Cricket Wireless

I change my cricket account due date on October 28th and also enrolled in auto pay my due date was changed to the 3rd of every month cricket customer service representative took down my card info and said it was approved and it would come out on the 3rd of each month but there is no record with customer service that my due date was changed so now my account is suspended because of a mistake cricket made I have been a customer for 3 years and now I have no phone service because of a mistake they made

I went to store corner Greens Road at I-45 N.

Houston Texas.

I walked in with my 16 yo r I am Hispanic look Hispanic.

There was two employees at the counter.

One employee said Hola other employee said hello.

Hola and helloe walked in they greeted as with hola and hello.

I told her why can't I just be greeted with a hello.

TheI was told they greet in both languages.

I said thats ridiculous, your are racially profiling, this is not Mexico, wS told by employee that she is not from Mexico.

I said I don't care where you are from you know better than to profile me, was told they do this with every walk in.

Next couples that walked in were black then white.

I did why didn't you greet them like do greeted me?

She said we can choose either word.

To their astonishment they did not…

I got your service for my daughter and myself bought 2 Samsung phones about June 14 had a problem with mine went to the Catskill dealer the manager said it had a glinch in it I will continue to have problem with it.

She said she would up grade my phone for 30.

00 dollars more I said ok she gave me a Alcatel she liyed to me ripped me off she down graded my phone If cheating me how many other coustomers had she cheated.

I will not continue to use your services if this can not be solved.

Here supervisor was notified and have heard back from him my phone number 5182916019-

I am complaining about the employees located at 5707 MacCorkle ave. #110, Charleston, WV 25304.

I got a 4 family plan on 6/22/19.

I switched from At&T for a more affordable plan.

I purchased the Samsung Galaxy A6.

The volume quit working and the phone had an image problem.

I did not like the phone and I wanted my money back and order a phone somewhere else but every employee at that location told me I could not get a refund for the phone on 6/27/19.

I could only get another phone in that store to replace it with.

They were not nice and kept following me around the whole time I was looking at phones and would not assist me in questions I asked and just told me to look at the specs on the phones and basically their all the same unless I buy a 900.

00 dollar phone.

Many times they…

I have been with cricket for only a month.

I have problems using my phone at home due to 12 to 15 dropped calls a day.

I called they opened a case I have even had my sim card replaced.

They say they are updating towers in my area and I will be given a credit.

The agent sent me a text message with the confirmation number.

Spoke to a supervisor who stated there were no issues in my area really.

I calked again and was told the supervisor left notes not to givve me any credit.

I did a warranty exchange and was told I would not receive credit for days I did not have a phone.

I am very disatisfied with my service and your customer service.

I will be sending a letter to the president of the company.

No one should be treated with such disrespect.

Bought phone at Cricket wireless about two weeks ago.

Samsung Halo, Love the phone but has been a nightmare. returned to place of purchase 3 times and employee looked at it handed back and said its FINE.

Cant control phone,runs all the time,using data like crazy,messed up all my google accounts and what do you do?

NOTHING BECAUSE THEY have no support,NO i am not a new smartphone user, that wont work, I LOVE Samsung phones but Cricket? service sucks. got to move on to a good provider, ATT ?

NOT...

The employee at 2847 S.

6 Ave., Tucson AZ, showed up 10 minutes late and was rude and obnoxious.

His nametag said Hector.

Two Cricket Wireless stars in Livonia Michigan are extremely rude.

One manager yelled at me because of the phone I chose over her recommendation.

She would not back up her sales man.

The other store, the 2 salesman kept talking back and forth after they asked how they could help me.

When I mentioned that I would wait until they were done talking to each other, they said we can listen now.

They kept on talking to each other and then said well, we told you we were in the middle of something.

These are Cricket stores and very rude and unprofessional, not helpful at all.

I shouldn't have to drive to another city for help. this actually has me considering switching to another phone company.

I have the cricket unlimited extra (the best crocket offers) i have been trying to update 4 apps in playstore for the past 47 minutes.

I would like an explanation for this problem.

I have checked the settings and yes mobile data is on.

Wifi is off all settings are correct.

I went to the new Coos Bay Sprint and had very poor service from Sabrina.

She was completely rude and wreaked of marijuana so bad I wasn't even able to complete my purchase due to it giving me such a terrible headache and contact high.

I hope that you get rid of her soon because I wont be going back.

I shop at the Cricket Wireless in Philadelphia, Pa.

Located at 40th Lancaster/Wallace!

My phone number is 267-271-3867.

My name is Beverly A.

Frazier, I liv5 minutes away from the store.

My cell phone LG kept on popping up a messagw that said Internal Storage Problem.

I downloaded 1 new app Simple Radio.

I have over 600 pictures on my camera.

A messagw that said delete files shows up..

I cant find my File icon.

I asked the sakes assicuate ud hw coukd fix my phone..it shoukd have been very quick and easy..

BUT..

NO..he goes on and on about every cell phone company is telling pp that they need more services..

This hapoened around 2:15 pm..

I am a middle aged black women wearing an orange hat and I gave a big golden cross around my neck!

He said that I need to oay $19.

99 in…

I did a bridge pay June 1 2019.

I owed a remainder of 81 due by midnight june 8th.. june 8th I bought two cricket refill cards from Walmart proceeded to go on my app to pay my remainder and kept getting a message that the server was down so I went to my browser googled cricket wireless to get a message which I attached saying be back in a few hours they were doing maintenance so I proceeded to call and when I called same message they were doing maintenance and to try back the next morning 10am eastern time well I'm in arizona .

Sunday is my day off but I made sure to set a alarm to wake up 630 am to make sure I spoke with a cricket rep to tell them about the issue last night and pay my payment I talk to a rep she says I needed the whole 121 which is my whole bill so pretty much the 50 I…

On June 1, 2019, I received a text from cricket that someone had made changes to my cricket account.

I then noticed that my network access was off: I couldn't receive or send text or calls.

I went on line and tried to access my account.

I was prompted to enter a 4 digit access code.

I entered every access code that I may have set up and was denied access.

I called cricket and spoke to the representative who asked me to give them an access code, to which I explained that none of them worked.

I was then asked to answer some security questions.

The question they asked was not a question I would have used and nothing like any security question I would have set up so I had no clue what the answer would be.

I was told I had to go into a cricket store and they could reset my access code…

I was treated very poorly at cricket store in Pittsburgh pa on Brookline blvd, cricket team member made changes on my account with out authorization, I called into customer service for help they wanted me to pay for what there employee did after assuring me that they would take care of problem, this is the worst phone company Ava.

Customer service cannot repair mine connection for 7 days I have to switch to another company that's how I got appreciation for loyal customer over 5 years thank you

Call center rep told me I could make a 1 time bridge payment in store and if I made the remaining balence before the ending of the bridge payment my phone line would not be suspended.

I made the payment on the 27th of May and made the remaining balence of 50 dollars on the 31st of May I received a text saying my bridge pay was coming to an end if I already made the payment sorry for bothering me.

I ignored the text due to me already making the remaining payment.

My phone lines are now suspended and when I called to customer service I was told I still owe another 60 dollars because I didnt make the payment before the 2 of June I spoke with customer service rep Javier who couldnt help when transfer to supervisor Will id # 2295 he said that the store and customer service line was not…

This place is unprofessional...they’ve charged me 3 times in one week for a hotspot and even had the nerve to turn off my phone after I just paid it,I hate your services!

The people who work for them are just as bad as the service itself!

I have paid for my phone and did the monthly term of agreement to get phone unlocked.

But upon numerous of voice calls to customer strive they are refusing to unlock my device.

I have no option but to file a civil suit in reimbursement for the price of phone and money spent on monthly service.

If cricket wireless does not unlock my phone I will have no choice but to file a law suit, and take this experience to social media and public.

I need to speak to some one from corporate ASAP.

I’m not getting any results from cricket support.

My phone stop working so I had to go take it to a ups store which is the most stupid thing I ever heard of when I bought that phone there than on top of that they gave me the wrong address to go to I have not received my phone yet in I need my phone I suffer from a lit of health issue y'all suck I will be looking for another phone company cause y'all business ain't crack up to be shit

I'm upset because I was charged $25.

00 for a new chip due to me buying another phone but nothing was wrong with my chip.

I think this isn't fair at all, like your getting over on your customers.

I brought a phone on Sunday and I'm under the impression I was paying for the phone not a new chip.

I think I should get my $25.

00 back because this isn't right at all.

mr.

Harris my name is James Davis I've been a cricket customer for approximately one month as of the 26th of this month I'm an extremely unhappy customer who continues to be stonewalled by customer service when it comes to fixing this phone and or said issues with service....

I walked into the retailer store in roxboro North Carolina 27573 you showed me a map that shows that I am clearly in the green for AT&t services I left Verizon which I just paid my bill for the month 2 days priorand their service was spotty your service is worse I've troubleshot on this phone I've done everything I've have to do to make you guys happy but I'm unhappy please give me what you promised and what I pay for or please refund my money the treatment I have received thus far because of your failed services is…

I purchased a phone on 05/12 at the Chula Vista store. by the sales rep that I could return the phone within 7 days for a full refund.

Tried to return the phone on the fifth day only to be told that I got no refund back because the phone was a promotional item. and the senior citizen on a fixed income and information about purchasing that phone was not divulged to me it was hidden by your sales rep.

Do your sales rep her name is Jessica hid information from me

My screen wasn't working so I went into a cricket on Ayers street in corpus Christi tx.

The girl was rude.

She asked what I needed.

I showed her my phone and I said just something cheap.

She grabbed a phone from the back and proceeded to ring it up.

Without even asking me if I wanted it or showing me something at a slightly higher price.

I asked if I could transfer my info.

She was short with me the whole time.

Only responding with single words.

Very cold and no smile or small talk.

She handed me the phone and couldn't even say thank you.

She ruined my day.

McKnight Rd attendant made me and daughter wait for 1 hour when she had only one 1 customer.

Another possible customer left and she didnt move.any faster.

On the contrary, she made sure to chat with customer ane completely ignored us.

Really rude.

I guess she is not on a comission so it does not matter to her.

First Cricket is charging me $188 and some odd sense for one month worth of service for 3 phones all because they said in the month of March March 7th to be exact that my bank reverse a payment but they didn't do that until April 27th and whenever I 3-way called with my bank and a cricket representative the first time I got told that after they reviewed all of the evidence that I would get a credit of $81 into my account my bank account in 3 to 5 business days on the 5th day at the end of the business day I did not receive the credit call then spoke to a supervisor yet again her number was her her name was Jennifer the ID was J to 632 s from cricket and she informed me that she tried opening up a new ticket claim but she was unable to because Cricket closed the previous claim and found…