Doubletree

We arrived for our stay at The DoubleTree 50 Yvette J Haggins Dr. Savannah; we booked at this Hotel because of its location, and for the fact, it was supposed to beautiful clean rooms, a beautiful pool, and a lounge area.

Well, it has none of these things. They gave us it was filthy, so they had to change our room, which was ok. But the pool isn't open, and the staff had no idea when it would be available again.

There was supposed to be a benefit breakfast also not. The team was the unhelpful and overall worst stay ever and will never stay at any double tree again.

5 nts at Pomona CA property, checked out this morning. First room had odd smell that got worse, found dog poop, urine stains, chew toys and someone’s clothing in corner where sofa is - if room had been vacuumed dog poop would have been found. Reported it to front desk, had to request room change. When housekeeping showed up I mentioned I had smelled something but had checked in and left (fam mbr in hospital) - housekeeping asked if I had thought smell was me. I was offered one night free parking ($7), wow. No apologies. Second room moved into, back late and found a brown smear on underside edge of comforter- informed front desk upon check out.

I do have video but too big to attach here apparently.

Room 1721 had mold in the entire bathroom, feces was found on the curtains, bed skirt was dirty and torn, air condition had a rusted metal piece hanging from bottom, dirty towels, door stain, lots of bugs and roaches. Images are to large but I have plenty.

I stayed there and left a jbl speaker. I called the next day and claimed my speaker and was told I would have to pick it up and present my ID. When I returned for my speaker a little under 2 weeks later I was informed another guest called and descibed my speaker and came to claim it.

I was then told that they dont have any responsibility for my speaker and that she doesnt have to compensate me because they didnt do anything wrong. After talking she then said she could compensate me on my gold account, which I do not have, with a free nights stay that I dont want.

She did poorly at managing this location and her staff.

I will never again book with another double tree again. 00 for smoking in the room. I don’t even smoke and my room was filled with children both mine and my sister”s. Mind you this was after I checked out at the front desk and showed them pictures of the room condition when we walked in and the smell.

I even told them that it’s fine no discount needed but just wanted them to be aware. 00 charger on my card. After several of days in dispute and $500 later my funds where returned, and all I received was an apology.

Now we have moved the the area that I hue happened and currently moving back out of the area. I booked a room to sleep after driving back and didn’t make it so I changed the stay on the website.

The website information me that the change was made and my check in was for the…

I've never been charged a deposit and yet the Doubletree hotel in Independence, Ohio charged one. The entire floor stunk of marijuana. I tried to brush it off as disinfectant, but it never went away. Changed rooms and the fire alarm goes off at 3 am for 20 minutes. No staff came to the floor. There was no all call to guests to stay or evacuate... nothing. However, just opening the door to the hallway for this second room of the night and anyone would know why the alarm went off. You were nearly knocked on your feet with the smell and smoke of marijuana. Just ridiculous.

Finally, when checking out, I requested a printed receipt. The staff and manager refused stating since I didn't book with them they couldn't. They had my information on their screen and refused to give any receipt.

I booked the "honeymoon" suite back in May as a surprise for by granddaughter and soon to be husband. The suite included chocolate covered strawberries, champagne, room service for breakfast and rose petals sprinkled on the bed. , during the wedding reception (3/20/21) I received a call for payment of the room and was told I needed to come to the hotel to pay with a credit card.

I explained to Veronica Martinez (Fresno Convention) what was going on and asked if she could take the card over the phone. Anyway, after being on the phone with her and on hold several times (and 20 minutes later) I have found out that there will be no chocolate covered strawberries (due to covid-19) and I needed to sign a release allowing them to run my credit card manually.

Now, I'm from out of state and…

I rented a room one night came back and two people were in my room... I told manager what happened and he Backed charged me for the room 7 months later

Yesterday afternoon between 12:40pm-1pm after having a complimentary lunch inside the hotel cafeteria as a Rental Car affiliate/candidate, I was on a phone call with my wife waiting to meet with Thrifty manager "Diyah" as I have been doing since late January to get updates with a position at her location inside the hotel. But suddenly, I was approached and escorted away from the lobby bar in front of guests, visitors and front desk staff harassed by 2 DoubleTree Security staff (1 black male, heavyset with wearing glasses, 1 black unfriendly female with dreded ponytail hair Champion Security) at Sea World because they stated I am "not a guest or employee at the hotel and

I need to leave" due to a random call from the banquet/sales department staff for me having lunch at the cafeteria.…

Doubletree Jacksonville 5th floor literally smelled like a dirty diaper & heavy deodorizer to the point my clothing still smelled upon return home. I reported to latoya (front desk) upon check out & she acted as she could have cared less.

No apologies or acknowledgement whatsoever. Terrible customer/ service attitude. I left message for her front desk supervisor that same day & he never called me back. Another customer I spoke to, on my floor, stated the hotel smelled like “poo & heavy perfume”. Terrible experience!

I am the president of a local Civil War Roundtable. We had a speaker staying at the Double Tree on Carnegie in Cleveland for our December 11, 2019 meeting. During the course of the evening - which started about 6:00 - our speaker became ill, passed out and was taken by EMS to the hospital. He had checked into the Double Tree a few hours later. To say the least, everyone in the group was concerned. Since he was not from our city and we knew him only as a speaker, we were at a loss.

I called the Double Tree and identified myself and told the operator that our speaker, Peter D'Onofrio was hospitalized and I did not know his condition. I also pointed our that his vehicle was at the hotel. The first person that I spoke to was the operator who was very concerned and cordial. He transferred me…

Last June,

I stayed at the Hilton Hotel (Double Tree) at the London Tower location. I had tentatively booked riverside Double Tree at Riverside, but that hotel was cancelled, but they still charged me 250 euro.

I have written to the hotel on numerous occasions, but there has been a very poor response. They said, I should go back to Booking.com and my bank. I contacted both. Booking.com said it wasn't there problem, and my bank said, the hotel should refund the money.

Since, I am very disappointed with the reply. I want to get my refund.

Please advise.

Hi, my complaint is getting stuck in the lift on the way to check out. I had a very pleasant stay at the hotel until this happened, it was scary and unsettling when the lift dropped half a floor from 1st to half way towards P with me inside it.

I then had to spend the next 20 minutes waiting for someone to come and let me out. My friend asked the reception to help and they told him that they already knew I was stuck. I was helped out by 3 of the staff who manually opened the door, and I then had to carry my 3 bags up the stairs, with no help off the staff.

Staying here at Orlando Airport Doubletree. My key card stopped working, so I went to the front desk and the nice team member rekeyed the card. It still failed to work. She then told me to wait by the room for engineering.

30 min later he came. He kept coming back and forth to the room 3 times. The fourth time he left, he locked me in the room as the pic shows and I couldn’t get out! 5hrs of them drilling and leaving parts and tools in the room.

Ryan kept telling me they couldn’t find a part. I explained that they didn’t know what they were doing and I couldn’t come and go from the room. ). I asked him to please change my room and he did do that.

I honestly was shocked that a hotel mgr lost his cool when it was his responsibility to take care of it. Hard to believe he is representing…

As much as I would love to give the Doubletree Hotel Crystal City more stars, this is one time I honestly can NOT. Our room was so hot it was miserable!! As much as we kept trying to adjust the thermostat, it did not cool the room.

We had maybe and I am stretching it , 5 minutes of cool bearable temperature in the room. The sink the first night we had good water pressure. The next morning , the sink could hardly get enough water to brush our teeth.

We ended up using the sink in the living/seating room area. The second night we hoped to get some relief with the room temperature, and NO WE DID NOT!!! It was so miserable, to the point of having to get up and cool down with a shower or wet towels to put on us.

With as much money it cost to stay at this hotel establishment, one would think…

, but accidentally chose the wrong DoubleTree in St. Paul, MN. for one night on Oct 15th. When I received my email confirmation, I immediately called Expedia for help when I notice the hotel address was not correct. They said they could assist me and would be in touch to transfer my reservation to the correct DoubleTree, but when I didn't hear back from them for a few days, I called Expedia again who told me that Brian, Manager of the St.

Paul East DoubleTree by Hilton would not give me a refund due to booking through Expedia. I called him directly and he told me the same thing-I am just out the money. I can cancel it-but I won't get my money back.

I am interested in staying at a different DoubleTree in Downtown St. Paul (411 Minnesota Street) and made a mistake when booking the…

I checked into the Double Tree Hilton in Md on Tuesday Oct 1,2019. I was given room 327 and as I go in I notice that the room is dirty, mirror, baseboards, comforter had makeup and hair on it. I call front desk they gave me another room - room 320 I enter that room and again, dirty - baseboards and this time urine stains, some kind of bodily fluid stains in both beds this time I call again and get switched to another room. Again, dirty!!!!!!

The beds were okay not the best, the sink has toothpaste in it as well as the toilet not having a toilet seat and the towel holder was broken. Front desk gave me 2 complimentary breakfast vouchers that m husband used!

I am so outraged to have to stay somewhere and the room is not clean. I mean, it's not something I'm use to. 00 fo this. I needed to…

I don't have a new complaint. My initial complaint was made in November 2018. It was regarding your DoubleTree San Antonio Downtown. The dates were from 11-23/18 thru 11-25-18. Your representative that followed-up with me was extremely apologetic and provided awesome customer services.

She offered me the option of a refund, or two vouchers that would be good till some time in January 2020. She encouraged me to give DoubleTree the opportunity to show the type of service you provide, and I agreed.

I did receive the vouchers, as promised. My problem now is that I have lost the vouchers, which I'd plan to use in December 2019. Is it possible to rescind the initial vouchers, and replace them? To be honest after listening to your representative, I was looking forward to trying DoubleTree again,…

While staying at the Doubletree in Charleston I had items taken from my room by hotel staff. A regional representative called me and said they would reimburse me for the stolen items. They never did and when I called her back she assured me the reimbursement check would be mailed. It never came!

I will never stay at a Doubletree again!

I prepaid for a room, 1 week prior, was advised by front staff should I need another room, that would be no problem, I walked in today, and brought my previous reservation, and Patrick stating he was the supervisor, asked him to honor the same price for the other room. I asked for the Manager, he didn’t offer his superior in charge of guest accommodations. He could have cared less and didn’t even want to make a guest happy. With tax my 1st room is $179.82 and my 2nd room is $223.36, when you ck out your website it states rooms are $179.00, asked the room rate should have been honored, that is what the girl said to be when I paid for the first room.

Hotels.com offered the same location and better price, $108.05, I am just livid, that I had to go to extreme lengths. We have other family…

We stayed at the Doubletree on Cerrillos Road, Santa Fe, New Mexico from August 14, 2019 to August 19, 2019. I felt the staff was great when we were there.

When we returned home, found three dead mice that came out of my suitcase. I was very hard to deal with.

I called the hotel and asked to speak with the Manager. The front desk clerk said she would take a message and have her call me. The second time I left a message on the voice mail of the Manager.

I never received a call back. I find this very disappointing and I am not pleased with how this situation was handled.

Stayed in Doubletree of Vail Colorado and hostess was very rude,, shower pan had dirt on the skirt, stayed there three weeks earlier and had a nice hostess and was given a descent price and a very clean room

I have been a Doubletree for over 10 years staying in various cities. I had booked a room in Boston #09143005 (confirmation) on May 30th for My sister, My brother, My husband & I 2 rooms. I have never been to Boston so this was very exciting trip I have always wanted to see Boston and we were going to Gillette stadium for a concert driving from Dover, NJ..

As of yesterday my 80 year old mother had fell and broke her ankle unfortunately our family will not be able to attend this week and will not be able to stay in Boston because we have to take care of our mother. When I called the hotel and explain the Manager on duty was polite in the beginning then told me I had to pay for one room again I explained the situation and he would not hear of it.

He rushed me off the phone with no other…

Ive been to Mistys lounge 4 times to check out the bands. Theyre ok, but everytime we need service we have to get it ourselves. i have called 2 different numbers at least 50 times. Heres the best part, I messgd on FB on Feb 1, 2019, Im still waiting.

Ive told my friends on FB, Instagram and Twitter how crappy it is. Honestly, get your act together...

I booked a last minute room through orbitz, due to my ac being broken at home and I had been stuck in 90 degree heat all day. My 5 yr old and myself checked in, and the room that we were given was horrible.

The bathroom floor was so sticky, my shoe stuck to the floor. I couldn’t wash my hands, as my soap had already been opened and was covered in “debris”. The bathtub didn’t work, the cover on the ac unit was laying in the floor and there were stains on the headboard.

Being exhausted from heat, we just ordered something to eat and then tried to sleep. I didn’t complain, I did bring some attention to the defects and a sewage smell coming through the vents on my floor to the front desk.

I checked out at shortly after 5am. There is a secondary door that exits near the parking garage. I…

This hotel should barley receive 1 star! The customer service was rude! Is was very very price and the price they told us on our reservation was not at all what we paid they added prices to our total!

Also for all the money you pay they didn’t even have a pool! Worst hotel I have ever stayed at will never stay again!

Good afternoon, For many decades "Latin Dance Night", was held on Thursday night, at the Double Tree Hotel, Bakersfield, California. This became a historical event where many residents all over Kern County would come and dance the night away, as well as buy drinks throughout the night.

The bar, located inside it's Club called the "Odyssey", hosted this event, without fail, every Thursday evening. For many years this became a win, win situation, because the Bar, which was open regardless of any night, profited greatly. The dancers in turn, enjoyed the classy aura that this club, inside the Double Tree provided, including an excellent dance floor, lighting, sound projection and good ventilation.

This also gave the Hotel a very good reputation throughout Bakersfield and the neighboring…

This is NOT a complaint (I could not find a site for submitting positive comments)… so... We flew from Charlotte to Boston on 6/25/19 and stayed at the Doubletree Boston-Bayside until 6/29/19. We had a most positive experience with your staff and facility there.

The person who made the most positive difference was Shawn Phillips. She (Shawn) handles customers in such a professional manner and makes them feel welcomed.

For example, The hotel shuttle was to pick us up at Logan Airport, but traffic jams and logistics kept us waiting at the airport for over an hour and a half. Shawn kept in constant touch with us as we waited (via text) and assured us that the ride was on the way (after the wait reached 1hr and 30 minutes, she said she would comp breakfast for me and my family because of the…

I placed a reservation for 2 rooms a few months ago. Reservation is in July. Unfortunately I have had something serious happen & need to cancel. I have talked to several people & keep getting told nobody can do anything.

I have been hung up on, transferred to wrong departments & left a message for the hotel manager to call & haven't heard back. I will NEVER use any kind of Hilton hotel again. Anytime I go anywhere that's where I always stay but I wont again.

To whom this may concern,

On April 18 2019, my girlfriend and I travelled to Miami where we stayed at DoubleTree Resort & Spa by Hilton Hotel Ocean Point - North Miami Beach from the 18th to the 21st. We booked your hotel because we wanted a relaxing place to stay by the beach with the Spa as it was offered by Expedia. We got the package and upon arrival we were beyond upset the fact that the Spas Hotel was closed. It pretty much ruined a part of our plans. No where in the site or Expedia site or Sunwing site was there a notice letting any travellers know. If I knew that I sure wouldn't have picked up DoubleTree Resort. I got changed amenities and sure didn't get what you offer. I contacted Sunwing and Expedia about this matter and they told me that its the Hotels responsibilities to let…

Checked in on Friday May 24, 2019 came for my grand daughter graduation staying until Tuesday. I always stay here when I visit but this by far was the worst stay after running all day come back to room no room service.

I been here all this time and only had one day of room service. Attended my nephew graduation today May 27, 2019 left hotel at 8 am just got back at 4:24 no service to my room. She was just getting to my room.

I'm tired standing in the hallway and once again, I was tired so I told her to just give us towels and rags we were literally standing in hallway. I had to go buy bathing towels because every time we leave the room, room service says, they will bring back the bathing towels.

I ask one day the housekeeper said there was none clean got to bring back. This weekend was…

We stayed at this hotel on 11th ,may for a night in room # 304. When I checked in to see whether there were any other rooms on higher floors. But we were told -NO other rooms We rushed to the function we had to attend after checking in.

Arrived back late and did'nt have time to check the room. The room is located next to the roof on which all the pool pump and all other service equipment are kept. All through the night we had to bear the continuous sound of the machines disturbing our sleep.

The chair at the desk in the room was all torn and looked like a dumped furniture from where-i don't know.. My wife wanted to make a cup of coffee in the morning-- but what do we find !!. There were used coffee pads in the machine still.

Looked like that the room was not properly cleaned. We have…

On April 5th my son and 3 friend booked 2 rooms for one night That night they were down in the bar having a few drinks before turning in They left the next day everything ok My son checked his credit card statement and seen there was a charge on it for an extra $250 He called and spoke to someone who was very rude and said it was a Cigarette charge Nobody from this hotel called to inform him of this charge So

I called a spoke to a Travis Gitter and asked about this charge He told me he knew nothing about it and transferred me to housekeeping I then spoke to a Sofia Ruiz who told me that day April 6th she was not there and knew nothing about it that I should talk to the head desk I told her the head desk a Travis Gitter just sent me to her I told her when they get their stories straight I…

Is this correct? I am Marine combat veteran. I am also a disabled veteran. I did not fight for my adopted country as did my grandfather, my father, uncles, my brother, my sister, and my son to see this crap.

We are all US citizens. We love this country and have lost to many friends in the service of this country. I can tell you that I will continue to pass it on.

Is the attached accurate?

To whom it may concern!

My name is Brandon Guilbeau and I work for GPS Hospitality!! My company uses the Lafayette Louisiana branch for quarterly meetings!! This place is used as a common meeting place since the group is use to meeting at this location ! I was informed by my supervisor that we would be meeting at this location and had spoke with hotel and it was ok for us to park for this one night! Well to make a long story short I was towed and the hotel property is trying to weasel its way out of being responsible!! Also found out the hotel managers and the tow company owners are friends!!

Please reach out to me This branch has been a nightmare to deal with!

Brandon Guilbeau 3372577908

As a 22 year combat veteran in the USAF, I feel it is an absolute disgrace that your Colora9 Springs location has refused service to Military personnel. You have no earthly clue what these people go through to ensure your freedoms.

We dont want praise or recognition. We just don't want to be tested like outcasts. It is despicable what has transpired there. I promise you, it is now my personal mission to destroy your company's reputation. I hope you're prepared to deal with the fallout. Good luck.

This was on Fox news today. Bar placed a sign to refuse service to Vets at the Colorado DoubleTree. Disgraceful!!! “So last night we took over 600 people to the DoubleTree Colorado Springs and paid over $50 a person,” Osbourne wrote on the Facebook post, which has since been deleted, FOX 28 reported.

“Treated us like crap, refused to leave food for guests in the bathroom or chatting. They said when they are seated they will be served. They charged us over $12 a drink which we all paid. And then left this sign on the bar!

This event was a post deployment ceremony! These men and women were being honored for serving our country, but I guess serving them at the double tree is too much! "

I just read an article about Double Tree Hotel in Colorado Springs disrespecting military personnel. We went through this in the late 1960's in the airports, train stations and streets military personal are fighting over there so you don't have a war in your lobby like many countries have.

Double Tree lost this customer there are a lot of places to stay that appreciate our business. You need to screen and train your workers and managers much better.

What was very unpleasant to hear that the manager is aware about the situation and nothing has been done. The towels in my room are damp also the sheets!! Are you been polite to cover up the uncleanness?!

Hi, Please can you help as I feel I have been misled and now don’t know where I stand with the hotel booking I have made?

Last night I came across the George Michael tribute event planned at the Edinburgh Airport on the 15th February. With my wife being a huge fan of George Michael at it being the day after Valentine’s Day I thought it would be nice to come along. I seen the there was a 3 course dining option and that got me thinking about making it an overnight stay. Being a Hilton Honours member(HH#718199303) I went to your website and was hoping to find a overnight stay plus the event deal but when I couldn’t see anything I engaged in an online chat with a member of your team called Hunt. I asked if if there was an option to combine the event with an overnight stay and he assured me…

Because they lied and said it was smoke in the room and i Do not Smokey company was outside smoking when security came and knocked on the door and if he he smelled a funny order why fidnt you call the police he lied and kicked us out round 12am and I want my money back and acomodations somewhere else please call me at 9194387520

I came to this hotel because my husband was coming in town from work so I try to surprise him, being that I knew that the hotel is all inclusive, I’m very disappointed when I had a room and tickets to go to maxi got dress so myshusbamd could have a good time and they will not let us use our tickets the lady on the top Priscilla was rude and

her supervisor Travis did not make it any better just an overall and overwhelming bad experience. This is the double tree in SeaTac and I had book two rooms one for us and one for the kids. We recently got married first New Years together just disappointing

RACIST COMPANY!! I hope I never have to be humiliated by RACISM while staying at one of your hotels. Like the BLACK man from Portland had to encounter. Oh guess I wont have to worry. Cause I WILL NEVER give you any business. RACISTS!!!!!

Making a black man who was a guest in your hotel leave for what appears to be only because he was black is wrong. Your employees should be fired. The police officer who responded to the call should also be fired.

I am a retired white police officer and found the behavior of your employees and the police officer nothing less than a racially motivated act. I will never stay in another Hilton property. This behavior should have been done in the 1960s.

I hope the man sues for millions. I would tell you this, if I were on the jury I would award him the maximum the law allows.

Your support of prejudicial practice during the recent interaction between one of your employees and an African American man, a hotel guest, is indicative of a corporate attitude of exclusion and fear. This is the foundational attitude that is polarizing our country, negatively impacting gains in race relations, and degrading our humanity. I implore you to stand quietly, consider the insidious darkness and evil such action and the support of such action brings into our world.

I expect to hear your personal disgust and outrage at the actions of a misguided employee and the hotel management at The Doubletree Portland who supported his action. Accept this opportunity to scrutinize your corporate culture. Become leaders of humanity, disavow the fear and hatred of our time, become known as a…

just read about the incident in Oregon, spend thousands of dollars a year with Hiliton, You just lost my business.

Mr. Lienberg:

We would like to share the experience we had at your Hotel on 10/18/2018. We had booked two rooms for that night. We checked in around 10.00pm, the experience with the front desk was excellent but after that everything else went downhill. The rooms were not clean compared to other Hilton’s that we have stayed at. In one of the bathrooms when you turned the hot water on there was a foul ‘sewer like smell’. Very unpleasant smell very hard to brush your teeth or shave. We decided to go to the restaurant downstairs restaurant/bar. It was at least ten to fifteen minutes before we could get a server. Finally when the server did decide to show up we ordered some drinks which were not up to par in fact for the Martini we had to order a separate shot of Vodka each time we ordered. We…

Name: Alton Burkhalter Phone: 281-881-8538 HH#: 550270946 My Hotel stayed: DoubleTree, Midland, TX Date: 09/25/2018 Room#: 308

My complaint areas: Torn Foot rest cover No mini fringe Dirty carpet Damaged pained areas Blood stains mattress cover top Stained areas in the bathroom Dirty looking mismatched tile in bathroom When I have to pay $490.08 for a Hotel room for one night I do not expect to have this type of a low-quality room. This type of a room quality could be expected at a motel 6 but this was the DoubleTree by Hilton not a motel 6. I am very displeased with the quality of the room I stayed in and I am sure Hilton would think so also.

I had more pictures, but it only allowed me to attach four.

Thank You, Alton Burkhalter,

The suppose be handicap room... NO safety bars for the toilet, NO sitting chair in the shower, a small closet space hard to reach and to get to with a wheel chair. The room was over 100 steps to the elevator.

No elevator to the downstairs, the little handicap cage only hold 2 and with a wheel chair hold 1. It was a terrible experience this weekend with the room accommodations. My attending the W O W conference was great.