DSW

I placed an order on 3/9 and unfortunately entered the wrong expiration date for my credit card and had to reenter the correction.

DSW pending charges appeared twice on my credit card account.

One charge was finalized when my order shipped, however one charge still shows as pending.

I have waited on line for customer service three time and gave up after over 35 minutes of waiting.

I have also waited for a half hour for on-line chat only to be told there is only one charge.

I sent a reply email on my copnfermation...no reply.

I have currently been on hold to customer service for an hour and still holding.

What is with your customer service, or rather lack of?

Does not bode well for future business with DSW.

My address for the order is 2396587288 and was shipped to 1810 East O…

If i can give 0 I will,dealing whit DSW has been a pain in the ass,no only online,but by the phone,every time a call above a refund I get a different answer also, delivery time is not what DSW say, I buy a pair a shoe on line by 2/07/2018 and before the delivery going to be from 4 to 7 days today is day 6 and when to check tracking order and say delivery date will be 2/22/2018 I send a mail asking for a refund a never come back to shop in DSW.

Was instructed by customer service to go to not so local store to return an item for refund.

My pay pal account was closed in good .

Not only would they only offer store credit.

Small store spent 1.

5 hours on phone.

They would only give change of 2.

00 on card.

Corporate does not take phone calls..

I am in Thomas Fire area...done

My name is Christine O'Brien.

I recently sent 2 pairs of shoes to my sister, Marva Mendez at 3027 Barnes Avenue, Bronx, New York, 10467.

The 1st pair I got, order no.

371735, Black shoes.

The 2nd order no.

342749 Journee collection red 8 1/2 was sent after the black and according to my tracking fedex info was delivered on March 28 and one G Gavin signed for it.

Marva has not seen the shoes or know of a G Gavin.

I already paid via my credit card for this shoes .

How do I go about getting my shoes.

Thanks for your kind advice.

My order no is 1946994938 and my tracking no is 724826881048.

I placed an order last night, about 9 hours ago.

I learned this morning that the item had already been ordered by another in our family, so I immediately called DSW to cancel the item.

I was told by your customer service representative that she could not cancel the order.

I told her that I simply could not use the product, and I would be forced to have my bank refuse payment on the item and/or refuse the item when it arrives.

I thought it would be most beneficial for all by calling immediately so that it would save DSW the cost of shipping.

She again refused to help me.

I then asked to speak to a manager.

She put me on hold, but never connected me with the manager, however, and came back and told me that she could put the request in but couldn't guarantee that it wouldn't ship…

I ordered a pair of booties online to be picked up in store.

I went later that day and tried them on.

They were a little small so I returned them & purchased a size 7.

This was on August 18 and the charge has been in & out of my account since then.

I called my bank and they said to contact dsw.

However in the meantime my account was overdrawn due to this charge being posted then pending.

When I finally was able to speak to a person ( that's a whole other story!!) they said it "should be rectified " in 3 to 5 days.

After 2 months as a pending charge then a resolved charge they made no effort to take care of me the customer!

To top it all off I didn't get the points I was supposed to get.

All in all the customer service is awful & I'll be shopping for my shoes elsewhere!

Thanks for…

I am in tears right now.

To believe in this day and age we still have not come far at all.

I visited DSW located at 300 commons way, Bridgewater, NJ this evening with my best friend stacey castillio trying to find her some shoes for an outing.

As she look for shoes she did not see anything she liked.

So we went next door to TJMax and purchased some items.

On our way out of TJMAX we could not find the car keys.

So we went back into both stores to advise the associates on staff that we were just in your stores and we lost our car keys.

Well to our surprise TJMAX was helpful and tried to assist in the matter.

When we went back to DSW to ask the manager if she seen any car keys because we were just in her store, She smiled and said no.

My best friend gave the store manager at DSW her…

Why is it every time I go to the dsw shoes store in lithonia ga they never have wide shoes.

I have complained about this before and was told they would look into it and fix the problem but it still exist.

I feel this is discrimination against women who where a wide shoe.

I was told that the store in Atlantic station had the shoe I was looking for in my size or I could order it.

I needed the shoe for the next day.

Why should I burn my gas and go downtown when this store is 5 minutes from my house.

Where they do that at?

No matter when I go there they never have a wide in my size. but they always have a Med or narrow which is not right.

This is like if your fat you can't shop at a certain store.

I am getting tired of complaining about this and I guess I need to report it to someone…

My experience at DSW in Ramsey, NJ is as follows, I always find that the store is extremely understaffed while the staff are usually very helpful and friendly there is not too many of them available.

The store can be very messy at times.

The company did very well profit wise this year, so what is your excuse?

If there is a customer service phone number I would love to leave a message for the CEO of DSW and tell him my complaint personally.

The footwear speaks a lot about our personality.

At DSW one can get to choose the best in class brands and be rest assured about the quality of footwear they sell.

They have designs you won't find in any other outlet.

You can find shoes based on the occasion and your budget.

Something that fits in the price of everyone's pocket.

And not just that when I made a purchase for myself and my kids, they offered me a discount on the overall billing.

I am overall a happy customer and would definitely shop next time at DSW.