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Disney

1.5
92 complaints

Complaints

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Debra Morelock

Mar 5, 2016

RE: Disney frozen elsa my size doll 36" -3 feet tall.

My four year old granddaughter is a Frozen fan, has all the character dolls, plays Frozen movie, dances to Frozen, had Frozen birthday party etc.

She is an only child and an old friend of mine, recently deceased, purchased Kelsea (my granddaughter) a 3 foot Elsa doll for Christmas 2015.

She talks to the doll, tells her stories, reads to her, eats dinner with her, shares secrets with her, etc.

She even takes her with her in another car seat in her moms car when she goes anywhere.

This is her only friend.

Keslea was putting on a pair of shorts on the Elsa doll (they share clothes) and her Right Leg busted off.

You can see the mechanisms inside is broken, and there is no way to fix it.

My friend paid about $60 for it, and since she…

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Stacy Wilson

Mar 4, 2016

I wanted to give feedback on the movie Zootopia.

My husband and I took our six year old daughter to see the movie and we left feeling very upset.

Our daughter cried multiple times throughout the movie because of how scary some of the scenes were.

There were times I even jumped in my seat.

I feel like the direction some of the movies are going is too violent.

Zootopia also talked about death a little too much as well.

When I take my daughter to see a Disney animated movie, I expect it to be tasteful and enjoyable.

My daughter was extremely scared upon leaving the theatre.

While there were enjoyable parts to the movie and it had a happy ending, this movie was completely inappropriate for a child.

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Marsha Hall

Mar 3, 2016

My 6 year old daughter got a booklet from school today as it is world book day 3/3/16 and in 1 of the songs featuring mickey mouse clubhouse we came across a swear word.

I find this really offensive seen as it is a childs tv program and also the word is holy cow.

I know cow may not seem something to complain about but when your child is learning new songs and starts to sing your hot dog song and comes across this word she is obviously going to get wrong off.

A parent like myself or her teacher from school so lease could you re word it differently as a lot of parents like myself may not want their 6 year old or maybe even younger children learning words like this.

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marty perry

Feb 18, 2016

This is the second Disney puzzle we have purchased and will probably be the last.

Pieces missing, broken pieces, misshapen pieces....very disappointing.

First puzzle was Cinderella in her coach going to the ball and the second was Star Wars, the force awakens.

I realize these are most likely made by an outside vendor but they have failed in the quality department.

The name of Disney is most definitely not the same as when we were growing up.

Maybe it has gotten too big to care about the *little people* who actually use their products each day.

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Theresa White

Jan 11, 2016

On January 8 2016, I, my 5 yr old Grandson w/ autism and 3 others went to Disneyland with tickets purchased through our local Regional Center for Autism.

The tickets were purchased in Nov. to be used only on Jan 6-9..

My Grandson waited in line for the Indiana Jones(around 10/10:30 a.m.) Ride for 45 min.

Upon finally getting to the front of the line a male ride attendant grabbed his arm and took him to the measuring stick.

He kept telling my Grandson to stand up (which confused him because he was standing) the employee then grabbed his face (hard) and was forcing it up.

My Grandson began humming because of pain and being uncomfortable.

We proceeded to get the man away from him and tried to explain he was Autistic We then got my Grandson to stand up straight and told the man look, at…

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Darryl

Dec 27, 2015

My sons puzzle lacks 2 pieces out of the new box.

Instead it has 5 duplicates.

This is a Disney planes puzzle and it ruined our Christmas morning.

How can I file a complaint against Disney and tell others so they do not make the same mistake?

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Randy Davis

Dec 22, 2015

My wife has been trying for almost a week to get something order from Epcot United Kingdom She has talked to a dozen people and had the order place and confirmed only to be cancel.

Each person she talks to will either transfer were no one pickup or does not follow thru on what they said they would do.

After talking my kids to Disney since Oct 1971 and my grand kids now I would have hope for better service.

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Dono

Nov 25, 2015

On Monday Nov.

23, 2015 I went to Disneyland with my husband and my daughter.

We were meeting friends that came in from Sacramento to bring their six year old daughter for the first time.

It was extremely disappointing.

We arrived at 10:45 and seven hours later we had only made it on 3 rides!

I do realize that this is a holiday week however there must be a limit to the number of people allowed into the park and it was far beyond full capacity.

We spent $320 dollars to get into the park and we should be able to enjoy it.

It's sad when Disney has to have people directing traffic patterns.

We were not able to get a space to enjoy the parade for our friends six year old.

Overall it was very expensive for such a limited experience.

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Monique Aguilar

Nov 18, 2015

I'm so sad because I wanted that magical experience for my family.

Our tickets were a big problem, when getting into the park my ticket didn't work and then I'd have to wait for someone to come ask me questions take me picture, our fast pass wouldn't work.

We spoke to someone at the fp station they couldn't help x2 they directed us to main entrance like town hall and they had no idea what was wrong or how to fix it.

They were filming a commercial so the castle walkway was closed streets roped off couldn't get through if equipment was moving around.

Park closed early due to a party and then there was the cancelled electric parade.

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William beau

Sep 1, 2015

Took a friends daughter to California adventure for her 13th birthday.

Had a great time .

Have not been there in a couple of years.

Was one black moment when she wanted to go back to see and play in the building in the Hollywood section.

Was all changed and has this frozen thing.

I was just following her where she wanted to go.

She was following people than the employee of the section stop us and in a mean tone n loud voice said we was not allowed to be there, was only for fast past and to get out.

I didn't see any signs this or that way for flash past.

Before that section she said could go both ways inside.

After that she was afraid to go past any employee that would be mean again and yell at us.

For Disneyland to have such nice people who work there is a shame.

Just a extra…

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Joanne

May 8, 2015

I wanted to write and let you know how disappointing our Disney experience was this time!

We brought our friend down to celebrate his 83rd yr. his bday was actually on April 30 but chose to go to Disney on the Tues because it's generally quieter, more room for his electric cart.

We arrived early to the park, stood around and waited for the characters to come out and wish us a fabulous day in The Happiest Place on Earth and nothing happened!

Very sad and disappointing start!

After all my hype about the beautiful colorful parades, THE BEST way for him to see all the characters, only to learn there is NO parade!!!!

Not a day one, not a night one, nothing!

Again, we were all disappointed!

THEN, we are told NO fireworks over the castle either!

Everything that makes a Disney experience…

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vicki may

Apr 18, 2015

I'm coming to Disney World on May 2, and I've been trying to get my documents mailed to me on time.

Disney said they got lost when they maild them to me on March 21.

Then they said they mailed them on April 10 .

That was a lie because they said they only mail on Tuesdays.

Now they say they printed them on the 15 of April but can't mail them until tuesday the 20 because they can only mail on that day.

Why can't they overnight them to make it here on time?

My family trip that I thought by planning it 9 months early would be a magical experience but has turned into a nightmare.

I don't know why they can't overnight it so it can get here on time.

I don't want to worry about not having the luggage tags and everything else and take a chance on getting lost because not having the right…

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Trisha

Apr 10, 2015

We purchased the Disney Doc McStuffins doc mobile Cart for our daughters 3rd birthday 3 weeks ago.

Since the first day the front doors fall off and won't stay closed.

The handle on the bottom is difficult to maneuver the unit .

The back door is also difficult to shut due to walkie talkie wire that makes it difficult to close.

That door also falls off daily as well.

She is very frustrated with this toy that is supposed to bring her joy.

We payed 50 dollars for this toy, unfortunately it seems to be cheaply made.

Unfortunately I threw out the box for this toy or I peobbaly would have returned it.

It's cute but it has a few design issues.

Overall we are very disappointed with this toy.

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Craig A. Agee

Mar 31, 2015

I filed a complaint about your mobile game "star wars commander".

I have no fix, no response, and a run around to even file a complaint.

I will never use anything with your name on it again if this is any example of how you respond.

Disney once meant something, sadly no more.

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Craig Agee

Mar 30, 2015

Star wars commander/server dumps mid battle.

I lose the battle an all assets.

I'm tired of it, fix your equipment please Disney.

I'm getting rid of the game an filing a protest with my provider if this continues.

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Graciela V. Aguirre

Mar 24, 2015

We usually visit Disneyland once a year.

Never had we had such problems with the rides being out of order.

We were stuck in Indiana Jones ride for a good 15 to 20 minutes on Sunday March 14, 2015 at approximately 8:00 pm to 9:00 pm and then in the Haunted Mansion again we were stuck that was not as bad.

On Monday evening as well we got stuck in Thunder Mountain again we had to be escorted of the train to exit of the ride this was at approximately 8:30 pm, then we went to Space Mountain and Space Mountain was out of order as well...

I feel that with all your visitors that you have on a daily basis the rides should be kept up especially during Spring Break.

We paid good money for having all these problems.

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lee

Mar 19, 2015

They should may the cute cartoon with manners because my son never uses his manners!

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Taytum

Mar 8, 2015

I was going to take a photo with characters and was waiting in like over 20 minutes.

When I got to the front of the line they left to take a break, which I didn't mind.

But one of the women that were helping with the photos was as rude as can be.

She would come to the line and move kids hands off the rope when they wernt leaving or playing or anything.

When I went up she was bossy and made rude comments.

The girl infront of me had said "Andy is coming" and she replied with "okay then get on the ground." The girl refused and the cast member continued to harass her to get on the dirty ground.

This is unacceptable.

There was no reason to be rude to begin with but making the girl go to the ground was just unbelievable.

Her attitude was not needed especially when families pay so much to…

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MiKayla

Feb 26, 2015

What is with this crap on tv all they have is crappy animation, stupid plot lines bad messages.

Bring back Kennan and kel, Hey arnold, danny phantom, catdog,Are you afraid of the dark, rugrats, Rocket Power.

All grown up, Power ranger(the old one) The Amanda show.

And all the old shows that aired in the early late 90's and 00s I dont know what they were thinking but they need to clean up their act.(this is from a 12 year old btw)

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Anonymous

Feb 16, 2015

dear sir, my self Veer, i have purchased Blackberry Curve 8520 on 2 Months Back , My mobile display is broken, i called to your service centre at sec-18 nodia (UP) regarding the aforesaid problem.

On telephonic discussion, service girl said that "we are not authorised to check your set and we can give facility for pick and drop".

Also she added that set have to be sent at Gurgaon service centre for 15 days afterthat they will give actucal status of mobile.

This mobile is in under warrenty, please let me know display is in under warrenty or not. if not then give me price of the display.

So that i can give the set accordingly.

Hi have sent my blackberry 8520 in for repairs as the track pad was not working, I received a refurbished blackberry 8520, however after inserting my caed in the…

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Anonymous

Feb 16, 2015

I have recently watched the new Mickey Mouse movie shorts and have found them to be absolutely despicably awful!

How can you change Mickey Mouse and his demeanor?!!!

He is now pouring ice cream down his pants?!

What is that!

What are you showing theses children.

I don't let my kids watch Cartoon Network because I don't like how they make their cartoons.

They speak horribly to each other and never sends a good message or lesson.

Now is Disney following that crowd?

Where bad manners are acceptable and there are no morals?

We have long been Disney fans my husband and I and have been yearly pass holders, and now I'm not sure we can continue.

I'm truly saddened that you think this acceptable.

Since when does Mickey throw a tantrum?!

Now he is crass.

Mr.

Walt Disney must be rolling…

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Anonymous

Feb 16, 2015

I bet you, you all know about the Disney Channel "hit" show, "Shake It Up".

I was watching it with my daughter, Alexa, and then "Shake It Up" was on.

As a parent, I say that I have never seen any thing more trashy on a kids channel.

I mean the "dancing" is too "Sexy", the outfits and clothes that Cee Cee and Rocky wear are just sleazy.

This show is a horrible influence on kids of all ages.

They show Cee Cee, a bad girl with no manners or respect, and she always gets in trouble.

Before my daughter started watching this, she was an angel.

So was my other daughter, Melony.

For example, Alexa, who happens to be 10 years old, started watching "Shake It Up", and she has been getting phone calls and emails from school, and she has been getting a lot of suspention lately, also she never…

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Anonymous

Feb 16, 2015

I think it's actually sad that today my cousin grows up watching shows like Good Luck Charlie, Shake it Up, and ANT Farm.

The shows are absolutely messed up!

On "Good Luck Charlie", the show's not as bad as certain other shows, and it's the only show I can stand.

But really, the mother on that show acts absolutely ridiculous and if a mother acted like that in real life, the children would probably be taken away.

In the show, the mother hires a fake family to perform with her because her real family embarasses her.

ANT Farm is probably the worst of them all.

It's ridiculous.

What 11 year old goes to high school because they can sing well?

Or talk a lot?

Or paint well?

They're gifted in art, not at all in school.

It's the most unrealistic show I've seen yet.

And does it always…

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Anonymous

Feb 16, 2015

As a child I enjoyed watching the show Phil of the Future because it contained amusing content.

Recently, I came across the show ANT Farm , I enjoyed the characters, however I find the laugh track very distracting, even annoying.

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Anonymous

Feb 16, 2015

Lady & The Tramp Re-Release. Ok, so I know this may sound trivial to some people and I definitely have worse problems in life than what I am about to make a complaint of, but I feel that it is necessary and maybe someday I will get my point across to somebody at Disney whom may actually give a damn.

The new release of Lady & The Tramp and my excitement because I missed the last release in 2006 had built up so intensely due to it being my favorite Disney movie of all time.

I know this movie well enough when some changes have been made or unnecessarily added and recognize them instantly.

I couldn't even get past the first ten minutes of the regular DVD copy before I had to press eject and try the Bluray to see if the results would be the same.

They were.

So basically I just…

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