Heritage Insurance logo

Heritage Insurance

5.0
2 complaints

Address

Clearwater, Florida, Clearwater, FL, 33755

Customer expresses extreme dissatisfaction with Heritage Insurance's claims handling process, citing excessive delays, multiple adjuster changes, and inadequate claim payouts (only 10% of loss). The company is criticized for poor communication, unresponsiveness, and recent policy changes requiring binding arbitration that limit customers' legal options.

Generated about 5 hours ago

Common Issues

30% (1)
delaynew adjusterfield adjuster
25% (1)
10% of your lossdon't meet your deductibleroof claim
20% (0)
don't respond to lettersdon't respond to inquiries
15% (0)
binding arbitrationmediationsue
10% (0)
incompetent engineerlike having no insurancenew adjuster

Complaints

Heritage Insurance logo

Martin D.

Feb 20, 2023
0

Having Heritage for your home owners insurance is like having no insurance at all. All that you get for your premiums is the right to sue, and they just took that away on new policies by requiring binding arbitration. Delay, delay, new adjuster, new adjuster, delay, field adjuster, incompetent engineer, delay, delay, you don't meet your deductible, then a check for 10% of your loss.

Don't like it- go to mediation or sue. They don't respond to letters or inquiries. Our roof claim alone is in the $100,000 to $140, 000 range, 30-50% destroyed. Multiple roof contractors and other experts have determined that the roof must be replaced, is not repairable, and it isn't even a close call.

Heritage sends out an incompetent engineer who is on their payroll in an attempt to justify their bad faith…