FNB Corporation

I'm not happy with the decision taken without consulting me. I get paid on the 25th only when there is holiday and week end they sometimes get paid early but FNB took their decision without me. I would like to inform you guys that please change it to 26 or 27 not before that please.

Otherwise, how can I contact First National head offices? They will not return multiple phone calls.

I have lost my bank cards over 30 days ago and have requested a replacement card over 30 days ago. To date, it is unclear where the card is, if it has been dispatched, and when I can hope to have the card.

All this after calling 10's of people, speaking to credit card department, my private banker, numerous private employees and the couriers who are suppose to be sending the card. When next I am in South Africa, I will most surely close all my FNB accounts and move to Standard Bank.

I have had enough of this pathetic service performance from this bank.

On 1 September 2016 I phoned the First National Bank service help desk to query an FNB Credit Card transaction. I was on hold for 34 minutes during which time I was unable to talk to a help desk operator .

The automatic voice mail system sent me back to the pre recorded voice mail message on two occasions without putting me back to the operator. A complete waste of my time and it certainly does not reflect well on the efficiency of FNB.

Needless to say my query remains unresolved.

On the 10th July 2016 my husband went to an FNB ATM not far from our home to make a withdrawal from my account. when he got there two men were at the ATM they finished their transaction and the one walked to his car and the other walked to the side of the ATM as part of the queue. My husband inserted the card and pressed in the pin, the card got jammed and the screen went funny, he immediately tried to cancel the transaction and pressed the cancel button a few times, the card did not come out.

The man that had rejoined the queue came closer to my husband and said the same and happened to him, he then left. The ATM screen had return to normal and the card was still "jammed" he then processed to call me and ask me to block the card as it had been swallowed by the machine, I did that. We…

I went to First National bank in Chatsworth, as I needed a bank statement for personal reasons, I waited in the line in which I was directed in to receive my statement, I was approached by a Staff member by the name of Raeesa, she offered to seat me down and use online banking to retrieve the statement faster, she kept me seated for over 30 minutes where as the line could of taken me just 10 minutes, throughout my stay there she was pretty sarcastic, I never asked her for help she offered it.

Firstly she gave me a silly comment when I told her I don't have my bank card with me when she asked for it, and then poked fun at my cell phone which is a blackberry, a blackberry is a smartphone and she claimed that its just not good enough for online banking. Her attitude was terrible. She asked…

We have a One Account with FNB. It is rather troubling and disappointing that we have sent several emails and tried unsuccessfully to contact the consultant nominated to us. She has not replied to any of our emails either. I find this service if you may call it that rather shocking and smacks of pure apathy.

Looking forward to hearing from someone from your department.

Filled a claim for fraudulent charges. After waiting 11 business days. They refused to refund the money into my account. Further more the person who investigated my claim never once returned my calls and avoided 98% of my calls each time I called.

I am still waiting for feedback from the Credit One complaint I have sent a few months back. I would like a immediate response or I would have to take this matter further.

Recent two interest rate hikes, a delay in effecting new stop order but making 100% sure that the short payment is made in cash. Received a call from a consultant who was told that the short payment can be made cash and there will be no change to my account.

Credit One will revoke your flexible facility and will re instate the facility under their own condition. Who really want to do banking in this manner.

I withdrew R 1500.00 from my account at O R Tambo international airport FNB ATM. When I returned home I had checked my phone the first sms was R 1000.00 that was "withdrawn" from my Easy account which did not state the location of where the funds were withdrawn. 2 May I went to the FNB branch in O R Tambo airport and showed the consultant the sms I received of the R 1000.00 that was taken from my account - the consultant then took my card to check my statement, she advised me that the R 1000.00 was frozen on my account because I had gone to the wrong bank.

I then had to fill in paperwork for the funds to be released back into my account within 7working day. 11 May I then went to Birchachers mall in Tembisa the consultant told me that it was a technical/system error from FNB. She then made…

My mother passed away on 2-11-1016, my sister went to the timberline branch of first national bank of Fort Collins, they would not deposit the checks for my mother, my sister called me, and I came over and the people at the bank were very rude to me, they even escorted me out with a security guard, because I was upset. I took the checks to another branch of first national bank of Fort Collins Colorado and they deposited them in a friendly manner. Angie the bank manager of the 205 oak street branch.

Angie deposited them under customer deposit. I was very satisfied (she is the only one at this bank with customer service skills). I complained to Karen Sorensen the manager of the bank managers about the timberline experience, I got a voice mail back from her that said, I would not be treated…

My credit card has been declined now for a few weeks. Sometimes they don't work for whatever reason, so I was not concerned unduly. Today I phone to find out why it has been declined yet again, to hear that since I haven't FICA 'd it (again). All very well.

I was told that I was informed last year that the FICA was due. No I wasn't. Before the bank blocks your card, would it not be polite to put it on your invoice, phone you, email you or one of those other really convenient methods and save their clients the embarrassment?

Does it actually matter to the banks that their clients are what keep them in business?

I went to open a savings account at FNB Welkom today. I know its end of the month and busy at all banks. When you want to see a consultant you need to write your name on the register. After waiting an hour (my whole lunch time) I asked a consultant how far I am on the list, she said there is still 4 people before me.

On the sheet I saw that there were already 6 people helped after me. Why am I writing my name on a register if the people is not assisted accordingly? Very poor service. All the advertising is false! I will never go back to FNB and I will not recommend it to anybody.

On 20 April 2016 FNB Bank confirmed it had received an instruction to transfer the sum of USD 2,500 from the account of Asia 2 Africa PTY at Barclays Bank Zimbabwe Ltd Account number. The Trace ID is FGLC3WVE. I received the Notification of the Payment which is on the FNB Bank letterhead.

However until today the 27th April I still have not received the funds in my account. When Barclays tried to trace the transaction using the given Trace ID, they can not find the record of that transaction. The bad thing is I have written to FNB Bank and no one seems to be interested in responding to my inquiry.

I don't know if I have to approach the courts or the media to get a response. I should have received these funds on the 23rd or 24th, I believe someone at FNB is sitting on these funds or has…

On 23 March 2016 I received an email, informing me that my cheque card will expire at the end of April. I had to visit my nearest First National Bank branch to apply for a new one. As I am staying in Swakopmund / Namibia, the local FNB branch informed me that they can't help me and I must get in touch with my branch in South Africa. Dialing the phone number which appears on my monthly statement, did not work in spite of several days' efforts. Only after phoning a friend in Leeudoringstad (Lds), I learned that the "old" telephone number was replaced by a central one. When I eventually reached my branch, an official named Joey Kok told me that this branch can only issue my new card if I collect it personally.

Well, nobody in his right mind would travel from Swakopmund, Namibia to Lds, South…

I want to make deposit of R12000 at ATM. ATM took money and give slip saying your cash deposit was unsuccessful. I must wait 12 days for money from FNB. It's not acceptable.

I was the victim of a fraudulent scam in Aug 2015. Since then nobody from FNB Fraud department has contacted me, despite my enquiries to them. The SAPD has confirmed that the perpetrators used fraudulent ID documents to open the accounts at FNB.

Its assumed that those accounts has been closed by FNB, but no refund to my account has been done. SAPD Germiston also phoned me, indication they might have allocated the perpetrators, which is conduction the same fraudulent activities, which increase the trust, we as the public, have in them.

But its with utmost disappointment that not a leading banking firm like FNB, doesn't even respond to this case, let alone transfer the money back.

Nedbank and African bank debited my account even after the NDA told them not so now its difficult to reverse that money. We've been try to contact FNB but no one picks up the phone. I went inside the bank they told it takes three day for them to refund me please help me.

Has anyone successfully filed a grievance against First National for this?

No sense of agency from sales and services. We had around 50 people in the branch waiting for service with only four staff members to assist.it looked like we were at some traffic department and really think FNB is starting to take it's customers for granted. First National Bank in wonderpark must get it's act together now or risk more angry customers!

I am experiencing the WORST customer service at First National Bank I have ever experienced. On February 13, I drove 3 hours from Washington DC to Harrisburg, PA for the sole purpose of closing my bank accounts. I was met with, "We can't close your accounts until Tuesday because we don't have account totals." Seriously? Way to plan for the merger! I signed all the paperwork and was told they would mail a check on Tuesday, February 16 to my temporary residence in Thurmont, MD.

It's only 80 miles away from Harrisburg so should have arrived the next day. Wednesday, the 17th came and went. Thursday, the 18th came and went and still no check. I called Friday, the 19th and was told the checks weren't mailed until Thursday and should arrive early this week (Feb. 22 or 23).

It is now Feb 25,…

I have been using an First National Bank corporate account till I changed the account to another bank. I could not be able to pay the bank charges since they didn't allow me to close the account. I'm now owing about 4,000 charges but still they say even if I pay that 4000 they won't cancel the account?

Am I forced to use your bank? I'm under debt review and this is too much for me.

Good Day, I got money and got the sms that it was in the bank but its not reflecting in my account. What could possibly cause this? The transaction is always going in on the 1st of every month.

I asked for advice from the First National Bank customer service number in about 2009, where I was not contacted back as promised. I left it and used alternative method of advice to solve my issue at that point in time. Last year November 2015 I contacted them again for advice and assistance. I received no feedback, despite of my emails requesting feedback regarding my last discussion with them. In the beginning of January 2016, I informed them to cancel my law on call subscription, due to non existing service delivery. After all one cannot continue paying for a service without deliver of that service. I was informed via sms today that I require to pay firstly my December subscription fee, as they did not deduct it, and secondly my January fee.

I refuse to have any further deduction made…

I have made payments on my FNB cheque account monthly, acc was handed over to Attorneys Blake and Associates but now all of a sudden I get notification acc handed over to Debt-in collections. FNB don't communicate with clients, acc is handed over to two different sources and FNB don't check properly as to whether client is paying account. I have proof of all my payments.

First National Bank need to learn to communicate with their clients and stop moving accounts around to different collection companies. This is frustrating and annoying. I am so glad I don't bank with this incompetent institution.

When I arrived I was never introduced to your new system of taking number from the door. When your staff realized that I realized by myself that I need to have a ticket, then stupid illy she wanted to help. I always trust FNB with money, but not now.

The ATM at the Fairways on Main Centre in Howick, KZN, needs urgent attention! I am in a wheelchair and find the following problems that render the facility unusable: 1) The screen is too high, 2) The screen is sloped upwards so that it reflects the sky and sunlight, and 3) Because of (1) and (2) above, the various prompts are literally invisible. Today a very tall man came to my assistance but even at his height he had to shade the screen with his hands before he could read same - which eventually led to the discovery that the damned thing was out of order anyway!

The following steps should be taken as a matter of urgency: a) The screen height must be lowered, b) The angle of the screen must be altered so that is sits vertically and, c) Some form of awning must be installed to prevent…

I logged a complaint about Woodmead bank and the manager about a service fee that I’m charged for that I am disputing as I was not informed of the fee. I received a call from Bheki Ngiyani and I was highly disappointed in his service. I got a call from Dima at the First National Bank corporate number on Monday saying she is dealing with my complaint and will get back to me in 24hrs, we are now on Friday and I have not received any call regarding my complaint.

I refuse to pay the service fee as I was not informed of how much it would be, if I was advised of how much the service fee is I would have done online banking, I am disappointed in the service I am getting from FNB and I’m at a point where I feel like moving to another bank now, I want someone who is going to assist me to sort this…

Does First National Bank have a dress code for its female employees? If not, it really should. I get so tired of going in to do a transaction and having the female employee leaned over working on my deposit and her cleavage falling out of her top. Literally. I bank at the store on N. College Ave. in Fort Collins. I finally asked the gal as of late if she realized just how revealing her top was? She coyly said "Oh really?" But you knew she knew. I don't know if that is their way of trying to hit on male customers or just dressing flirty.

This is a bank not a Hooters and if that is what we wanted to see, that is where we'd go. But I for one was really glad it was me not my husband at the counter and I'm not sure I would ever have my husband step into the bank truthfully. The poor guy would…

I applied for a home loan at First National Bank two month ago. , why can't they do a motivation for me, I don't understand, I pay more rent as I would have pay a bond, I think Fnb corporate office is very unreasonable and

even after we have a lawyer to write to them that the furniture store have unlawfully put her name on the report. Fnb could have helped, they could have seen how they can motivate but they just done care for a normal account holder.

It is sad that they don't wane help.

I was called by First National Bank customer service center to offer me an over draft facility. Agreeing that this was a good idea we went through all the questions, credit checks, I was told I qualify we agreed on an amount, we probably spoke for 15 minutes.

At the end of the call she assured me all was in place and had to ask a few questions that needs to close of call. One of them was, can First National Bank use your information going forward to market new options, and I said no.

I was then told, sorry you cannot now get the product as you said no. Really? What nonsense then why did you waste 15 minutes of my time. Please listen to the call as it is recorded.

00 dollars to my account. I asked for more deposit slips. 50 out of the check I deposited. She said OK. She did not tell me that they do not receive the money for the deposit slips. I do not use checks only my bank card.

So every time I use my card I check the balance at their ATM. I received my deposit slips on 11/2/15. 50. Because of not being informed by her that it would not come out immediately. I checked my balance on 11/3/15. 98.

09 short for my deposit slips. I received an overdraft letter on Monday 11/9/15. I immediately went to…

My First National Bank complaint is regarding billing and late fees. I have been having an ongoing late fees lasting over two years or so. 62 on the account in CPI fees. 92 and he stated that at the time they didn't serve as importance due to the fact I didn't specifically ask about CPI fees as if they weren't a part of a total balance.

I believe he did this so that they might further collect interest on an unpaid balance. The other accumulated late fees were said to be due to an increase in a CPI that caused an outstanding balance.

My original post was regarding not receiving a debit card as of 9/21 after opening an account on 9/01. My card was over-nighted by a different branch as promised, at which time I stopped in my branch ( in Sarver, PA ) to choose a pin # and explained how I'd finally gotten my debit card.

after finally being given the option to choose a pin I was told to wait an hour or so for the pin to be active. NOTHING! WHAT is going on in this branch?!!!! There should be an option for a 0 star rating. ridiculous and frustrating.

Where's my compensation for my inconvenience?

I opened a new joint account on 9/01/2015 at FNB of Sarver, PA 16055. Twenty days later and I still don't have a debit card. Thankfully, it is now being over-nighted to me as of today thanks to the help of FNB's Natrona Heights, PA branch.

As I was told, the manager at the Sarver location assumed a new card was generated upon opening a new account as was the case at her previous employers. She is fairly new at the branch, honest mistake. I was told there was a new card ordered when I called to inquire and she apologetically informed me of her error.

My significant other ( whom I hold the joint account with ) inquired about the cards status today ( 9/21/15) and there still hadn't been a card ordered. I find this very frustrating as I use my debit quite frequently and not having one due to…

I access my money in FNB for 3 months now. After they lost my card failed to issue me a new one because they forgot to take down the 4 last digits in the old card. They suggested I open a business account which I did but the consultant who was supposed to give me my card lost it again.

They then made me a new card but failed to transfer money from the old card they had lost. I spent the whole night at their branch in Revonia Friday 31st of August, with a consultant who was trying to resolve my problem.

At one point in the morning we managed to withdraw R5000 which she deposited back using an atm and I left with nothing. Monday they told me they have failed they will transfer my money to my ABSA acc, today I find out they deposited a cheque which means I have to wait another 7 to 10 days…

Unacceptable behavior on phone, First National Bank customer service told me that “I'm lucky he did not take all my money, he only took half”. You will surely pay for the bad attitude on phone and rude behavior, rude responses. I want FNB to present qualifications to me the public, and I want a letter from FNB corporate HQ to say they are sorry for the telephone manor of the reps. He was very rude with bad ethics, I also want the recording of the conversation, as we are taking the matter further legally, and FNb need to indicate the status of all their staff giving advice to clients on phone, or email, or sms.

I demand FNB management making contact and explain poor employee attitude, and the reason for his behavior. I want senior staff call me back, or authorized persons please. The…

The owner of the house Mr Lodwick Maruping and the majority of Teanong, Tembisa residents were offered the so called low cost housing by the Department of housing and financed by Khayalethu Home Loans and First National Bank in 1990. Condition of the Houses were extremely poor. Houses were just one door house with no proper ventilation, poor indoor toilet with little and no privacy, poor walls construction which caused severe cracks. Mr Maruping Lodwick decided to rebuild the house since the condition of the house was a danger to his family, when it was windy the walls would shake and in rainy times it was just a disaster. He built the house to suit his large family of five kids and wife.

Poor Teanong Community decided to confront the Khayalethu and other related parties and wrote…

Morning. I'm a Client of FNB Namibia Windhoek Main Branch I have apply a Visa online. From my Card wise account so the transaction was Block by FNB. And I have received a text since the 4 June 2015. Saying reserved for Purchase I UK visa. And the Amount of the Visa was 2664.00 Rand. So I went to my Branch to complain. They have gave me a form to fill in. I did. Is almost 3 weeks.

Time I have not receive my money back in my account. I went there this morning they said the Problem is First National Bank South Africa. I want to know. What is making a delay. Because I need to use that cash to pay somebody who use Standard Bank. Since Fnb Namibia said I cannot use my Visa debit card to pay online my visa.

00 fixed deposit on Saturday 23/05/1015 at First National Bank Stellenbosch with the understanding that I will get 10000 ebuks in return only to find out that it is not so. I apparently did not open the account the right way.

to me this is not right. Is my investment not big enough or is this another scam going around.

I have a business account with FNB, tried to open a personal Acc and was told that my ID was listed with MFC. I followed it up with MFC since I was mistakably listed. MFC provided me with a letter stating they have instructed the South African Fraud Prevention Services (SAFPS) to remove the negative listing on their system.

my life is on hold now and I need to move on, can someone out there help or I'll have change this bank

I'm banking with FNB for the past 10 years,i have a personal acc and a business account. 00. FNB reject my application instead this happens 8 years ago also and ABSA bank gave me a loan,please tel me why. 9 years ago FNB reject my house loan and Standard bank approve, please tel me why.

Now FNB reject again and Nedbank approve my application,please tel me why. I was never was blacklisted or on it in my life whats your reason. I have also account with Nedbank, Standerdbank, and ABSA. I will pay up my overdraft with FNB and move my Business and Personal account to other bank.

I'm waiting for your response.

Can not get hold of First National Bank pay roll to fix an issue with my account. Customer service so far has been poor at best. Can't contact anyone there at corporate.

Went to bank on Friday 10april. Money was fraudulantly taken out of account. Advised the consultant of all transactions which was fraudulent. Was told manager not in but will be contacted Monday 13april. Did not get a call - went into branch after one o clock . Spoke to customer service which advised that the manager is stil dealing with the query, and that we will be contacted by the end of the day. Husband was contacted on Wed 15 april to come in and to again advise which transactions was not done by him.

Went to branch on Thursday 15april with all the information required. Someone advised him the signatures on the transactions was his signature, but they will give feedback in 3 days. I phone today 22april to find out the status of the query. Was told by Charlene (receptionist) that…

Please help and tell me what I can do, This afternoon I went to an garage and inside the store were an small atm and I used my card there to withdraw R 1000, and it only through out an slip and no money. So I Through the slip away because I thought there were maybe something wrong with that atm, So I went to another atm and withdraw R1000 again and received the cash.

when I got home I saw both the R1000 first the one at the garage went off my account and the other R1000 also, I told my wife about it and then she explained to me how the atm at the garage works that I must give that slip in at the cassier to receive the cash.

There where no sign at the atm informing customers the steps to take, and this were a first for me to see an atm working like that. So now I what your help, please…

A disappointment when FNB could not give me a referance letter regarding my home loan which is up to date because I did not choose them for my second home loan.

I have been banking with FNB for about 4 years now and at that time it was the best bank you could ever find. 3 years ago I wanted to buy a house, they could not assist me as I had no accounts.

I applied for a loan and I was paying it monthly. FNB called me and they offered me a credit card and an overdraft in my account of which I did not have a problem with. I was paying these accounts regularly until I realized that the was amount which where added in cheque account monthly, I called I requested for an explanation, no one could explain it.

They told it was my penalty fees but I did not understand why was is it done weekly. I then decided to put my salary in my savings account to monitor the cheque account and it stopped for a while then I started paying my overdraft manually more money…