Costco

Today I brought my glasses purchased at cosco to the optical department to get adjusted. I've never had a route experience at Costco in the many years I've been a member until today. The lady with the ponytail that helped me was so rude.

I won't be going back there. And I'm sharing with everyone I know will be interested to know.

Very first time in Costco and will be my last. We waited inline to purchase a new membership with only two people ahead of us. We waited 40 minutes with 4-5 employees behind the counter and only helping two people.

I politely asked if they offered a one time day pass so we did not have to wait any longer in line or if I could purchase from a kiosk or at check out. The employee was rude and said no.

I can’t believe we waited that long with such a small line and the inability of the customer services employees to be friendly and assist with that many behind a counter. The store was not busy at all. Disappointed and will not be shopping at Costco or recommending it to our community.

This is a new establishment and it’s a shame.

Dear Madam / Sir: I am often satisfied with the service and competitive price that Costco offers to its members. But this time, I have a complaint with the Optical Department. They filled the wrong prescription, as a result of which I experienced reading problems for several days. Here are the particulars.

On June 13, 2019, I brought my own brown/gold Calvin Klein frame and a prescription for progressive lenses. 99, I paid the extra obligatory ( ? ) $25 for bringing my own frame. By the way, I have never understood why we pay extra charge for bringing our own frames.

On June 18, I received a text alert, and came to pick up my glasses. Though I could not put my finger on it at the time, I told the person who fitted the eye glasses that I was uncomfortable with it.

I left with the…

Bought my television three weeks ago. Very happy. Hired Handy to install it. What a nightmare! The first tech got the television on the wall, got most of the wiring correct but after he left the sound went bad. Handy told me that the tech was not available on the day we had booked and would be there on Friday.

They called Thursday to say plans had changed and he could not make it until Monday The second tech came to fix the sound, got it done but said I had to order wiring. They do not carry much of anything.

Two days later the wiring arrived. I rescheduled and was told for the second time that the tech could not make the appointment which was to be on a Friday and would come the following week. My party was to be on Sunday so I hired someone else to get the job done.

I have e mailed…

Good afternoon Sir / Madam:

I am a Costco member (Membership #111881528383)

On July 11, 2019 while I was shopping at Costco located at 976 3rd Ave. , Brooklyn, NY 11232, I saw one item (Advanced Digestive Probiotic) was on sale. As I recall, I purchased this item some time back and paid for full price. I also know that Costco has a super great police that if the item was on sale, customer can also communicate with Costco Customer Service, they will more than glad make the price adjustment. Since I bought this item for more than a month ago, I had to purchase one and pay the sale price, take it to Customer Service and get refund for the price I paid. I did this according Costco policy. So I purchased two units and paid the sale price. Then I went to Customer Service and talked to the…

We were visiting our son and went to Costco we were going to sign he and his wife up for a membership (Carson city Costco) We have been executive members for years in several states we have lived in. Starting with entrance person all the way through our exit every employee we encountered was rude and extremely unprofessional.

We hardly bought anything and decided not to purchase the membership for them as the experience was awful. We have never had to listen to their employees complain about working or being rude. The Carson city location needs some serious help getting better employees.

I just had recent poor experience with Costco tire department in Richmond, CA. When I got there this morning I noticed that appointment was already made. I have been getting my tire rotation over 10 years. I never recalled you have to make an appointment.

A lot of customers was upset because they thought it was first come first serve. This is a lack of communication on the behalf of Costco tire management staff.

This is a complaint for the employee 'David' in the Costco in Sacramento. In the checkout line a few days ago he rudely questioned if my Costco ID picture was me. Granted I had put on some weight from my pregnancy , he rudely stated "who is this" and "this women isn't you".

I was embarrassed and I had to pull out my ID pic to show that it really was me. As an employee he needs to learn better etiquette when speaking to customers. I was so infuriated after my experience and I hope any upper management reading this will have a word with him.

Since the days Sal Price started the Price Club in San Diego I have always keep connected to the company for a majority of my purchases.. For all that time I have ALWAYS maintained a size of XL, and male members of my family grew into XL. Pants and trousers were 42, and I have had years of them. I find you now limit your sized on sales tables to 40. (I don't know if you have also done similar to your online shopping?

The real insult came when I found a table with men's shorts listed as XL. Happily I bought a pair. When I got home I quickly put them on and found them tight. I picked up the tag from the shorts and found...… Men's XL, now listed as size 38. WHY, WHY, WHY???? Why the shift ? The United States is not down sizing from size 42. Do I have to now find a new source for my clothes…

waschecking out at niles,il. her name was jane. this incident was at 11;am on 9JUNE 2019. we will shop at sams

We had a problem getting thru to the Tire Dept at Costco in Buford Ga...nobody answers the phone to make an appointment so we had to take our tire replacement elsewhere...too bad they are losing business this way!

Location: 35 John Birchall Rd, Richmond Hill, ON L4S 0B2

When I checked out with my wife, I told the employee for our lane(His name is Brandon), I need to pay things separately with two payment card(since there are some for my business and some for my family). Brandon asked my wife to show him her membership card. I asked Brandon why my wife needs to show her card, she is not the person to purchase, I'm the right person, I have the membership and gave to you, it should be enough. Brandon said: No, if you would like to pay separately, and there is another person come with you, you both should have the membership.

Well, this is the first time I have ever heard about this thing: I came to buy things for my business and my family, I am paying separately with my personal card and my business…

Bought hearing aids for my wife & TOTAL dissatisfaction! Went back about 16 times to correct the problems! They could not get it right & only charged $700 more for ones that were even worse! More darn excuses! They did not fit & they said they would reorder from the factory!

They then said they did not make ear receivers small to fit! HUH??? I asked what they did about child's sizes?? They said they do not carry or make child sizes! HUH?? unbelievable!! After I talked to the "manager" Heather" & she told the "tech" to refund our money & then ordered us OUT of the store!!!

She flipped on a dime when she could not come up with any answers!!! VERY POOR management! VERY poor customer relations! This was at the Bellingham Costco store on Bakerview road Our neighbors who are also retired MD &…

I’ve been a member for ages.....TODAY my wife of 41 years with myself present was told that she can’t pay for the groceries with OUR debit card.....the cashier had to remove the total and re enter the total AGAIN I took the SAME debit card so I can punch in the numbers to pay....ARE THESE YOUR NEW POLICIES ....IS THIS A JOKE LIKE REALLY! What has it some to...... I live in a French province in Canada my only reasoning is SOMETHING MUST HAVE BEEN LOST IN TRANSLATION!!

We have a problem with the Primus bills that I have been receiving since upgrading my internet connection and adding a digital phone on April 24 2019. 36. I purchased both the digital phone adaptor and the internet gateway outright so that should be added to my first bill. 55 per month. 00.

Please review the statements that we received dated April 28 2019 & May 28 2019. 00 before we even received a statement as we were anticipating the extra cost associated with the phone adaptor and the gateway. When I called the customer service number to speak with somebody about this, I was treated in a very rude and unprofessional manner.

I asked to have the charges itemized and was not given satisfactory answers. When I asked to speak with the persons manager, I was hung up on. Further attempts to…

There is NO WAY I left the store with my Bounty paper towels. I spent over $500 on the store... they don't allow you to pack your own items, slamming items into cart - the store doesn't accept Mastercard only Visa...

it wasn't until I got home that I realized I didn't have the paper towels (that I paid for). Totally frustrated - I would not even be debating $15 item except for principle. Costco did not make right of this situation.

At approximatly 1300 hours today (22 May 2019), my wife and I were purchasing some items at Costco in the city of Washington the county of Washington in the state of Utah. The store was particularly busy at this time the cash registers we're full our particular cash register operator was calling for change from the service desk directly in front of her she was ignored four separate times.

When our time came I requested that they also bring change and then went to ask them personally because it seemed apparent that they could not hear the request being made. When I made the request an employee by the name of Robert who was standing on the customer side of the platform said that they had heard us !

At which I then inquired as to why didn't you answer us or indicate that you had? this is…

I purchased a Samsung phone from your cell phone centre April 11 My brother was with me and we were verbally told we had 30 days to return I went to return the phone May 5 and was told I had missed the cutoff as it was 15 days. 15 days had never been mentioned We asked for a manager for the cellphone area and the person working would not provide nor would he give his name

We went to Costco complaints and a person went to the cellphone area and was given the managers card

We came home and I phoned and asked for a call back. None came I sent an email the ne t day Monday may 5 and no response

I sent the complaint to Waqas.ahmed@wirelessetc.ca

I feel you should not provide space to cellphone pro if they treat people shoddily. Unfortunately I leave for vacation May 9 so cannot go and…

I have been a member of Costco for years and have never had a complaint until now. My 80 year old husband has dementia and requires a wheelchair in able to get around in a store as large as Costco.

At the specific Costco where we shop there are only two manual wheelchairs for the whole store available and one of them has no foot rests. My husband cannot operate an electric wheelchair. Without a wheelchair available for him I can't shop at Costco.

I can't understand why you don't provide more wheelchairs for your customers that need them.

Last year, we bought several curtains for several rooms for our new home through a Costco vendor named Graco (I think that is how it is spelled). The large curtain (15 feet tall ) has had several problems from day one.

With the first problem, they returned to somewhat fix it. The cord to open the curtains broke within the first few days. They replaced it with a thicker one. Still it is hard to pull on to open the curtain.

I had another vendor adding shutters to our house and I asked him if he could fix the large Costco curtain. He noticed right away that the curtain rod was not mounted straight and that was the reason pulling it open was like hauling in a tuna fish.

He also pointed out that in one area the screws holding the mounting into the wall are coming out as they are not secured…

My name is Naomie Ganthier Member id # 111825525175

On 4/26/19, I purchase the Lorex ITEM # 1257310 LNR826 4K Ultra HD IP NVR System with 6 Active Deterrence Security Cameras, 130ft Night Vision at the Costco Long beach Ocean side NY for $749 because I did not know that the box come with 8 camera. Online I just saw same Lorex 4 K with 8 active cam for $799 item 1272315 Model LNR828KXB and the promotion will end 5/12/19

That makes no sense because I needed 8 camera and was looking to purchase, I chatted with one representative The reference number for this chat is 190505-005366., she told me to disconnect the camera and take them back, that is absurd I paid $ 900 to have them install. I certainly do not want to purchase to camera for $ 300, will be glad to pay for the difference. I spoke…

wewere at the store a couple days ago went to check out gave the woman my card and she looked at it and called out my name in a loud voice---i looked at her to see what was wrong and people behind me werelooking nothing else was said and she proceededto check my groceries out i then started to give her a check and she said i hope you have your phone number on it i said nothing just looked at her i dont know what she was trying to do but

thought it to be very unprofessional--will never get in her line again --her name on sales ticket is -Marrisena---

Today I was shoping at costco 4401 4th Ave South Seattle, Wa 98134 I was getting about 20 ROTISSERIE CHICKEN when a men told me that I need to call firs, then I when to ask to a cash register ask for the manager , so he did come but he was agree with the Asian men,, he was cooking the chicken,, I ask the manager to show me the policy To understand about store policy,, and

manager Michel was on duty, say that I leaves other's member's with out CHICKEN,, so look is race to me I'm a member pay my card and as well a purchase,,,, that looks really bad for me on this issue twice on this estare same manager to Las issue happening on January 20, 2019. 06 Maybe because I'm Spanish lady I feel descriminetion Phone 206 -465-1320 Last complaint didn't do anything

On 4/27/19, my friend Leslie (who is 70 yrs old) and I drove to Sparks, NV from Susanville, CA to go shopping at Costco where I could help her shop for her groceries. The day before on 4/26/19, Leslie got stung on the hand by a wasp and was noticing as we were driving to Sparks that her hand was swelling,painful, red, and warm to touch so we went to the ER instead of grocery shopping.

Once she was settled in her room, I left to go Costco to buy groceries for her since we had to drive 1 1/2 hours to the closest Costco and I needed to get back home to work that night. I proceeded to get her groceries for her and went to the check out lane.

) for my Costco card. Since my friend Leslie was paying for her groceries and was…

Hello Customer Service,

My name is David and yesterday, I purchased a box of apple strudels. This morning, when I opened the box and had a bite of one, it tasted strange. So, I opened the strudel and found it was filled with mold. So, I opened the rest of them and found they were also filled with mold.

It's not so easy for me to take them back to the Costco branch where I purchased them because the location is a few times more than the cost of the strudels.

I have always told people that Costco has great quality food. I am SO DISAPPOINTED that I can no longer say that. I am disgusted that you would sell this to customers for their consumption.

I have attached pictures so you can see what I am talking about. If you zoom in, it should be easy to see the mold. I have also sent you a…

I took the survey for your Company, and you promised to give me a free man watch, which I need to give to my grand son, he is graduating from college. I am 83 years old and my only income is social security and this man watch will be very helpful to make me feel good to help my grand son.

99 for shipping and they insisted on credit card payment, I told them I don't use credit cards I will send them a check they said no, only credit card, I told them I will contact you to help me, they said it is ok. I will come to your local store and I will pay for it cash, or check.

Can you please tell me what to do. com

i went to Costco in Chantilly Virginia 20151,The manger Ceaser was very nasty with me front of all the customer who were standing behind me.Costco has one of the best customer service in the USA , it is sham Costco let Somebody like this manger to work for them.i am a Costco member since 1990,i have never seen any body like him,i also noticed he was talking to some of his employee very bad,it looks like everybody afraid of him.

Bought tires elsewhere and requested Costco to install them. Costco Tire personnel immediately began saying we may not install them, we need to see them in person. Never offered another method of confirming the correct tire except for me to bring them in to the store in person.

Limped into the store on a flat tire just to have the very aggressive and rude tire tech to tell me that they will not install my tires due to a law that stated my car needed runflat tires and the tires I purchased were not runflats. I asked to see Costco policy that states they cannot install my tires.

Never did get to see it but managers got involved and eventually said they will install the tire. Tire techs installed the tires INSIDE OUT even though I told them beforehand that the tires have an inner and an…

I have been a Costco member since 1998 and have never had any complaints. I have a complaint now and am very disappointed, I visited Costco on 4/4/19 and was asked by a representative, Michael McKinney, account # 293692332, regarding my cable service and how much I paid pre month.

00 a month including tax for cable, internet and telephone. 00 per month until the end of this year and then pay not more than $117 per month there after. We signed up and then I had to call AT&T to cancel my U Verse service.

At that time I was notified by the AT&T representative that my contract with Costco was only for direct TV and did not include internet and phone. I was shocked to hear this. I would like to cancel the service with Costco as it is going to be very expensive for us.

Your representative was…

I don't know if I can use 100 words to describe the horrible customer service!! I am trying to get someone to deal with fraudulent vendor... solar panels were never activated. went on neighbors property without permission. Electric components were left exposed to elements.

could have blinded of killed me. I filed a complaint with the Mass Attorney Generals. blaming electric company for delays. staying vague and elusive. …I hope this is taken seriously and action is taken on your customers (me) behave. Thank you. 413-355-0165

Needs to Educate their employees. I was outta town last couple months I had a bag of the Tyson chicken nuggets from 12/19 recall an just Finally decided to return it so the sandy Draper store, an the guy at the desk acted like there was never a recall.

Pretty much acted like I didn’t know what I was talking about. Even got papers to return it. Oh well though I was so irritated just tossed it in the trash. Definitely won’t be renewing. Sam’s is best!

) Disappointing Costco is no longer a trust worthy dependable store as I just noticed I found many other complaints I am also a long time costumer 2003 Not sure if its worth being one .

At checkout the older woman boxing groceries was rude. She didn't put my items in a box so I asked her to. " I apologized and told her I didn't hear her. This lady is mid 50's so she's old enough to know better. : 3/15/19 Kennewick, Wa.

OP# 29 cashier Laura Mc was friendly

I am fed up with employees at checkout, not cashiers, who think what is on their minds is more important than customers. They walk around yelling at each other about what appears to be “inside” information. Their radios blast away at the same time!

Please tell them the customer doesn’t care about the internal conversation topics. All they want is a quick checkout so they can be on their way! Stop yelling at other employees who are nearby just to hear your voice! Without customers, there is no need for employees!

Hello I went to Costco at 1900 Cyrville Rd Ottawa K1B 1A5, on March 6, 2019, spent over $1000 , bought a 55" TV and a full cart of groceries , when I got to the cash there were no boxes to pack my items , the cashier packed my items loosely in the cart , I asked if I could get some boxes and I was told I had to go to produce to get the boxes .

No one offered help . I had to put all the items I bought loose in the trunk and in the back seat , it is very DANGEROUS to have loose items in the car . I mentioned this to the person that handled the delivery of the 55" TV I bought , and he stated that they are trying to train the employees better etc...

it has nothing to do with training ... its only COMMON SENSE to need boxes to carry the items.

To whome it may concern. I went shooping last Friday and I was the cashier Name YESENIA A.. I AND MY MOTHER EXPLAIN TO YESENIA THAT WE HAVE TWO TRANSACTION. YESENIA WAS VERY RUDE. AND IF SHE IS TIRED BECAUSE SHE'S WORKING FOR THE WHOLE DAY. I UNDERSTAND THAT BUT SHE SHOULD BE NICE TO THE COSTOMERS. NEXT TIME IF I SEE HER I AM NOT GOING TO HER AND ON THAT NIGHT I WAS VERY UPSET.I HOPE SHE DIDN'T DO THAT AGAIN TO ANOTHER PEOPLE.

THANK YOU

I was at Costco optical yesterday at HEART LAND Mississauga location to buy contacts for my life. I am a Costco member since 2013 never had this kind of poor experience shopping at Costco I was shocked with the behavior of the lady who was dealing with us. No manners do how to deal with costumer, we know what we need and we order the contacts and left but It was a very bad experience will never go there at again.

I am a regular customer of Costco at 50 Thermos Rd Scarborough, ON. One of the casher,Pamie P was extremely rude to me and my wife. She even gave us eye rolls,we did not even say anything to her besides thank you and receive our receipt and member ship card. Maybe we are African and broken English. She treat us like we are stealing something. please as a customer treat everyone equally regardless of colour, languaeg, religion.

Thank you.

Seyoum Woldeselassie

Mbr# 111857821092

Horrible experience and too many issues, the problem of even a WRONG membership number of a card after I even PAID for another year.

I am experiencing yet again an issue with my Samsung four door refrigerator. I purchased a French door fridge from Samsung five years ago and was shocked to find the entire front panel rusted out due to water apparently leaking in between door panel where I saw no indication until I found the rust oozing out the panel.

My customer service experience with you was horrible to say the least. I was told that my refrigerator was old and that I should just get over it. Like most people I don't have the funds to just replace defective merchandise every couple of years and I surely don't expect to be spoken to that way.

I had no choice but to purchase another refrigerator and I really love the look and functions that you have to offer. I was hesitant yet excited to get the new four door…

On Feb 7, 2019 I purchased 2 tires from Costco Fullerton, Ca. I was told it would take 2 hours, I went into the store walked around, went back outside to food court purchased lunch and ate. I wait the two went tack and was told about 30 minutes longer, I stayed inside the store and around 50 minutes later one of the service techs, said he would check, he came back and said car was done, I could collect.

" I RECEIVED NOTHING, and no instructions were told to me or written on the paperwork provided. I feel it you are going to base warranty on instructins you should provde something. INVOICE # 4180253795 Very disappointed.

Long-time loyal Costco customer. I was delighted when the Ukiah Ca. store opened near me. All is well except for the quality of your beef. All other meats seem fine with the exception of any beef steaks I have purchased since the store opening.

Cannot chew on stringy meat. You can do better. certainly not to Ukiah Costco. Will continue to shop your store but will buy beef elsewhere. member # 111749320279

The tire department, one of the workers who worked on my tire broke my glub box in my car,trying to find the bolts for my tire

just signed up for new card in coral springs and what terrible people u have there if this is what it will be in the new store I will never go there and it better be better the the experience better train your people better that we are not the perfect people but do have a say

My wife went in to Costco in Dedham, MA with our kids to get groceries for our house and she was turned away because I was not present. My wife has my last name. She was treated like she was a criminal.

I think that this is extremely poor customer service. I would like to receive a call back and I would also like to speak to the manager of this Costco personally and have him apologize to my wife. My phone number is 617-827-9479, this is my cell. Please call me back.

Ordered window blinds and wood shutters in early October 2018 via Costco on line. It is now January and we still have yet to receive all window blinds and none of the wood shutters have arrived. Window blinds arrived mid-December but 4 blinds were missing. So were are still waiting for 4 window blinds...after paying full amount for all blinds back in October 2018.

Wood shutters have yet to arrive. Promised to be delivered and installed in December, but we have no expectation they will be delivered any time soon.

We have been working with Costco customer service but we keep getting promises that never are kept.

I recommend that Costco get out of offering these items and services. It is ruining their reputation. We certainly will never use Costco for this type of product and have told all…

I didn't see any notice stating I wasn't allowed to do so. A cashier stop me by yelling at me to stop that I wasn't allow to go with my cart I told him I was going to the ladies room and he continued to yell at me like I was a shoplifter.

Another man a cashier also start to say the same thing. All the customers up front were staring at me. 00 worth of food and merchandise in my cart. I walk out of the store not purchasing anything. 00. I was in the store Friday 1/4/19 Thank you Anna Candeloro

i have been buying the kirkland brand complete nutrition shake chocolate for years unfortunatly i was alarmed to see a packaging change. i hoped thats all it was. i was wrong. it tastes watered down. i still had 1 left of the blue package and compared the two.

there is a definate taste and texture differance. for as much as the product costs i am very unhappy. tim hodson

I purchased a new I phone from Costco in Norfolk, VA. It took 4 hours to accomplish the paperwork. They were not trained on what to do if you were turning in a leased pone and purchasing a new one.

I had to jump through a lot of hoops to get this done myself. The store did not have the phone I wanted in stock. It had to be ordered. The time involved to get the phone was longer than it is anywhere else.

If it were not for the $200 gift card, I would never have purchased from Costco. In order to keep my current number, I had to turn off my phone and wait for the new phone to arrive. Know it is Christmas but I was hoping to get my new phone quickly.

It has now been more than a week and no phone. I purchased a very expensive phone. I was hoping to get a little e trap service. No such luck.…

AFTER NUMEROUS TRIALS TO RESOLVE MY ISSUE WITH COSTCO VISA CREDIT CARD I FINALLY END UP CLOSING MY ACCOUNT. HERE IS WHY: A: I RESIDE IN NEAR SHAVER LAKES AREA AND I HAVE HUGHES SATELLITE INTERNET, SIGNALS COMING FROM SATELLITE MY IP POINTS TO MY LOCATION TO BE IN GREEN BAY, WISCONSIN, MY ADDRESS IS IN AUBERRY CALIFORNIA.

EVERY TIME I TRY TO LOGIN MY VISA ACCOUNT I DO GET REJECTED, I END UP GIVING ALL MY INFORMATION ALL OVER AGAIN AND AGAIN, MY SSI, MY ADDRESS, MY BIRTH DAY, MY SECURITY WARD, ALL KINDS OF QUESTIONS AGAIN BEING REJECTED I WOULD CALL CITIBANK FOR HELP, I EXPLAINED THE SITUATION, AFTER SEVERAL TRIALS WITH THE TECH ON-LINE FINALLY I WILL BE ABLE TO LOGIN, TIME SPENT WITH A MINIMUM OF ONE TO TWO HOURS ON MY CELL. THE FOLLOWING DAY I TRY AGAIN WITH THE SAME STORY.

B: DUE TO MY…