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eHarmony.com

1.5
65 complaints

eHarmony customers face widespread issues with unauthorized billing, extremely difficult cancellation processes, and poor customer service response. Users report receiving few quality matches despite high subscription costs, with many experiencing technical problems accessing their accounts and subsequently being sent to collections for disputed charges.

Generated about 13 hours ago

Common Issues

45% (29)
refundchargedunauthorized
30% (20)
cancelunsubscribecomplicated
25% (16)
no matchessame peoplefar away
20% (13)
can't accesslocked outverification code
18% (12)
no responsecan't reachno real person

Complaints

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Diana Bioth

Nov 16, 2023
0

Eharmony Review

I’m an attractive woman. Other sites show interest from members. So much so that almost all of the men have contacted me and I thought perhaps a new site would have some new people to date. I was wrong…almost zero interest. Other than the nine men interested in me even when my profile was in progress. So I thought I’ll join up to view them. Where are the initial numbers now. Of when I had access to my account. I’m waiting for my day in court!!! The eharmony site keeps asking me to change my criteria, blaming that for no interest. So I changed my criteria. I then allowed the ages between 80 year old men and 18 year old boys (both purely to prove a point) Surely that should get some interest. Then I allowed any height, I prefer taller men. Then I allowed any pay bracket (hey…

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Elena Kartashova

Jul 18, 2023
0

I have been enrolled in a service by the company without my approval, and they are not allowing me to close or cancel my account. The customer service provided by them is of poor quality.

Additionally, I have been a victim of multiple scams through email, and the customer support has been unable to provide any satisfactory explanations for the charges. To my surprise, I recently discovered that they forwarded a payment request, which I do not owe, to a collection agency without giving me any prior notification.

This lack of communication is highly disrespectful. When I reached out to the collection agency, they informed me that my credit score could be negatively affected. It seems that eHarmony is using the agency to intimidate individuals and demand unauthorized payments.

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Donnie Rhine

May 16, 2023
0

Eharmony is all about the money. I barely received any likes while a member, as soon as my membership ended, I received a lot of likes. But now I cant respond to them without paying

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Iveta Phillips

May 9, 2023
0

I joined Eharmony on the 15/3/23. My ID No: EH6TCXFL. User name Iveta. Due to false advertising, where there was no matches, no way to search for profiles as there was no one on this site. I sent an email to cancel my subscription and get my money back on the 16/3/23, that's 24 hours after I joined.

I was refused a refund. After 2 months and a handful of visitors to my profile, a profile I have now deactivated as it was pointless as there is no one on the site. I have tried and tried with numerous emails to stop them from taking money out of my account.

They refuse and will continue to take money out of my account until the 6 months subscription is up. I'm a single mum who can't afford this when I'm not provided with absolute nothing from them. How is this fair and allowed? I cancelled 24…

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Kristina

Apr 4, 2023
0

I accidentally purchased their premium and they took £69 out of my account. I read their email which said just contact us within 14 days and we will refund your money. However, now they say in their terms and conditions it says I agreed to get some type of personal statement by their experts with the purchase and due to that I won't get money back because that's worth double the premium.

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Hillel Abrams

Mar 22, 2023
0

eHarmony revoked my logon 3 days before my membership was to expire for saying goodbye online.

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Bruce Jacobsen

Mar 20, 2023
0

EHarmony refuses to refund my money. I requested a refund within minutes of signing up, I could obviously see the site was a a toss scam and offered nothing for me. EHarmony has been completely dishonest and deceptive th rough this whole process.

The site is rife with fake profiles and offers nothing of interest to me. Please help me in my quest to shut this business down. Thanks Bruce

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Susan Y Cannon

Dec 27, 2022
0

I gave bank information n downloaded agreement but couldn't sign so of course I can't chat with anyone!! If my account is charged for absolutely nothing I'll contact BBB tomorrow!! This is rediclous!

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Shirley Engstrom

Nov 29, 2022
0

63 and one likely person came up as match. PLEASE refund me! I thought eHarmony matched its reputation, but it has not! Please contact me by e-mail, or phone/text at 623-272-4341. A very disappointed customer.

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Femi Esoimeme

Oct 19, 2022
0

I signed up for a eHarmony. I selected the special option which was 24 months for $14.99 with the option of cancelling at any time. I paid using my credit card on October 18, 2022. When I got the billing the same day,, the bill was for $744.81. They billed me for the entire period. This is misleading and false advertising.

I requested to cancel my subscription on the same day, October 18, 2022 and wanted a full refund. There is a 3 day cancellation policy. I also sent them a message that I signed up for 24 months at $14.00 and not two year's worth. They have refused to refund my money.

In another select on the cancellation policy it stated that the 3 day cancellation is only for certain states. This was not stated in the section where it discussed the cancellation. It was in another…

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Brittney

Aug 26, 2022
0

I’m so sick of your commercials!!! I’m so tired of seeing gay men kiss on a commercial when children are in the room! Stop shoving this down our throats!!! I don’t care what people do in private stop advertising it!

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Craig Moses

Jun 19, 2022
0

I signed up to this dating site hoping to find someone to form a connection with and maybe a long term relationship.

However I noticed that although I had created my profile along with photos there was very limited persons that contacted me and whom I felt I could contact. Since using the site I have only messaged 2 people and one of them lives thousands of miles away.

The site was clearly not suited to someone who looks like me. So I contacted eharmony and advised that I was not getting any interest and requested my contract be terminated as was not suited to someone who looks like me.

They refused so I asked, on 4 separate occasions , to be put through their complaints process however I am just been ignored.

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Karen

Apr 5, 2022
0

This company is a rip off. They never sent me any matches that fit my criteria and when I tried to cancel my subscription they charged my credit card anyway. ’ They are a scam company and I’m tired of being bullied.

I instead and planning to file so many complaints against them in hopes that others won’t be stuck in my position!!!

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Michael Nichol

Mar 28, 2022
0

This website is horrible. I got ripped off. I tried to cancel at the ver beginning and I coul not. This site consistently matches with women and with men all over the country. It also does not allow me to meet local single men.

I am deleting my subscriptio and reporting you to the Better Business Borough.

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Andrea Johnson

Feb 4, 2022
0

I sent them multiple letters and PayPal and my bank favored my case and closed them off from charging me. They cancelled my account which is fair but are still trying to collect money. They have been sued I’ve this and I want them To drop the collections. It’s wrong.

Imagine if I had hardship and had to select food or paying a dating site that I don’t have access to.

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Taylor Jordan

Jan 23, 2022
0

There is a major lack of matches. I only get 4 and 3 of them are people without pictures. I got a year subscription thinking it might change things and it hasn't. I'm getting more success from free apps than I am here.

This feels like one big scam.

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Adam Wilkins

Jan 17, 2022
0

I requested my right to cancel membership which was made in error on Saturday 8th January and I notified you of my intention less than 24hrs later; Sun, 9 Jan at 14:0. I had not even logged into the site or used any of the memberships feature within this 24hr window.

Membership Purchased in error- Premium Plus 12 month plan (£71.52 GBP for a discount of 60%).

My Email- [email protected]

Profile ID- EHC87878

Service Password- Lindberg

I have been in contact many times over this time with no resolution to my problem. I have now been informed after 9 days that you are unable to honor any requests for a refund of the Value Compensation charge. I find this outcome disgusting in which you have took £71.52 of my money but you have took away access to premium features and all I get is…

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Bethany Keeney

Oct 18, 2021
0

If I could make it zero stars I would. I canceled my subscription in December 2020, several months before it was required in April 2021. In May 2021 eHarmony pulled out over $300 for an annual subscription. I filed a complaint, they said that I may have canceled my membership but I did not cancel my automatic renewal, which makes absolutely no sense.

Now they put me in collections saying that I owe another $150, that I did not pay them enough. I have an email showing that they said there was nothing they could do to refund, I was paid up until May 2022.

I have seen all over the Internet that they defraud people every day and there are no consequences they always get by with it. In fact, they turn off the ability to comment on social media as soon as people start drawing attention to…

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Roxanne

Sep 22, 2021
0

The worst company to deal with. Signed up was dreadful so cancelled straight away and still charged £65 for a personality report I didn’t need says 14 days to cancel for full refund! Awful awful company should be banned!!

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Jason Boring

Aug 23, 2021
0

The website advertised all these matches but once you pay for it those are not active, there not a lot of active accounts I have better results from plentyoffish or match I am not happy with eharmony , can't reach customer service Not a site I will ever use again I want to cancel my membership and get a refund immediately Jason boring 865-296-9528 [email protected]

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Helen almond

Aug 17, 2021
0

I signed up for EHarmony then changed my mind. I then had to pay for 3 months at a higher rate, just to unlock my account. When I had paid this amount I still could not access my account, E Harmony’s Policy is that I can still access and use my account until the end of my subscription.

I have sent various emails, and only got a couple of replies, none of which are at all optimistic in me actually making contact again online. Extremely disappointed with the way I have been treated.

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Mike Gall

Aug 7, 2021
0

You say your keep sending me a "secret code" that I need to use to log in. I NEVER RECEIVE IT!!!!!!!!!!!!!!! I've been a member for 10 years on and off!!!!!!!!!!!!! NEVER have had a stupid problem like this before!!!!!!!!!!!!!

How am I suppose to solve the ASTUPID problem YOU have created somehow. NEVER have I EVER had a problem logging in!!!!!!!!!!!! I wish someone who is a REAL person would call me and solve this STUPID problem!!!!!!!!!! My phone number is 815-228-9913.

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John Garcia

Aug 6, 2021
0

I am waiting for my $142 refund promised to me by Jeff J. It has been over a month since I was contacted by Jeff J Stating he would send me a refund! I would like my refund ASSP or I will be forced to use other methods! John Garcia

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Chris Brailsford

Aug 6, 2021
0

Hi my profile I’d is EHHN9EC2 I unsubscribed from your site early July but you have taken money out of my bank account $26.34 on 11/7/21 and again on 5/8/21 why I didn’t authorise this

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Natalie

Aug 2, 2021
0

I signed up on March 7th 2021 and cancelled after a week after realizing they had a poor user database and my "matches" were far away from where I am located. I didn't even go on one date from that site.

to make sure I even emailed them since they have no customer service and they refused to give a refund/cancel. 16 they charged me already but I'm not paying anything else" I had to cancel my debit card altogether and get a new one to avoid their automatic charges.

Now i see they sent me to a Collections Agency even though i turned off my profile and i havent used their services. This is smart ass and abusive and they need to be Stopped. Im trying to buy a house and the least I need is this bad record on my credit score because this company is fraudulent, since they dont have users, they…

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Rachael Healey

Aug 2, 2021
0

I did not subscribe to your services. How did you get my bank account details please cancel immediately or i will report you for fraud

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Paul

Jul 30, 2021
0

Hello, I write to you with anger, i have heard of eHarmony for a very long time and i decided to visit your page, i registered and subscribe but for the past 3 weeks i have not been able to meet anyone , No one replied my messages, And i think you have matched me to unsubscribed users so they will pay to be able to talk to me , please i want to talk to someone so please and

please do something about it, or i will unsubscribe and leave the page . Thank you

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Constance Blessing

Jul 28, 2021
0

I am, as many, on a limited budget and joined the eharmony site. It is the wort dating site I have ever experienced. I am not receiving matches close to my location and very few if any. I am requesting a refund. Please let me know how to proceed.

Thank you, Constance Blessing

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Terrie Johnson

Jul 28, 2021
0

eHarmony is not looking out for my best interest. They went into my bank account a week after I joined and took out more money. I want to cancel the whole membership, bit I'm stuck until January 2022. I should have read the reviews before joining.

eHarmony is worse than any other dating site I've been on. eHarmony makes it hard to contact a real person to talk to. I want my money back. I. Very dissatisfied. It's not worth the money, and they are expensive.

I haven't been satisfied with any matches, and I will tell any one to not do eHarmony.

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Terry Murray

Jul 27, 2021
0

ZERO would be better! It is all in the Customer Service file. Not accessed since 2019 and now you say I owe money? Fucking Scammers!

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Cynthia

Jul 22, 2021
0

Worst website!! Crappy customer service. They bill you automatically even after u cancel. You can’t get people on the phone. Don’t waste your money!!!

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Jayne m. Burkot

Jul 21, 2021
0

Eharmony will not refund my money that i have not authorized, and will not let me cancel.

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Michelle Ankrum

Jul 20, 2021
0

First off I have tried to cancel twice thinking that I have canceled then I see that yet again it’s been taken out of my checking account I don’t use the site I don’t like the site I don’t want to use the site and I want to cancel it and I want this last $68 to be put back into my account

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Ida Lee Carey

Jul 20, 2021
0

I signed up for eharmony thinking that if I did not like the service I could cancel. After 30 minutes I changed my mind and decided against eharmony at that point the site said that your site was down. Which meant I was not allowed to cancel.

The site also said that you would still be charged for the remaining months even if you did cancel. This was not stated when you joined eharmony because I would not have joined this is a scam.

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Vaughan Allen

Jul 20, 2021
0

What is the matter with you puople ? As a new subscriber you keep bombarding me emails telling me about women interested inmmy profile. Then you tell me to revise my profile. Then you stop me from accessing my account or the site.

D is since there was no mention of it during the application process. There's obviously no point in me continuing with eharmony so if I unsubscribe and cancel the direct debit payments what financial punishment will you impose against me ?

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Chris Jackson

Jul 20, 2021
0

This online website claims it will develop a personality profile for its applicants to further its claims that the a fore mentioned profile will be scientifically compared to similar profile inventories in order to provide a match making service with a superior statistical rate of success. I can provide expert testimony from psychologists that the questionnaire presented to the applicants can in no way provide a psychological profile necessary to make comparative analysis of subjects compatibility.

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Vera Fechner

Jul 19, 2021
0

I subscribed in March after 3 weeks used their services I recognized was scammers instead opportunity to find a boyfriend also this company offered 6 month 38.00 and automatic they renew extension and they collected $38.00 for 6 month and plus $53.85. I asked the for cancellation before 30 days used Services few times before 30 days and they automatically also charging another 6 month and they ignored my requests by mail and emails. This company is a scammers they suppose to pay for dishonest services they offering.

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Dionne Rouse

Jul 10, 2021
0

For several days my profile has not been active simply because I use a different device because I was not home. I was then sent a verification code, I was not able to send it because I was at work.

I have been trying to straighten out the situation. But you have not done so and plus I would feel that my matter concerns you if I could talk to someone. Please I want to cancel my subscription.

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Nicole

Jun 24, 2021
0

Since I have joined your site, I have hardly talked with anyone. My matches are very few. You hardly have any new members. They are the same people over and over again. You have so many future members who have no pictures.

And your locations of members do not match where I live. I am very disatifised with this site. I am a single mother of two who has limited income and I hardly even go on eharmony anymore. I have asked for my money back but I was told that they can't help me.

I m sorry but this has been a big waste of time and money.

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Ana

Jun 24, 2021
0

This website is terrible. I canceled and deleted my account since no one was on here. I sadly purchased a 6 month term. I got an email from eharmony how they Tried to take off the last payment and it was declined.

I thought that was very odd since they legit just took a payment out a month before. They have lied to me twice saying how they have tried several time to take the payment out and couldn’t. I called my credit card company and asked about it and they have no record of them trying to take off the payment .

Now eharmony wants me to e-transfer them money and it just seems really sketchy. Help

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N

Jun 16, 2021
0

Won’t let me cancel my subscription 2hours after I opened an account. No employee is helpful. Never use this service!!

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bobbie J jean

Jun 7, 2021
0

FRAUD encountered. Been conversing with "James" (3 different occasions). Was led to believe he wanted to contact me. I gave him my e mail address (June 6th late afternoon). He NEVER contacted me. Found it a little strange. Shortly after he was given my EMAIL ADDRESS by me (approx, 2 hours) a weird message appeared from an unknown dating service. Coincidence? Can I prove this?

of course I cannot (WAS EXPLOITED). Bet it happened to SEVERAL others on the site. (BTW.... James is from Asheville and also Michigan is listed on profile). As a victim being exploited . I just sent "James:" a text message basically sharing the same thing I just shared with you.

But, there is one positive from all of this I WILL NEVER give out my e mail to anyone else I do not know. I assume you will check this out,…

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Teri

Jun 3, 2021
0

What a waste of money and time. Same people every day. Told to change my preferences. I have what I want set for a reason. The compatibility questions don’t make me compatible with who I am interested in. Looks are also an important factor.

Tired of seeing same people every day that I have no interest in. I could have better luck at a Walmart finding someone.

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Meg Chrisler

Jun 2, 2021
0

65 for a 2-year subscription, I was sent very few matches, and the ones that were sent weren't even close to what my profile indicated. This morning, when I tried to cancel, citing the 3-day cancelation policy, I was told (after repeated persuasion to try other aspects of the service) that I lived in a state where this policy was not valid.

This was NOT in the section I read about the cancelation policy and this is exceedingly deceptive. Most states have a cooling-off period of 2 to 3 days, and I was told by email that in no uncertain terms would my service be canceled, nor was I eligible for a refund of any kind.

I am considering filing a class-action suit against eharmony for this deceptive practice. Now, I'm finding that this kind of treatment is rampant among users of their service.…

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Caroline Davis

Jun 1, 2021
0

Hi Customer Service Team, Under the match preference, my age is 72-not 75!!! Looking for a man, age range-63-75. Height, 5'7-5'11. I have gone in there and changed it several times, and it keeps going back to age 75. PLEASE change that, fix whatever is wrong with the system so when I change the wrong information, it will stay that way. I don't want men just in their 70's and 80's, I want 63 year olds to look at. (no more 80+ yr olds.)

Thank You for your time.

Blessings, Caroline Davis Sweetcvd

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Yasmine

May 29, 2021
0

Hi,

In November 2019, I have subscribed for eharmony premium membership, they was supposed to charge me 29£ every months, but surprisingly I have notice a 238£ debit on my bank account, I haven't contacted them at this moment, I thought that I could use the service for a year. But few weeks later I couldn't be able to access the site, I tried to reset my password but it didn't work, the Web site does not regnize, I requested to change it, but I never received the email for reset, I tried many and many days, then I contacted the customer service and they said that I have to reset the password with my email address which I did, after that they sent me a link to access my account. But still doesn't work. I gave thinking that my account has been deleted, but year later they ask to pay 238£…

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Ronald Jolly

May 29, 2021
0

Eharmony Australia forces people to accept 6 months service when after a week I got to now it does not benefit me at all. This is money gouging people wanting a change and luring them in. I am not happy with eharmony and there continuous billing when content is not valid for me.

I refuse to allow them to collect hard earned cash when I am not using them anymore after being rejected twice in few days. I will go to steps to not allow payments to proceed unless in writing to me that all payments will stop.

This must happen now not 6 months later. Failure to receive such a letter I will approach banks on Tuesday to stop eharmony from taking my cash and also office of fair trading in australia to hold back your ABN number fromTax office for Fraudelent dealing when customer keeps asking for…

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Keith O'Conner

May 28, 2021
0

2021. com in months. And already paid them what was owed for the useless service. I have filed a dispute with People's Bank and canceled my debit card. com for the extremely unnecessary hassle. com dating services in the future.

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Keith O'Conner

May 28, 2021
0

You took $ 550.80 out of my bank account appearing on 5/28/2021. I have filed a complaint with my bank to dispute this transaction. I haven't had an account with you in months and i do not owe you anything.

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GERALD RHODES

May 25, 2021
0

FOUR WEEKS AGO I PAID FOR MY MEMBERSHIP. THEN E HARMONY WILL NOT ALLOW ME TO ENTER AND COMPLETE MY PROFILE.

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