Dicks Sporting Goods

I took my grandson to but a football helmet. Before I spent over 200 dollars for one I asked for help from 2people to try this on. There were 5 helmets already open that did not fit him. I was told I could not open them asked for a manager and no one came.

This is not good customer service. This was the Springfield Illinois one on Friday the 11th of August around 430 pm.

Another reason why retail stores are going out of business. There's few stores left and they still can afford to provide horrible experience. The store at 80012, management itself accuse me of "renting" one of their products when the product was obviously damaged. Completely offensive and disrespectful! Never going back. Thank god for Amazon.

I placed an order for two watches and they were sent to a completely different address than the one given.i have re sent all of the order information and even contacted royal mail on their behalf showing the mistake was on dicks but I have been ignored time and again from my follow up emails.i think this is an absolute disgrace given the size of the company.

I have purchased close to a thousand dollars at Dick’s on Memorial Rd in Okla City, Oklahoma in the last 5 weeks. I went to the one on I-40 in OKC wanted to buy a bicycle and some things for my grandson.

The checker tried to run my check thru three times. He called for help 4 times. Got my check hung up. So he re ran all my items again this time he realized he didn’t charge me for one pair of shorts.

My original total was $506 then it was $565 wrote another check which I always do write a check without any trouble. He didn’t do it right again so it was declined. He ran the checks so many times it was as if I was trying to spend $1050 not $565. Highly embarrassed and upset!

Makes me want to go elsewhere. Have always been a good customer to Dick’s and recommend them. Train your people how…

I went to store with not alot of time but ample. The two cashiers that were working ended up having issues with both their current shoppers so line got really long finally another associate came to front and opened drawer one or the first one closest to the door.

80 so I called asked to speak with manager and asked if when she closed drawer to call me as it should be $20 over well she never called so I called this morning and she had associate tell me drawer wasnt over well I know that there is no way that it wasnt.

I realize that these young people cant cou t change even when it is on register because it happens alot either you get back over or under . I usually always count because of this , but because I was late I didnt .

I know without a doubt drawer had to be over unless they had…

I went to buy golf irons I was looking to spend around 1500 between irons and a bag there was 3 kids working neither which helped me after 20 minutes . I finally walk up and ask if I I could hit some balls with the 7 iron the kid says he could tap it up and hit 5 balls .

5 balls he says and he really didn’t want to do that . The service was terrible I left and took my 1500 with me and won’t be buying any more fishing supplies

This is the 2nd time I have ordered running shoes for my kids only to have Dicks cancel the order without telling me! There is no email and no explanation of the cancelled item. I called customer service today and spoke to Matthew.

Even he couldn’t find out why the order was cancelled. This was the last time! I will never order online from Dicks again! My other son ordered his shoes directly from Nike and received them within a few days. I’ll be ordering from Nike from now on.

I am sick and tired of ordering goods off the website only to get an email a half hour later stating you don't have the item(s). This isn't the first time or even the third or fourth time. Quantities shown on the website are inaccurate and misleading.

Funny how you always have enough of the high (overpriced) items, but never enough of the reasonably priced items. It's fraud. Get your act together!!!

My husband and our two kids (15&10) visited the Dicks store at HTC in Noblesville. My son needed some shorts for his upcoming golf matches. He also has a birthday coming up and would like to spend some of his birthday money on golf equipment.

He was looking at golf clubs and trying them out. ) He proceeds to just stare at us without saying another word. My husband assured him that my son wasn’t going to be hitting any balls with the driver and that he was just testing them out.

The old man (employee) still didn’t say anything and continued to stand there and stare at us. So we decided to leave at that point. Unfortunately, we had to go ahead and purchase the shorts because my son needs them soon.

But we will definitely not be back to that store. And the hundreds of dollars that my son…

Your crooked company doesn't honor their pricing I found a shoe I wanted to purchase and was not honored the price on the shoe I will continually complain until something is done about this unfair act ..you should honor the price on your product also store manager Edith Grayson should be terminated because of her nasty action and attitude

Seen a Nike air shoe that was priced tagged for one dollar sought store employee to confirm price he scan the the tag which came up for one dollar I was rudely told by manager Edith Grayson and corporate supervisor Robert the will not sell me the shoe for that price no matter what I am highly upset and feel discriminated against I will never shop at this store again because of their actions sincerely upset customer

What I ordered and what was shown to be delivered was not what I received. I ordered two Party Animal MLB TeenyMates Series X tins, and what I received was a small package with two MLB TennyMates Series X packs, My Order # was 10446689408.

I returned some Nike tennis shoes my son purchased for Christmas. They were lavendar and white, which is not a color I wear , so instead of them just sitting in my closet I returned them today at the Dicks Upland store.

I picked out a pair that I wanted instead and then went to the cash register where I was greated by Kaitlin to do my exchange. She asked me if I had a receipt and if I had worn the shoes to which my answer to both questions was "no".

I did provide her with my son's phone number because he is registed with the store. She continued to look at the shoes very intently. There was absolutely no dirt or anything on the bottom of the shoes and she analyzed the inside and found what she called a "spot" in the corner of the opening of the shoe.

" First of all, I could not see what…

I ordered a Jets jersey for the final game of the season I was attending, said it was in stock on the website. My order was cancelled, with no explanation. I used a 50 dollar gift card for the purchase.

I called customer service, the girl told me I would here back by email from her supervisor in 72 hours. I never heard back. I had to reach out again, I now have to wait 7 to 10 business days for my card to be sent out for the 50 dollars, nothing for my inconvenience at all.

I ordered a jersey from Dick’s Sporting Goods on January 2. It was supposed to arrive on the sixth now they tell me it’s delayed till the 14th I live in Florida It come from Ohio they sent it to Las Vegas Nevada biggest bunch of idiots I’ve ever seen in my wife don’t ever use DicksSportingGoods don’t ever buy from there again when I call customer service tomorrow I got nowhere today I can’t help you with her it’s gonna be help cause I’m gonna raise holy hell.

I would like to file an official complaint about the below store where the employees and customers are working together. The customer went by the name of "CARLA" and i do not recall the Dicks Employee names. I was told that I was not allowed to buy shoes off of a rack that the employee was rolling out to "CARLA" and it appeared that she had a team of people working with her on 1/5/2023 around 10am timeframe. It appears that they were working together, and your loss prevention needs to look into this matter. Because I was told by the customer and dicks employees that they had first rights to the shoe racks there is something going on behind the scenes that you guys need to know about.

Franklin, TN Dicks Warehouse Sale Watson Glen 209 S Royal Oaks Blvd #224, Unit #11 Franklin, TN 37064

I was recently racially profiled in your store in Naperville. I’m disappointed because you had the Police follow Me to a totally different store accusing Me of being part of a shoplifting ring when actually I was leaving Yoga Class going to your store to buy my son weight gloves.

The Police said your store security told them to go after me because I entered the store and left to quick and I was tipping off shoplifter. A 54 year old licensed Real Estate Broker is not incline with a shoplifter.

I’m offended and will be seeking legal advice.

Worst ever guest experience. The team is extremely rude and not happy to serve the community. Will never return

Ordered a puffer vest online, didn’t fit, too big. Went to return it with a receipt in hand. I was refunded the item but not the shipping costs.

I reached out via chat to ask about why I didn't get my discount code after opt in for text messages and the person who was chatting with me started arguing with me about the time I reach out before him instead of helping me, please see screenshots attached, this is unacceptable I feel insulted he was calling Me a liar pretty much the first time I reached out via chat was the night before and he had the audacity to keep repeating that's not what he saw, bottom line you should be helping me with my issue and the date and time I reached out before you is not important if my issue was not resolved

My in-laws purchased the men's escalante electric bike from the perimeter point store in Atlanta GA one month ago. They were told they had the best bike tech in Atlanta working there. I have the emails from the store manager verifying that.

Sad to tell you that It was not the case at all. Why? Well the store sold me a $900 bike with no keys to lock the e-bike's electric battery into place make the bike one could not ride. We had to purchase a home Depot truck and did to go pick it up cause it was assembled in store.

Got the bike home and it did not have the keys to lock the e-bike's battery into place. The store told me that but did not tell me that it imperative to have them in order to ride it. They even handed me the charger box all taped up and said there's a good chance the keys are…

Went in looking for a neck gator. There were several very young associates in a group talking. Not one approached me to see if I needed help. I interrupted their chat and asked them about product. ” I continued to look and found them.

Then I had a question about a certain clothing line - he said “ over there”, pointing in a direction but never left his chat party to take me over and show me the clothing. This happens all the time at Dicks Sporting Goods in Murfreesboro.

At Dicks Monica PA I was mislead by store manager about awards, points, bill paying, grace period. He’s a punk. While I was purchasing kayak he promised the world. Now it seems nothing he said was true. When I questioned him today he stated I that I don’t have to shop there.

Agreement is mutual since I find Dicks to be over priced on everything. Followed me out the door. Had a great temptation to jack his punk ass up. But I left peacefully and definitely will never return.

I ordered a pair of Nike Trout LTDs online on July 6th at 08:52am. 99 for expedited shipping and was told they would be here on July 7th by 8pm. They did not even process for shipment until late July 7th so was advised they would be delivered today July 8th by 8pm and yet they are still sitting in Memphis since 1152pm July 7th.

They are a present and are needed for a game tomorrow morning at 8am. I want to know what options I have to get shipping refunded since you did not honor the shipping promise. Order 30062736795

They have been calling me from there corporate office for the last couple of days harassing me about my past packages asking if I enjoy them when I know that’s not the reason there calling , they suspect suspicious activity off me and have been calling me and my friends harassing us and they continue to send me emails everyday about how I cannot shop with them , that’s fine ….

but calling me, when I’m at work? That’s inappropriate. Your not the fucking FBI , your not the Police your a 12 Billion dollar company and your harassing customers over orders that you suspect weird activity on . Emailing is one thing but calling me and harassing me is another level of bullshit.

Stop the calls , stop harassing me or I will hire a attorney.

The manager that looks like a little farquad from shrek at the captial mall in Olympia, WA was so rude today. I asked him when the person upfront was scheduled for a break because they are my friend and I didn’t want to bother her too much.

His response to me was that I shouldn’t have asked management when i didn’t even know he was a manager and was just asking out of curiousity and then got mad and overly passive agressive at me and my friends. When he finally went up to her, he didnt help her, but instead embarrassed them in front of a customer to address what I had done when I was simply asking if he knew when they were getting off.

My friend later asked for help and he was nicer to him at first and then later very passive aggressive. Btw I just found out his name is cooper.

Placed an order online at the morgan hill store. Shipment got lost. Went back to the store asking for a refund. Store managers response "not my problem call customer service". Called the customer service # very well managed just waiting for the response. The complaint is. Regarding the store manager.

A not my problem attidute. I would like to the next level manager in reference to this issue

To Whom It May Concern:

I am writing to you today to let you know my experience with Richard at Customer Service 877-846-9997. My first at reaching CS, I was disconnected by the representative. My second attempt I was connected with Richard. The conversation started off very pleasant. It started at 8:05 am this morning, and ended around 8:45, with ABSOLUTELY NO RESOLUTION! Such a waste of my time and energy.

I placed an online order yesterday to be picked up at the Norwalk store this afternoon. The order contained ONLY 2 pairs of socks. I chose the "PICK UP AT STORE" option for 2 reasons:

1.) I was NOT going to pay $8.99 for shipping

2.) I needed the socks for a Grab Bag Gift for a Christmas party I am attending AFTER work today.

I received 2 emails yesterday stating that they were…

This is in regards to a group of employees at the Brockton warehouse. On November 5th around 1:30, I was shopping in the store and exposed to several racist comments. One of the comments made were “white boys can’t jump day” along with the N word being consistently used.

I’m sure that doesn’t align with Dicks values, and it’s extremely inappropriate

Today I was approach by some young man on the second floor, ask can I help you, did not identify himself as an employee of Dicks Sporting Good, I assumed he was, did not want to draw attention to the situation any further, I was looking for some mock shirt of Niki, but I want browse around to see if I found something I like to buy since it was father day, I have been customer for many years, even before Dick's move too there current location.

time of the incident was 3 - 4pm, I feel there could have been a better way of handling the situation.

I ordered 15 items from Dicks in the beginning of April. Out of the 15 items I only received 4 items. I contacted Dicks and they stated everything was delivered. Which was not. I contacted Fed Ex to find out what happen to my delivery they stated I needed to contact Dicks.

We are going on three weeks now and no-one seems to know what happened to my items. 92 for the 4 items that was delivered. I never had issues with Dicks before so I am very disappointed on how they have been handling this issue.

Last night I went to your store on Broadway in Tucson AZ, and I did not get the best service, No one was assisting me and your clerk at front desk was rude she was Caucasian and wearing glasses all I need was help in finding something I and my husband spend a lot of money there due to all my three kids play sports. this will change.

I will be going else where . I may only be one customer however word of mouth goes a long way unless this gets fixed

My husband and I purchased a treadmill on 1/31/20 and paid for assembly. We did not pay for delivery because the store had a promotion for free delivery at the time. As of this day 2/11/20 we still have not received the treadmill or heard back from the shipping company.

I spoke with a Matt ( a manager) on 2/7/20 at the Lake Charles LA location where the treadmill was purchased. He assured me he would call the delivery company immediately and get it taken care of, then would call me back the same day or the next.

I still have not heard from Matt. Today I called and asked for Matt and was told he was not in today so I asked for a manager. Angie was the manager I spoke with and she assured me she would get it taken care of.

She said she would call the delivery company to find out what was…

ordered 2 dozen personalized golf balls & a vest on 12/14 paid with $40 gift card &balance on charge card rec'd vest in 4 days. On 1/6 rec'd email that shipment on way when I hit tracking # said delivered 1/4 called fedex no help called dicks was told to wait til 1/8 because that was delivery date on 1/6 email still no balls on 1/8 called back that evening after I was transferred to supervisor evening of 1/8 explained everything he had me go online reorder because they couldn't do the personalization from their end then

give him new order # he took care of the payment part & offered to expedite I told him that wasn't needed all should have been good at that pt. but on 1/10 rec'd email that they were refunding my $ I responded that they might want to wait I had checked & reorder was still…

your company was started with a bait and tackle store. Cool springs no longers carrys any fishing gear. they told me they ill only sell kayaks cause they make the most money. they better not sell fishing kayak. since I own 8 boats I will tell people not to shop at Dicks cause they do not support the TWRA

I've purchased a Crosman C11 Pistol, and I've ordered it to be delivered and shipped to 1009 N College St, Cordell Oklahoma 73632. I've received notification of it being shipped to LasCruses New Mexico. I've made numerous calls to the company and customer support.

They told me to Call FedEx, which I have but they told me that I couldn't receive the information that your company has given me the excuse to call back your company. I am highly upset with this notice

I was in the store in Fort Smith, AR, and was interested in purchasing a gun. I was waiting for over 20 mins for someone to come and help me when I decided, to be able to see the model of a gun I went around the counter.

I didn’t feel I was doing anything wrong because there was nothing indicating that I wasn’t supposed to be on the other side of the counter. After this a manger, Eric, finally came out and started to argue with me about me being on the wrong side of the counter.

I was sorry if I was in the wrong, however instead of graciously telling me that I shouldn’t be behind the counter, he started being really sarcastic and rude. I was upset about this because I had already been waiting for over 20 mins next to a gentleman who had been waiting over 30 mins, so I just left and told…

I gave my complaint a 1 but it deserved a zero. Honestly I have never been given such a run around or been treated so poorly anywhere in my life. I want to start by saying my family and myself spending thousands of dollars a year purchasing athletic clothing from Dick's.

However my mother purchased me 6 pairs of Nike shorts, and 3 Nike tank tops, a sports bra and an addidas shirt. I have recently had a baby and she was unsure of my size and ordered them all 2 sizes too big.

So I went to the closest location to exchange the sizes not even to ask for a return. They were all brand new with the tags on them and the boy working was rude from the very beginning not wanting to help me I guess because I had so many items, not sure though.

Anyway once he tried to take poeple ahead of me that…

I needed to replace a few Folding Arm Chairs that I used for camping and other outdoor activities. I liked the folding chair I had purchased from Dicks a few years ago so I bought 2 more to take on a recent camping trip.

I was surprised to see that they were not the same quality and were less several inches smaller than the first set I bought. Quite a differense in weight also so I am sure the frame is of cheaper quality.

Anyway, my neice who I was camping with, made several comments about the quality of Dick's merchandise and that you get what you pay for. I thought I was buying quality but she changed my mind. You can see the difference in the pics, the center one is my original Dicks chair ande I thought I was buying the same quality.

Brian Kunzog, 428 Beauregard Road, Summerville,…

Today I want to return a pair of youth baseball pants that I purchased that were the wrong size. When I presented the merchandise I also presented the card which I purchased the items with. 95 which was on the tag of the item I purchased.

So I brought it to the kids attention he looked to the senior cashier on the floor and she said that it there must’ve been a discount of some sort, which I replied there was not. My problem comes in is when I asked for a manager the manager was unwilling to listen to what I was telling him and then became smart with me when he said well where is your receipt which he knew from the beginning of the conversation that I did not have the actual receipt but

the card which I purchased the merchandise with. Now I understand it’s six dollars but when you see…

Not sure what is wrong with Dick’s in Santa Rosa , Ca. Everytime I go in the lines are long so I drop my purchase and walk out . I really like the store but will not go back due to poor customer service .

One employee I spoke with said they do not have enough hours to hire enough help, he’s looking for a new job. I have a business and I have great customer service to bad dick’s doesn’t .

I have shopped at Dicks ever since its inception, but will NEVER do so again. Your most recent policy regarding elimination of firearms is the most liberal policy I have ever heard. Coming from a large sporting Family, Dicks was always on our first shopping stop at Christmas & special occasions, my children always felt so.

Starting immediately ALL OF US will never set foot inside another Dicks again. Thomas Jennings & Family & friends

Bought a treadmill online, 1-1-19. The wrong, plus damaged treadmill delivered 1-8-19. Still here. HELP

On December I placed order 10152553950 which I received on 12/22 only to find that the boots had already been worn to the point that mud was visible on the soles and sides of each boot. I contacted customer service via chat to get a replacement pair and was informed that the new pair may not arrive before Christmas but to hold onto the current pair until the new pair arrives then return the worn pair in the bag that the replacement pair came in.

This new order number was 10153326043. The new pair of shoes never arrived. Upon contacting customer service via telephone on Friday 1/4 I was informed that the order was on hold because the new boots would not be sent until the old boots were returned.

This was in direct conflict with what I was told initially. 5 instead to which she…

I ordered a pair of shoes 2-day shipping. It took over 10 days to get them. In the meantime, I ordered the same shoes from Amazon and received them within 2 days. 86 shipping as the label provided was not valid.

I order new running shoes every 3 months but will never order from Dicks Sporting goods again as it was the worst experience I've ever had.

I purchased a pair of Nike shox for my husband in el paso tx the display at that for it was the only size available for his size they looked retared as ine shoe was extremely stretched so upon returning to home in fresno ca we went into store #1408 riverpark to exchange them for a regular pair and the cashier lady racially profiled my husband saying these shoes had been wien he said i havent worn these shoes at all just got them Now remind you the box stated displayed as well as telling employee she gave him such a hard time with NO apologies from any employee at the store he eas disrepected and

profiled as a low life bum looking to get over Not we wirk extremely hard for our money and dont deserve to be treated so disrespectfully just to make a purchase we simply wanted to exchange them…

I ordered a Kayak (order 10118619208) scheduled to deliver today. I've been monitoring my phone anticipating the delivery. Mid-day I checked online the status; states they had "attempted to call customer no response". ABSOLUTE fabrication. I phoned "Dicks" 3 times in a 20minute window.

Each time placed on hold indefinitely. Each time call was terminated only to have me call again and get another rep. to have call terminated.

Finally reached your contracted local delivery guys "Hot Shots" (210-878-4427) to be told they tried calling (lie), they had left a message (another fabrication) and they wished to reschedule a delivery later this week. I called Dicks again and requested to speak to a manager or administration to file a complaint (incident 180919-002237) and spoke to Kim.

I voiced…

Sunday afternoon my husband & I drove up to Plymouth Meeting store in Pa with the intention of purchasing 2 good quality Fishing Rods for our up coming vacation. Ifmwe wanted junk & lousy customer service we would gone to Walmart!

We walked in not knowing where the Fishing area was located . Of course We expected to be greeted or at least see an employee to ask . Neither of these occurred we wandered and found the fishing Rods my husband had a general idea What type of equipment we were looking for.

During the 30-45 or so We were in the aisle I spotted 2-3 what I believed to be Dick's staff members. Not 1 of these addressed or asked if I or my husband required any assistance. It was hard to identify employees based on only a minimally sized badge hanging on a cord. NO uniform…

Order #10098905107 What you have done to me with this order is shameful. You never gave me a tracking number or any information for me to know what was going on with the order. Two weeks ago, a company contacted me to set up a time.

I set up a day and time (convenient for them as they didn't care about my time and schedule). They then showed up 2 hours earlier than "what was commited and was convenient to them". I wasn't home, so I was not able to inspect it until later.

That night I found out the backboard was all scratched up. A another (different) company called me about installing it. They said they would order another backboard to replace the damaged one. They never called me back, so after several calls to them I finally talked to someone who "didn't know what was going on".

Then…

Over the years have bought golf clubs from Dicks and Golf Galaxy. I live in Palmetto Fl. Stopped at your Bradenton Fl. Store Saturday 6-16 from 5 till 5:30 and Sunday 6-17 from 3 till 3:30 waiting for someone to appear in the golf dept. no such luck.

Interested in taking advantage of the 20% off one item and trading in my odyssey versa putter for new odyssey fang putter at a good savings. Apparently that won't happen. There were two people working busy registers and they wouldn't have the time to help me, which i understood.

Didn't see anyone else in store. You lost my business. Will use PGA Tour Superstore in Myrtle Beach in July or new store they are building in Bradenton/Sarasota area next year