Enterprise Rent-A-Car

THEY AGREED. THEN ONE MORE DAY CAME AND ONCE AGAIN I CALLED AND COMMUNICATED WITH THEM THIS TIME THEY DIDNT LET ME PAY AND THEY SAID "YOU WILL BE STOPPED AT GUNPOINT" IN THOSE EXACT WORDS.. I AM A LAW ABIDING CITIZEN I WAS IN COMPLETE COMPLIANCE AND COMMUNICATION WITH THEM THOSE WORD WERE OUT OF HAND AND A THREAT .

I ASKED THE OPERATOR IF THEY SAY THAT TO ALL CUSTOMERS AND SHE SAID YES. THEN WHEN I EXPLAINED TO HER WHY THAT WAS WRONG SHE THEN SAID SHE DID NOT SAY THAT. WITH EVERYTHING THAT IS GOING ON IN THIS COUNTRY TODAY THOSE WORDS WERE SEVERE AND FALSE.

POLICE ONLY STOP YOU AT GUNPOINT IF YOU ARE A THREAT. OR IF U HAVE A WEAPON,OR IF YOU ARE A GANG MEMBER OR ANYTHING THAT IS APHYSICAL THREAT. THIS IS TRAUMATIZING FOR ME AND MY LOVED ONES.

Went to pick up reservation 1616766223 at the Dothan, AL location that we booked 10 days in advance to find out we did not have a truck ready and may be 3 to 4 hours before would be ready. People working there were very rude.

Had 3 or four trucks there just employees too sorry to get them ready to pick up. This is the second time this has happened to us at this same location. I rent a car regular but you can bet I will never rent from your company again.

I had to cancel a trip because of this so I am not happy at all. The service at this location is awful and needs to be handled or your reputation as a company will be ruined. Rating does not allow me to give a 0 but this service is that or less.

Call my Member Services and asked to be contacted about my contract situation. Member Services said they would forward my info to the Branch Manager. I also received a Reference#. Where is my Call Back?? That was 3 days ago.

I guess being a Member DOES NOT have its rewards. I guess I have to own the Company to get really good service!

My Rating is a negative (-100). I work for the Government DHS/FEMA and I'm assisting with the COVID-19 Pandemic Relief Effort in Cumberland, MD. I had to fly from Texas to Chicago then to Pittsburg PA Airport to rent a car with Enterprise.

With the Government we rent cars for 30 days at a time and then sometimes our contract term is extended, therefore having to Rent the vehicle Another 30-days. I'm absolutely appalled that you show so little faith and disrespect to us to have your loyal Government Customers that do rent Enterprise to have to drive personally back to the Airport in which they rented just to do a face-to-face renewal because you can't do the renewal process over the phone!.

Sometimes these deployments are in other cities/states in which we land, and to make us drive hours…

I am on my 2nd car and it smells like an ashtray. I think you ought to come pick this car up and give me a refund. I'll probably consider auto rental someplace else next time. I specifically requested a non smelly car.

Cigarette smoke makes me nauseous

Actually asking employees to take time w/out pay !!

Called the Hesperia office piror to going to pick up a car insurance had already confirmed with them I get there the person I spoke to Eric on the phone he messed up the info in computer put me for pickup at the Victorville which I precisely told him the Hesperia office so now Xavier helping me my friend that brought me still waiting outside Xavier says he'll take care of everything until it came time to pick a car he's assisting I take this big truck or mustang it's to low I'm 60 years old now Eric back from lunch he says I can take the Dodge go back in the office Xavier whispered in his hear now I can't take that car pick 2 more they say no someone going to pick it up I told him I called earlier for a car also Xavier became very mad so

I tell them I'll take the mustang although my knee…

In mid February, I went to Seminole Toyota Collision center in Sanford, FL to get an estimate for damage repair to my Toyota Tundra. After getting an estimate and making an appointment to drop off my vehicle, I noticed an Enterprise desk in the same building.

I walked over and asked the person at the desk for information on renting a vehicle while my truck was being prepared. I explained the approximate amount of time I needed the rental, the date of my appointment and the type of rental that I would like.

I was given a price of around 31 dollars a day. On March 10, I dropped my vehicle off and walked over to the Enterprise desk. There was only one person working and he was helping another customer so I waited.

When he was finished with the other customer, I told him who I was and what…

I had a reservation on March 15 to pick up a car at the airport location. I enter the building that is located outside in the parking lot . The young lady stay on the telephone entertaining her guy friend.

Once she got off the phone and I told her I need to pick a van up. She ask do you had a reservation because the computer down.. I showed her the information for the reservation . Here is where the misleading started.

I told her that I just got off the plane and I need one way. She replied I cant get a car unless I showed her a return to the plane ticket. I told her I will be picking my daughter up from school and she will get on the plane from Miami.

I told her I cant book it because I don't know how long it will take to get us back home and unload her belongings. She replied ' I need to…

I'm really upset to be set up with a bill that's not mines and a for your company to not investigate the case and give my credit report a negative on my behave. I was trick 2020 year thinking i can get a car.

I had it all book get there to have all my information to be put in a red flag zone. and nothing explaining the reason to me. to get a number and call and said they will check and haven't heard anything from enterprise..

I will get a lawyer to help me so i can file a report of negligence on your part and messing up my credit. this is 2015 supposedly be case and I haven't heard from you people at enterprise until begin trick thinking I could have rented a car..

I'm so disappointed with you people at enterprise to find out you guys is the reason my credit is a fault and keeping me…

Cedar hill location is a disappointment.They don't give you a ride back unless you live in cedar Hill or Midlothian.But they gave a ride to some one I know all the way to Dallas{H-67 and Kiest}Just in 4 days prior to my renting a car.We all paying its none for free so why would you give a ride back to some customers and to some you DONT.This is ridiculous.I needed a ride to Duncanville and they couldn't even do that.Midlothian is even further than Duncanville.Its time to review YOUR SO CALLED POLICY.IT DOESNT MAKE SENSE AT ALL.VERY DISAPPOINTED.

I rented a car in january, paid for insurance not been charged over $2400 dollars and have no idea why!!!!

Horrible customer service I was greeted at the counter associate asked my name and walked away from me I was there to pick up a car at 4 pm at 420 I was still not assisted then when I said what is going on she became verbally abusive I left I will never use your service again cassat av in Jacksonville

I booked a 12/15 passenger van from your Coral Springs Turtle Run location thru reservation: 1865484175 on 2/5/20. for pickup on 2/7/20 I was called by Scot from the location stating they did not have the vehicle. He called me again on 2/7/20 stating he did not have a vehicle.

On his urging a books teh same vehicle at PBI airport by reservation: 1746564332. , Guess what PBI location they called and said they did not have the vehicle. I did not get a vehicle thru enterprise. This is a complete lack of service at Enterprise is teh worst I have seen.

I belong to your Frequent member with ID: X6FW5S2 It is amazing to me in this day and age you can take a confirmed reservation and not honor the reservation as you cannot manage your Fleet. Very disgusting and I will do my best to let all know…

renting a car tires worn out when I told him your rep he refused said I was going to let someone else drive the veh just @ excuse he got mad because I refused to drive with bad tires now I am waking bad rep

I rented a car in May last year and as one of the tyres had a little damage I understood I would lose some of my deposit. I do not I will never use this company again and would advise people not to either.

I had rented a car from enterprise in McDonough Georgia , and that office is always terrific! My complaint is based on a conversation with Jordan Barnett from the damage recovery unit. I was rear ended in my enterprise vehicle on 12/20/19 and approximately a week later I received a call saying that Allstate had accepted 100% responsibility on behalf of their insured.

I paid the $500 deductible that my insurance, Liberty Mutual, specified and was told that after review by the damage recovery unit that this $500 would be refunded. After not hearing anything from that unit for a few weeks I contacted them and was told that the $500 would be forthcoming shortly. 98.

Upon receipt of this letter I called into the damage recovery unit and talked with Mickey who told me my claims manager was…

Received priority pass on 1/2/20 - Resv#707867--stated they will be picking me up at Young's auto repair at 10am - I called that day to confirm pick up location and time - they stated no problem - Did not get picked up at 10am and called location - they stated it was the Tega Cay location and should be handled by Indian Land - Indian Land was not informed.

Was not picked up until 10:45.

Also requested sedan (like Maxima) - They gave me a choice of a mini van or a huge Dodge Ram Pick up truck and promised to switch out the next morning. I did the f/u and talked to someone live and never heard back.

Had mini van from Tuesday to Friday, not happy with service at all. As a result, I will not use Enterprise for personal use in the future. My salesman was Devon Ashy

On 02-11-2020 I traveled over 30 miles after speaking with an associate at the wake forest nc location to pick up a car that i had booked online . Once i was pulling up at the store another associate contacted me telling me that I would need additional items with me to pick up my rental.

After being told that I only needed and ID and insurance information, and payment method. This associate told me he was doing a courtesy call to let me know that i could not retrieve my rental without it. I remind you that my reservation had been scheduled 2-3 hrs prior so why did it take that long to call and tell me this after having traveling that far.

I feel that this matter could have been handled very differently because he went on to say the lady i spoke to must forgot to inform me of this…

O n 12/8/2019 I went online and reserved a Toyota Rav 4 to be picked up on 12/9/2019 and returned on 12/13/2019 from the Enterprise at 505 N Berkeley Blvd Goldsboro NC 27534. m. on 12/9/2019 I went to the Enterprise to pick up the car.

I was offered an Infiniti QX 60 Mawd instead of the Rav 4 that I had asked for. I told the employee that the vehicle was too big and I did not want it. She then told me that she didn't have anything else available.

I asked for a sedan several times and her response was that I had reserved a SUV and there was nothing available. I took the Infiniti, drove it 5 miles down the road to my home, and called the Enterprise and explained that the vehicle was just too big. m.

and it would be switched for something smaller. I went back with my daughter and friend to…

Forwarded rental charges to me personally. I was asked to put 100 dollar damage deposit that is refunded back to credit/debit card. During the month of August, 2019, my car was hit in rear in parking lot of my apartment complex.

A few days later, I was stopped at a red-light and rear-ended by truck. Both parties at fault, both parties insurance covered my damages and car rental fees. Nationwide and USAA. I had rental for 10 days I believe due to the fact my vehicle was being fixed during the 4th of July holiday and parts were sent to shop that were not correct.

I constantly communicated with reps at Enterprise. I explained that if having rental vehicle few extra days was going to be a problem, I will return it and get a ride to work the following three days. Enterprise assured me I was…

M. today, Dec. 2. Left waiting a complete hour as others came after us and were taken care of. Asked why the long wait. Told they were washing our rental car, It was an SUV. At ages 83 and 84, would not feel feel safe driving one.

Was driven to our home, being told a sedan, low mileage usage would be brought to our home. , office manager said car was on its way soon. , Asst. M. I have two medical apps. M. M. (can verify by giving you physicians telephone number if necessary).

On your general info online service you claim that your customers are very important. Well, your Lomita offices certainly do hot uphold that commitment.. M. Am so stressed, not knowing if I will make my medical apps. One is very, very important.

I am a Travel Agent who has experienced bad service for myself and my clients. Rental Location: Pleasantville NJ Res 1511912733 After confirming a Cadillac for 2 days and price was calledby station being advise not available.They offered a Testa requesting an additional payment, not what was confirmed originally. Similar problems experienced-including unpleasant agents with my clinet Mr. Ronald Rubinson. Rental date Nov 19-20/2020 and others.

NO MORE ENTERPRISE RENTALS

Prince Frederick location: Manager Carlton refused to provide pick up service as advertised by Enterprise. Manager Carlton stated my location was 45 minutes out of the pickup range for his location. When challenged, the manager became very beligerent, rude and obstinate and dismissed me without a rental.

My location the pickup location, is Lusby, Md. 6 miles from the Prince Frederick location, exactly 25 minutes and not 45 min as the ill informed manager stated. Please be advised that this compliant is also being sent to the Better Business Bureau and SAM.

I was told by my National General Insurance Adjuster that I would be able to get a Nissan Sentra at Enterprise at 1802 S. C. I have a reservation number #618159. I was told by an agent at Enterprise I could pick up this car between 4-5 pm on Friday, Nov. 1.

I told her that would be too late in the day for me. I told her I would get it Saturday, Nov. 2. around 9:30 am. I went to the Kannapolis location at 10. The agent there told me the only available vehicle was a pick-up truck.

I am a 60 years old female, 5'4". What business do I have driving a pick-up? Where is my Nissan? What good was a reservation number? He said he would call if anything came in. I am without a car until Monday at the soonest.

VERY POOR MANAGEMENT AT THIS KANNAPOLIS LOCATION!!!!!!!!!!! The…

On Tuesday, October 29, 2019 I rented a car from the Enterprise location on Cornwallis Drive in Greensboro, NC. I noticed when I got in the car it smelled like smoke but I had to go to work and I was already running late.

When I got off work at about 8:00 pm I got in the car to go home and the smoke smell was overwhelming. I have asthma so I immediately began to cough and my chest started tightening up on me.

I knew the Cornwallis location was closed so I called my sister to get some advice. She told me to call the 800 number to see what I could do. I called the 800 and the representative informed me that all I needed to do was to take the car to a different location and they could exchange it for me.

Well by this time it is 9:00 pm and the only location that was open was the Piedmont…

00 was just a hold but would come off. 20. 00 because that is worst than stealing because this has never happen to me and I have had several insurance claims where I have had to deal with Enterprise. I phoned the office today and spoke with someone that was being smart by saying that I didn't return the car when I should and I did inform him I would be filing a complaint with the BBB which he said fine.

I have been a customer for years and have always had good service up to this point. I reserved a car a week ago and was given the amount of $220. When I went into the office, I was told there is an additional amount of $200 which would be refunded when I brought the car back.

Since I wasn't given that amount when I reserved the car, I didn't plan for it. I arrived at the rental office at 5:20; the car had to be washed and was driven over for inspection. After the inspection, I signed the paperwork and then was then told of the additional amount.

I was going to put it on two credit cards since I didn't have that amount on one and was told I couldn't do that. I was told to go to the bank and pull out the money and come back which was obviously impossible since by this point it was 5:40 and…

I recently rented a car in Meridian MS (2811 C airport Blvd South) on Sep 21, 2019 at 11:43 AM. I was given a 2018 Mazda originally. Upon driving the vehicle approximately 1 mile, I noticed the tires were out of balance and alignment. I immediately returned to the airport to exchange the car only to find that the agent had CLOSED the office and left. I call the location only to find it wouldn't be opened again until MONDAY September 23rd. Upon further inspection, I found that both front tires were severely worn (bald) needing to be replaced, and the third tire appeared to be a snow tire of a different brand while all others were seasonal radial tires.

My plans were to drive to Biloxi MS and New Orleans LA, but because of the condition of the car, I believed it to be a safety hazard to…

i drop the car off on a saturday no one was there forgot a box with cds and alol the paper work from the truck i just bought from the dealership and paper work from the repair shop everything in the box was shoked wet and burry and stuck together i call monday they couldent find it i had to call back tuesday they dittent bother looking for it i had to keep calling them to look for it the girl who droped it off saw how wet it was i will never rent from enterprise again gerald Labrecque

My experience with enterprise in pittsboro nc went as follows: I call enterprise to let them know that I am the shop and my car is fixed. that they need to come get the car rental or help me get it to them.

They proceed to tell me that they would charge me an extra day rental if I did not bring it back. So when I finally get a ride there I was upset. I tell the girl that i am upset and that they are not living up to there slogan.

I needed to talk to a manager or someone higher. I told the associate that the place sucks and it is a shit hole. The associate says not to get upset with her that it isn't her fault. I told her I knew that and that I was not upset with her that I was venting until I spoke to the manager.

She told me that it is a family business not to curse. There was noone…

I returned my rental car on Monday 9/30/2019 around 4:30pm. Hours later, I noticed that a set of my keys were left in the counsel of the car. When I called Enterprise to inquirer about keys being turned in or staff member finding the keys and turning them in.

I was told that nothing was turned in and the car has since been rented out. Although the employee tried calling the person who rented the car, there was no answer. I asked if they cleaned the car once brought back, the employee said, yes, but perhaps the cleaning was not done correctly so nothing was checked. Wow, what a response.

lexington ky enterprise rent a car will not give me my money back i was not the one who rented the car it was progressive insurance who claim liabilty there should not be any charge to me if you count the gas which i am responsobile for they charged me over 200.00 dollars they went into my account without my authorization and took more money if i can not get full refund then i will have to go through small claims.

I've been renting for years and my points are inaccurate. I have a reservation for Friday to Monday and I called to add a day and they would not honor my rate the customer service rep refused to let me speak to a manager above him and hung up on me thank you. My reservation number is 1948090801

On September 3, 2019 I returned my rental to the St. Thomas, Ontario location, where I live. The 7-10 business days passed, and it is now Septemb er 20, 2019 and I HAVE NOT RECEIVED my $200 cash security deposit back yet, in the for of a cheque !!!

The manager at the St. Thomas location has tried unsuccessfully to help me with this but to no avail !! I have been given the run a round for a week now and I am exasperated. I have rented from Enterprise for three years now and NEVER had this treatment before. 00 refund immediately.

I have called the Ontario office, been to the St. Thomas office three times now and nothing is getting done to help me. I will give this until Tuesday September 24, 2019 before I bring in the authorities on this !

Please, resolve this now and get my refund!!…

I rented a car from a location which was not open after hours and I thought I made it clear that I was to return the car on a Sunday on or before the expected daily return time. There are cameras and a drop box, but since the office could not do the return till Monday morning, I was charged the additional day. I neglected to check my agreement which still had Monday as the return date, even though I asked to return it on a Sunday. I was simply told that a drop box is available for that purpose. I should of insisted that the return date be changed, and that would of resulted in the Agent to refer me to the Airport instead which would of made sense.

I will never rent from Enterprise again and as a UC Davis employee I do have Hertz as an option. I switched to Enterprise while on recent…

On September 13th I made a reservation through Priceline with Enterprise for a rental car for 4 days for my father. I was charged $33 for the insurance that I opted for time that I checked out with Priceline. Leaving a total of $145 to be paid at the time that the car was picked up.

When my father went to go pick the car up he was first told you cannot rent a car without an electric bill in his name proving proof of residency. Unfortunately my dad only rent a room in someone else's home and the electricity bill is not in his name.

He did, however, have mail from the DMV, Sacramento County Superior Courts, medical bills, mail from Social Security, all current mail from the same address as the address on his ID. You would think that this would have been sufficient showing proof of…

Gilmore Building, Wichita Falls, TX We had a minor accident requiring repairs to our personal vehicle and this company Gilmore Frame & Alignment was repairing the damage on our personal vehicle. Enterprise Rent-A-Car is in an office joining Gilmore Frame & Alignment.

We have USAA auto insurance coverage on our vehicle which includes a car rental if repairs required renting a vehicle. My wife rented a vehicle from Enterprise Rent-A-Car in which they received payment for the rented vehicle. They did not explain the insurance coverage on the rental vehicle.

71 for insurance on the rental vehicle in which it already included insurance coverage on the Enterprise Rent-A-Car by USAA Auto…

Stay away from this place. They are a big scam and out to get your money. They want you to rent the most expensive car so they can create an insurance kick back. We rented a car a car from them and returned it.

Within the week, we received a claim from our insurance company that there were scratches to the vehicle, and it had already been fixed. When questioned, they said they called three times and left voicemail messages. The calls were from three different phone numbers.

When asked why they didn't text or E-mail, they could not give an answer. When asked why the car was fixed, they could not say anything, but the pictures would be coming soon. They won't return calls and said that the E-mail given does not respond to human questions (don't know what that means - I guess it responds to…

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Thank you, I would like to issue this formal statement about my experience with enterprise rental.

At the end of May 2019, I was in a car accident rendering my transportation totaled. Because of this, I found myself needing to rent several vehicles. The first rental I did with Dollar lintel at the West Palm Beach airport. The location was bad and the selection of cars worse so I decided quickly that I would not rent from Dollar again. After searching the internet I found an enterprise location in my backyard - Wellington Florida. I reserved my car online and when I went to pick it up the young man was very helpful when I asked him for the specific car reserved (a VW Jetta). I was sent to another location where that vehicle would be available ( a substation located in a collision center…

I am still bother by this situation that happen four years ago because I had a 15 passenger van on whole for a year and supposed to get the vehicle and did not receive it and not given a warning before hand. I just was lucky enough to stop by the store in Garner, NC.

The supervisor on duty just said oh! I meant to call you and that was it and did not care about our trip to Miami for a cruise. I learned that they pulled all the vehicles in Raleigh, NC area for the big wigs in Charlotte NC function.

I believe this is a broken contract between two parties. I had to travel to Greenville North Carolina to get a 15 passenger van that was nothing like the one I wanted. I had older people going and this was very stressing.

The workers at the store were more concerned than the /manager in charge. I…

I regularly rent from enterprise Van Nuys, Ca. After providing my credentials and waiting to be assigned a car. I was welcomed by a very professional young man who walked me to the available rentals and he told me only SUVs were available and offered the upgrade at no cost.

I responded I requested a full size sedan due to shrapnel and injuries in my back and legs and driving an SUV is uncomfortable and was about to ask if I could wait for a sedan. At the same time a young woman, who I later learned was the Sunday manager.

This same woman continued to talk over me, continuously about making a decision. I was trying to make the best decision considering my disability. In a composed tone I asked her to shut up to listen to my disability concerns.

Admittedly not the most polite thing to say…

I made a reservation on 7/29/19 with the 291 Newman Dr Sherwood, AR 72117 location for a 8/9/19 4 pm pickup. On 8/9 at 1:30pm I called to check to see if the unit could be picked up sooner and the branch Manager Mr Mathew stayed they had not been able to locate a unit yet and that he would call me back as soon as they did.

So at 2:30pm I called back to check and he stated they have not been able to locate the unit I requested and even called his Regional Manager help and was extremely rude about it. I requested his regional manager Mr John Carpenter which was very nice and said he would call me back, however, never flowed up with me.

I gave Enterprise 2 full weeks notice to have a premium SUV ready onsite for this request and it seems as if they dropped the ball and they didn’t have the…

Made reservation 1284087599 in March 2019 for 15 passenger van for July 19,2019. Van was to be picked up at your Henderson NC on Dabney Drive location. I received a call from Mark on July 15, 2019 to verify my reservation and was told everything was on schedule for pick up at 8:00 am July 19,2019.

On Wednesday evening, July 17,2019, Mark left a voicemail on my telephone requesting a call back concerning my reservation. I returned call to find out from Mark they did not have a van and could not find one. Other word my reservation was cancelled for the 15 passenger and he could not help me.

I have tried calling your regional manager, called your complaint customer care representative twice without getting a response. My claim number 55QTK was given first by Angelina and David each one…

I had a rental reservation yesterday on friday August 2nd. m on that day. I understand that with my card being declined that I was unable to follow thru with this rental but then I leave... I get ahold of my mother who willingly agrees to come down there.

Put the rental in her name and add me as a driver where I'd pay a fee for the few days I'd have the rental and the woman Maxi. I believe it was told me she cant allow me to be added on too my mothers agreement because my card was previously declined and she claimed she'd lose her job for it so

okay, I even try to be understanding as this is the 3rd time maybe more I've been rejected for a rental or to be added…

I was placed on the do not rent list with enterprise. My twin brother, Radue Allah, a veteran didn't have a bank acct, so they used his military id for a discount, and my bank card, and driver's license. They made an error with payment, in which was resolved; however, I reported the car missing, to the main branch in Buffalo, as well as the police.

My brother had a medical emergency, so I couldn't find out the location of the vehicle. Findly the police found out where the vehicle was parked. I paid for the missing day, but I still got placed on the do not rent list.

Problem with Enterprise Car Rental: Enterprise claims of customer service is vastly overrated. There is none! C. to Danville, IN. C. to be returned to the Avon, IN. office. C. Roadside assistance was called, and it was determined that the vehicle had to be towed to the Raleigh-Durham Airport service center.

My son called ahead and was told by an Enterprise representative that a vehicle would be available to us. C. to get a replacement vehicle. Outrageous! After several discussions with the manager she finally said we could get another vehicle 6 hours later.

She implied that the problem was ours and not hers. She refused to call any of the surrounding Enterprise offices in the area and left us to our devices. My son, who was traveling with us in a second vehicle called the local…

I reserved a car on line and received conformation number 2033581519. I ubered to enterprise location to pick up car and was told they are all sold out and I could wait in lobby for 4 to 6 hours for a possibility of incoming car.

I cannot understand why I received a conformation number instead of simply being informed that their are no cars available at this time. I wasted 90min and 2 Uber plus had to cancel afternoon appointments. I am also notifying the Better Business Bureau.

A professional company should never lie and misrepresent a conformation number and then be totally disrespectful to the customers time and schedule. Unacceptable !!

I had made reservation for a SUV on June 25, 2019 for a Small SUV Confirmation number was 1944724965 at the Brunswick Ga 4445 Altama Ave location when I arrived at location for pickup on 7/12/2019. The gentlemen greeted me ask for my Id and method of payment and made the point of sale and then told me, we do not have your rental due to a previous rental that had rented the vehicle brought the car back with a boot on the car, I was very upset due to the fact that I received a call to confirm my pickup at 12:00 pm on Thursday 7/11/2019.

Instead of the company calling to explain this to me, I took a lunch break to receive my rental, but was told that they didn't have the car that I selected and the other cars that was there was reserved for other people, I wish the gentleman would have also…

Re: RA No.: 547973746 Res No.: 1181633844 Car Rental at Reno-Tahoe International Airport

Dear Representative:

I rented a car on June 19, 2019 and returned the vehicle on June 24, 2019 to the Reno-Tahoe International Airport. I had initially made the reservation through Alamo, however, Alamo provided me an Enterprise rental vehicle. Upon my return to the airport on June 24, 2019, I left a brand new Sage fly-rod in a metal 30 inch case in the backseat of the vehicle. The case is 30 inches long, a tan color with a gold screw-on metal top. Upon realizing that the rod had been left in the car, I returned to the rental car, which was still in the return area and the rod had been removed from the car. I then went to the Alamo/Enterprise counter and reported the rod case had been removed from…