DSW

I gotta start by saying the positive: having emailed DSW regarding a defective product I purchased from them online, they got back to me extremely quick! Sometimes even just a few hours later! Bravo to them on their fantastic promptness!

But be warned - each response was from a different representative (at least 6 or 7 in my case), which meant each response was completely different. " It was beyond ridiculous. Almost comical, in fact. I eventually gave up - too much unnecessary stress and a complete waste of my time.

Should you need to contact DSW customer service, you might be better…

I was at the Halsted and Clark store in Chicago which I frequent. There is a gentleman I believe he is the store manager that is the rudest . The other times I thought possibly he is having a bad day . He has the worst customer service skills and acts like he is being put out with any questions or task he does for a customer.

Typically I'm not a person that writes complaints but he makes customers feel uncomfortable . Sincerely N

ZERO STAR!!!!!!!!

Order stuck or lost in transit…they never shipped it! "My order is still in process on DSW site. They charged to my credit card but never shipped it."

STAY AWAY!!!!!! DO NOT ORDER ONLINE. I think they only have 2 peeps answering their line. On hold for an hour.

I purchased a pair of shoes for my grandson and in two weeks they ate ripping at the toe. I attempted to return them for an exchange and they will not because they said they are worn. I understand they do not take shoe back that are worn but these shoes are defective and poor quality.

You should stand behind the quality of shoes you are selling and shoes should not fall apart after two weeks.

Unprofessional cashier, she was rude and embarrassing!! Manager was right behind and instead of not allowing the situation to escalate she stood there and did nothing !! The girl behind the desk misunderstood me on an exchange and when I corrected her she got upset and became rude and completely disrespectful!!

I will never shop at this location again. Corporate should look into the people they’re hiring because it’s not profesional to have workers that can’t handle customer service working there and managers running the store who don’t give a F*** !!

Tracy at the Brookwood DSW in Birmingham told me I was rude for questioning what looked like a double charge on my bank statement. She became hostile when I asked for an explanation of the double charge. I was flabbergasted she talked to me that way.

I am 70 years old and simply wanted an explanation for the charge.

Was shopping there on a Wednesday and the employees were in the back with doors opened and right next to customers shopping screaming and yelling and cursing using the F word MULTIPLE times talking about some guy and how he was lying. May goodness it was so unprofessional and off putting. This was in the Paramus location route 17 and it was very disruptive as well. I can’t say I’ll be going back to DSW.

Thank you for your time.

Wow! Where to begin. 1st time ever in this store.

First person I encountered I ask where the boys shoes were located. ” And walks away. I brush it off and find the shoes I want for my son and go to register. I had registered for an account online and chose text confirmation through phone no email.

I showed the cashier my discount IR code and she was immediately aggravated cause she was not sure how to apply that to my purchase. We worked it out and I payed. She informed me that they had no bags so we had to carry the Boxes out.

The wind was blowing hard and the top box came loose and hit the ground. Fast forward a few days later. The shoes were just a 1/2 size small for my son so I had my mother take them back because I was at work.

Her 1st visit to this store. No one was around to…

I will never purchase from this company again and would give them zero stars if I could. I have been an VIP elite member for several years now and have shopped at DSW since 2004. The last experience with customer service (if that's what you can call it); service means you are supposed to resolve the issue not make it worse.

I ordered a BCBG boot online, which they do not carry in the store. I have had to exchange this shoes 3 times, since they keep sending me the wrong size. On one occasion, one replacement had two different sized shoes in the box.

Calling customer service is a nightmare because they have outsourced to India and trying to find someone who understands what you are talking about is impossible. " That statement makes absolutely no sense. Why can't I talk directly to an…

The DSW store at bridgestreet in Huntsville AL. Saturday night closed at 6 pm and had customers standing outside trying to get in. You all lost a ton of business tonight and the woman standing at the door an employee was extremely rude to the customers.

You all may want to reevaluate your store here because you may have lost a lot of business due to this

I returned a pair of shoes that I ordered online. I wanted to exchange them for a different pair, as I did not want to lose my $5 birthday reward. She proceeded to tell me that I could not do that and the reward would go back to my account.

Of course, it did not, as I shop there frequently and know how the system works. Very disappointed.

I went into DSW after receiving a coupon that was 30$ off a 49$ purchase. 99 shoes, only to be told that Dr. school shoes were excluded from the coupon, although it did not say so on the coupon. e.

basically everything in the store. What a total scam- bait and switch! You just lost a customer. I’ll be reporting this to the attorney general’s office.

On 5/7/2022 I shopped at the DSW Novi, Michigan store @ 10:15 am. When I checked out, the DSW cashier was very rude and unprofessional for no reason. She had an unpleasant attitude which is definitely not favorable customer service.

When I gave this person my phone number & email upon request she was irritated, seemed to have an issue with having to check the info she asked for. Thereafter I had 2 gift cards to apply to my purchase, 1 happened to be empty and this person actually snapped at me; the other card was used successfully.

I have my receipt which hopefully shows an employee #. This employee was a tall Caucasian woman with light colored hair and she spoke with an accent. Once again this occurred shortly after the store opened on 5/7/22. Please advise me how this issue will be…

Location 10015 E independence BLVD Rude manager who helped Diana! My grandmother purchases at this location allll the time! Me being in retail 18 years as a Store Manager , Area Manager and now District manager have always put my customer first.

You build brand loyalty through Loyalty and I believe with having a known loyal customer in your face you go above and beyond to keep her service! My grandmother is an elderly woman who came to purchase shoes to receive a water cooler but forgot her coupon at home.

Both managers explained how they couldn't help unless she went home and got the coupon ( we know that is a lie) why would an elderly woman have to lie about a coupon let alone why would you have her travel back and forth in the heat! I told Diana that's unheard of and with her…

I went to the DSW Store in O’Fallon Illinois this morning at 10Am , the door was locked. At 10:25 am two employees arrived, the said they would be open in a few minutes. At 10:35 another employee arrived ,the door still locked.

At 10:40 I left, several people came and left in that period. Not a way to run a business! Fred Littleton

com to verify the information and all they did was deduct ten dollars off my order. When I asked for the expedited shipping, The CSR said that wasn’t possible. I have never had any issues ordering from them in the past until now.

I am very disappointed in how this was handled.

I ordered a pair of shoes last week and they came in the mail dirty and used. I returned them and thought I would try one more time. Just received them today and GUESS WHAT?!! they are dirtier and used than the last pair.

Why can’t you send me a clean unused pair of shoes? Absolutely disguating

After having difficulty placing an order I called for assistance and was told item was out of stock although website said differently. After asking to speak to a manager I was told that I would be given my discount at a later date when item was in stock. I received an email verifying that and was then able to complete order. Order did not arrive as promised and when I called to check status I was again told item was out of stock. I am confused and frustrated. Mainly because I was unable to understand the very nice lady trying to help me. I hung up totally confused and I'm sorry but she was unable to speak English clearly so I don't know what's going on. I am not pleased. Notice email below.

Hi patricia! Hang tight — we have received and are still processing your recent DSW order. We will…

My debit card is being charged without me having the merchandise.. whyi the system not updating the inventory of shoes!! This is bad for business DSW get it together SMDH!! Thank you loyal customer

On December 16, 2021 I ordered a Gift Card and was informed it would arrive before Christmas. As of January 3, 2022 I have not received it.

I contacted DSW, via email on 3 separate occasions and received 3 emails from them with different mailing dates.

I had enough and filed a complaint with the BBB.

Never will I buy a gift card or shop a any DSW Store

I returned an item (item #5351307826) via mail, and it was received by DSW on November 16, 2021 with the promise to see a return to my account in up to 7 business days. After two weeks of not receiving my refund, I called and was told it was being processed.

A few days after that and it still had not posted, I called again and he said it was being rushed and processed. After not seeing it still, I sent an email on December 22 to customer service and was told it was being rushed and will be processed in 24 to 48 hours.

It's now December 28, and I have not received a refund on an item you received on November 16. I've been lied to by all customer service representatives. All I want is my refund, and I will be done with DSW after this.

This experience has been awful and something I have…

DSW customer service representatives lied to me. I was explicitly told that I would be receiving my order (that I placed on Saturday) before Christmas. I was told that, even though I did not have the option to request expedited shipping, I would still receive the order in "4-6 days".

As it turns out, this wasn't true, probably since the order wasn't actually shipped until Wednesday, meaning the order wouldn't arrive until the 26th. The only reason that I even ordered with DSW is because I spoke on the phone with someone who insisted that the order would make it by the time I needed it.

As it turns out, this was all a lie. I'm stunned that DSW would be so brazen in the lies that they tell their customers. Rest assured that as soon as the order comes, it's going to be sent back for a full…

I ordered a hippo Warme. Went online it said you had several in stock meaning you had 10 in stock. I ordered it paid for it online and it said I could pick it up within two hours at the store.

I live 1 mile away from the store drove over to the store while running errands an hour and a half after I did the order. I get to the store ask him about my order in to see if it was ready a couple minutes early and he said oh yeah just canceled your order sorry.

And I looked at him and said what do you mean you canceled my order? And he said canceled your order sorry I guess he must’ve shipped them. And I’m like what do you mean you shipped him an hour and a half ago you had 10 in stock you’re telling me you shipped out 10 of them in the last hour and he’s like no we didn’t OK then where is my…

I ordered a pair shoes on 12/5 I was told today that after 3 different conversations my order will not ship. My son needs them for a formal and was given a response that nothing can be done. Order # 5452614560 I want a call back as soon as possible. Jennifer Ross 570-362-0935

Hi For a while now I've been approached by dsw workers, they have been asking me to give them money to take my dirty. But I rent in a complex where bins are provided, so I put my dirty in there every Monday and Thursdays. They come to me telling me that it's not there job to take these bins a m d if I don't give them money they will leave it. This is becoming a problem. Because I just work here. Do government not pay them ?

Ps - I do have a picture of the person who keeps asking me to pay them. This person works for dsw.

It's so upsetting to go through this all the time.

I ordered a pair of shoes for my mother on 08/07/2021 it is 08/12/2021 I was notified the shoes would arrive 08/011 they did not . I have spoken to customer service 4 different times , no one can tell me when they will arrive but they won't cancel the order .

I asked for a corporate number for complaints and was refused . I plan on rejecting the order if it arrives and until then I am disputing the charge . I have spent alot of money over the years at dsw but the total lack of service and refusal to give me a corporate number is criminal .

00 rewards points or something. I do NOT want a gift card , free shoes , or anything else from dsw . 00 dollar bill with free shoes I would go barefoot in the heat rather than cross the threshold of another dsw store .

You need to fire every single…

I ordered a pair of shoes online and requested curbside pickup from your Foundry Row (Owings Mills, Maryland) location. Once I received notification that my order was ready I followed the instructions provided, pulled into a designated parking space, left my car running and called the store.

The associate who answered immediately asked to place me on hold. I was left on hold for 10 min before finally going inside. I then had to wait in line to be seen. I asked the cashier for a manager and she said she couldn't find him, he doesn't have a walkie talkie.

I hate my time being wasted and I hate poor customer service. If you're going to offer curbside service, your employees should honor it and do so timely. Otherwise remove the service.

I arrived at the store at 6:00 and the store was closed. The sign on the door started that the store doesn't close until 7. In germantown, TN on poplar

I was asked to leave for not wearing a mask. I am exempt from wearing a mask and I do not need to express that to anyone just to buy shoes. Your workers should learn to mind their own business and let people shop.

Went to store to return tennis hoes that i had paid with debit card and dsw rewards. I did to have receipt but I do is in their computer. Salesperson, Matthew was so rude and did not acknowledge that I used points and would get those back only wanted to give me $27 for a pair of $89 shoes that I had bout 2 days prior.

I went to my car, to look up transaction and found it. Called customer service and confirm that I do get points back and that he could have found it. He wanted me to go back to store so he could talk to salesperson.

The salesperson reluctantly spoke to him and lied. He said I bought then online, which i did not. , which was fine, it was on speaker. THEN, he proceeded to touch my phone!! Was very loud for all the customers to hear.

I left the store shaking and crying. I…

I was totally shocked to just have seen an ad for DSW and what it portrayed during this pandemic which has hit the USA and continues to attack it's citizens. It was a salesman walking around the store and everyone had a mask on and worn correctly.

However, the salesman had one, but it was pulled down to his chin so his mouth and nose were exposed. What does this say to our citizens where there is already conflict? To do as one pleases? Where any business where I live, and I pray across America, don't allow anyone into their stores without a mask on.

Shame on DSW for not being able to do their ad and everyone in the ad wore their masks the way they're suppose to.... Makes me think about shopping in your store from now on!

I have always liked DSW and the rewards program. I realized late 2019 that my total dollars spent was not increasing when I made a purchase. It was staying the same. they agreed to give me 90 points. It has been a couple of months and I still do not see the 90 points.

Today, 7/2/20, I had the receipt and the DSW App up on my laptop. I saw that the REWARDS number on the receipt did not match the REWARDS number on the APP. I was logged on, my name, address, email is mine, but point not applied to me.

I outlined everything in a message to DSW in an email. I asked them to merge the two accounts if I had two open and let me just have one. The reply was, one account was mine, the other was not.

I said, I have been letting the clerk in the stores scan the barcode from my DSW app to apply my…

June 30, 2020 Today Covid 19 cases sky rocketed . Simply wearing a mask is known to help, I was shopping at DSW in Appleton? Wi, and not one employee was wearing a mask. I find that appalling with our current pandemic .

Other measures were in place BUT not wearing s mask is extremely careless and not treating your customers with any kind of respect . Very disheartening . Sue Mohr

I returned a pair of Dr. Martin - Blaire Platform Sandals on June 5, 2020 which I ordered on May 25, 2020. I filled-out the return form per instructions requesting another size. My bank account was charged two times for different amounts.

When I called customer service the first time I was put on hold for 20:33 minuets until finally the phone just hung-up. I called right back. The person who answered the phone assured me the replacement order was put into the system and I'd receive my sandals in 5 to 7 business days, and would not be charged again. We'll see.

It took 13 - 14 days due to COVID-19 which is understandable. I doubt I'll be ordering shoes from DSW via mail again.

I sent back a return a month ago and my credit card never was credited back. Gave called want talk and email

YES , ON APRIL 2nd 2020 I PURCHASED 2 PAIRS OF SIDNEY FLT. TTONGS ONLINE . MY PURCHASE DELIVERY DATE WAS FOR APRIL 4th , 2020 . ALTHOUGH , I NEVER DID RECEIVE ANY PACKAGE FROM FED EX . WHICH I DID PUT IN A COMPLAINT AN RECEIVED A MESSAGE FROM JUSTIN AT FED EX SMART POST STATING THAT THE CASE WAS INVESTIGATED AN NO PACKAGE WAS LOCATED .

I FILED A CLAIM WITH YOU AT DSW WHICH I WAS TOLD TO DO BY FED EX , 2 WEEKS AGO BUT HAVE NOT GOT A RESPONSE . HERE I AM DOING SO AGAIN . MY DSW ORDER # IS 3770819186 THE FED EX TRACKING # IS 61290982157220278763 I WOULD REALLY APPRECIATE IT IF CAN PLEASE GET BACK AT ME ON THIS MATTER .

THANK YOU PATRICIA ARELLANES 909 ) 676 8834

WhenI got my order The shoes were not the ones I ordered. The invoice was correct the shoes were not. I have called 5 times to the number given on the invoice and every time when they sent me to a "real person" I don't get one .

I keep getting a choice none of which is what I need. RETURN is never an option. All the stores in CO are closed or I would take the shoes back to a store. The reason I ordered online was because the store are closed.

I refuse to pay for your mistake and the sale I got these on are no l longer on sale. If I don't get a responce from someone to make this right I will contact paypal (where I paid for them) and have them return my money.

I am in retail and our company unlike yours is customer service oriented and alway make things right without having to jump threw…

Yes, I have ordered a pair of shoes on your website about two weeks ago and just received this weekend only to see that I was sent out 2 right foot show in two different sizes. 5 right foot was obvious a display because the bottom was very dirty and worn.

I tried calling the customer service number listed cannot speak with an live agent. I am very upset and disappointed that the pair shoes was not check for correct same size that was ordered and that it was an left and right shoe in box.

I want to return these shoes and get the correct size in both shoe a Rt. and Lt. don't need two right foots.

Also when I ordered this there was a promotion going on for a free Umbrella with matching tote bag I did not receive…

I never received order that I placed whit dsw wish was never drop off at my address by FedEx, so I will like a full refund of my money.

I placed a order for shoes received them but the free umbrella was not in package I put in the offer code BLUERAIN ON ORDER FORM . Cant call and complain no answer,just a recording!! Now what do I do? WAs planing on buying a pair of shoes on April 9 for free Tote & pouch, but it says in stores only. How do I get this promotion? .

order number 3785901548 Thank You, Rosemary 330-807-3232

Customer service representative was rude and tried to blame the coronavirus pandemic for the late delivery for my second order. If he had been actually reading my request, he would have seen my initial reason for calling was because my first order still had not shipped after 7 days, only to find out they didn’t have it in stock and I only found out because I reached out to them.

On Sunday March 1st 2020, I spoke live to a representative who filled my order and confirmed that the shoe was in fact, in stock. Today, five days later I received a completely different shoe that I cannot wear. My shoe was kitten heel, closed pump the order filled is open toe and a very large heel.

How does this happen and why does this happen to a customer who spoke and filled the order on the phone? Then today I was on hold half hour and no one answered so I called your corporate office. The shoe is completed sold out that I needed.

This is not a way to treat a customer and I am very unsatisfied with DSW and would not order in the near future.

If i can do zero star i will. Rude customer service from DR. Hardly speaks english!

Good Morning, My name is Shirley Williams located at 39434 North Woodrun Circle, Gonzales, LA 70737, phone: 235.673.3018. My VIP MEMBER #: 500599774199.

First, I would like for you to know I love DSW shoes (women/men/children)accessories/ clothing, etc. and I’ve had excellent customer service until now.

Between November and December I order two pairs of the Bulletin Booties, for me and a family member. I have earned several rewards and has been allotted several rewards for inconvenience (see account). My present dissatisfaction is due to a reward I received in the mail for $40 in which I tried to apply to the second pair of boots I purchased on 12/15/2019 order number: 3416722008; however, I had to contact DSW customer service department to insert the reward. Therefore, I was informed to…

I was shopping at DSW on Wednesday before Thanksgiving and noticed a posting indicating the store would be open on Thanksgiving Day. How disgraceful that DSW finds it necessary to open on Thanksgiving Day and not allow their employees to enjoy ONE full holiday with their families.

Corporate greed at its finest. You should be ashamed of yourselves.

Hello, My daughter and I went to the Easton DSW to look at UUG boots on Nov 2nd of this year (2019), there was a 25% off sale on boots. My daughter decided she wanted to try on a pair of UUG boots.

The sales associate was basically hovering over us the entire time. He stated he was told by management to do this because people were stealing the UUG boots so he had to stay with us. The shopping from that point on was unsatisfying.

I felt like I was being punished for someone else’s mistake. I put the boots on Hold but decided not to purchase them because I was not happy with what happened earlier in the evening. I decided to call DSW on my way home after discussing what happened with my husband.

I asked for a manager and I explained what happened and how it made me feel. I even asked him…

I purchase a pair of shoes on Scenic HWY Lawrenceville, GA 30045. The woman sales rep Shawna charge me twice and then told me I don't have to worry about the first transaction because it did not go though, I check the transactions in front of her and she said it will drop off in two days, well its two weeks and I'm still trying to get that transaction revered. I called last week and the woman I spoken with said that the issue will be resolve in three days (LIAR), then I call back and spoken to a supervisor she accrued me that I would be fund in two days. I'm so tried of the back and fourth with DSW shoes all I want to with rightful taking returned ASAP. I could I have to keep calling to have her mistake corrected. FEELING DISRESPECTED! Don't have to worry about me anymore.

678-526-1764 A-…

I would give a 0 if I could . Staff very rude and not helpful what so ever. Manager was the rudest ! Can’t believe this store is still open! I will never return and make sure everyone I Know never shops there again as well!! So rude!!

Destiny USA so rude DO NOT SHOP HERE!!

I'm upset with your company. You send out insensitive coupons and promotions for a gift for spending so much money at your store. This time was the weekend bag. Again. I shop and spend more thinking I will receive this bag.

But get to the register and fine out AGAIN there is non available. Don't you think it would be GOOD business to send enough gifts to your stores or at least offer a come back coupon for when you run out of gifts.

This issue has happened with every free giveaway YOU have offered at the SOUTH SHORE BRAINTREE STORE IN MA. I'm very dissatisfied and disappointed. There are plenty of shoe stores around for me to shop at in the future.

I ordered 3 pairs of shoes online. I've received two pairs and BOTH were the wrong color. Now I have to find the time to fix this. I was offered a $5 coupon for the inconvenience. I tired calling the customer service number and the wait time to speak to someone was 45 minutes. I hung up.