Family Mobile

After years having truly unlimited on one line on my account all of the sudden they changed my account.

The line that was to have truley unlimited was switched to a line that does not need it.

I spent 6 hours trying to get this changed back only to be told that I would loose my number or I need to pay $164 more dollars ( I paid my monthly payment 2 weeks before this) .

I ended up having to buy more data to finish out the month.

I should not have to pay for thier doing!!

And then to hear well you where discounted, NOT, or you will have to loose your number and or pay everything again.

I wasn't able to use the service I paid for cause I didn't have a mobile carrier? contacted them multiple times over serveral months and nothing but maybe an hour of my phone working after calling the pathetic service

I was trying to activate a new phone with a new Sims card and service plane that they specifically told me that I had to go get in order for the phone to be unlocked and activated as I did and then they were being very rude saying the serial number to the phone I was giving them in which I gave them earlier was wrong which it wasn't saying I couldn't comprehend and I asked to speak with the supervisor and he was rude and I asked to be connected with someone else and the supervisor told me no and hung up on me very rude disrespectful unprofessional and unethical they were having no regard or care about their customers I spent $80 on 2 service plan cards and I sim card which they told me I needed which I can't use I am appauld at their behavior and I want something done about it.

I am filling a complaint againstss Ms.

Bonna, senior manager at coorporate office of Walmart Family Mobile service in Miami, FL.

I called to request credit for the times my phone service wasn't working.

She told me she could not do that because today was the first time I called in about my poor service.

I told her in the past I've tried to call but the calls wouldn't go through or the calls would be dropped.

She told me according to her records, my service is fine.

I told her her records are flawed because it doesn't have accorate data.

For example, it didn't record the phone problems I experienced today, which was the reason for my call.

In the middle of the conversation she hung up on me.

I tried to tell her I have pictures of my service not working.

From dropped calls, to not…

We began having trouble with my wife's phone about a month ago.

It locked up, so we stopped the phone service.

Her phone # 317-603-3141.

A day later I got an apology text from Family Mobile for "interruption of service ".

My phone is fine.

The # is 317-545-0139.

Family Mobile said they would pay for my phone service for May.

We decided to have my wife's phone turned back on.

However it is still locked up.

317-603-3141.

We have called to hopefully get some help, but we have been sent back and forth to call an agent, but the agent was Very Hard to Understand, and she kept saying that we needed to take it up to Walmart.

We are Losing our Patience.

Can you Please help us get this resolved?

Thank you.

Barbara Weddle

The worst service i have ever recieved.

Sat on phone for an hour trying to speak to someone who can barely speak english.

Telling me there looking at my account over and over.

What a fucking joke.

Ended up hanging up on them, then went online to cancel my phone plan and they blocked me from entering my account.

I got in using a new email address and canceled that shit.

Bunch of con artists.

This company should be investigated.

Walmart has hired Isis to take care of there cell phone company!

On or about 4/4/19 wallmart Family Mobile changed my phone # without my knowledge.

They further advised me that they could not retrieve my old #..

I then discovered that my account also got messed up.

I'd been paying $34.

27 (Prepaid) for the $39.

88 service plan because I had a "Lifeline" discount.

Now they want $48.

16 by 5/5/19 to renew my service plan.

I've tried several times (total of 5hrs and 6 days) to get their Customer Service dept to fix this issue .

Today (4/13/19) I was told there was nothing they could do..and to call back after I paid my next month's service plan bill (5/5/19 = $48.

16).

They have repeatedly failed to fix the issue...

I keep having a increase on account.

No one can explain it to me.

I been hung up on by a supervisor because I wouldn't accept her answer as a ligament reason.

I also was told my call will not be recorded if I call corporate to have the call pulled.

Then I was told that I was aware of the change.

I explained that I wasn't because less than 24 hours my bill wasn't increased.

They were very unprofessional.

And asked for a credit because I didnt have the full amount and they said oh well they can't do anything and if I pay it I pay it if I font I dont.

Very disrespectful and I am discontinuing my services.

Im fed up with this company.

Bought a phone and tried to activate it and 4 days later.... and 500$ wasted... still no phone activated.

I have been told o er and over that someone would call me and nothing.

I am so pissed off.

Worst service ever!

This is an horrible group to have phone services....

They can never help you and they can not keep up rather you have a account with them or not if you can find another company who cares about their customers like AT&T run to them as fast as possible..

Plus the coverage is everywhere that you need it.

I have had service with Family Mobile since 2017.

The service has gotten worse I changed providers and Family Mobile will not unlock my number to utilize my new sim.

My phone is paid for and it was expensive.

I do not want to purchase a new phone.

The reps we're rude and aggressive.

In addition, I received 5 different reasons why they couldn't unlock my phone, every rep gave me a different lie.....

I am contacting my attorney to handle this issue if it's not resolved immediately!

I purchased service twice today the customer service was rude and decisive.

I had to talk to 7 different sales rep and there was the same answer.

The sales rep have to trouble shoot and every last one lied and said give my phone 10 minutes it should be on.

I then got mad and told one of the sales rep I only want what I paid for.

She then offered be a refund I have never had trouble like this before.

Called the family mobile network 6 times, every time they said they would transfer me to family mobile but instead transferred me to a dead end straight talk extension.

In 1 hour of calling I could not get the answer to a simple question: whether the data can be used for tethering/a hotspot.

Family Mobile apparently does not have customer service or a valid extension.

Very unprofessional.

Family Mobile, Today, on 1/9/19, my visa was charged with the 29.

88 reoccurring monthly fee paying my Family Mobile service through 2/11/19.

I talked to Family Mobile, at 877-440-9758, three times today, including to a “Manager” attempting to upgrade my service to the 49.

88 unlimited data service.

I was told I could not do so until 2/11/19 or lose all the fees that I paid on 1/9/19.

They did not seem to care about my situation.

I am traveling (on a train) from 1/10/19 9AM straight through 1/11/19 9AM and hoped to have this upgraded service activated in time for this 24 hour trip.

I am interested in upgrading my service but not at this punishment.

If this is how you treat your customers, you can be sure I will seek another service provider, even if I have to get another phone.

Ed…

Today at about 12:30cst Luis, a manager in the unlocking department, hung up on me.

I have been a customer for about 3 years and want to travel.

I have an iPhone SE that can only be unlocked at your request to APPLE.

Luis refused to explore changing my phone status to activated, even when I told him that it had been activated, and I have been using it.

The system has an error.

The phone has been activated and used 1-2 years.

This is my 4th call about this and I am getting the run around, including being told to call T-mobile.

Also, you should require your representatives to give a badge number when beginning the call, so you can identify the person with poor customer service.

I have given you the time of the call and it was made from 918-519-1309.

i switched over and the phone would make calls and send txt but i could not receive any. i called and they did phone updates and then I could do nothing. if i called out it was transfered right to FM who then tells me to buy a new phone, well it is as they screwed up last phone.

I called and cancelled two of my three phone line two weeks ago however in order to keep service on my phone I had to pay for all three lines.

I asked to speak with a supervisor who came on the line and told me I needed to take this up with my bank.

This is not a banking issue; I needed to downgrade my service.

Now I just want to switch to a different carrier, the problem is I can't change my service because family mobile will not unlock my phone.

I've had the same number for 5 years.

I've been a good customer as well

I paid my bill online and was overcharged.

I call told the guy I spoke to and he supposedly transfers me but there was just silence.

I call back get transferred the lady answered I said hello and again silence.

The 3rd time I asked for a supervisor.

I really couldn't understand what she was saying did to heavy accent but from what I thought she said it was being resolved and to stay on line.

Phone goes silent.

Next day I call because it hadn't been corrected.

After being hung up on twice I call and ask for the manager.

By this time I'm pissed off and tired of repeating myself.

This jackass couldn't understand this and hung up on me.

I want to sue them for whatever I can.

Like maybe theft cuz they took my money without permission and basically refuse to give it back

I paid my bill Friday, I clicked the 29.

88 plan but it charged me for 43.

89.

So I called in to ask the rep Maria about it and she just refunded my money and hung up without ever answering my question.

So I called back and spoke with a manager Mark and explained to him what happened and I work from my phone can't be without service.

He said he was extending the service for 5 days while the refund processed to fix Maria's mistake then I could call in and get the 29.

88 plan when the money goes back to my account.

I get up this morning and my phone is off so I call back to speak to another manager who tells me there's nothing they can do about it and starts pressing buttons in my ear.

This is terrible customer service, I could possibly lose my job because I work from my phone while…

I paid my bill Friday, I clicked the 29.

88 plan but it charged me for 43.

89.

So I called in to ask the rep Maria about it and she just refunded my money and hung up without ever answering my question.

So I called back and spoke with a manager Mark and explained to him what happened and I work from my phone can't be without service.

He said he was extending the service for 5 days while the refund processed to fix Maria's mistake then I could call in and get the 29.

88 plan when the money goes back to my account.

I get up this morning and my phone is off so I call back to speak to another manager who tells me there's nothing they can do about it and starts pressing buttons in my ear.

This is terrible customer service, I could possibly lose my job because I work from my phone while…

I am on the highest level of service which is around $50 but I get a lifeline discount of $10 due to my income, food stamps etc.

Now I am being discriminated against because I'm not allowed to use tethering or hotspot to connect my computer to the internet so I can do computer based work.

It's not right that everyone else gets the whole plan and we only get partial services just because the government is paying for part of our bill.

They should have changed the plan we were on to the lesser plan without hotspot or tethering (or created one) before they got us to sign up.

They are making money off of us instead by not allowing us to use whole plan.

If I don't start getting all the options I signed up for and that everyone else gets on this plan, I'm contacting a lawyer due to the fact…

TracFone Wireless, Inc.

Attn: Executive Resolution Department 9700 N.

W.

112th Avenue Miami, FL 33178

If I could give less than one star I would.

1) had a phone wanted to add a line, they said phone couldn't be added because tracfone was still attached to it.

Called tracfone to get the phone unlocked and the said manufacturer hadn't released the codes to do that.

2) went to walmart purchased a phone specifically for myfamilymobile with wifi capabilities 3) called to add this phone and transfer my phone number.

4) took 2 days to do that 5) received a call telling me the phone was activated.

6) went on my account and saw new phone listed and price change.

7) 9 hours later and several different representatives and supervisors and phone still not working. says "cellular network not available" 8) I put the old sim card and battery back into the old phone and it is working accepting and…

My SIM card stopped working on my phone two days after I paid for a new phone and new service plan for $50.

I contacted the TracFone offices and the family mobile offices and went to Walmart a couple of times trying to get someone to give me another sim card. the employees at Walmart informed me that I needed to pay over $50 for another sim card because they had to put minutes on a new one. it was literally cheaper just to buy another phone for 30 bucks but then comes the service plan issue.

I contacted TracFone and family mobile both again and was told by TracFone they would to have me a SIM card sent out and this was almost 4 weeks after my SIM card quit working so I've been 4 weeks without a phone at this point they told me 3 to 5 days I'll have another one give me a reference number…

I have been a family mobile customers for over 10years with as many as 4phone lines at once .

I just recently paid my account on July 10th 2018 but I noticed from time to time that I could not open emails are get any internet service. so I called customer service and I was told that I had used all of my data.

Okay so I asked what did I need to do to get more service.

I was told to pay more for an upgrade. so that's what I did. on July 31st 2018.

I still noticed the same problem on August 1st 2018 so I called customer service too report.

I was told to power off and back on..

I found out on August 2nd 2018 that my phone numbe 832- 582 -9780 was deactivated a number that I've had from the beginning. a I was told that I have a new number that i never request..

832- 677-3911 I spoke with…