Cigna

I have a claim that has been IN-PROGRESS - being processed by a claims specialist since March 1. My first claim was in Feb 21st but didn't processed until April 14. I am not very happy how Cigna is being run.

Customer services is clueless about how questions being ask and claims being processed within 24-48hrs. They keep saying that they are backed up that is why its taking my claims a long time to be processed. WTF!! Two month going on three!

This better get resolved or this company is gonna lost some customers!!!!!!

My primary care doctor, my surgeon, my physical therapist AND a spine specialist submitted proof that I need surgery and CIGNA still denied it. I'm not sure how many medical professionals need to tell them I need the surgery in order for them to approve it. Ten?! Twenty?! One hundred?!

the pharmacy what a wrecking ball. I called in to get some prescriptions refilled and talked to Andrew who started out with an attitude. TOLD me it takes 3 days, which I wasn't aware of as I have called in before and this was not mentioned.

I mentioned that if I see my Doctor it takes an hour or so to get them filled. Had an appointment to see Dr.

finally said he would TRY and have them ready the next day. said have them ready tomorrow and hung up. he was the one being rude to me. so a call to Corporate and my brother who is an Attorney has been placed....

I had a long term disability policy through my employer OLLMC in Camden NJ. I had a foot injury which resulted in 4 surgeries. I sued Cigna,and was rewarded compensation of 17,500. I attempted to contact my case manager numerous times;left more than 10 voice messages to Raquel C at 800-238-2125 ext-5059016.

She NEVER reached out to me. I was asking to have the w-2 corrected. Your service is not acceptable.

On 2/26/18, I spoke to Lisa in customer service, regarding coverage for dental service. Lisa told me that she could not find my profile. I informed her that I had spoken to some one else previously and it was located. Lisa finally found my profile and we attempted a three-way conversation with AETNA which was dropped. Jody from AETNA was able to converse with Lisa later on. I made a follow up call to customer service to find out what decision was reached and spoke to Cody who informed me that there was no record of my interaction with Lisa. Cody and I had to repeat a three-way call to AETNA . This was a waste of time for all involved and I am requesting that appropriate action be taken not to repeat this situation because this was unnecessary frustration for me,

Thanks Orman

I RECEIVED A BILL FOR OVER $20,000 FOR A PROCESS THAT I NEEDED ON MY BLADDER BECAUSE OF FIVE STROKES I HAD. MY MEDICARE HADN'T KICKED IN YET, SINCE WE HAVE BEEN WITH CIGNA A LONG TIME. I FIGURED THEY COULD COVER IT.

GAVE ME A #9289 BECAUSE SHE SAID NO ONE EVEN APPEALED THE CASE AFTER ALL THE TIMES WE SPOKE. MY HUSBAND IS STILL PAYING PREMIUMS FOR ME TOO. I HAVE AN ARTICLE WHERE IT STATES YOU DO NOT NEED TO GET PART D IF YOU DON'T WANT TO.

I AM SENDING THE ARTICLE thank you Della Hare

My claims Rep is Cory Weibel for my LTD and he is out of the Pittsburgh office.

First off when he took over my case he immediately started fabricating ways to close my account, which he did with his paid consultants and false information. My case was appealed and I won. I am owed $28,000 plus dollars to date but still waiting for any money.

27 and of course the bottom section says "THIS IS NOT A CHECK". I have been scraping since my account was maliciously closed and have been doing without almost everything including my meds. Because of not having my meds I have fallen on two occasions from muscle spasms causing further injury to my neck.

I also have next to no food, can't drive because I can't pay for insurance, inspection, registration, and gas. The meds I am doing without are for…

I have filed a claim on 5/10/2017 for Dr. Michael Bianco for Courtney Errington (U1379677705) DOB 4/27/1994. This was preapproved and I have submitted it several times. We continue to get letters from Cigna stating that more info is needed.

I have called at least 8 times and here the same thing, after looking up several reference numbers, the reps say yes we do , it will take 10-14 bus, days, or 20 bus days etc. There is no reason why this claim is not processed after almost 6 months. Dr.

Bianco wants a resolution to this case. I am very frustrated and am getting the run around by each representative. Kathy Bianco (Dr. Bianco's Office) 412-835-1111

T. I recently called and was helped by a very nice woman named Kathy who was very knowledgeable and got everything in order so that this patient would be able to get the help needed. I again called today Friday the 11th of August at 12:15 or so and spoke with a representative named Trish F.

I was absolutely appalled at how I was talked to and the lack of customer service this woman gave. I am aware people can have a bad day and that I apparently had called to soon, but at no time was I rude or condescending to this person.

I simply wanted to ask a question as my patient is waiting to find out about her care, and was treated and talk to in a manor that would have me terminated or written up in my position and rightfully so. Thank you for your time.

I've been a member of Cigna through Medicare Part D for two years. There has never been a problem covering my pain meds until all of a sudden they just quit last week. Every time I called in it was something new that was always wrong information. First it was they were out of CII meds, then it was I had reached my limit according to Florida DEA limits (there are none). Finally I found out the truth from a pharmacist, if you're on high dose pain meds it triggers a meeting of a 4 person department that consists of a doctor, a pharmacist, and two others (I don't remember), to determine if it's in the 'best interest of the member' to be on that much pain medication long term. If their decision is no then they stop filling your scripts.

They didn't consult with my doctor or myself to see why I…

You need to update your list of Drs. who take your insurance. I have been searching for a Dr. with the names Cigna PPO gave me, they do not take your insurance. I than called back 3 to 4 times got more numbers same thing do not take Cigna PPO.

so you didn't get a hold of anybody. I than asked for her supervisor I was put on hold and was never given the supervisor's, supervisor. Calls are monitored it would be easy for someone that works for Cigna to find the incompetent supervisor who left a customer on hold.

Was over charged on some drugs that were ordered On March 18th 2016. Today is April 17 2016. I am waiting and waiting. With no answers from Cigna still. This is not good customer service at all.

Just wanted to express my concerns on the Cigna Dental Insurance we have had in place since October of 2015. I am not seeking a response or alternative plan, just sharing the concerns that we are having. According to Cigna customer service department, our insurance coverage’s for Dental falls under an “Alternate Benefit” clause, which according to the Cigna representative I talked with on Monday, stated the was requested by Richland County.

It was explained to me that the Dentist performing the procedures must conform to the approved procedures, with approved materials, according to the “Alternate Benefit”. One of the problems is that most Dentists are continuously upgrading their facilities to improve services to the patients, and they do not retain materials or composites that have been…

I was told in April of this year I had cancer I was scheduled for surgery on August 5th so on July 30th that was my last day of work and I have not been back to work as of now. Still don't know when I will be returning. As of today I have only received payment from Cigna corporate office for 50 days of FML I am told I have 12 weeks which is 84 days. I have not received any other check but the one for 50 days and I received a letter last week stating my FML leave was expired I can never call and get to speak to my case handler and it is sometimes 3 or 4 days before I get a call back.

Usually after I have called my employee to check on it for me the last time I spoke to her I was told my FML benefits had run out and she would not be handling my case here on out I still have not heard from…

I enrolled with Katherine Ferrell with the agreement she would not summit it until Dec 1st. I explained to her for 45min I was having cataracts surgery and I did not want anything to interfere with that. s. 69 years old.

This women should be fired for what she did and I am reporting this to the Department of insurance complaints.

First, let me start by saying that I was supposed to have a diagnostic pre op procedure back at the beginning of this year. Because of Cigna jerking me around and causing me to jump thru hoops to get the approval, valuable time was wasted and I've been in a wheelchair since February with debilitating spinal pain, and my surgery was postponed until July 21.

Now, 4 days before surgery to correct problems in my spine, they are denying the surgery, saying it's not medically necessary. If my Neurosurgeon (and the second opinion from the head of neurosurgery) thinks it is medically necessary, who is Cigna to say it isn't??

I'm a disabled mother of 3 teenagers, in constant mind-numbing pain and stuck depending on a wheelchair to get out of my home (on the rare occasion I CAN leave my home for dr…

I enrolled in Cigna because they covered all of my medicines. Within four months of enrollment, they denied coverage of four important medications. Though my doctor wrote a prior authorization with details, they denied coverage regardless. How can an insurance company make decisions about my health needs when my doctor has made thoughtfiul, wise recommendations based on years of his care.

In addition, because I am on Medicare, I am not allowed to purchase these medications out of pocket. Now I do not have the care I require, thus putting my health in jeopardy. This is outrageous!