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Write for Us Costco Complaints Continued... (Page 5)
227+ reviews added so far. Upset? Call Costco corporate: 425-313-8100No Reviews
I've been picking up items for my daughter at Costco for past 3 years, well she just moved into her new house and began unpacking the items for kitchen. Unfortunately the knife set is missing one of the knives . I would appreciate some information as to how I can complete this knife set, without additional out of pocket expense.
Thank you for your attention to matter.
Whenever an item is sold that may come with a subscription (Virus software, warranty, etc.) or an extended warranty it has been my experience that I'm being charged from day 1 of the sale even though the item may not arrive at my house for several weeks.
The correct way to do this is start the subscription or warranty the day it is installed at it's destination.
This way the countless people paying for services are getting the full value and not losing 5-10 % because they don't have the product in hand.
If everyone buying warranties and subscriptions loses 2-4 weeks of the time they paid for who is making out like a bandit?
It is not the consumer.
Anyone else have this type of situation. Maybe you did and didn't even notice it which is what they want to happen. Who will complain about a few weeks here and there?
I was told by Costco customer service that it is the company selling the service doing that but Costco should stick up for us and tell that company it starts when the product is delivered. When I told them I wanted to file a complaint I was put on hold for 5+ min. while they looked the number up plus their attitude changed all of a sudden. Poor customer service.
I went to the costco in Garden Grove and found it to be very unpleasant. I found an elderly white woman working at the sample station screaming at a young Asian boy to not touch the sample. I was highly disgusted by her actions. Following this, I ran into several white employees that were very rude and bias on serving people at their station. You can guess who they served it to first, not to mention when I tried to get one, they were lecturing me on lines when in fact everyone who was Caucasian seemed to have just formed a circle. Now lets get to the people at the cashier, the one that helps the cashier are extremely rude in telling you to go stand over there when you haven't even finished putting all your stuff on the counter. I recommend the store train their staff and employees better, costco is nothing more than overprice bulk food anyways. They are the epitome of why this country is consider rude and arrogant.
I went to Costco to schedule a wheel balance and tire rotation.They did the paperwork at around 10:35 am ,December 18,2012.I was told that it will take them 1 hour and 30 minutes to 2 hours for the wait because I am the fourth customer on line. After almost around 12:15 pm while waiting inside their store ,they said they cannot perform the service because I am missing 3 lug nuts in front-right side passenger side.
I was puzzled and amazed how I can loose three lug nuts in front of my car.I told them I got 3 old spare lug nuts that I pulled inside my car .They just put the 3 lug nuts that I have and never done any service and I was told by one of the employees that "Have a NICE dAY". I was really furious how those missing lug nuts happened because I will feel the vibration on my wheels if I loose those lug nuts driving to COSTCO.
I really felt bad that they never did any service from the advantage plus they mentioned when I bought my new tires on their store. This was really a bad customer service on their part.
I bought 4 tires for my Volvo XC90 from costco in Jan 2012 for $1215. As recommended by Costco, the tires were rotated at the Costco tire center, approx every 7500 miles. The last time I serviced the car at Volvo, the Volvo representative told me the tires had to be replaced. I took the car to Costco and complained that the tires had approx. 20000 miles and there supposed to be a 50000 mile warranty.
The Costco employee came up with all kind of excuses in order to avoid honoring the warranty, claiming the the tires were not evenly used. I responded that if the tires were not even, why wasn't I informed about that when I brought the car for the tire balance and/or rotation on 6/6/2012, or 9/29/2012. Without any explanation the Costco employee named Salvador, refused to honor the warranty, claiming that the problem was due to the car ...
On your Board, I Saw your office hour is : M-F 10:00am - 8:30pm
Sat. 9:30am - 7:00pm
Sun. 10:00am - 7:00pm,
but you close at 6 on May 4th. are you kidding me? I have to drive half an hour to there. it cost my time and money. especially the photo shop, it closed much earlier. I go to there because your staffs are cheap, but you played me as fool. I pay you over $100 for the membership a year ,but you hurt me.
On April 3, 2013 I went to San Jose Costco and I just purchased a box of Del Monte Variety Pack Mixed Fruits and when I opened it just now on April 4 2013 at 17:33 pm, it was moldy inside the fruit cups. So I am filing a complaint against Costco for the spoiled product I purchased.
On Oct.2,2012(Tuesday),I went to Costco(976,3rd Ave.Brooklyn New York) with 2 friends who are frequent Costco customers.We finished shopping at around 11:35am. After leaving the cashier,we ordered something to eat from the only place we could order food.
After we placed our order,I decided to add one more item,so while the staff serving us was tapping in the price of each item,I quickly asked "Could I add a latte mocha freeze?" and was going to apologize for the inconvenience,but by the time I was up to the word "latte", she didn't look at me but shook her head as if indicating I couldn't add that to my order,while her expression was rude and unfriendly.
I stopped and looked at my friend,we were both in disbelief.I continued to finish what I wanted to say but she already added the item to our total and went to get my smoothie which part of it spilled out and stuck at the side of the cup.If she hadn't been so unwelcoming,I would believe that was just an accident but with her bad attitude towards us, it was obvious she couldn't wait to get rid of us.It wasn't crowded at that time,there were plenty of seats and we took our seats in less than 2 minutes.
When we looked back at her counter,nobody was on line.This black young woman was the only woman working at that time.There was a tall guy behind her, not serving anyone but just walking back and forth.Although this female staff was rude enough for not saying a word throughout the entire service(along with an unfriendly face),her impatient shook of the head before a customer could finish requesting for something else was worse.
All the other staffs were pleasant during our visit,they desrve their jobs.My question is whether she's that rude to everyone or to asian customers only.If she could be that nasty to us when we speak English fluently,how does she treat other customers who are not fluent in English and don't know how to complain in English?
I read it in several customers' complaints that after being mistreated by some young staffs,the customers asked for the managers but those managers were just in their early 20s,it didn't look like they would take the complaints seriously.
During this last visit at Costco,all other staffs were polite except for that woman at the food court.She shouldn't be the reason we don't come back but so many polite young people are looking for jobs, why should this inconsiderate individual be taking their spot.Instead of being in such a hurry to finish serving when the customer is not yet done,she should be in a hurry to grow up first because there are people younger than she is who know being courteous to customers is priority.No matter how stressed she was, she shouldn't take it out on customers.
I don't have the name of this employee because I wasn't thlnking of filing a complaint but now I think of some people who are so nice during their jobs,if this inconsiderate girl knows her negligence is being told,she may consider more of the customers feeling rather than putting hers in priority.I hope that the time, the date and the location of the incident that I 've provided may help finding who she is. Thank you for taking care of this matter.
Equinox Kayaks has not responded to my 14 emails regarding replacement scupper plugs. The original plugs are easily broken under "normal use". In order to remove the plugs from the kayak after using in the water the cord willrip out the holes and then you need to use pliers to get them out. I need to get new plugs but have NEVER recieved a reply from them.
I purchased a 80 pod kurig coffee pods and when you start brewing your coffee they burst about have way threw the brew cycle. They are made by Van Houtte All you end up with is a half a cup of coffee grounds. Can I take the box back for a new one or a refund. About one in three burst and I would like an answer from Costco about why they carry this product...
I placed my first order on 01/08/15.10 days later and as I phoned Customers service I found that my order 563610659 was cancelled and I have to place a new order, they promised me a refund of money due to the delay but after installation. I did as they said .on 01/28. I phoned them to get what they me promised, today I phoned the Customers Service to ask where is my refund and why I didn't receive anything till today 02/03.the answer was very cold ( it's noticed in our system but I don't know why didn't send to you).I sent email to websites and I got this answer
We do apologize for the inconvenience you were caused. We will have a $100 Costco Cash Card mailed out for you on 2/5/15 via the USPS. It may take 7-10 business days to deliver to you. Unfortunately, we cannot guarantee it will arrive any sooner. Now I am not satisfied with this service and asking for full refund because of this delay and slow in action taken.
My complaint about Cosco # 1166 In North Planfiel NJ. It took me over 30 minutes to find a jar of grape jelly and salad dressing. This is unacceptable. Store not have a guide of products in any of the hallway, you have to go hallways after hallways to find what you need. Besides the person who puts the products on the shelves never ends with their work because they have to guide other people like me to get the desired product. we were four people waiting for assistance.
The most intolerant excuse that is heard by a manager of the store is not put Guides products in the corridors because they want customers go through the store altogether and so will not would forget anything .... But best of all was when he told me that from time to time change location products for customers not memorize. That's called consumer abuse. to my mind all logic is to steal the customer that the customer buys more than you could ever need
I don't see what the fuss is about. No problems with Costco here, in fact I wanted to share the reasons why I love shopping there for all the haters out there. Do you want 3 to 4 times more product than you need for a cheaper price? Than Costco is your store. Everything bulk you can think of, they have. It is an amazing store with great prices and even greater product, however, if you are feeding a family of one or two, than Costco is not the store for you. I have heard of how amazing Costco is so I got a membership and a credit card and a crappy picture and $106 later I was set to be a member for an entire year. I thought that I struck bargain prices. I only went there three times to only get water and cleaning supplies. It is only me and my hubby and we do not need nor will we eat a dozen chicken breasts. For a family with kids (especially growing teens) than Costco is the place for you, for a newly married couple, not so much.
In Nov 2014 I presented to Costco my reward coupon for $138.55 and they advised me they could not take it because it expired Aud 31 2014. I indicated due to it being mailed to my old address 1138 Gamble Lane Esc I had just received it. Costco said I had to talk to American Express regarding getting it replaced. I called American Express and they said they could only give me 25 to 50 percent of it's value but they would forward the info to a supervisor for review of a full refund. Shortly after that my wife took a call from American Express and they said I would be getting a full amount of $138.55 on the next reward cycle. As of Jan. 28, 2015 I have had no replacement of the $138.55. I called American Express today to check on it and they said since we are in a new year 2015 nothing can be done about the 2014 reward coupon in the amount of $138.55. I spoke to both customer service person then a second person and lastly a third person called me back. No resolution. This is ridiculous and immediate action should be taken to refund me the $138.55.
I've been a client for about 15 years and always enjoyed and like shopping at Costco . I got my mom who is 75 years old an American express card from Costco and every time she comes to USA she wants to go and do her shopping at Costco. She is always been a very chide person and very quite the type of person that doesn't like to be on the way o bather anyone is in her nature this one time yesterday January 27 2015 in north Miami Biscayne Blvd. at around 1100 Am she standing on line to purchase her items and it was time to pay she just forgot to get her credit card out (unfortunately I was at the ophthalmologist at that precise time) the cashier ask for the payment quickly and very rudely scream to her to move out of the line screaming continually step out she was just rushing and she got so nervous and franticly she was looking on her purse for the credit card but finally found it and was able to pay as fast as she could she got so nervous that she staring telling me she was already getting older and was frustrated for not been able to find the card on time. this is my mother and don't appreciate the treatment to her by such a rude uneducated person wonder if she the cashier doesn't have a mother or father getting older and if she will like me to treat her parent the same way. I am considering moving to bj or Sams I like Costco very much but seen the treatment you get at the point of sale is not fun anymore to go
I have been filling scripts at this place since they opened the doors of this location many years ago; however never met LISA and you don't want to meet her. I was given 2 scripts last time I visited my Dr on Dec. 18. The second script clearly said on the document "not to be filled before 1/21/15; however LISA took a quick glance (and she's filling in for Mark S.) and said "I can't fill this it's beyond 30 days." I told her I was given 2 scripts "I don't care and I can't call him either because it's beyond 30 days and kept shoving the damn scripts and my driver's license back at me. I kept trying to explain but now she's getting belligerent and starts raising her voice "Sir, I TOLD YOU, these cannot be filled, you will have to go back to this Dr. and get a NEW script.......and then a moment of clarity.........'oh, I see here where he typed in "to be filled 1/21/15 or after'...this woman is half my age......APOLOGY??? You must be kidding me. My wife and I used to get ALL our scripts at Costco but with repeated bad service by their staff, my wife gets her's at CVS as do I, except for these two which are hard for CVS to fill AND they're extremely expensive. So out of 14 scripts for the two of us now we are down to 2.....and now you know why. Go to CVS and spare yourself the headache from LISA......THE FILL IN.
Scott toilet paper is to thin with small holes in it may as well.use your hands and wash them .
i use to be able to check out groceries and beer in the liquor dept. and write one check.. as of april 1 i have to stand in one long line to buy beer.. then i have to go around and stand in another long line to pay for my groceries.. and right 2 different checks.. this is very inconveniant and a big waist of time.. i will not be renewing my membership this year.. i will spred the word and i’m sure it will cost costco alot of business.. i know costco is a very big company and i know you won’t miss my business.. i’m just letting you know that whom ever came up with the big idea of making people wait in 2 seperate lines and write 2 seperate checks needs to find a job somewhere else.. his or her costumer skill suck…
I have been a Costco member for many years but that ends today! To learn that you are selling meat that is Halal approved
is crazy! This is the USA! When you succumb to Muslim Sharia laws…….that is it!!!! How dare you! Wake up Costco!!!! Maybe you have been bought out by foreign interests! I am cutting up my card after I send this email and it will give me great pleasure! BTW….I plan on posting this on FB and telling everyone I know! You can bet you are going to loose many more customers! Extremely disappointed, Kathy Bird
In all our years of shopping in costco, my company, (buys dozens of oatmeal cookies and chocolate cookies per day) friends, relatives have rarely complained. Once in a while a product will be taken off the market and we live with it. This time around, for some ungodly reason, the bakery has decided to discontinue making oatmeal cookies? WHY? And surprisingly would prefer to keep other cookies and ridiculously out of control, over the top, 1000 calorie a slice chocolate cake in stock. SERIOUSLY!! We have not been able to get an explanation from anyone yet. Costco customer service were not even aware when I went up to ask why.
We are currently in the process of trying now to either find out which other food warehouse carries our favorite oatmeal cookies. It is worth the membership switch.
I’ve been a member of Costco for years and have bought the EXTRA FANCY mixed nuts. Over the years the product has decreased the quality of extra fancy. I’m greatly disappointed with the product. It should be labeled %50 almonds which is no different than %50 peanuts. I hate grabbing a handful of mixed nuts and over %50 almonds. The price goes up and the almonds increase. This is very disappointing to me. I surely hope that you relabel and lower the price or sale what you are advertizing FANCY MIXED NUTS and by the way the cashews are starting to catch up with the almonds. Very disapointed!!!!
Let me start by sayng Costco is my favorite store but I can’t help but notice that you have cut back on your supply of best seller books. I go to Costco at least once a week to check on new books and I usually buy something else as well, but now I find that you are not carrying the authors that you always did before and I have to buy from Amazon.com. I realize you can not carry everything but you have always had a pretty good supply of books and hopefully (if more people complain) you can revisit your buying of them. Thank you.
On my resent visit to Costco, to return something, everything was fine until the employee saw it was a food stamper purchase. She was unprofessional and made me feel like a was not a valid customer. After i gave her my card, she just threw it down and walked away. Costco needs to let there employees known when a customer is using food stamps they should treat them with respect. This was uncalled for and didn’t make me as a loyal customer feel very good about my purchase at Costco. How can I make sure this doesn’t happen again? There is no reason why I should feel inferior.
Today I only purchased 6 items. Because Costco makes no provisions for customers with only a few items, I got in a line and got stuck behind 2 back to back purchases of cell phones. This process took quite awhile since the manager had to be called since of couse there was a problem. When I finally made it through the line, then there was 2 LONG LINES of people backed up waiting to get their receipts inspected. What other store does this??!! NONE. You pay for your groceries and your on your way usually.
What would they do arrest you if you refused to stop at the door? I swear next time I’m going to make them follow me out of the store. Is this legal for them to make you stop? Also there are kids running around in the store putting their hands all over the food and Costco doesn’t seem to care. I also got food poisoning from eating the Foster Farms spicy chicken. I get so fed up with them moving their groceries around. This is a trick to make you buy more groceries. I’m fed up with Costco! From now on I’m only going to buy the minimum and give someone else most of my business.
I was at costco today….and of course the checkouts were crazy busy. Anyway there were two people ahead of me after about 15 minutes. One being served and then another in front. The person in front decides to leave. So I back up and allow her ample room to turn around and leave. This woman coming out of no where—on my right side tries to slip in front of me. I said ” I think not, I have been here for 15 minutes waiting. I then pushed my cart tight into the check out counter. I guess when I am hungry I get bitchy but today it was NOT going to happen….there i said my peace about costco.
I have been an Executive Member with Costco for years, and many years ago I had an American Express account with them that I had cancelled after only two months; no yearly fees but the insurance costs for any outstanding balance was enormous. So I officially closed the American Express account (seven years ago). But recently, with my 2% rewards bonus, came a notice that said, “On March 1, Costco Wholesale will automatically renew your membership on the credit card account noted in our records.” HOLY DOO DOO !!!!
This sentence was slipped-in the middle of a paragraph thanking me etc etc; I wasn’t even going to read the note attached to my 2% reward coupon. This has to be illegal !! I phoned Costco complaints department and they informed me that I could phone back in a couple of days and cancell it then, but that there were already charges on my account for them having re-instating my American Express account. My GOD what is this world coming to????
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