calls in order to service my 2021 Jeep Cherokee with a pre-paid oil change. This has been a recurring problem since I bought the Jeep in October. Even calls to the 'General Manager', Josh have gone unreturned.

I just want what I paid for and a little customer care. I love the vehicle but will never buy another Jeep because of this abysmal dealer.

No complaint, just praise for the vehicle. It's a 1997 Jeep Grand Cherokee Larado with over 200K miles. Looks and drives like new. Many compliments about the vehicle . Even had a police officer stop me, just the look at the car.

I don't have the highest praise for the Service Team at Darcars, and I apologize that I don't.

In my past three recent experiences, I dropped my Jeep off on a Monday and didn't get an update at all during the whole time until I reached out to Tim Ralston.

I wanted to understand any updates to the status of my vehicle, but again this is my third time around with not knowing and having to chase down an answer.

I also felt that my latest experience, I had to interact with the technician and Service Manager (JD) to let them hear the issue that I initially brought the car up there for the first time. After three times and two different fixes, I have the same identical problem that I had from the beginning. After getting the front and rear differential fluids changed to address the noise…

I have a 2011 Jeep Compass. I brought it in for regular service, and discovered that the subframe was rotted out. This is a known problem with the vehicle, and there was an extended warranty on it. I never received notification about this extended warranty.

It has been expired less than a month, and the company refuses to work with me when it is their defective equipment, and their fault for not notifying me. Now, I will be out 2k because of their incompetence. The customer service staff is outsourced.

They are horrible, they claim there is no supervisor, and they do not effectively handle any problems.

I leased a Wrangler from Garavel Chrysler Jeep Dodge Ram on Norwalk, CT. They tried to increase the asking price after i gave them a deposit. I said no. So i go to the dealer to pick up my deposit and they offer me the price we agreed on.

A week later i get a call from John the finance guy telling me i had to come in again to resign the contract because the bank didn’t take the original lease contract. I went in to resign and all the original numbers were increased.

They charge $350 to register the jeep and on the new contract it was only $85. Every single amount was increased. When i ask about the changes the answer was “just be concern that the amount you paid is still the same” I paid my lease upfront so i could save money and they charge me like i was paying every month.

I purchased…

Extremely poor customer service

My 2015 jeep rubicon developed a oil leak from oil cooler on feb13 2021..it has been in shop at dealer where i purchased because i had a extended warranty when purchased in may 2018 ..i had taken in and filed a claim and was approved..they have had it 8 weeks and part to repair is a oil cooler housing kit and there are none anywhere..i continue to make monthly payments and my jeep is idle at repair shop...plz help

My daughter purchased a 2018 Jerp Compass one year ago. Do you know out of 12 months, the car has been in and out of the shop for 8 months. The vehicle was brought used, but actually it's considered a lemon.

The dealership for whatever reason wont write it as a lost. It's part of the Lemon Law! Hard working citizens have rights. You work hard for something and once you sign the papers, the dealership could care less. It's so unfair how you get treated.

Paying a car note and you basically have no car. The vehicle was purchased from Darcars New Carrollton Maryland. Never go there to purchase a car. They smile in your face at first and calling you "sucker" as you are walking out the door.

What is the purpose of having an extended warranty when your car cant get fixed.

Two years ago I have made my choice and bought the JEEP Cherokee in my home city L'viv, Ukraine. I have no complains whatsoever in respect of the vehicle.

Few days ago, I got a notification that the oil in my car has to be changed. So, I called an official Service Center in L’viv (вул. Городоцька 282). The manager was unable to respond to my request for the oil change. I called him three times and, at the end, I was told that the oil filter is not available due to COVID-19 situation in the world and disrupted logistics. So, the scheduled maintenance of my JEEP Cherokee has to be postponed for indefinite period of time. It was a big disappointment for me.

Needless to mention that now I cannot accomplish my plans and I have to use another vehicle of my family which has no problems with the…

52,000 miles on my 2016 jeep JKU and my fuel injector goes bad. Hair line crack in the radiator from the factory and never been off road. Jeep is a piece of crap if this is the type of product they put on the market.

A recall should be given.

Bought a 2018 Jeep Cherokee in November ! It has been in the shop for oil changes and now it is having to have a motor put in the vehicle. This process has been a nightmare and the service department and dealership has not been helpful at all....

I have a 2010 Jeep Liberty with a Sky Slider that does not work. I have tried multiple times to have someone fix this issue, and I continue to be rejected because no one is able to fix a Sky Slider due to lack of parts manufactured through Chrysler.

I cannot trade in my jeep at a reasonable trade-in value due to this issue. My Jeep is in excellent condition, with very low mileage, and I refuse to trade it in and get little to nothing for it. I have taken the jeep to different dealerships within my area, and am told that I am out of luck with fixing it.

It would cost me $5000 just to take it a part to see where the actual problem resides. I am not able to utilize my jeep to capacity. I drive it 5 to 10 miles a day because I am afraid the Sky Slider will blow off.

This is a safety concern…

why don`t jeep recall the piece of crap cvt`s a f***ing snowmobile trans in a jeep come on really

2012 Jeep Patriot Transmission failed with only 38k miles, warranty 36k.... called Jeep they said yes then called back and said no! Jeep mechanic & private transmission shop , said they’ve never seen a trans fail with so little mileage!

2000 off warranty of course! Both guys said Jeep should at least pay labor to fix it. Jeep est. 7500, more than the car is worth! Many electrical issues since we had the car. Daughter barely escaped injury pushing the car off the interstate!

I have been leasing Jeep Wranglers for my last 6 vehicles. I love the Jeep. I buy extra miles because I drive 100 miles a day. My problem is shouldn't there be different turn in policies for someone who leases for 10,000 miles a year and someone who leases 19,000 miles a year.

The dealer said I may have to replace my tires. Obviously, when I bought extra miles you knew the tires would be worn more than someone that has a lease for 10,000 miles a year. I pay for those miles which should cover wear and tear on my tires.

I am being held under the same guide lines as someone who drives a lot less than I do. I am very disappointed that I am being treated different than other customers, I turn my vehicles in and they are still in excellent condition.

I am a clean freak, I have actually had…

WE purchased a gas cannister from Jeep in Checotah, ok We picked it up FRiday and paid over $400 by credit card! Yesterday I found the same thing on line for $169 so today my husband went back to the Jeep dealer to return the unopened cannister! They said he could not return it !

2016 Jeep Grand Cherokee stalls while driving this is the 2nd time in 4 months this has happened and I was almost rear ended on a busy highway. you can read all the complaints! you need to do a recall or figure out this problem so the dealerships can fix it !!! purchased new 45,000 miles

I bought a brand new Jeep Cherokee in 2016. It was the third Jeep that I owned. Before I had 20,000 miles on it I began to have problems. I was driving where o live and all sorts of lights went on stating a transmission problem.

My car stopped and would not move. I rolled into a parking lot and called the Jeep dealer. A few hours later I went back to my car and it started up and ran. The dealership said there was nothing they could do now as it was running properly.

Then the thermostat went out my car and the transmission was not working properly. I took the car to the dealership where it cost $1,000 to replace the thermostat and again they could do nothing g about the transmission. They said the codes had cleared and without the codes they did not know what was wrong wotj the car.

I…

John Canesa 925-451-4646 2017 Jeep Cherokee My car was deemed a lemon on 7/25/19 by Allyn Brown. Stericycle has dropped the ball on this I need help.