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Phone
1-800-367-3743Address
100 Erie Insurance Pl, Erie, PA 16530, Erie, PA, 16501
Erie Insurance customers are experiencing severe communication breakdowns with unresponsive claims adjusters and supervisors who fail to return calls or emails. Claims processing is significantly delayed, with customers waiting months for payments or updates, while inconsistent customer service training leads to contradictory information about policies and payments.
Common Issues
Reported homeowner claim for roof damage on 4/1/23. Assigned to claims Mckenze Johnson. Received initial payment, but have yet to receive the balance due on the roof replacement. Mr. Johnson will not return calls or emails to me or my insurance agent.
Contacted his supervisor Ken Rediger and again no return correspondence. Horrible service!
It was a bad situation. 1) the customer service is need to be better trained at what they can and can't do. One advocate says no they can't take payments and another took my payment and another would say I had to go to the agent I set up the policies with originally.
The agent lied to me Sete up with high deductibles which I did t need. I got lied to and was mislead about payments and the amount When I cancelled my policies the customer advocate was rude and couldn't cancel my policies in which other places could do that.
So I had to call the advocate I spoke with who set up The policies with, she was rude and arrogant and no where in the in the conversations in the cancellations of the policies was I asked why and whom I was going with. That right there tells me Erie Insurance doesn't…
We own a house. We pay for the home insurance thru our mortgage. My mothers name was on the deed with my husband and i. But in passing the house goes to my husband and I thru survivorship. Our basement flooded after IDA.
The claim rep said he was to make a check to the Estate and wasn't changing it. I have called for months since 9/21. They don't care that my husband and i are the owners. And they only put me thru to the same guy
Claim #A00004603696 I was in an accident caused by an Erie insured and I have not heard anything about getting my car repaired. It has been several days and I was told I would hear something within 24 hours.