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Days Inn

1.0
81 complaints

Address

Wyndham Worldwide Corporation, Parsippany, NJ, 07054

Days Inn locations are experiencing severe cleanliness issues with widespread complaints about insects (roaches, bugs), mold, and dirty rooms. Customers report significant maintenance problems including leaking ceilings, broken fixtures, and general disrepair. Staff responsiveness and customer service are consistently poor, with many guests unable to reach managers or receive refunds for substandard accommodations.

Common Issues

45% (36)
dirtyfilthyroaches
30% (24)
brokenleakingceiling falling
20% (16)
rudedisrespectfulno response
15% (12)
refundchargedcancel
10% (8)
loudnoisetruck stop

Complaints

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steve cowart

Jun 5, 2019

1. very loud, rude people in the next room/s must of had a party went late into the night i complained multiple times to the front desk to no evail. finally around 3 am they offered to change my room ( which i wasnt going to do with my wife and 4 yr old kid at that hour.

2. the pool was closed however my wifed called a week before we arrived and we were told it was open

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Becky Hughes

May 20, 2019

I had cleaning man peeking through my door twice my husband woke up and caught him with door open ran him off hotel already knew about there employee doing these things

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Nilda Cisneros

May 7, 2019

I called Days Inn at Inner Harbor, Baltimore, MD to reserve a room for one of my drivers that was in the area.

I first asked if there was parking for a 48 Ft Trailer which I was told there was, I was never told that there was a fee for parking.

I then asked for the 3rd party credit card authorization form be sent to me via email since we were paying for the drivers' hotel accommodation.

I was sent the form at 4:24pm, and I sent it back at 4:35pm.

Once my driver arrived at the hotel, the manager Chanelle Coleman charged him for the room and told him that he would have to pay parking.

I called in and spoke with her, which she spoke over me, told me that they weren't going to accept the 3rd party credit card authorization form since it was done directly through Days Inn and not through…

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Jeff Hinton

May 5, 2019

Sheets were not clean, many hairs found when bed was turned down.

Towel rack was broken.

Carpet used as a base board had come unglued and was just laying on the floor by the bed.

Few if any electrical outlets for device charging (it is 2019)

Shower head was faulty.

This was the case in room 208 in McPherson Kansas on the night of May 4, 2019.

I also had room 210 that night with similar problems.

Not pleased with stay.

Definitely not a $95 plus $25 fees ($120) room.

Maybe $45 with no fees!!

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ms. thomas

May 3, 2019

I would of gave them 0 stars but it would not allow me to.

The Days Inn in Richfield Brecksville Ohio has the most disrespectful staff.

They will scream at you and hang up on you even after you have stated to them you are recording them and you have never raised your voice.

This is the managers of the hotel.

They do not even deserve one star.

They have a form that states privacy but information was shared with a person they knew was not on the reservations as well as they cancelled a reservation without even talking to the person who the reservation was in.

Beware of the DAYS INN RICHFIELD IN BRECKSVILLE.

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Jack Flynn

Apr 24, 2019

During the Easter weekend we stayed at the Days Inn in Vernon Texas I have stayed there many times and it seems to being going downhill first the door card took several tries just to get in the room then the room had electricity plugs they were 10 feet from the bottom of the bed then if you get in bed the mini fridg would come on sounded like a car in the room with you then I got back to my room Saturday night one of the beds was not made and the bedspread was missing the room had a new heat and air unit took me 2 days to get it set where I would be comforbale I wont be staying with the Days Inn ever again.

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Laura DeLuca

Apr 15, 2019

Days Inn, Decature, AL.

Floor sticky, huge piece of ceiling fell on my head during my shower, someone came in our room even with DND sign on door.

Turned out it was housekeeping and she didn't announce herself.

Pool unusable.

Breakfast was rotting fruit nothing else.

Worse place ever.

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Yvette McNally

Apr 10, 2019

Non smoking room is extremely unclean .

Cigarette Burns on the bedspread and blanket .

On the carpeted floor cigarette butts, food ,trash old batteries etc.

U nder the sink in the bathroom is filthy ,top of the refrigerator is disgusting inside the microwave also disgusting.

Called up reviews and complaints on this hotel . .

Days Inn in Ukiah California there's way too many complaint bad reviews to count if I would have checked that first I would have never booked here.

How and why is the manager of this facility not held accountable ?

Why would this company allow this hotel in Ukiah California Days Inn why would they allow their reputation to be tarnished in roomed with a manager that does not rectified or correct nor compensate any of the people that have not got what they paid…

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Vincent Hubbs

Apr 6, 2019

I reserved a room on 3/30/2019 for the night of 4/2/2019.

The reservation was made via Trivago, which took me to Booking.com, I reserved the room with my debit card - and the site stated explicitly that the card would not be charged - and upon my arrival I paid with a different card, a prepaid MasterCard that I load for such use.

Upon arrival and check-in, I paid with the aforementioned prepaid Mastercard.

In looking at my bank statement upon my return home (Thu., 4/4/19), it showed that my debit card had a charge for $66.

90 and it was in 'processing', I contacted customer service and was informed that the card wouldn't be charged and the fund were being "held" - I'm sorry, but the website stated there would be no charge made to the card - and that it would be reversed.

On Friday…

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Presley Calogeras

Mar 31, 2019

Recently stayed at the Holiday inn suites in Richfield, Ohio..when we first arrived it looked like it was going to be an amazing time..after my 3 year old daughter went swimming she went over to the slide but slid and hit her head because the slides were super wet from all the kids going swimming and then heading to the slides..one kid I seen hurt his ankle as well..

Later that night I put my daughter to bed around 9 PM..

I knew it was going to be loud still in the hallway because pool is open til 11 so i.knew kids would be running back and forth from their room to the pull..

Now we were not by the pool we were on the other side of the hotel. around 1115 when the pool was closed there was a burning smell coming into my room and it the hallway with 10 kids yelling and screaming outside…

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Barbara Grey

Mar 25, 2019

I paid to have my car left in Days Inn parking lot in February and half of March.

It snows in Vermont.

My key was retained to be used when needed.

My car was not moved when plowing was done, so a deep dam of ice and snow surrounded my car upon my return.

The attendant the afternoon of March 14, 2019 actually yelled at me when I went to get my key and complained that I could not move the car because of the ice impacting it.

I did ask for the manager, but she was not available.

I had spoken with her when I stayed at the Inn in late January, and she was both pleasant and accommodating.

Had it not been for the taxi driver who delivered me back from the airport, I might have been stranded.

As an elderly woman, I have become accustomed to paying for good service and receiving it.

Not a…

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Jason Roberts

Mar 19, 2019

Been staying here for a week and a half.

1st night, bathroom flooded from upstairs bathroom leaking.

Damaged brand new iPhone beyond repair.

Front desk did nothing to compensate but move us to another room.

Was told we would be moved to a room with a single bed because we are paying full price for a double.

Still have not been moved.

Internet does not connect.

When it rarely does, it does not stay connected.

So we have not been able to work from hotel room.

We have to go across he street to a coffee shop and spend even more money to use the internet to work.

No hot water for 3 days now, and we were told we would get a discount for next night because of this.

Went in to pay for the room and the girl at the counter did not know how to apply discount.

Paid anyway and tried to get…

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Isaac Idani

Mar 17, 2019

Water leaking in bathroom .

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Cathy coughlin

Mar 13, 2019

I Made reservations for my son and granddaughter not knowing the area I ask for hotel near universal and with shuttles to universal the reservation desk assured me the hotel had what I wanted near everything .

When they arrived they were near the airport not universal nothing near by and no shuttle to universal I spent a lot of money on hotel I even called the hotel to be switched to another hotel for them and they would not do anything for me we travel a lot and always need a hotel I guess days inn won't be on my list the worst part was I didn't even get a apology My reservation #17026869319 march 10th 2019 CathyCoughlin

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Jeanine Lee

Mar 7, 2019

I am writing to you regarding a reservation I made through booking.com in August of 2018.

It was a late Saturday night (8/18/2018), I had booked it on my cell phone through booking.com.

We arrived at The Days Inn Wyndham Yakima and realized our half way destination was still an hour away.

It was approximately 6:00 at night.

At that time, we called booking.com to cancel the reservation, they said it should not be a problem.

They called and spoke with the front desk receptionist Sonya.

We also went inside the Days Inn Wyndham Yakima and talked to the front desk employee, Sonya.

We explained our predicament and she said it shouldn't be a problem also.

Sonya said that the supervisor would have to do 'something' on sunday and that the supervisor will contact me.

Well, we were on a mini…

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Jill Avery

Jan 7, 2019

We booked a last minute vacation to Universal Studio's in Orlando Florida over Christmas.

We had 7 guests that included my parents and my 3 children, so I needed to book two rooms.

We chose Days inn because it is a National Chain and most everywhere else in the area was booked.

While, I understood that this hotel did not provide the amenities my family is used to, I still expected it to be clean and safe!

I cried myself to sleep each night of the stay, horrified and embarrassed that my children had to sleep in the room and that my parents had to sleep in the other room.

The rooms were deplorable and unsafe.

There was extensive water damage to the walls and ceiling.

Light fixtures missing, the carpet was torn throughout the room, the plastic baseboards were pulled from the walls…

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Carrie Solenberg

Dec 20, 2018

I am staying in room 115 at the Days Inn in Tahlequah ok.

And I first seen a roach in the bathroom floor .

I took it to show front desk said she would note it and let someone know .

The worst part of my night was waking up to a Roach craw across my mouth while sleeping .

Talk about being freaking pissed and sick .

I'm PISSED!

VERY PISSED !!

TURN ON THE BATHROOM LIGHT THEY RUN SCATTERING TO HIDE .

Its one thing to see a bug but ROACHES to where they run when you flip the damn light on that's BULLSHIT !!

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Jen

Dec 15, 2018

Front desk girl was terrible.

Rude, arrogant, racist, unhelpful all describe Anna in Fresno.

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Rubi Parris

Dec 15, 2018

Okay here's the complaint.

After driving all day we reach your hotel at 11 p.m.

After checking into the hotel I see a dirty toilet the ceiling is falling in there's trash behind the toilets the floor looks like they have not been vacuumed.. there's hair in the bathroom yuck.

There's food on the bed spreads.

Double yuck...

Plus there is something in the floor that looks like blood..

And what got me to stay here is Days Inn has always been an amazing Hotel chain corporate office needs to look at this one the sign out front says newly renovated.

I talked to the gentleman in the office and he did ask me if I wanted to be moved guys come on I've drove all day unloaded my car and now you want me to be moved.

Believe me if I could find another motel this late at night I would have.

This…

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Nalina Hevingham

Nov 8, 2018

We stayed in the hotel last Saturday 3rf November for one night, the room was clean then around 10pm we heard banging from room above this went on till around 12 then we heard dogs they settled down but at 4am they started again pounding about and barking by this time we were wide awake and not in a good mood as we had a good drive to get home ,I went to reception at 7am but was locked up by 9 we had had enough so went back to reception and it was still locked the cleaner told us it didn't open till 3pm so we posted our key back and she gave us a number to call, that afternoon after a long drive home I rang and complained she told me she would refund half the money which I agreed to ,then today I went onto my bank and money had been taken out I phoned my bank and they told me days Inn had…

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Jerald and Marion Strauss

Oct 22, 2018

Days Inn Mackinaw City, MI Cancellation dated October 13, 2018 not accurate --- we did not cancel our reservation.

Confirmation Number 83066EC008514 We arrived at Days Inn on Saturday, Oct.

13th, at 3 p.m. and were assigned to rooms 174 and 175.

We were traveling with 2 other people - Christine Walczak and Tony Wolosz.

We were to stay one night checking out on Sunday, October 14th.

Upon arrival we were anxious to see the indoor pool.

The pool room/area was very messy and the pool had some sort of scum or oil floating on the surface.

We told the reception at 3:15 p.m. about the problem and then went to the city to enjoy the afternoon.

Upon returning to Days Inn we inspected the pool and it was clear water.

Our travel companion, Tony, inquired at the desk as to what chemicals were…

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Lynda Russell

Oct 17, 2018

I came into the days in at 7280 Lundy Lane Niagara falls Ont. late one night Was given a price for the room.

When I got to the room there was a large fan going, heat was on full, carpet was wet and room smelt!

I called the office and was told someone would come, she came and said "fan too noisy" I said yes and floor was wet, office gave no excuse, room change, anything!

When we checked in there were 2 people at the desk, it took more than 15 minutes to check in!

When we left there was one person on desk, line up of more than 5 guest rooms.

Person in front of me was complaining about charges different than his on line booking, girl at desk asked him to step aside so she could deal with others, she just dismissed him!

My turn came and again I complained about the bill. (as well as the…

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Michael Chad Young

Oct 15, 2018

We were driving through Larwenceville GA and decided to stop and spend the night.

We got room 223, opened the door and the smell of marajuana hit us in the face.

Not minor, it was sickning.

So I called the front office and she said we will give you another room and look to see who rented the room prior to us and put them on the no rent list.

Well we had to go get new room key cards and it was the room right next door, 222.

I opened the door and it was worse than the first room.

I called her again and she came down there with fabreeze.

She was rude and trying to tell us that it was not marajuana it was a bad smelling cigarette.

I know what marajuana smells like and she kept insisting it was not and just sprayed.

I asked for our money back and she said no refunds.

We had no choice…

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Ronda French

Aug 18, 2018

To Whom It May Concern, Arrived at your Mission Valley Days Inn at 5343 Adobe Falls Rd SanDiego,late at nite to find bugs in the bathroom and a mold smell in bathroom also.

Traveled all day so addressed problem with front desk next morning.

Staff was very nice and showed us new room which had same issues as first room.

Checked out to find new place to stay.

Looking for refund on nite we stayed,would have stayed three additional nites but conditions not good.

Ronda French

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phillip martinez

Aug 7, 2018

Hello...i want to tell you our story ....

My husband and I are both seniors and we were traveling with our 8 & 9 yr old grandchildren on Saturday 8/4/2018 when around 10:30 our transmission went on our 2009 chevy avalanche we have no reverse and could only go about 10-20mph with the rpms over 6 and the transmission warning light blinking that the transmission was hot .....so of course before a fire erupted or someone traveling the speed limit of 65-70 hit us ...we had to get off the interstate before we got killed the children were scared and to be honest i was too....we coasted into your place at exit 241 we could go no further ......we were approx 150 to home and its 10:30 - 11pm at night.....my husband went to see if there was a room available even though the sign said no vacancy's…

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