Enterprise Rent-A-Car

Enterprise refused to honor verbal agreement with Enterprise agent.

This cost me time and embarrassment.

I made arrangements based on agreement with Enterprise that cannot be met.

Thr Eatontown NJ location manager was rude and smug telling me they didn't have a car for me to rent and told me to look for other locations. (This was a reservation made by my auto insurance company). I called customer service multiple times and got different inaccurate information.

I asked to speak with a supervisor and after the third time was transferred to the nasty person I had to deal with at the Eatontown location. She was nastier and told me it's not her fault I don't comprehend.

When I told her I could walk to the office to see of she wanted to continue to talk to me like that she placed me on a do not rent list. I never wanted to use them to begin with.

They had a regional manager call me as I requested when I had my first negative encounter but sue only called me because the…

To whom it may concern, I apologize for writing an email but I honestly dont know what to do. My 2019 Dodge Durango has been in the shop for over a month due to damage from a pot hole. A wire harness has been on back order, I had no turn signal, back up camera, passenger side light, or fog lamp.

The repairs started and parts were on back order. I went through my insurance for a rental car from enterprise. This company has threatened me via text. I will add them to this so you might see how I have been treated.

I am truly fearful for my safety. This company has been non stopped harassing me since Thursday. I tried to get a hold of all parties involved mechanic, insurance adjuster, and even a rep from your Dodge company. Tonight at exactly 8:27pm I was threatened and it was not mildly.

I…

Arrived at my initial location to only be told they didn't have the vehicle I reserved. They even called me the day before to confirm and instead of telling me they didn't have anything in stock they told me they were looking all evening when I got there that morning.

They finally located a vehicle and told me it was 20 minutes away, turned out to be 35 minutes. I get there and the service was horrible from the beginning. The woman, crystal Sanchez, knocked hardly on the person's vehicle I was with to get their attention.

That was the first issue, then they did not have the vehicle ready. She said they waited 15 minutes after the other store called to get the vehicle ready, knowing we were in a rush and was already behind schedule due to them.

She then proceeds to assist three other…

Enterprise employee tells me to leave vehicle at Carmax and they will contact nearest location for pick up. Receive a call about a week later saying I have to pay for damages but car sat for 3/4 days after dropping off because my original contract did not call right away. I should not be held accountable for damages if your employee did not do his job.

I rented a vehicle 5/24 at the pompano Beach 1000 S Federal Hwy. They had signs in the car about no smoking but no signs that I could not put a dog in the car. I went to Savannah and back and when I sign or initial the paperwork there was no mention of no pets allowed!

I returned the car, and yes there was dog hair, I was late returning the car because I got in late and I called to notified them, I was not about to vacuum the car after driving for 8 hours. Why isn’t there a sign no pets allowed as there is no smoking allowed!

They charge me $110 to vacuum, clean the car? That is arm robery you can get your car detailed for that price! Do not rent vehicles from this people they find charges to not return your deposit! Terrible! They are thief’s!

I have been trying to get my due credit of $200 placed back on my credit card Since April 8th. I have contacted the corporate number and filed numerous complaints and a return call back from either the Branch Manager, General Manager or Corporate Management only to be told by the customer service agent that all she can do is keep emailing the District Manager to contact me.

It has been over a month and still no return call. Unfortunate for them I'm not going away until I receive a return call and credit back to my Visa Credit Card.

GVAT72-91050/220/669 11 days after returning the car to Enterprise Switzerland we got an email and were charged for torn cable in the engine. 1. Torn cable? Really! This is poor maintenance of the company. We did not tear any cable. 2.

11 days after we return the car? The first message needs to be in the same day we return the car! 3. Urging our credit card immediately without confirming with us? Is this a real service? 4. Service customer does not answer.

I really did not want to blast a company that I’ve had some good transactions with but I’m at a loss in regards to how poorly treated I was today. I’ve never had a company go from hero to zero so quickly in my entire life.

I’ve rented about a dozen times from this company over the last couple years. My reservation was made about three days in advance, i’ve never had an issue with a vehicle, I’ve never damaged vehicle’s, and usually bring the vehicle‘s back cleaner or at least the exact same condition as when I picked them up.

Today I met Connor, the assistant to the assistant manager. The main assistant Miranda popped her head out of her office and informed me that it would be a retail situation because I didn’t have a credit card and it would be an extra $10.

I’ve never had a credit card…

I rented a car from Enterprise in May 2020. I've rented from them countless times before and it was never an issue. So I rented the car and I went on about my business; I was doing travel nursing and seemingly had no problems.

Kat, the manager at the Hilliard, Ohio location understood the nature of my job and was generally flexible about me coming in to sign a new contract. When I rented a car in May 2020, I explained to the manager that I was going to a remote location and the nearest city was Lima, Ohio. I was told I could go there to sign a new contract; I explained to the manager that because of my work schedule and workload, I couldn't guarantee that I would be able to make it to Lima. This was because I often worked 16 hour shifts and because I was staying in a guest room at the…

I made a reservation for a car at 1:30, and was able to get there at 1:56 before close.

However, when I arrived, I was rudely greeted by Aroun Sayavong. I have been using enterprise for a very long time, and know it doesn't take long to register a car since I am in the system. I got there as soon as I physically could however, this was a major issue with Aroun.

" After I told him I made a reservation online, and he told me they had no cars and I had to take a van. After I asked him if it would be extra he told me it would be $45 extra a day.

Since I made a reservation for a car and didn't need a van, I asked him if any other enterprise had a car. To this simple question, he once again rudely replied no its 2, we all close at 2.

I told him that I understand that they close at 2 and…

My family has used Enterprise many times, the locations are convenient and the prices were always reasonable. I needed a rental after an accident in January. The original date of repair somehow now rental car was available, didn’t matter to me who made the error the fact was I needed a car and had to rearrange the repairs to the following week.

I arrived and the process began. Due to the fact my car was already at the shop & I was in a rush to get to the rental before the 5 o’clock closing I inadvertently left me insurance paperwork in my car.

The rep said not to worry I could take the coverage & verify my insurance the next day. I agreed (it was snowing and horrible driving at the time) I didn’t want to be held responsible for any damages. My rental was only to be for 1 week.

I was…

My insurance company rented a car from enterprise for me halfway through my rental I had money taken out of my account by enterprise on Broad River Road I called and talk to Chad who said that he was the branch manager and that is is your custom to take money periodically out of peoples accounts I have rented here before normally at the end of the rental you are given an option to use that card or a different card to pay the balance that I would’ve owed the only thing that should’ve came off my card was the $50 deposit which I gave him that day when I begin to tell Chad that he decided to just be rude and

hang up in my face I called the hotline and spoke to A woman I did not get her name and she told me that she will turn this in to Enterprise and someone will get back to me within 24 to…

They took money off my card unauthorized

I’ve visited your store at Northlake in Charlotte North Carolina. to pick up a car through my insurance company. I was treated with absolute discussed by your employee named Mac. When I arrived he was quick to tell me there was nothing available for me.

While I was there he indeed rented three cars out. Then he went on to explain why he could not do this for me because my insurance company did not send the right information over which was not right they had done that I spoke with them.

Then he went on to make me feel like I was lower class and he was as if I was being profiled for looking a certain way or being in a bad situation not having my car due to someone hitting me and totaling my vehicle. He put down the year and make up my car as if it was a piece of crap.

I will do everything…

I reserved a full size suv long in advance.

When I arrived I was given a mini van which was not acceptable at the same price as the full size suv which I believe was incorrect pricing. I reserved an SUV planning for inclimate weather during my trip

I was then told they would work with the Hornell location to get me into Premium SUV at the same cost to offset the problem which I agreed. Hornell advised that the Tahoe I was promised would be able to be picked up on the 15th would no longer be available and that a 4 Runner was ready so I lost out on the premium upgrade promised, had to drive a sub par vehicle for almost a week in snowy weather.

Before leaving the parking lot the service engine light came on. I was asked if I would “mind” taking it into service. There was no alternative as…

I Elmer Gomez Alvarado couldn’t get a car because at this location 7000 southwest fwy Houston Tx 77074 you guys have a disrespectful and racist employee scaring people way , because he also called me a bitch the guy Dreon Johnson he didn’t give a car because we told that he needed more help because he was having a conversations with customers that was never associated with work so he got mad and did give the car even though I have I my state license, and a credit card and insurance with progressive full cover commercial.

I reserved a full size suv more then a month in advance. Wanting to know what room I will have to pack 4 kids for a trip I was first let to beleive I would get a tahoe. I called to confirm and verify only to be told there would be little cargo space in my car and might need to upgrade for alot more money.

So last week I went into enterprise to talk to them. Only to find the same snooty woman who acted like she didn't want to rent me a car if she could not upgrade me. There was one other lady there that was nice but could not get a word past the other lady.

I just wanted to know what suv was my option so I could research it for packing. She said she could not give me that info cause she would not know till the day I rent the car. I searched to find another car rental place but with what's…

Today called and reserved a car in Benton La. enterprise verified 1130 pickup.

Also reserved thru insurance company. Benton office called at 1121 about reservation told them I would be there in 15 minutes. I arrived and gave Representative my license insurance and credit card. He said to give him a few minutes to clean car.

I waited out side 35 minutes during that time three customers came after me and received cars. I asked about it and was told wait a few minutes Representative after taking care of a customer that came 30 minutes after I got there came over to me and said he made a mistake no car available.

I asked why he lied to me and had me wait now an hour. I asked to speak to his supervisor, he said he was the area manager Matt Evans I called customer service was told regional…

My dealership provided a rental for me while my vehicle was being repaired. Entrepreneur sent a car to the dealership to get me i arrive everything goes smooth. My car was only suppose to in the shop a week and a half, after the 4th week the manager from the Blue Springs location called me hysterical demanding payment.

I provided him the only info I was by my dealership, told him I would speak to them and get back to him, he calls again the next day in a rage verbally assaulted me, and even threatened to report the car stolen. This was the worst experience I've ever had and will never rent from them again!!!

I also filled a verbal complaint with the corporate office.

The car smelled of weed. I left the windows open in my garage and the whole garage smells like weed. Clearly has no smoking in car. Probably won’t do anything about it. My service person was good but the stench of the weed is horrible.

To whom it may concern, On October 2, 2021 I rented a 2021 Nissan Maxima for one week from Enterprise, Athens location. In spite of owning 4 automobiles of my own, I decided to rent a car due to the fact that if we encountered any automobile problems on the road then Enterprise would cover us and

bring us another car and we would not have the worries of getting our own vehicle back home and etc. Hindsight this was the worse decision I ever made and will NEVER use Enterprise again. On October 7, 2021 approximately 0900 hour, my husband and I was traveling in the rental from Destin, FL to Panama City Beach.

In Destin the weather was clear but as we neared PCB we begin to encounter rain. As we continued on our GPS re-routed us due to road closure ahead, by this time the rain had begin to…

I was charged $150 fee for car detail manager at West Nain Street in Salem Virginia Colin said that he saw me smoking in car and I was not I don't smoke so by seeing someone on the road I'm accused of smoking since car was rented was never in the area if store location worst rip off car rental I've ever experienced and can't get anyone to help me with this NEVER AGAIN I WANT MY MONEY BACK

I reserved a car for 11am it is now 1:30 PM and I still dont have a car. Cars are available but cost more is there any way I can get a car without paying more. My rental is already 2 and a half hrs late.

My husband lost his job due to covid so I'm the only one working we were getting behind on bills and one day out of the blue I checked the mail Chad hendricks from enterprise sent me a letter stating I was overcharged with a check of 500 me thinking omg its a blessing wasnt expecting it so I deposited the check to help me get caught up on some bills.

The next thing I know oh smug Chad hendricks emails me to tell me it was a mistake like are you serious you just randomly mail out letters and checks and are like oh my bad you got to pay it back then he sends me an email saying I owe 5000 dollars which he should of sent to my insurance company got me all freaked out so

I call my insurance company on the phone forever with them I email him back and Chad hendricks tells me oh my bad that was…

made an in person reservation at ddo /with a very respecful and curtious man/was told that a note could be put on the invoice to mention my company name. and buisness associates,,,,,,,,,,,,,,,,,,,to bad......................... AND AZIZ SIDIBE ITS A SHAME BECAUSE MOST OF THE EMPLOYEES AT DDO ARE OK

The vehicle I received had a dent in one side and scratched on the other. The gas tank was only partially filled. Upon trying to return it I tried repeatedly for 45 minutes to the local shop unsuccessfully. I wound up driving to their shop myself where I found the one employee there but just not picking up the phone.

All the while I was waiting on the phone a commercial advertisement for enterprise was playing saying how they are making sure each of their vehicles is cleaned and sanitized before being given to customers. Mine was filthy not even washed or vacuumed.

All in needed to make it complete was a burger king bag left in the back seat. Completely unprofessional and would never use nor reccomend them ever again.

I had a reservation number 2048249478 for a midsize car at the Searcy AR enterprise. I arrived there about 8:30 am. The employee was unprofessional from the moment I said hi. We went over everything and inspected the car. I then initiated the insurance waiver and signed the agreement for the amount of $575 I gave her my card, she swiped it and it declined.

She rudely handed it back and I asked her how much she was running my card for. She said $875, she added a $300 deposit that I wasn’t told about. I told her that I would transfer some more money to my card.

She then informed me that she was unable to run my twice in a 24 hr period. I then said I would go down the street to my bank and get the funds for the rental, it wouldn’t take me 15 minutes.

She very rudely informed me that she…

My Daughter reserved a car from Enterprise asking what she would need and was told what she needed for a road trip from Pennsylvania to Florida after being SHUT IN FOR A YEAR due to Covid-19. 00 is what she told was required.

Her and her husband both lost their jobs due to Covid. When she asked the manager what can she do because she was leaving that same evening and the managers answer was "not my problem"?? So that's how you treat a customer??

There are quite a number of family members like myself who have rented from them probably 50+ cars over the years but NO MORE I guarantee you that! I gave her my car so she wouldn't lose everything you and now I am handicapped and withouts my car thanks to the left hand not knowing what the right hand is doing and an ignorant arrogant manager.

I…

A prior reservation was made…a vehicle was to pick me up at city body….at 0830 They never came After numerous attempts via phone ,no answer Therefore a had to Uber to the location on Michigan Ave. Upon arrival,I explained to the lead that I had been waiting over an hour..She gave me no explanation and acted as she did not care.She displayed poor customer service and offered no apologies.Her attitude was unacceptable to me as well as other customers.I’m a long time customer and value your service but this was my worst experience ever..I’m accustomed to friendly punctual service,

I rented a car about a week ago. And today June 21,2021. We returned the car. I had to work so I ask my daughter to drop it back off. I received a call from Manger the car was smoked out and a un authorized driver returned it.

My daughter only drop off because I didn't want it returned late. My Problem is my family don't smoke and when we received the car we took and cleaned it out vacuum it and all due to covid 19. We found food on floors ashes in door we vacuum it.

And we also cleaned it before dropping it back off. I tried to tell the Manger we don't smoke we cleaned car twice due to covid 19. She kept saying well a un authorized drive drop off. And ashes were in the car.

I kept telling her we don't smoke. And I'm very sadden by her saying I will have to pay 250 dollars for smoking…

Athens rent a car is the worst ever! Went to pick up cat this morning. Nissan I had reserved wasn’t there. Other cars keys weren’t returned. Enterprise was supposed to call us and never did. I called Athena Tx enterprise and they hung up on me.

You have juveniles working there. Terrible customer service ! I’ll go on social media too to complain. Enterprise is not reliable.

Went there to extend my contract I was talking with one of the employees and I brought cash she took the cash and then the lady next to me asked me why are you breaking cash I said I'm bringing cash because the lady before you all previous told me I can bring cash because I had a problem with my car and the process of that I actually y'all later I said why don't you mind your business on your side and with a liar this employee to take care of me why this is going on she going back and

forth with me and I stayed it to her I said who are you are you the manager or something and in my head I said she couldn't be talking to a customer and that type of manner she had the audacity to say you should have money on that card I said man I do have money on my card why you think I took the money out…

Was given a dirty car . Trash was still in car ,looked like it had be sitting for a while. I rented for a month I had to get on road. After cleaning car I see hail damage. I wasn't in a storm so I didn't think to call but when returning car I get charged hail damage.

I live in Louisiana I've been trying to rent a car for 3 days. I understand there is a high demand for rentals. The Monroe airport location had cars but patrons can not use debt card at this location. This is the only location where debt cards can not be used.

No exception when every location in 90 mile radius has no cars. The next day we made a reservation online at Marksville location. Drove over an hour to pick up the vehicle when we make it the car is not there.

When you call the recording says to check availability online. This is poor service and communication.

REFUSED TO ACCOMADATE DISABLITY!

Terrible customer service and fraudulent charges

Reservation number: 1623728268 - 421 E, Memorial RD, OKC. Reservation made on 3/13/2021 for April 12 at noon. We arrived @ 12:25 to pick up our rental truck, April 12, 2021. The employee at the desk informed us that the truck "just arrived" and that it would be cleaned up and ready in a few minutes.

We waited until1:32 (you recall that we arrived more than an hour prior) when an employee came to explain the truck was ready but that it needed breaks and that it "vibrates" at 40 miles per hour, so "Be warned". What an outrage!!

Your company expected us to take an unsafe vehicle to travel with our grandchildren???!!! Then, he asked if we could wait another 4 hours for another truck to be returned. ARE YOU KIDDING??? We made the reservation a month ago and our kids were to arrive at the…

I was at the Fairfax, VA. Enterprise office off of Nuttley St. back on 21-22 March 2021 to re-write my monthly contract.

The manager, Ivan Ayala, was there and stated that if I renewed my contract on the 18th of my current contract that I would have to pay the full amount for the month roughly $950.00? I asked him if I had the vehicle for only 18 days why would I have to pay for a full month? He stated "Mr. Raye I have an important meeting to go to" and walked off.

I was than helped by Enterprise Representative Kelsey McCarthy. She kept providing different or conflicting answers why she could not just bill just for the 18 days? Also I had some preventative maintenance work done on the vehicle I am currently driving that needed to be done; oil change, wiper blades and chip in the…

I rented a car from Enterprise Rent-A-Car. I had to go pick up my family from Kansas City and I needed a bigger car for luggage and all. My pick up was 9:00 am sharp and that was the earliest slot available to pickup. I booked the car almost a week or 2 ago. And the night before my pick up, I got a call from Enterprise guy and he told me that they don't have any vehicle available and told me to book a car from Hertz or Alamo or any other car rental services.

If you don't want to stuck in last minute cancellation and get stranded or don't want to get hammered by last minute rental coz of cancellation, avoid Enterprise Rent-A-Car.

I will say Enterprise Might-Rent-A-Car.

I booked a car showing available and then they call me telling me they do not have any cars available.

If I could give a zero starI would we made a reservation to pick up a vehicle from the Royal Palm Beach Florida location. the night before we received a text 2 minutes before the closed the vehicle might be delayed for pick up we arrived to pick up the vehicle at the scheduled time just to be told there are no vehicles available at all so

we made a reservation put a deposit. Did the online check in to save time. What is the point of making reservation if once somebody gets there expecting a car and there are none available the workers did not seem to care at all.

I called customer service they did not care either wonderful customer service I would give it a -1000 stars. So I put a reservation to have a vehicle and left with nothing

We rented a enterprise van . Got it hom my daughter got in the back passenger side and the sliding door wouldn’t close . Start to close then reopen start to close then reopen . Did this 5 times before she helped it close by hand .

She noticed a dirty ice cream bizzard cup in the other sliding door - gross !! Front window was full of bugs - van was not cleaned very good or if all !! We asked for a printed copy to put in the van , guy said he would be right back .

Say on the van for 15 minutes and then I saw him take a car to be washed . I got out and went over to the car wash to see if could catch him no such luck. I asked one of the girls that I was looking for the guy he had my printed receipt and she said REALLY with some attitude like I was wanting to cut into line !!

He told us he…

I reserved a "premium select" car to be picked up on July 25th, a Saturday at 10:00am. I picked the Brown Deer loc. in Milwaukee to pick the car up at. I believe I reserved it a week prior, but they waited until 8:46am of the 25th to tell me they do not have my car.

We were leaving on Sunday and all rental places were closed on Sunday, so you can imagine my frustration. I asked the clerk I thought If you do not have the car, one would be driven here from another loc..

I was told, "it's not that simple". Well how hard could it be??? I declined the pickup, or small Volkswagon. I went to Avis and was provided with the car I actually reserved, who would of thought it, what a concept!

This all seems like a bait and switch. Poorly ran business, sad.

I was involved in a hit and run accident on July 21st 2020 and took my car to the body shop on July 22nd. The body shop attempted to call the enterprise location in High Point NC to see if a pick up was available for me.

No one answered the phone so the body shop was nice enough to give me a ride to the pick up location. The representative at the location was professional and courteous and I was supposed to get an intermediate car as my insurance "Geico" was paying for the rental which was fine with me.

The representative came out with the keys and realized he picked up the wrong set for the vehicle so he asked me to step into the shade while he retrieved the correct keys. Due to Covid - 19 customers were helped outside and not allowed in the building and I understand.

He returned and…

I rented a car last Friday morning. The following morning the car would not start. I was told it would be approx. 90 min. before they could send AAA to try and start the car. I am now missing 4 hrs of work because of there poor quality of cars.

They should pay me for my time lost from not being able to get to work.

I made a reservation 5 days in advance of my travel time, as you can see it was confirmed. Just image my disappointment when I arrived to be told we do not have your requested vehicle or nothing similar to offer you.

I know that times are trying these days but come on the reservation was made with ample time to have vehicles to rent. I asked about what was available and was offered a full-size pickup truck which I declined as that would have doubled the amount I would have paid for fuel.

The reason for the reservation was that I had plans as many others who were there to visit with family and now my plans had been banished as I am on vacation this week and cannot travel because of whatever reason other than your branch not being prepared. Don't rent what you don't have, it is as simple…

After renting 3 cars from Enterprise in Vicksburg Mississippi I don't think I will ever rent another one. I showed up at the company, in 98 degree heat, to return my rental only to find 2 cars already there waiting.

They waited about 5 mins and pulled off, unassisted. I noticed a sign that stated "back in 30 minutes" so I waited outside another 10 mins before retreating to my car to cool off. I tried calling the company but kept getting the message "all agents are assisting other customers".

Other cars pulled up waited a minute or 2 and left, a total of 5 customers. 2 other women pulled up on separate cars and stayed. One of the ladies attemped calling inside like I did, no answer. After about an hour an employee comes from behind the building and goes inside, offering no explanation.

A…

First the car was dirty windshield had a bad reflection off the dash. Then when I return the car they say they can't give me a ride back home (i have always got a ride home) it's 112° in Arizona and i live within 5 miles of them.

I am 60 yrs old and they refused to give me a ride. They say due to the Pandemic (THEIR WEB PAGE SAYS NOTHING! SO I CALL B/S) I want to thank the jacka ss at this location for the crapyest experience with a car rental and will not be back!

112° AND YOU MAKE ME WALK?

, Jul 3, 2020 about an injury I sustained due to arrogance and attitude of pickup driver. I received an acknowledgement of my complaint but heard nothing further. The driver was supposed to bring a car for me because I am disabled and use a cane and have difficulty climbing into a van.

The third time he came, after an hour waiting, I made the poor decision of getting in the darn van. The driver did not have a step stool or anything to help me in. After an agonizing 10 minutes, I finally got into the car but pulled my lower right back.

I complained to the driver immediately.

Also asked him why he did not send a car as had been requested. He said I forgot. If you have a complaint it's against me. I expect to hear back from Enterprise regarding this matter. I also expect some monetary…