Family Mobile

I would advise everyone to RUN as far away as possible from Walmart family mobile.

I have had nothing but problem after problem after problem with this company.

The foreigners are so rude and incompetent it’s ridiculous.

How hard could it possibly be to send a customer a clean SIM card.

Thanks to this company my husband who is out serving this country (USA) won’t even be able to wish his toddler a Happy Birthday.

I’m totally disgusted with this company and their lousy employees.

At this point all I want is someone who not only speaks English but fluently understands it as well to issue me a refund.

I’m so over Walmart family mobile.

There’s no way on God greens earth this company should have an A with the BBB.

This disgraceful company has not heard the last from me.

I have two phone lines.

My husbands phone stopped working.

We bought a unlocked phone and went to the Belle Isle family mobile to switch the phones for the 3615428 number.

The employee working said he didn't know what an unlocked phone was.

He kept trying to make us buy a starter kit.

We told him twice we were on a monthly plan.

He kept telling us that he couldn't switch the number to the phone we bought.

He finally called technical support.

He and the technician made mistakes.

They switch my phone 5894797 and deleted the Sims on this number.

He was holding the correct phone and then told us, our phone couldn't be used.

I didn't know my phone was described until I went home and tried to call someone.

We are now without any working phone.

We spent two hours at two different…

First I.

Have called your company 17 times since yesterday yesterday being 31 January today is the first and I don't call three times and they keep transferring me around hanging up on me and then I freaking get a raspberry a manager supposedly and I tell them about how I've been double billed every month from my card to my mom's checking account which never should've been billed out there but I kept getting error messages saying that my payment has never posted say or the payment didn't go through and then I found out yesterday all the payments went through and then double payments were done so not only were y'all taking money from my card ever taken which is a prepaid Visa yard taking money from the checking account then I'm told I'm going to get a refund but then on time not get a…

I'm being charged for 2 phones when I only have one!

When I call to get this fixed I'm being told this is my fault.

Everyone I spoke with was rude and unable to understand the issue .

They couldn't even explain to me how this would happen and they can't stop charging me for two phones for a year.

We have a news person that investigate companies that ripe people off if this issue is not fixed I will call then along with the BBB!

My number is 682 256 4664 I payed this phone bill of 44.

57 and all charged me twice for this transaction n I have a ill girl I have to feed an need that one charge back in my account ASAP or if I have to i will contact bbb or consumer of protection agency if I have to this is a warning if I don't get a response today I will turn this in

The hotspot on my phone not working And it was working when truly unlimited came out but not working now.

I brought my phone to use hotspot not to just use Internet.

Your company is illegally removing money from our account.

On October 1st, 2017 you removed as if i had signed up for auto pay which i have NEVER DONE.

First you took out for only 2 of my phones, my account has 4 lines.

Then on October 2nd you took out for 3 phones another months bill and that included the first Then on October the 3rd you turned my 4 line off while leaving the other three on.

First, when did it become legal to obtain money from someones account without authorization, Second why would you only take out for 2 phones then the same 2 with another added the second day in a row and then turn the last phone off after charging 2 days in a row ???

I am currently on the phone on hold with the 3rd uniformed employee of yours that has NO CLUE as to what to do to fix this…

YOU s.. you sold me a phone under the pretense that is was going to be supplied with a hotspot on it that I was paying for the last couple years and now all the sudden you take it from me and tell me y'all don't Supply that no more I might as well take my laptop and throw it in the trash with my tablet there no good to me know

This is a damn shame,!!!

I'd purchased Walmart family mobile July 2017!

How in the hell is it that in September 2,2017, I'd ended up calling to chon my bill,i find out my number was active.

But,jus not on their data base!!

They created ticktock fix it.

And told me no worries,itll be 24 hrs...

And I would not lose services!!??

Well,after midnight,i check my phone,no service,!!!!

What in the hell!!

I'm calling the BBB and to corporate,!!

I explained that we're hurricane victims with nothing right now,!!

Look what happens!!!

Sorry ass service!!

I had a crack in my screen, bought insurance to cover it, the lady at Walmart said it covers all damage to phone.

I was told I didn't need to purchase any other insurance to replace my phone, now i am told the lady never added the insurance and I do not have money to buy a new phone.

My phone was only supposed to be 35.

00 a month and now it has went up 20.

00.

I am a mother of three without any help.

I do not know what else I can do.

I am more than likely going to have to drop the company and find someone else.

I wish to register a poor rating about Family Mobile and hopefully the management team will read this complaint.

So it started at Walmart on 47st Greeley, CO, 80631.

I am on a low income.so I went to get the family plan.

I had to go back to Walmart 3 different times to get a working phone.the Walmart employees where very rude and did not want to help me so I called a manger and explained my problem he took care of the phone for me.

After a few months I and my wife each had phones and payed are bill we thought the service was great.

Then in August my phone was giving me problems again.

So the wife and I decided to cancel a line and just keep one line.sept 2 2016 we went to Walmart and cancelled one line.when we cancelled the line the Walmart employee and family mobile operator said there would be no problem and my bill will be $34"88 a monthly from then on.

Then two weeks ago from today I found…

I used family mobile until May, they told me it was a prepaid service but when I stopped using it they charged me $84.

90 without giving me a reason as to why.

I called customer service and everyone was rude and said they didn't know what to do about this, then they told me they were just gonna send me to collection cause they weren't about to help me with this issue.

My parents are currently using this service but I will make sure to let them know they need to cancel as soon as possible because Family Mobile only ripps people off!

Horrible customer service from Family Mobile.

I asked Sam (14157254) to transfer me to someone over him multiple times for about 5 minutes and he was basically refusing, then he said he would transfer for me and at this very moment has had me on hold for 15 minutes.

My phone bill was due September 7, 2016 and so I've been trying to pay it online and thru the automated telephone but they keep denying my payment and giving me extensions?

I don't understand what they are talking about and when I spoke to one lady who had a foreign accent.

I asked her to speak to someone else and she hung up the phone on me.

I've been with this company since July but I'm looking to switch my service.

No service for 1 month.

I lost my job being that I need a phone for work.

The two Jeffrey Id number 1412151 who was a supervisor told me to send my phone in and wait 2was for another phone.

You contacted my lawyer since there is a breach of contract on family mobile side for not upholding the contract.

I'm suing for lost wages due to work, plus the 2 phones I bought and all my monthly payments.

Signed up for service 2 months ago in June 2016, family mobile was aware that previous carrier was owed, phone has been working, paid monthly prepaid bill, after I pay, now it states no network coverage.

Called spoke with Mike who argued with me, frustrated, was sarcastic and said oh well, you need to call the company, refused to give me a supervisor after 7 repeated requests only to leave me kn hold because his supervisor wasnt available.

I dont have time for this bs and I am filing complaints with bbb, consumer affairs, ftc, ripoff report ect.

My wife bought a family mobile phone while out of town at a Walmart store in Texas.

The counter person said I will activate your phone and get it ready for you.

She left her phone 27th him and he activated it while she shopped.

When she stopped back he handed her the phone and said it was activated and ready to use.

Everything said T-Mobile.

We went and bought a card for $45.

00 at Walgreens.

When I tried to load the $45 to the account it was denied because it was not T-Mobile it was Family Mobile.

The phone was purchased in good faith.

At the point of purchase nothing was explained about it being two different companies.

I called Family Mobile, Walmart, T-Mobile and everyone basically sad too bad.

So now I have a non-refundable card.

This is the product of Deceptive Trades and…

I bought a phone from Wal Mart and signed up for Family Mobile.

This phone was for my son and I was paying the bill until he found a job.

He did not find a job and I quit paying the bill as the phone was discontinued and no longer useful.

I recently received a bill for $60.

01 for services for which he did not use as the phone was disconnected.

I've called the Family Mobile customer service phone number, which by the way was pathetic.

I could barely understand three men, one of which said he was a supervisor, All three were like a broken record, as they said nothing could be done about this bill.

I have a phone for myself with a different phone company and never had this type of problem.

I will contact the District Attorney and BBB about Family Mobile.

I even said that I would pay…

I have several complaints about this company.

No good cell service in my area, then phone locked for money I don't owe, lied to by Family Mobile customer service agents on the hotline, phone still locked out even after payment.

Just got home from the hospital, husband works out of town can't even call me, live alone and this is my only phone.

I would like to say, i find it very inconvenient & unprofessional to suspend and individuals services due to a ridiculous amount of 6.

47 when in fact this previous we your company has received majority of the bill.

The next time ignorance like this happens I will politely be cancelling all tides with Family Mobile customer service.

I would appreciate a response to this inconvenience either via email or cell.

Also I've tried numerous of time to change the name on the account my name is not janel, it's jamel.

For as long as i had this provider, my phone service was terrible!

The last few months were the worst, tho.

August September of this year it got so bad that i missed 2 emergency calls from my kids and was 2 hrs late to a family reunion because my phone service was so bad i couldn't even keep my gps going!

Over-all my service was absolutely terrible, but the last couple of months were the worst, seeing how my calls were dropped almost every time and couldn't send a txt without trying it 20 times or more!

I was beyond frustrated by that point, so i had to change my provider, before someone really needed me and my phone wouldn't be reliable, so i don't feel i should have to pay for my September bill and now they say i have an October bill too bcuz it is held back a month...at any case i…

The reason I am writing is because of a misunderstanding I had a few days ago about the purpose of a Family Mobile web-pack, also known as an extras-pack.

I was under the impression that the pack could be used in lieu of an over the limit data plan.

I thought the pack would restore high speed data to my phone, and I proceeded to purchase the pack using the phone automated system.

When I discovered that it had not had the desired effect I contacted one of their agents.

This particular agent informed me that the purchase could not be completed without her assistance and went on to take down my information once more.

I was then assured that I would not be charged a second time for another web-pack.

When our transaction was complete, just as I was hanging up my phone, I could hear the…

My husband and I purchased two Nokia Luminas 530 on 12/3/14 totaling over $200.

We also purchased the two year replacement warranties.

It's been led then 3 months and our phones are freezing, shutting themselves down, getting to hot to touch, and won't hold a charge.

We are still under the manufactures warranty until 12/3/15.

When I called Family mobile they directed me to Microsoft.com.

That company basically told me that have to send them out phones and be without one for over two weeks!!

While they try to repair ours.

WalMart failed to tell us when we purchased the warranties that it won't come into effect until a year later...

We keep a credit on our account bill has never been late and we are being pushed off from one company to the next...

How can we make them hold up their…

I purchased a Family Mobile card at WalMart and began the activation through your number provided.

I was trying to import my existing phone number from my previous service provider.

The Family Mobile representative said that it may take up to 72 hrs for my transition to be complete.

During this time I did not have any type of service, in other words, my phone did not work.

After 2 days I still didn't have any service so I called your customer service number.

I waited over 20 minutes to speak to a service representative who started going through several questions and checks.

They finally informed me that there was a problem, but it was not with my phone rather it was on their end and that they should have it resolved within 24 hrs.

Another 24 hrs. pass and I still don't have any…

My account number 930873164.

I called your company the end of August 2014, to inform you that I no longer needed services from your provider.

The cell phone was given to my son a year ago, and I decided to just add him on to my plan with a different provider.

On February 6, there was a charge on my account for $55.

43.

I called the company on Saturday 02/08, to find out why was my card charged.

The representative told me that I had been using the phone and had occurred over 700 minutes.

He verified that all of information was still the same.

I, immediately became upset and asked him how is this possible?

He tried to convince me that I was the account holder and that I made the payment.

I requested to speak to a supervisor after talking to him or over 40 mins, 15 minutes later a…