DSW

I placed an order yesterday and realized I needed to make a change to it immediately after placing it. I tried to call customer service and the wait time said 260 MINUTES!!! I also emailed right away but received no reply. I tried again today.

Same deal - 260 minutes! That's crazy!!! Not good customer service!!

After confirming about 8 times that the purse I had was still in stock and would be able to be exchanged due to a simple defect, my purse was taken and they are no longer able to locate my purse or a replacement like promised in the several emails back and forth that we had confirming that if it was not available I did not want to send my purse in because I loved it so much I would just keep it with the minor defect. Terrible customer service because NOBODY can find my purse I sent in to send it back to me and they can not locate the purse to replace it for me!!! I am pissed!!!!!

COPY OF THE LAST EMAIL WE HAD PRIOR TO ME SENDING IT BACK!!!!!

Hi Shoe Lover,

Thank you for contacting DSW shoephoria!

We are very sorry for the late reply to your email. The Betsey Johnson-Trape Tote is still…

They sent me the wrong shoes twice! The shoes sold out in the meantime and their solution, oh we will credit you the money you spent! Thanks you promised me you would get the order right the second time, you lied!!!!!

I was on hold 3 different times today over 30 minutes each call. After first call, I left my call back number. That was at 11:45am EST. It is now 5:04pm EST. After being on hold for 42 minutes on the 2nd call, I even went so far as to "conference call" to see if one line would be answered before the other.

I am now at the 42:18 minutes as I type this complaint. NEVER shopping DSW online again! My order has shown as "In Process" for 5 days now, with not even as much as an email update to inform me of delays in processing the shipment.

DSW Customer Service may as well be non-existent. No one EVER answers.

I placed an order on 3/9 and unfortunately entered the wrong expiration date for my credit card and had to reenter the correction. DSW pending charges appeared twice on my credit card account. One charge was finalized when my order shipped, however one charge still shows as pending.

I have waited on line for customer service three time and gave up after over 35 minutes of waiting. I have also waited for a half hour for on-line chat only to be told there is only one charge. no reply.

I have currently been on hold to customer service for an hour and still holding. What is with your customer service, or rather lack of? Does not bode well for future business with DSW. My address for the order is 2396587288 and was shipped to 1810 East O Street, Russellville, AR 72801.

My phone number is…

DSW should be ashamed! Ordered shoes online to wear with bridesmaid dress for a friends wedding- for $62, I received dirty shoes that had obviously been worn and returned. They had stains, scratches and stones were missing from both shoes.

Went to local DSW store, returned shoes and ordered new pair in store to be delivered. Received that pair today and they are the same exact shoes I returned the first time!!! I know this because I put a small "X" inside of box lid.

I called costumer service and after being on hold for 1 hour 22 minutes, the call was ended by them. I had to call back and start over "my place in line".

Finally left my number for them to call me and keep my place "in line". That was 3 hours ago. Costumer service-- what a joke! Once I get this straightened out, I will…

If i can give 0 I will,dealing whit DSW has been a pain in the ass,no only online,but by the phone,every time a call above a refund I get a different answer also, delivery time is not what DSW say, I buy a pair a shoe on line by 2/07/2018 and before the delivery going to be from 4 to 7 days today is day 6 and when to check tracking order and say delivery date will be 2/22/2018 I send a mail asking for a refund a never come back to shop in DSW.

Was instructed by customer service to go to not so local store to return an item for refund.My pay pal account was closed in good .Not only would they only offer store credit.Small store spent 1.5 hours on phone.They would only give change of 2.00 on card.Corporate does not take phone calls..I am in Thomas Fire area...done

Hello I purchased a pair of Crown Vintage Loafer type shoes right before Christmas, 2017. The shoes have already split on the side. I was very disappointed that this happened to my shoes so quickly. I do not have a receipt and have not been able to get back to the store.

The purchase was made in Macon, GA. Thank you.

I went to log-in to the website and the and it told me that IF the log-in was real, then I would get a password sent to my email. Well.........for log-ins and two hours later, nothing from DSW. Then I tried to use my little member coupon for $20 bucks off, and it told me it couldn't work because I didn't log-in as a member.

Then, I tried to communicate via "chat", and that didn't work!

Then, I called the help line, and was put on hold for 20 min. I left my number for them to call me back, and two hours later no phone call. I am done with DSW.........Their shoe lover customer service is a racket!.

This is about free gifts with purchase. I have never to receive my free gift with purchase. Went the day after I received the offer for the overnight bag with a purchase and they were all gone. I really think this is a sale pitch to sell your shoe products.

I have been a customer since the store has opened years ago and yet to be able to receive the offers. Would appreciate the overnight bag for my purchase

Each time I have tried to get into my dsw account, I forgot my password, you sent me 2 illegible non words to put into as temporary and each time I have put in the temporary password, I am told this is wrong. I feel as though you are playing games and this is not right.

I wanted to order 2 pairs of shoes and use the code HOLIDAY2017 and get the 25% off, but it is impossible for me to get into my account and when i called 1-866-379-7463 the wait time is 26 minutes. I waited 20 minutes and gave up. THANK-YOU FOR NOTHING.

THE WAY YOU OPERATE IS NOT PROFESSIONAL.

My name is Christine O'Brien. I recently sent 2 pairs of shoes to my sister, Marva Mendez at 3027 Barnes Avenue, Bronx, New York, 10467. The 1st pair I got, order no. 371735, Black shoes. The 2nd order no. 342749 Journee collection red 8 1/2 was sent after the black and according to my tracking fedex info was delivered on March 28 and one G Gavin signed for it.

Marva has not seen the shoes or know of a G Gavin. I already paid via my credit card for this shoes . How do I go about getting my shoes. Thanks for your kind advice. My order no is 1946994938 and my tracking no is 724826881048.

I placed an order last night, about 9 hours ago. I learned this morning that the item had already been ordered by another in our family, so I immediately called DSW to cancel the item. I was told by your customer service representative that she could not cancel the order. I told her that I simply could not use the product, and I would be forced to have my bank refuse payment on the item and/or refuse the item when it arrives. I thought it would be most beneficial for all by calling immediately so that it would save DSW the cost of shipping.

She again refused to help me. I then asked to speak to a manager. She put me on hold, but never connected me with the manager, however, and came back and told me that she could put the request in but couldn't guarantee that it wouldn't ship anyway. I…

I ordered a pair of booties online to be picked up in store. I went later that day and tried them on. They were a little small so I returned them & purchased a size 7. This was on August 18 and the charge has been in & out of my account since then. I called my bank and they said to contact dsw. However in the meantime my account was overdrawn due to this charge being posted then pending. When I finally was able to speak to a person ( that's a whole other story!!) they said it "should be rectified " in 3 to 5 days.

After 2 months as a pending charge then a resolved charge they made no effort to take care of me the customer! To top it all off I didn't get the points I was supposed to get. All in all the customer service is awful & I'll be shopping for my shoes elsewhere! Thanks for a whole…

I am in tears right now. To believe in this day and age we still have not come far at all. I visited DSW located at 300 commons way, Bridgewater, NJ this evening with my best friend stacey castillio trying to find her some shoes for an outing. As she look for shoes she did not see anything she liked. So we went next door to TJMax and purchased some items. On our way out of TJMAX we could not find the car keys. So we went back into both stores to advise the associates on staff that we were just in your stores and we lost our car keys. Well to our surprise TJMAX was helpful and tried to assist in the matter. When we went back to DSW to ask the manager if she seen any car keys because we were just in her store, She smiled and said no.

My best friend gave the store manager at DSW her cell…

Why is it every time I go to the dsw shoes store in lithonia ga they never have wide shoes. I have complained about this before and was told they would look into it and fix the problem but it still exist. I feel this is discrimination against women who where a wide shoe. I was told that the store in Atlantic station had the shoe I was looking for in my size or I could order it. I needed the shoe for the next day. Why should I burn my gas and go downtown when this store is 5 minutes from my house. Where they do that at?

No matter when I go there they never have a wide in my size. but they always have a Med or narrow which is not right. This is like if your fat you can't shop at a certain store. I am getting tired of complaining about this and I guess I need to report it to someone else…

My experience at DSW in Ramsey, NJ is as follows, I always find that the store is extremely understaffed while the staff are usually very helpful and friendly there is not too many of them available. The store can be very messy at times.

The company did very well profit wise this year, so what is your excuse? If there is a customer service phone number I would love to leave a message for the CEO of DSW and tell him my complaint personally.

The footwear speaks a lot about our personality. At DSW one can get to choose the best in class brands and be rest assured about the quality of footwear they sell. They have designs you won't find in any other outlet.

You can find shoes based on the occasion and your budget. Something that fits in the price of everyone's pocket. And not just that when I made a purchase for myself and my kids, they offered me a discount on the overall billing.

I am overall a happy customer and would definitely shop next time at DSW.