Fifth Third Bank

I called the dispute resolution center, and spoke with a person who had a very heavy Indian accent. This person was very hard to understand. I gave him all the information that he requested. He then said he was transfering my call to the dispute resolution center and I would have to give the same information to that call center. 00.

All I had to do was say yes. I wasn't interested in the gift card, so I said no. By that time I was very frustrated with 5/3's automated call system so I hung up. 5/3 immediately called me and was told I had to answer yes to the gift card before I could continue.

So I answered yes to the gift card and was then told by the first person that I spoke to that the resolution was settled. Why couldn't he say that in the first place? At the final call center the…

We applied for a home equity loan on 3/19/2020 and were finally approved on 7/10/2020 and set up closing for 7/29/2020 at 9 am local branch. I also was required to open an account before closing to get the rate they promised so we did and set up direct debt.

Then less than 48 hours before the closing at 3:19 pm on 7/27/2020 received an email saying we had been denied for the loan due to bank changing there guidelines. I have reached out in email and by phone everyday since and have not gotten a response from anyone.

I also now must go to a local branch to close the bank account and get my money out. We just don't understand how we are grandfathered in since the process took so long on there part not ours.

My checking account was closed due to fraudulent activity. I went into the bank to get another temporary card the one I had expired. I ended up Receiving a card with nothing on it. I specifically asked the lady to transfer 100 dollars and she claimed she couldn't hear me.

I'm very disappointed with the service.

My husband got an awesome opportunity to transfer offices with a raise and relocate to OK from IN. (SAME JOB) Our current mortgage at the time was through 5/3, and they told us they could do OK mortgages as well, so we stayed with them.

The mortgage underwriting department lied and falsified documents, which in turn caused our family to be homeless and lose EVERYTHING. They had us jumping through hoops, had us SELL OUR HOUSE after telling us we didn't have to sell our home.

On the original closing date when our family of 5 and our furbabies were in a hotel 900 miles away waiting to close on our new home, they email saying they have unfortunate news and that the underwriter denied the loan. They shorted my husbands pay by $20k dollars a year and told us instead of fixing it, we could just…

Your greeting as customer for Fifth Third Bank is Ally it's a travesty actually you do not live up to what your greeting is you people suck really and you and you cannot comprehend what the customer is saying the bank will win all the time

An employee named Yula said some racially charged comments to me about my White privilege on the phone. I google searched her and she has a bunch of pro-black tweets and a strong anti-sentiment towards the white male. This woman should be fired, and I will follow up with a lawsuit if my complaints are not addressed.

Her is a small comment of her racially charged social media accounts.

It’s kinda of stressful and disappointing that they can’t push thru a check ! During this time of need . I’m so aggravated that they couldn’t do more to help. Unreal

Deposited a check branch manager assured me it would clear next day we'll it didn't ended up holding check 11 days ok it's over so you would think money clears for one day go in to with draw cash and hold put back on this has been over 3 weeks and being told there is only one person that can help resolve the matter yet have yet to speak with him an apparent fraud investigator whom has had my file 5 days and

has yet to reach out to me or anyone involved my branch the company that wrote the check it's just ridiculous

On February 28, 2020 I tried to call the bank to see about transferring moneys and closing accounts with the Princeton, IN bank. I was on the phone over an hour and someone picked up and dialed in my ear then when I said hell they hung up!

I never did reach anyone though the phone rang and rang. I did reach the employee message pick up center and did leave a message for the love of God could someone please call us at 2605717080 so we can see about closing these accounts!!!

I have transferred all the moneys to the one account and am writing a cheque for the balance. Please close these accounts by 3/5/2020!!!

I rate my experience a zero but thats not even an option. I called to ask why I received a delinquent notice in the mail when I had already paid on time, I spoke with Marvin in the Loan Installment department who was extremely helpful and very polite!!!

He then did a three-way call to STEPHANIE VIVAL at 5:10 who was disgustingly rude to me. I asked her to please slow down and her comments only got nastier. " Well maybe if you slowed down like I asked then I would have understood. It only gets worse.

" I told her that is no way to speak to a customer and asked for her to verify her name. She ignored my response and fell silent. I then asked to please transfer me to a manager and she REFUSED to respond.

I sat and waited on the phone for a while and she refused to assist me any further.…

On January 20th I went to the drive in teller at 5351 S Semoran Blvd, Orlando to cash a $15 check made out to me. I do not have an account with 5th 3rd and was told to enter the lobby.

The same teller asked for my SS #, phone # and drivers license. No problem but after he enters my information into his computer he informs me there will be a $5 fee. No problem but it would have been nice to inform me before wasting 10 minutes of my time.

I agreed to have the fee deducted and collect my $10.

However, my caveat was to write on the check. I did not change or modify any information on the check. Same date, payee, cash amount and signature. The cashier decided to call the manager and she declined to honor the check.

My research indicates the check is still valid since nothing was changed. The…

We have been trying to get a hold of the mortgage department for months. Made an over payment online, the bank is refusing to acknowledge the payment. My money is in cyber space. Went to the fifth third branch on the island of Venice FL.

The manager never called us back, I have left 3 messages. I paid for my flood insurance, they are still taking out escrow. DO NOT DO BUSINESS WITH THINK BANK>

I have been banking with 5/3 bank for two year. I have deposited 2 paychecks every 2 weeks, through the drive thru with a teller. I also have a direct deposit that goes in every 2 weeks as well. On Friday, December 20, 2019 I decided to use the mobile deposit option to save some time.

On Sunday December 22 I needed to do some shopping with my children. On my second transaction of the day but card was declined. So I went to my car to try to contact customer service and because I’m not a “preferred customer” I did not get to speak to anyone regarding the situation.

Apparently I’m more of a peasant customer because the only money that the bank makes off of me is if I god forbid in an emergency overdraft my account. You still make millions of dollars off of that collectively but that doesn’t…

I was sold on a product early access within the bank by a personal banker as overdraft protection it was a great product I was charged 2 37.00 over draft fees then told this product isnt overdraft protection I asked to speak to a supervisor Amber and was told no fee wavers even though the money was deposited in the account same day. I will be closing my account and going back to Us bank never charged fees there

I was scam with a fake check. And the bank took my ssi and my son ssi now i can not pay my bills i can't pay my rent my lights my gas food. I no i have to pay it back but to take my son check and my check that is not right.

I do not no what will happen to us. 53 bank do npt care what happen to people who bank with them i will never let this happen to me this is the only income i have what bank you no that ack like that.

53 do not care about the people who put money in 53 bamk. Listing to me do not let this happn to you this bank do not care the lady at the bank told me she is going to take it all not asking me do i need a payment plan no kust take all of the money from.

I'm telling ever one Do Not Put your money in 53 bank. Because if some bad happen to like what happen to me you will…

And the survey where it says from 0 to 10 how likely are you to refer fifth third bank to a friend. I wish there was something less than zero. I was with a small bank that was bought by Fifth Third.

Fifth Third has a literally screwed up everything they possibly could from the point of taking that bank over. I had 10 accounts for business two fairly large loans with them. I have canceled all my accounts and have refinanced with another bank.

It is humanly impossible to get a hold of somebody through their automated system. Terrible customer service. Take your banking elsewhere you’ll be doing yourself a favor.

After multiple and lengthy phone calls to a flood insurance policy removed so that it was not going to factored into what our monthly mortgage payment is, the Jose was passed on to the resolution department ( this after my husband got on the call to also hear why was being said, at this point I was talking to a supervisor and when I started to ask for an explanation he reply” I just told you”) The resolution departs called as expected but our rerun calls went unanswered, even though we would call within minutes of them leaving the message.

Finally got a call back today, roughly 2 weeks later and was told that the escrow analysis on 11/15 was accurate. I attempted several times to explain that it is not as they are still factoring in a flood policy that we no longer have..

I was told that…

I am filing this complaint against the Fifth Third Bank located at 3957 W. 26th ST Chicago IL. m. December 24th, 2019 (Christmas eve). I am well aware that the bank closes at 2 pm today. There were two tellers.

A male and a female. Both tellers have a customer each so I waited until one became available. The female teller was done with her customer and the customer walked out of the bank leaving only me to be seen.

The teller begin to count money in the counting machine so therefore I continued to wait. After waiting for about 10 to 15 minutes I walked up to the female teller and said to her, I know that you are busy but before I wait any longer could you tell me if I could cash this check here.

She asked if I had an account with them, I said no. She said yes but a 5 to 10 dollar fee…

Fifth Third Bank is literally the worst bank I have ever dealt with. My mortgage was sold to them from MB financial and they have literally stole money staring they made an escrow payment for property taxes and after asking for proof that the payment was made back in April of 2019, they state the check was not in fact cashed and

would be given back to me. 00 back to me. I also won my property tax appeal and the alleged customer service manager Tally Skillom lacked the ability to read or comprehend that the escrow account was nearly a thousand dollars in overage and

even though I requested the overage be refunded back to me, they competed another analysis with the same escalated figures so they don’t have to pay the overage for several months by reducing my mortgage payments. They engage…

The outage that happened today cause me severe embarrassment. Being told that the police will be called on you if you can't pay your bill in front of people was Beyond embarrassing. I should not have had to deal with that today having all money and everything blocked this is not give me comfort knowing that my money can be taken from me and there's nothing I can do.

This is not make me feel secure and that my money is safe with your company. This needs to be rectified or I will be pulling my money from your account and I will be moving on to someone else.

Customer service is AWFUL, TERRIBLE, THE WORST!!!. I have been a client since 2003, there were good times at that moment and your associates were very kind and ready to help. Now, they are so rude, they are ready to find excuses for not helping you and they keep rotating employees that are not trained to fix any problem.

Yesterday my husband was there to get in our safe, he forgot the safe #, they told him that because he does not have an active account they could not help him. He is on the contract of our safe, I have an active account and my daughter and son have accounts there (I opened them when they were minors).

Now the policy is they don't want to give change unless you have a business account! What??? 00 bills at at 53 Bank? This is my worst experience with any bank, lucky me and…

They took repossession of my car without telling me, no calls or emails or letters, i was behind on one payment. 00 for one day. they have not told me where my car even is. i have no way to know what to do next.

Tried for over an hour to connect with the 53IdentityAlert Department because I was experiencing an input problem on their system. I was unable to input a credit card number; error message was "system required only numbers". I was using all numbers and after several tries I decides to call for help.

I made nine phone calls and two were dropped. Kept explaining the same thing over and over. I just wanted them to direct my call to the Identity alert dept. I finally got connected to the on-line unit and they said they could not help and transferred me to membership.

They said they could not help me and wanted to send me back to on-line unit. REALLY You call this a better place to bank??????? I asked to speak to a Supervisor and was told a request had to be submitted to her and she would get…

My homeowners insurance was canceled because you did not pay it out of my escrow. I had to get new insurance and you still have not paid that. Your records are saying my loan was canceled then that it is a second mortgage and you do not escrow that. My mortgage started with MB Financial, you took it over and everything was fine. Now all of the sudden it is so screwed up. I pay on time, customer service shows I have a mortgage. I have made many calls and even emailed [email protected] and have not gotten a response. I have over 3000.00 in my escrow account and I want you to pay my homeowners insurance as it is due 11/16/2019.

Karen I Gates

Called to find out why they fraudulently hold funds from a house closing after they verified it. Brownsburg Indiana fifth third management purposely held funds for two weeks after check cleared. FRAUDULENTLY HELD MONEY for two weeks. The fdic will be contacted

To Whom it may concern,

My name is John Warfield, I am writing this letter to express my concerns and to inform you of the poor service provided by your company. I spoke with Rudy in order to bring my account current. We had a disagreement as to the amount that I owed. He said that he would investigate the situation, but he never returned my phone calls to give me an accounting. When I would call, he would either be off work or at lunch. I explained to him that in I sent a wire from by bank BBVA Compass of $ 2900 dollars to a Mr. Thomas in collections. After a multiple attempt of calling him and not receiving necessary information, I called his supervisor Miss Worthington. I have not heard from her either! I had the moneys to settle this account and neither of your employees were willing…

To Whom it may concern,

My name is John Warfield, I am writing this letter to express my concerns and to inform you of the poor service provided by your company. I spoke with Rudy in order to bring my account current. We had a disagreement as to the amount that I owed. He said that he would investigate the situation, but he never returned my phone calls to give me an accounting. When I would call, he would either be off work or at lunch. I explained to him that in I sent a wire from by bank BBVA Compass of $ 2900 dollars to a Mr. Thomas in collections. After a multiple attempt of calling him and not receiving necessary information, I called his supervisor Miss Worthington. I have not heard from her either! I had the moneys to settle this account and neither of your employees were willing…

Fifth Third Bank sent my Father a payment booklet with 59 rather than 60 payments. We called for the payoff and the representative scolded me for helping my 81 year old father answer some of the harder authentication questions. He answered every question except the “origination” date of the loan which is asinine.

We were not asking for money, but simply the final payoff since they sent our payment booklet 1 ticket short! I would like to file a formal complaint also this bank. I understand privacy laws as I have worked in banking for 25 years, but this is ridiculous!

I want resolution and my complaint recognized. On countless previous occasions, it should have been noted that I have permission to speak on behalf of my father, yet they never have it documented. I would like a call at…

I've been able to cash a check at Fifth Third Bank for years through our business account without any kind of service fee. My partner in business has an account there and that is why we could cash a business check there.

But the Trenton branch in Ohio has a new manager that is very rude and didn't want to work with me as a customer whatsoever. Wanted you to know what a jerk he was to me and didn't have any other Alternatives but tell me to leave the bank if I didn't like it.

So I'll do as he says and transfer my account to another bank as soon as possible!

When I was going to make a deposit on November 1, 2019 at the drive thru in Portsmouth, Ohio I waited over 35 minutes and ended up leaving when it was my turn to be waited on because I went then late for work. M.

and the clerks recognized me and left me sitting while the waited on other people when I was there before them. They waited on at least 2 other people before me when I was there before both of the other cars.

Very poor customer service and I will NOT be back to that location.

I arrived at the bank 145 E. North Street in Indianapolis to deposit some funds into my account. Unfortunately I had to pee really badly at the time. For me, it comes on quick and urgent. The teller refused to let me use their bathroom because their policy is no public bathrooms.

While I do understand that, I explained that this was urgent. Basically, It was so urgent that when it's ready to come out there's just no stopping it and I had no time to argue. Basically, I had to pee outside, publicly, in the fifth third parking lot where anyone could see me.

It was very humiliating to say the least. I was between two cars but I'm pretty sure people could tell what I was doing. I hate that I had to do that but I really had no choice.

I need to reconcile my business checking account EVERY DAY. TWICE this month my account has been blocked. I had to waste time phoning to resolve the problem ... only to find that Fifth Third had my e-mail address wrong.

Problem solved and then ... problem resurfaced 2 weeks later, same thing. Do you people want my business or do you want me to transfer my accounts to another bank ? FIX THE PROBLEM. The NEXT time I have this problem I am closing my accounts at Fifth Third Bank.

I HAVE NO TIME FOR THIS. You call ME this time. If you don't fix the problem on Monday 10/28 ... I am CLOSING my accounts. Thank you ... Carol Lynn Kane

, has always given me a hard time. Saying it could take up to 6 months for my money to be returned. Now, I hit a Jackpot, at the Casino, now there’s a 15 day hold on my money. Bs, I’m changing banks.

They are full of shit!

I have been a customer for over eight years and am in a generation that likes to pay its bills before they are due. I have been doing this for some time without any problem, but yesterday I noticed a check for about $30 was cut for me from 5th 3rd to pay me for an overpayment on my credit card.

The pending charges were well over $30, but I was told your policy is to return overpayments even when it is going to cost your bank more for administration of the return check and inconvenience for your customer who will have to wait for the delivery of the check and then take it to the bank to deposit it in my account.

Wouldn't it make sense just to redeposit the overpayment in my checking account, which is what I used to transfer the original amount? I'm sorry, but this is common sense, which…

82 in an online payment to my electric company. 00 which put my checking account on hold. After speaking with a supervisor, Rachel #RS1 MOC-3A I was told this almost $9000. check would have to be returned 3 times before it was removed from service.

89 before my account was locked and was unusable by me. This all began on 9/26/2019 and has not been fully rectified yet. Today I spoke with another supervisor who refunded the overdraft fees, one already posted to my account, the other to post tomorrow 10/17/2019 or by 10/18/2019.

00 and avoided over two weeks of frustration and 5 days of being locked out of my account. I find it difficult to believe your system is impenatrable and no one was able to stop this on the first submission.

Surely I am not the first person to put a period in the…

This bank is the worst. I have direct deposits of over 60k per year coming into my account. They are sooo far behind the others. ATM taking money, bad dispute department that doesn’t dispute free associated with fraud charges.

I had better experience with prepaid cards. Even green dot is better than this bank. Please run away from this bank. Bad customer service hours. Staff don’t know anything. Out sourced customer service. I hate this bank and have move all my money to my credit union.

Vary vary bad bank

I experienced something made me uneasy. A bank teller calls me and your landlord deposit a check and your account is overdrawn and there no money to cover it. I said why are you calling me and why not bank specialist calling me and didn't give authorization to go into my account and her replied I'm trying to be nice.

When she called it didn't show where call was coming from it just showed was a number 847-982-2344 Skokie IL at 9:53am.

Also I was so sleepy because I just came off a 16 hours shift. I just fell asleep. When I the fifth third Bank 1 800 I spoke with a really nice women.

) loan. 99 . He scheduled an appointment with Erica White at my local branch on S. Emerson Ave. in Indianapolis. 99% as I was told by Mr. Thornton!!! You can see by my financial records I have been your customer for quite a while, but if you are going to business this way, perhaps I should move on.

I had a check that was deposited 8 days ago from another bank. Personally called issued bank I was told check cleared on there end. For some reason after different agents telling me a different story each call (6 times) my bank (Fifth/Third) decided there putting a hold on deposit and now has my account doing a domino effect at the same time they are charging me the customer fees.

This is what I call fraud! The sad thing about it this is not the first time. Really about to bank somewhere else, sad thing about it was they started out good and went from sugar to crap.

so how do i woe you anything? 1:17pm Dayton ohio..

I had a refund from a merchant and it was applied to a card which had been cancelled. The bank is telling me it did not transfer to my account. I have spoken with several reps and they tell me they have started a process to move the money over which takes 2-3 business days.

This has been going on since 9/17. I spoke to a sup this morning and apparently the other reps did nothing. The sup told me that the sup I spoke with on Friday submitted it again. They have not received a response from the bank card area.

She tells me they cannot reach out to this area only by the system and cannot expedite the issue. This is ridiculous that these areas cannot reach out to each other or there no expedited process. The amount is $99 and i don't believe this situation .

Since they switched out the original employees the service has been extremely slow. I've been waiting in line to cash a check for over 30 minutes and I'm still waiting. Last week I instructed the teller to deposit funds in to my savings account and it was deposited in to my checkings account.

Not pleased and will be banking elsewhere.

I went to a 5/3 bank on 2710 n Narraganset and got poor customer service from an employee by the name of Esau Martinez I was trying to set up a bank account and they denied me saying I had to make an appointment because they were closed. He told us to sit down and wait to be seen and when 5:30 came around he said we had to make an appointment I could have been giving another bank my service due to me needing this account before a certain date the employee did not try to improvise or anything

Good morning,

I have a 5th Third credit card, and have had said credit card for quite some time and may have been a day or two late due to not being able to access my 5th Third account via internet.

I recently paid my credit card off - in full - but was assessed a $4 (and some change) interest charge that I was not aware of. Of course I would have paid this balance had I realized I was charged.

I found this out because I was in the process of getting pre-approved for my second home.

I immediately contacted customer service to pay this off and request the 30 day late reporting be removed as a courtesy - I understand I should have paid more attention to a statement - but please keep in mind - I thought my credit card was paid in full.

I was met with complete unwillingness to even hear…

60. 60 cents not dollars. I called and no one can help me. Thanks for taking food out of my kids mouth he..... For 60 cents that was never visably or I wouldn't have added the 80$ you are the worst bank and I wish I could leave. Wooooorst bank.

Stay away from fifth third worst customer service and they blame you for their mistakes.

Fifth Third Bank is the worst bank ever! Do not get your vehicle financed through them as they are nothing but cons! We doubled up on our car payments and paid the final payment 8 months early. I called to follow up as we had not received any sort of notice.

Was told by the customer service representative that we had interest owed - when i questioned that we did not receive notice - she stated that we wouldn't until the next payment was due which was 05/28/2020. I asked for the amount owed and how long it was good for and was told "today" Seriously.

When I became upset the representative hung up on me. Awful bank. Awful customer service. Awful experience.

I WOULD LIKE TO FIND OUT THE BEST WAY TO MAKE SEVERAL COMPLAINTS KNOWN TO TOP LEVEL PERSONNEL AT FIFTH THIRD BANK.. SEEMS I WAS GIVEN TWO DIFFERENT ADDRESSES FROM THE SUPERVISORS THERE. iMAGINE THAT????

Purchase a unit car converter from monster transmission never got my part converter never got my money back. Turned in all the required paperwork to the complaint department the fraud at 360 and they denied my claim. I will be withdrawing all my money out of the bank closing my accounts and putting in a lawsuit for monster transmission

The bank keeps charging me for stuff they take away and the staff is rude and does nothing about it

I was just in your Carmel Road branch in Charlotte. I was trying to help my daughter in law and her mother help them to get answers concerning a husbands bank account that just died. They had all of the documents from the court system that was told to them from this branch.

The manager did not seem to have a clue as to what he was doing and when I tried to show him the documents he got very ugly with me and kicked me out of his office. My daughter in laws mother has dementia is the reason I was there to help.

I worked in the banking system for many years as well have had to deal with banks over my own experiences with death and finalizing so I know quite a bit about these procedures. Apparently a lot more than your store manager.

I honestly can not see how he ever got his position if…