I just paid my bill I have 2 lines I no longer need two lines cricket won't credit or refund my money to the other line I do sill need they actually told me I paid for the service but I won't use it and they offer no credit for unused service they will only keep line active till billing cycle ends what sense does that make.
Have not had telephone service since April 28 nor texting , what's going on went to local store and no one knew anything,my brother,sister,also have no service this is just not right,Resond if you can phone2108012528.
3days without services is too much!
I live area genmcmullen and castroville road,sisterlivesnear empire plaza if not fixed we will discontinue services ,!
I've been with you guys for seven or eight years.
You've never done anything extra for me.
I draw an SSI check.
You refuse to put my billing due date on the 3rd or after.
This month it's the second.
I've gone through this with you 10 times.
I'm tired of it.
I feel like you're scamming me out of $5 a month on purpose.
If you did it to 500 thousand people a month think about how much money that would be.
I'm going to Metro because you refused to help me.
I've tried.
I'm going to report cricket.
I believe it's a scam.
All you had to do was put my billing due date on the 3rd or after.
I Can Do Better somewhere else.
Phone service is great.
But when I use my I-Tunes app it starts buffering and shutting off in the middle of songs no matter what time of day.
What is the problem?
I only experience this on music apps.
First they could not transfer my phone, i had to buy a new phone ,i paid $122.
00 for a new phone and 55 dollar a month plan, than i had to pay and additional 20 to get my phone transfered, this took over 2 hours, i took my new phone and cricket plan and left the store, came home and tried to use my hot spot, it did not work, i called cricket support, they told me, add 10 more dollars to plan, i could get hot spot, i 've had cricket for less than a week, i plan to change carriers at the end of the month, i don't recommend this service
I spoke to Andrew at customer service couple weeks ago to change my service date to the 24th I got a text today saying I need to pay my $55 or my phone will be shut off I spoke to Jeff and he said that I never called and now my phone will be turned off please look into this
Compre un nuevo telefono hace 1 mes atras el telefono que compre tiene una falla no le funciona el puerto para airiculares Regreso a la tienda despues de una semana y no me lo quisieron cambiar por que ya se habia pasado el tiempo Y ahora tengo un cel que ni siquera funciona.del puerto de airiculares Creo que no es justo para mi estoy pagando un plan con un telefono que no funciona
One of my lines was disconnected, I call to ask why and all they told me after 1 hour is that they couldn't do any thing to help me, I talk to a Manager call Adam I.d 100856009, this person does not care about my business there fore I may look for a new cellphone company.
The poor customer service is a big problem for a company like cricket after 4 years of giving them my business I feel so disappointed.
i.m have tried working with ya, but I can not get a phone log nor retrieve deleted messages, I will go with a company that knows how to take care of there customers, I know privacy right if I paying you for 2 phones I should have these options. and I will have all my friends leave your company too.
Thanks for nothing
Elizabeth Hill
I had pay my bill for this month 90.
00 dollars on 4/4/19 on 4/6/19 they turn off my servive without no explanation when I went down to the cricket office they had told me that I had to pay $8 and some change Cricket did not send me no information about those $8 and they just automatically turn off my service completely which it was unnecessary I'm making a complaint to your office and to corporate to let you guys know that this is that information to customers if there is a payment that has to be paid and you're not aware of it you should let them know when I purchase my phone the girl did not tell me nothing about no insurance on my phone I thought that it was added to the bill when I purchase a phone for my son found out that the $8 was not added to the phone that my son brought the…
I did bridge pay on the 2nd of this month but my service is suspended and now I have to pay $90 to get service restored.
I thought bridge pay was 7 days of service before the remaining amount is due if I could have paid the $90 on the 2nd I would have I was screwed over and i am very upset about it
Bought two brand new phones less than 30 days ago brought one back to the store for obvious glitches.
Sales rep helped us as much as she could handed us over to Isabella in your eureka California 95501 store.
Isabella is also the one who sold us our phones.
Isabella made a lot false statements. for instance she said we can come get replacement plans anytime if something was wrong with the phone within 30 days we can return it.
That wasn't the case so of course that was upsetting but I know she doesn't make the rules.
However her attitude was horrific my senior citizen mother left the store crying had been up there 3 to 4 hours.
So I had her go home and bring me her device we are on a plan together.
She was very upset Isabella shoved the phone into her hands rude loud and tried to…
I am an electrician and Cricket called me to repair a light in their store in Paragould, Arkansas.
The main office in Sugar Land , Texas contacted me.
I completed the job and have tried to collect my money, I can't get any response with the contacts they gave me.
My bill is $90.
00 .
Most of the people working there don't have a clue about there talking about I'm tired of calling there and them telling me what they can't do never what they can do .
I've been with cricket for over 20 something year.and this is the last straw I'm switching phone company.
Tired of my phone going off when ever the automatic wants to turn it off and the crazy ppl that work there have nothing to say .why bez they don't know what there talking about I hate it.and none of them are on the same page its crazy well this time my phone went off at 1120 when its been going off at midnite.buy bez I'm two hours behind then my phone should of went off at 1045 but it did not and it never has it goes off st 1149 .but for some reason it went off when it wanted to .so I called to ask why .
I talk to…
I bought a new phone today at Port Chester, NY, Main St.
Sales person was not at all helpful and rude.
I traveled 15 miles each way to the store.
When I got home and realized I needed further assistance I called the store and was refused assistance.
They said I would need to return to the store!
I have been a Cricket customer for almost two years.
This is bad customer service
I called your store in Las Cruces (575-449-4451) less than 30 minutes ago.
I called to learn if I could call overseas with my Cricket cell phone service.
To begin with, the young woman who answered was robotic in her response: she spoke with indifference, her tone was unfriendly, and she was determined to give me as little information as possible.
She said she could not tell me what plan I was on, that I would have to come into the store, and she gave me excuses why she couldn’t assist me.
I only needed to know the additional cost to call overseas, which she finally said was somewhere around $25 per month.
It took a concerted effort on my part just to get what little information she gave me.
I told her I needed only to make one call and once again she became evasive and said…
was told to pay money on bridgepay and had untill march 4th to finish bridgepay but was later informed it was march 3rd so now i must pay the 100 even though i paid 50 because the representative in custermer care told me the wrong information now i asked them to fix it but they made no attempt tp correct there wrongdoing
Office of the President Cricket Wireless Online Order id # 136256483 Phone# 918-605-9658 Line 1 Phone # 918-606-1242 UPS Tracking # 1ZEW54521304919661 Paid last 4 of cc # 7577 (Mastercard) Ticket # 1902211187101
To whom It may Concern:
I have tried to resolve my issue since I called on February 07, 2019 and have opened a case concerning a total amount of $101.
68 taken by cricket for this order on January 31, 2019.
I never received this order, the phones were sent back to the dock and you signed for the phones on February 07, 2019.
I have called returns, which they say it not their problem.
I have called customer Service, and now Sarah left me voice mail message stating that I don’t get my refund because the phones were activated.
The case # is 1902211187101 for which Sarah is…
I just purchased a SIM card from the Cricket Wireless website.
I chose the option to add a new phone number.
I kept my existing Cricket Wireless cell phone to use.
I received the card and set-up an online account.
I added all of my information and I chose the option of “auto-pay.” I went through the activation process but it was unsuccessful and I was not able to get the phone to activate.
I called customer service 3 times and I also went to a local cricket Wireless store.
None of the representatives were able to successfully get the phone activated!
I was informed that my only option is to loose my $40 payment!
And now due to this issue I cannot use my cell phone at all!
As a solution I would expect to either have someone to get the SIM card working with my existing phone, or…
I paid for a screen protector in the Henderson store about 2 mouths ago. the manager that was at this store put it on and didn't put on right from a coworker that's working in the store. now the screen protector keeps showing more and more cracks in it each day. sale person talk to new manager and that they're sorry and sale me a new one for 10% off.
I paid $36 dollars and it start cracking 2 weeks later.
I feel that I should be given a new one without being charged.
I came from Orlando Florida about a year ago and months I have that company for many years bot this is goings on they said they make uses the internet what is not true I'm using my daughters wife they still charge my 2 lines they don't give no discount they keeping sharing every month they test grab the money bot no internet they don't do everything to fix tha problem they charged me $109 for 2 lines and no access to the company internet ef I don't paid they disconnect the service
Cricket told me the cell tower has been down since September, 2018 in my area and that they are scheduled to fix it in two weeks.
I have been told this same thing every time I call them and complain that I have no service.
I am going on 4 months of the exact same story from them.
I can not make or receive calls on any of the 3 phones that are all in the same household and on the same plan.
I am only able to use the phone if I drive 10+ miles away to a Starbuck and then I am able to make and receive calls.
To me that is not providing me with service.
If I am unable to use the phone at home then I do not have service.
I have called many times and wasted a lot of time on hold with this problem.
On 1/8/2019 I called them to fine out what is being done.
I also told them that I did not…
Cricket in Athens Tn threatened to fire a girl if she followed cricket policy and take money from her get control of your people me and the people she was helping probably won't be back
I only gave one star because I can't give 0.
I have been calling cricket since November 11.
My phone has been loosing calls, not having service, and everything else since late October.
I finally got a ticket put in mid December and was promised a credit for the full month due to the inconvenience.
Well when I called to get the credit added I was first told by the Supervisor Rodrigo (emp # 2162) told me that made a mistake and I was only getting a credit of $16.
So I asked him if I could speak to his manager and he proceeded to tell me managers don't talk to customers.
So I hung up on him and called back to get the corporate number when I explained to the new rep what happened she assured me that I most definitely should've been transferred to a manger and that she didn't see any…
Yesterday a person named Megan B sold me an IPhone 6s and a case for an IPhone 7, which I didn't notice was the wrong one, at 21019 US Hwy 281, North Suite 808 in San Antonio, TX.
I tried for hours to get the phone to turn off, but it kept coming back on.
I went back today, and Megan told me that the problem was the case.
Then she wouldn't refund my money when the problem was her fault.
You can't tell me she didn't know she sold me the wrong case for my phone.
I paid $15 for the new case, which I should not have had to do as it was her fault that I got a case for an IPhone 7.
I took the phone home and tried to charge it again.
After plenty of time I would not charge but went down to even less of a charge.
Now she is expecting me to pay for her incompetence and a defective phone.
I…