Hertz Car Rental

Most recently, I went to the location (321 E Arlington Blvd, Greenville, NC 27858) to pick up the car which I made a reservation weeks in advance for and was notified a day prior to the trip confirming the reservation via email, only to find out that there was nothing available to me and if I wanted to, I could pay for approximately additional $330/day for another car. The representative and the manager shrugged their shoulders and that was the extent of what they were willing to do. Meanwhile, there was a gentleman waiting in line behind me who was given a car. Additionally, I was there at 8:25am to pick up the car at 8:30am however I was able to speak to someone at around 9am.

I called the national customer service number and was strangely disconnected 3 times while speaking to folks…

I rented a car on six Dash two Dash 21 from the Minneapolis a International in Airport. I had reserved it ahead of time. When I was checking out the agent asked me if I wanted insurance and I declined stating that my regular car insurance would cover me.

She stated that it would only be $33. She neglected to tell me or emphasize that it would be $33 per day.

Customer service was non-existent. You can submit questions all day long and you will receive automated messages promising you that soneone will get back to you. They never will. This was brought to the attention of Hertz executives. They never responded either. They know they're terrible and won't argue the point.

When it comes to customer service, "Hertz is the werzt."

There is a serious disconnect between your 800 phone # phone service and your individual offices across the nation. If you call an operator and reserve a car at a particular loaction; they will give you a confirmation # to present upon arrival.

On t least three separate occasions, I attempted to pick up a car and was told one of the following: 1/ We have no vehicles left to rent or 2/ They have no record of my reservation or 3/ I could pick up my reservation in 2 or 3 days. >>Concerning answer #1: The computer system could easily be set up to show the current detailed inventory at any particular location and for the reservation to actually RESERVE that car.

That would not be technologically challenging . >>Concerning Answer #2: A click of a button should be able to transfer every single…

I booked the car in Maui before the trip with reasonable price with AAA discount. I came to pick up the car at Maui Beach Hotel but there was no car available so we had to go to get the car at Kahului Airport.

Luckily they let me hitching the hotel shuttle to the airport. Before leaving the hotel I asked the agent whether I could return the car at the airport, he said yes. There was a long line at the counter so we had to wait for 45 min. to do the paperwork.

At last they told me to pick up any car at Row 3 without any explanations at the garage. No Hertz personnel here to assist so we picked a car that we liked by ourselves. We enjoyed to drive the car.

However, when we returned the car at the hotel we had to pay extra since we upgraded the car without knowing it. Hertz should improve…

My rental experience has been a nightmare since day one 4/24/21, that being the service, the wait and the car. I arrived at Hartsfield Airport to pickup my rental and my name was not listed on the Gold board and the Gold counter was closed.

Went to main counter and the line was extremely long with only two agents working. After waiting for about 40 minutes a Hertz worker makes an announcement that after you check in there will be at least an hour wait before a car is ready and if you are a Gold member come to the Gold counter.

I was checked in an picked an SUV. At the exit checkout I was informed that I had to returned the vehicle because the tag expired before my return date. Took the vehicle back and waited for another SUV. On 4/26/21 I called your 800 # to let them know I did not like…

Vacation with my family in Orlando Florida From 04/3/2021 - 04/07/2021. The lady - Monica at the Hertz front desk ( Orlando Airport ) told me that I could Not use my car Insurance for Hertz rental car. That rentals car in the Airport work different.

99 per day for Extra Insurance. I called my car insurance to explained what just append and they told me that the information the lady told me was not truth that I could use my car insurance for my rental car.

I have been trying to call and get my money back -No one has call me back -its been 2 weeks. I fell that they took advantage of me. No Professionalism at all -Bad customer service - My rental car $800 For 5 days -was more expensive than my hotel ........

To Whom it May Concern;

Rental Agreement No: 835781472 Reservation ID: J70320437C0

We are writing this letter to inform you of an unpleasant, frustrating, and time-consuming experience we endured during our Dollar Rental Car rental from March 18 – 20, 2021. Due to the lack of customer service, being misled regarding your reservation policies, and the hours we have spent trying to find answers, we strongly feel we should not have to pay Dollar a fee for such an inexcusable series of events. We are requesting a full refund.

Upon arrival at SFO Dollar rental counter, we were dismayed to find we were the 11th customer waiting to be assisted and only one agent behind the counter. Three other stations remained vacant until we had been in line about 45minutes. So we waited over an hour in line…

I have been a loyal Hertz business customer for over 30 years. Apparently, the points earned by loyal Hertz customers had their expiration period reduced from 24 to 18 months when there is no activity in their accounts. I was not made aware of this change, via mail or email. I was also not warned when my points were about to expire. And, Hertz is one of the few travel rewards programs that does not include an expiration date for points in members online accounts.

I was laid off from my job as head of national institutional sales for a large investment firm in Sept 2019 and I found a new job in Jan 2020, just prior to the covid pandemic. All business travel ceased and I have not been able to travel since I joined my new employer. However, my firm is now encouraging employees that have been…

I've been waiting a week for my call back. Hertz promised me a 7 seat vehicle (I have 5 kids) and changed it to a 5 seat vehicle without notifying me. I found out by calling an hour before pickup. My wife had a personal friend with a connection to a high level manager. That's the only way we were able to get a car from them. In hindsight, I'm not sure if it was a blessing or a curse.

Then the roadside assistance people wanted to leave my family stranded on the side of the road after a flat tire. They told me they were going to tow the car and I could come pick up a new vehicle the next day. The best part was when I found a used crack pipe and a used flosser under the back seat while cleaning the car after my reservation. These were not mine and I called the police to file a report.…

The car was given to us with previous scratches, dirty muddy footprints, and a mystery stain was spilt in the back seat on the left side. During this coronavirus I would expect a more clean car. The woman who checked us out did not do a walk around to check out any of the previous scratches on the car.

I am disappointed with how filthy the car is during this coronavirus.

Hello, I booked a rental car on March 23 for my trip for April 6th to 9th. I booked a car in the luxury class. Today, 10 days later, I got a call from the office stating that they do not have any luxury car, which is not true since I could still book a luxury car for the same dates by paying more.

The person at the office who identified himself as the manager, was very eager to cancel my booking and was least helpful. I tried calling your customer care number and Lidia there was not able to help me and wanted me to call the rental office to resolve this, she reported thag she doesn't have any information of the company's corporate office email or contact number.

I find it very frustrating and unfair to me to be told just a few days before my trip that they cannot provide the car because…

4/1/21 - went to pick up my confirmed rent a car after confirming twice, the last of which was the morning of 4/1 and upon arrival was told they had no car for me. On hold in total and with customer service after being passed around a total of approximately 2 hours.

This does not include my time back and forth to pick up the car and attempts to get a new car. Last experience this morning was abysmal.

I had a confirmation J69834558B8 for a car at Northwest freeway Santa Ana HLE at 12;00 when i arrived i was told they had no vehicles available, and could put me in a full size vehicle for 20 more dollars a day, i was never called to inform me of the lack of my choice of vehicle, i declined the exploitational offer, by the way it is the second time in three weeks this has occurred, Avis and Budget states on their website if vehicles are not available prior to making a reservation available just bad business practice by HERTZ

We've rented a car from Hertz for 2 days in Dublin airport. Our experience with employees service was highly disappointing and with great doubt they are cheating customers. Staff at checking in could see we are not experienced in renting and used that.

Whether first time renters or more experienced ones would expect to receive relevant information from the staff. At checking in one member of staff looked at our online booking and could see we have insurance from third party but still he charged us with another one of theirs(supercover).

His question was exactly: So, you want a full insurance? As I was thinking about the one I booked online, I said yes. By adding So into the sentence, it was as he was just looking for confirmation of my insurance booked online.

So we paid 53euros extra…

I reserved a car and when I got to the location , the car was not there. I left with nothing and had to cancel travel plans. I'm a AAA member and they have a Guaranteed Satisfaction policy that states the WILL correct anything wrong at the time of rental.

I have an accident on 8/3/20. called and made an online reservation at Hertz to pick up a car on 8/4/20. when i got to the place of business the lady told me the only car she had as a cargo van.

Then stated that Hertz does this all the time make reservations online without knowing what the company has to be rented out. I was highly pissed had to drive over 45 miles to get there and got off from work early.

Left my tool in rental van company located it, went to pick up, all sudden can’t be found, doesn’t have a lost and found area. Called today no follow up to let me know it could not be located now.

Is this the way customers lost item handle. No follow up, not important after rental completed, thanks Mr Bobby Smith (817-454-2339)

To Whom This May Concern,

On July 6th 2020 we drove a 1/2 hour from our home to Ontario airport to pick up the rental car our 2 kids had reserved. The car was booked for them on June 29th around 5 pm. They were to drive ONE way from California to Wisconsin starting Sunday July 5th and returning the vehicle on Friday July 10th. Our family was assured and we did inquire MANY TIMES that this was indeed possible for them to rent a car at their ages (18 and 19, almost 20). We were absolutely assured it was a go. We had the paper work we printed and brought with us to Ontario, and my son said that his credit card was already processed for the rental. We were shocked to find out that the ability for our kids to rent a car if under the age of 20 was NO longer available and that there was nothing…

My experience with hertz was sketchy at best from the get go. I could never get in touch with an agent to ask questions prior to booking. The rates online were extremely experience so I ended up booking through priceline where the rates were more affordable.

On the priceline website I was ask to choose the time that I would like to return the car. As the trip was very long and I being an elderly women who does not drive at night or in inclement weather, I chose to drop the car off at 4pm and I chose to get the car at 8am.

Please note, this was allowed via the priceline website. I then called one of the local hertz rentals to ensure that there would not be any additional fees, and derek said that there would not be. I also finally was able to get in touch with a hertz agent to ask a few…

I reserved a car for local pickup for July 23 2020. ( reservation # J41403484B2)When driving past the location I noticed it appeared to be vacant. I called the local # and was transferred and they confirmed the location was permanently closed and said they would have to cancel and rebook my pick up/drop off to another location. Because of this I lost half of my free rental days in addition being charged more due to rate difference and also had to extend my rental to Monday because the new location is closed Sat & Sun. What was going to be an out of pocket expense of $165.51 ( due to free rental days for reward points) Will now cost $290.35. (New reservation # J4502797618).

Doesn’t quite seem fair that I am penalized for a hertz location closing. Based on being a gold member and a…

If I could give your company, and Tampa Airport location a zero in rating I would. I have never been more appalled by the lack of customer service/compassion by a company in my life. My daughter in law and granddaughter whom is 10 mos old.

flew into Tampa, before they left home (multiple days prior) I had called after my dil made her car reservation to be sure they were all set. I was told by Jessica (your employee) that yes, she was all set.

I didn't worry about it from there. Once my dil went to retrieve her rental with my 10 mos old granddaughter, she was informed there was a $200 deposit. My dil has a credit card that she used for the payment of the rental that has a $500 credit limit.

She spent approximately $355 on her rental payment. You can clearly do the math, so she clearly…

I already called your complaint department and spoke with Sonja and this incident was noted on my account . I rented a vehicle on saturday the 16th of may and went to pick it up went to get in the vehicle and it smelled of cigarette smoke so we went back in the store to trade for another clean vehiicle we were given a second one with little hastle.

We drove home a few miles away to get packed up for our trip and we noticed the car was again dirty with animal hair all over seats and nose prints on the windows, we called the store back and said we wanted to return vehicle because it was dirty as well.

We were told to bring it back for a refund because he did not have anymore cars available. we took it back went in and we all went out to look at the car and asked him if it looked clean to…

I CALLED TWO WEEKS AGO TO SPEAK WITH A YOUNG LADY AND I TOLD HER I COULD NOT GO ON MY TRIP AS 3/21/2020 BECAUSE OF THE CORONAVIRUS OUTBREAK. SHE POLITELY TOLD ME THAT SHE WOULD REFUND MY MONEY FOR RESERVATION, BECAUSE OF THE CIRCUMSTANCES.

TODAY I LOOKED ON MY CC AND STILL NO REFUND. I CALL BACK AND WAS TOLD THAT BILLING DEPT WAS CLOSED AND TO CALL BACK ON MONDAY 3/23/2020. I TOLD THE CUSTOMER SERVICE THAT THIS IS CRAZY AND HUNG UP.

I THEN CALLED BACK AND PRESS OPTION 5 FOR BILLING AND STAYED ON LINE FOR AWHILE, BUT THEY PICKED UP. " I SPOKE WITH ASMEL AND HE ASKED ME ALL THESE QUESTIONS IF I HAD THE CORONAVIRUS AND NOT WANTED TO TELL MY BUSINESS, I WAS FORCED TO REVEIL THAT I HAD CONTRACTED IT A WEEK AGO.

THEN HE ASKED ME ALL THESE PERSONAL QUESTIONS ABOUT AM I HAVING ANY SYMPTOMS , I…

I wish to file a complaint against Hertz car rental located at 3733 North Oracle Rd. in Tucson, Az. I secured a reservation for a car rental through Hertz via Hotwire,. on 11/13/2019 for an upcoming trip for the Tucson Gem Show and the period of rental was to be from January 30th,2020 until February 4th, 2020.

45 and it was required that we had to prepay for our rental which we did. The North Oracle location was quite far from our booked hotel but the rate was good so we thought the inconvenience was worth it.

On the morning of 1/30,2020 we took a Lyft to the Hertz located at 3733 North Oracle Rd. which cost us $15. On arrival we were told they needed a credit card which I understand is to secure the rental and cover damages etc.

I presented a credit card and explained that the card was…

A hertz rental hit my Daughter's car on 12/14/19, filed police report and claim but the issue has not been resolved, I called the number on the Liability information, The company has not been very helpful, do not want to provide a rental, I have been driving the car but is making a noise where the tire hits the fender, took the car to the shop on 1/15/20, work has not been approved yet, the shop manager informed me that the insurance does not want to pay for the parts and

was told to find the cheapest parts, I am attaching police report and proof of insurance the driver provided to me I will appreciate your assistance in this matter. Thank you.

I rented a car for two days at the Montclair,CA office on Central Ave for about $36 per day. I am a Gold Member at Hertz. When I rented the car I told the official at the Hertz office that I might need the car for an additional day.They told me that it would not be a problem. On the afternoon of the second day, I called the Montclair office and talked to the manager, I told him that I I needed the car for one more day. He said that the extra day would cost me $100. I said, "why so much more". He said that my $36 agreement was for two days and it had expired. I told him that I had never heard of paying $100 per day for the cheapest car. He said do you want it or not? I said forget it.

I called the Enterprise office down the street where I don't have any status and they said I could have a…

from 11/7/2019 thru 14/11/2019. invoice number,003197712091. very deceitful on hertz's part,are your agents taught that. enjoy my money. thomas sustersic

I booked a reservation to rent a full size suv to pick up today 12/23 at 5pm only to find out when I got to the location to pick it up they did not have one. This was confirmed via confirmation number J25415002C9.

This was a reservation I made as I have several family members coming to town and this would allow me to transport them while they're here. To make matters worse the agent on duty at the Residence Inn at 510 S.

, Tempe, AZ could have cared less by what his attitude showed me. He leaned back in his chairs as if to say he was in control of everything he had going on and simply kept telling me they didn't have a car here for me.

He even went further to say, they had tried several times to call me to tell me as much which is a total fabrication of the truth. I'm more than…

Recently Hertz and Sirius Radio have changed how their program works. There is no complimentary service at all but that's not the problem the real problem is that the service doesn't always work. When the radio turns off all you can do is call Hertz Roadside Assistance which "resends the signal" other than that they can't do anything except apologize.

It's really a sad and pathetic process with countless useless apologies. There is no escalation process they practically beg you to request a refund because they can't do a thing for you. These two major companies should be embarrassed. You end up paying 5 times what a consumer would pay for this service in their own private vehicle than you get this type of pathetic service.

Hi The rental was great -the scam admin charges need to be addressed

I was traveling in Italy with a hertz rental car - I understand Hertz answered some local authorities on traffic violations and have now charged me 4 times . If Hertz provided me the complete information as stated on the Hertz form - I would be fine with the assessment of a admin charge .

I called the Hertz billing -Intl desk - and they said they are unable to provide what the traffic violation was- parking - speedinf -tolls

This is a scam as reported on line in many rentals in Italy - please send the detail of the violations or will challenge the amex charges .

Larry M Vitale 787 -289-1902 hertz # 63735793 Rental Out of Venice October 2019 Admin charges posted on my Amex 12-11-2019

Rented a car in San Jose Costa Rica. I was given a special rate as an attendee of medical conference. Some special Not only I have to wait at least an hour for a pick up at the airport. I was forced to buy insurance for uninsured drivers which more than doubled the price. I expect compensation

Contact 2489258980

Only reason I gave a one star is because there was nothing lower!! I rented a car from Hertz at the Birmingham Alabama airport location. When I went to the Gold Member Desk (out in the parking garage), they told me that they didn't have me down as a gold member, so I would need to walk back into the general desk and sent me walking back over there.

Upon arriving, there was only one elderly man behind the desk to assist. I was the next one in line and waited. And waited. And waited. And waited. After 15 minutes, another person came in from the Gold Member Garage office and said he would help me.

So when I went up and handed him my license and credit card, he said "oh, you are a Gold Member". I said "well, out there at the Gold Desk they told me they couldn't find where I was", and he…

I rented a car on Sept. 20th, due to leaving town to get out of harms way from Hurricane Dorian, and traveled to Atlanta, Ga. area, south of the airport, renting the car for 2 days. The agent said I needed to turn in the car by Sun. morning.

Since there was a Hertz car rental in the town I was staying in, I took it there, and because they were not open on Sunday, I did as directed at the return location, leaving the keys in the car and locking it, and I left paperwork in the car as well. 00!!!

I was charged over double the amount I was supposed to pay, and when I talked to my Chase bank agent, he said there were other people who have had the same experience with Hertz. Needless to say, I will NEVER use Hertz again, EVER!!!! WHAT A RIP OFF!!!!

The service is horrible and unfriendly at the Hertz office--Sonic Dr/Winchester. The main reason I am writing is we were charged $300 for dog hair,not urine or feces, but dog hair left in our rental. We had the vehicle for 10 days and 1500+miles.

We have rented from various companies and never have been charged "extra cleaning charge"! I would have gotten my lint brush to the back seat if I had known this or my own vacuum. We used a sheet for the seat the entire time but where the dog leaned in the back seat hair was left. 5 hours early.

30 minutes at the most to vacuum, would be all that it requires . There is no way that a customer was waiting on our car!! Unless we get refunded, I will share this with others and vow NEVER to use Hertz again! Mrs. Benjamin Ortiz 925-413-5847

I had a Direct Bill reservation for a car at IAH airport in Houston TX. Direct Bill was to Apollo Retail. I presented my Driver's License with my name on it which matched the name on the reservation. The clerk at the counter demanded an Apollo ID, which I don't have.

" At 1AM, with an hour and a half drive ahead of me, having just endured a 7 hour flight delay and having to be at work at 8AM I did not appreciate being hassled about my ID when I had presented an ID which matched the reservation. An ID which will get me onto an airplane is apparently not good enough for your officious clerk at the counter in Houston TX.…

I been getting the run around, trying to find out what happened to my $200.00 deposit!!! I can not believe I can't find anyone from Hertz that will help!!!!

This has been going on since August 2019.!!!

My account know 99264962!!!!!!

I was charged of $159.95 for damage waiver insurance. When I signed the papers for the car rental it was not understood that I was signing for charge for $159.95. It was my understanding that I was signing for car rental and fuel charge. I contacted customer service and unsuccessful in refunding this charge. I have full coverage auto insurance and wouldn't have agreed to damage waiver insurance because my personal insurance would have covered me for any damages.

I am asking that you refund $159.95 for damage waiver insurance that I didn't agree with or needed.

Tanzella Edison

com with no response. Spoke with manager Carlos Cordova and he turned it over to HR.

Also sent emails to the district manager David Roberts dbroberts@hertz,com with no response. Can someone please help me with the complaint?

Hertz has cancelled my pre paid rental without my knowledge Res #J0682050843 and the Representative will not allow me to speak with her manager I am a Gold Card member# 34404250 Tom J. Follett 916-871-2267

00. 75. I was told I need to call customer service and when I called them they told me I need to go back to the place I rental the car from. When I call the place I rental the car from they told me that I need to call customer service.

I have been waiting since Tuesday for a supervisor to call be back. STILL WAITING. 25.

It is to our dismay that we had a very unfortunate situation with your business. We obtained the information and made our reservation through Expedia.com for our employees that were visiting Germany ; yet the terms that they display on their site are not clear and complete. Although we realize the reservation was not made specifically with your company we do feel you should try and force any and all third party operators make available the complete information regarding such sensitive information as is the amount that will have to be paid as well as the insurance fee (which is another thing that is not communicated with clarity upon making the reservation).

The reservation was made under Armando Borrego's name and the Itinerary number is 7487643243864 and Confirmation no. J1940888b4 . We…

I rent every week for the last 6 years all of a sudden you treat me like I am a piece of shit time to cut ties and move on to Enterprize

com from Spain, where I currently live. I was offered a car with all insurances and paid the full amount in advance. When I arrived at Hertz after traveling for 12 hours, I was refused the car I had reserved and paid for because that offer was only allowed with a Spanish driver's licence which I did not have.

I use an international driver's permit along with my NH license when I drive in Spain. No one ever explained that I would need a Spanish driver's license in advance of this rental, nor was it listed in any of my paperwork. com.

Since I needed a car, I was forced to rent another car. com, although they say my case is being reviewed. com. as I was unable to pick up the car I had paid for. Thank you for your consideration of this matter, Cheryl Sullivan

Last month I rented a car from Hertz in Vancouver, WA and was not happy with the experience. I already filled out the feedback form and submitted it via internet. Now, I am being flooded with unwanted email/spam by Hertz even though I opted out weeks ago.

I DO NOT WANT ANY MORE COMMUNICATION WITH HERTZ- or affiliates AT ALL!!!!!!!!!!!!!!!!!!!!!!! I am not going to ever rent from Hertz again and will tell others of my terrible experience! STOP SPAMMING ME!

I had a rental for a extra 5 days and 900.00 dollars was charged to my card. They make up fees on cars that are 30 a day. Never agreed to anything other than 30 dollars a day.

We have been waiting 2 months to get a refund check. We paid Cash for our deposit and we have been getting the run around. We are going to call the Better Business Bureau! 00 . You took our money for a deposit! NOW SEND IT BACK!

Your Customer Service the the Worst! If Treating my Customer's the way your Company does i would not have a job! Get your Act Together.

i was charged for something i did not ask for i believe i should be reimbursed for damage waiver charge it was not explained to me i thought i was signing for deposit for fuel i was told i would not be charged for anything that my insurance company would take care of the rental .rental location coors hle name of employee lucas car was dirty and windshield was broken

I wrote my complaint to Hertz a few days ago explaining how I am now being charged for gas for the car I dropped off in Sky Harbor Airport on 8/27/19. I filled the tank just as my brother in law did. We had the same exact vehicle, filled up at the same gas station, and drove from the exact same location. I was charged an additional $26 and he was not. When I called I was asked to produce a receipt for my gas purchase. Really---who does that. From now on I will however save my receipt and take a picture of the gas gauge on the rental vehicle. Does Hertz have proof that I didn't fill the car up- nope!! Seems like a fraudulent practice. No other rental car that I have ever used has charged me for gas at drop off.

This appears to be a scam and I would like a resolution to this. I have never…

I rented a Hertz SUV for our PHX trip last month. 31 posted on 8/27/19. That was the day we left to return home from Phx. 31. I had filled the car the night before, went back to hotel and left in the early morning the very next day for the airport directly.

The gas tank registered full at the time I pulled into the Hertz parking lot. Since when do I need to keep a gas receipt or take a picture of the gas gauge when I return a rental car?? This is the first time in a while that I used Hertz and will never do so again.

I have never had this happen to me with any other car rental anywhere. We had a…