Greyhound

First of all, the bus was delayed by almost 5 hours and it was stinking like someone peed on the bus. Then, when we stopped at Dayton, Ohio to pickup some passengers, the stupid driver forgot to shut the trunk when leaving.

So, all of our luggages fell off the bus. ) It’s funny how there were no any signals in the bus to let the driver know that the trunk is open. Anyways, we tried to contact every signal person related to Greyhound all night and none of them answered.

The incident happened on May 4 and today is July 22. We tried all we can to get our luggage back and contact the company. There is no sign of refund. Is it because we are international students that they are giving us a hard time?

I mean we had almost all our stuffs in the bags. Plus, because the bus was late, we missed…

Somebody took a fat ass shit and now the whole bus smells like a booty apocalypse in this hoe. Also the bus was late and the guy that drives it sounds like he hates his life.

I was sent to the hospatail for a stoke caused by the negligence from Cincinnati Ohio Bus Terminal where I fell after fainting and hit my head on your chairs causing severe migraines and pain . And all the racial stuff in Atlanta targeting white people not saying anything to the black people.

I send a family member on a bus on July 18 was supposed to be here in the 20th. He hasn’t show up he is still stuck in Nashville Tennessee. Yet to leave he won’t leave till the 22 and hopefully get here on the 23rd.

The bus driver kept being late and he is missing his job. This is taking 5 days to get there and we are not even sure that if the bus driver will even be on time to get to the the other stop on time.

This is horrible service and would like my money back and more for letting him be stuck where he has no one amd no money. now his booking number is 3093288255

I bought a ticket to go from Indianapolis Indiana to Tucson Az. This is my first and last time I will ever use your services. I had to transfer buses 4 times. It took 3 days. I departed on July 13th to the 15th 2023.

First off your stations and buses are kept very poorly and bathrooms were filthy in each station. In indiana there is no one manning the desk to answer questions about your travel. Instead you just sit down and figure it out until bus drivers show up to answer some questions however the answering of questions is responded with your employees shouting loudly and

ignoring your paying customers or belittling, degrading, or talking down to your paying customers as if they were on a prison bus and the guards are coming for them. Extremely rude and bad attitudes all around. I am…

00 the first 2 incidents was the company’s fault the 3rd incident was his fault so we tried getting the ticket changed and the first representative hung the phone up on him I understand that every company has its own policies but to pay for a ticket and then have to pay for another ticket because the company does not do refunds or because you missed a bus you have to pay again losing all that money is not a good policy now he decided to pay for another ticket because this trip was important to him and

I have traveled with greyhound all of 60 years we will never travel with this company again its just not right to do customers like that I know you all probably don’t value my opinion but I couldn’t let this go I had to say something I am not even mad just disappointed with this company his…

00 ride. I have never in my mind thought that i would find my rushed too the Hospatail for stress releated issues cause by a worry free company and i will be seeking compensation for medical bills related to this issue and

for stress related medical issues done to me causing me to have to go to the hospital so i be seeking more than my bus ticket. Try hospatail /Lost wages an for medical neglect when I informed the bus to that I was having issues.

It wont allow me to send files from hosptail. hopefully we can come to agreement for the cost of a medical and stress related and lost wages and my bus ride or I'm going to get a lawyer and come for more

I booked a greyhound ticket for my pregnant daughter but they gave us a flixbus instead & now my daughter has to wait outside for her connecting bus for 2hours in mid town manhattan in very hot weather….. horrible experience

06, and on July 6, my Credit Union processed the transaction. My departure would be from Norfolk, VA, on July 21 at 4:20 am, arriving in Detroit, MI, on July 22 at 9:30 am. 07. I called them directly because I did not cancel my trip and wanted to make that known.

I explained the situation to Joseph (the CSR), and he asked if I knew Stephan Kirkland or Rick Watson, I told him I knew neither of those people. Joseph told me Stephan Kirkland was traveling on the ticket as we spoke.

Stephan left Lubbock, Texas, on July 11 at 9:55 pm and was to arrive in Tacoma, Washington, on July 13 at 9:20 pm. He stated…

I live in Jacksonville, FL. I bought a ticket today to go tomorrow morning to Ft. Lauderdale to visit my family and I left my bike in the bike section outside the Greyhound station. The person at your station was from the beginning incredible rude with me specially because my debit card did not work properly when the person handling my trip because the machine use was not working properly. We use then another machine where I was able to pat my ticket for the amount of $44.98 dollars. He was so rude with me because I told him to use another machine to pay my ticket that I could not handled anymore and I called his supervisor who got even more rude with me.

When I went out to pick up my bike my bike was not there, and I went inside again to file my complaint and they were so rude with me…

DRIVER ON BUS 86964 IS A VERY DISRESPECTFUL RUDE DRIVER AND HER DRIVING IS VERY POORLY. SHE PULLED BUS OVER FOR AND WENT TO FUSSING AT US LIKE WE HER DAMN KIDS AND I DON'T APPRECIATE THAT AT ALL DF....

To Whom This May Concern My husband's daughters(my stepdaughters), ages 15 and 16 had tickets to ride the Greyhound from Greensboro GSO, NC to Iowa City, IA. It stopped in Winston-Salem, NC, Atlanta, GA, Indiana, Burlington, IA to Iowa City, IA. m..

The bus traveled southbound towards Atlanta, GA. Greyhound was 8 minutes until approaching time was scheduled to the Atlanta, GA bus station when the bus broke down on side of road. Our children were broke down for hours including being stranded amongst strangers and alone. m..

The bus then went towards Indiana. Near Chicago, Illinois the bus broke down again. It broke down today July 15, 2023 around 5 this evening central standard time. m.. The bus offered hotel room stay for the travelers but turned down homing our daughters because per…

I had a very hard time getting home from Salt Lake City, Utah to St. Paul, MN. For over 20 years I have ridden Greyhound, Jefferson, Trailways and never had much trouble and nothing as my saga that just happened- I had one sleepless night as I was worried about if I would ever get home and

since I don't know who will read this and was having trouble with my phone trying to fill out their ( Flix SE survey ) the account of my recent experience will be at more than one location. Unfortunately my days of bus travel may be over- while I do and have taken the plane I always feel much safer traveling on the ground and have always been glad for ground travel.

For the past over 4 years I have been traveling frequently always to spend time with my mother- I bought a ticket through Greyhound which…

20 am and I m stuck . There were security guard n who observed it and refuse to help me... greyhound is disgusting... and I need my refund

m. m. plus was delayed 2 hours then we'll ridiculous it was a small truck with no air conditioner riding all the way to Orlando leave me from Tampa which was the worst experience of my life then he had to score for 30 minutes because he said the bus was looking great fluid got the bus back on the road and there was no kind of ventilation no air conditioning which was horrible today is my birthday I was planning a trip to go to Orlando by Greyhound now I wish I never even did that because not only did I spend close to 6 hours just to get to Orlando but

I'm losing out a whole day at my hotel experience ever and I am so angry like I said today was my birthday and I have to go to office just to get to Orlando

C. He had an isle seat & water kept dripping on him from the ceiling. Unacceptable. The seat ahead of me was ripped, there was trash in the heater vent, & the arm rest was down to foam. Very disappointed.

I am looking for some kind of compensation The license plate was Texas K021403

I bought a ticket and the buss came really early there for I didn’t make the bus and I hade no way home and no money was told to buy another ticket And had no money

On July 8th my bus from Montreal to White River Junction got cancelled on short notice. As a result I had to pay $56.70 for a bed and make multiple last minute changes including accommodation, food costs and changes to ongoing travel arrangements. The cancellation notice was given too late at 9pm for a 11:30pm departure without necessary support available for Greyhound costumer.

I am writing to ask for a refund for the hotel cost of $56.70 in addition to support towards food costs.

Booking reference - 3090242862

Many thanks,

Nina

Booking number: 3086329368. Bus number: 0700. On June 30, 2003, I boarded the above mentioned bus from Newark, NJ, to Wilmington, North Carolina. There was a transfer in Fayetteville North Carolina. When my got off the bus 0700 I observed the second bus was leaving the station.

I flagged the bus down and got on the bus to Wilmington North Carolina. In so doing I was so upset and nervous that I forgot to remove my suitcase off of the bus number 0700. By the time I realized that I did not have my suitcase, the bus was already traveling for 10 minutes.

Every day since I have been trying to contact customer service, which does not exist add Greyhound company. I filled out the form for lost luggage several times. I have only received automatic generated emails in response. It is impossible to…

The bus I am on right now which departed from Toronto to New York is disgusting, the bathroom smells like pee, very poor service, unhealthy and on the floor there is garbage. Very Poor service for a 12 hours trip. Also, we departed with 2 hours delay from Toronto.

The bus driver didn’t check anyone’s passport to make sure we are able to get into Canada. The bus driver stoped in middle of road mid traffic to complain that he doesn’t want any phone calls while on road. The service from New York to Toronto on July 9th, 10:50pm (the first driver).

Why do your buses smell like waste every time I ride it is disgusting makes me sick to my stomach the Baron buses are much better very clean sanitary fresh smell

Due to the driver yelling and being visibly angry with passengers, I felt unsafe to board the Barron's bus on Mon July 3,2023. Requesting reimbursement.

My son got a bus in Billing MT to come home to Fresno CA and the bus driver ask him to gave up his seat to a lady that was only going hours away. my son has 36 hours to go. I pay 300.00 for him to come home for the driver to tell him to get off the bus in the middle of nowhere I want my money back and the driver fired because it wasn't right to do him like that.

Necesito hablar con el manejar no el staff el jefe de piso de esa área para que me ayude a ver si estoy en algo que se que no podría agradarle respectivo a la empresa en la que labora mu número ±15045182147 aparecen fotos como evidencia por los largos retrasos ente otras. Cosas que también con evicrnvia con los mejore deseos ezpe saber pronto de antes de que bueno lindo día y también residencia de otro país donde también soy parte del grupo que usa sus servicios ahi

I book a trip from Shreveport to Dallas on June 16th the bus was supposed to get there at 4:30 but there was a delay first it was 30 minutes then 45 then 2 hours and they knew we would miss our connecting bus at the Texarkana travel center. m.

The name of the place sounds as tho it was big and nice for an insane amount of wait time but it wasn't. It had no where to sit for long in the inside it was about 15 people stranded there and just forgotten about.

It was hot and bugs was every where and we had no choice but to wait in those conditions. This was very unacceptable If they were going to do that then they should have made the place bigger and where we could wait on the inside out of the elements.

No one even carried to have my ticket adjusted I had to call to get this done myself.…

This is sad that this bus line doesn’t have tv’s on it the set that are in front of you are to close my angles has swollen both of them because the ride wasn’t comfortable put some tv’s on the bus.

I was booked on a 155 bus that should have left Pittsburgh pa July 6 at 155 am I was going to Memphis Tennessee the bus didn't have a driver I never stepped on the. Us my booking number is 3089499187 I was going to lay my mom to rest

Greyhound sent a bus to Lafayette Louisiana traveling to Houston Texas with no air conditioning. Temperature was 100 degrees outside. This is ridiculous and was unbearable. I want a refund on this trip.

Yesterday I rode greyhound from Houston Texas to Lafayette Louisiana and it’s raining outside. Evidently the roof leaks and it was raining on me. I got wet, my purse and bag got wet. I had to move from a seat I paid extra for. This is unacceptable and I want a refund on this ticket as well.

I

00 One from Sparks/Reno NV. On the first to leave on the Second at the 245pm at the greyhound station on Victorian plaza on the Salt Lake City Bus express. Well there was 16 of us waiting for a bus that never showed up.

So after waiting for about 1 hr I started calling customer service which was no help at. Then I called Salt Lake City Express bus company and I was then told that the bus was canceled do to no driver and they were canceled for the rest of the week due to no drivers.

Well I called back customer service with greyhound and explained to them the situation the first person I talked started off bad but then she help to alternate the ticket for me schedule now to leave July 3rd at 245pm I kept asking it's greyhound not salt lake city express bus right she told me a couple times…

My daughter got in a bus in Bakersfield California going to Worcester Massachusetts. The first bus broke down in Chambers Arizona. The bus broke down at 4:30 pm and the rescue bus arrived at 1:00am but, that bus broke down just a few miles down the road and they were stuck for another hour and a half.

They finally made it to St. Louis Missouri but of course the connecting bus was gone so now my daughter who is disabled is stuck in st. Louis Missouri. She's having to sit in the station with her service dog because her bus her bus will not be there until 3:05 am but still has her whole trip ahead of her.

Not one person gives a crap about the passengers. She's fleeing an extremely abusive relationship and this whole crappy trip is not been good for her mental or physical state. I want to…

Bus was 1 n a half late missed my connecting bus

I was on a bus San Antonio to corpus Christi Texas without any warning of any kind at 9:30 at night the bus pulled over dropped myself and five other people off 17.9 miles away from the bus station said they weren't going downtown we were not warned or told I had no ride and hurt my knee walking slipped in a ditch at hospital right now this caused an injury..

Had a ticket for June 26, 2023 from Fredericksburg, Virginia to Miami, Florida at 10:40 pm. The bus never arrived. I was exposed to danger and cold in a parking lot where I was indicated it would pick me up.

I WAITED THE ENTIRE NIGHT THINKING IT WOULD SHOW.

I brought two tickets Friday night for my sister and niece for them to depart Gary Indianan at 3pm Saturday June 30 and to arrive in Jackson Tn at 6am July 1st the bus was late June 30th and now my niece and sister have to sit and wait on a bus and wit arrive in Jackson Tn till July 2nd so I need a refund because this is not right at all if someone pays all that money for a certain shouldn’t nothing change but

a delay so I need some. Explanation

Greyhound canceled my trip to Reno, the ticket was for 7/10/2023 @ 11:00pm this bus was canceled by Greyhound, when I brought the ticket I brought a round trip ticket to leave Reno at 9:55am on 7/11/2023. Greyhound would not refund me for the 7/11/23 ticket.

I brought that to get back to San Francisco, but if Greyhound canceled the 7/10/23 11:000pm bus, how could I get to Reno to take the 7/11/23 9:55am bus, if Greyhound had not canceled my bus to Reno I would not have had to cancel my trip back. I do not want a voucher I want a full refund, I should not have to pay five dollars for the cancelation when it was Greyhound who canceled my bus to Reno. 00 dollars.

On June 24 2023 our bus travelling from Fresno to North Hollywood broke down around Valencia CA. The driver told us it would take up to 2 hours to get the bus fixed. per Greyhound customer service we will not be getting reimbursed for the Uber ride.

They were very rude and had a don;t care attitude. Will not be using Greyhound again in the future. I would give them minus rating if I could.

Worst transit company in existence. If only uber was affordable for long distances, I would use them all the time. They lack accountability when it comes to providing accurate instruction for where to show up and check in when it comes to gas station locations.

I've been using greyhound off and on for many years and it's just getting worse and worse. I'm so glad I found a more cost efficient way to travel in the future and never have to deal with this useless company ever again.

Their customer service is horrible and they don't care about customers at all. This company most definitely outsources their CS department and gives individuals who are only showing up for a pay check a job. No empathy or understanding from these people.

They will recite a script mindlessly over and over again…

Bus going to Clevland from Detroit smell like piss,and now today 3 day later it smells worst and the door broke people was getting nausea

Sunday I traveled from Savannah Georgia back to Atlanta. On my way back the bus had a flat tire the delay was longer than I expected and wasn't able to make it to work. I would like a refund back.

it took 2 hours just for them to come out and fix a tired.

On Monday morning, I took the ground bus. The driver was still in training, and I thought he was wonderful. The trainer's name is Steve Avery, and I do not appreciate his aggressive approach. He told the trainee several times that he should have cut off a car and even a semi truck and make them stop for him.

I reached my limit when a group of people were approaching the outlet of the parking lot we were in. The trainee stopped short and waved the people by, and the trainer got mad. He said that those people don't matter, especially since they were hanging out at a bus station, which meant they were just a group of homeless people.

He told the trainee that he should not have stopped for the pedestrians, but should have pulled into the street a little bit to block them while we waited for…

We traveled 2 hours to get my aunt to the bus station and after we get here there is a sign no bathrooms and no place around here to go to the bathroom! Unexceptionable!

If the customer didn't use the ticket or was not able to change the ticket to later time that day. It's your gain( greyhound) and flix bus too. It's just not the same greyhound like it use to be. You don't care about customer service.. Terrible service

My first time using greyhound I’ve experienced a 2 hour delay and no help or guidance from customer service. After a 2 hour delay my greyhound arrives as “bolt bus” and I missed it. No notifications or anything from greyhound.

The whole experience was a nightmare I spent $175 trying to see my family and there’s no one to contact it seems from greyhound.

Our driver from Sunday the 18th was swerving all over the road. Seemed like he was falling asleep. He almost went off the road multiple times and almost hit a couple semis. My spouse and I feared for our lives and couldn't wait to get to our destination so we didn't have to be on the bus.

Something needs to be done about this. I would like to be refunded for this.

Lucky to get a star! Because if I had the option for no star, that what y’all would get. I had purchased a ticket and it was suppose to depart at 12:05am and was told that the driver is delayed.

Didn’t get on the bus until 6:10am and when I had called customer services and spoke to 3 people and all is telling me that the bus was on time and made it to the destination on time but the workers at the bus station told everyone that the bus was delayed.

So all the passengers that was pose to be on the 12:05am bus was waiting for the bus still. They don’t have no communication and they suck at customer service. Everyone is rude and if you don’t like your job, find something else because customer service is not it for you.

I recently took a trip from Fort Wayne Indiana to San Antonio and it was the worst trip ever. I was delayed in Louisville Kentucky from 20 minutes to 5 hours!!! Greyhound cancelled my bus at the last minute. I had to change to ticket twice. 00!!!!!

Every bus station was filthy and employees were very rude and not helpful.

On June 22 2023 I had purchased a ticket to travel from Memphis to Charlotte While in route the bus driver was very rude. I was traveling on bus FL86693 between the hours of 11:50 am n 8:30 pm. I don’t no the Hispanic driver name but u can track down this driver with this information I have provided He also told me if I don’t like his services that I should travel by mega bus.

I’m not the type that try to get any one trouble but for the future this driver should be reprimanded.

Also the workers at the Atlanta terminal are unprofessional n unorganized I missed my transfer to the other bus mainly because they said the bus left early n I was lead by a worker n led to the wrong bus n when I questioned him where my bus his response was it left early n my departure wasn’t until 10:45 I was…

I was on the bus yesterday from Los Angeles to Bakersfield. The trip was from 9:30pm to 11:55pm. The booking number was 3085913461 under route US0810. This was an awful trip because the bus did not have working air conditioning and it was hot and the bus smelled like urine.

I have travel before and this has never happened before. I was horrible experience and I demand my money back.

I had gotten a ticket for my minor child to ride the bus from bangor maine to mobile alabama.

First his bus from Boston to New York comfirmation # 3080782701 was canceled after he had already gotten on the bus from bangor. New comfirmation # 3084897330. Then his bus was late getting to New York which gave him an 11 hour delay being a minor by himself. New comfirmation #3084946206.

Then the bus broke down in Raleigh North Carolina. New comfirmation #3085177304. Greyhound strides to keep all passengers safe and that was not safe for my minor child to stay in new York bus station by himself all night. While a bus driver pulled a knife out on a man who was trying to push himself on the bus.

This is the second time I have gotten bus tickets and both rides was an absolute nightmare. My child…