Ford

Went to purchase a Ford Maverick at Alpine Ford in Pueblo,Colorado.Msrp on xlt is $24,600.They want 34,600.A $10,000 markup on a $25,000 vehicle.Ford says they will cut allotment on dealerships that do this. YEAH, RIGHT.

ATTN: ': I am about to the point where I will never buy another Ford. I have purchased a 2011 Ford Fiesta and a 2013 Ford Focus both new off the floor. These are the first ford's I have ever owned.

I sold the 2011, but kept the 2013. It now has the transmission problems. My transmission control module has gone bad now. I did t purchase a car and spend thousands on a vehicle for it to sit on a dealerships lot.

My car is at Lonnie Cobb Ford, in Henderson Tenn. It has been there for over a month waiting on a TCM. I need my car and this is ridiculous. Why can't Ford pay for a loaner car for me?

It's Fords fault for putting out those bad transmittions in the cars jnowing they were defective. My other vehicle is now broke down and I have no transportation to get back and forwards to work or…

Bought a 2021 ford Ranger and it Vibrates had it to 2 ford dealers and still not fix both dealers stuck a bunch of stuff in it this has been going on sents December not happy with truck I will be filing a lemon law on it

Brand new 2021 Ford F150 XLT with 6000 miles. 00 vehicle I am paying for. This is a disgrace since no compensation is offered for mileage or total time consumed. Ford customer service is a sham!

I purchased a 2021 F150 VIN#1FTEW1CP3MFA98379 and I am having trouble with the interior lights not coming on when any door is opened. I have to pair my cell phone again every time I turn the engine off. The heater blows cool air at times when the thermostat is set from 76 - 80.

The air at these settings should be warm and gradually get warmer. I have to set the thermostat to 84 at times to get the air warm enough to be comfortable in the cab on cold days. The screen turned completely black again Thursday 3/17/2022.

I have taken my F150 to Ford of Clermont, in Clermont, FL and they do not know how to repair the lights, nor the phone pairing issues. They have replaced 2 APIMs in my F150. The first APIM was replaced to repair my screen when it went black the first time back on12/27/2021.

I…

I have a 2011 Ford F150 and the radio continues to stop working. I have always taken my vehicle to the dealer for service /work and have the vehicle in pristine condition. On 10/25 2017 I took the vehicle to Napleton Ford ( Libertyville, Ill) to have the radio repaired.

50 for the repair ( parts and labor ). Within 2 years the radio again stopped working. I called Napleton and was told I was out of the warranty on the repair by 2 mos and they were not willing to repair .

Covid hit and I put the repair on hold. With things opening up in Illinois , I again spoke with Ford and again was told they are un willing to make the repair . I have purchased multiple vehicles ( brand new) from this dealership and am very unhappy with their lack of customer service. The radio…

Hello. I just wanted you to be aware of some terrible service I received at Groove Ford in Centennial Colorado (10039 E Arapahoe Rd, Centennial, CO 80112). I sent the below email to the manager (Brian Johnson) of the Quick Lane service at Groove Ford and did not even receive a call back. I am in the process of looking for a new truck to tow my 5th wheel and was looking at an F350 but after this service I think I might go with a Chevrolet Silverado 3500.

Hi Brian. My name is Clifford Bruce. I have been a long time Groove Ford Customer. I bought my F150 Lariat at Groove Ford 9 years ago and have religiously brought my truck in for needed services when required. Look up my history and you will see all the times I have brought it in. I have also always taken your recommendations on…

You claim that the F150 is such a great truck But I bought a 2019 and it Burns oil the transmission bounces all over the place This is the worst Ford truck I've ever owned Brought it in for service they fixed it but they made it worse as far as I'm concerned Told me it's normal talk to many mechanics They're trucks don't burn oil Like this does Quirk forward sold me this truck knowing it was defective how do you claim to be the best people to buy a truck from I've been going through a service nightmare like a lot of other people Doesn't make me look forward to Buying another Ford It's not fair that you are so

big we are so little that you s*** on us like this

Paid outta pocket right at $2000 for a complete transmission rebuild & repair, that was never done properly, which leaves me no other option but contact lawyer!!! Dealership gave me 2 years unlimited miles warranty and parts that they claimed where new but car is not driving right now hasn’t even been a whole year!!!

I have Ford ecosport 2017 model.Used only 15000 km.And now car is not accelerating and stops in between.Dealer says clutch problem and charging a high amount to replace TCM and clutch motors.

Bought 2020 Ford Escape Titanium Hybrid in March 2020 in Palm Springs CA. Has been a great vehicle till 9/3 5:30 PM. 11/21 we moved to Placitas, NM. 9/3 - upon trying to use the car to go pick up diner - we discovered the vehicle totally DEAD.

Does not respond to remote start, the security system light is off, won't start at all. We called roadside assistance on 9/3 5:30 pm - they said they would dispatch a tow truck. We get a text message that Shelp's towing would be 90-105 minutes.

At 7:43 Ford roadside assistance asked if Shelp's had arrived - they had NOT. Ford Roadside 7:44 apologize and re-assigns to Rio Rancho towing. At 8:08 we contact Rio Rancho towing to discover that they are still waiting for payment from Ford Roadside assist.

Chatting with Ford Roadside, we request to…

I purchased a 2018 ford explorer SUV. On the hood it has some rust underneath the paint.It is a small amount at this time and the dealership told me that as long as the rust is not piercing the paint they will not repair it.In time it will show past the paint.I should not have this problem with a three year old car.

I’ve had made appointments with the Ford repair shop 3 deferent time back to back and the repair shop in Hiawatha, Iowa has a problem with making diagnostic test and repairs on time. Each time I’ve take the car in for diagnostic test and repairs they say their too busy and they push back the time to look at my car.

Each appointment they had the car they’ve had over one day to look at the car and than they never call me back to update me on status of the car, than I having to call them find out that they haven’t even look at the car. The first day they were not busy to look at the car but they never looked at the car.

Unexceptionable they look at other cars that have appointments after mine. My car shoulda had been looked at on the very first day of the appoint and called me back for…

I have a 2017 Ford Focus. When it had 30,000 miles on it I had to get clutch replaced due to shuddering. It is now doing it again. When I took it back to the dealer they told me it was within the specs so they could not do anything.

I have reached out to customer service at Ford and have not heard anything back.

I bought a new Ford explorer hybrid 5 days ago. I am a senior and veteran. They lied to be about everything. The car has problems with the cruise control and it has nearly wrecked me twice in 300 miles.

The salesman did not show me how anything works on the car. I want my money back on the car. The mark mclarty Ford dealer in north little rock Arkansas won't even talk to me.

Ford never balanced the tires on my motorhome .and now that the tires are chopped they refuse to change them . I payed to have them balanced where this was discovered . Piss poor company and quality .

We bought a brand new 2021RV with a for f350 engine. We took it on a road trip from CT to AZ, on the way home with less than 6k miles on it, the power steering pump blew while driving on a major interstate, no brakes OR power steering.

We had it towed to. Dealership in Las Cruces New Mexico and we have been there for 4 days after the dealer there has been working hard to get the part. We found out today the parties not available for at least a month.

I’ve called Ford customer service and spoke to Heather a service manager. I am at the point where we have to pay to fly 4 people back to CT and leave the RV in NM. Then at some point fly back and drive the RV home.

We understand that is problem is a defect with this model RV and has happened before. THIS COULD HAVE HAD A TRAGIC OUTCOME ID I…

Dropped vehicle off for repairs. I visually checked my vehicle before Drop off. Picked up and tires are damaged. Fresh scratches and ripped tires on driver side. I have photos. Had car for 2days for airbag repair from recall. Even their own autobody shop manager says the damage is fresh damage that happened just recently.

7 eco boost. Low oil pressure. When I asked dealership any known issues. Was told “no” by service department. When really list is long. From oil sensor to sending unit. Piston rings.

I have a 09 Ford Fusion that has a recall for the brakes. I was given a date to bring the car into Kelly Ford of Melbourne on 4/15/2021. I was called by the service adviser later the same day that I could come and get the vehicle. I assumed it had been fixed but I was told they had to inspect it and order the parts before it could be fixed.

The Adviser went to get my car from the Tech but returned and stated he could not release the car because it was unsafe to drive. I was told he would see if he could get me a rental but he returned and said they could not give me a vehicle to use for this recall, i would have to leave it until it was repaired because it was unsafe to drive. However the recall notice sent from Ford stated it was safe to drive! He told me it would probably be ready the…

Driver side window cracked, Ford service manager took pictures and sent into Ford, they replied since they couldn't determine what caused it crack it couldn't be warrantied. if they couldn't find a cause looks like it must be a factory defect.

I took , and still have a Ford E350 VIN 1FDWE3FS0KDC73128 Ambulance. It has approx. 9329 miles on it. The transmission is completing burned up. I took it to Crain Ford in Little Rock Arkansas. It has been at the dealership for 29 days so far.

Ford refused to replace the transmission, instead opted to fix the internal parts. Those parts were not available, and a SPAL case I believe was started. All the parts are in but one. It is not expected till April 17th.

at the Depot is 40 days. Add on 4-5 business days to ship it to the dealership, with another 3-5 days to repair it. We are at 50 plus days minimum of having this Ambulance at the dealership. This is unacceptable, to hold a First Responder Unit from the community it serves.

I see the Ford Commercial about Ford and Emergency Vehicles,…

I took my F-150 in for oil change only. Looking on recipt I was changed 20:00 for a tire rotation I did not want. When confronting the service manager I was informed that there had been no rotation as indicated on her copy.

So not only was I charged to the rotation but I was informed that one had NOT been done. This dealership is stealing money from customers!! I’ll never go back

The problem I am having is the rear end of my car is grinding and popping and my screen goes black and when i come to a stop it feels like it has miss. Took it the place where i purchased the vehicle and was told everything looks fine, but i would have to wait for a recall before they could do anything.

But if everything is fine why should i wait for a recall. I really want out of this car, before something happens while I am driving it. And when i purchased the vechile there was a spot on the passenger side back door and i asked if it would be fixed they told me the only thing they could do is touch up the paint.

Which is all they did. S. Thanks Tammy Owen

I took my truck F150 to jackson ford decatur Il to get a new starter. they put the starter on and did something to my 4 wheel i didnot tell them to do so i was only charged for the starter.

the teck that put the starter on hooked the wires up. the celonid post is lose and moves and dont make contact i have to get under the truck and move the wire to get it to start. now what they did to my 4 weeldrive that i didnot tell them to workon is now making grinding nois when driving.

after paying for the starter i dont think i should have to pay for something thats not fixed right or for something i didnot tell them to fix on the 4 wheel drive. i beleave they neeed to fix it right because they did it and not fixed right my last 3 cars and truck have been ford but service like i got im not sure i…

need rotor select switch sent too MATHEWS FORD SANDUSKY OHIO so repair my suv explorer vin# 1FMSK8DH2LGA12658 part order 5-22-2020. contact RUSS in service department for at MATHEWS he has the details.

Please send me e-mail letting me know why MATHEWS can"t get the part too fix my explorer . ROBERT KISTLER 210 white street CLYDE OHIO 43410

I purchased a 2013 Ford Escape new in 2013, and last year I took it in for a oil change and have work done on the headlight on the drivers side. I was lied to by the man that did the work on the headlight he told me they could not fix it because there was a problem with the wiring, but I heard the auto part man that brought the bulb he had brought the wrong bulb.

Then when I get the car home I notice that the under shield had been cracked and was hanging down so I take it back to Morristown Ford and he does a poor job of trying to fix it and so I get home and not long it is hanging down again, I was out of town so my wife calls and the young man she talked with talked to her like a dog, told her the screw always worked their way out causing the shield to hang down and

by the way looks…

Would like to start by saying we have owned Ford's for a very long time. Then my Radio quits working out of the clear blue. So again I am heading to walmart with my 9 year old daughter and my car will not go then all of the sudden it takes off take it back in to the Ford Garage last month and they replace the clutch because it was bad.

Got a new Clutch have been driving the car for less then a month and its worse than before I think this car is a death trap. Ford should be accountable for this and now they are making mask for Covid-19 hope its nothing like the cars they have been putting out lately..

I bought a 2019 Fusion S on December 23, 2019, from a highly reputable dealership. No problem there. But I discovered almost immediately, when I went to purchase an after-market locking fuel plug---manufactured and offered by Ford on its website---that this plug does not fit recent-year Fusions and that Ford does not make a locking fuel plug for these later-year Fusions at all.

No one with any experience at all is unaware of how easy it is for someone to siphon gasoline from a fuel tank, including these capless fuel filler systems Ford has. Bypassing the supposed blocks in the pipe is very easy. But worse than that, anyone can pour damaging substances into the fuel filler port and wreck the engine. The ad on the Ford website says that they offered the locking fuel plug---part…

I had three recalls to be done on my 2014 Ford Focus. Two were done but the third one which was 19n08, they wouldn't do. They said it wasn't a safety hazard (which it is) and also because my car is R titled.

I have talked to several people who never had a problem with recalls being done on an R Titled car. My car shudders and shuts off on me. Why can't I get this recall done? I love my little car but am becoming a little uncomfortable driving it. Please help me.

I am a single mother and can't afford to buy another car.

i have a 2017 ford escape titanium I got new. It has problem auto start it stops shuts off if stopped in traffic on freeway. at stop signs and lights. one of these times I'm going to be hit back sided. this is very dangerous.

I and my husband have taken it back to the ford dealership I purchased it from in burleson texas. they claim they can't find anything. there is no recall well i beg to different with them i'm the one driving it went it shuts off 3-4 times each time i drive it.

I bought what I thought was my dream car in 2017. It was a 2015 Mustang GT, it was used but only had 9K miles on it, so I was able to get a full warranty. Since I bought the car over time I am noticing that the outside panels are not lining up and the clips are starting to POP off.

Every time I have taken it in for maintenance I point it out and ask for it to be fixed and I keep getting told that my warranty does not cover it. The last time I took it the front right bumper clip broke completely.

In 10/2018 I received a notice the door latches had been recalled, I took it in and had the latches fixed, now here we are in 12/2019 and my drivers side door is not lined up, the door is loose and falling off and every time I open and close my door the paint is chipping......

I have been a…

Called two Ford Dealerships for vehicle servicing. Earliest date is January 20th. I have an oil pan leak on my 2017 F-150 Raptor with 48,450 miles. I have an extended warranty. I have research this issue and it is well known by Ford that the plastic/composite oil pan and oil gasket leak. There are numerous documented cases of repeat failures of plastic/composite oil pan and oil pan gaskets leaking.

I contacted Ford customer service and could not get any additional help. I was only advised to contact my local dealer. I have contacted two local dealers with little support other than a 6 week wait.

In late February 2018, Ford began outfitting the 2018 F150 Raptor with an aluminum oil pan; I can only assume in direct response to the former issues.

I do not wish to have a composite oil pan…

I received recalls for my 2007 Ford Edge. Called my local dealership Don Franklin in London, KY. They took my info said all parts are ordered and ready to be done and it would take about 3 hours. I was surprised because of what repairs it required so I clarified are they certain because my main concern was my leaking gas tank and he said yes ma'am that's it so I trusted them and went on.

Arrived at the dealership waited about an hour, Larry came out and said I was ready to go. I said, really that's great so you got my air bag and gas tank replaced that quickly? He said, no we had to do an inspection before that can be done and it does require a new tank.

A bit upset I asked him why didn't the man on the phone scheduling this explain that to me before I lost a day's work? He said, I don't…

Took 45 days to repair my 2017 Ford escape ca s 24261233 p5h1b3 Thomas McKeon [email protected] just want to get a straight answer i have phone records and emails thank you

VARY poor customer service an on going issues with WILMINGTON ford Service department

I have a 2012 F150 4x4 XLT I bought new since I have owned it I have had to have the gas filler door replaced four times do to defective parts and it is starting to click or pop like it has done the past before it breaks and has to be replaced. This part needs to be replaced with a better made filler door.

I have a ford fusion sel 2012 and my front let handle has to replaced for the second time. I had smoke in my car and had a hard time exiting my vehicle. What can ford do with solving this continuing problem?

I have filed a complaint and you have requested additional information. Unfortunately when I sent the reply the following did not get attached. This was a complaint about service at Freeway Ford in Bloomington, MN. Is there any way to match this up? Thanks. John Potasnak

The memo that I sent to Freeway Ford was discussed in a conversation with the service manager at Freeway. In that conversation I reiterated my concerns that the brakes were worked on when the problem was the fuel pump. Also, when I dropped the car off to have the work done I advised the person that was writing up the work order that I thought the problem could be the pump. Another concern was that I was told the noise had been resolved – it hadn’t. I was really upset to think that I was allowed to go back into traffic…

case # 21926082 my 18 year old son spent every nickel he had saved to by a "dependable" car to last him thru college, a 2017 FORD FUSION. Two years later it is sitting at a dealership awaiting a replacement engine!

the problem was recognized by FORD in memos and alerts.!!! the issue was going on the whole time but did not surface until after the warranty expired. so the ALMIGHTY FORD SAYS SORRY,NOT OUR PROBLEM. What kind of company would not stand behind a product where they admit there was faulty parts used and just grab the cash and screw the customer?!!! FORD TOUGH?

HOW ABOUT BUYER(SUCKER) TOUGH LUCK. If you do not stand behind your product and rectify an ACKNOWLEGED ISSUE IN THIS TWO YEAR OLD VEHICLE you have lost several loyal Ford customers. and any others I can possibly sway along…

Hello, My wife bought a used Ford Escape from Crown Ford in Fayetteville NC about a month ago. She did everything online when she got to the dealership it was raining and around 6:00pm she did a test drive and the sales lady Tara said everything pass there Inspection.

We had rain off and on well about a week and a half I notice the pass side was wet inside the car I assume from the sun roof. I check the sun roof and it does not work. She did not check it when she bought it because it was raining and the sales lady said everything work it was in great shape.

Well they had my car for 1 week and said a vender would have to take a look at it. When I went to pick it up they did not fix the sun roof it still does not work. Said I would have to take it some where else to get it fix because I…

Purchased a 2011 Ford F 150 in 2011--only 31,000 miles on it on purpose---Had a recall saying transmission could slip in out of first ---i took to TownEast Ford they replaced a module --however they are sayin the transmission is slipping and needs replaced --Sounds to me like a recall issue --they are saying no

I own a 2012 f150 and recently have had some jerking issues with the transmission a couple weeks after that I started getting a whine from the transmisson under acceleration and I had the recall that ford issued on my truck and they checked out the whine sound and told me that it wouldn't be covered under the recall warranty and would cost me around 2200 hundred dollars and

feel that it should be covered since its having similar issues ,My truck is at capital city ford in Indianapolis Indiana and my service advisor is Corey. Please look into asap thank you for your help in advance.

had a2014 ford focus with clutch issues iease ended leased a2017 ford focus was told clutch isseses were fixed they are not having the same problems witrh 2017 taking it back to dealer for third time today 5/22/19

Ford customer service is the worst. I was one month out from a recall issued and I had not been able to take my car in and they would not even give me goodwill. My car has been recalled so many times I have lost track.

In addition, people you speak with will not give you there full names. It’s like Ford does not want to be bothered. Please in my opinion do not buy a Ford. Just check all the recalls.

I own a Ford Falcon FGX XR 6 LPI purchased new in October 2016 I have taken it to same Ford Dealership for servicing I have had an intermittent fault with the car starting since almost new and the dealership has been unable to fix it

I would like to know what is wrong with with the LPG system and do propose to fix it

My complaint is my 1998 Ford Crown Vic I like new condition . Yes just over 80,000 miles bought new at Sun Rise Ford I Fort Pierce ,Fl

Care was taken in Dec 6th 2018 water drip in home garage floor no color ,no smell ,we dropped off busy call back said "cracked Manaifold". Reason installed new was made of plastic ,Ok they replaced it 1,198.19 wow! Dec 11 called all done ,we went to pick car up paid ,out in service bay stood mechanic ',Odd he had nothing to do ", said to me he did 5 mile test drive "runs good has a little miss ,Ok you can drive it". Never seen Mechanic in service bay in 25 years I have been going their. I started car back up Good Greef Car is shaking my legs in seat are shaking ",back up I see engine light on? For ^&890- sake what ,why is car so bad after service .

I am…

Each time I bring my vehicle in for repairs to Sanders Ford (Jacksonville, North Carolina) it is troubleshoot inproperly and not fixed properly. Management does not take responsibility. In February 2018 My vehicle was brought in for a oil leak in which I told them was the oil pan they tightened the oil filter and failed to fix the oil leak.

I had to return with my vehicle a second time for them to find out that i was correct for me to instruct them on how they should be performing my service. On March 29, 2019 I gave Sanders Ford my Truck to repair the water pump that was leaking they stated it was fixed on 1-May, 2019 upon pick up it was driven about 13 miles and

I was stranded due to the same leak still not being properly repaired as the engine overheated. When I spoke to the service…

Our least was up in January. They keep giving us extensions until we could get financed. This is almost May and Ford Motor Credit could not get us financed so we returned the car. My father was in a car accident and I had to leave town so we just dropped the car off and Tim Rhodes, my salesman was there when I returned the car. He came outside and checked the car and checked the mileage. I have the paper work from the credit bureau that says Terry and I were turned down for financing. So I thought this was a good time to give the car back after getting that notice. If Ford could have gotten us financed, we would have kept the car. I know we will owe a small balance but Ford Credit told us we could not get financed with our credit so they said to return the car.

We have been Ford…

I originally leased a Ford Focus from Puente Hills Ford. When the lease was nearing the end of term, I returned the vehicle to the same dealership and purchased thru them and Financed thru Ford Motor Credit a new Ford Fusion.

That tranasction place in Feb. I continue to this day to receive collection calls from Ford Motor Credit. I have explained to them I turned the car in. They say they have not received the pay off from the dealership but the dealership insists to me they have paid Ford Motor Credit.

Numerous calls have placed and on March 15th I physicallly went back to the dealership and sat with the Finance Director, Lauren Coleman to resolve who assured me he would handle. Today is April 28th I am still receiving colection calls and the old account is still showing open.

I need…