Harbor Freight

Bought a 10 x 12 green house.

20 plus hours into the build found out one of the parts was wrong.

Called the number on the box an found to be harbor freight customer service.

Advised after 30 plus minutes of no idea of what to do they would call us back following day after 12 and talking with a manager.

Next day after 1oclock called the number back no one had a clue as previous call.

Still customer service had no idea of what to do.

Over an hour later and only option being told to just take it back to the store.

Impossible but they could not understand the 20 hours already to erect it not counting $300 for stone and leveling that took over 10 hours.

Final answer was they were sorry but I should have filled out the form on line.

Next day after calling in an finally having results…

I have been dealing with harbor frieght for years.

Was happy when store came to zephyrhills.

Store #00835.

Not real happy with service.

Not to helpful.

I purchased many tools from hf.

I have a 18ga brad nailer.

They don't ever seem to have the nails for it.

Also a very bad selection of their nail selection.

Being on a low salary, I can't afford to run to lakeland.

I don't think these people in this store seem to care.

Do i have to start buying from lowes or hd?

They seem more equipt. henry heinsman

i am complaining because I have purchased the 5 drawer mechanics tool box 2 weeks ago when you had it on sale but did not have the black in stock.

The lady told me I can go ahead and purchase the item and they would call me when it came in but I have not received a call yet and I have even been there twice and they said the truck will be here Thursday,I have still not received a call!

Will not be doing business with them again.

It's not necessary for them to have my phone number or my name to purchase an item.

No customer service at all the 2 supervisors there at the store both walked away wife I was trying to resolve a problem and refused to do there job and refused to talk to me while I was trying to make a 400 cash purchase they refused to give me a phone number to reach there boss or to file a complaint I guess this is why they still have a job there boss has no clue how they run there store this is totally BS I would lose my job in a minute if I disrespected a customer

These guys are a joke!

Will never shop at harbor freight because of their sorry excuse of custom service!

It’s been 4 months and still haven’t received my $500 tool box.

I hate these guys, never shop there!

I order tools on 7/6/19 and needed the items by 7/17/19 for a project deadline.

I expected the items to get here as I ordered them 12 days in advanced.

I received confirmation and told I would get email when shipped.

On 7/10/19 I called and spoke to Emanuel who said it was at warehouse and would be shipped 7/10/19 or 7/11/19.

I received no emails either days.

I called 7/12/19 and spoke to David who said one item was backordered but it was in warehouse.

He said I would get shipment email on 7/12/19 or 7/13/19 the latest.

Again I received no email.

At this time I was upset because I knew I wasn’t going to get the items I ordered in time.

I called 7/14/19 after work and spoke with Delores.

I explained to her my frustration because no one told me about how long this was going to take…

We went into HF in West Monroe, Louisiana, store 657 to purchase some things.

I couldn’t find anyone to help us bc I was asking about a generator and when I did find someone she said she was too busy at the moment to help us,she asked if we could wait bc she was helping someone else.

So, we waited about 15-20 minutes and she never came back to help us.

We found her on a different aisle on her phone not helping customers.

We were very aggravated by this so we just went to the front to pay for our other items.

There was 1 cashier all alone with a line of about 6 people waiting.

She called for help but the same supervisor refused to open another line bc she said she was too busy.

We felt bad for the cashier bc she was doing everything she could possibly do to get her line down with no…

The manager at store number 00759 refused to open a register and rang customers despite a line of over 10 people waiting to check out.

The supervisor Liz was doing 2 warranty returns and the line backed up for over 25 minutes.

The manager was requested and a Black female came up named Florence.

She refused to open a register and told the lady that requested a manager that another employee would be there in 5 mins.

When she was asked why couldnt she open a register, she replied that she was unloading a truck that just came in but if anyone on the floor needed help, she could help them.

The lady further asked her , So the unloading of a truck is more important than customer service?

She walked away and said Liz is only backed up because she is doing returns and some will be here to…

I entered the store to purchase a connector for my air compressor hose, but was not sure what I needed.

I asked Barbara who was walking by for some help and she politely told me that she was unfamiliar with air compressors and would be glad to get me someone who could help me.

A male worker came to help me and I explained to him what I needed and even showed him a picture of the air compressor and the end of the hose. [the hose that I had already purchased from Harbor Freight] He proceeded to tell me that the hose was 3/8 inch and Harbor Freight didn't sell attachments to fit it.

His phone rang, he answered it , walked away and never returned.

I purchased the air compressor and the hose from Harbor Freight so could not accept what he had told me.

I then called my brother in New York…

Why do you not offer the American Flag coupon in Minn??

I have been going to Harbor Freight for sometime now.

And this week I've been there twice, cashier Salvador was assisting me and had a question about the transaction.

He waves to Sandy.comes over and starts yelling at him, that he was going about it the wrong way.

Instead of showing him the correct way.yelling so much To the point I told her not to be yelling,her response was "I always talk like this" needless to say she made the situation worse and unnecessary.

The young man apologized for her actions And to my surprise I went two days afterwards, and witness her( Sandy)again yelling at the same young ma.n In my book that is not a way to treat anyone.

If this is not corrected I will have no other choice but to take my business somewhere else.

She has no customer service.

And notice…

My wife and I stopped by the Lancaster, Ohio store yesterday.

They were not busy.

We picked up 2 items and walked up to check out.

There was one cashier waiting on a customer.

She was starring at her terminal.

This particular check out has a counter on the left and right with the cashier in the middle.

The customer being served was in the left lane so we got behind him.

The cashier never once looked up to acknowledge our presence and continued to stare at her terminal.

After standing there approximately 5 minutes, another customer walked up to the right lane and asked the cashier a question and she immediately opened up a HF catalog and began leafing thru it.

Understand the original customer was still in front of us and hadn't been satisfied.

I don't know if he was purchasing…

Phone customer service is non- existing.

No one answers and when someone answers they do not know how to navigate the harber frieght system.

Also your wait time is much more than what is stated.

Or you are disconnected.

Your star rating should be 0 - 3.

You would be a 0 at this point.

standing in lien at the register one person in front of me 10 people behind me the cashier was answering the phone took 2 calls on it helping other people on the phone while we were waiting I said to her I am not trying to be rude but we have to leave so she turns and looks at her co-worker and smiles at him like wow so she gets on the phone and she called someone else to answer the phones I think if they're working the register that that should dedicate themselves to cashing people out as quickly as possible we always visit your store had never had that problem before or seen it before Felt like she was she was being discriminative towards me now I might be wrong but that's what it felt like so as I walk out to the parking lot another customer .

Approached me and said it was about time…

Approximately 2 to 2 1/2 months ago I purchased an aluminum 2 1/2 ton floor jack from Harbor Freight in Knoxville, Tennessee on Broadway.

I used the jack two times and two days ago I was going to jack up my car and it wouldn't lift the vehicle.

I took jack back to store today and since I couldn't find my receipt I asked the lady to look up my phone number.

After entering my phone number she said there was no record of purchase.

When I purchased the jack I provided my phone number to sales clerk.

She told me there was nothing she could do.

So therefore I have a jack that I paid over $169.

00 for after taxes that I can't use because it is junk.

I have purchased several items from Harbor Freight however after this experience I will not be back and I'll tell all my friends about the…

I am not complaining I am inquiring about a order I placed on line5/21 19 order no.

5033778 I recived conformation , a few days later ,but as today I have not seen any part of order.

Thank you deb Delbert Henderson

I visited the Hickory, NC store where I purchased several items.

I had at the time a free coupon for one of this item.

A very bright Led light. the item numbers for this item is as follows.

60566, 63601, 63878, 63991, 67227, 69567.

The store had none on either trip.

I was told that they only received one small box.

Here to for you have always had the advertised free items.

Has something changed in your policy?

The Easllake store offers a free flash light but it is never in stock.

Not good business practice

Ordered a 5000 lb winch for my husbands birthday using his account and shortly after received an email that I needed to verify our shipping address and name.

I proceeded to call in and wait on hold for 15 mins to do so and was rudely told that they could tell me nothing and had to speak to my husband.

I was the one who placed the order and considering it is for his birthday my husband knows nothing of it.

Very irritated with the poor customer service

Placed an order online, it never showed up, I had printed my secure checkout at purchase, I tried many times to call the 800 number just to be on hold for over an hour each time, there are no other numbers listed anywhere on the site, so I called the BBB and filed a complaint, then just by chance I searched "Harbor freight complaint" and turned up a number for the corporate office and this site also, along with other complaint sites dedicated to harbor freight, apparently the company has a few issues more than I thought, will not be ordering from them again, still have not received my order after some time now, but if I call the original number that's never answered, I can get my money back???

Crap

From the sale catalogue previous to the one I received today.

I ordered two 3 ft x 5 ft.

AMERICAN FLAGS WITH EMBROIDERED STARS.

They were on sale for $4.

49 each with the coupon.

I received them and was not going to complain about them being printed until I saw them offered in this catalogue with the embossed stars.

I buy at least one flag every year from the Greenville store and the printed flags are a good bit cheaper.

I think you should send me the correct flags and postage to return the flags i received.

Thank you!!!

From the sale catalogue previous to the one I received today.

I ordered two 3 ft x 5 ft.

AMERICAN FLAGS WITH EMBROIDERED STARS.

They were on sale for $4.

49 each with the coupon.

I received them and was not going to complain about them being printed until I saw them offered in this catalogue with the embossed stars.

I buy at least one flag every year from the Greenville store and the printed flags are a good bit cheaper.

I think you should send me the correct flags and postage to return the flags i received.

Thank you!!!

Harbor freight wont take me off mailing list

Done my home work and decided to purchase a 12 ton shop press that you advertise on sale in ur flyer, that fit my needs. you advertised on line and in the stop on the floor. so i wasted my time and gas just to see that you do not have one in stock. refuse to sale me the one on the floor. i feel this is wrong false advertisement. not happy. this sorta practice can, lose a sale, and a customer