Costco

Apparently Costco no longer carries the Kirkland brand bacon package. This package had a zip lock feature which is necessary for such a large package. The new substitute Fully Cooked Bacon package is devoid of a zip lock. Please re-institute the Kirkland brand or have the new supplier add a zip lock feature to their package.

Regards R

I would like to complain about a visit I had to your store at Rancho Cucamonga location #678 on Tuesday the 27th of November 2018. A cashier by the name Sabina OP# 332 she was really rude, mean, disrespectful to me, and my 2 autistic kids and a very active toddler, I never felt so humiliated and embarrassed.

Yes, I know my kids can be a hand full but as a mom I didn't appreciated the way she talked to us or the way she treated us it was very unprofessional of her. I talked to a female supervisor, she was understanding and she apologized for how the cashier had treated us and offered me to do a follow up with me and that's what I want please.

Then she called a manager to help me, he came right after said that: he was very sorry about the bad experience that I had at that store but didn't…

My families Thanksgiving was ruined when it came time to have dessert we went to eat our Costco pumpkin pie and found out it was mushy and undercooked. One of my sons said it tasted like baby food. No one ate it after that.

It's happened at least one other time I've bought one. My family originally wanted me to order pies from Coco's but I said no Costco's are better and cheaper boy was I wrong. I'm really disappointed and embarrassed I was responsible for bringing the pies.

I brought them last year from Costco one pumpkin and one apple. I couldn't get an apple pie I went Tuesday but they didn't have anymore. Never again bringing a pumpkin pie from Costco.

11/15/2018 Picked up prescription for my husband (Bydureon) was suppost to have given the pen form of medication but was given the syringe and vile, it wasnt until we opened the box to discover it wasnt what he was suppost to get. I addressed this with the Pharmacist (dong) was told this was not covered by our insurance and they couldnt not take the medication back due to it being opened.

We left and i called the doctors office and explained situation to Joanne, she called insurance and was to Costco pharmacy put in the wrong code and it had been authorized months before and the wrong code was put in. Today 11/16/2018 i went into the Tustin Ranch pharmacy again and spoke to Tommy T, not only was he incredibly RUDE!

he basically laughed in my face when i agrued the facts that had happened…

A few weeks ago I bought some ribs at Costco La Quinta, they were delicious and today I went to Costco Palm Desert, CA. and buy other ribs . I had to take pills to avoid the throw up. I bought the ribs with mi daughter membership 111829829850 total #of items sold 1 10/26/2018 15:53 441 9 322 108 QP#:108 name:Candace V.

My membership #111882235869 I `m Request reimbursement of ribs money.and and an investigation of you and the health department . mi name is if you need more information: BarbaraJnLilianaHernandezMillanes

really??? That's to me is a bad customer service, very disappointing, been a Costco customer for over 20 years, It showed me that Costco does not care about their customers...

I visit the Costco store located at Heartland, Mississauga, Ontario Canada. The service in the general shopping area is always very satisfactory, but if need services at Costco tire center it is a absolute nightmare. I seek to change the tires on my Nissan Murano, but wanted some information from their system about my previous tire change, the pricing of tires, and to make an appointment for the tire change.

For this reason I called them at 905-828-3346 at least about 20 times today and several times yesterday as well, but nobody answers the phone and one cannot leave a voice message. Then I called the Admin office to explain my plight and they response was the ire shop is very busy and that if I wanted an appointment to change tires, I should come in to make an appointment, and then come…

I am unable to place an online order. For two days i attempted to place an online order for two mens dress shirts. and every time I try to go to the place order status I get a message that I am not authorized to do this from this server.

I have been placing orders from this server for a very long time. I have talked to several Customer service people over the last two days and I have tried several things to correct the situation. yesterday i found a very nice person who placed my order manually so that I would not lose out on a time restrictive sale.

She also suggested that i UNPLUG all my equipment and reset my computer wait overnight before retrying. This also resulted in no correction. My membership number is111886363102 my Costco card ends with number 2378 i have been a long time…

This is the 4th time the cashier missed an item this time it was a case of pepsi in about 5yrs its bad when you leave the store and the empoyee checking your basket acts like your trying to steal it in front of about a dozen people waiting behind you I"ve been with costco since 1978 and its getting worse at least at the fairfield store dont know if i want to stay with this store or move on

Very frustrated customer - we purchased our tires at Costco because it seemed like such a great deal and we are at Costco almost every week so rotating the tires would be easy. We were sooo wrong! even with an appointment we need to set aside hours (during the week or on the weekend) to accomplish this one task.

I do not plan to buy tires at Costco again.

The service very bad rude arrogant never say thank you or please with no help and I was with a friend try to get started to get membership and they won’t let me pay separately plus it is crowded line every where it took you longer to purchase not organized

I purchased the optical eyeglass care kit which has stamped on the bottle "Free Refills at Costco Optical". The kit was $10. The selling point was the free refills. When I went to refill I was told that this has been discontinued. Not fair.

I am a loyal customer. This is bait and switch.

I bought blinds through Costco who farms it out to a company called 3 Blind Mice, t took approxi 4 weeks for them to respond.

Finally they sent a salesman to my house. After discussing what I needed I bought a shade for my slider. It took them 6 weeks to make this shade. It's been approx 3-4 weeks and the shade has is dropping on the floor as well as hard to open.

I have been in contact with 3 Blind Mice and all you get is voice mail I can't get anyone to respond. I would like a total refund. 00 I loo/k forward to your response.

Our new Costco store here in Spokane has ONLY four scooters for the handicapped. There.are many handicapped residents living in this area and shop at Costco, the handicapped parking needs improvement also.

Costco needs to meet the needs of the Senior community.

Our new Costco store here in Spokane has ONLY four scooters for the handicapped. There.are many handicapped residents living in this area and shop at Costco, the handicapped parking needs improvement also.

Costco needs to meet the needs of the Senior community.

(7/13/16). tv lost picture sound remains on 07/20/18. Went to my store who informed me that i would have to go through cocierge service. (obvious policy change as it used to be i could deal with the store-okay ) i trust Costco so i proceeded and contacted concierge service and started process.

lady who registered my claim - fabulous- however had to be transfered to tech - tech was nice and i exsplained what was wrong and confirmed i tried all their tricks to get it back to working order (ie unplug,check cables etc) Informed could not go and exchange had to have technician come out, frustrating but okay- earliest appt. 5 days out.

Anger mounting as time slot required me taking a day off. So 2 hrs. before my scheduled appt, cold tech cancels vehicle issue. story continues, as a 10 yr plus…

Att: CEO W Craig Jenek:

i am 84 years old on Meidicare & Anthem Blue Cross and Social Security. I've been getting my prescriptions at Costco for many years with the Costco discount. I do not have part (D). The Cola Increase just went to Medicare's raise so I actually received an additional ($1.00) One Dollar cost of living increase and I can ill afford the Elimination of the Costco Discount on my Prescriptions..

Please Reply with a detailed account regarding Costco's reason for this Decision!. Thank you.

I bought a marinated tri-tip roast a few days ago. Naturally, my husband took the paper off and through that away and did not have a receipt, however, I charged it on my Visa. It was 20. something. Tonight I cooked it Well it was so salty and so tough we just could not eat it.

It was so big we cut it in 3 roasts. I will throw the other two that we put in the freezer in the garbage. It was just awful. Thank God the person we were having for dinner couldn't come at the last minute.

We buy all of our meat at Costco, but this was really bad. Can I return the two pieces of the roast without the wrapper. They can look it up on my Visa. I think I bought itbetween the 6th and 8th. Thank you.

I am very unhappy that Costco has eliminated their chocolate soft serve!!! who doesn't like chocolate !!! the signs are still up..... why has that been taken away???? Replaced with a ACIA seed granola??? really????

Why is Costco doing telemarketer phone calls in CA? Thought Costco would be above that.

I have never been treated so badly as of today at Concord Costco gas station. After pulling in line to get gas, I noticed that two cars in the further pumps left. A truck pulled in and stopped at the first pumps a minute before they left, so he stayed in the first pump.

The two cars in front of me just sat there. After beeping my horn and rolling down my window to say “hay guys there’s two free pumps available,” the first car pulled around and took the first pump, leaving the middle one opened.

I beeped again but the guy in front of me in another truck just pulled forward as to wait for the first pump. So I did what any intelligent consumer would do. I went ahead and took the middle spot.

Well, all hell broke loss. I was then attacked by the guy in back of me (I’m sure because he then…

I want to make a formal complaint about an employer named Debbie( Check out Register) located at the Shelby Township Michigan store.. Was not friendly. I have been a member for over 14 years and I've never had such rude service as that.. LaMont Davis 586-745-0581

My wife and I have the Executive Membership, and frequent the new Traverse City Store. on 2/4/18 we purchased a hot tub, which was supposed to be delivered 2/23/18. order # 6888351035. ordering the merchandise was easy, we went online scrolled through the many choices and clicked add to cart, paid for it, and was eagerly awaiting our free curb side delivery.

My wife checked the tracking number BU-274500 several times, and after the 23rd came and gone, we began to call around, seems it made it to Warren MI, where it sits in a warehouse @ Palmer moving services, after many calls and messages not returned by Susan@CRST. my wife was able to locate some one who from his end was trying to fix the situation, thank you Allen Dixon, for the Empathy and the customer service.

A few days later my was…

On March 16, 2018 I visit Costco located at new Rochelle 1, industrial Lane, New Rochelle, NY, 10805 . As I arrived back to the parking lot their was workers collecting carts . I approach them and both males which they were very rule and didn't even help me to look.

I then go into the store and the customer service from the manager , security in charge was even worst. No one even tried to look at the camera to help with the situation. The manager that was on duty walked passed me several times before she attending to me.

The security didn't even come out the office to address the issue. Theirs was no professional staff on site at that location nor have I came across anyone that any sympathy or empathy. Unfortunately I had to repurchase another Shopping cart..

I called the coop office…

I am a regular customer of your everything bagels. Tonight I went to purchase more and found your bakeshop was totally out of them. There were plenty of Asiago bagels,cinnamon, and some of the plain but no everything. I looked for someone in the bakeshop but it was after 6 and no one was there.

I finally went up to the service desk and was told they bake based on weekend sales and then based on that, what is shipped to the store. Well today is Thursday and youre out of everything bagels but theyre still the 3 other kinds on the table.

I dont know who is doing the counting or planning but theyre doing a bad job because its not the end of the week yet.

Secondly I stop on the way home and I dont like to be told theyll see that when they get them theyll put some aside for me. How many trips…

I called Costco hearing Center 3 times in Everett, MA for the last two weeks during business hours and only hear voice message to leave phone and will call back. No call back has received as of today. I called today and got the voice message again.

I contacted the store customer service and talked to the manager and he returned my call and claimed someone from the hearing aid center will call me in 10 minutes. Can you advise why no one answer calls during office hours and why no one returned calls ?

The Tire service department did a poor job by not contacting me once they finished the tire rotation in my vehicle. I had a 4 o'clock appointment on a Thursday. I brought my car in 10 minutes prior to the appointment.

I was told that it will be one hour and 15 minutes wait time. They took my cell number to contact me after the labor was complete. I went back at the shop one hour and 18 minutes later. I asked them if they called me. They say "no".

I sat down, and after 20 minutes, I requested to check on my vehicle. The manager said it has been ready on time, but no one contacted me. He apologized. Not enough for me because their job is to follow through after the vehicle is ready with a phone call.

Another disappointment about their services is that they do not let you know the location…

I have been a loyal member since 1987. When I shop I always have lunch at the snack bar ( hot dog &latte). Yesterday on my shopping trip I was shocked to find out the price of the latte DOUBLED .

I was told they "improved it". We travel by motor home and "used to" always look for a Costco for food and fuel including when we went to England and Hawaii. This seems like a small thing but it speaks to the changing way you are treating your customers.... Bob Sherwood

Purchased 2 bowls of Chili from the food court on 1/29/2018 at around 8:00pm. The chili was extremely hot. It must have been boiling in the pot before being served to us. My friend received a 3rd degree burn on her hand from accidental contact with the chili.

I experienced a burn to the inside of my mouth from attempting to eat the chili before it cooled. In my opinion the chili was too hot to serve in the food court with an expectation of eating it there.

In the case of an accidental spill someone could receive a severe burn.

I ordered a birthday cake for my grandson, but was very disappointed when I picked it up it wasn’t ready for the allocated time agreed so had to wonder around for another half an hour in the store.

When we eventually got home and cut the cake there was no jam or cream inside as instructed on the order form it was a football pitch cake for a 5 year old so I was very disappointed the workmanship was shoddy they obviously didn’t have time to complete the cake properly.

The cake was ordered on the 20/01/18 to be ready for 12:30 and picked up on the 27/01/18 so plenty of notice was given.

I would appreciate your feedback on this matter please

Very disappointed in tire service at ann arbor michigan branch. Purchased tires waited a week for them to come in and have to wait in line for installation because they won't take appointments. Wouldn't ever recommend getting tires here, also tire tech's aren't customer friendly.

I shop at Costco for almost all of my grocery needs. Recently, I purchased an organic turkey which was not only pricey, but I had to pluck quills out of the bird before cooking. I've never had to do this before.

For the price I'm paying, I should come home with a completely clean turkey. I am disappointed that Costco would sell such imperfect quality.

I shop at Costco for almost all of my weekly groceries. I DO NOT like the new milk trays, they are always dirty with spilled milk. This is unsanitary and costly to the company as well. These trays give no support to the gallon sized milk jugs and the lose of the milk must be adding to the store's liability.

Please return to the racks used before the switch or something which will better support the gallon milk jugs.

I bought hp pavilion loptop 2015 December from Costco online, 1 year warranty from HP 2 year from Costco concigiere I call Costco concigiere warranty 5 times,my loptop battery stop working, computer showing battery fail and replace asap, loptop is still under Costco 2 year warranty, they don't want replace fail battery under warranty,very poor warranty service .

Costco 3-5 day delivery took 12 days and there's no concern from costco or ups when contacted. Amazon prime is now the prime place to buy items we want in the advertised time.

Went to Costco Mexico to purchase new tires. After purchasing the tires the wait time was 3 hours. This was fine i could wait. After 3 hours i got a call from garage and they informed me that 1 lug on 1 tire was broke - ok.

The Manager refused to work on the car due to this reason. i had asked to replace only 3 tires and wait for a new lug to be installed. The manager refused and told me to get a refund on my purchase of the tires.

The time to get my refund and car back was another hour. This is not customer satisfaction at all. After wasting 4 hours of my day and getting nothing done i will take my buisness some where else. i am Canadian working in Mexico and i dont think i would get this kind of service in Canada.

I am not too impressed with the service i recieved from Costco. I know…

I bought a set of Michelin tires 4 years ago at Costco in Colorado. I recently had on tire that was slowly loosing air. I went to my local Costco first thing in the morning 9:50 am. I had called 5 times from 8:50 to 9:40, no answer.

I spoke with the Costco representative and he said it would be a couple of hours. I waited around for 2 hour and 20 minutes and finally stop back at the counter and was told that nothing could be done I needed a new set of tires.

A set of 65,000 miles tire that were no good at 39,400 miles. I left and went over to Les Swab and was told the tire was worn but should be repairable. After waiting 6 minutes my tire was repaired (nail in the tire).

I was told by the store manager that there was not charge and that the tire was at 20 lbs. when I came in and was now…

I am having incredible problems with Asurion Excellence Plus insurance I purchased for a phone I bought at your Costco store last year. Since October 10th, 2017 I have been attempting to resolve a claim. After numerous phone calls and hours of my time to try to come to a resolution I went in to the phone place in your Costco on Wonderland Road North where I bought the phone and spoke to the manager there.

On two separate occasions she attempted to call Asurion and advocate for me, taking over an hour of her time to try to help me. Each time we have called we get a different story. They have never once followed through with an email unless I insisted they do so (hours of my time on the phone and online) I finally made it to the place where the claim was approved and they sent me a shipping…

Poor service ! The cashier was rude. No greetings, no telling the amount, leaving the receipt on the pin pad without saying anything. He was Chatting with other employee during the service. This person's name is ALEJANDRO S who is working at South Jordan Costco.

I have attached the receipt . Thanks

online ordered mens bottoms received ladies jacket. online shows order with my membership number yet account info is not available because i have no membership. called several numbers was told to call back later due to heavy call volume.

Costco has completely gone to hell. no doubt i will never receive a reply. how is that sanctuary state status working out for you? hire more illiterates!

I am very disappointed and dissatisfied with the changes at the cafe. 99. I was told the berry smoothie is now "organic".

However I saw the server dip strawberries from the same container as the strawberries for the berry sundae. B cause if price and quality, I'll order a here sundae from now on. I know the sundae topping is not organic.

On the same visit I wanted a brat and was told Costco no longer serves the brats in the cafe. So, my husband ordered a hot dog only to learn there were no onions available. I ordered a slice of pizza which was like eating a slab of soggy cardboard. 99 "organic" smoothie!

Fortunately I have a Sam's membership and will be going to their cafe from now on. Did you know Sam's is offering Black Angus cheeseburgers in their cafe? I think it's worth a try!

I recently shopped at Costco # 251 Calgary South, 99 Heritage Gate SE. The cashier Bob W. provided horrible customer service. He was so rude and disrespectful to me and other customers. I noticed this even while I was awaiting my turn.

He was very angry and it seemed he hated his job so much. When he was serving me, he raised his voice and threw my items on the checkout counter. This behavior is totally unacceptable. To my honest opinion this person is absolutely wrong for retail and cannot deal with the public in close quarters.

I work in retail and i know enough about excellent customer service. If I provided service like Bob W at Costco, I would be fired immediately. I couldn't believe how it was possible to hate a job so much and put all your anger onto customers. Thank you!

After lining up on long lines several times at the costco Alamdan Express way San Jose Ca, I was able to order 4 tiers for my car. a week or so later a customer service called and let me know my tires were in.

I lined up again ( they seem to be short at the reception desk at all times) I was able to get my car in to have the tiers changes around 11:30 am. The person gave me a number to place on my car. I complied.

He also told me it will be ready about 2 hours, they will call me as soon as it done. 5 hours by 2:00 no one had called. I walked in the shop and asked them if the car was ready, they said come in 1 hour, I came back, they told me not ready yet come back in another hour,.

I came back again they told me come back in 1/2 hour, I came back they told me not ready yet. by…

COMPLETE ID is lousy service. They do not answer the phone and have me locked out of the service.

This has been going on for several days. Please fix or get a new ID company.

You have stopped carrying Tree Top apple juice and Kirkland Newman's Own grape juice. Every month, like clockwork, I have been picking up 2 to 4 gallons of each. You have recently stopped carrying these items. I don't like your Kirkland apple juice and found no grape juice at all. What gives?

You carry a quality item for years and then suddenly drop it. I am sure you have your reasons and now I have reasons to shop elsewhere looking for replacement items. Not sure if it's worth it to renew membership this December.

Maybe I will try Sam's club.

I purchased 4 new tires on 8/28/17. At that time I asked the person to check the sensor as the light was on. In fact I told both people there. The second person, David told me that usually they check after, but he would make sure they checked first. It took almost 2 hours for my tires to be put on. I noticed my car pulled up so I went outside. David was checking the sensor. You could tell something was wrong. He checked two or three times. Then he gave the handheld to the girl who was there and said he didn't get a reading on the front left tire.

The girl told me that the sensor was faulty in the front left. That it would be $44?? + $15 installation. But while the light would be annoying I could just make an appointment and have it put in.

I traveled to Santa Cruz and today 8/30/17 I…

I am disabled from a car accident. My mother went with me to the henrietta NY costco. I had my costco card with me and twice was asked if it was mine. My mother paid for my purchases because my social security check comes in on the 3rd of the month and I needed groceries for my 9 year old son to start school.

While waiting for the check out line I went to purchase a hotdogs and sausage for my mother who suffers from diabetes and blood sugar was low. My mothere was treated very rudEly by the cashier with a heavy eastern European accent.

She was told to never use her card for my purchases again.

November 2, 2016 my husband went to Costco Richmond BC branch to have our Honda CRV's tires replaced. He was early and waited until the store opened at 8 in the morning. It took an hour and a half to replaced all four tires with a a brand new set of Bridgestone 225x65xR17. He arrived home,showed me the receipts and mentioned to me that we should bring it back after 40 kilometers. Around 12 noon i drove the car to drop my daughter to her school but only few blocks away from my house, the car started swerving on highway 10. I tried so hard not to hit anyone and vice versa . We were in total shock thinking that it was the end of our lives.

All vehicles around us went crazy trying to avoid getting close to us. It was a long struggle for me driving like that from the intersection of Highway 10…

I purchased a 4 pack of Basil chilli rice (tasty bite) from your North lakes store. when I got home I opened the box to find the box filled with rice, unsealed, no 4 pack as stated, I am very concerned that you may have more boxes like this on the shop floor, I have attached a photo of the said rice.

Yesterday while shopping with my mom at Costco (4500 Still Creek Dr, Burnaby, BC V5C 0E5) two of the employees (specifically the door clerk who checks receipts and a male cashier) insulted my mom as she left, saying that she "looks like she can go to a road show" and saying she is "wearing whore makeup". This all happened between 3 pm and 6 pm on October 9. I am very disappointed and appalled by the inappropriate behavior of these employees.

This is no way to treat a customer; to say this as the customer is leaving, is a huge slap in the face and a deterrent to continue shopping at Costco. I submitted this email to customer service, and I plan on bringing this to the attention of district manager of the store and Costco headquarters. Customers deserve to be in a store where they can shop…