Frigidaire

The worst customer service I experienced in my life a dishwasher that I've purchased a little over a year a go is broken for a month and a half now their service keep scheduling technicians that never show up.

The stove was very expensive the first time I cleaned it being very careful just taking on and off the grates it scratched itself with the grates.

The grates should have some kind of heat resistant rubber to prevent scratching my stove top is a mess with scratches.

Also the front knobs are very dangerous if you just brush by the gas will go on,this has happened numerous times to us,we smelled gas in our home and it was the knob turned.

We are 2 adults over 50 no children.

Unfortunately, I was sold a bill of good on this product.

It was not the brand I wanted (Whirlpool) as I was told that particular model was not shipped as planned by the store I purchased the dishwasher from.

I do not believe that.

Thanksgiving was approaching and I needed a dishwasher, and against my better judgment I bought the Frigidaire.

Frankly, it is a piece of junk!

You have to press on the start button several times to get the dishwasher started.

When it is finished washing, regardless of how long you wait before unloading the dishes, they are NEVER dry.

My other dishwasher I had for 15 years.

I seriously doubt this will last one year.

I am extremely disappointed in this appliance and wish I had stuck to my guns and waited for the Whirlpool Bottom line, it is a piece of…

I purchased a new home in October of 2017 which came with all new Frigidair appliances.

In late August/early September the microwave stopped working.

We called the number on the appliance and a service ticket was processed and a service tech was sent out.

When the service tech finished he stated that it was a fuse and the microwave was working again...this took about 2 weeks with waiting for the appointment, part, and returning to install.

Fast forward about 3 months...microwave stops working again, customer service rep states the appliance is now out of warranty and we would have to pay for any parts and labor.

After getting very upset with the representative that did not want to help us resolve the issue she finally agreed to send a tech out and as a "curtsy" would cover the labor.…

I purchase a complete kitchen package in late 2017.

The over the range microwave, has started to trip the breaker about 2 weeks ago.

I was just told by your customer service that it is 6 months out of warranty.

I thought I was getting a quality product from a reputable company.

This product should not fail this soon.

I would greatly appreciate your help with this product.

Model#fgmv176ntf.

Ser# kg72608523 .

Thanks

I had a problem with my Frigidaire microwave, no power, not working. called the service number provided .

I authorized a deposit of $89.

00 to go towards the balance owed after repairs !

The first tech to arrive at my home was very rude and unprofessional ,he wore no shoe covers, was in my home for approx.

10 mins when he informed me he had to get something out of his vehicle, he was sitting out in his vehicle on the phone for 15 mins ,after he looked up and realized I had come out to check on his he came on back inside to inform me he would not be able to make repairs due to parts needed to complete the job, I had already provided the intake person the model number and all other information requested.

This guy was so rude and unprofessional I called the company to inform them that I…

Your product sucks I have lost over 500 dollars in food and you people don’t care.

I am in the process of talking to the news to run a buyer beware because you are building nothing but a lemon product and scaling consumers we take the money and look the other way.

I will also file a lawsuit under a lemon law since you don’t care and t have had you out to many times and I have lost over 1000 of dollars worth of food I will file suit for the cost of the freezer and all the food I have lost because of your cheap way of building a product to not hold up

have a small fridge #ffpa33l2sm..supposed to have 2 large bottom screws used for balancing.

Almost fell on a five year old child.

Wento to Lowes , where I purchased it..they told me they only send ones with One screw to make one BUY the other..wow//they do not have it in stock, even showed me a floor model..

ONE SCREW ONLY for balancing.. the 800 numbers are a farce and insult the consumer.. button after button ones must pressed to be told sorry call this number what a company..

I will wait till it falls on someone and use the statement from lowes when filing legal action..

I had my Frigidaire stackable delivered to me on October 4,2018.

I used it for about 3 weeks before the trouble started .

The washer started to make a funny sound I called RC willey to have a repairman come out to look at it the same time they were replacing a dresser.

He came out on November 11,2018 heard the noise told me to call RC Willey to have a repairman come out, called RC they told me I had to call Electrolux which I did set up appointment for repairman to come out in I believe 3 days.

Repairman came out said it was the Clutch, told me not to USE.

Waited about a week for part to come in.

Serviceman came and put new clutch said all fixed.

I asked him if he tried it and he said yes.

Right after he left I started to do laundry noise still there tried to call service pro back…

My husband and I purchased your Frigidaire Gallery on September 8,2015 from the Franklin Lowe's store. we have been trying to work with the customer service department concerning our new Elec. range LGEF3045KF which we paid $949.

00.

2 weeks ago the back of the range caught fire burnt the wall, and over head microwave. if we hadn't been home it would have burnt our home down.

Our last set of appliances lasted 18yrs.

We were told your product was the best so we used some of my husband retirement money to purchase the 3 pieces of this collection.

This was an internal problem the ( CONTROL BOARD ) is what caught fire, your customer service department says WE have to pay for this part..

We will not plug this range in again period even with a new control board for fear I might catch fire…

Jan.

8, 2019 I have the Frigidaire Professional model Refrigerator, Stove, and Dishwasher.

All 3 have had many repairs.

Right now I am dealing with the oven that shuts off, the dishwasher that floods on my wood floor.

Thanksgiving the oven shut off and delayed dinner 1 1/2 hrs.

Dishwasher flooded the floor.

They were repaired Dec.

13th.

Christmas dinner, oven turned off.

I had to turn off stove and restart it every 20 mins.

Dinner was delayed again.

Dishwasher flooded the floor again .

I called customer service for another repair.

A wonderful customer service fellow, Reggie, said “enough is enough” and would put in for a replacement stove.

He said someone from corporate would call me within 72 hrs.

Of course on one called!

I called again today to set up an appt. for the…

I purchased a new Frigidaire refrigerator model FGSS2635TFO, serial number 4A73017956, from Sears back on March 23, 2018.

It was delivered around the beginning of April.

I immediately started having trouble with the unit.

I called Sears, and they told me to contact Frigidaire.

I called Frigidaire, and they told me I had to contact a Frigidaire certified repair company in my area.

They gave me J&J Repairs in Palm Beach county.

They came out to my house.

My complaints were 1) the recommended temperature setting on my refrigerator is 37 degrees.

At that temperature, most of the items on the top shelf of the refrigerator, especially those towards the back, get so cold, that the bottles freeze over, and ice forms on the inside of my bottles.

2) the compressor rattles like crazy, ever…

Good morning, my complaint is, I purchased a Frigidaire Refrigator about 2 1/2 years ago and I have been having problem after problem with this product, My issue is the ice maker has been giving me problem after problem after problem, I have had several technicians to come and look at the ice maker on numerous occasion and its still not doing what it suppose to be doing, however this is very frustrating because its bearly 3 years old and I should not be having stress after stress with this product.

I have owned a Frigidaire in the past an haven't experience anything like this in the past, as a matter of fact I had the other refrigator for 15 years and gave it away to bless someone else, and did an upgrade with this new one and been having problem after problem, the ice maker is not making…

I Purchased A stove at best Buy located on Rt !

7 N Paramus NJ.

Model # FGGF3047TF.

I used this stove without a problem until I decided to use the oven on !!/22/ 2018 to bake our Thanksgiving turkey.

This was the first time i used this oven and and had to turn it off due to a heavy gas smell coming out of the oven, I was advised to turn the gas off which I did.

On Friday November 23 I called Frigidaire costumer service and since this is under warranty on Tuesday Nov 27 a repair men from American home appliance (973 988 2988) was sent and I was told that a new gas regulator was needed to correct the problem but that the part had to be ordered.

The part arrived yesterday 11/29 and I was told that they won't be able to install it until Weds.

Dec 5.

That will make 2 weeks to complete…

I purchased a Frigidaire refrigerator in July 2016 because I like previous Frigidaire refrigerator.

In May 2017 my Ice maker went out.

Repaired, May 2017, service man said this was an issue with ice maker on this model and they had a replacement repair kit and this should correct my problem.

In November 2017 ice maker went out again, called to have repaired again.

Repairman repaired again and said previous service man did not install repair kit correctly, seal was not installed correctly.

Now again 11/23/18 my ice maker has gone out again.

I have called again to have ice maker repaired again.

This refrigerator is 2 years old and this is the third time to repair Ice maker.

No I did not buy extended warranty plan since this was a new refrigerator and expected it to be a good one.

I…

We purchased a new home and with that home we purchased an appliance package....refrigerator, oven, dishwasher and microwave...all Frigidaire products.

When I attempted to register my appliances after we moved in to our new home, I was DENIED the factory warranty.

I later learned that at least my refrigerator was registered under someone else's name.

Almost one year to the day after we moved in to our home, my refrigerator developed a defrost problem and it began cooking the food in the upper part of the fridge while continuing to make ice in the freezer compartment.

After several attempts to correct the problem and after paying $300 for an extended warranty on a box that had been used for barely a year, Electrolux decided to replace it.

I had to wait several weeks for the new fridge…

Absolutely TERRIBLE!

Within the first year of having a brand new range, I’ve had to have repairs TWICE!

Customer service informed me that if the problem happened a third time, the range would be replaced!

Welp, it’s happened a third time and now customer service is giving me the run around!

LITERALLY THE SAME EXACT PART HAS BEEN REPLACED!

If that doesn’t scream faulty unit, I don’t what does!

Customer service has been absolutely NO HELP!

I will NEVER recommend Frigidaire to family and friends.

It’s a nightmare going weeks at a time with no range and Frigidaire doesn’t want to take responsibility for their appliances!

We bought our Frigidaire microwave 15 months ago.

We had a service call in before we had it for a year.

Now at 15 months it is broken again.

There are only two adults in this household and are not hard on our appliances.

We bought all new Frigidaire appliances be cause we trusted the brand.

I will not pay for a service call because we haven't abused this microwave.

I would appreciate some help with this obviously defective microwave.

Diana Morlang

I purchased 4 refrigerators all same model numbers within a 6 month time frame and all quick cooling.

I took all of them to appliance repair store and they said each time that the unit had a freon leak within the box that was too expensive to repair.

They also noticed that the last four units that I had brought in had the same problem...same model number...same starting of the serial number...they seemed to think it was a bad run on this particular model number to have all those factors.

Model #FFTR18L and Serial Number starting BA12....

I have documentation to back up my statement.

Could you check because I have always had good luck with your products until these 4 units.

I purchased at Lowes in Greenville, MS..and I have paperwork to that effect also.

Purchased a stainless side by side refrigerator on 1/6/2017 and it quit working on 7/26/2018.

Bought a freezer.

Only came with 3 small door bins.

Lots of wasted space.

Should have three more bins to take advantage of lost space.

Think it is horrible that I have to pay over $100 more to be able to store food in the door.

Not good business.

I am not happy!!!

Will think twice before I buy another Frigidaire!

If you say a freezer holds so much food you should provide something to put it in.

You can’t just hang it on the door!!!

We bought a brand new refrigerator and it did not work.

No Freon.

It has a closed system so they could not find the leak.

The repair co. that they sent did not want to do the repairs because they said it would take 3 + hrs. and they do not get paid enough.

We spoke with Frigidaire several times about the issue.

They refuse to replace the appliance until they waste the money trying to repair.

They want to apply tubes on the outside of the refrigerator making it stick out 3-4" from the wall.

We will not be able to open the doors completely now because of the space.

We bought this size because of the small space.

We explained this to Frigidaire but they said that was not their problem.

Be aware of their warranty policies and complaints before buying.

Also they only have one service…

Purchased a dishwasher in February 24th 2018.

Had it installed and has veen nothing but problems since.

Leaked from day 1.

I have now had 3 service people come out and try to repair it all with no luck.

Called Customer service to tell them per the last service tech that it needs to be replaced.

I was told no replacement until their tech department said it was irreparable, but yet the repair company said they will not talk to them about the replacement.

Now leaking worse then before and customer service just offers to extend the manufactuers warranty for 6 months to keep sending service people out.

When is enough enough?

Will not recommend Frigidaire to anyone at this point.

2 parts shipped wrong.

1 Part shipped wrong 2 different times.

Going on 50 days now.

With no were further than we started.

VVVEEERRRYYY Very frustrated.

Would understand if it was an consumer problem.

But it is not!!

Was sent a button,then motor-blower instead of a latch.

And a 8 button switch on the range that we now have to wait for a form to get reimbursed.

Then it is likely going to take more weeks?

I would love it if the persons (Alan Shaw or Keith McLaughlin) in charge would follow up with me Jesse and Crystal Martin 509-489-5882.

Please reach out on this problem.

We purchased a new refrigerator and after two days it was not cooling or freezing anything.

We called and they sent out a repair service that said it had no Freon in the unit.

They can not find a leak but want to add tubes to the back of the unit. this was bought to fit in a certain size space.

Now they are saying it will stick out 3" further and no one will have room to get through between it and the wall.

You can not speak with anyone except customer service who will do nothing except say, you must let them repair the unit.

Junk.