Greyhound

My first bus was fine My second bus was late causing me to miss my connecting 3rd bus. That means I will also miss my connecting 4th bus!! I’ve had to reschedule my booking for my place to stay when I get there.

My friend who is picking me up might have to miss work because I’m gonna be a day late. It’s been a really rough trip. Sleeping in floors, almost missing a bus because the announcement wasn’t loud enough. My fiancé having to step up and basically be a mirror so we got to Memphis safe.

Having to sit here for 6 hours because I missed a bus to get there today. My friend having to miss sleep and work probably. All around rough time. I hope nothing else happens to the next two busses so I can finally get to my destination and get some rest.

And food would be great too. I’m chipping…

Greyhound sent me an email saying that my bus waa delayed and I ended up missing my bus with no recourse. I feel it was unfair and left me to miss important affairs

The device in Alanta was very rude.. yelling at everyone like we were children. Raleigh was worst we had to get on a different bus and she was ignore alot of people cause she was on ear bus connected to phone.

allowed us to get on. We where about three ours late and I have been sleeping at bus station out side because my ride has left for South Carolina. I will never ride Grayhound again and I use to love riding on y'all's buses. Thank you Jesse Robinson

I purchased a ticket for a friend with a disability. The ticket is attached. He was at the bus stop 49 minutes early The bus did not come on time and he waited until 7:30. The bus did not come and he panicked and went to another bus stop.

I want a refund or a credit or a rebooking. booking number 3099976983

Erie Pennsylvania.... m. there are no city busses..... I feel it's very problematic for the elderly and no restroom availability

Bus left all of us and we are stranded

I book a ticket 3 months ago that was messed up by greyhound. I had to buy a new ticket for 200 dollars. They end up sending me a promo code that I can't used. I tried to use it before my three months and it wouldn't let me book and now it's 8 days later and they saying it expired: so I have been messed over again by greyhound

Greyhound Houston is the dirtiest and the rudest I have EVER come across all staff especially the front attendant overweight lady with black frame glasses, Ladies bathroom was disgusting!!!! Thursday 8/17 6:30 am

Bus was dirty. No customer service. 5 hrs. Late for departure. I said a year ago I wouldn't ride Greyhound again. After this experience not ever again will I spend good money for lousy service.

I had a bus trip for 8/15/23 leaving at 8:30 from Benton Harbor Mi to St Louis Missouri but my bus never showed up. There were 3 buses to show up 1 going to Detroit, 1 going to Kalamazoo and the last one to Chicago and the driver told me that wasn't my bus it was for Indian Trails and

Amtrak only and he told me mines should be pulling in soon but it never did. I was going on this trip due to business so I couldn't take another bus on today. I sit there waiting for over 2 hrs waiting on the bus and I need my money refunded back because it is not fair that I lose my money because I'm not sure if I want to use Greyhound again.

The bus smelled horrible and the overhead compartments were stuffed with oversized carry on’s leaving the doors open where they could fall out! I am a senior citizen who was put in the very back next to the bathroom which was very uncomfortable.

I was on this bus Monday coming back home to Waco and I am still sore. My neck is very stiff. I have made this trip many times before the change over. You are horrible.

because I wanted some information about cancelling a ticket and what's the penalty would be . She even refused to tell me her name which I later learned from her supervisor is Yaeli and the supervisor is Trishan . Ian awaiting your response. Yours truly Caroline Henry

Bus driver wa 30 mins late. On 8/15/23. Driver eas very rude. Throws luggage in storage. Literally throws without care of what's inside. Makes an unscheduled stop yells that we have 15 mins or hes leaving us. He's the first off the bus.

Less than 15 minutes later he's back and takes off. Passengers are yelling that he left at least2 people behind he keeps going. Next stop was Springfield mass. And he rudely yells it out and that we have 10 mins.

So farnot a good experience at all. Dreading the temainder of the trip.

The Greyhound station in Raleigh NC is absolutely atrocious. The staff are beyond rude, unprofessional, and for a lack of a better word, lazy. I've been waiting over an hour to use the restroom due to someone puking all over 1 stall, and the other being defocated all over, and Noone will clean it up.

A staff said they should just close it down I stead of cleaning it up. i have never been at a station with such rude and obnoxious staff in my life. I doubt anything would be done about this situation but I don't know who to complain to at this point.

I complained hrs ago about ur Nazi driver. NOW i have video of incident of her having someone removed, because they were not silent while she gave her nazi speach. See u on the news tommorrow, with video

Good morning I bought a ticket from Montreal to Boston. You’re the one who canceled my trip now I want my full refund for trip. Thank you so much

I WAS PUT ON THE WRONG BUS BY THE EMPLOYEES!!! THIS IS RIDICULOUS AND VERY INCONVENIENT TO ANYONE WHO HAS TO GO THROUGH IT!!

The toilet is stinking so bad everyone is choking in the bus

The bus was over 1 1/2 hours late leaving Memphis and stopped in Jackson for almost 1/2 hour break. I thought the break was completely unnecessary and it caused our arrival in Nashville to be 25 minutes late. Most of the passengers had to rebook with extended layovers.

Mine was an additional six hours. I think situations like this are a choice and uncaring. I will NEVER use Greyhound again.

3097051564 this is my booking number from the 5th of August that I booked! I booked it for my boyfriend in Gastonia NC. He arrived at the bus location around 11 something that morning from work.. the bus was scheduled to leave at 12:10.

Ok, the bus came, he showed them his ID, booking number and also the email with the itinerary.. the bus driver would NOT let him on the bus!!!! He gave him ALL OF THE INFORMATION THE WAS TO BE PRESENTED TO THE DRIVER!!!

AND THE DRIVER STILL REFUSED TO LET HIM ON THE BUS.. TOLD HIM THE NUMBER WAS WRONG AND THAT IT WAS THE WRONG BUS AND WRONG LOCATION IN WHICH IT'S THE ONLY LOCATION IN GASTONIA!!!! so the bus pulls off,, my boyfriend was STRANDED at this location and the location was CLOSED!!! I called customer service…

My friend and I were supposed to leave Detroit, MI at 10:30 am on Sunday, August 6, 2023. We were never told that there was no bus and that the trip was delayed. We had to ask what was going on and why the delay.

We finally got moving just after 1pm in the afternoon. Today, we were supposed arrive home in Meridian, MS by 11:30 am this morning Monday, August 7, 2023. But because we missed our connections we have been forced to sit in the Birmingham, Al bus until someone decides to get their butt in here to do their job.

We were only told because we asked how long we had to wait, that we would be waiting until at least 10:30 pm tonight. And we haven't been offered anything for the inconvenience. Not to mention the fact that people have jobs to get back to.

I want a full refund of the…

Got a ticket the bus driver left me in MEMPHIS when I was traveling to DALLAS TX and I had went to the restroom I was back out BEFORE time to reboard the bus so they called Chicago Passengers to board the DALLAS Bus so I just realized they left me by 8:30 pm then i had to BUY another ticket just to get back home Greyhound SUCKS I WILL NEVER RIDE THAT BUS AGAIN

I have read over some of the complaints you all have and I don't see that you all are doing any kind of change to make things any better for your customers. So I don't think explaining to you about how rude it is to have paid for a ticket, then the bus ends up delayed, becoming stuck in the city I'm supposed to transfer buses, then that bus is delayed until next afternoon.

Then you set up some customers in hotel rooms but I'm not allowed one. Even though it's not my fault your bus was late. Then I'm kicked out of terminal when it closes, in a city I'm not from and don't know.

And the employees in the terminal think it's funny that you all have screwed up my travels and put me out on the streets in a very bad part of the city. So I know you all will only read this and not give a shit…

On July 31st, 2023 I took a trip to Charlotte North Carolina. My trip was a round trip. Upon my return with my grandson back to Atlanta. Our experience was very disturbing. Not only was the driver very Rude and unprofessional, but she also violated everyone's rights that was on the bus.

We were all told that we had to turn our phones off. Ringers off and that we had to be quiet. We where threatened that if we did not comply she would put us off the bus. 4 and 1/5 hours later we could hear a child speaking to the parent. Not loud...

The driver got on the intercom and said to the passengers" Don't start" I immediately expressed to the driver that we are not children. And ask her to stop speak to us like that. She pulled over and tried to put me off the bus.

This is an issue that needs to…

Due to no fault of my own my connecting bus N2111 was missed. Was thrown out of the bus @10 pm to stay on street until 8am when the station reopened w/o a care or concern for our safety. Request refund and compensation for overnight stay.

Bus 86936 Driver was very rude. He needs an attitude ajustment

There are too many times that there's no drivers for buses and buses getting canceled. In Pittsburgh on Monday and Tuesday the whole station was dirty there was no toilet paper in the women's bathroom there was no one to answer questions about buses coming or going or even tell us what gate to go to this has been happening for the last 2 years that I've been traveling one bus I traveled on only had a urinal not a regular toilet seat and

they're still times when there's nobody to help you put your luggage on or off the buses everything has gone downhill. In Pittsburgh the one place there is to eat the card that takes your debit and credit cards hasn't worked in over a year so you have to use cash at one point the ATM was broken it has been replaced now so

there was no way to eat also the…

Bus driver from Amarillo TX to Albuquerque NM woke me up just as I fell asleep over the speaker calling whoever was vaping a dumbass and telling them to go to hell. Very unprofessional. I couldn't fall back to sleep and bus driver kept going on about it.

People aren't happy with their little kids on a bus having to hear that trash mouth. Yet they tell us we aren't allowed to swear on the bus? I understand the frustration but he should definitely be written up and I will go to whatever extent I have to to make sure of that.

If I talked that way to my customers my end would have been written up or fired. That's not how you handle a situation. What a disgrace you people allow this.

The driver is very Rude, the agent I booked with gave wrong info. The trip has multiple stops, I was told is direct with a rest stop. I paid for premium seating and had a request to a more front seat, I am by the toilet which is stink the seats are stink of URIN odor .

This is unsanitary and very unhealthy. I will be following up

I bought two tickets and my bus is 5 hours delayed I spoke with someone from you guy’s customer service that said I’m supposed to get a refund for my tickets because you guys are more than a 120 min delay so I’d like to receive my money please,the email on my tickets is [email protected]

The bus driver is mean and yelling and cursing passengers threatening to kick people off for her personal problems. She's rude and real disrespectful. There's kids that's on the bus that never should see the driver act the way she do.

She curse and yells like she high on something.

Dear Sir/Madam, Monday, July 31, 23

Place of Incident Wednesday, July 19, 23 New York Port Authority Greyhound station Gate 66 At 01:30AM Bus US0421

Good Afternoon, Since 20th July, 23 I have already filled and submitted complaint, different departments still have not received any response from anyone...called many times the same customer service number for all departments...800-231-2222 never get any information about Baggage lost and found department.

Due to your employee bus driver negligence, he took my 2 hand bags from my seat off the bus Left at New York Port Authority Greyhound station Gate 66 As I was told, and I suppose to get my Hand bags shipped to me in Chicago, IL from New York Port Authority Greyhound Station Baggage department. Still have not received my bags, neither any…

Most unprofessional travel services i have ever dealt with. The workers have horrible attitudes and customer service is very extremely nonhelpful. I am not someone who has issues often so Greyhound really needs to get it together. I will never ride with them again.

So my bus was to leave at 10:25am and time now 12:22pm still no information on if it will happen or not I just want to know if the trip is canceled so I can make alternative plans .Disappointed and not satisfied

It is My 5th same complaint already, never get any response.. It's been ten days now on the 19th July 23 from New York Port Authority Greyhound station the bus driver took my two hand bags, Grey Tote bag and Black Backpack from my seat off the bus Left it at station Gate 66 by mistake, he misunderstood..

even gave me the bus information.. I waited all day at Pittsburgh station but not received my bags, not in that Bus or afterwards.. but still never get any response.. Afterwards again I filled the same form and submitted got same email response right away like the previous one..

reminding emails them to the same emails, tried and still trying to reach every possible department I was told and was given the phone numbers here and there.. searched on websites Greyhound baggage lost and…

You need to update your Greyhound location. Your web site for Greyhound bus station list 1313 National ave. San Diego Greyhound station states on your Internet 1313 National. I sent a pic of the Internet site. Your agents lied about what the Internet said.

I lost $55 because of your wrong address on your Internet site. I waited to speak to supervisor for over 30 minutes.

I gave a friend money to travel from Dallas, TX to Green Bay, WI. He left Dallas on 7/26 with time of arrival in Green Bay at 3:00 PM today, Friday, 7/28/23. The bus had issues and his new arrival to Green Bay is a whole day later, Saturday at 3 PM.

We lost the hotel we had booked since he won't be arriving in Green Bay until the day AFTER his reservation. 00. His travel arrangements have been disrupted and he will now be pretty much stranded in Green Bay, as the arrangements have fallen apart due to this HUGE delay in arrival. Passenger is Jorge Canizales.

Please make this up to him - refund ticket and hotel room loss, total of $339 minimum. Plus food and drink for unplanned day of travel - all due to bus issues. 24 hours is unacceptable.

There is no AC on this damn bus and it's over 100° Booking Confirmation #3094196239

She has the damn front door open like that helps. It does not. I want my money back this is inhumane.

This was my first experience and I guarantee my last. I purchased a ticket to Vegas from denver. As I'm on my way to the bus station. I get a text stating my bus is delayed so either pick a voucher or a different bus.

The only other bus going to Vegas from denver goes to Cali first then Vegas. ( which is stupid). So I picked the voucher. But as I getto the terminal the agent there said that text I got was sent in error and my bus is still on So I asked the agent good can I use my original ticket.

She said no the seat is gone. I asked her for customer support and she points to a number on the wall. I call the number. And come to find out they don't have an actual customer service. It's outsourced to India.

Well after speaking with someone on the phone. I find out my voucher is for 60…

I paid for a round trip ticket from Beaufort Sc to Norfolk Va. I received multiple delays every part of my trip only to get close to my last stop and the bus driver leaves before we can get to the stop.

We get put back in the bus and told we have to go back to our last stop because the building was closing. It is the most inconvience I have ever received in my entire life. I have no way to get home.

I have nowhere to stay and nothing to eat. Customer service was no help at all. I want my money back and a free trip home somehow. Greyhound has basically robbed me of going to bury a family member. I have never been so hurt in my life.

I am so upset I have tried to be so nice and patience with the people but I'm over being nice because I want to go home. I'm tired and hurting being cramped…

Wednesday July 19, 2023 1:30 AM New York (Port Authority) at Gate 66 My Journey started towards Chicago before starting, due to your employee Bus Driver's mistake misunderstanding instead of someone else's Bags stuff he took my Hand bags from my seat off the bus and left at the same station..

After I found out I complained bus driver called at station and figured out it was there saved.. and still should be at the same station or in your lost and Found baggage department. Bus number 86165 at 2:00 PM will bring it to you.

Since we got to the Pittsburgh station around 10:00 AM til 6:00PM All day I stayed and waited there the bus he told me or any other buses afterwards never brought my Bags.. Same day 6:00 PM I got Customer Service talked about my whole situation, he send me the email with…

Line 1160 C coming from Dallas TX to Monterrey México was supposed to stop in San Antonio for few minutes arriving at 6:50 pm .Out of the sudden they told us get off the bus another is coming in one hrs , is 9:03 pm and we still waiting, this is unacceptable, some of us travel for work to be in certain areas on time.

On July 18th, I was scheduled to depart Dallas , TX at 4am and departed around 7am. The next problem was that the bus had mechanical issues near Ruston, Louisiana. We were in 100 degree weather sitting on the side of the road.

There was only 1 toilet that was not properly working, which was unsanitary. We sat there more than half of a day without any pertinent information concerning this trip. Later that Night we were placed in a dirty hotel, but we didn't even receive a food voucher.

A trip that was suppose to take 10 hours took more than 24. I have been traveling greyhound for more than 50 years and by for this was the worst experience I have ever had. I humbly feel, I am due a refund or at least a voucher for my troubles.

Thanks for taking time to read my complaint.

I booked greyhound for July 20th. My ticket was for departing Milwaukee at 6:40am and to arrive in Memphis at 6:30pm. My complaints are: 1) The Milwaukee driver got there 10 mins late, in which we missed the connecting bus to Memphis.

2) The desk then re-booked us for a 10am to Memphis, which a driver never showed or came. 3) When we finally were able to get a bus it was 12pm or so. 4) The driver got lost and a passenger had to assist him to get him on a route to Memphis.

(Don't know if it was because of the construction or a new route for him). 5) Then we had to multiples delays, re-routing and layovers. 6) What should have been a 12 hours trip, became a 26 hours of peer HELL.

I am a 75 year old woman. And it was hard to got through that. I remember when Greyhound was the best way to go…

On Friday July 7th my son Kevin Maiden boarded a greyhound bus after the driver said “this was the bus to Birmingham Alabama”…after sometime riding my son saw unfamiliar signs and asked the bus driver again if this bus was headed to Birmingham.. the bus driver said “no we are headed to Atlanta “ my son said “ you told me that this bus was going to Birmingham “ the bus driver got off of a exit at a gas station at 6514 Ringgold rd in east ridge Tn at 12 Midnight and

told Kevin that he would have to Uber back to Nashville. I was called and told of the issue. 99 for his return by Lyft. to Nashville Tn. When he returned they said they put him on the wrong bus and reissued him a new ticket.

The first ticket #3089947564/the second ticket 3090083455.. my name is Ruth Collins and my phone number…

It will be a long time before I ever book anything with your stealing company. This morning due to no fault of my owm the lyft driver hit red lights on the way to the Orlando Bus station only 10 minutes from my hotel.

he got me there about 8:16 and the bus had left before. Being I wasn't even on the bus I called for a refund of my $50 back to my card. Which I was denied. So I was stranded at the bus station.

Remember people are your business. You treat people wrong. Then they don't come back. I don't appreciate having my money stolen from me! You want to do the right thing and resolve this and continue to have me as a future customer then I suggest you call me at your earliest convenience! Have a great day.

I paid for a bus ticket from Cincinnati, Ohio to Des Moines, Iowa. I went to Des Moines Iowa on business, and paid for my fiancé to later join me. she’s one single little white female. She’s never traveled on a bus before. She’s alone.

She just had heart surgery. Halfway through the trip, greyhound decided they were going to cancel the trip. This is not OK. And they’ve offered no sort of anything to accommodate for or help with anything. I will never use greyhound again.

She doesn’t need the added stress. And I still have yet to talk to an American who speaks English who understands where I’m coming from. We’ve never got any explanation on why the trip was canceled. They rescheduled a new trip from Columbus, where she made it to before they canceled, but it is now arriving an hour later,…

This company is an absolute joke. Zero communications on the company end. The bus that was supposed to be here at 1:25pm(after the third reschedule of this morning alone) and they waited till 1:50 to tell us they didn't even have a driver on the way here!

After lying to us and telling us they were running late. I was supposed to leave here at 9:10 last night. DO NOT USE GREYHOUND. They would be late to they're own funeral.

My complaint and issues are with the Pittsburg intermodal greyhound station directly as a whole. Issue #1: the ladies restroom was covered in used toilet paper & there wasn’t any supply of toilet paper in the stalls. Several women stated to security that there wasn’t any toiletries, & were told that; that isn’t in their job description to handle.

Issue #2: my starting connecting departure bus from the fullington bus station in state college PA. kept getting delayed, first it was scheduled to leave at 2:45. Then got rescheduled to an hour later. Then another hour delay, and another hour delay.

The scheduled bus leaving from state college heading towards Pittsburg didn’t arrive until 6:30pm. I arrived in Pittsburg at 9:25pm. Which in hindsight caused me to miss my connecting bus leaving…

The total experience was horrible. The drivers are beyond rude and unprofessional. They use profanity at their leisure. We were threatened with being kicked off the bus if we asked a question as well as if we took phone calls (even thru earbuds).

The lack of information provided at each bus terminal for such a big company is totally unacceptable. No one wants to help but are happy to take your money. I will tell anyone who will listen to NEVER use this line of business for any of your traveling needs.