DSW

I received a coupon for a free overnight bag with my purchase. Every time I receive a coupon for a free gift they say they are out of them I go on the day it begins.i find it very odd that every store has none left. Are the employees helping themselves? It isn’t fair to a good customer. As I said not the first time. Last time it was a Blanket and a three piece bag set. Is there anything you can do? Please let me know. If not I will go to Nordstrom, or Lord and Taylor for my shoes and boots. Thank you.

Stephanie McGowan

My daughter and I were in your Chesterfield store yesterday, October 11. The sale didn’t start until the 10th, once again the black and white overnite bags were not available after our purchase. It almost feels like false advertising, this is not the first time this has happened to us.

I have a pair of shoes to pick up tomorrow at a different location, I called to see if any bags were left, of course NOT!!! How can one store get rid of 2000 bags in a day and a half?

I just don’t believe this. My daughter was not a happy shopper either……… Do you have any explanations how these bags can disappear in such a short time frame? The general public should have first choice . We make a special trip to your store, make purchases and told you were out of these black and white overnight bags.

Maybe…

I went to the DSW store on Centerton Road in Mt. " How is it possible that the totes are no longer available when the offer started yesterday? It's 1-1/2 days later and you're out? I feel like this is a ploy just to get shoppers into your stores and I don't appreciate it.

Sara again states as she snapped her fingers in my face you can walk up and down the aisles and look yourself so i did swear at her i was so angry i spen loads of money there but now wi never shop there again I would pick zero stars if I could manager lindsay no help at all

I looked for men’s 8” double zipper combat boots, with unsuccessful results due to poor descriptions...I contacted chat service, an associate by the name Stefan responded that you have many boots (of course!), and I can look them up online and buy them there, too!? How helpful that was! I was blown away by the particular attitude! I told the representative that I had a hard time finding what I need, there are “many” boots but I couldn’t find what I wanted because by the headline of each pair I could not tell if they met my criteria...S/he asked me for the item number which made me go back to another page, and so I lost the chat! What a waste of time it was to use your chat service!

No wonder DSW has poor overall rating! Only 3 1/2 stars on multiple websites!

I purchased shoes off of my DSW app and I was charged taxes. In my home state of Massachusetts we are not charged taxes for clothing or shoes, and have never been charged on any of my previous orders from DSW.

Also, I purchased another pair of shoes in this same week from another store online and was not charged any tax. Please correct this. I am sure I will shopping with DSW again but I do not want to be charged taxes that I am not required to pay. Thank you for time.

Please get back to me.

Hi, i purchase shoes and in a week brought it fin the store for to return. The store refused to accept unworn new merchandise because i don't have a box. I bought the shoes without the box. Please help me to resolve this The DSW store located in Queens Place Elmhurst Address: 88-01 Queens Blvd, Elmhurst, NY 11373

I purchased a pair of Vince Camuto black ankle-strap flats from your store at Randhurst Village, Mr. Prospect, Illinois on Aug 27th, 2019.

I tried them on several times in the store b4 purchasing them and also wore them several times at home on my bedroom rug.

I finally wore them for the first time to dinner about 3 weeks ago. I wore them for about 2 1/2 hours and by the time I got home the right shoes

felt exceedingly painful. There was a huge indentation in my big toe on the right foot.

I took the shoes back to the same store I purchased them, and all I wanted was store credit. The store manager, had absolutely NO sympathy for my situation. Her name was Joanna, I believe and I told her I didn't want to waste $65.00 and ALL she could say was, "We don't return used shoes.", over and…

There is a shop at Dube Village Mall in Inanda that sells DSW bin bags for R30 we suppose to get in our home for waiste but we are not getting because of the DSW employees that are selling these bags the name of the shop is HOME MART chines shop

Hope hearing from you soon

Thanking You In Advance Lindi Zungu

What I notice is that your CEO or the person in charge to increase the sales of this company do not have any idea how to motivate the Custoner with new promotions, since I remember the promotions are exactly same that they are so boring any of the top employees don’t have any new Ideas, all the time is more of the same $10, $20, $30 or $ 40 or give it away a bag, I called that: lacy ness, son una bola de flojos no hay respeto para el cliente, corran a ese CEO que tiene 0 ideas de innovación, yo ya no las promociones ya se de que se Es más de lo mismo.

Randhurst, mt prospect store worst customer service. After waiting in line ten minutes Angeline? Walked away from my transaction to help the other person again for the third time. I was purchasing shoes and showed her the email for the free gift and she said they were out of them but I witnessed the three people in front of me getting them.

I was at Lincolnshire earlier in the day and you had to show them your email which they did not do at mt prospect. I left the shoes which I really wanted 1 because of the lack of service and 2 because of her non caring additude

I want to be taken off ALL e-mails. Tried to Unsubscribe, no luck. Still getting e-mails every day. Please honor my request.

I worked at the 3607 Summer Blvd Raleigh NC in July and didn’t get paid. I didn’t continue working there so to finding another job. I know I worked 7 hours and no one has mailed me my check. When I call I don’t get a response back.

Can someone mail my check to my address PO Box 40937 Raleigh NC 27629

While visiting texas I shopped at your Dallas store at park lane. Went to cashier and was asked about a ticket that was supposed to be with the shoe. I brought the box which described the shoe and box with the price.

Was told is came up regular price. The shoe was on clearance at 20 percent off . Was treated as if I discarded some ticket. After 10 minutes i asked if someone else could handle the problem cashier was was rude and unprofessional.

After 4 people couldn't fix the they decided to sell me the shoe. I finally purchased the shoe after 15minutes. After being treated this a returned because of the last of professionalism and rudeness of the cashier and the so called manager.

This was a terrible experience and will never shop there again . it was was Neena pump 193408504352. I…

Horrible Horrible online customer service, I submitted an order online and at the time there was a promo code being advertised as "OMGSHOES" it was not applied as I checked out, I was instructed by the associate BRAD that that "promo" was over, FINE THATS OK! so I then asked him can you apply your current code to my order?

which was $10 off $49/$20 off $99 OR $60 off $199 code: FEELINGFINE. he stated we have no other codes I told him its on your site right now I'm staring at it, if you could please apply that code OR then just cancel my order. " WHAT???

after I had to go back and fourth only UNTILL I said to cancel he does it?? ) it wont let us apply the code, his exact words "i didn't want to give any assurance, I knew the system would not take the code but mostly it does (uhhh ok?…

I have visited DSW store #29305 about four or five times now and each time has been miserable. I’m not usually a customer who complains, but after so many times I feel it’s necessary. I went once bought a pair of shoes got home and realized they were stained.

I went back the next day to ask for a different pair and they didn’t have my size after they said they did. So I asked if there was any discount they could give me and they offered me a measly 10% so I returned them instead even after driving out of my way.

Another time I called to check on some shoes they said they had them so I went and I get there only to find out the box was missing a shoe. They literally had a box of ONE shoe and the other was no where to be found.

This last time I called ahead again and asked for a shoe and…

The store manager Jessica at the Frisco location by Stonebriar, was so rude!! I purchased and was making an exchange is she acted like we were bothering her. When I tried to explain that one of the sales clerks told me to come back the next day she acted as if we were making up a story! Worst experience ever!!

I contacted customer service on 7/17/19 at 10:00p and was chatting with Luke. He got all my information and asked how he could assist me, when I told him what was going on with my order he disconnected our chat at 10:15p!!!

I would like an explanation on why he was so rude to disconnect the chat and not say anything?! Very poor customer service and I will be writing a review on my experience with Luke at shoephoria!!!! And on top of that, I paid for two day shipping and my package will not be arriving in the two days I paid for!

My package should be arriving Thursday but it’s saying I will receive it on Friday!! What is really going on?

Deptford NJ store. Awful store empty Not 1 person acknowledged me or asked if I needed assistance. Young girl on staff Basically wearing pajamas, unkept. Next to me in clearance didnt offer any help. Sloppy employees...awful customer service.

Very unlike other dsw stores all over the country I visit... boooo. Thumbs down dump

I do not have a complaint. As a matter of fact I wanted to highlight the exceptional customer service I received at the DSW store located at the Forum (#29456). I initially ordered what I thought were white shoes from online.

When the shoes arrived, the color was more of a dull light grey--not at all close to what I wanted. I took the shoes to the Forum location and was met by the most bubbly and pleasant associate named Lauren.

Lauren offered to re order the shoes for me but after some reasearch, we determined this particular shoes was more of a grey color and not white like I wanted. Lauren patiently search for comparable options online w/ no luck and started searching the store.

She found the cutest pair of white flats that were perfect and the right price. I was so happy and really…

Good morning, so I ordered a shoe on 06/26/19 at store DSW SILVERLAKE VILLAGE order confirmation number 7771010524845; and upon calling the store after speaking with two people my order wasn't located. So I was offered to speak with a supervisor Tony on 07/11/2019 and he then located the shoe.

The representative got back on the phone which wasn't Tony and advised me that the shoe came in without a tag so they couldn't identify who the shoe belong to. I honestly think this is poor service due to me needing this sandal for a wedding this past weekend 07/06/19 which I was advised that it would be back on time for this occasion.

So as a result of no one knowing where and who the shoe belong too it sat there awaiting someone to claim it. So as a result who is going to compensate me for this…

Every time I come to the store there is not one day that I found the store to be clean and organized it is extremely difficult to find a pair of shoes that are in the right place when I find something that I like to look at the size the shoes are never the right ones it’s very unfortunate because there’s so much selection with great prices and designer names and I’m always getting frustrated and find myself leaving without buying anything because it’s impossible to find what I’m looking for because they never in the right place the store is extremely messy even In the early morning when they just open up!!!

Hello I went to your DSW store in Pleasant Hill, CA to pick my order I had placed online the customer service there was horrible they were very rude. The girl that helped me just though my items on the countertop and said your good to go usually ask would I like to buy a bag they did not I had to ask for one but they were asking other customers if they wanted a bag. I love shopping at your stores but the experience I had yesterday makes me not want to shop at your stores anymore.

Check out line took 15 to get to the solo cashier with 2 other employees wandering behind the counter and not offering to help.. she was great however with having to check every shoe and sign people up for “-rewards” it took 15 minutes to get to her with only 3 people in line

6 people in line on a Saturday at 1pm (day before Father’s Day). One person checking out customers. Three employees to the right of the door when you walk in doing something. No idea what, but I cannot imagine what took three people and was more important than your customers.

I put my shoes down and left. Poor customer service. Such a disappointment. I had made a special trip to Baton Rouge to buy shoes. No other reason.

On Friday June 7, 2019. My niece and I went to shop at DSW in Robinson Center of Pittsburgh Pa. The entire time that we entered the store, the female manager started watching me for some reason ( I think her name was Karil) I cannot recall.

Although my niece and I both had shoes to return that we purchased two days before at another DSW. Of which we had the receipts for. We weren't feeling good from eating at a Longhorn: so we kept sitting in between looking for other shoes.

We both got sick and had to use the bathroom at same time. When we got to register she was talking super extremely loud to us. I simply asked her can she lower her voice that I have a headache.

" As she gave me a very mean look. She continued speaking in the same rude manner. Throughout our transaction. I asked the…

I ordered some shoes I needed for work and a necklace. I verified it would arrive within 4-7 days (I had them shipped to the store). On May 21st it was 7 business days and I kept checking my email for DSW saying to come in for pickup, but nothing.

On the 23rd I tracked the package saying it had arrived to the store on the 17th! I had gotten no notice of this from DSW! I get an hour for lunch so that same day I went to pick up my order.

They found it right away except the necklace hadn’t arrived. I just needed the shoes so I asked for a refund on the necklace. She tried but somehow the order was locked. The manager supposedly couldn’t unlock it so they called someone (I don’t know if it was corporate or who), she explained the entire story to the representative but was told they couldn’t…

I have called Customer Service 3 times at different telephone numbers, and none of the representatives were able to help. There were no interfacing databases or managers/supervisors who had any authority to serve my needs. 57 in shoes today and presented the cashier at the Palisades Mall in West Nyack, NY a promotional fold-out discount, expecting $20 off my purchase (over $99).

There was a bar code card missing from the folder which I had not opened until I got to the store. As I regular customer, I was surprised by the salesperson who would not honor the promotion, but I could understand her position.

The manager Suleidys was rude and could not override the transaction, although one of my calls to Customer Services suggested that was the way to go. **It is amazing that…

Order#2889441149 was at Laguna store one day, the very next day I rcvd email notification it was picked up. No one knew the order was there and after much research my email was not hacked.

Also in my email there was much more valuable info than a $40 pair of sandals. I was not given clerks name who checked this person out so I can do my own research and see if the cashier may know this personand be friends with this guy on FB or social media.

I was shown a photo of a man I do not know. I immediately called & filed complaint with corporate and was told 48hrs but still have heard nothing. the actual store did exchange shoes for item I purchased in store but only shoe value not shipping or tax or the fact I used rewards on item that was a gift for a friend.. ughh.

No compensation for…

AT THE DSW ATLANTIC CENTER MALL IN Brooklyn NEW YORK, NOT ONCE BUT TWICE I HAVE PLACED BOOTS ON HOLD. THE VARY NEXT DAY I GO TO PICK UP THE BOOTS AND THE BOOTS ARE NOT THERE. I AM EXTREMELY DISAPPOINTED IN THIS BRANCH.

HOW CAN THIS HAPPEN IN THE SAME STORE TWICE. THIS IS UNACCEPTABLE. I HAVE NEVER EXPERIENCE THIS LEVEL OF INCOMPETENCE.

SANDRA WERGINZ !! bought a part of shoes !! and she ask Mrs. Werginz , do you mind if we go to another register . full well knowing , she didn't void the first transaction !!. AFTER NUMEROUS , CONTACTS, in trying to get the extra monies charged her .

they still haven't refunded her the extra '$54 , DSW SHOES ,INC. CHARGED HER !!! DSW !! FRAUDULENT RIP OFFS !!

want to be taken off all e-mails. Please honor this request now. conchetta lavene [email protected]

In making a purchase at the DSW Shoes store at our Destiny USA store , Syracuse New York. I have been sent a card to receive a Back Pack along with the Purchase of my shoes every time I require about the Back Pack there never any in at that time.

Awhile ago you all ran a promotion for a Bag over the summer, there is never that item in. I would like to be compensated for those items and enough free items to our store.

I have a coupon for $20.00 off that is good until April 7th, 2019 and when I try to use it to purchase 2 pairs of shoes it says that it has already been used. I have not ordered anything in the past 6 months. Nor have I used this coupon card. Please help me with this.

Lisa Sisk

Ordered Skechers two or three days ago; these shoes came with a free bag. Thank you.

However, on Saturday, I received a BOX with the bag, a packing slip and NO SHOES. There was no explanation as to why the shoes were not included. Can someone please explain what happened? Thank you for your assistance and cooperation. net

TOMMY,THE TALL BIG WOMEN . STARTED MOCKING ME AS A CUSTOMER ON th DSW EAR PEICE to your other worker CLARK THE YOUNG GIRL ,WITH BUSHY HAIR, ON YOUR EARPEICE. CLARK CONTINUALLY STAYED CONNECTED TO TOMMY LAUGHING LOUD SEEMING TO ENJOY TOMMYS NEGATIVE COMMENTS ABOUT ME.

WHEN I ASKED WHAT TOMMY WAS SAYING TO MAKE HER LAUGH SHE STUMBLED A REPLY WHICH I KNEW SHE WAS LIEING. BOTH OF THEM ACTED LIKE HENS CLUCKING THE ENTIRE TIME I WAS IN DSW. THEN AS I WAS WALKING TO FRONT COUNTER CLARKE TURNS COMPLETELY AROUND SO HER BACK WAS TO ME AND THEY JOINED ANOTHER WORKER WITH DARK HAIR IN A CIRCLE WHICH THE DARK HAIRED WOMEN TURNED OUT TO LOOK WHO THEY WERE TALKING ILL ABOUT AND

SHE LOOKED DEAD IN MY EYES AND REALIZED IT WAS ME SO SHE QUICKLY TURNED AWAY AND HELD HER HEAD DOWN BECAUSE SHE WAS CAUGHT.…

I think I will never shop at your stores again because you don't respect the sanctity of Family time especially on Thanksgiving Day!!!

Entered the store on November 7 to Christmas music blaring over the Soundsystem. Then heard an ad over the same Soundsystem posting about how the store would be open all day on Thanksgiving day. Was annoyed by both of these things but decided to keep shopping.

Needed to use the restroom. Proceeded to the rear of the store only to find that both restrooms had an out of order sign on them. How stupid do you think customers are! Obviously you just don’t want to replace the toilet paper for cleaner restroom so out of sheer laziness you shut them down.

That was the final straw! Bad enough to be pushing Christmas on us at the very beginning of November and on top of that forcing employees to work Thanksgiving day. But then when I can’t go to the bathroom I’ve had enough! I won’t be back!

Employee's at the Springfield il store are rude and have been spreading false information on someone to get him in trouble with his company that he works for. This person has been professional and accurate with his business relationship. I sincerely you look into this matter and not be one-sided on facts.

I bought a pair of shoes in the store on Canal St in Chicago, IL to be shipped to my home 2 miles away on September 8th. The shoes were shipped to some address in Milwaukee I found out on September 17th.

I advised that I was leaving town on the 20th. After spending an hour going back and forth the woman in the store acting as a go between with customer service she had called me back when she found out they were shipping them ground.

She assured me she was sending another pair overnight and I could just return the lost pair to the store. They never came on the 18th so I called on the 19th and once again was put on hold for 10 minutes only to find out it was all a lie.

The first pair was sent back to the vendor and the second pair still hasn't shipped and it's 10:30 am on the 19th!!!!!!!!…

We just got an email for a freel tote bag this is the tri time we've called the local store and called dsw sakes and have been told they are outvof stock. No offer of sending it when available. So close to bait and switch.

We have bought alot from them over the years. 2093947907 and 2095187066. We were going to order the black and yellow penny loves kenny silicon flat size 10. So very unhappy. This certainly is not a way to keep customers

Today I went to the DSW store off of Richmond Rd in Orange Village, Ohio. I have always enjoyed shopping at DSW at other locations. My complaint is for someone to check on that store. It was a complete mess. Shoes boxes on the floor up and down the isles. The stacks of shoes under each sample were all jumbled up. I was at that store when it was newly opened and it was just lovely. Today, I was so annoyed that I just left.

I would like to mention that I have never ever made a public complaint before in my life. I just felt this time I had to say something.

Thank you

I am sorry that I did not take pictures

Re: DSW store located in Newark DE on Fashion Blvd.

On 7/10/2018 I attempted to order a pair of shoes with cashier Monita using a $10 off coupon that I received in the mail. She stated that I would not be able to use it because her system showed that I used it on 6/26. I asked to speak with the manager who's name is Nicki. Nicki was in agreement with the cashier Monita. Not only did I have the paper coupon, but I also had a DSW email that I received on 6/27 about the $10 coupon which I showed to both of them on my phone. Both of them had a VERY NASTY ATTITUDE and would not honor the email or the paper coupon. I then left, sat in my car, and ordered the shoes online USING THE SAME COUPON they would not honor. I went back into the store to show them my order confirmation and that the coupon…

May 22 I shopped in your Riverhead NY store. I have never been treated so poorly in my life. I was next in line and when my turn arrived the cashier left and started putting merchandise out. I said HEY and she totally ignored me with such an attitude.

I waited for the next cashier and asked him to page the supervisor. Arrogantly he refused 5! Times with lame excuses like he's in his office or check the back of the store. Is this how you treat your customers???????

I want a call back on this 631-379-6766. Associates- Hasan and Jay.

I tried calling Friday and was told the wait time to be 266 minutes. I tried calling today 5/21 and was told the wait time 165 minutes. I tried to have an e chat both days and the message said whoops w e are busy.

I was trying to order shoes and use my rewards and became locked out of my account. At this rate Ill never be able to order the shoes before the rewards expire. Hmm, I wonder if that's the intent.

I ordered a pair of shoes and realized my boyfriend had already ordered them. I called customer service and have now been on hold for 2 hours and 10 minutes. I simply wanted to cancel my order the same day I placed it.

The automated voice says Thank you for calling DSW and appreciate your patience, a representative will be with you shortly!!!!! This is not acceptable and nowhere on your site can I cancel the order online. Suffice it to say as I continue to hold I will never order shoes on your site again.

I have already posted on Facebook to avoid ordering with you. I will be calling corporate also because this is no way to run a business!!!

DSW sends out coupon to spend certain dollars and get a free item but they never have the free item available. It sounds like a trick to lure the customers in. Very frustrating. Customer service is worst. Nobody picks up the phone and you can be on hold for hours.

customer service is the worst i have seen in a long time was on hold over an hour three times. 5 medium. if you don't want my business i am sure shoe carnival will which is just next door! HELP PLEASE

I have been attempting to reach a Customer Service Rep by phone the entire day. This last time I called it was over a 7 hour wait. That is unheard of, and I don't know how else to contact them for help with my recent order.

I have very specific questions that are not answered on the website. I just can't imagine that there is anyone even working there to answer calls. nobody available. As a regular customer who has spent a lot of money at DSW and has been satisfied in the past, this whole experience has been so frustrating!

I went to the store to pick up my ship to store order, and only part of it was there, and the overnight bag (which was available BEGINNING 5/10/18, and I placed the order at midnight, so they shouldn't be gone yet) was not there with my purchase that I picked up.…

Went to the DSW Store on Queens Blvd. (NYC) on May 10, 2018 to take advantage of the free Weekender if I purchased more than $39. I was informed that all the Weekenders were gone by 1 p.m. that day and here it was only 3 p.m. I was also informed that I was not a "Gold or Platinum shoe buyer" and the supply had been given out earlier in the month to them. So today I phoned the Customer Service # and was told that there was 190 minute wait and I could give a phone number where I could be contacted which I did.. As of yet (it is now 3:55 pm) I have not been contacted. I however noticed that the Weekender Bag is still advertised on the DSW web site with the May 10 date and nowhere does it state that one has to be a "Gold or Platinum member"

I have been with DSW for several years and feel…