DirecTV Complaints Continued... (Page 4)455+ reviews added so far. Upset? Call DirecTV corporate: 1-855-802-3473
Being billed for equipment services and your Philippines representatives rep does not understand your company policies and do not have knowledge of explaining to your customers. I need someone in authority to contact me asap who speaks English. I have been a loyal customer since 2002!
Had a DirecTV customer service call scheduled on Tues., Feb. 23. Received a phone call at 2:45 p.m. stating that the tech would be here between 4:00 and 5:00. I made arrangements to leave work early to be here at 4:00 to meet him. At 3:21, I received a call from the dispatcher that the tech was here (40 minutes before my promised time.) I asked the dispatcher to call me back as I was going to call the office to have someone let him in. When I called the dispatcher back the tech had left. I called the DirecTV customer service number back a little later and spoke to Lori. She was outstanding and reached out to get the tech to come back. He refused to saying he was out of the area, even though he did not show up at the time that was given to me.
Being there 40 minutes early is not my fault and he should have either waited or come back at the time that was promised to me. Lori tried to get another tech to come out but no one would come out. By then it was 6:00 o'clock and we still have no reception. By the way, we could not get an appointment scheduled for 3 days and then to have the tech treat us like that is unacceptable and poor customer service. Lori set up and promised that the tech would be here on Thursday, Feb 24 between 5:00 and 6:00. The tech called and is running behind on his job that was ahead of me. It is now 6:20 p.m. and no tech yet. He did promise that he would be here as he gave me his word. Lori is great, but repair service leaves a lot to be desired.
On on-going problem with billing and contract over the last six months. Broken verbal contracts followed the the absolute worse customer service I have ever experienced. I cannot find someone to make a decision. I would rate DirecTV less than one star given the option.
My bill is always going up. I asked for a $50 credit against my $233 cable bill and was refused. I have been a customer since 2011 and never had any credits. I have the $75 plan and added 13$ for Encore and Showtime. Every time I ask why is so high....the customer service reps say its because you don't pay all your bill. I pay over $200 every month. I hate Direct TV and when I am over the 2 year contract I will change.
After the AT&T/DirecTV merger, I was pushed to make the switch over from U-Verse TV to DirecTV. I explained that I was going to have to switch to Comcast if i could not make the switch over to a new customer promotion. The phone representative quoted me about $115/mo and said that was the cheapest they could do for a package similar to mine. Shortly after the install, I noticed that the pricing online was substantially cheaper and for better packages (i.e. $65/mo for DirecTV Ultimate and U-Verse Max Turbo). I called AT&T and they apologized for the misleading information and agreed to lower my bill for the internet $25 and upgrade it to Max Turbo.
They said I would have to call DirecTV to get them to adjust the price on their end, though. When I did, I spoke with a very rude representative who almost sounded resentful that I had switched over from U-Verse and was not a customer of theirs initially. I explained my situation and he told me he could go ahead and downgrade my package and charge me more for it. I asked to speak to a supervisor. The supervisor's name was Michael (employee ID # AQ3135 -- or so I was told). He was even more rude than the person I spoke to before him, saying that he could adjust the pricing but he was not going to because I signed a contract. I asked why AT&T was willing to make the adjustments but they are not.
He simply said "we have different rules" and essentially waited for me to get off the phone. I am paying about $90 a month now for a package with DirecTV Select when they are advertising one with Ultimate for $65 a month with $250 in promotional cards. It seems there is no concern over retaining customers. I will be reviewing aggressive promotions from other providers and will be canceling service ASAP, as the monthly savings in switching over will outweigh the early termination fees and will hopefully less profitable for AT&T/DirecTV than if waited for the contract to run out. I will encourage others to look into their early termination fees and compare them to the savings they would get by switching over as well. This is not only bad customer service, it's bad business.
I call to find out why my bill increased and come to find out another increase. right now I want nothing to do with directv, and now they say I can't get rid of it till May of 2017, that's bull. They just seemed to add more time that I have to put up with it. I have two accounts with directv and hopefully can get rid of both of them. You just sway people in with free offers and bang the shoe drops. Very disappointed with directv customer service and will not have a good word to say about it.
We cancelled our DirecTV service on 1/19/16 because of software issues. We were told that we would receive an equipment return kit with instructions on how to package the equipment properly. Today is 2/9/16 and still no kit. We have made numerous phone calls to your many call centers and were told not to worry, that it was on it's way. We were also told that if we did not send it back in a timely manner that we would be charged fees. We are starting to think this infamous kit does not exist. We would appreciate any assistance we could get! We are really looking forward to the FEDEX truck pulling up to our gate with the kit inside.
Absolutely the worst DirecTV customer service ever. For the second time I was promised one price and when the bill came it was higher than promised in my contract agreement. Tried to call back a total of six times until finally someone agreed with me that they were wrong but nothing could be done about it.
Most of the calls I was hung up on after being "transferred". I have now been told it will be submitted to the "back office" for review and I have to wait 5 days for an answer. I am thinking there should be some type of class action suit against this company for purposely screwing people. I am guessing I am not the only one they promise one price to then charge them much higher rates.
I switched to Direct TV in December 2015 I was told I would receive a 200.00 gift card in 30 days for switching. Well that has not happened. I just want the gift card I was told I would get. The person I spoke with is Alexandra. AG113Y
A technician came into my home on November 12, 2015. He broke a piece of my furniture. I was approved for damages. I have been getting the run around every since. They transfer me from one person to another. The one that caused the problem never reported it. I am so disappointed in directv!
Today I called DirecTV customer service line after several fails through long holds or disconnects to dispute my cancellation charge. A couple of months ago I called to find out when my contract would expire. I called again the following month, and was told the exact month the service would expire. I waited 30 days after to transferred to another cable company. Shortly after, I received a bill for what I assumed was for equipment. I called in again. I was transferred 3 times after waiting 58 mins, I hung up.
Today, I called DirecTV 1800 number again. Spoke with one young lady for 10 mins, was then transferred to another young lady after 20 minutes, spoke to this young lady and she acknowledged some of the times I had called in to inquire about cancelling my service, however, she stated I stilled owed a early cancellation fee. I then asked her was there any way I could submit a formal complaint.She stated she was not sure. I was told to hold for her supervisor, after one hour and still counting, I have yet to speak to a supervisor or be given any contact information to submit a formal complaint, and like the other calls, I have been placed on a wait that I feel is meant to exhaust me to the point I hang up.
To give DirecTV all close to $200.00 for services I did not receive is not only unjust, but money I can not afford to liberally throw away. I called into your office several times to inquire about my cancellation. Was given a date I could cancel with out being penalized. Cancelled when I was told I could only to be hit with early cancellation and a bill for usage when I was already receiving services from another company.
I would be beyond grateful for a answer, or at least an acknowledgment of my due diligence to discontinue to my service with Direct TV with out breaking a contract to avoid the penalty.I am single parent with two children in private school. I can not afford any extra expenses.
My Direct TV equipment broke down. I have been a customer for 11 years. They said they will have someone out to service the equipment in 6 days. That is absurd. I am cancelling my service immediately.
Called DirecTV customer service dept. on October 05,2015 to cancel service reason moving, I was said the service was cancelled and a technician would go to my new address to check if service could be transferred, the condo position did not allow the signal and I was told the account was cancelled and closed with 0 balance, since the service of September was paid. I am receiving bill from DirecTV for early termination fee and for the month of October. I need this account to be closed, please advise. I called back in November asking to send me the address, never sent originally when the account was closed in October, where the equipment should be returned and again i never received the information with instructions to where the equipment should be returned.
I am sick of poor service and high bills each month. DirecTV was good now it sucks. How do I get out of this? I spend more than $73.49 a month, so in my opinion DirecTV is a total rip off.
Cancelled my service with direct tv 3 months ago. just received a bill charging my visa card for 2 movies I watched 3 years ago. How can they get away with stealing money from people. I am sure I am not the only one this has happened to. If I had not payed why would you wait 3 years to bill me. Something is wrong with this.
Hi, I'm not sure if the DirecTV corporate office can help in any way but I'm being billed a cancellation fee for an agreement that was broken. When ordering this service, I was given a price which I agreed on so I switch from Cox to DirecTV. I only paid that amount once and after that the price went up. My husband called the complaint number several times to get this fix but they never fixed it. I made payments and never given the credit that they told my husband either. I didn't pay Novembers payment and it got cx. so my husband called them again and said we needed to talk to Century Link. But it isn't Century Link but instead DirecTV. Now I'm getting a cancellation fee of $380.00. I didn't break any agreement I made. I agreed, on a recorded line to pay $90 a month for TV and phone service together and that was never done. I'm so upset with DirecTV for not being truthful.
I have been a customer of Directv for over ten years. Since I downgraded my service to a less expensive package I have had a recurring issue with the so called "screen saver" interrupting programs that I am watching. The "screen saver" pops up every two hours and produces the Directv logo which can only be corrected by pressing the select button on the remote control to get back to the program that I had been watching. I was told by the support department last year that to resolve the issue I needed to upgrade my receiver's as the problem was due to the old equipment and they did not have a resolution for it. I agreed to upgrade and was sent two new receiver's and attempted to install them and discovered that they would not set up. I advised the support department of the problem and was told a technician would have to come to my home to correct the problem. It took two weeks for the technician to arrive. Upon getting the receiver's to work I specifically asked the technician about the screen saver issue and he indicated that he had never heard of such a problem. In fact his receiver had never had this issue and assured me that the new receiver's would resolve the problem.
As I watched programming later that day I discovered the same problem was still occurring. I contacted the customer support department again and described the issue and was bounced from one person to another with no resolution. I requested a supervisor respond and was told there was no one available. I continued to insist that someone other than a support representative respond to my issue. I was finally connected to a supervisor who advised me that all of Directv receivers had this "screen saver feature" built into them and that all of the customers had to push the button every time it activated. I know this statement is not true as many of my neighbors and friends have Directv and do not experience this issue. I requested that I be transferred to a manager or superior that could more effectively speak to the issue. I was told that no one was available and they would have someone call me back. This was two months ago and so far no one has contacted me and the problem continues. It appears that Directv has retaliated against me for downgrading my service package.
I was a customer of DirecTV for almost 10 years. I was never late on a payment or had any problems, never had a single DirecTV complaint because you were in a bundle with Verizon. The week of Sept 14th, I canceled your service and spoke to both Verizon and you. both confirmed that I was cancelled and that you would be sending me a box for equipment return. I called today when I received a bill from you. When I called to ask why I was billed, I was told there was no record of me ending your service. You could see however that I ended Verizon service. Your manager Denise #100812467 said that it sounded right that I stopped service but if she didn't see a note in my file, then too bad, I owed the bill. I will NEVER go back to you, and I will go to every review spot I can to let people know how you treat a long time customer. I hope this very small bill that you sent me is worth losing customers and the respect of the community.
I received change in DirecTV billing from $42 to $76, when I called to ask why, the service agent only took notes to document but could not resolve. Ask for Manager, Yolanda got on the phone and explained that I had been given a promotional discount for the first year and I signed for it. I stated I had not and the promotion that was to continue was because when initially signing up the phone agent told me I would have a select channel on the Basic package which was not true as the technician completed his install and turned on Direct TV system and the Channel was not on, he called support and they indicated it was only on the Choice Package. Here I have a Coupon, a technician who just drilled holes in my roof to install the antenna and they are telling me I have to opt for the Choice Plan, in which was to be reduced by the again Manager on the phone.
Now I see this was a temporary thing, and now the cost is $34 more a month with one year left. Yolanda, kept talking down to me by continuing the conversation, "Darrel, you realize, Darrel, you signed, Darrel you agreed" This is not a conversation but a black female that used her gender and race as she has in her own family environment to control a situation while avoiding resolve. I want to hear from someone with logic, I want Yolanda to be removed from the supervisory staff along with a letter of apology, it will only get worse if DirecTV does not take care and step in and view this matter.
i was trying to pay my past due account of 134.00 and my card was declined because I forgot to transfer money to my account before calling to pay the bill and only 60.79 was taken out of my account towards the bill. Then, I called again and payed 74.00 toward my past due balance and they still refuse to turn my service back on . My bank said the 60.79 was taken out of my account and I also got online and it showed the 60.79 was taken out of my account and also, I called my bank and the teller told me that is was taken out of my account. I called and talked to your representative and they are saying that it was not taken out of my account and not showing on their side. So here is my complaint and would like my service to be turned back on .
I ordered for 8 tvs. 1st occurrence att forgot to schedule installation they took 100.00 of my money. I called they found their error and schedule me for 8 tvs again. the tech came out and advised me I could only watch 4 tvs and only brought 4 boxes I had to pay 459.00 again. they then scheduled direct tv to come out I had to pay 534.00 again for Direct Tv and they still only set me up for 4 boxes when i called she said they had to reschedule me to add 4 hd boxes and 4 genies. Now they can't seem to get my order correct and they have taken over 1,000.00 dollars. I am so pissed they have taken all my money Nobody can seem to do any thing about it.
I have a four unit apartment building in Detroit Michigan 48207. There are seven satellite dish attached to the building building and some installed on the garage roof. DirecTV equipment has caused damage to the roof and building structure, bricks are falling from building, leaks, coupled with garage roof leaking. I'm submitting the matter for corrective actions by your company. I want the equipment removed and repairs made or I am filing a complaint with DirecTV corporate offices!
Not happy with the DirecTV channels that are not on, all the sports that I do not watch and all the jewelry channels that's are on not what I signed up for. I loose my picture all the time I am very unhappy with your service its a ripoff.
I have been a direct TV Customer since 2005 About 3 months ago i discovered that direct TV was over billing me they were charging me for two receivers at 10.00 per receive for two years but i only had one receiver. After four calls and hours on hold they agreed to issue a credit to my account It never happened so i called the today spoke to a supervisor who informed me they will not refund the 24 months of over billing but she offered me 20.00 Total credit on my account. Do i have options yes i do.
I cannot believe that tasteless commercial Hanna and her horse. Despicable. An insult to woman everywhere. And I'm not even a feminist. Take it off the air and save what's left of your dirty reputation. What the hell does that commercial series have to do with a cable provider at all. Poor marketing.
I was on a month to month service after my contract had expired with Directv. I was not told in Feb 2015 I was in a 12mos contract. I was given a discount becuase of nuerous billing issues and a 3mos free service HBO and other premium channels. The rep stated I would be able to pay month to month and end my cintract anytime. I was very specific on that or I would never have kept Directv . I asked Directv to pull the call on my account for 2/24/15, information can easily be verified. This type of issue is why I now choose to end my service with Directv at the end of the month. Billing issues has plagued my account since the second year. I only want a company that is honest and bill me for services rendered. The customer service rep had to be seeking a quota to fill but I refuse to be held hostage because Directv can't keep up with their competitors.. DO NOT CHOOSE THIS SERVICE WITH THIS COMPANY. BEWARE !!!!!!!!
Called to cancel November 2014 directv service, was offered to suspend service for 6 mos. I refused because I was not sure when I would need service again and directv kept pushing the 6 months suspension with the loyalty bit and all the great benefits that comes with 16 year customer loyalty perks and how they would remind me before my 6 months was up to see if I needed extend the suspension. I explain to them I was moving to a different state, was not sure if that would work for me and did not even have a new address, they assured me being a loyal customer they would get me going at new location when I got ready even with a new box, since my biggest complaint was having a dinosaur box. SO I TOOK the offer to suspend service.
Forward 6 months. NO 6 month reminder notification. Got bill for 82.00 immediately after 6mos suspension was up, not 30 days after the 6 months for service they claim was turned back after the 6 months at the old location in Texas where I use to live that do not exist anymore (moved house) and the equipment/box in a storage in another state. Called about this, the only thing they can do now is disconnect the service, WHAT! ( service that is not ON at all) And send a kit to return the equipment/box to them in 21 days. Called DirecTV corporate office to file an official complaint, no answer!
I tried telling them my place was not ready and s/b in 2 more months and just needed to extent suspension. Well, a company as big as directv do not a plan to extend a suspended service. Really? Now, I have more problems than it's worth, must go looking for their dinosaur box in storage in another state when I could have been done with them If I could have just cancel in November 2014. Also, was told I did not have to pay the 82.00 and they have cleared bill to show 0 balance. I asked about the credit where I had overpaid on my acct and they say I do not have one. Now, must call billing to figure that out. This day and time people do not have what people had years ago, compassion. I don't believe these people care about our concerns, just another day on the job for the pay check.
I inadvertently switched checks between you and a credit card company. Instead of spending a few minutes of staff time and a postage stamp to return the check to me, I received a cancellation notice. Since I didn't receive the returned check, I wasn't aware of the error until receiving the cancellation notice and the following occurred. You still haven't received the past due payment - in 19 years with your company I would bet our payment hasn't been late 5 times. You cost me $5 for your late payment fee, $4.18 fee from the credit card company, and $15.00 to stop payment on the check (by the way - where is it?. You cost me the time to figure out the source of the problem, including time on the phone with your representative, who I could hardly understand.
This is the second major disappointment since we renewed your service about a year ago. We were told we would have wireless remote genies, but when the installation crew arrived they said the wireless units were not yet available in our area. We were required to pay an extra $50 to have the antenna installed at ground level, instead of on the roof where I couldn't reach it to remove snow.
I used my card to pay on someone account after they end there service you thought it would be right to charge my account for his final bill. I explain to you that this was not my account and they pretty much said Tuff sh** and kept my money. This is theft and if I could I would press charges for theft because a normal people who takes money off other people card without permission is considered theft and one day you should be sued for it. I turned it into my bank as a theft. If u people want to get I hold of me to make this right. I will tell everyone how direct TVs fuck me out of my money and I hope my bank sues if you don't get hold of me thanks mike
After many years of using Direct TV, and paying ALL my bills, I decided to use AT&T Uverse and changed over. I had no problem disconnecting. I paid all my bills in full. I sent in the cards from the units as directed by Direct TV. I received a few letters from Direct TV trying to get me back, but I have decided to stay with AT&T. After disconnecting I received statements indicating a 0 balance which were correct.
Yesterday, I received a bill from Direct TV for 3.99. They charged me for a pay per view charged dating back to 2007. I called to complain about this charge but the customer service person said only billing could help me with that. I called the billing number and got an automated voice. This did not help. So I am writing to complain about this. This is ridiculous! If you insist on charging me for an eight year old charge. I will need you to send me a record of ALL my charges and payments for that year. Account number is 38075316 It is only $3.99 but it's the principle of the thing.
I had to vacate a house that was sold and called to cancel my service. I was talked into suspending for 6 months instead. ! was told after 6 months I would be contacted and then either send back box or call for new dish installation in new location. Sounded good, I was moving and this was one last thing to worry about.....I thought. I was contacted at the end of the term and told them I would not reconnect and they said no problem and sent me a box to sent my box and remote back. This was my third location with DTV and I was still happy. Then 2-3 weeks later I get a bill for a half month...$63. I called twice to get this corrected and the help doing so was terrible. Even the two managers I demanded to talk with. Finally sent in a written complaint weeks ago and am still being harassed. Three automated calls today Sunday 4/12/15 already. The fools are also once again sending me all the monthly promotional and regular junk mail one gets when they really do have an account. This is one company that I have really lost all respect.
I haven't received any bill yet this month and my service was shut off. I called and spoke with someone and they spoke with their supervisor and said it was ok to turn the service back on due to the fact that we never received any bill or notice saying it was Guna be shut off if we did we would have paid it. We agreed to pay the $61 by the date they offered and two people said it would get turned on today and as long as we paid the $61 on time they would not interrupt service. They transferred over to another department to get it turned back on and there they could not do it. after 2 hours on the phone the lady said her computer froze and we had to hang up and call back again. We called back again and spoke with someone who said they could not turn the service back on today and she didn't kno what the other person was talking about. S
he said she had to transfer me to someone else.....now I'm on my 4th customer service representative....there the guy said there was nothing he could do and when asked to speak to his supervisor he would not let us. We have been a customer for over a year and a half always paid our bill and he didn't care when we said we wanted to leave. Very disappointed this was all over $61 and they kept pushing us from person to person and each person said something different. The first person said it was ok to turn back on service and even okayed it with their supervisor! U shouldn't promise something to your customers and then say otherwise! We wasted over two hours on the phone. Completely disappointed! Would never recommend them to anyone! Even spoke with my brother and he is canceling as well!
hi i am very upset at you I had a problem with the image grabbing two months for about a month and a half and was told I was going to get a loan and you gave me nothing till the moment Apart from this end my contract with you and now I have two months are charging me the HD and think it's not fair because if you increase the collection but to us as customers are the most complete harmed if not under anything with you I 'll change them with dish latino HD give away my #account is 69882195. hope to receive feedback soon in writing and in Spanish please oh otherwise I will have to cancel my account thanks .
A returning customer from previous year expecting a better services from the last time which wasn't so as we had began our services that we had noticed that our bill had increased and less customer service meaning that they would deliberately ignore some things such as rebates discounts freebies as such and that I had filled a complaint against them to cancel our services which was also ignored . If they do not recover from this then we will definitely cancel & demand a full refund and that I don't mean a debit card that i do mean a money order or a cashiers check.
WHY are these people still in service. and what do you have to do to try to make that happen. And the worst customer service that ive ever experienced in my life, if I ever get cable it wont be thru direct that's scary...My daughter is 23. I feel like pulling my hair out of my head, and nothing go resolved. just last month my daughters bal was 10.00. paid it on 15/2/2015.. today shut off her services 3/3/2015 because of 121.25 unpaid bal. For what we don't know. I swear my head hurts so bad I hope I didn't just cause a blud clot have cerosis stage 4 I never felt this pain in my head ever. how do you sleep at night even the employees they see. or maybe they are just retards.
Direct TV is the epitome of horrible customer experience. I signed up for and scheduled an appointment on line. Tech they sent never showed and lied that he came to my home. Took off a whole day and nothing happened. They refused to send someone else back. Took 5+ hours on phone after 10+ transfers to get order rescheduled for next day. Tech showed 2hours later than they had promised. 1st thing he did was to try and up sell me. Then he stated he had to go meet another tech for a piece of equipment and promised to be back in 15mims. He returned 1.5hrs later. Then he said he had to leave again and will be back again in 15mins. Called the office to report and was promised by a supervisor named Solomon that a tech supervisor was going to call me in 15mins. 4hrs later, I'm still waiting for the tech and the call. NO ONE SHOULD EVER DO BUSINESS WITH THIS COMPANY. They have no respect for you and/or your time.
I no longer need Directv and tried to cancel. They say I am not an account holder yet the billing comes to me and the payments are electronically transferred out of my account. The 'account holder' is the ex-husband and I have to have him cancel the account!!!!
Directv says they will continue to debit my bank account even though I no longer want or need the service. No one can help me there and it is the same crap - I am not the account holder - so sorry. I can contact the ex to have him do it or make me an account holder. Do not get Directv!!! Cancelling is a nightmare.
I have been a customer since March 2001. I have decided to upgrade my equipment. I have called at least 4 or 5 times and have been told different upgrades each time. On 10-24-12, I called and spoke with LaVonda (not sure of spelling). I was interested in upgrading to the Genie. She quoted me a price of $49.00 for the Genie and 49.00 for installation. Along with the Genie, I would get an HD DVR, and 2 HD Receivers. She stated that she made notes and I would have 5 days to decided. She gave me a direct number and a pin. I called back on 10-26-12 and spoke with someone. Unfortunately, I didn't get her name. She stated she could not give that upgrade to me. I asked to speak to a suppervisor. Her name was Lindsey. I believe she was in Georgia. She also stated that the upgrade was not something she could do.
My question is: Why do I get different quotes and answers everytime I called. I am frustrated also because I have been a customer for so long and I don't get any sense of appreciation from your customer service people. The only one that I felt appreciated the fact of being a long customer was LaVonda. Now I find that she mislead me or worse. She lied. Local customers should be able to get some of the benefits that new customers get. I really don't know how much longer I can stay a customer of Direct Tv
On August 12 2012 we refered a friend to directv.Thought we did everything they required and was told we would get our 10 dollars in bill credits in 6-8 weeks.When the time came around to get the discounts it wasnt on the bill.Called about it and they said there was no record of it.Stayed on the phone two hours today nov.5th and talked to six different people.The last one was suppose to send an e-mail stating we would get this months bill credited.That was 3 hours ago!Starting to wonder if there will be NO RECORD of this either! We have loyal customers since 1994
Oct 2 called direct tv after 2 hours on the phone, transferred multiple times nothing resolved. Would not allow us to speak to a manager or send someone to our home. Person we spoke with wouldn't give name tags or badge and id#.
We have been n with DirecTV for 10 years or more. We wanted to get the option to see it are recording in the other room as advertised we received a different answer from every person and with who denied someone to come out when they told us there was an issue with our box but now we need a different part.
We've had a few issues with DirecTV name tags before however we still was stupid enough to remain loyal customer and got us nowhere we pay our bills and follow up on our promise to pay but we are not getting what we are asking for and we are not asking for more than we are entitled to as a customer in this economy you cannot afford to lose customers. But apparently you will have to learn the hard way. You need a lesson in customer service before your company goes under an all your workers are in the Food Stamp line.
We unfortunately will be looking for another service. We found we are still paying for something we asked to be removed. More than once
when i was being set up, i was told korean channel was included in the set up but to call and have it removed, the tecnition called and removed it and i also called to have it removed. i am still being charged for something that i have cancelled. when i was set up i had the tv in a temporary location until i had the living room floor finished. i was told by the tecnition when he put the cable in the living room that i counld just move the tv myself when i was ready, there is two cables from the wall where it is now and only one in the living room.
i was told t will cost $49. to have a tecnition to come back and reset up everything if i want to move it. my complaint is that i am being lied to constantly and being charged for services that i was told i will not have to have. is there any way of canceling this service with out hurting my credit if i can't get these two issues resolved?
I am an onsite property manager and they have INSTALLED several satellite dishes on our building which has been made against policy here. They never asked for permission and drilled into the building (bricks) we allow ONLY non permanant stands ONLY!!!! We need these taken down and damage fixed!
This was so tasteless and petty. Where is PETA when you need them? I can't believe it's still being aired round the clock. The small dog taken by eagle commercial by Direct TV should be pulled from the airways and the creator should be fired and never hired again by anyone! How is this funny in a world where animal abuse is widespread and people continue to be so violent. We don't need more violence we need less. Direct TV you disgust me with your advertising!
Direc Tv are the biggest scammsters over any other cable company. The government should shut them down! Put those bastards out of business. They don't let you know you are paying for up front. They give you at first all these unnecessary things that you don't need. Also, they don't tell you when you initially sign up for their service what this or that costs initially. They are idiots! They insult the intelligence of us Americans. When I find out the correct governmental agency to make a complaint, I certainly will!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1
I have had direct tv for exactly one year now. We pay to have a premium package and your company has treated us like complete garbage over this past year. I have never been so dissatisfied with any service of any other kind. I have been overcharged at least three times, signed up and charged for packages I did not even want or know about until I was billed.
The worst thing yet was the fact that i referred my father to direct tv to get the friends and family discount. When I asked the gentlemen on the phone how to receive the discount he said, " I do not handle that you have to call a different phone number." Then when I called the other phone number, I was told since I did not give the first gentlemen my account information I was no longer eligible. I explained my situation to a third party and he said that we should be a shoe- in because it was not my fault since I had personally asked as I was setting up my father's account.
On my fourth call, I was told that I would not be receiving it and there was nothing else he could do. Even after that we had yet ANOTHER problem with your company. Our master dvr box that we have in the bedroom broke out of nowhere, we called to get a replacement and they sent an HD box instead of the master DVR box that we have in the bedroom. We must have told the woman on the phone five times which box we needed (and still got the wrong one). We pay for whole home dvr and because of being sent the wrong box could not record anything for almost two weeks. I feel our bill should be prorated accordingly since it was no fault of ours.
If nothing is rectified by this complaint I plan to take my complaints as high up as I possibly can and spread the word on how terribly disorganized and apathetic your company is. Already, I have talked three people into not to renewing their contracts with you after they heard about the copious amounts of issues we have had. We are looking to cancel and go any other way because it cannot get any worse than dealing direct tv.
Also, my dad, whom i refereed, AND GOT NOTHING FOR can record in every room and we can only record from the master box. I am not sure why he got such a better set-up than us, but I have never been so disappointed in a company before. My father and I both plan to cancel services with you and I will continue to try and save others from being roped into your lies and incompetence. You should be ashamed for treating high paying customers so badly.
My next call is the better business bureau unless someone can fix this mess. I look forward to getting this straightened out as soon as possible. I'm sure you can understand our frustrations on the matter, and any adjustments to our bill, and receiving the friends and family discount as I was promised would possibly keep us from cancelling.
It's unacceptable that DirectTV allowed TW Cable to cut an exclusive deal with the LA Lakers to broadcast games. I realize that the Lakers had a hand in it too but I'lll be cancelling by Direct TV service. Say goodbye to mt $225 per month that I pay you. it's a shame since I like most everything else about DirecTV but the Lakers games are more important. Why they would blackout the LA sports scene I will never understand.
Have been a loyal customers and you guys are dragging your feet with DirectTV's Lakers broadcasts. It leaves us no choice but to transfer to Time Warner if not resolved soon, as more upset customers every each day switch. Other cable companies have come to an agreement so hurry and settle please.
Okay this thing is going too far. Initially I was willing to give DirectTV a chance to negotiate a good price. We are like 6 games or more into season and still no agreement. I have gotten very frustrated and discouraged. I am seriously thinking about going back to Time Warner because of this. VERY UPSET!
I'm a five year customer whom is older than dirt and I'm trying to return my 3 receiers ,however your policies and less than receptive employees has made this rather simple procedure , a nightmare.Over a week ago I told one of your representatives we would be moving on the 14th of nov. and I wanted to return the equipment like a good little employee he tried to talk me into taking it with me, as I have other issues with Direct T.V. I informed him I wasn't interested . Now I could go on about he said she said etc , BUT THE BOTTOM LINE IS I'M THE CUSTOMER HERE AND YOU AND YOUR COMPANIES JOB IS TO FACILATE MY REQUEST AS QUICKLY AS POSSIBLE!!!!!!!! I need the boxes here by tuesday as our movers will be here wednesday our furniture will then be stored for a month until our new home is ready. I implore you to please get these boxes here by tuesday or give me a place I drop off the equipment You have installers driveing around here all the time. My whole 5 years with DIRECT TV has been a love hate relationship please lets end on a somewhat positive note. Thank You for your speedy resolution of this matter
I have automtic bill pay set up with your guys and my bill was taken out on time and then two weeks later another amount was taken out from directtv.
When i called to question this they said that it wasn't showing on their end and that they didn't believe it was taken out. So i was told to fax in my bank statements showing it which i did that same day and they told me it would be taken care of in 10 days.
Well today is day 11 and after talking to DirectTV again i was told that it hasn't been reviewed and they needed to verify that the money was actually taken.
I sent in documentation from my bank, i'm not sure what else they need to verify and why it's taking so long.
Money was taken from me that i need to pay other bills and i think it's ridculous that it takes so long and that its still going to take longer. I want my money back ASAP!!
This is a company that needs to be put out of business because of their unfair business practice.
They took the amount out of my checking account without my permission in the amount of 197.30 the amount approved was 96.25. I am talked with 5 different people from Directv to get this resolved with no results. They have refused to put it back in my account. I have called back and cancelled my service with them and reported to the NC Attorney General Office not that anything will be done if not I will call TV station 5 on your side. I have never been treated in such a rude disrespect way. They owe me 101.06 they took from my account without permission. We as consumers no longer have any rights and businesses that you trust with your info can take advantage of you and do not to answer to anyone. I plan on anyway I can putting out negative info about my treat by Directv. Thanks
When I signed up for direct tv 6 months ago, I was told that when I moved from my Summer place to my winter place they would install a dish and make all The changes changes free of charge. I called to have the move made so now They want to charge me $118.00. When I asked to speak to a supervisor I was transferred to An answering machine. The rep I talked to originally told me the sales department didn't know what the other depts. charge. I said that means customers are lied to right from the beginning. He stated no that each department Is separate and the others don't know what the others charge. I have Not received a call back from the supervisor yet. It's been several hours.
I got Direct tv through century link as a bundle package in february of 2013. From the start I was lied to and my service was terrible. At first I was told i get get tv in my bedroom like i was getting dish network they said no problem. I explained to then that i was going to be having surgery soon and I needed tv in my bedroom. they said they could do it. Well the tv in my bedroom worked but i couldnt change the channel, I would have to get out of bed and go to my bedroom door to change the channel . I also was having trouble with the picture almost every night my screen would get white then a message would show saying acquiring signal then I would have to wait till the picture got back also the voice wouldnt be on and if it was it wasnt in sync with the show. I feel that my disconnect fees and all my payments should be terminated due to bad service from the beginning of the time I got direct tv. I am on disability and on a tight fixed income . I thought I was going to get good service but I did Not. Would You pay for something that you had trouble with from day one. I thought direct tv was a good company.
Nickolas Tafoya Sr.
Hate to write this kind of thing, but just a warning if you are thinking about subscribing to DirecTV. Check out internet sites by Googling with phrases like DirecTV complaints, reviews, lawsuits, problems, etc. It'll open your eyes, My experience includes lousy service and the worst telephone consumer experience ever, I think - its advertising aimed at slamming cable is ironic. Cable isn't a lot better, but this is really the pot calling the kettle out.
My latest experience is, after I canceled, returned receivers and cards, and paid my final bill, they sent me a bill for two movies I supposedly orderd on PPV five or six months ago. I did not order the movies, and rather than sit on telephone 'service' for 45 minutes, I'm just going to pay the bill and do what I can to warn others. Better Business Bureau ratings for these guys are among the lowest - check it out. Just not worth the hassle.
I'm not putting my name down because I suspect they will send more bogus bills.I wonder what kind of financial straits they must be in to treat customers the way they do. Shame on them.
Directv shut of mt service because I did not pay a bill. I payed the past due portion of the bill to keep my service active. Then 2 weeks later they shut me off. I think I go back to time Warner. Plus I noticed charges for items I did not authorized.
I cancelled my service with DirecTV after they tried to charge me $300 to transfer my services after I moved. I was not willing to pay that, so they sent out a technician to verify I could not receive service in my area to waive the cancellation fee. While the technician was at my new home, he stated the reception would be spotty and if I wanted to I could pay him $100 under the table to put up a dish, instead of going through directv and paying the, $300. I was not comfortable with this because it was not a guarantee it would work and made me feel very uncomfortable. I called on march 20th to cancel and a representative assured me I would not be charged the $60 cancelation fee.
I made sure to verify with him that on my final bill I would only have to pay my prorated cable service amount and not the cancellation fee. I called today about the fee and the manager Nicole and she told me she could not remove the fee eve though Parker said, and the conversation is recorded where he said it, I would not be charged. Then I asked if they could sent out another technician to verify I could not get service where I live and she said my service is already cancelled that I did not have that option anymore. I was not aware that this option would be voided after the service was cancelled. I am very dissatisfied with directv and believe they should honor what their representatives are telling customers.
I just cancelled my services with Direct TV and they are charging me a fee about 300.00 I have added a new service dvr in March 2012. Fron day 0ne , I complained to them that I have trouble with the pictures on certain channels or programs .The pictures are unsteady, just like playing a dirty disc. Someone came and tried to fix it but as soon as the technician left, the picture was the same, esp if I am recording. So I phoned them and told them that problem has not been resolved. So the tel . operator said that they are working on it at their end. I did not call them again because went to
Chicago, came back to vegas then left again for a month, so I couldn't follow it up because I have to be home for them to fix it. So when I came back in May, I called them about the problem they the said, they couldn 't detect any problem . I called everyday, they said they are trying to fix it at their end. I asked if they can send someone to fix it but the girl said that there is nothing wrong with my system but maybe in my neighborhood, "they might have a certain equipment that 's affecting the reception of the tv. They even gave me a free month HBO, thinking and hoping that the problem would disappear in time, I accepted the offer as an apology! Days and months, it's the same. I tried to call Direct TV recently but it's always been busy, and I can't stay on the phone forever, I work 7pm to 7am, graveyard... so I get tired waiting on busy signals. So finally I was able to get through and I was so frustrated that I cancelled my services with them. They offered solutions but I told them that I was asking before if someone can come over and fix it but I was told there is nothing wrong with my converter or dvr .. and now that I was cancelling their services, now they are telling me that they are gonna try to solve the issue. But I told them I was done with them ! So now they told me that I will be charged for the breach of contract, but I told them that I refuse to pay for the fee because in the first place, I was already dissatisfied with their services. I still have their converter, and the dvr, and I will return it soon . the dvr should contain the poor pictured programs that I recorded. will they be able to review those programs as proofs that I still was having the problems?...... I hope you can help me with this.
We had Directv come and install their satellite dish as we decided to leave Dish. Right after installation the dish kept trying to search for signal with error codes. Directv sent out a service tech and he fiddled with some wiring and said problem solved. Then we lost signal again about 1 week later and they had to come out a 2nd time and they replaced a fitting of some sort. The signal again was lost later that SAME evening. Another call to Directv and they send another tech out and he said the previous tech was lazy and put a fitting in wrong, so he fixed that and said we were good.
Then 1 1/2 weeks later we again lost signal and when I called to complain I found out the tech wrote we had "bad wiring" which in fact is a lie...our wiring is fine, the tech specifically said it was the fault of the past tech that caused the problem. Now they are sending out another tech but I'm wondering if they aren't coming up with a "wiring" excuse to get out of admitting they can't do the job right and putting the blame on us so they can charge us for tech support.
I found they had agreed to a s14 million dollar settlement for deceptive practices in late 2010.Â One of the agreements was that they can not charge a cancellation fee on a consumer who cancells because they can't fix a recurring problem. I made a copy of that article and I plan on showing that to them when they come for their 4th visit with a 2 month period. If they can't make this right I will not pay for cancelling the service. I can for starters report them to the BBB and the Federal Trade Commission and just keep going down the line. I am not letting this go.
I hope this letter helps out the next person...or possibly help me with a resolution to my problem. Thanks for letting me vent.
I ordered Directv March 2012 I was told my the agent my bill would be 35.99 a month for basic service and I have a welcome letter with the information printed on it. On November 26, 2012 I called to talk to someone about my bill, but it also was the second or third time that I had spoken to someone about the bill being so high (106.70) this is almost 4x what I was quoted my bill to be a month. There should be some type of law against this, Directv should be made to honor what they tell a customer. When you call the customer comes out on the bottom or lose their service and even then if you don't keep the service you are hit with an early termination fee which is 300-400.00 What is this world coming to?, when basic tv cost more than it does to heat your home. Everybody on directv end is speaking from the same script they are not trying to help all they want is the money even if you don't owe it.
The sales rep told me the DVR/HD was free and that my monthly bill would be $29.99.
The bill was $49.99 with my "Rebate". When I complained I was told the DVR/HD was not free.
I asked them to remove it and I was told it would cost me $160.00 to have the box changed out.
I told them to cancel my DTV service and then I was told it would cost me $350.00 for "Early termination fee".
I said I'm not paying that and they said they would take it out of my credit card account.
I told them they were not authorized to do that and they said they would as they have my account number on file.
Naturally I closed my accounts and notified my bank of this threat.
I think they breeched our agreement by lying to me and refusing to make it right.
my cable been off since august 2012 they decide to run my friend credit card that they had on file for a while in november total 565.95 only gave 160.00 back and wonder where is the rest. i have been calling sine the incident happen talk to to many people and getting different story so they won't repay him. tbey were quick to take his money but not yo return it. they call them selve collecting the remain balance adding it up on line equal out so no money to be return.
no on gave them permission to run my friend card he is piss off because of what they did . Now they have a law suit comimg now
Direct tv is a crarpy television company. After 3 months I called to cancel the movie channel s. The lady says we have a special movie deal . If you buy one Ud get the other one have off. So i take it. But when I get my bill it's 115 bucks. I called and cancelled all movies and brought the problem up. They said we may have promotion program s for you.. I'm like okay. The lady then gets on the phone and says there none at this time and we can't do nothing for u. This company is a piece of crap. And I'm seriously think bout cancelling my contract with them and taking Netflix!
Sensiroly the pissed off direct tv costumer
When I moved into my recent condo I was told that cable television was an amenity. I enjoyed this amenity for 13 months and it was suddenly shut off. I called the 3rd party (Access Media) who had initially created the account for me and was told that Directv had shut off the receiver siting it as a delinquent account. Representative Claire with the 3rd party company advised me that they started service on a receiver that did not belong to me and had finally caught the error and issued a shut down. I informed her that it wasnât brought to my attention before and I would like to continue receiving service she informed me that I would have to purchase new service and pay for installation.
I mentioned that there already was a receiver in my condo and I would like to just transfer my service to that one, she advised me that I would not be charged for the Directv error and that I would need to return the receiver and set up new installation to enjoy cable television. I asked her about some specials rates that she could provide to me and was offered a start-up package that includes a HD DVR Genie, The rate quoted for this device? $199 staring at an offer I received in the mail I informed her that I could receive that same receiver for free if I start up through Directv.
Directv took money out of my checking account without permission. i suspended my service about six months ago and discontinued my automatic bill payment to my account so my services just started back on the first of November and so i guess the decided to take the payment out of my account without letting me know when and how much also they increased the payment without my knowing. They have took all my trust away from giving companies my account information and the have committed fraud from a valuable customer. I don't recommend anyone to have services with directv because they are rip offs.
To: President of Direct TV Â Â Â Â Â Â Â From : Jim Takeuchi
I was requested by your customer service rep to write this memo to describe my situation;Â As I received the phone call by CBE Collection (Ms. Lili) regarding $63.28, I called and spoke with your Customer Service person on Sept. 26, but her explanation regarding $63.28 has not been cleared enough. I never received any bill of $63.28 from Direct TV before, yet I received the phone call from CBE Collection agent.
I always have paid my monthly bill through Verizon (I participated in triple package deal such as Internet, telephone and direct TV) on time and therefore I am very upset about your approach to treat loyal Customers like me. I am not in the position to pay the bill until you explain the entire situation adequately and apologize me for such behaviors and actions. I am looking forward to hearing from you.
E-mail address; firstname.lastname@example.org
I had trouble viewing recorded programs on our 2nd receiver and I called in about the difficulty and was sent a new receiver. Upon getting the receiver I connected it and it needed to be setup. The setup requires information I do not have or know and two (2) technical support advisors would not help me because they said I was not an authorized user. I informed them that my husband added me to the account and their response is yes but not as an authorized user to the account. One mentioned that this was a new policy. I told them I would believe that if I was added to the account my husband would have meant for me to be an authorized user. When asked if any notification came out to the customers of this new policy both agreed that it was not sent to customers. This is not a good business practice period. I have been on the receiving end of company changes where customers were not notified and guess who gets to listen to the customer BITCH. You got it the lowest paid employees of the company while the top guys making the policies and bringing home incredible amounts for their salaries make the customer service clerks life a living HELL. I am not IMPRESSED with a company that treats their employees and their customers with so much disrespect. I hope you get treated the same way you treat others. Happy Holidays.
P.S. Itâs not rocket science to know that the account shows you sent out a new receiver to us, so anyone calling in to have it activated would have to have our account information as well as an account with DirectTV. I could see it being an issue if in fact someone called in to activate it and there was no record of a new device being sent out. Once again itâs not rocket science to figure out if someone would have been illegally trying to activate the product. Thank you for a wonderful morning spending more than 2 hours trying to activate the device you sent to me.
Far as investing in company that treats customers and employees this way, thatâs not going to happen. I would imagine the Federal Trade Commission would be interested in Your business practices.
I call direct tv back and they said my bill was 89 a month I had no idea that they had went up on my bill no one call email they just took upon themselves to up bill. I told her I just made two payments in dec but I'm cable will be interrupted if I don't pay 93 by dec 26. I was mad as a customer because no one explain to me how much the original package was due to I had the promotion package at the time.
How Fo they no if you want to keep that same package or not without your we're about so now they want to cut service off because they made mistake as a customer they should not a bill off since no one never contacted me didn't not know that they can pick your plan an add more to your bill without acknowledge.
I has been a customer with Direct TV since the year 2005.I have been experiencing financial hardship since my illness of the year 2010.After evaluation my situation I decided that I can no longer afford the direct TV service anymore.I spoke to direct TV Representative and requested the termination of service. I received two boxes from direct TV to returned their equipments, which I did.I told the Representative I will pay them as soon as possible.I always use my debt card to pay the bill through direct TV automated payment system. I did not authorize direct TV to take any payment from my account at any time except when I called in and pay the bill using my debt card, because I need time to get the needed funds before making payments.On Saturday may 4th I discover that direct TV have made unauthorizes deductions from my account and in doing so have deprive my children and myself the funs we need to provide for our basic needs.Furthermore my account will not be able to cover all the transaction therefore will occurs fees and make my bad situation much worse.Please I am asking your agency to put a stop to this unfair practice.This action will cause great distress to a single mom who cannot provide food until the next paycheck.Please understand I am not looking for sympathy I am just stating the facts. Thank in advance for your help.
I have had Direct TV's satellite programming service since 2003 and have kept their service even after the contract expired years ago. Last month (October 2011), I cancelled their service due to bad economic times. Their agent told me not to make any payments until I received the final prorated bill in the mail. I had been using their internet-based system to make payments which required "my authorization for any transaction". The final bill was going to be paid when I received it.
The final bill was for $100.08 which was reasonable. Direct TV did not wait until they received my payment; instead, they entered into my checking account and withdrew the money without my authorization - this is an outright action of theft! I am the only one with the authority to make payments from my checking account (whether online or via hardcopy check). This is a breach of trust and actions of a company that will steal from anyone the first chance that they get when it suits their purpose.
This cannot be allowed to happen. It is a legal issue which the government needs to take action to prevent. If a company advertises a service option to pay via their internet connection, this does not allow them the right to enter and take your money anytime that they want without your authorization just because you have paid in the past using their internet service. It demonstrates that when a corporation is given access to privy information from their own loyal clientele, they will use that information to steal from the client.
Did they think that after 8 years of paying their programming service, all of a sudden they were not going to get paid the last $100.08? I run my own business. If I disrespected my clients the same way, I would have been out of business along time way. If I took the same actions as Direct TV, I would be in jail.
On September 30, 2012 I switched to DIRECTV from Time Warner Cable because I was tired of the cable company's repeated "Sorry, we can't do anything to correct our mistakes" customer service attitude. I regretfully feel I am receiving the same disappointing customer service from DIRECTV. I am a first time satellite TV customer so I made sure I had a list of questions written down to ask during my initial installation. I had a receiver installed in my bedroom which is the only place I had a television at the time. Knowing I would be purchasing another television for downstairs soon after, I specifically asked the installer about the process for getting a 2nd receiver. He went downstairs and checked the outlet and told me it was fine for a receiver. I asked if there would be any extra charge. He said I just needed to call DIRECTV to add a receiver and a monthly charge of âlike $6 or $7â would be added to my bill.
On November 19th, per my conversation with the installer, I called DIRECTV to add a receiver and to my surprise I was told I would be charged $150 plus a monthly equipment charge. I was fine hearing about the monthly charge because I was aware of that however I was appalled to hear about the $150 charge for the receiver. I told the customer service representative about my conversation with the installer and the representative told me "I'm sorry Ms. Orange but our installers often don't know what they are talking about when it comes to DIRECTV policies. We can not do anything about the $150 charge for the 2nd receiver".
Well, that is unfortunate misinformation and a mistake on the installer's part that should be rectified fairly. Given my plans for purchasing another television that would need a receiver within less than 2 months after my initial installation, I surely would have asked the installer to leave the 2nd receiver with me on the day of my installation to avoid the $150 charge had I known the truth about the cost of adding a receiver after the initial installation. Last night I found a DIRECTV Equipment Lease Agreement online which does state the $150 fee for additional receivers ordered after the initial installation however this lease agreement was never gone over with me nor was I ever asked to sign one. This misinformation was the Installation Technician's fault and miscommunication that I should not have to pay $150 for. The Technician's ID number is MANCO40332.
I would appreciate if this mistake on DIRECTVâs part was handled fairly by waiving the $150 charge this one time because of your employeeâs miscommunication. By doing so, you will have a loyal customer. If this can not be resolved fairly, I am sorry to say that I will be counting down the months of my contract and you will not have a repeat customer in 24 months.
In March of 2012, I called AT&T to sign up for Uverse and internet. They informed me that Uverse was not available where I lived but they had a partnership with Direct TV. I called Direct TV and informed them that I had my house up for sale and would be moving and specifically asked if there would be a charge to move and was told "No". I even questioned them because it seemed odd to me.
I would have stayed with cable and waited until after I moved. I was then offered a position transfer by my company from IL to NV. I sold my house and was living in a hotel for a month before moving to NV. Direct TV told me that they would suspend my service for 6 months since I was living in an apartment and did not know how long it would be before I bought a house.
Once I was moved into a house, I received a notification from Direct TV that I needed to begin paying for my service again. I called to have the installation scheduled and was told that there would be a $235 fee. I asked how much it would be to get out of my contract and was told $295. I argued and they said they could escallate my complaint and a supervisor would pull the recording of my call from March and call me back within 72 hours.
They told me that in order to escallate the case, they had to charge my account for the $235 and schedule installation. I told them to schedule it out two weeks to allow time for me to hear from the supervisor and resolve this issue. I waited 9 days and did not receive a call. I called again and was again told that I should hear from a supervisor any day. I told them to push out the installation another week. I waited 5 days and still did not hear from a supervisor.
I called AGAIN and this time I was told they could transfer me to a supervisor. They transfered me to a supervisor and she informed me that I was required to pay the installation fee and there was nothing she could do and that the supervisor is not the person to pull the recording from Mar and do the research but I would have to file a complaint on this website. In addition, I was informed that to get out of my contract would actually cost me $400! I asked why I had been told $295 a month ago and he said the other representative made an error. I am beyond angry with Direct TV.
I am tight with money at this time and I told the supervisor that I would like to do another 3 month suspension to get caught up before doing this and she said that it was not possible to remove the $235 from the account now. I feel that none of these representatives were willing to stand behind what I had been told or to work with me and allow me a few more months to come up with the money for this installation fee that I did not anticipate due to the false statements made to me.
I have not yet said anything on facebook or twitter about this but will absolutely be slamming Direct TV and definitely will switch my service to Uverse (who charges NO fees!!!) as soon as my contract is up. I don't know why anyone in their right mind would use Direct TV with the horrible customer service you have. I would greatly appreciate some form of resolution in this matter.
On February 3rd, 2013 Direct TV took an unauthorized payment from my bank acct. This "payment" has cost me hundreds of dollars in bank fees and I am now facing eviction. This happened once before with your company. On that occasion the money was returned and I received an apology and an admission that the money was taken illegally. This time all I am getting is a run around from a lot of people that don't speak good english or don't understand what my problem is. Trying to speak with anyone with some kind of authority has left me on hold or disconnected. This needs to be resolved, now.
Please get back to me ASAP.
When I called direct tv about a billing question a very rude young man told me he could not help me unless i wanted to pay my balance of over two hundred dollars I asked how this was possible when I had called the first of April to change to the 24.95 package he very rudely told he had no record of this and was very rude then hung up I called back and asked to talk to a manager was told I would be put on hold then transfered to a manager I waited 35 minutes to be told he was transferring me now.
I waited another 20 minutes then was hung up on I called back went through the same process this all started at 9 am I finally got a manager at 12:53 who was so rude she would not even let me talk she said I hung up on her they would not adjust bill they would not give me the basic package I ordered in April because they could not find the order and unless I paid the 200 + balance they could not change my package an my service was going to be disconnected the next day.
My service was shut off the next day and I recorded 9 calls the next day for payment I will not pay a 200 dollar bill when I followed the rules to change my package I can't help it they can't find it.
My neighbor asked me to watch there dog for them because, they were going to Disneyland. now, how did they get invited to Disneyland for FREE? they said DIRECTV invited us for free. Me and my family would also like to go. we ARE DIRECTV users- and always will be. Unless we don't get the customer advantage they did. We also respect your service, we just think its unfair? thank you and hopefully we get a response before sat. 16
Just got TW cable with internet. Had DirecTV and dial-up prior. Since my DirecTV could not find the signal(again) I made the decision to go with cable and get the internet also. Dial-up was ok for me for a long time but in the last 3 months or so the speed was somewhere between 16 and 31 kbps. So I get all installed, minor problem with the internet modem which was replaced. My main issue is with the Favorite channels option.
It only scrolls thru channels one by one to see what is on and no way to see future programs of only favorites. To compare, with DirecTV I was able to create and use 2 favorites lists and select either one in a "guide" mode so I didn't have to page thru all the channels to look ahead. This is very annoying.
I have Direct TV in 2 states. I have been a Direct TV cutomer for a long time. The customer service has declined exponentially. I requested the NFL package in my South Carolina home. Customer servise said yes I have it and referred me to technical. Technical insisted that I never ordered it and was extremely rude about the entire conversation.
I now know why Diect TV makes you sign up for 2 years. It's because their employees are disrespectful and rude. Since you can't leave them for 2 years--they really don't care how you feel.
I couldn't believe what my babies were watching on "their" channel. I heard the foulist words and discussions about sex coming from my kids TV.. This show belongs on another channel. What in the world prompted Nick to put this kind of show on? If this continues I will cancel ALL of my Nick shows. There are plenty of other channels for this kind of discussions between women but it does NOT belong on my grandchildrens favorite channel. I don't even want to know what will come next. Every parent & grandparent in our area is disgusted. PLEASE MAKE A CHANGE OR WE WILL!!!!!!!
WTF is up with DirecTV not carrying the Lakers games? We have a 93-year-old in our house - this may be her last season - and she can't watch the Lakers because of stupid political disputes. Get your sh*t together and do it now. And no, it doesn't help that you "rewarded loyal customers" with free NFL Season passes, now that I know it was about bribing us to stay with you for a year before the Lakers season started. I have paid so much money for the nba leauge pass and I can't watch any of the lakers game what type of crap is that. I hope direct tv loses alot of customers for this
i let my ex girlfriend use my bank card to pay her bill for a one time payment. after a month or so past i found out that direct tv was still taking money out of my account for her bill, i spoke with(dawn) and told her what happen. she called direct tv and talked to a customer service rep, and he told her that the card would be taken off of her account. on 8-15-2013 i found out that direct tv is still taking money out of my account for dawn's bill. i did'nt authorize direct tv to take money from my account. due to this money being taken out of my account, i have not been able to pay my car note.or my car insurance. i spoke with a direct tv rep and was told that it would take 7 to 10 days to return my money to my account.that hasn't happen im now being told that because the address on the card is the same on the direct tv account it has been denied. i do not live at that address any more, i lived there after hurricane katrina and used that as a secure address to get my mail. i haven't lived there since 2008 and ms. wilson just got her direct tv service i beleive in 2012. i need to have this issue resolved asap, before my car is repossesd for non payment due to direct tv taking money from my account that i did not authorize, and to also take money from my account which ms. wilson name is not on. can someone please contact me about this as soon as possible. my cell number is 504 329-3896.
It has taken Direct TV 3 months to get a change made on my account. I called in July to downgrade my service it is now October and I'm still being charged the same amount. On top of that they are charging me $125 per receiver box (2) that I called to disconnect and NEVER received the box to return them in. Come to find out they were sending it to the address I lived a year ago even though the rep "confirmed" my address. They have no accurate notes to go by and I'm stuck having to call them every month and spend about an hour each time trying to get this resolved....each time I get the same answer, that it is now taken care of and I should have no further problems. LIES!! I'm so sick of Direct TV!!!
Well I am new to direct TV, so new I am getting ready to pay my second bill. First I did not appreciate all the wires that ware left exposed after my install. Now on this date Oct. 27, 2012 I am not getting any service. So, I go through all the steps that my box recommend. After several attempts and several failed attempts I called customer service. Well at this time I go through the same attempts as be for. Well after doing what customer service asked me to do on the inside. Customer service asked me to go outside and check the dish. See if I can move it or if it has been moved. Shouldn't I be getting paid for doing there job. Well now I am with out direct TV service until Monday! Sure is funny they want there payment on time but the paying customer has to wait ! This is bull!
We recently had Dirct tv installed and was offered a "package" deal which included free movie channels for 3 months and free NFL Ticket. The installer showed me where the NFL games were, (channel 700s)and told me to enjoy the games on Sunday. Well, Sunday came but I did not have access to NFL Ticket. I also do not have the free movie channels as promised. When I complained to them, they lied and said they had not promised those things in my package.
They said we were locked in to a 2 year contract and there was nothing they could do about it. Funny enough, they let my wife make an agreement over the phone to alter the contract by paying more each month, but would not allow us to add the NFL Ticket we were promised the first time. I HATE to be lied to.....Sign up with Direct tv....you WILL be lied to!
I rented my house in 2010. The tenant without my permission signed with directv who put their antenna on the roof. This damages the roof. When I moved into my house in 2012 I signed with directv and asked them to move the antenna from the roof to the side of the house and repair the damage.
They did not do this. Since I am having a new roof put on i figured now would be a good time to move the antenna. Now directv wants a $50 fee to move the antenna. In other words directv wants to charge me to move an antenna they never had my permission to place on the roof to begin with
I felt cable was too expensive and so decided to try DirecTV. Not sure who to complain to for DirecTV in Dayton, OH. I felt mislead when I saw their website. It specifically said that: free professional installation! No equipment to buy! No start-up costs! I scheduled a time for them to come out and install the service.
When the installation guy came out, he came running up to me like he was angry and looking for a fight. I would like to say his name was Joyce because he was acting like a real bitch. His actual name was Jason Wilson. He looked around and then charged me $7.15 for a metal pole and after talking with the maintenance guy, he brought over a metal tripod. He said I was lucky because they cost about $80 and the maintenance guy gave that one to me for him to install DirecTV.
Didn't their website say, no costs, free installation. He was messing with my phone and I told him to leave the phone chord alone. He said he was just trying to help me out. He then did the installation and asked to see my internet service. He said he didn't think he could install the service. Later he told me that I had all the channels more than 285+. Later I found out that he never hooked up the internet service and I had none of the OnDemand channels.
I called the company and first they said it takes 24 hours for all the channels to load. After 24 hours, I called back and they said, they would look into. After I told them he did not hook up the internet service. They said they would send someone else out to hook it up. Someone later called me from the company and told me they could not hook up the internet service without a router. They said they don't carry or service routers. Didn't their website say no costs and free installation? They told me to go out and buy a Linksys Router.
He sounded like he was laughing which irritated me even more. Didn't their website say no costs and free installation? I told him that it was not the service that was promised to me and no one told me about having or getting a router and that he had aleardy charged me $7.15 for a metal pole that he used to put the dish on, it's not like I'm going to take that pole with me any where. I told him if they could not get the service to me the way it was advertised, they needed to come and take the service completely out of my home because I will not accept partial service of what was promised to me. After going a few rounds with him, I called DirecTV and someone else told me that I did not need a router and that they could do a hard line installation and all I needed was an open ethernet port.
Someone else from the company later called and told me that I needed a router. So, I told him I would look around for router and call them to come back and complete the installation. I am looking for a router now but I am so angry, I can't sleep and decided to follow up and write a few letters of complaints. Not sure who to send the complaint letter to here in the midwest. False and misleading advertising is illegal. If they can't provide the service offered in their advertisement then it becomes a breach of contract by their not living up to their promises on their website and in their own contract, if they fail to perform the services provided, they have breached the contract and that opens room for contract cancellation. I am not happy. Upset that I had to deal with very unpleasant individuals, people lying to me and feeling robbed.
I talked to Brandon on October 23, 2012 to ask about renewing my service with Direct TV. Brandon said the new cost would be $68.99 per month TOTAL. I got my first bill and I was billed $89.47. I tried to resolve by phone and talked to Emannuel, Shonta, Erica, Michael, another Michael, and Betty. They refuse to change to their original committment. They all quote this offer and that offer, but they are no help and all say they cannot access the original person's committment. Conveniently, they all say they cannot go back to the original person I talked to and curiously, their computer screens do not show how much Direct TV committed charging. It seems the scheme is to quote one price to get you to sign up and charge you another and say the customer must be wrong. I am very frustrated. If I cancel and return their receivers, they claim to charge exorbitant cancellation fees. Can anyone help?
Skip in Audio Have gone thru connect and checking for loose cables several times and now getting a tech to come out and check or replace receiver. After five or six calls and talking to reps. all over the U.S. no help. I called to cancel my service and the rep. is going to send me a replacement receiver will have to see if this takes place as promised. Direct TV's service is almost 0-0-0, after the holidays I will change service and maybe even go back to terrible Cox Cable thier service is better than Direct.
When is Direct going to figure it out that one person must follow thru on the complaint until it it is taken care of and be responsible for the complaint. Direct is so big now that every thing gets lost but the 1st time sale. I know my $120 per mo. will not hurt Direct Giant but maybe a million will. Net Flex paid no attention to the customer and look what happened. Some people has got to have Direct TV. but I don't. Good bye after the holidays.
We purchased Direct Tv with the understanding we would have available one free move within our two year contract. This did not depend on bill paying history or after one year of service. We asked the sales rep from Sam's club these questions, he assured us that we would be able to do a move for free. We had asked this do to the fact of a potential job transfer. Well we had to move to another state. Now Direct Tv wants to charge a $100 fee not free to transfer service. This would not be an issue however when we were told it was for free and assured it.
Now it is an issue. Does anyone have a really good number to Direct Tv to truly voice a complaint? Oh and they said they would get back with me right away, lol that was two weeks ago. I guess I call the FTC and FCC like i've had to with Sprint.
I want to tell you that my experience with Directv has been absolutley terrible since August of 2012. I have had to call you every single month since then about my bill. Everytime I speak to someone and ask on that day if I pay this full amount will my next bill be normal next time. I've been assured countless times that my bill would be current and up to date.
Every single bill I get has a past due amount. I can't get out of this loop. I'm stuck in this damb contract but I can assure you I will tell all who will listen to stay away from Directv and tell them my nightmare with your company. My father has the same problem. Thank you.
My account number is 75886804, Rhonda Piasecki.
My December January bill was 125 dollars in change. I called an. Asked for an extension until February first to pay the 125. Unfortunately recently I had had credit card fraud done against me and it's taken several weeks to be able to get my information straight back out. During this time supervisor McKayla in the Philippines number 109693.
Unfortunately I was in a debilitating car accident in 2001 show I am NOT able to run to the Walmart store has she suggested I do to make the 23 dollar payment unfortunately I don't drive my left leg is paralyzed parsley I'm unable to walk I've had hip replacements I'm in severe pain. And this lady made fun of me like it it's funny to be disabled you know if I had the same abilities is other people it wouldn't be an issue for me also I did was ask for a grace. 10 days I've seen them do it for 100 of other people I still haven't got credits back on my account from movies that I rented for things that haven't worked.
I have never been so ashamed of an American company who is sublet your customer service out to a country to where they don't even pay for minimum wages to the females that answer the phone and the ladies that spoke to me spoke to me in a manner which was degrading and it's bad enough that I'm partially debilitated they they should have just neutered me while they were there.
Yeah just better get ready because I'm going to blog and I'm going to speak to every friend that I have and I am signed up 5 new clients with y'all in the last several months and I am going to ensure that they know how you treated for disabled person who is in a wheelchair who can't even walk or defend themselves but it it I hope it makes you feel big to bully sick disabled people. God will punish all who hurt their children and I'm fortunately your people don't deserve any respect whatsoever I hope you and everyone of them.
Next time you take a shower just think about how much freedom it is to be able to do it by yourself where I have to have 2 people help me so I'm completely naked in front of a 2 people do grated and have to have them clean me because I'm not able to
DVR resets every 90 minutes and now is non-functioning. Called customer service talked to 8 different people before I got approval for a new DVR but only if I would pay shipping and handling or subscribe to a monthly protection plan. I have been a customer for over 9 years and they refused to waive the fee even when they admitted to the terrible customer service. I was only asking for them to waive 19.99, is my satisfaction as their loyal customer worth so little. The supervisor I last spoke with told me my only recourse was to write a letter to the Office of the president of DIRECTV.
I feel as though I have been scamed. Direct TV installed last week. The equipment never worked correctly. I called and they troubleshooted for me but it still would not work. They made an appt. for a tech to come over on a Friday he never showed up. I called and was told they "got hung up at another appt." and that I would be the first appt. on Monday. They still did not show up at 8 am. I called and they said he would be here at 10. I called again.Â To say this is not working and I don't want it...I was told I would have to pay aÂ cancellation fee of $480.00. I feel scammed. I will follow through with the attorney generals office.
In october of 2010, i had moved into my new house and got set up with direct tv, but in november we were robbed, loosing all of out electronics and etc. including the direct tv box and remote. my insurance company wanted a statement from direct tv, showing what it would cost to pay for the box that was stollen, and how much it would be to put another one in the house. the total was around $530.00 (and the insurance that i signed up for through direct tv, covered nothing).
I was on the phone with them for 4 days straight, once for over an hour, trying to get them to send, or fax me a statement showing what this was cost. i pretty much got the runaround. one lady said that they didn't have a fax machine and she would turn me over to the department that did have one, i was on hold for 45minutes, before someone got on the phone, and claimed that they didn't have one either. another lady told me i could go ahead and pay up front for the next box and then i would have a statement telling me how much it cost.
I didn't end up getting anything from them, and my insurance would not cover it because they had to have something on paper.
i ended up paying $450.00 just to brake my contract with them, thier services, was the worst i have ever had with anyone.
Direct TV sold me a package with 2 year contract July 2012. I was quoted $59.99 + tax by sales person. I then had to apply for rebates on line and had to have their customer service help me complete it in which I lost $5.00 credit for not completing myself. Now my bill is no longer $61.00 or $62.00 monthly it is more. I made no changes and my bill quickly went on up. My bill paid in 02/27/13 for March 2013 is now at $75.24 in which I talked to several people telling me one of my catergories under contact had gone up.
I then asked for recording boxes to be removed from home. I called tech to get them removed and was quoted money for removing boxes and also service fee. I am furious that sales person's quote one price and then more prices are charged and keep accumulating. My 1 year will be up July 2013 and I have another year to go unless I disconnect service and pay $400.00. It is very sad to treat Direct TV customers this way. They have done nothing but lied to me the entire time. I totally need someone to address this issue for me and I think someone should explain what final contract pricing means to Direct TV business. I work customer service job daily and I still value my customers and their business.
We signed up the Directv through Costco as my husband likes channel Goal TV. After half a year or so, GoalTV and some other TV channels we signed up for were not available any more. We called several services representatives to request the availability of the channels we originally signed up for. We were told that the channels are not available in our package any more. We decided to cancel the service. After many struggling conversations, representative from the DirectTV finally agreed to cancel our service without charging us cancellation fee.
Our cancellation is due to the non performing of the service from DirectV. However, two days after our cancellation, one service representative who claimed to be a manager told us that we are valuable customer and he has authority to include some more channels in our package free of charge if we can stay with the DirectV. We agreed with his offer. To our surprise, our billed increased from $45 per month to $ 113 per month with regular monthly charge of $ 79. I cannot believe that the business is run in such a dishonest manner or scam. Now we are going to request cancel the service again. Your representative stated that they will charge us $200 for cancellation fee. We are deeply disappointed and will never use DirectV ever again. I will also file a formal complain with Costco and other consumer complaint agency. Deeply sorry for how your service and business is running.
Years ago, i was given an option to purchase or rent a dish from direct tv in order to receive cable service. I opted to purchase the dish and pay a monthly fee for the service. This I have been doing for the last ten years. Recently I was told by direct tv that the service is being upgraded and my dish will soon become obsolete and I will now have to rent one. This I found to be very unfair. When the telephone service switched from GSM to the new network, customers were given an option to purchase a new phone or accept the phone which the company was distributing to its existing GSM customers. Why should I have to now discard my box which I paid for? If you are changing the system, why not offer me an upgraded box?
In addition, I always pay my bill in advance and I was paid up up to October 2012. Direct tv began dropping channels from my service from September 2012 while accepting full payment of my monthly bill. On October 1st, the service was terminated all together even though I paid my bill for October in advance. This , I believe is robbery on the part of the company and unfair treatment as far as the transition from one system to another. I wanted to satisfy my family and so I called the company to install the upgraded system.
When the technician arrived at 6pm, he was unable to get in contact with a technician at head office to connect the system. He had to put off the installment for the following day much to my inconvenience. (I had to postpone previous engagements to accomodate the technician on Saturday 13th October). I again had to cancel appointments for the following day. I have always been a bonafide customer paying my monthly bills always in advance and the treatment netted out to me is unjust and unfair. I sincerely hope that I will not be forced to take this matter to the press. I await a response from you before I decide any alternative action.
I have a Direct Tv DVR redeiver that has started freeziing frames while I watch any channel. I have had this receiver for over a year and it is leased. I called about the problem one several occasions and the "service consultant" was unable to fix the problem. When I suggested that the problem was with the receiver and it should be replaced, I was told that I would have to pay a $50 service fee to have a techmician come to my home and replace the receiver. I told them that they had no problem with my replacing my other receiver when I upgraded it but they won't do so with the one that has a problem. I wrote a complaint and reveice a reply suggesting that I pay $5.99 per month for an MA (or $72 per year) to have the replacement covered. How magnamous of them to have me pay $22 extra to fix their own receiver! This is outrageoes and enraging to say the least.
Hello, We have been loyal customers for 5 years and I love basketball season. Now I find out that you will not be showing any Lakers games and Im very upset. I would like to know if you will be getting the lakers on direct tv, and if not I will have to consider leaving you and going to Time Warner which i do NOT want to do, but you leave me no option. What can you tell me about this situation. Please e-mail me with your responce. I will wait to hear from you and then make up my mind if i will change providers.
I don't understand after so many years being a loyal Directv subscriber, now seeing for the first time seeing Laker games being blacked out. You have lost subscribers, and if this dispute is not settled, and we cannot see the Laker Games, you will lose many subscribers including me. Please bring resolution to this issue.
We signed up the Directv through BestBuy as I like to watch Lakers games. The BestBuy rep told me the Lakers channel (ch 691) was in choice package, so we signed up for choice package with free HD. After the equipment was hooked up, the ch 691 could not be watch. It said it is not subscribed. So I called the customer service and was told ch 691 was in sports pack.
And we was also told that HD access was charged $10/mo. Why? We've been told we can get free HD! Felt so sorry for Directv! As the ch 691 is not included in choice package, we wanted to downgrade the package to entertainment package. We was told that fi we downgrade we could not get any rebates but the regular price at $54.99/mo. We ware quite angry! So we decided to cancel the service. We were told to be charged $480 cancellation fee. We hanged up the phones and called again. After many struggling conversations, a nice supervisor finally agreed to cancel our service without charging us cancellation fee. However, two days after our cancellation, one service representative who claimed to be a supervisor told us that we can get the previous rebates from BestBuy if we reactivate DirectV account. It meant that we can get free HD if we signed up for auto pay and $19.99 for 1st year and $40 for 2ed year with entertainment package. We agreed with his offer. To our surprise, our bill increased to $ 117 per month without any rebates!
I cannot believe that the business is run in such a dishonest manner or scam. I continued to call to get my rebates but still made me crazy.
We are deeply disappointed and will never use DirectV ever again. Deeply sorry for how your service and business is running.
I spoke on the phone with a representative initially and got together a package which I was interested in purchasing. I had to call back, but she noted everything for me. I called the next time, and after giving them some information, they confirmed that they were able to pull up my original information, and that we could go off of that to complete my order. I was promised 4 rooms to have dvr's installed. When the man came over to install our directtv, he said that he only had a work order for 2. He said that we would have to get another work order later.
I called back in to customer service, and spent 2 more hours of my personal time trying to figure this out. They said that the only thing that they could do was make a work order for a single extra dvr making a total of 3, and that it would cost me $6 per month extra. Also, the only option for the fourth room that she gave me was to buy the fourth dvr and have it credited back into my account. Since when is it an ethical business practice to place all of the inconvenience on the customer?
This is highly unacceptable, especially to an active duty servicemember. I already forked out over $200 in deposits to get this thing started. I cannot be expected to oversee the correct completion of every step of the order. Your representatives made a mistake, and I expect to get what I was promised, regardless of any policy. I am the consumer, and I shall not be inconvenienced by a mistake made by your staff. I expect my remaining 2 dvr's to be installed in a timely manner at no further cost, or further transactions from me. I also expect some monetary compensation of some sort for the period of time that I have gone with only half of what I was promised.
Would you find it acceptable if you were to have full coverage on your vehicle, total it, and only receive half of what you are entitled to? This is a huge problem, and I've read hundreds of complaints from customers of yours who have fell victim to your horrible way of doing business. If you wish to retain a good standing with the public, I suggest that you make things right with those customers who have been wronged. I did not serve my country to allow large companies to rob the common folk. I am a paying customer and one who is incredibly resilient and veangeful. If I am not satisfied with your rebuttal, I will stop at nothing, whether it's media, picketing, complaints, better business beureau, to hinder your companies' success if I am not duly compensated. I hope that this matter is taken to the level of management it needs to be in order to allow proper handling. I appreciate your time.
Direct TV installed less than 4 hrs. ago. I got a better picture in the 1950's only this time the snow is red, green and white. I wanted my billing as a direct withdrawal but they're hell bent I pay on line. Otherwise, I must stay with the credit card or pay them an additional $10. per mo.
My TV is old but the picture was perfect and the reason it's still around. Can't believe what I'm seeing now. How do you get out of this contract? Already hv the address for the Alabama Public Service Comm. and am ready to write them and Better Business Bureau.
Tonight after working 12 hours I came home to find out that with the "New Browser" my TV that had been compatable with 1080i was NO LONGER compatable with the the new system. Must be nice to be tied in with the TV manufacturers and hold the end user for ransom... Yesterday my 10 year old 1080i worked.... today the best I can get is 480, because ot Directs "upgrade" (downgrade) unless you have $$ with the HD tv manufactures... best way to sell tv's is change how you can view... I am looking for a class action against Direct TV, because I was not told that my TV was not going to be combatable when I purchased HD... I alike alot of the persons complaining gained Direct for NFL... my next complait will be with them.
Direct tv has the worse customer service dept I have ever tried to deal with. My service went out tonight on all three of my sets. After talking with direct tv customer service twice tonight I was told because there was a small amount of snow in the area they could not send out a tech to look at the dish until the snow melted away. Since it is friday night I could be without service for the entire weekend. Since I have only had the service for three months and had to sign a two year contract I guess I will have to deal with the lousy service for awhile, but you can bet the minute the contract is up I am gone. I repeat the worse customer service people I have ever worked with in my 71 years of life. don't put in direct if you have other choices.
I have a complaint with Direct TV. I have had the service for quite a long time, but I have never been treated as badly as I have been treated recently. I decided to get Whole house HD service with Direct TV for discounted prices. Which I was very appreciative. When they came on a Saturday around the first or second week in April, 2013 to install only one Tech showed up which I thought was very tiresome for one person, but anyway. He proceed to put in my new service and install the dish outside on my garage roof. The set of problems is when he left he did not clean up behind himself, I didnâ't realize how much he left until I noticed some wires was hanging from each unit. The old boxes was still in each room. I called to complain about it because one of the boxes that he changed out would not work after he left.
So I called to complain about they helped me get the box back on line. The second thing went wrong was that the line that he had put in from the dish was uncovered and was not put in the ground good, so my grandson that was in the yard was able to fool around with it. When I called to complain about it they said they would send someone out and to fix the cord in the ground and take the boxes also. When Tech came he said he couldnât take the boxes but proceeded to fix the cord in the yard. Now third set of complaint that I have is recent, like this past weekend.
Because my all 5 of my grandchildren came over this weekend the problem started. Usually I donât have as many TV on at one time, but one thing I noticed that we could not get one tv to work because it said I have to many applicances working at the same time, I would have to cut one of the off to get this particular one to work. I called Directv to ask about it and they informed me that with the Genie I can only use 3 clients not 4 and so when all three clients are on the 4th one wonât work. First of all I did not ask for the the 4th client to be put in and would like a standard box put in its place. But I was told that I would have to pay for box it If wanted it replaced. Why would have to pay to have this replaced if I did not ask for the 4th client for the genie, especially since it will only work for three clients.
I am very disappointed with my service at this point. The problem that are existing is I was told I could record up to six show, but that is not true I can only still record up to 2, The HD service is so slow it take quite a few minutes to turn from one channel to the other, I get a white screen while it is changing from one channel to the other, I keep getting pauses of several channel. While in the middle of watching the TV, the show will pause for like 2 minutes throught out the time I am watching tv. I eventually just stop watching. I need to know How to solve these problems without it being a cost to me. I expected a little more courtesy from Direct tv.
I rcieved a Promo Sunday Ticket in the mail, I called and spoke to someone in the Promo Department to receive the discount...I was told to Fax Info: Attention: Laura,10038813...Fax Number 2292937708 / I have been calling for a over a month No help..I am a Disble Veteran who under the insrtuction Of Direc TV was told to this all for Nothing...Waste my Gas,My Time,and the Cash I had to put up to fax...Today I was told I have to Eat the bill!!..Thats ok...Honest to God I will Never Ever Renew my Contractl!!!
When I was contemplating signing with Direct TV I specifically ask them about Football season. They lied and said as long as the game was aired on a regular TV network that we would be able to see it. Well for the last two weekends in a row we have had to go accross the street to our neighbors who still has Cableone to watch the Saints play on WLOX which is our local ABC channell and is in our Direct TV package that we pay for every month?? I wish someone could tell me how to get out of their bogus ill gotten contract without having to pay early cancellation fee. I can go back to Cableone anytime I want to they send me a mailer every week. We were with them a long time and the pricing isn't much higher compared to having to go outside our home to enjoy what we are paying for but not able to enjoy in our home? this is wrong and should be illegal to do to people.
My Mother is elderly & she is on a fixed income and DirectTv took 225.55. out off her account without her knowing this. that was money for food and meds I think it's very sorry of them. Something has to be done. They said she signed a contract but could not give me the date & time. Regardless they still don't have the right to take money from peoples account without permission. It's time someone stopped them from doing this to the elderly and the government protected us from scam artists like DirecTV!
Our only NBC channel is 24 so we have been able to get sports games or programs we want to see. We should have another NBC option is 24 is not able to get their technical problems solved. Come on DirecTV help me out here what are your customers do if you can't keep our shows on TV?
I have been a direct TV SATISFIED customer for over 10 years until what I've experienced this weekend. My service was disconnected Wednesday morning and I called Friday afternoon to make a payment to get it turned back on. I spoke to a representive and told him I could pay up to $300 if it meant my service being turned back on and if that was not enough I would make a smaller payment then settle the rest of my past due amount by the 15th of the month. He put me on hold for quite a while to verify the amount that needed to be payed for my service to be restored. He then assured me if I payed $260 my service would be on within 2-4 hours or by end of day at the latest and noted my account that I paid $260 to have my service restored. Come Saturday morning service was still not on. I spent several more hours on the phone with representatives from different departments who assured me because I was told my service was going to be restored and it was noted on the account it should not be a problem they just needed to contact the correct department. The representative told me she was going to contact the collections department to get it worked out then call me by the end of the day. I never received a phone call. After work Sunday I made one last attempt to get things worked out the first representative I spoke to was friendly and helpful however I was on hold for yet another hour while she waited to get ahold of the department that could take care of it. The last person I talked to was a nightmare. He didn't seem to know why she was contacting him to handle it and kept repeated the same stuff over and over and not answering my questions telling me I hadn't paid enough to get the service reinstated. I explained to him I paid the amount I was told to pay to get my service restored and there were notes on my account stating that. He read me the notes and acted like that is not what they meant basically called me a liar and put me on hold once again to try to pull my phone call from Friday to verify the conversation. I waited on hold just so he could tell me the recording was only for training purposes and there was nothing he could do. Once again kept repeating the same crap over and over. I have spent hours of my time this weekend trying to get something done that I was promised was taken care of Friday. If I am told to pay a certain amount to restore my service and I do that then my service should be restored and I shouldn't have to waste hours of my time trying to get things worked out just to be treated rudely by someone who has absolutely no business working any kind of customer service. I thought about calling today but I honestly can not handle another hour of being jerked around and put on hold. Unfortunately after 10 years I will be looking into finding another cable provider.
I have received a $99 dispatch fee charge on my recent bill. When technician came out to my home I was never told before or after visit that I would charged $99. I believe this is very unfair to charge me for something I didn’t cause. The customer service rep was no help . I should have been told there was a charge for technical visits. I have never been charged this fee with you since connection and other cable services never charged for technical visit. I feel this was done underhanded. I am not happy about this matter.
Been a DTV customer since 2000. Ever since ATT has taken over customer service is atrociously poor. Each time I've tried to get help it's left me with wondering if I should switch to DISH. I didn't because it would be too much trouble. Now after trying to navigate my way around the new website and trying to get help and communicate with the foreigners again, I'm ready to switch. There was nothing wrong with the old DirecTV site and now you've changed it into something that is almost impossible to use and made it extremely difficult to manage equipment. You've made it worth the trouble to switch and take advantage of the DISH promotions.
We agreed to get Directv when the sales man told us that we could get it at $34/month; that we would be getting high-speed internet at our address. Our first bill was 43.30; we called and ended up talking to someone from India I guess. They told us that there was no way for them to know who sold us this mess, there are no records, and if we did not have that then there is nothing they could do. We told them Fine, we want to cancel the HBO, Showtime and Cinimax; she tried to make us keep it. We told her no, that we did not want it. She told us that she cancelled it. I just checked my account online and found that it was never cancelled. This was not a misunderstanding, this is poor business plain and simple. If your company can not deal with people who do not lie then who's going to want your service; who isn't going to end up taking you to court? We had AT&T for years, and your standards have gone down hill.
Your salesperson advised me that I could get DIRECTV for my camper which I explained was not stationary, we travel to various campgrounds. I specifically asked what the cost would be and he told me it was included in my package. DIRECTV was here on February 18th and installed it into the house but the technician stood in front of the camper and said it wasn't going to work. I have been on the phone getting the run around for the last 5 days. One of your managers hung up on me and was very rude. I have asked many times to speak to whoever is the highest in charge to no avail. The way I have been treated is unexceptable. I would like a phone call from the highest person in charge. If I could remove the one star that is on this scale I would. This is unacceptable.
How do I talk to someone in the highest position?
Program information is incorrect and cuts in on an existing program with a basketball game which is supposed to be on a different channel and that information is also wrong! Customer service is nonexistent on weekends and when one does finally speak to an agent they can find nothing wrong. After three different attempts to address this problem I end up with zero results. The programming problems continue and I can only regret my switching to a substandard Direct tv!.. Not much for the money!
The package i was sold is nothing like the package i recieved..the salesman lied to me the first time about the whole package details and then the manager verified the lies...the next salesman when i called and complained promised me the world and now im BUYING all the channels i was promised..i like my att cell but this package of cell , tv ,and internet plus land line is a real scam..should have kept cable for same money..and would still have all my channels and more....rediculous the salesman said i would save close to $100 per month compared to comcast..Everything was to be on 1 bill instead i have three separate bills..its unbelievable the way they can lie to you and not even care when you go through all the hassles and still dont get what you want..something should be done about this...put them out of business
i have been with you for years from the beginning I had so many problems,
When I went to move from NY to Idaho, I was leaving your company, a rep said if I stayed my bill would be approximately 25 per month, and I would get hbo etc for one year, I got here, and it was fine for awhile. In december I was told everything was now expired, I called, and a rep (one that does not speak good english) said I can have hbo etc, and my bill would be in the 40's
Well in january I got a bill for over 90 I called again, and after going through 5 reps still not one that I could hardly understand, she said she would take off the 50 dollars, and cancel hbo etc. well, than I sent in 43.86 and now, they are saying the hbo etc was never cancelled, and I am in arrears. I am a senior citizen on a fixed income, i cant afford this extra stuff. Well, I proceeded to call them today and after being transferred 5 times, I got a rep and she said (another asis rep) she could not take off the charges, plus the fact my tv has been off for two days, there is a 771 code, they could not fix. they also told me i still have hbo etc but I havent had it since dec I am fed up with your service your rates, and your foreign reps, its impossible to talk to them and understand they promise you the world and never do what they say they are going to do,
My partner and I had Direct TV over three years ago when we canceled our service with them. We returned the one receiver back via the postage and box that they provided. We still live in the same residence and have not received any correspondence of them not receiving the equipment. Just one month ago I received a call from a collection agency stating that I owed a balance, funny thing is that I am not on the contract just a authorized user on the account. The following day I reviewed my credit report and found out that they reported this amount to the credit report agencies. This action on them affected my credit score overall for something I never signed a contract for. They are the worst company to include AT&T and prefer using PS Vue or other services that do not require any equipment or contracts.
Failure to receive good customer service. I started calling Direct TV service at 11:58 a.m pacific time and now it is 1:32pm. I was calling Direct TV to speak with a representative to remove the premium channels from my cable service. Unfortunately, none of the representatives appear to know how to do their job other than ask, what is your name, what is your billing account number, what is your phone number, what is your billing address, what is the address where your service is located. I provided the rep with all the requested info just to be transferred to someone else who ask the same information. Really Direct TV. While I'm unable to speak to someone who can provide customer service, I was also unable to access my account by login to the website. The site indicated it did not recognize my account number or phone number and it did not allow me to create a new account or change the password for the existing account. Furthermore, I continue to call the phone number for Direct TV(1-800-531-500) that I have had in my phone for the pass 10 years and that I have used to pay my cable bill for the past 10 years just to have some one from AT&T answer the call and tell me I need to hang up and dial the number I just call. I would appreciate a response to my complaint. Furthermore stop outsourcing your jobs.
the first of December 2018 I switched from Directv to another service. After not having cable with directv for 2 months I am still being charged 29.00. Since you feel I owe you 29.00 I would like to send you an invoice for the time I have involved in taking time off of my job and on the weekends trying to get my issues fixed to no avail. I estimate it to be more than 10 hours but to be fair I will charge you for 10 hours of my time at $25.00 an hour comes to $250.00. I refuse to pay you any more money than I already have.
It has been too long since channel 5 KSL in our area, has not been provided. What is the problem and when will it be rectified?
I have tried to login to my directtv online account for the last week with no success. I have called customer service and no help. I am not happy or satisfied with the service. They tell me that it is a system wide problem that has been going on for a week and no resolution yet.
I was with Direct TV for over 2 years at another location. When we moved I brought Direct TV with me to the new location.
Went with the wireless box at 2 locations and was told I would have a 2-year contract for that service. No problem, I was not planning on changing. What a nightmare! Buffering issues more than several times a day, resetting control box, service calls that reset the control box, service tech that came to the location and told me I needed to reset the control box.
So then, I requested to change from wireless to wired and spent $400.00 to have cable run to locations. Then I was told that there was an open work order on the control box and that changing would probably not solve the issue. Went ahead to change boxes to wired and was told and given a NO Charge work order. When the tech arrived he wanted $300.00 and would not make the change.
I was also told when I left Direct TV, that I would not be charged for early termination, as I had so many service issues. Well, I am now being charged for early termination. I have video documentation, chat documentation, phone documentation, and work order documentation, All equipment returned is documented. I will NOT PAY any early termination fee and am willing to go legal and to the media to let people know NOT to go with Direct TV.
I was with AT&T for Direct TV, phone and cell phones, of which all have been changed. I am more than willing to go to court if necessary to show what poor service I received. If you are going to place a person on contract, then they should be allowed 30 day's to evaluate the service before the contract takes effect.
I did not make it 4 weeks. MY account number is .
Reason of review: Bad quality.
Monetary Loss: $1.
Preferred solution: cancel early termination fee..
I didn't like: Quality, Service, Customer service.
Lost local channels yesterday 12/21/18, repairman came out and took care of it ( at&t fault, lost my info, ) but now when I went through my channels, I lost channel 341, what gives ? you delete channels when ever you feel like it ? Getting fed-up with Direct _ Tv !!
Direct TV stood me up not once but twice, for a simple reconnection of my main system. The first time I waited for 6 hrs, no call, no text. CS said they couldn't locate the tech, need to reschedule. Waited 8 hrs today, another no show, even called at noon to be sure they're coming. CS lied to me, said he couldn't get gate code to work so he left. He couldn't call me? Liars! They blew me off and dont give a shit about their customers. Offered me nithing for this colossal hassle and waste of 2 workdays I missed. I guess if you ignore the customer, maybe they'll go away.
I have been having problems with the internet on my Direct TV. Every day it tells me to reconnect to the internet. I unplug my modem and wait 20 seconds and sometimes that will work, but sometimes I have to do this 4 or 5 times a day to get it to work. My provider is Cable One and I can connect to the internet on both of my computers and my cell phone. \When I called your company on December 20 to request that a technician come to our home to check it out, I talked to someone that didn't speak very good English and she was very hard to understand. I told her all I wanted was to set up an appointment for someone to come and check it out and she said they have to troubleshoot first over the phone. I finally got so frustrated that I told her I was hanging up. We have been a loyal customer for over 10 years. We are paying an extra $20 a month for repair service. Since we are paying for this protection fee, we don't think it should be that difficult to call and set up an appointment to have a technician come and see what the problem is. Thank you for your consideration in this matter.
On December 21, 2018, I had my equipment changed out because of a faulty receiver. The agent came and switched out the receiver to the wireless receivers. The receivers worked fine for about 15 mins. then shut down. After calling Technical support, the young lady who helped me was very polite and assisted me the best she could. After being on the phone with her for about 45 mins. she told me that she would have to schedule someone to come out the next day. My problem is if the agent left my house around 11:30 am, I had to wait until the next day between 12:00-4:00. This is unacceptable and should have been taken care of the same day. I'm sure I won't get a discount for a day on my bill for the inconvience that I was caused, so I feel that I should have had an emergency appt. that afternoon.
Thanking you kindly,
To whom it may concern:
On December 1st $111.60 was taken out of my debit card. My monthly bill is only $36 plus tax. When I called on the 3rd to ask WHY? The service agent could not find out WHY! Stated my bill is only $36 per month, EXACTLY! So, a refund was escalated to refund my money. Since, it also made other automatic payment to BOUNCE! The young man stated the amount should be back into my account in 7-10 business days, if I wanted it could be sent to me on a VISA card. So, I called on the 10th, advised by another male, He stated funds should be there on the 14th. The 14th has come & gone. Still my MONEY is not put back as promised. I've made numerous calls, each time a different refund date.
today the 20th spoke with Nate, he stated my funds are there! Called NO refund. Spoke to a manager, I believe his name was Don or Dom, he & Agnes give me a totally new story, 21 days to receive my money. IT did not take 21 days to take out my money, so why should I wait to get MY money back. I would like to have my funds back before the 28th of December, since this all began on 12/3/18. I can assure YOU, Patricia McKoy will NO longer do business with ATT/DIRECTV. Your business retrieve money from my account, it was not a bad check, So, as you know by now, I am a dissatisfied customer! All I require from DIRECTV, is my money back. So, we will no longer have to communicate.
To whom it might concern,
I called for equipment upgrade. Salesperson said it would be a plug and play equipment transfer. when the equipment arrived I saw it was more involved. I called back to customer service they scheduled a tech to install on 12-11-2018. on the 9th we got hammered with the snow storm.I was expecting it to be rescheduled, but on Monday afternoon I received an e-mail saying the tech would be here between 8:00 and 12:00 noon said for me to reply if i needed to reschedule. I was fine with the appointment but I thought i should let you know that we had several inches of snow but i had cleared the driveway. and the roads to the house were clear. I e-mailed this info never heard anything back so i figured everything was on time.
I stayed home from work and never heard a word from anyone. icalled back and the person told me it must have been the weather. This would have been ok except the weather was exactly the same the day before when you emailed telling me someone over 18 would have to be present. that the tech would be here. I understand that i am just one customer but I do think that I deserved a phone call the day before. My time is just as damn important as yours or any one else. This is not the way to run an establisment of this size you should know that your customer service is what keeps a service company on the top above all others. Now are you going to reschedule my appointment or should i just throw your equipment out the damn door. One more thing it would be nice to be able to talk to an American English speaking person when we have to call cutomer service.
I stopped all services with DirecTV on Sept. 5, 2018. Unfortunately they continued billing me into the next billing cycle.
After many attempts by e-mail and phone I was finally able to get DirecTV to acknowledge their mistake. They sent me 3 e-mails stating I was due $50.59; $7.33; and $39.29. Which not surprisingly adds up to the $97.21 the withdrew from my account.
On November 3, 2018 I received a debit card from DirecTV for $25.95 (?) I contacted DirecTV once more asking for the
the remaining $71,26. I have heard nothing to date.
It's interesting to note that none of their billing lists a headquarters address. I eventually found that they were listed as being in El Segundo, CA. The address to which I wrote.
Since it's been over 3 months since they acknowledged their own mistake, yet have not repaid me, I would appreciate your help. Robert
I need to speak to someone about the quote I was given as a new customer about how much my package deal will be. I had been given poor customer service, I have been talked to poorly, my bill date was change, my bill amount was change.
I recieved the box to return my equipment with no return label. I have tried various times and spoken to many people and driven 50 miles to UPS Stores. Not one person that I have called will get me a return label. This is the worst customer service I have ever had. I do not know why this is so difficult but if I do not hear from someone with a brain and not a recording, I am going to file a lawsuit. This is a complete waste of my time, energy and gas.
I am with a business account that has been without cable for a week and half. I have set up 3 appointments and a technician has yet to show up. Every time I call back I am either hung up on or stuck with one supervisor (Cynthia 5370) who is unhelpful and rude. My buisness is being severely effected by this as we are a bar and grill where people come to watch sports.
I wish I could give zero stars! I’m currently on hold for now 40 minutes after being transferred 5 times! I am trying to renew my discount and no one can transfer me to the correct dept. Not to mention I find myself squinting my eyes to understand the poor verbal skills of the agents who barely speak English! I’m very close to just completely canceling my service!
I called today because my bill went up by about $80. I was told that it was in my bill that it would increase biracie the promotion ended, but I told her I didn’t see it and was unaware of it. I was told there was nothing directv could do to compensate me at Christmas time for this increase. They lady I spoke to obviously didn’t care about my issue and continued to say she couldn’t help me out at all. She did nothing for me and I told her we will be cancellig our service with directv ASAP. She didn’t even help us then.
installed direct tv on Friday 16th,2018 about 2hrs later made contact with them that what they told me I had bought was not correct so told them that I did not want you alls services, kept making same complaint everyday no results giving me the run around. Finally Monday 19ths requested to talk to a supervisor with no results but they said would send someone to check, waited all day Tuesday and still no one ,but one of your employees says now that it took so long will be charged 400.00 to disconnect. I believe these is wrong and if no action. When you send people n is taken to fix these problem will have no choice but to report you all with the Better Business Bureau . You send people to sell your products but its all a scam especially with senior citizen My phone is 361-701-6358 to make contact after 2:00 pm
I DO NOT WANT TO TALK TO ANOTHER Philippines OR Mexico City Rep. Quality of Direct TV service has deteriorated since AT&T takeover. I live in ththe US and Do NOT Support outsourcing Customer Service. I have calle 4x and STILL get a robotic English as second language or broken English inhibiting communications. Give US a number to call For the Service quality WE DESERVE. Your programming is low end and boring. I am searching for an alternative to Direct TV. AT&T is abysmally providing Service.
Elizabeth Mcdow <email@example.com>
I opened my Directv account on August 8, 2016. I closed the account on September 10, 2018. The confirmation email for Directv stated Sept. 11--whatever....
Anyway, I received a debit/credit card for $20.60 to pay me for the days I was not in service (Sept. 10/11-14). The problem is that I was also charged an auto-pay amount of $154.49 on August 30 to cover September 15 to October 15, 2018. Since my Direct TV account was not active at that time, I want my $154.49 back.
I have contacted customer service and spoken with several different people. First was Janet (nice) who connected me with Ana in the billing department. She didn't speak English very well and I had trouble understanding her. I asked her to slow down her speech so I could better understand her. When she couldn't help me, I asked to speak to her manager. She then hung up on me. (That happened today so you can listen to the tape that was made of the conversation). I called back and asked to speak to the manager of the billing department. My call was given to Kevin, another customer service rep, then he handed me off to another customer service rep--a woman--who then connected me with her supervisor, Alvin.
He was not helpful at all and kept speaking over me--listen again to the tape your company has....
Okay, all that to say I've tried going through the correct channels and gotten nowhere.
I ask that you review my file and let me know what is what. Thanks in advance for your assistance. My former account number is 5181377 I am retired on a fixed income so I need my money back! Elizabeth McDow, 1607 Blue Creek Rd. Lynnville, TN 38472 931-580-9040
Elizabeth Mcdow <firstname.lastname@example.org>
I opened my Directv account on August 8, 2016. I closed the account on September 10, 2018. The confirmation email for Directv stated Sept. 11--whatever....
Anyway, I received a debit/credit card for $20.60 to pay me for the days I was not in service (Sept. 10/11-14). The problem is that I was also charged an auto-pay amount of $154.49 on August 30 to cover September 15 to October 15, 2018. Since my Direct TV account was not active at that time, I want my $154.49 back.
I have contacted customer service and spoken with several different people. First was Janet (nice) who connected me with Ana in the billing department. She didn't speak English very well and I had trouble understanding her. I asked her to slow down her speech so I could better understand her. When she couldn't help me, I asked to speak to her manager. She then hung up on me. (That happened today so you can listen to the tape that was made of the conversation). I called back and asked to speak to the manager of the billing department. My call was given to Kevin, another customer service rep, then he handed me off to another customer service rep--a woman--who then connected me with her supervisor, Alvin.
He was not helpful at all and kept speaking over me--listen again to the tape your company has....
Okay, all that to say I've tried going through the correct channels and gotten nowhere.
I ask that you review my file and let me know what is what. Thanks in advance for your assistance. My former account number is 5181377 I am retired on a fixed income so I need my money back! Eliz. McDow, 1607 Blue Creek Rd. Lynnville, TN 38472 931-580-9040
For 23 HOURS and 2 technicians, still no service. All I requested was to have my large receiver changed to a smaller one so as to place it behind my mounted TV.The first tech was told that he would have to cancel ALL mu services, hook me up to a different box, cancel that one and then update to another box. Today a WONDERFUL gentleman came and after 8 hours of speaking with Direct TV tech support, also could not get my service returned. He called a supervisor with Direct TV who informed him he would be out "in a couple of hours". It is now 6 hours later and, wow to my surprise, no Supervisor. This is the WORST customer service I have ever received!! PLEASE feel free to call me if you even care 615-995-2056
I called DirectTV at 9:12am today November 6th, to discuss an extremely high balance on my account.
(Background: I lost my previous job and could not pay for 2 months, but the balance on my account jumped from a few hundred to $1000 +. I have a new position and called to inquire about paying the past due amount for the 2 months past due. I did not return the equipment because I do not intend on ending my services, but to pay what I owe and restore services.)
I was connected to a woman that had a southern accent and asked for verification, no problem.
I then asked why my bill took such as severe jump. The associate then raised her voice and said " Well, it was sent to collections because you have $1,000+ bill," in a very sarcastic manner. I explained to her that I am aware but I do not believe she was understanding my question. I was asking WHAT THE CHARGES WERE? and also HOW MUCH IS NECESSARY TO RESUME MY SERVICES?... not why it was sent to collections.
This woman was EXTREMELY RUDE, a terrible listener and had an obvious attitude. I then said "Is there a manager I can speak to? You are very rude.." and she transfers me to ANOTHER ASSOCIATE, not a manager.
However, this new associate was polite, a great communicator, very thorough and also gave me information that I needed in addition to what I asked about. Her customer service changed my mind and I decided to pay the $487+change to have my services reactivated and waived from collections.
I would like to know if there is a way to find out who the first individual was that I spoke with, seeing as though calls are recorded. I would like to take this terrible experience to HR because this woman does NOT deserve to have this job. She caused me to want to cancel my services and rate DirectTV as a horrible company in total. Thank you to the wonderful associate that actually resolved my problem.
Please contact me as soon as possible,
Paris Allen (904) 535-9010
I received my bill from DirectV and noticed that there was a charge on it for PPV Movies, I have never had a PPV movie on my account. I made contact with directv about this unauthorized entertainment, They advised it was from my receiver. I advised them that if they look at my account they will notice that there has been no PPV movies on my account at all. After Hurricane Florence I needed a repairman to help me to get my programming back on. He arrived and fixed the problem, He then walked out to my modem and took down some numbers off the back and then took numbers from my receiver, (is this proper), He then left now I have PPV movies on my account that I did not authorize, I tried to explain it to the supervisors and associates and all they advise is that it came from my receiver and it was a valid charge. They then offered discounts on my bill for this complaint that I am filing. My account no is 450989814, Contact phone number is 252-342-7141, I feel that I did not have this programming in my home and I did not order it. I feel that the customer service will not assist me with this problem so I need to speak with someone else that can assist me with this problem. If you look at all the chat's that I have done with the reps at directv I believe you will understand my problem or if you would like or if I could contact you please advise. thank you
I' ve been a Direct tv customer for at least for 20-25 years and I have had nothing but trouble with it the last year ever since at&t took it over . I had new receivers installed for hd,3weeks ago. the one in the bedroom worked when the technician left and later that night that one quit. they sent a new one and that won't work either. Last night we were watching tv and the one in the living room quit also. The message said the box needed to be reactivated.I called the number and after being bumped from one person to another and on the phone for an hour. They said they would send me a new receiver. I called today and said I wanted a technician to come and fix the problem. Today is Tuesday and they said it would be Monday before anybody would be here.I find this very poor business. You expect me to my bill in full and I don't have service. I think you need to fix this problem.
Because we moved from our house in Oregon and didn't have a permanent next address, we canceled DirecTV service after about two years' use and paid an early cancellation fee. In August 2018 we sent back all equipment through UPS who gave us proof of shipment, but after about a month we received an additional bill of $45.00 for not returning one of the parts. We have sent everything and there is no reason to keep parts we are never going to use. We made a few phone calls about it and thought the issue had been resolved by one representative from overseas who said that they found that part in the warehouse. However the bills for $45.00 keep coming and we are told that they intended to send it to collection so we paid that amount but we feel we should be reimbursed because we are positive that we returned all equipment we rented.
Jan Adamski, Account No. 5573004
On 10/17/18 I called to pay on a promise to pay but did not have enough money. I paid $262.00 leaving a balance of $79.16. I asked them to take the promised amount and cut it off so my account was not charged. The agent said she did that. Then we discussed putting the 79.16 to this month's Bill to be paid in 11/2/2018. She also extent termination to that same day. On the 18th you tried to take the payment for the 353 amount. That bounced every thing in my account and charged me $35. I called on that day and spoke to an agent and she sent me to collections. They in turn escalated to a supervisor. Another agreement was established for the 79. and the present mints payment payable on 11/2/2018. As well a request for the $35. Plus a dollar day was made. She also extended intruption date to 11/2. So today the 22nd you also attempted to take the $353. From my account blow charging an insufficient funds check leaving you doing me $70 in bounced fees as well as $5.00 for the daily charge. I want a supervisor to call me. Today I have talked to give very rude people. I asked to speak to a supervisor to escalate the matter. Four time the agents sent me to. ATT collections who does not have direct accounts. You have lied through these agents that the supervisors are not available. I understand a supervisor is busy but to escalate this issue I was told only a supervisor can do that. I will gladly pay the $79.16 and the current bill of $289. On the 11/2. And get the service extended to the second. With your bouncing my acct three other bills to the pharmacy bounced . As seniors and disabled we don,t always get the same amount per month you have endangered our lives now as we can not get our meds until the second. All I want is to escalate my bill to a supervisor and get my service restored today . I also want my $75.00 returned to my account today as well. At least then I can get two of the meds we need. Please call me at 517 268 8002 today.
Last Sunday I wanted to keep updated with scores and player's stats throughout the NFL Sunday so I tuned the channel to 703 to watch the Red Zone Channel. I was informed on my TV screen that the service would cost me $49.99 which I thought was interesting because my parents have Xfinity and that service is provided with basic package. I reluctantly agreed to pay the $49.99 because I think that channel is great. Today I tuned into the Red Zone Channel expecting the channel to be available to me because of the purchase I made the week prior but was prompted for another payment of $49.99 which I thought was a mistake. I called your customer service number only to be told that in order to enjoy the Red Zone Channel it is $49.99 per week!!! So in a 17 week season of NFL Football your company is going to charge me $850 to watch the Red Zone Channel that is provided by other carriers for free? The entire NFL package is only $300! I have been taken advantage of for the last time. I will be calling to switch providers on Monday. I guess my $300 per month cable/internet bill is not enough to value me as a customer. What a joke!
I called to ask why the representative why I did not have the option to pay check by phone. She stated I had to make 6 months of payments on time before I have that option. I ask well my home phone and internet is with Directv as well it just have a different account number and I am able to pay check by phone. She begun to get an attitude, so I ask to speak to supervisor. She then continued to talk over me so then I hung up the phone on her. The worse customer service ever.
I received an email from ATT/Direct TV (which I normally delete because 99% of them are junk sales) stating I need to set up an appointment for my "free upgrade equipment in need of replacement". After making the phone call, being on hold, going through the endless phone screening I finally spoke to a representative that told me the equipment was "free" but my bill would increase monthly by approx. $20 and that I had no choice as the current equipment was being phased out. Oh, and this was after being on hold another 5-10 minutes.
I do not want HDtv, I don't have a television with that option, I do not want my bill to be increased as it has been increased several times over the many years I have had the service and believe me the service is not great. So, I made the choice to walk away and turn off the system at the end of the billing cycle. I was told I had to call back (and to through the phone service hell) do to this on the 28th. What kind of company are you running, you are supposed to be providing a service and I have to call back to cancel? Your prices have gotten out of control, you are definitely lacking in customer service, and since I was a customer for years in GA and 6 years in LA I am disappointed.
Since there are so many new options in the digital world I guess I need to improve my technology and look elsewhere. I'll call you on the 28th for the last time...
we were supposed to have DirecTV installed today between 8-12 am! we scheduled it today because my daughter has the day off. it is now 3:40 pm and the technician has not showed up yet. my daughter called around 12:30 and a woman, who was hard to understand, tried very hard to cell her a phone. when she finally got her past that the woman said the technician was in our area now, and he is checking the lines to see where the bad connection is. what the !?!?! I am very upset!! there is no excuse for this...
I have been a customer of Direct TV for 10 plus years and have 5 TV's in my house. Three weeks ago I came home from work and turned the TV on and got a message saying my box had been deactivated and my mini genies quit working.
We are now into this for three weeks and it still has not been corrected!!! Very frustrated to say the least! They have sent me three new boxes and had two techs come out to my house and the issues are still not resolved.
The last time I a tech came out I had to wait for a week. He came out and still could not fixed it. He said I had to call customer service and talk to them again. Still not resolved.
I would like for someone from management to call me to discuses the on going issues!
About one year ago I had 4 boxes installed by one of the company's professionals. Recently one box stopped working. When I touched it I was shocked by how hot it was. I immediately disconnected it and called customer service. I was on the phone for over 2 hours and nobody could seem to help me. Most of the agents had accents and I had difficulty understanding them. I just wanted a new box. They could not find a record of the box I have listed anywhere and therefore could not replace it. I was so frustrated! After talking to five different people I finally got one to say she would mail a box. A few days later I went online to check my account. The order had been canceled! Not by me! I called again and after 45 minutes I finally found someone who was kind and offered to set up a service call. Today when the tech showed up he could not replace the box because it was not listed anywhere in your system. Somehow this became "my problem." This is intolerable. You are a multi million dollar company and you can't override a records mistake and just provide the service? The tech left and I called again. I finally got someone whom I could understand. He put me on hold after saying "I will resolve this." Well, the call disconnected. And he did not call back. I did provide my phone number to several of the people I talked to.I am done with Direct TV. I will be canceling the service in a few days after I obtain an alternative. This was THE WORST CUSTOMER SERVICE I HAVE GOTTEN IN MY LIFE!!!
Direct TV has the worst customer service department and service. After I was given a $27 offer with bundle they jacked up the price to $42 after installation. I made the attempt to speak to the supervisor in Philippines to cancel but I was told since I have a contract I have to pay $475 for early termination fee. This company is a scam & I am going to file a lawsuit against Direct TV/ATT.
I HAVE A MISSING PAYMENT SINCE AUGUST 14th 2018 AND NO ONE CAN TELL ME WHATS GOING ON OR WHERE THIS PAYMENT IS I HAVE DONE EVERYTHING THEY ASKED OF MR TO DO AND MY BANK HAS EVEN TALKED WITH THEM SO I HAVE BEEN PUNISHED FOR THEIR MISTAKE !!!!!!!!!!!!!!! NEVER AGAIN !!!
We had to have a new roof put on after hail damage and they did not put the satellite dish back on right. I called to have someone come out and was told at the time everyone was going to have to have an upgrade to Genie so had it done when tech came to fix the dish. We are not pleased with having to have another 2 year contract but our main complaint is the remotes. They are too small for the elderly and handicapped (which we are) to use without messing up. I called customer service and was told no bigger remotes are available even though I found one on line. I ordered lighted ones and had to reprogram it in TV. I called CS and got a woman who would not speak up and could hardly speak English. Both unacceptable. I finally got the main TV programmed but never got the TV in bedroom room programmed because I could not take the rude CS (did not get her name because she refused to speak up or speak fluent English) any more. This happened on September 20th. The light has not made matters better. I feel we were more or less forced into another 2 year contract and now can hardly maneuver the remotes. It has been nothing but a pain and we are very disappointed after being loyal customers for many years. The LARGE remote I seen on line is: DirecTV IR/RF Universal Remote RC66RX. Would that work with our Genies? If we got the remote problem fixed we wouldn't mind the 2 year contract so bad, The account is in my husbands name, Edward Bassett 1912 30th St Rd, Greeley, Co 80631 Account # 18504950
A channel was dropped from my line up. When I called to cancel services, I was transferred several times and then I was placed on hold and the agent terminated the call after 5 minutes of having me on hold.
Been struggling to get service fully working, not freezing, guide not working, etc. since January 2018.
i signed up with Direct TV at a Wall mart and the horrible sales rep told me i would receive a $300 Wall Mart gift card. Now Direct TV is trying to give me a $250 Best buy gift card which i don't want and will refuse. i don't shop at Best buy and have no need for any more TV's. i only want whats owed to me nothing more. i have talked with multiple people from Direct TV and nobody will help me! i'm filing a complaint with the BBB because of the false promises and absolutely the worst customer service i have ever had. if the sales person ( Benny) would have said its a $100 card i would have been fine with that but he lied to me. i was supposed to get multiple call backs from multiple people all empty promises! i'm sure someone will read this and laugh and say we got another one.
EVERY month i call in (cause i cannot use the automated, for whatever reason) and i get someone who doesn't understand plain english and after 35 minutes, i finally get the payment made. It shouldn't be SOOOO hard to make a payment
I have had directv for a long time and i now am thinking of changing my service
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