Fingerhut

Worst company ever.all they want is your money.

Do not buy from these people.

Your app took more than I was going to send.

I at first hit too many zeros, and DELETED all of them to start over.

I hit minimum payment, and they took my balance!

I have to buy my groceries!

I have to pay other bills!

I have to fix my mom's truck!

I can't wait 3 business days to be credited back.

When I asked to be forwarded to the department that would credit it back, she claimed she couldn't.

When I asked for a manager, she claimed none was available!

I work customer service!

I know when someone is lying to a caller to get her to hang up!

Your App messed up! and I have to pay for it!

You have the worst, most Unhelpful Customer service dept I have ever experienced!

And I want satisfaction!

I shouldn't have to pay for a glitch in an ap!

I have been a customer of Fingerhut for about 6 years I had never been late I always pay my account off early recently Fingerhut allow someone else to place an order on my account when I contact customer service about the charge since then item was returned they wanted to charge me a restock fee that I never authorize anyone to use my acct to place that order.

After talking to an agent I I end up only have to pay the balance of $15 which I was not notified so they decided to report that I was late with a $15 balance to the credit bureau what cause my score to drop I was Furious so I am but I put a dispute in what the credit bureau I'm waiting on the results now but I will no longer be a Fingerhut customer

I purchased an Acer Aspire computer for my husband who needed one to help with our fledgling business as well as to play games on.

The computer I purchased was advertised by you as being a gaming computer but when my husband tried to play a game on it couldn't run it.

The game in question was almost 10 years old!

I called the customer service line and was told the quarantee I purchased wasn't in effect yet and to contact Acer.

Upon contacting them, I was informed that this was NOT a gaming computer at all.

I called Customer Service back and told them this.

I requested that you take this computer back (which is hardly used) and credit my account as I would use the credit to purchase something else.

The supervisor refused to take it back saying we have had it too long and that it was…

In October 10 2018 I received my Samsung Blu-ray player we were told you have 30 days for inspection if anything is wrong send it back.

The Blu-ray player would Not play new movies and would skip and shut off.

We called Customer service explained what happened we sent the blue-ray player by US postal service Fingerhut received the Blu-ray on November 7th 2018.

They would credit my account, I was told to pay 34.

99 through Customer service also pay 5.

00 for payment by phone that was all I needed to pay, on November 14 2018, Then I get phone calls for nonpayment and late fees I have this information recorded on my phone every phone call.

I have been informed someone from management will adjust my account I am tired of being LIED to over this situation !!!!!!!

Now it's March 31, 2019…

I sent back my order re registered mail to Fingerhut, it was signed for I am still being charged the full balance even after mailing registered receits 3 times, need your help this is affecting my spotless credit.

B G SPADONI phone 501 425 5572 acct#6369921072572216

I ordered 2 items for Christmas.

I get paid on the 3rd of each month.

I kept making double payments and you still reported that I was late and had the nerve to charge me a 14 dollar late charge.

I can never talk to anyone on the phone because you hire nothing but orientials that can't even speak English.

I am beyond frustrated with your company.

I paid off my account in LESS than 3 months.

How dare you accuse me of paying late.

I demand an apology.

Hi I have used you guys for many years and I was needing to pay off my charge off and customer service was giving me the run around for two hours didn't want to listen what you had to say cut u off in the middle of the conversation.i would like to speak with someone asap I will not do business with them anymore.they ae refusing to send me a receipt for my mount paid.

I know I am part of the fresh start payment, over the last few months I have paid more than my monthly payment, I got sick a few weeks ago and did not have the money to pay before my payment was due in march, my payday is 3 days after my march payment was due, I tried explain about my payday when I called on march 4, also I begged and pleaded to borrow money from a family member and tried to go ahead and make the payment only to be told my card was expired even though the expiration date on the card is 08/2023 so the payment did not go through so I have to wait till the 8th of march and now I'm being told I have to start all over again on the fresh start program, no credit to me on the fact that I had been paying more than the min payment due each month.

I did not plan on getting sick but…

ordered flowers for a valentines day delivery , they were not delived on v day neither was my money refunded.

Keeps calling me every day threatening me that their going to cancel my account

My account paid in off June 2018.

However you have continued to charge late fees, the charge of 66 dollars was for insurance policy that was cancelled September 2018, insurance company said they do not inform fingerhut of this.

I have inform you of this sent September but bill anyway, late fees sent July account close continues to this date.

Will not pay a bill when I owe fingerhut nothing.

I ordered two bracelets from Fingerhut.

When UPS delivered my package only one bracelet was inside the package (I work from home so I was able to get the package).

However, when I called Fingerhut and inquired on my order, I was advised to complete an affidavit form.

The case was supposed to be investigated.

I received an email back from the investigation department advising the case was closed and I need to submit a report with my police department if I disagree with the findings.

The investigate was verifying that the package was delivered by UPS.

Duh, I told the representative I've received the package (SMH).

So much for an investigation.

However, in the meantime, my account still reflect the item I didn't receive.

There is a lot wrong with this situation.

1.

I didn't get…

Ordered a Lenovo idea pad couldn't connect to internet, called customer service Lenovo they wanted to charge 195.

00 to tell me over the phone how to do.

These computers our nothing but junk.also with that order , had a microwave cart.

Opened up to assemble the main piece was cracked all the way through factory defect.i am not one to go this way but very disappointed in both orders.

It's going to be a very long time before I order anything again.thank you for your time John crossan

In November 2018 my bill showed minimum payment for 59.

99...my payment has always been 29.

99...

It was due to some insurance i signed up for, which was supposed to been free for a year, i had only been signed up for around 4 to 5 months...

Im on Dissability and couldn't pay the 59.

99 so i paid 30.

00 like always and told them to cancel that insurance. ..

My December bill was 89.

98, the gentlemen i spoke with said he would knock off the late charges for me, so my payment was 59.

99, and that was paid on 12/10/18.

He stated my next payment would be on1/20/18 and i was all caught up....

Then i received another bill stating another payment was due on 12/20/18 AGAIN...

I have been fingerhut for many years and have good credit there, and I've spent alot of money there..but I…

got a apple watch and seen it for a lower price week later asked about price credit customer service is a joke don't buy from them there prices are 2-3 times higher than what anyone else is charging wish I would have known before hand

Talked to two different service rep today I got two different answers on my account.

My payment changed from last month and different amonuts I owe.

Asked to talk to a supervisor but of course to busy.

I get that????

Asked to have my account info emailed to me do I can review it.

But as of three hours still no response from anyone.

Need some help here .

Thanks

Desiring to order three toys for a four year old, I contacted Fingerhut customer service to ask a question.

After navigating my way through their contorted automated system, which, by the way, has never accepted my “prompted” last four social or 10 digit phone number ever since I became a customer, I spoke to the first of four actual humans.

Three additional calls later, as well as 52 minutes later, I was no closer to placing my order than when I started.

Some of the “lowlights” include one agent telling me that there was a Black Friday discount for shipping if ordering online.

That was a lie.

The second agent said that there was a Thanksgiving Day promo, but only for that day.

That makes total sense, since everyone knows it has always been called Black Thursday!

He said that he…

I am submitting this complaint because I placed an order on October 23, 2018 for some earbuds.

I had intended to order the earbuds along with a $350 scanner but the scanner was unavailable so I could only order the earbuds.

I was told that the order would go out on November 2 so I was constantly checking my mail awaiting my order.

I decided to phone Fingerhut to check on the order and was informed that my account was CLOSED BECAUSE THE ORDER WAS NOT AVAILABLE which is not my fault.

I did not wish to lose my account with Fingerhut and do not understand the reason that my account was IMMEDIATELY CLOSED being that I showed interest in KEEPING ACCOUNT OPEN.

I feel that my account was WRONGFULLY CLOSED and I was not afforded the opportunity to order a replacement item before you closed my…

Last year I opened a Fresh Start account which I proudly paid on time until my last $10 payment.

I had to be rushed to the hospital around that time and ended up being admitted for almost 2 months.

At age 32 I was diagnosed with stage 4 breast cancer.

A year & half ago it came back with a vengeance.

Then a few days ago I received an email from Fingerhut saying I’d have to start all over again with the low credit limit.

So I called them today to explain the situation and beg to “graduate” up 1 level so I could make this Xmas the best I could knowing it could be my last.

I just wanted it to be as memorable & unforgettable for my son.

I spoke with 2 different reps yet they both denied me because of that $10 dollars (which I did pay off).

Making that call was truly humiliating (I was…

I placed a order on oct 28 paid extra shipping to get the item faster for a gift item never came i called they said they would credit the shipping and get my item sent still no item called back was told the same thing never got item called again told please let me help you give me 2 days you will get your item guess what no item called again asked to talk to a suoervisor was told will straten my order out give 2 days still no item its weeks later and you are still showing the item in stock no one wants to here about my missing item.

The gift i was giving i looked like a fool because it never came at this point cancle my order refund my money and i will never order again.

I am putting in a call to the better business bure.

Very dissatisified with your customer service i was a good…

I have $5000 credit with Fingerhut.

Being maxed out I just deposited $1,000 on my account and my available total is now $910 (where did $90 go)?

This is while my last order had 2 items UPS lost and have as of yet received any replacement or credit to my account.

Why...

I have called for assistance regarding my new computer 1st time last night 09/06/18 and I was told to call back today, I called 9 times today 09/07/18 and I was hung up on twice.

The last person I spoke with said I was calling Manilla and I will have to call back again.

I have never had such poor service, never again will I use Fingerhut.

I wish I could un-high-lite the 1st star, they are not deserving of a star.

To whom it may concern: I ordered a LG charge android smart phone...

I received the phone an didnt like it at all so I sent it back only too be told that my reason for returning the phone was against the policy... okay I get that part so I asked them too send the phone back.. they stressed too me that it would take a while about 30-45 days an that I will be notified threw email along with the tracking information...so I called them a couple days ago an they tell me that the phone has been disposed of..they tell me that the phone left they're facility on 8/6/18..they say that they sent me a email with tracking information on 7/5/18 an sent me another email with tracking information on 8/6/18...they say UPS attempted to deliver the phone on 8/21/18 and 8/22/18...

I have never received any…

Im on the fresh start program..

I have been diagnose with lymphoma cancer.ice been in and out of tge hospital ..

Needless to say im behind on my pmrs.

I received a letter from you guys saying is if I pay the 108.

00 I would be back in good standing..

Si I agreed to pay the whole thing off but ive been told by one customer ser.rep. that it doesnt matter if i pay tge account off i still wont rec.a revovilng account_ cuz i missed a pmt.

Then the 2nd rep said i had to do the fresh start program OVER again then the 3rd rep.

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