Hertz Car Rental

I have rented a car from the Herz on 145 John Glenn Dr. in Concord, CA 94520 starting September 3rd to September 18. when I returned the car they said it smells like smoke and that it is dirty inside.

I did not agree but I did not want to argue with them either so I offered to take it to the car wash. Today they called me and said the manager was "gasping for air" when she checked the car.

On top of that they have just noticed today that there was a crack in the visor and they were going to charge me an extra $300. I have tried to talk to the manager, Bria Johnson but she was rude and did NOT want to hear anything I had to say.

I feel that because I was nice yesterday and did not want to argue with them they are now just trying to push as far as they can go to charge extra. I am a disabled…

I am a very disappointed customer. I have been a Loyal Gold Customer for 15 years and the lack of Customer service I have received is astounding. I reported a theft at one of your locations 7 days ago and no one has responded to speak to me about it.

I have requested multiple times to please speak with someone investing the case as I have great detail and supporting documents that can be helpful to the resolution of this case. I have also called in three times and spoke to customer service reps: Sharon, Naomi and Dari and requested to speak to a supervisor.

Each put me on hold for a very long time only to disconnect the call or transfered me back in a que to start over. Does ANYONE at Hertz care about the customer anymore? CAN SOMEONE PLEASE HELP ME!!! I can be reached at 404-596-9932.…

I rented a car on 8/5/2019 thru 8/12/2019 it was an insurance claim so the insurance paid for 30 days at 30.00 a day and I paid the difference. I called the the place where I rented the car three times to ask for a summary of my bill and I called there three time for tree days and they said that they will call me back and no one has called me back.

We rented a 2018 Toyota SIENNA Mini Van for 1-week to go from Dallas TX. to Las Vegas, New Mexico. The service engine light came on. I called 1-800-654-5060 for Road Service after we made it to our destination. I was informed after many calls to Hertz to pay for the oil change and when we return to the rental location in Dallas that I would be refunded.

I was given a CASE# 190259038. On 8/21/19 we took the Van back to HERTZ at 2909 Forest Lane 500 Dallas TX. 75234. This was one day early and the Van was full of gas. I presented the key and the receipt from the oil change to the HERTZ Personal. 67.

I got very upset and they told me to call HERTZ, I said am I not at a HERTZ place of business? The name HERTZ is all over the place. I call HERTZ and wasted a number of my cell phone time.

I…

State Farm Insurance sent my son to your business to rent a car while his was being repaired. Your employee told him he neeeded this insurance which he understood to be a one time fee of $22 dollars. He rented your truck which State Farm paid all but $6.

a day he was told by your SALEMAN. He has full coverage and 100% comprehensive insurance at State Farm for his truck you would think your SALESMAN would not tell my son he needs insurance. That is a ploy to make more money.

He rented your truck for 16 days and they charged my son $22 dollar a day for insurance plus taxes and he did not need at all. My son received a bill of $1191. + and also charged him for seven more days of rental that he did not have your truck.

He returned it to the ABRA business when he picked up his truck that was…

I rent from Hertz several times a year at the Tallahassee, Florida Airport. On July 19, 2019 I picked up my rental and much to my dismay, while washed, the interior was not cleaned. There were toothpicks and bobby pins in the front and back seats and it looked as if someone had put their feet on the dashboard.

The camera window was not clean either. This vehicle was a 2018 Chevy Equinox and upon opening the hatch, it was too dirty to put my luggage there. This was a hot day, I was alone and too tired to go back to complain after flying for several hours.

If these means anything to you, My RR was 914493764 and the Res J07425390F7. The vehicle was returned to same airport on July 29th. Both coming and going at the counter, the men working there were very nice and polite. No problem there.…

I rented a car on June 4, 2019 for a dates 7/31/2019 thru 8/06/2019. The reservation was to reserve a Jeep Grand Cherokee or a Ford Edge. The date of the rental the Manager Evan Coleman tried to give me a Rouge instead which is a smaller SUV.

I was told they did not have anything else and try to see if I could switch out the car at another Hertz nearby. I call the Hertz office in Farmington Hills, MI. After telling her my problem she said she did not have anything comparable to what I had reserved, but the Hertz I had made the reservation with in Southfield should give me an upgrade since the Rouge was not comparable or decrease the cost.

When I told the Manager Evan Coleman what she had said he got very hostile to me making me feel as though he was going inflict some bodily harm to me…

GOOD MORNING, I RESERVED A MID SIZE RENTAL CAR ON 7-18-2019 TO BE PICKED UP ON 7-31-2019 @ 10AM FOR I HAD A FUNERAL TO ATTEND IN NORTH CAROLINA...... 75 WAS TAKEN FROM MY VISA ACCOUNT ON THAT DATE... I RECIEVED A CALL FROM LOCATION MANAGER KENDRA SMITH ON 7-30-19 @ 6:20PM STATING MY RENTAL WAS CANCELLED AND SHE DIDNT KNOW WHY.

75 CENTS THATS WAS ALREADY TAKEN AND WAS FRANTIC ABOUT THE RENTAL THAT I WAS TO BE PICKING UP THE FOLLOWING MORNING AT 1OAM. I ASKED KENDRA SMITH WHY HADNT I BEEN CONTACTED BEFORE NOW AND SHE HUNG UP ON ME.

I CALLED NUMBER RIGHT BACK SHE DID NOT ANSWER.. I CALLED BACK TO 1-800 HERTZ AND EXPLAINED WHAT HAPPENED TO ME. //// STILL NO ONE CAN TELL ME ABOUT MY MONEY FROM RENTAL THAT KENDRA SMITH CALLED AND SAID WAS CANCELLED.

I PAY AGAIN ON SAME ACCOUNT AND WAS TOLD TO…

my car was totaled in a accident that wasn't my fault after weeks of waiting on a rental the insurance company sent me to hertz . upon arriving in the Milwaukee downtown location the store was empty no employees in sight I was waiting for about 15mins before store manager Joe came into assist with getting a car.

we were going over the usual documentation as we came to insuring the rental I declined to pay for the additional coverage insurance . me not knowing much about insurance and rentals I thought this was ok . I left with the car and had no issues I returned the vehicle with no problems .

81 to my account for insurance on the rental . I contacted store manager joe advised him of the charge. he one denied he ever said anything of that nature to me then became very rude when asked how…

I rented a car one 7/20 and I didn't get refunds for 13 days. I am requesting 2 refunds : 1) I paid $107.16 for 7/20-21. But I didn't have enough to pay $200 Security Deposit. so, Agent, Alex cancelled my reservation immediately. It still charged $107.16 on my debit card 2) So my friend, Carroll Williams paid total of $369.33 ( including $200 SD ) for my rental car on 7/20. 3) on 7/22 when I returned my car, I paid $169.33 with my Suntrust Debit card.

REFUNDS COMPLAIN 1) I didn't get refunds of $107.16 ( I paid on 7/20 with my Suntrust Debit card) for called reservation for 13 days 2) My friend, Carroll Williams hasn't gotten the refunds of $369.33 for my car on 7/20, which was paid by me on 7/22.11 days had passed. RR 915219443 RES J09847410A6

They guaranteed the refunds in 5-7…

Im wanting to rent anpther vehicle and give Hertz another chance. If you look up the last time I rented a car from you approx 3-4 weeks ago I had issues with the car. While driving from the LA area to Riverside to attend a wedding, which I flew from Washington to LA to attend I had card issues. The engine light came on and told me to shut off the engine. This being a Saturday the 91 freeway was packed and it took over 3 hours for a tow truck to get to me. I was towed to Ontario, CA where I was given another car. But by now I missed the reason I came to CA, thw wedding. All I was given was a creit for 1 day. My plane tocket, hotel and expences still came out of my pocket.

I called today to rent another car the weekend of 8/9 and was given a rate of over $60 as a AAA member. I paid under…

As a 20 year loyal customer, I was totally dissatisfied with service rendered on July 24, 2019 at the Signal Hill, Ca. location. Approx 10:00a I called the Hertz Rental Number 1 (800) 227-4653 for a rental for the same day 3:00p pickup.I was informed, my rental was confirmed.

Upon my arrival at 2687 Cherry Ave.. Signal Hill location, I was told there are no cars available only a Ram Pickup Truck.At that time I called the rental number again, requesting another location in the area that would have a rental car. I was then referred to 555 W. Ocean Blvd. Long Beach, Ca. I then went there, only to find out they did not have any vehicles available.I then went back to Signal Hill, CA location and rented the Truck because of the EMERGENCY. I was force to accept rental.

Also the price quoted for…

The Herts in Sterling is so repulsive due to a certain individual. Kevin O the manager there is very incompetent and needs to be appraised. His promissis are not valid to his actions and has no common since when it comes to being a ethical humman.

I rented a car went to the wrong hertz so I called them around 3:15 my pick up was at 3 so I told them what happened they told me they gave the car away they couldn’t wait 20 minutes really bad service

I am requesting a full refund on a vehicle I rented from Thrifty Rent a Car on 6-17-19/6-20-19, for rental record #810223105. I rented the vehicle in Las Vegas and drove it to Lake Havasu, which was a 2 1/2 hour drive, the car seemed to be fine at point.

The next day the indicator said to 'Change engine oil soon" however there was never a light that came on or any other indicators. Then the car would slow way down and act like it was out of gas and would not go, then all of a sudden it would take off.

On 6-20-19 as we were getting ready to head back to Las Vegas the car was not driving properly and I had to put my foot all the way to the floor to get it to go. I called their 800 number where I talked to a lady that I could not communicate with very well, I have to spell out what I was…

A police officer stopped us because he said that the plaque had passed date. This stop in the middle of the night caused us delays during our trip and we did not even have an apology from the company. Their answer: all our papers are in order! Who says true? The police or Hertz? Who has been inconvenienced? We!

First we were given a Toyota Yaris, and the car didn't lock on the driver's side. We discovered this about 15 miles from Union Station where we'd rented it. We called Hertz, but they didn't believe us, kept insisting that we were doing it wrong.

We called "Roadside assistance" and waited 40 minutes on the line and no one ever answered. We called the Hertz at Union Station again, and they suggested we take the car to an airport and "dump it" there and ask for a new one.

We were nowhere near an airport so we returned it to Union Station. We had to demonstrate to the employee that the car didn't lock - she was still insisting that we were wrong! We were given a different car, a Ford Fiesta.

This detour ate up three hours of our day and we were sitting in the baking heat while waiting for…

I was provided a no key car. Other vehicles were not available over the July 4 weekend. Joe told me one car had an expired inspection sticker. It seemed to be a surprise to him! As I did my errands, I returned home. Later that day, my rental car would not start. Fortunately, I was at home. At 79 years of age and 100 degree temperatures I had no endurance to be stuck somewhere in a parking lot, on a long hold, on a cel phone line to get help.

On Friday, Jesus, alone at the office tried to help to instruct me to hold the remote next to the start button. It would not start. The remote was depleted. It would not start. He could not bring me another car. I was stuck.

I spent the July 4th weekend alone, all friends and family were out of town. Today, Monday morning, they do not answer their…

I have had a reservation with Longview Texas at Spahr 63 to have a midsize car when I got there they had me a compact car a Nissan versa I did not realize it was a Compact car till I started getting in it and drive it I drove it to Hattiesburg Mississippi and was so tired when I got up got here the car was unbelievably uncomfortable I’m not happy with my rental at all

I rented this vehicle for 1 month I wackiness the car out even before I took it back. The guy checks the car and finds about 5 or 6 dog hairs I missed when I vacuumed and told me it was going to be 300 dollars for them to clean it. How ridiculous is that.

I was appalled what do they want us to do have the car fully detailed before we return it. I told him to keep my 200 deposit I want going back again to vacuum it. So he did and I wouldn’t rent from here if my life depended on it.

Go to enterprise they don’t have those charges. I made the mistake only once

97 went it should have not! ive tryed calling all kinds of numbers to find out why. iam going to call state farm and fill a conplaint. state farm should have paid it all.

When I left the Fresno Airport Hertz counter on 06/21/19 it was a 5 star experience. 00 to return in it. A miss understanding over my request to fill up the car created this. I was told I should have caught it, it cant be refunded.

For a mistake that wouldn't cost Hertz anything but to remove an x in a box. 00. 00 it took to feel it up. Is this how Hertz makes it money? I would like to have your policy changed to allow for human error (yours) that I didn't catch.

If this isn't corrected I will do my best to share this experience in as many ways possible.

I have been trying resolve an issue with my rental since May and with no satisfactory solution. My rental #582418815, charged for 7 days and only rented the car for 5 days. There were mechanical issues aaa well as customer service issues.

I have to keep calling and sending emails to request that someone in corporate handle my concerns but to no avail. My name is on the rental agreement as well as my number. Please contact me to further discuss my concerns. Thank you very much

Received traffic fine in Italy via Hertz and was charged the ridiculous amount of $50 to forward it on How greedy and money hungry can a company get and no thought of good will Hertz Stinks

Had a confirmed reservation then when I get there they tell me there are no more cars. Worst consumer service as they did not even offer to help. It was just too bad, see you. Put me in a big bind without concerns.

Will never use them again.

I currently rent a Nissan Rogue through the Uber program. In order to make the cost worthwhile, I need to drive a certain amount of rides per day to secure a bonus. Uber and Hertz both know this, as the incentive is clearly displayed on Uber's website.

Yesterday, I went to Pep Boys for the required, and supposedly routine, oil change at 62,000 miles for my Uber rental. What should have been an hour or two tops turned into an all-day affair in which the car needed three new tires and two new brakes in addition to full alignment and the oil change. I lost one of my days to make the bonus.

Today, I dropped by Hertz in Panorama City to see if I could be refunded the day lost, or do something for my trouble. I was told by Mike, the supervisor at Panorama City Hertz, something about being…

Hertz's Rockwall, Texas personnel who's handling car rentals on behalf of State Farm Insurance requires additional training on customer integrity as well as customer service. I am returning my rental to the Rockwall, TX location due to being assured by the agent (Kiki) from day 1 I would be placed in a more comparable rental even after requesting State Farm to increase my daily allowance to make up the difference in the rental rate.

The rental I was initially given had the 'maintenance oil light' on; the 'tire pressure like has displayed since that time and the rental was not clean. I have called this location almost daily in the past 10 days since I've had the rental but to no avail.

The rental agent has avoided my calls and even gone as far as directing me to 2 other Hertz locations to…

20 pm. 30pm. While waiting for her to return I discovered a cockroach in the car. Then later on in the day when taking my son to practice I found one in the trunk. I called customer service and spoke with Valerie she stated to me if I had any more problems to exchange it.

Well my son was going to an AAU basketball game in San Diego. It was a 8 hour drive, in between time I purchased a water and a can energy drink. I checked in my hotel that night and woke up the next morning to take my son to the game.

In the mean time we stop at Starbucks to get him something to drink. I grabbed the bottle water and can energy drink to throw it away, and almost swallowed a cockroach that had died in the can. It ruined my stay and I was totally embarrassed.

On May 23 I rented a car in Tecerria, Azores. The car was reserved months ahead and paid for. After I filled out the paperwork at the airport office of Hertz I was told my Opel was up the street and in the parking lot.

The attendant did not go with me as he was busy, nor could he tell me exactly where the car was located nor did he know the color of the car. I did have the license plate number. I proceed with my wife with three pieces of luggage.

(We are both in our seventies) I had to walk this parking lot for 45 minutes looking for the car. We did find it in the 2nd parking lot. I was totally exhausted, sweaty and furious. The Opel Had a huge scratch on the door and was filthy.

Please tell me why I would ever rent a car from you again. I look forward from hearing from you. Bruce…

My son is a alcoholic with Revoked license. His ID number is A53620083144 Dob 05/20/1983. He had his girlfriend rent the Hertz vehicle with the Uber rental program. She ubers with it in daytime he drives drunk in it at night.

9211 she said there is nothing she can do. I also called Uber to let them know the girlfriend was just released from a mental intitituion may 19th 2029. The car is rented to Xandria F Tynes ss# 339-84-9273 DOB 07/02/1990 Drivers lic# T520-9469-0788 her phone associated with Hertz an Uber 708-737-0593 License plates Illinois AK 41739 and BH 33147.

Please take this car to save lives if you dont I will give my story with proof to ABC 7 On yourside Chicago. She was hospitalized again in mental hospital Madden Behavorial health 1200 S Hines 708-338-7400 from May 1st ?…

Hertz is charging me for a vehicle that I did not rent with them. I brought this to their attention when they forwarded me a copy of the rental agreement. Nothing has been done to resolve the matter. It appears someone else may have rented the vehicle and the charges were incorrectly applied to my account.

Hertz has not been responsive on what is needed to correct the matter and prevent future recurrences.

I been waiting to get my cash deposit back from Hertz since March of this year still waiting it's may bad business

I placed request for a rental on 5/3 via the computer (prepaid) when I received the confirmation (J02008096C8) I noticed that the dates were incorrect. I immediately contacted the agent via phone to change the dates and was informed that I would have to cancel he rental and re-book.

The agent told me that she could not book on my behalf because she could not offer me the same corporate rate. But she offered to cancel, and that there was not penalties and no fees would be charged. I hung up from her and proceeded to book on the computer another reservations(J0201409601).

This experience has been nothing but unacceptable because the prepaid reservations has been deducted out of m account and not returned even after I have booked, paid and return the new reservations. I called today 5/9 to…

i will never recommend any body to rent a car from hertz and I wouldn't ever rent a car from hertz again.

I prepaid and I expected the same car. but it s not .

I picked up a rental car at the Fort Lauderdale Airport. It was one of the last cars on the lot and very late at night. I was told as I was leaving that it was missing the drivers side mirror.

The mirror itself was there, but the housing was gone. I left the airport close to midnight and drove across the state of Florida. During my drive across the state, the airbag light flashed the entire time. The car had a horrible sway to it that made it very difficult to keep on the road.

When I pulled into the driveway at my parents home, my mother notice my headlight on the passenger side was not working.

First thing in the morning we took the car to the Hertz on Marco Island. We spoke to Mark Feola Sr. who was extremely helpful. He indicated this car should not have even been in rotation. He…

On March 16, 2019, through my company Gold membership plan, I reserved a QX80 vehicle for rental on April 7th, 12:30 AM, as my plane was due to arrive at 11:56. My plane arrive on time, but when arrive at the Hertz Gold member board, at 12:20, my name was not listed.

I went into the office to speak to a representative, who was polite but very uninformative. When I asked him what was the problem, he told me that my car reservation was release, because they only hold it for 30 minutes, and that I was late for my reservation, so it was released.

When I showed I'm my reservation was for 12:30AM, and it was 12:40, as I had been standing there for 15 minutes already, he then tried to blame it on the system. When I asked where was my vehicle, as if it was released, it would have only been a few…

Please help Hertz Car rental in South Beloit, Il. 00 that day and return the car on time no problems,also fulled gas up.... It's now two weeks later and I have not got my deposit back???????????????? Please return my deposit!!!!!!

Jan Very Poor customer service there, I asked for a sub compact car--reserved and they gave it to the guy in front of me, left me with amiddle sized car :O(

About 30 minutes into rental, the low tire pressure signal came on. I was in the middle of nowhere when this happened. About 20 minutes later I was able to find a gas station with air, but there was no pressure gage.

I couldn't find one in the car either. I called the hertz road side service number on the pack of my invoice and they said I was calling Puerto Rico and there was nothing they could do. I then tracked down a local Hertz guy who came out, but he could use the air at the gas station because he didn't have any quarters.

I then followed him to Pep Boys where they were able to add air to each tire. Earl from Hertz was great, but this was a complete fiasco and created a lot of anxiety driving with a flashing alert. This delay, along with the car not being ready or available when I…

O rate. Worst experience in 35 years of travel. Will never use Hertz again. BEWARE!!!!!!!! Never explained toll charges. Over inflated cost of gas.

First day of rental, the plastic engine cover was dragging underneath the car. As a courtesy I called established a case, where I was told next day to go to the nearest location to exchange. Manager in La Jolla California was rude, insulting.

Stated he would have to go to the cost of repair and would not exchange. Please keep in mind the vehicle was exactly as we had picked up. Was clear the vehicle was spotless with no injuries. I then stopped in Malibu Hertz in our travels and was told did not have a car to replace and to continue to drive as is?????????

Then asked do you have tape possibly to fix until return. Stated no, if the cover…

We were treated like crap. CRAP Call me back 336-686-4693

State Farm rented through Hertz for me and when I picked up the car, it was extremely dirty and had trash and mcdonalds food and drinks inside. Rep cleaned the garbage out after I complained then told me they were not allowed to wash the cars because it damages the mechanicals.

I told her I would wash it myself. She advised that I am not allowed to wash the car either. I asked for a different car and she stated that was all they had. I left hertz and 7 minutes later I was pulled over by Cherry Valley police.

Apparently the rental had expired plates. I showed him my rental agreement and the time that I had JUST picked it up. He kind of chuckled and just told me to notify Hertz and get it straightened out. I called Hertz and the rep said the car was fine to drive.

I called my state farm…

Location complaint : Rachael 1441 Camino Del Rio S San Diego, CA 92108

I had an incident with the manger there and threaten me. I will not stand for this from a employee that works here. If I am ever threaten by this person again I will call the police and I will sue Hertz for allowing this kind of person being employed and representing your company

Gold plus member # 38859756 I rented a vehicle from the Newark liberty airport office on Thursday 21st Feb rental record #386245300 Nissan Sentra License SC NKJ 715 The rental was only for one day as i had to attend a business meeting in Eatontown some 35 miles from the airport. I mentioned when exiting the pickup area that there was some ash on the back seat but as i was only using the car for a few hours iand was happy to continue with the car as i didn't want to make a fuss, on the return I was told in no uncertain terms that i was being charged $300 for the car to be clean as i had been smoking in it, the fact I am a none smoker and

had not smoked in the car did not sway the lady descion and she duly wrote on the car in yellow pen smoking $300 then gave the return slip and walked away,…

Dissatisfied Customer Questions Unreasonable Amount on Bill Attention: Hertz Car Rental Customer Service Re: Rental Record #374312256

On Saturday, Feb.2nd, 2019, I rented a car from the Hertz office located at the Bradenton-Sarasota airport for a period of one week. I chose a week because my car had broken down and had been towed to the AutoNation Ford dealership in Bradenton. I did not know how long I would need the rental car since my own car would not be diagnostically tested for the transmission problem until Monday, Feb.4th, 2019 (2 days later). As it turned out, I was able to return the rental on Tuesday, Feb.5th, to the airport, after picking up my car which was repaired earlier than expected. I, therefore, anticipated settling the bill by paying the daily rental rate for the 3…

Dear sirs: I am a 64-year-old male, I think of average intelligence being able to understand English and follow directions, also having enough brain capacity to understand anything that directly equates to a job or task that I am involved in (if I don’t understand I would do some quick research to at least get a grasp of a rudimentary understanding of what I was involved in or the products I was representing for the company I work for!!! If I still did not understand then I probably would not do that job, you know someone would notice) I live in San Diego California, I recently applied and was accepted to be a driver for lyft.

Through the Lyft web site, I was directed to the Hertz “express drive program” to rent a car for the Lyft program, All well and good so far! Ok so at this point all…

I have used Hertz for as long as I have been renting cars. Now that I'm retired I do not often have the need. Flying into Charlotte NC for meetings I again rented through Hertz. I requested a car with GPS.

I was given a reservation. Upon arrival at your desk I was told if I wanted the GPS I had to up grade. I was offered a Chrysler 300. I accepted the car with $70 up grade fee. I went to the car and spent the next 20 min trying to figure out where the GPS was elevated. I asked several attendants. They had no clue.

Told to go to the check out person she would tell me. No luck but she referred me to a person named Jeff so I turned around. Jeff informed me that 300 had no GPS so we switched cars (187769363) by this time it was closing in on my appointment time.

I checked out and about half…

i sent my daughter to Texas to visit her aunt over new years. her aunt could have picked her up at the airport, but told her that we have rented from Hertz all the time, and have had good clean inexpensive service in the past.

she agreed to try Hertz rent a car for this trip to try it out. We have good insurance through USAA and I told her that getting insurance for the car was not necessary. she just showed me her bill for 6 days.

75 to mention a few of the various charges. 61. please review this bill as she requested no insurance coverage . rental agreement no: 183935835 date 1- 02-2019 document: 99900184252581 account no:6092 vis renter Celeste Celentano. com

I had this car for 4 days the car didnt have an up today registration on license plate expire,car was dirty when i got it . A bad knocking on driver wheel,Also no spare tire so this put me and the clients not safe.

I brought the car back and ask the guy to change the car he refuse too. so i need this taken care of before i go futher in a law suit.

Reservation # h8810268534

I pre-paid for my car rental......When I went to pick up car I did not have the same credit card that I used to pay for the rental so they would not give me a car. They were not helpful at all. I either drive 30 min to house and 30 min back and give them that credit card or I get no car. My day is soooo messed up. I am working on a $350,000 contract and I can't get to that office because of hertz. I will never use them again And I am going to write a review about the hickory , NC office. They really don't care. They told me I should have read all the 21 conditions before I rented the car. So I am the blame for not reading all their conditions. Hertz said its all my fault......The bottom line is that ..I paid for a service that Hertz refused to give me.