Dicks Sporting Goods logo

Dicks Sporting Goods

2.0
51 complaints

Dick's Sporting Goods faces widespread complaints about inadequate staffing and poor in-store customer service, with employees frequently unavailable or unhelpful. Online ordering problems are pervasive, including unexplained order cancellations, shipping delays, wrong items delivered, and difficult return processes. Customers express frustration with long wait times, rude staff interactions, and lack of follow-through on resolving issues.

Generated 7 days ago

Common Issues

45% (23)
no helpignoredwaiting
30% (15)
cancelled orderwrong addressdelayed
15% (8)
returnrefundexchange
10% (5)
out of stockinaccuratewrong item

Complaints

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Harry Tatalovich

Jun 17, 2018
0

Over the years have bought golf clubs from Dicks and Golf Galaxy. I live in Palmetto Fl. Stopped at your Bradenton Fl. Store Saturday 6-16 from 5 till 5:30 and Sunday 6-17 from 3 till 3:30 waiting for someone to appear in the golf dept. no such luck.

Interested in taking advantage of the 20% off one item and trading in my odyssey versa putter for new odyssey fang putter at a good savings. Apparently that won't happen. There were two people working busy registers and they wouldn't have the time to help me, which i understood.

Didn't see anyone else in store. You lost my business. Will use PGA Tour Superstore in Myrtle Beach in July or new store they are building in Bradenton/Sarasota area next year

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Kerri Botelho

May 7, 2018
0

For a large department store, the Dartmouth MA location NEVER has what you need. Anytime I go there, I have to order what I am looking for online for things as basic as sneakers, cleats and baseball pants. Staff in departments are less than helpful and usually don't know much about the department they are working in.

Not to mention, I have never ever heard of a department store that issues a credit card that you cannot order on-line with. I was not offered the "Visa Dick's Credit Card" when I applied. What major retail chain does this?

So in order to order on-line, I must go into the store, tell them what I want, purchase a gift card with my credit card, order the product and then if I have coupons, I must then RETURN to the store once I receive my merchandise with my coupons so I can…

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harold george

Mar 1, 2018
0

I wish to inform you that in light of your liberal ceo making statements recently about gun sales, my family and a growing list of friends are boycotting your store forever. This list will be in the millions in just a matter of weeks.

I would advise you to quit selling any kind of gun completely due to the incompetence of your associates working in the store being able to complete a gun sale in the correct manner. I talked to several people waiting at the sporting goods desk trying to complete gun purchases(not ar 15) and many said that due to the lack of knowledge by the people working at dicks, the purchase couldn't be completed due to errors being repeated by the Dicks associates.

Several were told to come back the next afternoon because these people could not complete the transaction…

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dave Freddie

Feb 13, 2018
0

Worst experience gun buy in 40years. They don't fallow CA gun purchasing laws. Dicks in Petaluma CA if you have po box on CDL they won't sell to you. But every other gun store will. I drove 2.5hrs to be told no, on a Sunday morning. I drove to Pacific outfitters 1hr 29min to Ukhia CA they gladly sold me shotgun.

CDL po box, hunting lncs physical address. Pacific outfitters fallowed the law. Reward replacing $28k worth of firearms to them. To dicks just unhappy customer.

If you sell in CA you should sell by the law not surprise we do it our way.

Worst store experience ever worst then e bay.

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john syring

Jan 24, 2018
0

told me to get a different cover so I wouldn't be returning this one all the time !! keep in mind, I spend thousands of dollars at this store. cover has 3 years warrantee. with social media these days, I have a hard time not posting my story to all my golf friends.

I won't be using Golf Galaxy, nor will my golf buddies, any longer. sorry to leave you guys but this experience took me by surprise.. thank you John

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Darlene Wisner

Dec 6, 2017
0

On Saturday afternoon my husband and I visited the Melbourne, Florida location. After working with 2 very rude salesman we had decided on 2 shotgun and supplies for purxchase. We waited over an hour for the salesman to enter my gun information.

At that point I asked a young tall skinny salesman. If he had somewhere I could sit down - as I am handicapped and extremely ill and the wires hanging from me are very noticeable he replied no and I comment how rude his behavior was.

We then were told that we had to wait for a manager to ring up the order shouldn't be more than 30 minutes. They were laughing at us as we left commenting about to each about my chest. I was shocked and we have never been treated that day.

We ended up having to leave as I was so upset and the next morning ended up…

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Claire Morrow

Nov 27, 2017
0

For context - yesterday we visited a Dick's Sporting Goods. Whilst my husband was checking out the golf clubs, I went to look at the bikes as my 6 year old has recently shown an interest in learning to ride.

In the bike area there was a bike which was marked down to approx $34 (65% off). This looked like a great deal and I assumed it was a Black Friday leftover special. I asked my husband to come and look to see if it was suitable for our 6 year old and we decided to buy it.

We took it to the checkout and when the gentleman scanned it, the price came up as something else. He therefore called over a supervisor. The supervisor's initial comment was that the bike was a $300 bike and not the right price.

We explained that the label was on the bike and assumed this was the price. He was then…

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Tyler Bartsh

Nov 7, 2017
0

I was given a box of titleist proV1’s as a present from a co-worker. I wanted to exchange them for the proV1x instead but did not have a receipt. I walked into the store and asked a clerk if I could exchange them and they said yes. 42 towards my exchange.

I asked for a manager and the manager said she couldn’t do anything even though they were clearly marked on the self for $48. She then tried to tell me that who bought the golf balls got them on clearance which is absolutely absurd if she knew the first thing about titleist ProV1’s. 99.

This happened at the moline Illinois store which I go to frequently but this will be my last time. I will be getting all of my golf purchases online moving forward. This was easily the worst customer service experience I have ever had and will make sure…

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Charles Rolle

Oct 5, 2017
0

I purcahased a Nishiki Tamarack bicycle and picked the bike up in White Plains, NY. When I picked the bike up there was no user manual given to. me. Had to return to the store for that Shortly after the bicycle purchase, I received an alleged $10 gift with an expiration date of 10/21/17.

I subsequently tried to purchase a bicycle tire pump online with a pick up in store option at a closer store to me. The $10 gift coupon did not work at checkout on the web page. I called customer service at Dick’s and that person gave me a reference number to use when I pick up the bicycle pump.

99 and my gift coupon was $10. After further discussion with the store mgr,,she gave me her business card said she would give me a $10 store credit. Yesterday I emailed my original purchase order for the bike…

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Danny Shoemake

Dec 23, 2016
0

I will never ever shop at Dicks Sporting Goods in Bowling Green Ky. again. 00 to buy a hunting rifle on 12/22/2016, approximate time 9:00pm. 308 caliber rifle and then the sales associate very rudely replied "No we dont have one" as he continued to shake his head in disgust and abruptly walked away and never returned.

I didn't have a chance to to catch the young mans name tag, but he is about 6' tall dark hair , clean cut , had a dark beard, weighed approximately 190 lbs, looked to be in his early twenties. I have never been treated so rudely.

And I will never shop at Dicks again period.

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Nadia Saleh

Dec 1, 2016
0

I placed two orders online on cyber Monday to take advantage of the sale, 25%. I spent a lot of time looking online to find winter jackets for my entire family. I also called the store nearby to check the product in person to make sure I ordered the correct size. While on the phone, I asked the Dicks's associate whether they would extend the same offer in store and I was told whatever sale they have online will be given to me at the store. When I got to the store, they told me that whoever I spoke with was incorrect and that they were not able to give me the same discount as I would get online.

While at the store, at first, I couldn't find anyone to help me. After a few minutes of looking around, I saw an associate who wasn't very thrilled to be there and wasn't very helpful. After…

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Jon Lewis

Nov 27, 2016
0

One thing it was Black Friday 11/25/16 I went in to purchase some 243, 7MM, and 7MM-08 ammunition. I grabbed a box of 243 bullets I noticed buy 2 boxes get 3rd 50% off. I thought about it while looking for the other caliber bullets which I couldn't find. I asked the clerk for help he said if they not there we don't have them ( he said this from behind the counter not even coming to look out in the isle). So I decided to get two more boxes of the 243 bullets so I got them I was looking at scopes in the glass counter just making conversation with the clerk I said that's a good buy on 243 bullets.

He ran around the counter and tore off the sale paper that said buy 2 get one 50% off I asked what was up with that his reply was that sale was yesterday what kind of bs is that also I went and…

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JAYstammerjohan

Oct 4, 2016
0

We have a dicks opening soon in Torrance, CA. I was told to go to the main page to fill in a online application which is not there. Why not have a application on a web page saying here it is?

There are none and it shows bad planing and not one bit of a clue to get some one to come to work as an employee.

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Tracy Eisenhauer

Aug 14, 2016
0

My complaints is about Dicks Sporting in Bangor, Maine. Upon check out we ended up with a young dark haired girl named Melissa. She greeted us barely with a forced hello then proceeded to scan our 1 item. The entire time we were there Melissa was talking to her coworker about how lame it was she had to be there for the next 7 hours ( it was around 12:45 Saturday 8/13/16) , never engaging us at all, only to glance at her register when needed. My debit card was declined this was one of the times she spoke to us. "Your card was declined".

I explain to her I just got a new card and I hadn't activated it yet maybe that was why as they had sent me a letter saying my old card would be deactivated soon. But let's try old card again to make sure and if it doesn't work I will use another card.…

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Pete cruz Ibarra

Jun 8, 2016
0

This past Sunday.I went to buy clearance items. Fishing lures.I was told the store didn't have fliers.buy 5 lure's get 5 free.paying. The person's four store staff.a young lady. Another seem floor management. A African American young man who was in charge of all. The staff agreed. I get 2free, after buying 5. I have a head injury. I explained. I wasn't trying to get away with stealing. I might have misread the ad. I paid an left getting only 2free lure's. Paying more than expected. Afterwards McDonald's across.from the store. I didn't believe I read the sign wrong. I went back. I didn't misread.

Buy 5 get 5. I returned everything. Mad. I explained. I told you and staff. I misread the sign.I have a head injury. An you took advantage of it. You went to check the reading. And you lied. Given…

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martha j bratton

Nov 22, 2015
0

I ordered 2 blue bag chairs item #12315184, on 10/25/2015, $25.99 and only received one of them. How can I contact the support department at Dick's with my issue?

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Jimmy Dant

Nov 11, 2015
0

Alain Burrese is supposed to be some self-defense expert and motivational speaker but he does not live what he preaches to other people. I saw him in a Dicks Sporting Goods and gave him my contact info. He sent me an email about a fellow martial artist claiming that he was a fake and a fraud. He did this more than once and I finally had to make it perfectly clear to him that I was not interested in listening to his dirty laundry. He is supposed to be a martial arts master and pretends to teach others how to live with "The Warrior Edge" but he does not live it himself.

I found that he lied about everything about the other person. Then I googled his name and found out that it was Alain whose background was in doubt. I found at least two articles on him that said he was a fraud, that his…

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Brian J Parent

Sep 13, 2015
0

Hello my name is Brian parent my son and I were in your store to purchase a Henry survival 22 long rifle. When my son who is 26 years old was going through his information his address on his drivers license did not match his address he lives at right now. He had not change it yet on his driver license. When the sales associate that was helping us asked the store manager that assisted him said my son would have to show a form of current document that would show the address he currently lives at which he showed him a 2016 hunting license.

Which he had used to purchase 2 previous time at another sporting store. And they had accepted this document. That was fine and my son was ok with that. So I told my son that I would purchase it . He had drove up with me in my car which I had the proper…

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Anonymous

Mar 16, 2015
0

I purchased Adidas Women's Ultra Boost Running Shoes from Dicks Sporting Goods. I placed the order on 20th Jan'15 and received the order within 3 days. I must say they are fast, efficient and driven by Quality. I received a confirmation email about my order and also status call and message during the delivery period.

I would definitely be a regular customer at Dicks Sporting Goods. They have a variety of brands to offer and deal only with quality goods. I recommend this to anyone looking out for sporting stuff they want to purchase.

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