Fifth Third Bank

I've used fifth third twice in the past but left it's service both times due to absolutely HORRID customer service. Now after closing them again about five days ago I looked in my email inbox for something completely unrelated and saw my "balance" at over 500 THOUSAND dollars over!

In the time I've had this account I've only ever done the required 50 dollar deposit and left that, I didn't trust them and this just proves me right in doing so. I've attached a screenshot with my personal information blocked out.

" I'm a 19 year old trans girl! I can barely afford my hormones and an overdraft of half a million dollars is INSANE! Especially when I had it set to decline any transaction that would take me a cent over zero since I can't afford their overdraft fee!

I have had my account with 5/3 bank every since I was 16. My mother chose this bank for me and I decided to keep it for that reason. I am leaving this bank ASAP because I deposited a cashiers check into the bank and they explained to me that they have to hold a guaranteed check for 10 days to make sure it clears.

I have never heard of a guaranteed check needing to clear, it’s guaranteed. I was then told that it’s at the discretion of the branch. They insulted me further by telling to get a letter from the remitted proving that they had money in the account.

I brought the person back to the bank and they said we still have to hold the check. I have never been so disrespected in my life. I have a lot of banking years to come but it won’t be with this company.

I am a Fifth Third Customer with 3 accounts in "Good Standing". I had filed for a "Loan Modification" for my vehicle because of "Disability" and financial problems. After an evaluation of my complete "Income To Debt" ratio, I had approximately $352.00 remaining plus I receive $ 235.00 Food, and $60.00 separately from that from the State Of Illinois. My Credit Portfolio is "Excellent" account mixes of at least 2 1/2 running with "NO MISSED PAYMENTS" and "Myfico scores "Mid- 700's across the board!!! However 5/3 Loan Modification department has "Failed" me. They "Denied" me a modification once again for "NO GOOD REASON". {Plus The Black Book value On The car is very low at this point with the mileage on the vehicle at 198564 plus, The vehicle has "Depreciated Exponentially"!!!

I believe…

Fifth third Bank let some company called money Lion transfer 15k from my account the same day, this was way more than my daily limit, I'm not sure how a competent bank let the same Money Lion transfer 2500 6 times the same day I am very disappointed, soon as I found out all this money was gone from my account I called to try to file a dispute the customer service agent that answered his name was Jeff, told me he couldn't file a dispute because the primary account holder is the one that authorized the transactions, I tried to tell this man this was my account and

I had already talked to my mom who was the account holder and she never authorized any transactions he refused to file the complaint and instead told me he would transfer me to the fraud department, the phone rang and hang up on…

I paid off a motorcycle loan through fifth third bank and requested the title that they were holding during the length of the loan.

They told me they didn't have the title and I would have to go to the dmv and request another one.

It cost me $51.13 to get a copy of my title. Fifth third bank would not reimburse me or even deduct that amount from my last payment.

It was not my fault they lost the original title.

I will not be banking with fifth third bank again.

5/3 Bank filed to properly apply my June 2021 mortgage payment to my account and reported my account as being 30 days past due. Despite serval attempts to have the matter corrected over the phone, and getting a letter stating that they would fix it, they have NOT yet reported the payment accurately.

They have done this sort of thing repeatedly, during the life of the loan and I suspect have done this to other Black and Latino customers. Undermining our ability to have real financial free and upward mobility by diminishing our credit worthiness. If so, this is a pattern of behavior that must STOP.

First off, 1 star is 3 too many. 5 hours trying to reach someone at the "customer service" number of 800-972-3030 before their system dropped me. Somehow, while waiting, the call went into a voice mail system that required a mailbox number.

I called back in, the system asked for an account number (entered it) then last 4 of SSN (entered it). Then the system asked for this info AGAIN!! WTH!! Customer Service at 5/3 is 167% ROTTEN!!

I would like to speak to someone who is a manager of the bank protection team. You see, I used to have a checking account in good standing at Fifth Third Bank a while ago. But then I fell upon very hard times for a long while.

I was once looking for loans online because I was desperate for a loan. I did not realize then that most of those types of loans are not legit! I was so desparate because I was abused financially and emotionally abused by my husband.

I paid for everything, eventually, from food to rent to utilities to clothes for our son. I was also ill with very hard to treat depression and wasn't even thinking right. Anyway, I get a call for a loan offer I thought was legit.

I do not remember how, but the scammers pushed a bad check through my checking account; which said Wells…

The Fifth Third Bank at 840 S Oak Park Ave,Oak Park,Ill is holding my pua unemployment money and giving me the run around do not partner with this bank. There is no real reason why they are holding my money up.

Friday July the 23rd 2021 a man called and said my money would be free than, called right back and said I needed more proof. That is not right at all.

I paid my car off in November and never received my title. I called the bank and they said they were looking into it and I e heard nothing. It’s been 8 months! And no one is any help ever when I call the Rockford branch. Please respond.

I have called the bank about my account being Frozen and they hung up on me and was trying to tell them that I was trying to send money to my aunty in Korea some money so she can pay her bills. the fifth third bank that I have went into today frozen my account and they did not ask me first I need my account unfrozen by tomorrow

On this date 7/16/2021 I had just spent over an hour shopping for groceries, waiting in line for over 15 minutes only to have my debit purchase of $283 declined at the register, even though my account had nearly $600 in it, and I knew it. ) I DO NOT STAND humiliation, nor embarrassment of this ilk! 02 purchase at Etsy?

Are you fucking kidding me? And THEN to send no notification, claiming you had no contact info is simply not true, and demonstrates absolute piss poor customer service . As I stated , I was a new customer, I will be closing this account next week on Monday morning as soon as all pending deposits coming right now have been recorded.

I do not do business at this level, and certainly not in a situation where there is absolutely NOTHING you can do to make this right!! I…

The branch manager in Perimeter Dr in Dublin, OH, Darren, is awful. I am a trustee for my parents’ estate. I have paperwork stating that, and proof that the checking account was to be set up that way 7 years ago.

Unfortunately, the person who set it up no longer works there. Darren told me your paperwork was “lost” and it didn’t matter that I had paperwork proving differently. Because your company lost paperwork which should have been scanned in, my original documents apparently don’t matter.

After I tried unsuccessfully to close the account after my fathers death, because I was honest and told him my dad had died, he said I should have lied and just closed it out without telling him. Then I received a call a call from your customer service telling me that it was ok and I could close the…

I have been locked out of the 5.3 app and can't get back in.. no one wants to help me

My bank account was drained from fraudulent charges when someone got ahold of my information. I reported it immediately while it was still pending. The fraud department said they would take a look. Called back 5 days later because I had accrued a huge number of overdraft fees and the charges still had not been reversed.

I get that they have a processing time, but our other bank handled and reversed a fraudulent charge the exact same day that is happened. ) and the charges still went through. What is the purpose? When I called on day 5, they said they were just starting to look into it..... UNREAL.

Slowest bank I've ever seen. The woman on the phone was very short with me and couldn't offer any information. Go ahead 5/3, enjoy your weekend. Take your time at your desk job.

Meanwhile,…

My complaint is I was issued a check to have a decal placed on my car to advertise so I can make some extra money and I deposited the check not knowing it was fraudulent. I followed the instructions that were given to me.

This fraudulent check bounce in a matter of days and put my account in the negative. I took immediate action and I contacted the Fifth Third Customer Service Department. I explained what happened and I wanted to find out what I should do.

They had me call the collections department and I explained it to them. They told me that I should speak to the fraud department first and they could help me. So they connected me to the Fifth Third Fraud department and I explained to them what happened.

The Fraud department explained that because I was the one who deposited the check…

My complaint is I was issued a fraudulent check and I cashed the check already deposited the check into my fifth third checking account when I found out that the check was fraudulent and that the check has put my account in the negative. I took immediate action once I found out about this and I contacted my Fifth Third customer service and explain to them what was going on they told me that I would have to set up a payment plan to pay back Fifth Third for the amount of money that I used from that fraudulent check which I did.

My checking account was put in the negative because of this fraudulent check and after speaking to the collections department I was told that I had a payment plan that would come out of my savings account in three payment to bring my checking account back into the…

I have been trying to replace my credit card for TWO AND A HALF YEARS! they have zero attempts shown since 2019 and I just called a few months ago to attempt replacing it again and what did they send in today? a new card for the wrong account! So, 2.5 years to replace a card and they still send me the wrong card.

They also have a history of blocking my card when I travel even though I call in advanced to let them know that I'm traveling. I've been left stranded in random cities before because they won't unblock it.

I mail my car payment through USPS Priority Mail, it was delivered on June 15th at Fifth Third Bank. And the bank lost or missed placed my money order. I had contacted the bank since June 16th. 72 and now my account is in the negative with late fees.

Fifth Third Bank is trying to make me issue another money order. Which is not going to happen because of your miss handling error. I been dealing with this issue which, have not been resolved. The young lady in billing who l spoke to on 6/29/21 her attitude is unacceptable to me.

They asked me Fri for the money order number, and l gave it to them. WU to issue another money order you have to pay $30 and I don't not have any extra money to give them for. Fifth Third Bank mistake and am very disappointed that this error happen to me.

Someone…

Call me please, it is a long story about your loan officer that I trusted and I had to walk on the second scheduled closing because the paperwork wasn't correct and both times it was 100% the loan officer's fault. Because of this, it is going to cost me more money for attorney fees, taxes, mortgage payments, etc. This is unacceptable. My number is 330-807-5782.

Almost every time I come in to take the money out and put it into another account at another bank the funds are not posted or available. This last Saturday I cam into the Downers Grove, 63rd street branch, and was treated like garbage.

Aproached the teller who spent 15 minutes with a customer talking about personal stuff and chatting rather than even acknowledge other people in line. When I did get to the teller and handing her my state license and debt. giving it back to her I again said I do not have that info till you look it up.

She was rude and pushed it to another teller and asked her to deal with it. , So I went to the personal banker after I called my partner who stated the money went in Friday. she refused. I said I wouldnt untill I spoke to her boss or had some answer as to…

So a few month ago, I found out that the Fifth Third credit card that was supposed to be my overdraft protection, was closed due to non use. No one at Fifth Third bothered to send me a notice. SO I had to apply for another credit card to cover any overdrafts.

The 5/3 idiot who took my application over the phone— and the male who did it knew EXACTLY why I was applying for such BECAUSE he suggested it — NOW I am told by 5/3 that my new credit card could not be used for my overdraft because it was processed in another state (ie Ohio). SO i would have to apply for yet ANOTHER credit card for any overdraft protection.

SO i have to screw up my FICO score by applying for ANOTHER credit card because of a mistake by 5/3 — AND I cannot close that credit card PLUS still not having overdraft…

This bank is deplorable. You get all kinds of lip service but never any reply for an answer. They promise alot but never come thru on any of them. They change things about your account and don't bother telling you.

There on line app can't even keep you balance correctly which leads to problems and when you call you get we will look into it and call you back only the call never comes.

My teenage son, an established 5th/3rd Bank customer with a checking account deposit his first pay check from his first part-time job. After making the deposit, he was told that the funds would be available the next day. On the next day, the funds were still on hold (500. 00 deposit).

After speaking with several customer service supervisors, we were told that the funds were on hold for an additional 6 days because this was his first check! No one at the branch where we deposited the check shared this information and unfortunately, none of the supervisors at 5th/3rd Bank are entrusted with supervisory skills that allows them to override a computer.

It's sad that some management companies will give you a title, but no authority. Now, we're told they can't verify the check by calling the…

This morning I spoke to Jason Brooksbank, who stated he was in corporate and was the highest level of contact in Fifth Third. I was trying to explain to Jason about a charge on my account that a merchant has mistakenly charge me however refunded the account.

When this happened on May 14th I call the customer service team to explain the charge and the rep advise me to take a picture of my transaction history because I might occur an nsf because of the charge. I was trying to explain this to Jason who would not allow me to get one word out.

He said that I was frustrated which I never sounded or said that I was. Then he stated he was not reversing any fees and he said that is final. I never ask him one time during the call to reverse any fees.

I just truly wanted to find out why the…

Fraudulent charge was said to be legitimate even thou my email account was hacked and my Well Fargo bank account had a fraudulent charge which was taken off permanently and a charge card.Consumers beware even thou fifth third bank was has twice itself it cares nothing about it's own customers .

[email protected] You want to tell me that some people are bullied into doing things that they are not supposed to do then kick me out because I ask you if you are calling me a liar? You have some nerve. Here is a copy of the documents that were filed with your company on 8/22/2020. Now who is the bully??

Need to call or email to hear entire story!!

My card was cancelled due to so called fraud. The fraud department only blocked it ! Someone else cancelled it and didn't notify me . Its very embarrassing when your in a grocery store and find out your card is not good at checkout !!!

The fraud department didn't even know it was cancelled ! On 7th of May I talked to phone supervisor who assured me they would rush a new card to me. Today is the 13th of May one week since my card was callously cancelled.

No new card, as promised from the conversation on the 7th of May. Nobody knows , nobody is responsible ? This is the Worst customer service I have ever received in my life !!!!!!! I spoke to another supervisor today who is ordering me another card .

It won't be until next week when a I get this card, if its even done correctly ! I will have…

Since you added the feature to "register device" for on line banking, it has not worked on my computer or two of my friends computers (at different locations). It has not worked at all. When I contacted your service department ,, I was told that it is "just temporary". the second time they told me ,"don't worry about it, the system works" . The third time they said to try a different browser.

I tried three browsers and also deleted cookies. It still NEVER works at any time on all three computers.

Key and Huntington have the same type of security and theirs ALWAYS works, 24-7.

:Your security is questionable and the response from you is pathetic.

I will be moving all of the accounts from your bank soon.

Bonnie Hudgins is the worst manager ever! Very rude and unprofessional. I will never recommend Fifth Third in Marion, NC because of her again. She sucked when she worked at Bank of America, no wonder she never got promoted there.

Cannot withdraw funds from the DOBOT account since yesterday. Sent notifications thru DOBOT and issue is NOT resolved plus it can take up to a day to get a response Called my Branch office and all they can tell me is they are working on it and it might be resolved tomorrow That is not good enough.

Someone should have the authority and ability to make the transfer. I needed the monies moved and now it will cost me money to pull it from another source. This is not the level of service I expect from Fifth Third.

I spent my career in IT with about 10 years of that in banking, so I know my way around application development. I hope this is escalated up to Jude Schramm for his personal attention. I believe it’s his responsibility to have my money available to me on demand.

Thank you for your…

Your verification process for mobile deposits are a joke and you whole corporation is incompetent with type of customer relations i regret ever banking with you two weeks to verify a check that is the same as every week but because I deposited it mobile you hold it for two weeks I'm leaving this bank and definitely giving a bad review thanks for postponing my life and causing hardships then saying no big deal life goes on fuck you

I can understand locking a card after a few transactions but putting a limit on how many times you can use a card whether it declines or not is competely bullshit There are people out there such as myself who do not have any other sources but their bank card.

How's anyone supposed to pay bills or go buy food when their card is locked for 24 hours? That can be considered illegal. It's my money and you're preventing me from using it.

Customers service they ride disrespectful they tell you one thing its another than connecting you with wrong agents than you on hold for ever

I went to 5/3 bank to get an asset verification filled out. Customer service had to send it to the Cincinnati office to be completed. Its been 9 days. Have not received back. My apartment is pending waitung on this form.

I was told it would be 5 days. Whats the problem? Customer service at my branch cant get an answer from Cincinnati either.

Had an unauthorized charge called and spoke to somebody in the dispute department they told me I would get a provisional credit for that charge in a few days. Had to call back to update some information about my complaint and was told that I would not get a provisional credit until they talk to the merchant which could take 60 to 90 days. Horrible Bank

I have seen great people come & go... Well, now U have absolute garbage working at your Skokie IL. There R 2 people (& that's being kind) who R HORRIBLE ! A guy named Walter is rude, not very bright, wont go out of his way for anything, & tries to B intimidating !

She makes promises which she never keeps ! On 4 different occasions, these past 2 weeks, she has made appointments with me & has ignored them ! So when I arrive at the time she says (after lunch) I'm told she just left for lunch, & I'm stuck waiting for almost an hour !

If I call, she's somehow always busy, says she'll call back, but doesn't... She takes way too many breaks ! For the last 2 weeks, she has promised to help me with some banking, but has screwed up immensely !

Today was the last straw ! So I went to the branch to…

During this time of a pandemic happened 53rd bank decided after 1 voice mail and 2 months behind on car payment to repossess it. I feel they did not try to contact me by leaving only 1 voicemail, to find out what was happening.

After a 6 year loan with them and only approximately 6 months left I'll paid off. So instead of making strong effort to find out anything, they took my car creating even more stress in my like! Besides making my credit score go bad and this on my account!

I Will Never Bank at 53rd again! They are Not Compassionate people at the top!!!! com

I have been charged 37 dollars for an overdraft charge twice with in the a month time. I called a bank near me and he refunded the money both times, but informed me he couldn't do again and gave me a phone number to call about the problem.

The bank representative agreed I did not overdraft and that's why he refunded the fees. When I called the phone number I was given to talk about the problem, the man on the phone pretty much told me it was my fault because of how the pending post was posted on my transactions.

I told him I was not in the negatives and I had money in my account, the "pending" transactions was still taken out of my account and I was only spending money that I had in my account. He told me it was my fault and I need to keep up with the pending transactions.

I have been…

In this past year with a pandemic, 53rd bank was heartless. Alot of people have struggled, including myself, and I got 2 months behind on my car payment. Keep in mind this was a 6 year loan coming to an end in approximately 6 months.

I was downsizing and paying off loan when my house sold. But this bank as far as I know called me 1 time to leave a message, 1 week before they repossessed my car. What kind of company does this to people? Especially during a pandemic!!

You have made my life even more difficult because I now have a repossession on my credit report! I'd like your opinion as to if you think this was appropriate action taken by you. com we

My husband and I have been trying to Refinance our current Mortgage Loan for a lower interest rate for 12 months. I was told that only one hard credit report would be pulled so far we've had three. and we still haven't received a closing date.

Never take a loan from 53rd bank. Bad experience with the customer service and their system. Two times the service people abruptly hung up on my call. My loan payments go electronically from my bank every month. When they increased the payments they put my regular payments in Unapplied area and sent a letter.

I paid the the difference on the phone but the bank personnel forgot to move the funds from Unapplied area and therefore, created a delinquent payment and reported the Credit bureau agencies. When I called, the personnel saying that they never received my payment and they do not keep the history of payments, history of phone calls or payments over the phone.

I became victimized with the credit score because of their mistake. My credit score is always above 760 and because of their…

Customer Service is the ABSOLUTE WORST!!! I have never received customer service this bad in my entire life. I spend hours on hold just to be disconnected or no one EVER answers! Then when they do they are not in the department I need. Fifth Third Bank Website will not let you set up an account unless you go through their customer service department, but you can never get in touch with anyone!!!! I'm in customer service so I understand how important it can be. I'm considering paying off the entire loan by snail mail just so I don't have to deal with this bank EVER again!!!!!

I would give 0 stars if it was an option!

Trust me and Bank Elsewhere!

Hey customer service! Call me if you ever find the time 603-455-1114

STAY AWAY from Fifth Third (at any location)... plenty of other banks in town.

Fifth Third stole over $100 from me.

Two years ago we were consolidating accounts. Everything else being equal, we decided to drop Fifth Third because they were quietly charging us for years for some identity protection program which we never enrolled in.

We went into a branch office and asked to close our accounts. They recommended rather than closing the savings, to keep the it open with the minimum $100 as I wouldn't be charged.

Fast forward two years and we get an letter in the mail saying we're $4.87 overdrawn. After logging into the account I see they were taking $5 a month for a service fee and $5 a month for a dormant account fee.

This is a company that will give you a phone call when you're 1 day…

Horrible cuatomer service lots of fees and the bank only cares for them selves Dont use this place

I will not continue with kind of treatment. Sincerely BEVERLY Coleman.

M. I was calling about an Issue with the disputed charge on my debit card. I selected the option for the extension for disputing charges, and the man who took my call had an extremely rude tone of voice and raise their voice when they realised that my issue is with my checking account in the card linked to it, and not a credit card.

They said that the department for cards linked to checking accounts had closed.

However, there was no separate option to distinguish between checking and credit, there is only one choice for disputing charges, and I had no way of knowing this, nor did I have any way of knowing that one type of card could be helped after 5:00, but another could not be helped after that time.

I feel as though it was extremely disrespectful that someone would talk to me…

when I needed them they froze my account instead of helping me get my money back u seevi buy n sell watches on eBay and 2 customers took my payment but never sent the watches . So I disputed with fifth third .

Instead of taking my side they took it in there selves to freeze my account and close it without telling me. but there dispute dept made me feel like one. Customer service?? I sent tvthem proof thruogh ppsl n eBay n they still closed my account plus 3 hours holding totalkbto that dept.

Well I'm with chase now. What a nightmare..

Lacey Newton is a employee at your 5/3 bank location in Wilmington ohio. I went into the bank on 8/7/2020 and I seen Mrs. Newton smoking weed in her car and the smell was strong and then she wasn’t wearing a mask like she is supposed to...

This is the 3rd I have seen her smoking weed I went to the branch manager about this situation and it seems that nothing had happened yet... please look into this situation

Sending information in the mail in an unsealed envelope for any one to see